Who Uses This Software?

Companies with contact centers and omni-channel customer experience initiatives.


Average Ratings

  • Overall
  • Ease of Use
  • Customer Service

Product Details

  • Deployment
    Cloud, SaaS, Web
  • Training
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • USAN
  • www.usan.com/
  • Founded 1989
  • United States

About Metaphor Workforce

Metaphor Workforce is a hosted Workforce Management solution that provides all you need to optimize the staffing and customer service across your enterprise. Workforce provides tools to manage your staff, forecast demand, create schedules automatically, develop reports and improve your overall customer service operation. You can make a profound impact on all areas of customer service from long-term planning and intraday management, to follow-up and performance management with Workforce.


Metaphor Workforce Features

  • Budgeting & Forecasting
  • Contractor Management
  • Employee Lifecycle Management
  • Labor Projection
  • Performance Appraisal
  • Recruiting Management
  • Scheduling
  • Skills Tracking
  • Time & Attendance
  • Variable Workforce

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