Dial Once

Dial Once

5 / 5 2 reviews

Who Uses This Software?

We propose solutions for companies facing 3 majors issues: customer experience, cost and digital transformation.


Average Ratings

2 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
    In Person
  • Support
    24/7 (Live Rep)

Vendor Details

  • Dial Once
  • dial-once.com/
  • Founded 2014
  • France

About Dial Once

The DialOnce service digitalizes customer care calls for mobile users, i.e., transforms a voice call into a digital experience (whether dialed direct, or resulting from clicking through a mobile web or App button), so that you can quickly move ahead of your competitors.


Dial Once Features

  • Alerts / Escalation
  • Appointment Management
  • Automated Routing
  • Automatic Customer Notices
  • Complaint Monitoring
  • Contract Management
  • Customer Database
  • Customer Experience Management
  • Help Desk
  • Inbox / Queue Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Self Service Portal
  • Surveys & Feedback
  • Trouble Ticketing
  • Work Order Management

Dial Once Reviews


Great solution very innovative

Apr 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We try this solution to propose something different to our client in insurance sector.

This solution is just great, our clients are really satisfied and we avoid a part of our inbound calls.
Their approach is really efficient for the client because the are doing council

Saw the product at an insurance show and loved it

Apr 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The software has a very easy to use interface and allows me to get to the help that I need faster.