Helping businesses choose
better software since 1999
better software since 1999
Guides & Research
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DialOnce orchestrates contact journeys (from voice or digital) in order to solve your customers' needs by orienting them to the best channel. Our platform is based on AI as well as on a knowledge base that allow you to pool solutions (chatbot, Visual IVR, intelligent contact page). Management is carried out from a single reporting system. Omnichannel orchestration can improve the customer experience, reduce your processing costs while accelerating your digital transformation to optimize FCR.
Provider
Dial Once
Located In
France
Foundation
2014
Open API
Unverified
Deployment
Cloud, SaaS, Web-Based
Training
Documentation, In Person, Live Online
Support
24/7 (Live rep)
We propose solutions for companies facing 3 majors issues: customer experience, cost and digital transformation.
Content Source: Dial Once
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Dial Once Reviews
"Great solution very innovative"
Overall: We try this solution to propose something different to our client in insurance sector. This solution is just great, our clients are really satisfied and we avoid a part of our inbound calls. Their approach is really efficient for the client because the are doing council
"Saw the product at an insurance show and loved it"
Overall: The software has a very easy to use interface and allows me to get to the help that I need faster.
