# GigaTrak Tool Tracking System Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is GigaTrak Tool Tracking System the right Tool Management solution for you? Explore 54 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/150812/Tool-Tracking-Software-Contractor-Edition/reviews --- GigaTrak Tool Tracking System 4.5 (54) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of GigaTrak Tool Tracking System Ease of use 4.4 Customer Service 4.7 ## Pros and Cons in Reviews AB Ashley B Billing ManagerConstruction, 201 - 500 employeesUsed the software for: 1-2 years. “We have warehouse workers, administrative workers, and high level workers using this program, and it is easy for everyone to learn and understand.“ June 2, 2022 BV Ben V TechnologistCivil Engineering, 51 - 200 employeesUsed the software for: 6-12 months. “So currently I have to enter into each tool specifically, navigate to the page with the metadata, and log that information manually. Why can I not select the class of tool and specify the metadata I need to export en masse?“ March 17, 2023 SD Steve D Facility ManagerConstruction, 51 - 200 employeesUsed the software for: Less than 6 months. “Working with a company that has well over 2000 tools, we are experiencing less headaches trying to locate tools on our jobsites.“ March 23, 2023 SP Steven P General ManagerOil & Energy, 51 - 200 employeesUsed the software for: 6-12 months. “I do find the system too difficult to work as has too many functions that are not aligned, such as Cat to tools to Check in/out when trying to find or issue equip there is an requirement to switch back and forth.“ March 21, 2023 ML Milton L General Manager Construction, 11 - 50 employeesUsed the software for: 6-12 months. “For the most part it’s a great addition to companies that have lots of tools and equipment they want to track and schedule maintenance on.“ March 17, 2023 rf ron f warehouse manager Construction, 11 - 50 employeesUsed the software for: Less than 6 months. “the scanner does not always work and the bar code sticker do not stay onto the tools .“ March 31, 2023 AD Amanda D Assistant Director of Plant OperationsHigher Education, 201 - 500 employeesUsed the software for: Less than 6 months. “The ease of use, the ability to import current inventory using a simple spreadsheet template.“ April 3, 2023 BM Bay M Tool and Fleet managerElectrical/Electronic Manufacturing, 51 - 200 employeesUsed the software for: Less than 6 months. “Tool barcode numbers that start with zeros in excel will not recognize them“ March 30, 2023 ## Showing most helpful reviews Showing 1-25 of 54 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SP Steven P. General Manager Oil & Energy Used the software for: 6-12 months ### "Inventory" March 21, 2023 5.0 Pros I do like that the system makes issuing and receiving equip quick and easy, I am able to pull up an item or group to see what's on the shelf to what's in the field, who has what. Cons I do find the system too difficult to work as has too many functions that are not aligned, such as Cat to tools to Check in/out when trying to find or issue equip there is an requirement to switch back and forth. Review Source Response from GigaTrak March 27, 2023 Appreciate the feedback Steven! I'm glad to hear the check in/out process has been made more streamlined in your company with our system use. I would like to hear more about your issues with the functions that don't align. If you would ever be free to meet up and discuss please email training@gigatrak.com to get something on the books! AD Aaron D. Manager of Process Improvement Oil & Energy Used the software for: 1-2 years ### "i feel like it is designed for a library to check out laptops" March 20, 2023 4.0 simple system. solves some of our problems but i would like a system that we can taylor to our busness better. Gigatrak is too rigid Pros the mobile app check in and check out process is good Cons multiple barcodes are tied to 1 job. when that job is over non of them are tied together so i cant consume them Review Source Response from GigaTrak March 27, 2023 Aaron, Thank you for the feedback! I would love to hear more about your needs with the system to see if we have something more fit for your pain points. Feel free to reach out to training@gigatrak.com to schedule something to discuss more! TD Tom D. Tool and Equipement Manager Construction Used the software for: 2+ years ### "Toolmans Review" March 31, 2023 3.0 Able to track tools and rental reports easier Pros Locating of tools and asset locations easy to learn for non computer person Great tech help Cons Didnt transfer pictures from previous software tracking Review Source Response from GigaTrak May 18, 2023 Great having you as a customer Tom! Having our system be as easy to use as possible was our biggest priority. Anyone can learn the system whether they are computer savvy or not! Let us know if we can help with anything moving forward! ND Nerelyn D. Finance Manager Government Relations Used the software for: 2+ years ### "User Friendly" March 22, 2023 4.0 excellent Pros Very useful friendly, easy to navigate. The history is very useful, helping me to track the assets. Cons I don't see any issue as of now using this tool tracking system. Review Source Response from GigaTrak March 27, 2023 Thanks so much for the positive feedback Nerelyn! User-friendliness was our top priority when designing an Asset and Tool Tracking System. Please let us know if we can help with anything moving forward! - Training@gigatrak.com EW Ed W. Director of HSE & Quality Construction Used the software for: Less than 6 months ### "Oreair " March 17, 2023 5.0 So far we truly enjoy it. It saves labor costs and time invested entering and tracking. Pros The ease of entry. The customizable fields. Binned item feature. Cloud based. Cons I have no complaints yet. This system is much more user friendly that our previous system. Reason for choosing GigaTrak Tool Tracking System Gigatrak fit our business model the best. Review Source Response from GigaTrak March 27, 2023 Appreciate the review Ed! Happy to hear the Tool Tracking Systems and its features are working well for your company. Let us know if we can help with anything moving forward! - Training@gigatrak.com JG John G. Fleet / Tool manager Construction Used the software for: 1-2 years ### "Great asset tracking program!" March 17, 2023 5.0 Great support when making the switch from our previous tool program. Pros Simplicity and not bloated with unnecessary features. Cons The tool transferring is a bit involved, but not bad. Switched from [ToolWatch by AlignOps](https://www.capterra.com/p/81357/ToolWatch-Enterprise/) Could not justify the cost for our needs. Review Source Response from GigaTrak March 27, 2023 John, We are happy to hear the Tool Tracking System is working well for your company. It was important to us to not overload the system with unnecessary features that most people don't use. Please let us know if there is anything we can help with moving forward! AG Alissa G. Clinical Admin Research Used the software for: 6-12 months ### "Gigatrak review" March 31, 2023 4.0 It's a good system and does what I need it to do. I wish the reports were more customizable without paying extra. Pros The tool system is very helpful and including barcodes ad printer for barcodes is very helpful. The app is also useful since my scanner does not connect to the internet. Cons The gigatrak scanner does not connect to the internet and Gigatrak cannot help me. Reason for choosing GigaTrak Tool Tracking System It seemed to have the simplest platform and it included barcodes. Review Source Response from GigaTrak May 18, 2023 Glad to hear you like the system Alissa. We wanted to provide customers with a turnkey solution in a one-stop shop. I would be happy to jump on a call to discuss your scanner not connecting to the Internet. If you have our cloud system it should just need internet access to get to the database. Feel free to email sales@gigatrak.com to schedule something! AD Amanda D. Assistant Director of Plant Operations Higher Education Used the software for: Less than 6 months ### "Great Tool Tracking System" April 3, 2023 5.0 Pros The ease of use, the ability to import current inventory using a simple spreadsheet template. Cons I am sure there will be things that are missing that I would like to have, however as of right now we are new to using the system and it is working in the capacity that we need. Reason for choosing GigaTrak Tool Tracking System It had everything we were looking for and it was in our budget. Review Source Response from GigaTrak May 18, 2023 Thanks for the review Amanda! It's been great working with you on implementation. Questions do tend to come up so let us know if we can help with anything moving forward! DR Danika R. Admin Construction Used the software for: 1-2 years ### "Review " March 31, 2023 3.0 \- Location of tools Pros The customer support and roll out was fast. Cons We should be able to run report on our users and when they last completed an audit. Review Source Response from GigaTrak May 18, 2023 Appreciate the feedback Danika! We do offer custom reports if you have a specific need that isn't included in one of the 40+ canned reports in the system. Feel free to reach out to sales@gigatrak.com and we can discuss options! SD Steve D. Facility Manager Construction Used the software for: Less than 6 months ### "Quick Reference Life Saver" March 23, 2023 5.0 Working with a company that has well over 2000 tools, we are experiencing less headaches trying to locate tools on our jobsites. Documenting and tracking tools is and will be a continuous process in the months and year to come. I am extremely satisfied with the product. Pros Finding tools is key for us. I believe it is easy to use. We are still in the process of inventory do to the large quantity of tools. Cons We are a company that had implemented a previous tracking system 12 years ago prior to purchasing the GigaTrak system. As a prior user to a similar system, the transition has been easy for me. We/I really like the phone App that we are implementing. Time will tell if GigaTrak will be a disappointment, but for now, no issues here. Reason for choosing GigaTrak Tool Tracking System The mobile App. Review Source Response from GigaTrak March 27, 2023 Thank you so much for the review Steve! The number one feature for our customers has been ease of use finding tools once they implement our system. Whether it be on the PC interface or the mobile phone app, you can easily look something up and see where it is located. If anything comes up that you need help with, please reach out to training@gigatrak.com! KN Kevin N. IT Operations Manager Computer Software Used the software for: 1-2 years ### "Great Inventory Software at a Reasonable Price" October 23, 2018 5.0 Pros The software provides us the ability to use barcode labels to keep track of our inventory which is almost exclusively IT equipment (I'm an IT Operations Manager). We were starting from scratch since the previous Director of IT and Ops Manager didn't do any kind of inventory management. GigaTrak made it a simple process to import spreadsheets into the program and then print labels for each item. Cons The interface could use updating, but other than that, it's great! Review Source jC judith C. Purchasing Hospital & Health Care Used the software for: Less than 6 months ### "Overlook" March 22, 2023 4.0 all good now. Pros I like the option we can add our own barcode to ease monitored. Cons I would wish someone to come to office and trained Reason for choosing GigaTrak Tool Tracking System was our better option Review Source Response from GigaTrak March 27, 2023 Appreciate the feedback Judith! Many customers like that you can use any barcode with our system. We do offer on-site training and can provide a quote if needed. Also, with your cloud-based system, we do provide unlimited online support and training during your cloud term. Let us know if we can help with anything moving forward! - Training@gigatrak.com BE Brittany E. Office Manager Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Tool Track review" April 23, 2021 4.0 customer assistance has been great and helpful. doing a the basic tool tracking is simple. Pros easy barcode tracking/ checking tools in and out Cons all the steps to set up tools/locations - to many options that aren't needed and scanner is more complicated than should be (time consuming) Review Source Response from GigaTrak February 17, 2023 Appreciate the feedback Brittany! If you ever want to set up an additional training session, please email training@gigatrak.com and we would be happy to walk you through any pain points! MB Matthew B. Help Desk / Tech Support Mental Health Care Used the software for: Less than 6 months ### "Everything you need, and more!" September 27, 2016 5.0 Gigatrak's asset management system is by far the best asset tracking system we have used, or even seen, in a very long time. Although there are some "competitors" that can offer similar functions and features, NO ONE was able to beat their pricing and support team(On average, we are saving $9,000 - yearly). I would recommend ANY type of business looking for an asset management/tracking system to look into Gigatrak FIRST, and see how the competition DOESN'T match up. Pros \- Huge range of functions and features - Wide range of different reporting options - VERY, VERY good pricing compared to other tools. Cons \- Mainly, this is our fault as a company, and being very "out dated" in our previous Asset Tracking System (paper based system.. in binders/books -\_- ) - but having to manually enter each item does take up a good bit of time. Review Source BV Brad V. Logistics Manager Mechanical or Industrial Engineering Used the software for: 1-2 years ### "More user friendly than other programs" October 22, 2018 4.0 More accuracy in tracking our inventory. Pros Program layout and ease of use. Quick response for data entry. Cons No ability to have tool rental pricing and to cap cost tools. Review Source CV Clara V. Director of Operations Construction Used the software for: Less than 6 months ### "The best customer service and tool tracking software!" September 19, 2016 5.0 I just started at a new company, and they hired me to organize and set-up a tool tracking program to keep track of tool and assets. I did my research and kept coming back to Gigatrak. I finally pick up the phone and called to inquire. My contact person was Christie Bemis, a customer service rep. I can not tell you how please I was to speak to her about what I was looking for in a tool tracking program. Christie was amazing, she answered every question and followed up with me to make sure I happy with ordering the right tool tracking software for the company. Pros This software is user-friendly. Easy to navigate and no CD's to install. Cons Not sure? Have not come across anything I dislike about the software. Review Source BY Bruce Y. Used the software for: ### "GigaTrak TTS" October 4, 2016 4.0 Good entry level product for tracking tools and inventory. Fairly simple to understand and use. The cloud version could be a little more MS Office friendly. Reports are stuck in PDF format but a future release of this software contains features that allow more flexibility. Otherwise performance is spot on. They do have exceptional customer support. Christie and Nicci have been there every step of the way to help quickly resolve issues. Overall a good value for the money. Pros Speed, Ease of Use, Support Team Cons No MS Office Interface with Cloud Version. Review Source PM Patrick M. Director of IT Non-Profit Organization Management Used the software for: Less than 6 months ### "Works for us" April 14, 2021 5.0 Pros The detail of information that it tracks and it cloud based Cons A scanner that requires an android phone to setup Review Source Response from GigaTrak April 16, 2021 Patrick, thanks for your feedback. Ease of use and helping companies get up and running is most important. We would like any feedback you may have on how we could help get scanners setup easier. Thanks! TD Tami D. Giga Trak Specialists Construction Used the software for: 1-2 years ### "Giga Trak" March 22, 2023 5.0 Pros This is a great tool to use to run reports to see when tools are or who they are checked out to. We also track a lot of information with our vehicles, and this is very helpful, so we don't have to have several different software packages. Cons It is time consuming to get set up, but once it is set up it is so easy to use. I am sure that there are features that i haven't even touched on yet. Review Source Response from GigaTrak March 27, 2023 Thanks for the response Tami! We appreciate hearing from customers about what works well and what needs improvement. Unfortunately, any new inventory system is going to take time to set up but many customers are able to use our import options to save time doing manual data entry. If we can ever help with anything moving forward, please email training@gigatrak.com! AB Ashley B. Billing Manager Construction Used the software for: 1-2 years ### "Simple and Effective" June 2, 2022 5.0 From our initial contact with, to the implementation of, to the daily use of GigaTrak, we have had no issues. Everyone at GigaTrak has been responsive and helpful. Everyone at our company has positive things to say about GigaTrak, especially compared to ToolWatch which we were using before. Pros The program is very user-friendly. We have warehouse workers, administrative workers, and high level workers using this program, and it is easy for everyone to learn and understand. It only takes a second to figure out where a tool is. It also is very easy to move tools around. The best part is all of the pre-populated reports. They have all the detail we need to track our tools. Cons The only thing I can think of, is it would be nice to be able to create a location from the Check In/Out screen rather than having to exit out, go to location administration, add the location, then go back and check the tools in/out. Switched from [ToolWatch by AlignOps](https://www.capterra.com/p/81357/ToolWatch-Enterprise/) ToolWatch kept adding more and more features that we didn't need. We still had to pay for them, though, and the cost went up 300% in a year. Review Source Response from GigaTrak February 17, 2023 Thank you for the great review Ashley! We have worked hard on making our product simple and easy to use without adding unnecessary functions that a majority of people do not use. We really appreciate the feedback on adding in new locations and will bring it to the programmers! Let us know if you need anything by reaching out to training@gigatrak.com. MZ Miles Z. Fleet Manager Construction Used the software for: Less than 6 months ### "A no-brainer & necessary for factual / knowledgeable business decisions" March 17, 2023 5.0 Overall, its phenomenal. The most difficult part is understanding the flow and why it works the way it does. Much like driving a car, once you understand it's operating characteristics, it's as easy as a couple clicks of the mouse. Pros If you want to make smart business decisions, the number-1 thing you need is data. Factual evidence to support your goals & motives. Gigatrak helps to provide that data, showing what your assets are doing. It gives you the who-what-when-where-how-why, and implements that data over time, providing you with the evidence based practice information needed to make solid decisions. It can apply to your fleet, tools, even consumables. You can find ways to cut costs and increase profitability through proper reinvestment. The possibilities are near endless. As long as you get the right people, and get them trained in Gigatrak's usage well, it will absolutely be one of the best decisions you can make and implement. Cons The cloud software, while excellent still, can be troublesome for intranet/internet balancing with internal networking. Internal servers will need special permissions and routing to accommodate filing and remote desktop usage. Its great but can be an extra unforeseen expense from your tech team. Reason for choosing GigaTrak Tool Tracking System It was management's preferred option. "Seemed easier." Review Source Response from GigaTrak March 27, 2023 Thank you for the detailed review Miles! We truly appreciate it! As you mentioned, the possibilities with our system are endless as we allow unlimited items tracked within our system. It's a great system to manage all inventory with your company whether it be big or small. If we can ever help with anything in the future, please email training@gigatrak.com! KS Kyle S. Controller Maritime Used the software for: 6-12 months ### "ALMOST perfect :)" March 21, 2023 4.0 Customer service team is amazing and helpful. Pros I love this system. It works so well for how we use it. I am able to find "mistakes" made by other users fairly easily. Cons Needs CUSTOMIZED REPORTING and ADMIN EDIT capabilities!! These two features would tip the scales for this product. The standardized reports aren't ever exactly what I need them to be, so a filter feature or drop down selection of what I want to see would be amazing. Also, when my team makes mistakes, it would be much more efficient to allow me (the administrator) to be able to just "edit" those mistakes (or even delete the transaction so I can recreate it correctly). This feature should only be for the admin though to avoid misuse. Review Source Response from GigaTrak March 27, 2023 Thank you so much for the wonderful feedback Kyle! Both recommendations that you brought up are excellent ideas that we will take back to the programmers. Very happy to hear the system is working so well for you guys! Let us know if we can help with anything moving forward! - Training@gigatrak.com BV Ben V. Technologist Civil Engineering Used the software for: 6-12 months ### "Annis O'Sullivan Vollebekk Review" March 17, 2023 4.0 It has been a good experience thus far, however I am still the only one that uses the system because of how cumbersome the software can be with regards to access and digging up information (good job security I guess). Overall this system has added value to our operations at marginal cost. Pros I like the high level overview of all the gear, and the features to track gear metadata and maintenance records. Without these features we would be reliant upon excel and would have a complicated endeavor to integrate these features into 1 cohesive system. Cons I dislike how many iterations and passwords I need to enter into the system. I dislike that I need to be logged into the system in order for the automated emails to work. It is in my work scope to eventually pass this system off to an administrator, however I foresee challenges with that due to the amount of facets there are to maintain this system. However there is a learning curve to any software so that's not a huge problem.We frequently buy new gear, and there is meta data associated to that gear that is crucial to job requirements and quoting. I dislike how I do not have options to see the culmination of that metadata (i.e. the user defined fields). So currently I have to enter into each tool specifically, navigate to the page with the metadata, and log that information manually. Why can I not select the class of tool and specify the metadata I need to export en masse? Reason for choosing GigaTrak Tool Tracking System Unknown Review Source Response from GigaTrak March 27, 2023 Thank you for the feedback Ben! I understand the frustration with the User Defined Fields as they are very fluid and can be customized. You are able to search for specific UDF fields on the F1 tab and then export the Tool information with those fields. I would be happy to jump on a call with you to show you how to do this. Please email training@gigatrak.com to set something up! SE Shawn E. Director of I.T. Construction Used the software for: 1-2 years ### "Fast and easy set-up. Support is done in the US and they take the time to explain what is going on." March 31, 2023 5.0 The overall experience with has been perfect. We got to speak to the same person when we had questions on the software. She was well spoken and knew her job without sending us to some one else. Not a company that were they sell you the product they forget about you. They were their from start to finish. Pros I like the ideal that we got a clean inventory of are shop. It made it easier to spot check what is on a job site. Also are driver and shop foreman like the ideal they can move check-in tools from one job site and re check the out to another site without returning to the shop. Cons I would like to have a way of changing the network password (not the login password). Reason for choosing GigaTrak Tool Tracking System For the ease of use and it fit to what we wanted Review Source Response from GigaTrak May 18, 2023 We appreciate the review Shawn! The ability to move items from job to job without having to check them back in is HUGE! The network password is currently hard coded and can't be changed but we will see if it's possible for a future update. Let us know if you need anything moving forward! - sales@gigatrak.com MJ Marilyn J. Administrative Assist. Medical Devices Used the software for: 1-2 years ### "Gigatrak is very useful to track equipment location for 5000 pieces of test equipment." March 20, 2023 5.0 Overall, this is a great tool to keep track of test equipment and have recommended for other departments. Pros Ease of use - Engineers can easily check in/out equipment. Cons There were dificulties getting the system to work withing BSC because of it being a cloud based system - BSC has very tight IT securities. Review Source Response from GigaTrak March 27, 2023 Appreciate the review Marilyn! It's been a pleasure to work directly with you and your team. I'm glad the technical difficulties were worked out but if you ever need assistance let us know and we can get you in touch with our support team. As always, let us know if we can help with anything moving forward! - Training@gigatrak.com Similar Products Featured ## Related categories [Tool Management](https://www.capterra.com/tool-management-software/)[Fixed Asset Management](https://www.capterra.com/fixed-asset-management-software/)[Inventory Management](https://www.capterra.com/inventory-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.