--- title: "Dial Once Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Dial Once Software - reviews, pricing plans, popular comparisons to other Customer Service products and more." source_url: "https://www.capterra.com/p/150817/Dial-Once/" page_type: "product" language: "en" --- # Dial Once Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Dial Once ## What is Dial Once? DialOnce orchestrates contact journeys (from voice or digital) in order to solve your customers' needs by orienting them to the best channel. Our platform is based on AI as well as on a knowledge base that allow you to pool solutions (chatbot, Visual IVR, intelligent contact page). Management is carried out from a single reporting system. Omnichannel orchestration can improve the customer experience, reduce your processing costs while accelerating your digital transformation to optimize FCR. ## What is Dial Once used for? [Contact Center](https://www.capterra.com/contact-center-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/)[Chatbot](https://www.capterra.com/chatbot-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Dial Once?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://dial-once.com/&name=Dial Once) ## Dial Once Overview Updated August 2026 AI summary Dial Once supports enterprise organizations seeking to enhance customer service and experience through features like multi-channel communication, queue management, support ticket management, surveys, and feedback tools. With capabilities such as API access, chatbot, and IVR, it enables handling of inbound interactions across web, mobile, and cloud platforms, helping teams improve responsiveness and operational efficiency. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Dial Once 5.0 (2) VS. [4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price Contact vendor Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (2) Ease Of Use 4.6 (1,767) Value For Money 0.0 (0) Value For Money 4.6 (1,517) Customer Service 5.0 (2) Customer Service 4.7 (1,536) ## Dial Once alternatives Highest Rated [Sobot](https://www.capterra.com/p/10025756/Sobot/) [4.9 (113)](https://www.capterra.com/p/10025756/Sobot/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Kustomer](https://www.capterra.com/p/158128/Kustomer/) [4.7 (80)](https://www.capterra.com/p/158128/Kustomer/reviews/) Starting price $89.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Sprinklr](https://www.capterra.com/p/131274/Sprinklr-Platform/) [4.3 (91)](https://www.capterra.com/p/131274/Sprinklr-Platform/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [Gladly](https://www.capterra.com/p/156723/Gladly/) [4.8 (139)](https://www.capterra.com/p/156723/Gladly/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars ## FAQs about Dial Once Overview ### What company size and specific industries is Dial Once built for? Dial Once is designed for mid-market and enterprise companies that need help with customer experience, cost control, and digital transformation. The vendor description does not name specific industries, so the product appears to suit organizations across sectors that want to improve these business areas. Features and Usability ### What are the key features of Dial Once? Dial Once offers API access, appointment management, call routing, IVR, and queue management for handling inbound interactions. It also includes contact management, a customer database, support ticket management, and a self-service portal, along with multi-channel communication through chatbot and SMS messaging, plus real-time analytics, reporting, and performance metrics. Talk to an expert ### More questions? Ask our experts Getting Started and Support ### What training and onboarding options does Dial Once offer? Dial Once provides in-person training, live online sessions, and documentation for teams getting started. In-person training supports direct instruction, live online sessions offer guided setup remotely, and documentation gives written reference material for self-paced review of features and steps. Getting Started and Support ### What customer support options does Dial Once offer? Dial Once provides 24/7 live rep support for users who need direct help at any time. With no reviewer feedback available on support experiences, there is no catalog-backed evidence to describe response speed, agent helpfulness, or common support frustrations. ## Features AI summary Based on 5,294 Customer Service reviews Capterra data shows that buyers of Customer Service software rank the following features as their top priorities: - **Support Ticket Management** (**43%** of reviewers rated this feature as critical) - **Call Center Management** (**42%**) - **Multi-Channel Communication** (**39%**) Dial Once includes **Support Ticket Management** and **Multi-Channel Communication**, giving service teams a clear way to track customer issues and respond across different communication channels. However, it does not offer **Call Center Management**. By covering **Support Ticket Management** and **Multi-Channel Communication**, the product helps businesses stay organized, respond faster, and provide customers with more consistent support experiences. API Application programming interface that allows for integration with other systems/databases Call Routing Sends voice calls to a specific queue based on predetermined criteria Chatbot AI-based platform which conducts a conversation via auditory or textual methods Contact Management Manage, organize, and store contact information Customizable Templates Pre-designed layouts that can be customized to match preferences and requirements IVR Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Dial Once 12 features ### All Features - API: Application programming interface that allows for integration with other systems/databases - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Contact Management: Manage, organize, and store contact information - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Reporting: Active reporting of data and metrics - Support Ticket Management: Allow customers/users to submit support queries and service requests - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success --- Get Advice We can help you find the software with the features you need. ## Pricing ### Starting price Free trial available Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (2) 5.0 Based on 2 reviews ## User reviews Overall rating 5.0 Based on 2 reviews Filter by rating 5(2) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent GO Gaelle O. Project Manager ### "Great solution very innovative" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 April 20, 2016 We try this solution to propose something different to our client in insurance sector. This solution is just great, our clients are really satisfied and we avoid a part of our inbound calls. Their approach is really efficient for the client because the are doing council Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KM Kerry M. Customer Service ### "Saw the product at an insurance show and loved it" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 April 20, 2016 The software has a very easy to use interface and allows me to get to the help that I need faster. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.