HPCI Telecom Management

HPCI

4.5 / 5 18 reviews

Who Uses This Software?

Any company that wants to better understand where their telecom dollars are going. SMB all the way up to Enterprise level currently use HPCI Telecom Dashboard & Reporting Portal.


Average Ratings

18 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $1.99/month/user
  • Pricing Details
    Individual: $100/mon Group (x10): $500/mon Corporate (x50):$1000/mon
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • HPCI Telecom Management
  • www.hpci.ca
  • Founded 2007
  • Canada

About HPCI

Superior account management combined with industry-leading cloud-based technology, enables HPCI to provide a full complement of expense management. Services include short-term, contingency-based cost optimization projects aimed at uncovering billing errors, inefficiencies and savings in existing or renegotiated contracts); ongoing management of any/all telecom/IT services; or a DIY alternative: access our technology on a subscription basis for in-house management. Powered by SpikeFli.com


HPCI Features

  • Billing for Data
  • Billing for Voice
  • Call Monitoring
  • Chargeback Tracking
  • Contract Negotiation
  • Fixed Line Compatibility
  • Internal Cost Allocation
  • Mobile Line Compatibility
  • Usage Reporting

HPCI Reviews Recently Reviewed!

Amazing page

Aug 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Excellent software, very fast interface and very versatile when using. It has a design that I really like.

Cons: The only thing I did not like is that the customer service at the beginning did not understand me very well but everything was solved quickly.

Excellent =)

Aug 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Good pay, Great staff to work with, Flexible, Employers are personable, Ability to work on own time, Accommodating with employees' schedules

Cons: Strong personalities, Small office - lots of noise from phone calls and other employees talking, Not transit friendly - there is only one bus stop near the office.

Amazing Job

Aug 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is a very good service that they offer, I really liked the speed with which I was served in customer service, they were punctual with all the doubts I had.

Cons: I have no complaints about this software, everything has seemed excellent! I was delighted with everything offered

Love the company. The site works well for me.

Jul 20, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Ease of use. I can get to the area I need to most often very easily. I can search in multiple sections of the site.

Cons: The form submission has failed for me a couple times due to an error. Not sure if this the site or something I did.

Late Review

Dec 01, 2016
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Software is getting there.
For a user it is probably not particularly useful.

Thanks, no worries about the contest, I know I missed it. But wanted to provide review.

Satisfied

Nov 30, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: The customer service and response time is great. However, we would appreciate that our original bills(Telus) to be attached to the monthly report from HPCI as support. This will enable us to make time payments to the vendor.

Vendor Response

by HPCI Telecom Management on November 30, 2016

Hi Giri, Thank you for that feedback. I have forward your request to your account manager. Chances are very good that if you need that, then the rest of our clients need it too. Look forward to that change being implemented immediately. Cheers, Your HPCI Team

HPCI Telecom

Nov 30, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: HPCI is an amazing company always has your best interest I would recommend them to anyone. The program they use is easy navigation. They always stay on top of our account and change as required.

Vendor Response

by HPCI Telecom Management on November 30, 2016

Thanks, Jennifer! Sims has been a long term client for many years. We have appreciated your loyalty. Your HPCI Team.

Makes My Wireless easy

Nov 30, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: with Compass Joining HPCI it has helped to reduced our overall costs of each mobile device from the renewal to the monthly cost sharing plans. HPCI manages the replacement of devices along with adding and remove features for each users with ease.

Vendor Response

by HPCI Telecom Management on November 30, 2016

Thanks, Kirk! We're grateful to be a part of the Compass team! Cheers, Your HPCI Team

Compass Compression

Nov 30, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Comments: We don't utilize all aspects of the software, but what do use is straightforward and easy to use. It is nice to have more information with easy access.

Vendor Response

by HPCI Telecom Management on November 30, 2016

Thanks for that Kathy! Perhaps an on -site visit is in order to ensure you're getting the most out of it. Stay tuned. Your HPCI Team.

Very Satisfied!

Nov 30, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easily accessible

Cons: Menu items not laid out quite how I would prefer.

Overall: The software works well and has what I need easily accessible. I have been using the software for over 1 year.

Vendor Response

by HPCI Telecom Management on November 30, 2016

Great feedback, Chris! We have added that lay out option to V5 roll out for 2017. V4 will be launched in the next 45 days. Look forward to that! Cheers, Your HPCI Team.

Great Company

Nov 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: HPCI did exactly what they said they would do cutting my cell phone bill over half. I will and have recommended them to other business owners.

Vendor Response

by HPCI Telecom Management on November 29, 2016

Thanks Jordan!

Absolutely Amazing

Nov 23, 2016
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the graphs! We can see how much we have gobe up or down at a quick glance. I also really like how the top users show up on top.

Cons: I wish there was a way we could change our login password ourselfs instead of the Admin having to do it for us.

Overall: HPCI was the best move that we did. We have saved a ton of money! The portal is great, I love the break down we can get.

Vendor Response

by HPCI Telecom Management on November 24, 2016

Great feedback, Preet! Thank you. I've passed along your feedback regarding more control with admin tasks. Honestly, we'd prefer that too :-) Thank you for taking the time. Your HPCI service team.

Telecom Expense Software - amazing!

Oct 30, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: The software is intuitive and easy to use. The features allow for a recoup of cost in mere minutes. The dashboard is exceptional and better than anything on the market. The company also has a strong managed services option in case you want someone else to do the heavy lifting. I highly recommend you look at this software.

HPCI has helped us greatly in saving money and time.

Oct 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: How easy it is.

Cons: None, I receive all the information I need plus more!

Overall: All of the people at HPCI are extremely helpful and very quick to reply whether it be through the website or direct email. The savings they have been able to get for us has been amazing and how easy the process was. They've completely taken away a giant headache and have made it so easy to utilize their services. Thank you for all of your hard work!

Recommendations to other buyers: N/A

Vendor Response

by HPCI Telecom Management on October 31, 2016

Happy to be of service, Jaida! Thanks for the nice feedback. Your HPCI service team.

Great overall

Oct 28, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: only difficulty down load Telus invoices.
password never seemed to work
now sent in a separate attachment- thanks

Amazing!! We love HPCI.

Oct 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We love HPCI, they came in, saved us a ton of money and keep doing so! They continue to suprise me with what they can do each month!

A Great Software and Company

Oct 28, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: ease of use. the dash board shows everything well.

Overall: The company and the software have been great top work with and use. Have always been able to save money but also fix issues, buy product and have someone to talk to when frustrated.

Canadian Industrial Paramedics, Ltd. and the HPCI Portal

Oct 28, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Functionality and reports

Cons: At times, when reporting a troubleshooting service request, the details of the request do not come through to the service team.

Overall: HPCI as a company focuses strongly on customer service, and it shows. We have never been happier with a vendor or the products that they provide. That being said, when the HPCI customer portal was introduced, it added yet another layer to the prompt, effective service that this company offers. With endless uses, reports, and strategic data, we find it so easy to view where we are overspending and where we can make changes to save money -- if HPCI hasn't pointed it out already!

Vendor Response

by HPCI Telecom Management on October 31, 2016

Hi Sheena, Thanks for the great comments, and even more importantly the feedback to help us get better! Your HPCI Service Team.