# Page 2 | FacilityOS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is FacilityOS the right Visitor Management solution for you? Explore 131 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/150781/iLobby/reviews --- FacilityOS 4.6 (131) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 2 - Reviews of FacilityOS ## Showing most helpful reviews Showing 26-50 of 131 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use EC Ella C. Finance Assistant Apparel & Fashion Used the software for: Less than 6 months ### "Smooth Operation" October 22, 2024 5.0 A smooth and simple way of checking in guests. Pros The simplicity! It is so easy to go back and see the history of any visitors in one day. Cons Nothing! Setting up was simple and plenty of guidance is available. Review Source Response from FacilityOS October 28, 2024 Thank you for your feedback! We're glad you're enjoying our solution's intuitiveness, and it's great to hear that the setup was a smooth process. RB Rex B. Coordinator Marketing and Advertising Used the software for: 6-12 months ### "A new era for sign on" August 22, 2024 4.0 This software has made the sign on process much more efficiently. Pros The software is very intuitive and allows for customisation. The integration with other software is second to none with great compatibility. Cons Some of the more complex settings can only be altered by the customer support specialists which can be a hassle. Review Source Response from FacilityOS August 27, 2024 Thank you for your thoughtful review! We're thrilled to hear that you find our software intuitive and appreciate the high level of customization and seamless integration it offers. It's also great to know that our software has improved the efficiency of your sign-on process. We also appreciate you for your feedback on the complex settings—this has been shared with our product team. SC Scott C. Jr. IT Systems Analyst Warehousing Used the software for: 1-2 years ### "Great Product/Service" June 27, 2019 5.0 Although I don't get to use it much, I do maintain the hardware and software for the devices utilizing the iLobby service, and I can say that it has been pleasantly simple. The straightforward UI makes almost any user capable of understanding and completing sign-ins for our office. As far as an experience from a business perspective, it's hard to deny the convenience allowed to our receptionist who can remain on the same floor as the rest of the company and not have to waste time or money managing the front door of our office. Pros Ease of use and convenience on tablet OS makes the visitor/contractor sign in experience much more efficient and user-friendly. At a company with multiple warehouses and many summer student/temporary employees, this service is a huge help in keeping track of hours and helps enforce security for our office entry points as well. Cons Already wrote my cons in a previous review regarding online messaging support, however after having a direct line of communication with an account coordinator, we have yet to have any further problems in acquiring assistance for the iLobby service. Review Source MM Mario M. Director Of Security Security and Investigations Used the software for: 1-2 years ### "iLobby supporter" January 21, 2020 5.0 I love this software as it not only allows me to track who's in the building in real time but I do have too many keys in our security desk key press and this product allows me to conduct a monthly audit to see which keys get signed out the most. The keys that have been rarely signed out in the last 365 days are put in a different key press in the security office now. Pros I have been using pen and paper since 1998 and the iLobby is a very good way of tracking guests, contractors and visitors in real time and the app is awesome as I can see who's in the building on weekends and week nights when I am not here. Cons I would like the software to be able to bring up a person's name that has signed in in the past instead of having the person sign in on a daily basis. We use this software for some of our cleaners and they have to sign in every day and take their picture. Reason for choosing FacilityOS iLobby was just a lot simpler and it met our needs. It is a lot easier for my tenants, contractors and cleaners. Review Source CP Chris P. Loss Prevention Supervisor Package/Freight Delivery Used the software for: 2+ years ### "Purolator" February 25, 2020 4.0 Pros 1\. I Lobby is a great system. It is simple and very easy to use. 2. When I did have issues with pictures being cut off I reached out to the I Lobby team and everyone was quick to act and fix the issue. Very appreciative. 3. Employees/Visitors are always amazed with the system and I have only heard positive feedback. Most popular is “That was easy, We need this at our company” Cons 1\. The battery life is not the greatest. If the tablets are not plugged in they only stay charged for a short period. 2. There has been instances where employee names were deleted from the system not allowing the visitor to indicate who they were here to see. I had to log into I Lobby and manually input their names back into the system a couple times. Review Source JC James C. IT Admin Utilities Used the software for: Less than 6 months ### "User friendly sign in system with all the bells and whistles." April 29, 2019 5.0 Pros iLobby is a very user-friendly and intuitive visitor sign in system that replaces the old pen and paper/sign-in binder approach. From badge printing to host notifications via email/sms/phone call, this system is the absolute deluxe luxury package of sign in systems. It's easy to manage from both a technical perspective, and an administration standpoint. Address book integration was very smooth with our locally hosted AD, and iLobby provides very clear and concise documentation to help you do it. It also has the ability to integrate with Office 365/Azure AD if you choose to go down that path. The support staff is quick, knowledgeable and friendly. Our rep has been a pleasure to deal with. Overall, iLobby is a gorgeous sign-in system that does so much more than a regular sign-in binder, while doing so without complicating the user. Any business who wants a professional looking sign in system should look into it. Cons Only a few minor things: - certain adjustments to the user interface such as adding fields can only be done through the back-end by the support team. However, since the support team is so responsive and quick, this is not really a big issue. - we have had some wireless network stability issues on the provided iPad since our area is so congested with wifi networks. I would love to see a more reliable wired ethernet option. Review Source DS Donny S. Maintenance Manager Packaging and Containers Used the software for: 1-2 years ### "iLobby" April 21, 2021 4.0 We currently have the system set up to prescreen our visitors. We have a safety video that will auto play along with additional safety information. This option has proven to be very successful and allows for quick introductions and ensures that all visitors are receiving the same information. Pros As a large facility it is helpful that the iLobby system will send out text and email notifications when a visitor signs in to the system. It has been beneficial to our facility also with the COVID-19 pandemic that we are facing. We were able to quickly add a set of prescreening questions to the sign in process. There was some work that had to be done with the IT department to get them set up correctly. And they were very helpful. Cons The software itself has been easy to navigate. No real issues have presented themselves other than what we have experienced from a platform based problems. Review Source KB Kelli B. Administrative Specialist Packaging and Containers Used the software for: 6-12 months ### "Does not stay connected" October 26, 2023 3.0 It worked for a couple months, but no longer works. Pros Good notification when appointments arrive. Cons It does not stay regularly connected. I have been going back and forth with technicians for a month to try to get the device reconnected. Reason for choosing FacilityOS Not sure I was not involved in decision to use this product. No representative came to install the product. Review Source JG Jane G. Executive Assistant Industrial Automation Used the software for: 1-2 years ### "Great Product" February 25, 2020 5.0 We used to print badges, cut them out and insert them into a plastic sleeve for our visitors. They also had to sign in on a registry book. This is a great way to keep track of who visits, print the badges with pictures and saves us time! Pros The iLobby system is very easy to use, customizable to our organization and have saved us time with our frequent visitors. The system stays online and connects with the badge printer easily. Their customer service is great! We never have a problem getting a response and help with any problems we've encountered. We are constantly receiving good comments from our visitors abut the iLobby system. Cons Once in awhile we have to reboot, just like any other software system. It usually only takes one time though and we're back online. Review Source EY Elan Y. Used the software for: 1-2 years ### "Futuristic and Easy" August 8, 2018 5.0 Pros We like the fact that administration can now be better utilized towards other tasks. Having iLobby in our facility transcends a message to our visitors/clients that our company is a step ahead of its competition with such a forward-thinking platform that is not yet been seen in our industry. Our clients love the simple and easy to use iLobby sign-in process and that makes us happy; seeing our clients happy. The customer service team is very friendly and always available, which was a big plus for us when we had urgent questions that needed to be answered right away. Cons Not sure if we would have any constructive criticism to note, overall we had only a positive outcome with the iLobby team. Very pleased. Review Source CT Chris T. IT Director Non-Profit Organization Management Used the software for: Less than 6 months ### "Too many technical issues" January 21, 2021 1.0 I have not been happy with the overall performance of the iLobby Visitor Management system. As we use thermal cameras to take temperatures, if the camera can't read a visitor's face due to hats, glasses, masks, etc. it will report an error of a camera malfunction and not report an error reading the face. I did suggest a feature for them to still send the picture to the supervisor even on failed reading. This would in turn let the supervisor know that the camera worked but wasn't able to take the temperature due to some other reason. Pros When the software works it's ok. It still takes too long to process a visitor. But that has more to do with how our program added COVID screening questionnaires that slowed the process down. Cons The thermal camera integration does not work well at all. We have 6 iLobby units with thermal cameras. On average we have at least one or two system crash every single week. Tech support does help get them online, however we shouldn't have to completely reinstall the system and get a code from iLobby every time it updates (whether through iLobby or through the App Store). Tech support's basic troubleshooting steps include resetting the wireless interface/network settings. This is unnecessary and I've had to instruct my IT Teams to refuse this request. The issues of needing a code to re-install the software do not require the system to be reset. This removes our configuration settings which in return make it harder for the end-users to use the devices. Reason for choosing FacilityOS I was not a part of the decision making process. The program that uses the software researched and chose iLobby for their screening process. Review Source LF Lisa F. Vice President Banking Used the software for: 1-2 years ### "Convenient and Productive" July 9, 2019 5.0 This puts the responsibility of a member waiting on an employee back on the employee's shoulders. They no longer can ask the receptionist to screen the visit. It forces them to respond quicker and this reduces the wait time for the visitor. Pros Once we implemented iLobby we were able to relocate our receptionist to another department saving enough money to pay for the software. We are able to monitor the number of visitors we have each day and which department they are visiting the most. Cons The members tend to shy away at first. Technology can scare some - but the option to check the members in ourselves right from our computers is a great way to offset those fears. Reason for choosing FacilityOS The ease of use and functionality. Review Source CT Cole T. Software Support Specialist Machinery Used the software for: 1-2 years ### "iLobby is a set and forget system" October 30, 2019 5.0 We are able to keep track of who comes to our buildings and when. We can see how often they come in, who they are here to see, and if they have been waiting alone in the lobby for too long. It is just as good (and in some cases better) than having a dedicated employee at the front desk. Pros This software was incredibly easy to use with very reliable hardware. Brother printers and Apple iPads, very dependable. Cons Setting up the address book, which would be a pain to do with ANY software. If that's this software's worst problem then it clearly has a lot going for it. Reason for choosing FacilityOS This was the first product we found and we were very impressed with the promises it made, and it delivered! Review Source GW Gregory W. CEO / Owner Facilities Services Used the software for: 1-2 years ### "Beta User that loved product from start!" April 10, 2019 5.0 iLobby solved our security and check in and check out vitrifaction and accountability of time in our facility. Pros We needed a simple check-in and out feature for a start up fitness center. iLobby was in beta but meet the needs. Since iLobby as since developed, and become an ever better product and continue to improve. The reports generated from checking in and out helps us manage our facility efficiently. Cons I would love a feature past the user front end check in that shows there status. So at anytime any user can verify if they checking in our out "status" without using back end dashboard. Review Source JC Jonathan C. Regional Controller Plastics Used the software for: 6-12 months ### "iLobby Makes Visitor Sign In Easy" April 8, 2019 5.0 iLobby has helped our business save valuable time with our visitor check in process. No longer are we wasting time in this process as iLobby handles the process for us in an automated manner. The alerts to hosts that you have a visitor waiting for you is great. Giving the visitor the ability to check themselves in through iLobby and even print off a badge with a real time picture saves a ton of time. All of our plants have been very pleased with the overall product and customer service we have received. Highly recommend! Pros Very automated and allows hosts to be notified when their visitor(s) have arrived. Printable badges upon entry. Emergency email notification can be triggered in case of emergency. Saves time for our employees to not be boggled down helping visitors check in Cons All positive thus far. No negatives have come to light. Review Source KT Katherine T. Sr. Receptionist Insurance Used the software for: 1-2 years ### "Highly recommend" September 30, 2019 5.0 The customer support is exceptional! They always get right back to us no matter what question we have. Pros I LOVE the pre-registration option for our employees and their guests, as well as the time it saves us at the front desk since employees are notified via email and text when guests arrive. Cons Occasionally it won't allow a returning visitor to sign in as "returning visitor" so the visitor has to sign in as new visitor and go through the whole procedure again. Reason for choosing FacilityOS Cost and ease of use. Review Source NL Nicole L. Facilities Coordinator Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "iLobby is Useful!" July 18, 2019 4.0 Overall I enjoy this product. Some suggestions which would help me particularly, a group sign in option would be awesome (sometimes I have 5-9 people show up and if I don't preregister it takes time to get them sign in). One sign in page with multiple lines would be cool and then it could easily just print the badges. Pros I love that I can preregister. I love the search function. I love that I can see how many times a particular person signed in. I love that it notifies the host that the their guests are here. I love the support received when issues arise. I love how customizable the product is Cons It loses connection sometimes between the printer and the iPad. Sometimes it can't find returning visitors. Review Source BD Betsy D. Réceptionniste Pharmaceuticals Used the software for: 1-2 years ### "Ilobby" July 10, 2019 3.0 it is ok, but no services in french, and the salesman that we have the first day was supposed to come in Montrèal to show the machine and He never came, no show, He was supposed to come after and never came!!!! no services after sale!!! Pros It is Private for the customer, aesy wen they comeback Cons service, I would like to do some changes by myself Reason for choosing FacilityOS because at the first time, the guy said to us that He will come and explaine and the system was user frindly and more, but we never saw the guy!!! Review Source SS Steven S. Manager, Asset Protection Wholesale Used the software for: 2+ years ### "HD Supply " April 25, 2019 5.0 Pros Very easy to use and hosts are notified via email and text which is great. Cons Tough question the software is fine I think my biggest gripe is the printer loses connection all the time and I am not sure why we have used Bluetooth and Wi-Fi. Review Source KL Kelsi L. Receptionist Aviation & Aerospace Used the software for: 1-2 years ### "iLobby Customer" August 9, 2019 3.0 Pros We appreciate the ability to have a backlog of our visitors that can be filtered and meets compliance standards. We also appreciate the ability to have visitor photos on file. iLobby customer service agents are courteous quick to respond. Cons Connectivity issues are consistent (2 or more times per week), making the system unreliable. Continuous troubleshooting has not resolved the issue. Review Source SSM Sai Sashank M. Information Systems Analyst Information Technology and Services Used the software for: 1-2 years ### "Easy to use application" February 20, 2020 5.0 Pros The software is pretty much user friendly and everything is readily available to access both for the Admins and non admins. Helps keep a track of all the visitors in a accurate manner and makes it easier to retrieve their information when necessary. Cons Couldn't think of any. Had a few issues but the concerned person answered all my questions and/or provided an alternative. Review Source LB Lore B. HR Generalist Automotive Used the software for: 1-2 years ### "Great Product and Service." April 15, 2019 5.0 iLobby is responsive to anything we need. I have only had to call them once after the product was installed and that was to confirm the size of paper I needed to order. Pros It is the easiest piece of technology in our building. Our visitors and the employees they come to visit find it extremely easy. Cons Nothing. I spend like no time with problems on it - the only thing I have to do is change the badge paper roll. Review Source BW Bryan W. Commodity Manager Mining & Metals Used the software for: 1-2 years ### "iLobby - Plant Environment " November 11, 2019 5.0 iLobby is helping us to see who is on site and for how long. The system is also helpful to know how is coming to the plant. Pros The easy of use and how the system allows for customization. Cons System updates - no heads up about or when system updates are needed. Reason for choosing FacilityOS iLobby seemed to be more flexible, and was able to meet our needs for multi-able type of users. Review Source EV Elizabeth V. HR Manager Machinery Used the software for: 1-2 years ### "Great transition to iLobby!" April 18, 2019 5.0 With iLobby, we were able to move away from a traditional paper and pencil sign in process. The process is now fully electronic and it’s much easier to run reports! It allows us a much more professional approach when visitors walk through our door. Pros It contacts the person's host and is a simple way to do our end of the month safety hours reporting. Cons Can be confusing for those no familiar with iPads Review Source SL Stacy L. Quality Assurance Coordinator Food Production Used the software for: 6-12 months ### "Easy and helpful" April 8, 2019 4.0 Pros Very easy to use. Visitors find it easy to use and sign in. Makes the required documents for visitors easier to handle. Cons Visitors complain that their name doesn't pop up to select when they are a 'returning' visitor. They have to type it completely and exactly the same as the last time or they have to do all the documents again (if they forgot to capitalize or added a hyphen or not). Would be nice if the website dashboard showed only my site and not the others in my company. 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