Convirza

Convirza


4 / 5
22 reviews

Who Uses This Software?

Business owners and enterprise agencies depend on Convirza to optimize marketing with advanced call tracking, analytics and post-call automation. Call volume is up 42%, be ready with Convirza.


Average Ratings

22 Reviews

  • 4 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $29.00/month
  • Pricing Details
    Starter $29 10 # 600 min Professional $199 Custom plans 30 days free!
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Business Hours

Vendor Details

  • Convirza
  • www.convirza.com/
  • Founded 2001
  • United States

About Convirza

Convirza is the first enterprise call tracking and call optimization platform. We combine traditional call tracking with the powerful analysis of phone calls. Convirza uses speech recognition technology and sophisticated algorithms to gauge lead quality, measure conversions and take action with fully-baked marketing automation. We help sophisticated marketers make better decisions, improve close rates and increase revenue.


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Convirza Features

  • Call Recording
  • Call Routing
  • Caller Identification
  • Campaign Management
  • Conversion Tracking
  • CRM
  • IVR / Voice Recognition
  • Keyword Tracking
  • Archiving
  • Call Sharing
  • Distributed Call Recording
  • Event Triggered Recording
  • File Transfer
  • Instant Retrieval
  • On-Demand Recording
  • Recording Bookmarking
  • Scheduled Recording
  • Screen Activity Recording
  • Video Call Recording

Convirza Reviews Recently Reviewed!


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Convirza Review

Jan 22, 2019
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The Convirza software has become essential to our business because it proves - without any doubt - the value our advertising services are bringing to our clients.

Cons: The software reports are good, but not great. They are slow to load, and are not as complete as we feel they could be. We've spoken with their staff about this, but they've been slow to integrate our requested update.

Overall: Overall, we're very pleased with the information and services of Convirza.

Vendor Response

by Convirza on January 30, 2019

We really appreciate your review. We love that our product helps prove value to your clients. Thanks for your feedback regarding the reports, we will ensure this gets the highest level of visibility.

Thanks again for being part of the Convirza family!

Direct mail tracking

Jan 25, 2019
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the ease of use for this product and the ease of use for the dashboard.

Cons: The newer platform is very challenging to demonstrate on a mobile device!

Also when we switched platforms, I noticed we saw a substantial spike in automated calls hangups etc,

Overall: I have been with Convirza for almost 4 years. It is a critical asset to my business. Overall I have been very pleased

Vendor Response

by Convirza on February 01, 2019

Matt,

Thanks for taking the time to write a review and being part of our Convirza family for 4 years! We have made strides in the last year to improve the overall ease of use of the product and will continue look at ways to improve it on mobile.

Thanks again!

Invaluable tool for Customer Service and Marketing Stats

Jan 25, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It provides us with invaluable insight into our customer service processes and well as statistics on marketing efforts.

Cons: It works very well! If I had to find something to request, UI could use a little refinminent, but it is still a very effective tool.

Overall: I'm glad to have Convirza as a partner.

Vendor Response

by Convirza on February 01, 2019

Hi John,

We certainly value our partnership with you as well. Thank you so much for the review! This is what gets us up in the morning and keeps us going all day - providing tools to help customers like you.

Thanks again for the review and being part of the Convirza Family.

Convirza is a Good Product

Jan 13, 2018
3/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: We used Convirza for our telephony management for years. They were great to work with and provided us all the features we needed. We were able to route over 7,000 TFNs through them easily and track each TFNs response rate.

Cons: Convirza's UI was a little outdated, some of our updates took a long time to make since we had to do them one at a time to each TFN. We could send in requests to Convirza to make those updates for us but it would sometimes take a couple weeks to get them completed.

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Easy to use telephone portal

Jan 26, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Convirza allows me to create multiple marketing campaigns, utilize local phone numbers, track my success rates and records the calls to allow my business to perform at its absolute best.

Cons: I can't say anything bad about the software. It has been performing well.

Overall: Before Convirza, we had several different tracking lines across many different software platforms which required us to use different software and made it difficult to keep track of everything that we were doing. After switching to Convirza, we have a central location to customize our campaigns and review key metrics at a reasonable pricing structure.

Vendor Response

by Convirza on February 01, 2019

Thank you for the rocking review. This made our day!

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Good way to track and monitor phone responses

Jan 18, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to learn. Data provided is useful, especially the ability to listen to calls.

Cons: No matter which browser I use when setting up campaigns and assigning numbers, the process is slow. I have the best luck in Chrome.

Overall: The company has been great to work with. When we first started with them, we had to bring over hundreds of numbers from Call Source for our clients, and they were great in facilitating that transfer. There was an instance, too, where our account rep went way above and beyond and actually recorded audio for us to be used in place of the computer voiced whisper message. Love the people there.

Vendor Response

by Convirza on January 30, 2019

Mike,
Thank you so much for feedback! We really appreciate you highlighting how easy our software is to learn. And we pride ourselves on data.

Thanks again for being a member of the Convirza family.

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Convirza is the perfect solution for our marketing needs.

Jan 18, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that i can assign numbers to campaigns easily as well as have specific numbers for different product pages on our website.

Cons: I really don't have anything to complain about because it has worked exactly as expected and what we need it for.

Overall: We needed a solution to assign different phone numbers to mail and email campaigns as well as product pages on our website. This has allowed us to easily do this. An added benefit has been the call record and language recognition feature that has allowed our sales leaders to review missed opportunity calls.

Vendor Response

by Convirza on January 30, 2019

Shane,

Thanks for making the time to review Convirza call tracking. We are thrilled that our solution is working so well for you.

If there is ever anything we can do to help you out, please let us know.

Thanks again!

Pros and Cons

Jan 21, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: - 99% working not much down time/glitches.

-can listen to calls.

- can export calls to Excel.

-good customer support.

Cons: -price higher compared to others.

-we get calls from old USA (I am in Canada) solicitors or robo calls. Would be good if Convirza could eliminate some issues.

Overall: Good experience I grandfathered from Call Source. Few billing issues at first and overcharging, but all my basic functions I need are still there.

Vendor Response

by Convirza on January 30, 2019

Jeff,

Thanks for being part of the Convirza family. We appreciate your review. We'll have a member of our team reach out to you about the robo calls. We may have an easy solution.

Thanks again!

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Convirza For Advertizers

Feb 05, 2019
4/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 6.0/10 Not
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Pros: -Good sound quality on recordings

-Robust reporting (when you can pull a report...)

-Fairly simple dashboard (when it loads...)

Cons: -SERIOUSLY slow connection from page to page

-Reports frequently freeze + do not export

-Not a very intuitive interface between primary dashboard + individual campaigns

Overall: While the product does do what it promises - and yes, the features are quite helpful when they work - the overall online interface makes it incredibly frustrating to operate. I honestly avoid using it to do much more than create a number + set up a campaign... until I absolutely have to.

My Review

Feb 01, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It does what I want it to do. I like the call recording.

Cons: Some of the phone number get a lot of junk calls. Adding new accounts is a little challenging.

Overall: Good.

Easy To Use / Great Support

Jun 27, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software platform interface is extremely easy to use.

What I love most about the software is the ability to determine junk phone calls and stop them from getting to my clients. That saves valuable time. Convirza software only forward real live person phone calls to my clients.

Cons: It's a great software. Right now, I don't have any negative or cons about the software. It's working fine.

Overall: Exceptional and prompt customer service. They respond promptly whenever you need help.

Great Customer Support

Sep 07, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The people. They were very helpful. The product works well if people know how to use it correctly. Simple and effective. Also, the support team is incredible at their job and is a lot of the reason that I'm here.

Cons: The dynamic number insertion can get very pricey very fast. The ability to get multiple numbers very cheaply, however, is one of the greatest selling points. It's not for someone that only needs one account with unlimited minutes but it is for multiple accounts that do not need very many minutes.

Overall: It's been great, through and through

Decent software that offers a good amount, but the process is time consuming

Jun 07, 2017
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money

Pros: This software offers a lot of functionality, which we need and utilize. There are a few pieces of functionality that they offer that we haven't been able to find in other software applications that are similar.

Cons: To make changes, the process is slow and takes time and is pretty manual. I wish there was more we could do on our end quickly.

City Pulications Delaware Valley

Jan 24, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: easy to use and navigate. Customer service was always helpful

Cons: reports and formatting of reports to show customers

Vendor Response

by Convirza on February 01, 2019

Hi Tom,

Thank you for taking the time to share your thoughts with us and the world. We pride ourselves on our customer service and will continue to work on improving the reports to better satisfy your needs.

Thanks again!

Convirza for Marketing Agencies

Feb 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of reporting and the user experience on the dashboard is great and so easy to use. Just a few clicks and you're there.

Cons: I have nothing to report. It's a great resource for us.

Vendor Response

by Convirza on February 05, 2019

Thanks, Kersten!

We really appreciate your review. Super glad to hear that our updates and the marketing dashboard are helpful. We really try to provide the best call analytic tools available.

Thanks again for being part of Convirza!

Convirza for Marketing Agencys

Jan 19, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The easy functionality and reporting. It has helped me with my clients tracking of leads that come through using the tracking software.

Cons: It was a little hard to navigate at first, but once you get it, it's great

Vendor Response

by Convirza on January 30, 2019

We really appreciate your review! And it made our day to hear that it helps you with your clients and marketing.

Thanks again for being our customer.

Digital Marketing Director

Jul 16, 2018
1/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: Basic call tracking. You need something, and anything less you're not doing enough. Convirza meets the minimum requirement.

Cons: Way over priced and takes entirely too long to do anything. Functionality is limited also.

Business Review

Jan 25, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Great features that help you track perfromance

Cons: Not always easy to find the information you are looking for on a client.

Overall: Good experience overall. Had some issues with customer service responding to messages left on reporting issues and questions on lines with clients.

Vendor Response

by Convirza on February 01, 2019

Hi Rebecca,

Thanks for taking the time to review Convirza. So glad to hear your experience with our product is going well. We pride ourselves on our customer service and will certainly look into your experience and see what we can do to improve for you next time.

Thank you again for your feedback.

Convirza for Advertisers

Jan 26, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The software is really easy to use and has a lot of features.

Cons: I don't like how the reports section is organized.

Vendor Response

by Convirza on February 01, 2019

Glad to hear our software is working for you and that you're able to leverage the features we worked hard to provide. We are constantly looking to improve our solution, thanks for the feedback around reporting.

Buyer Beware

Jul 06, 2016
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: They did help us get up and running with their software.

Cons: We never saw any benefit so we went back to CallRail.

Overall: We have used CallRail for years but thought Convirza's "Call Scoring" was worth a try. We never saw any benefit so we went back to CallRail.

Recommendations to other buyers: They are MUCH more expensive that CallRail and when we went back they charged us a "port out" fee and charged us for an extra month.

great tracking

Jan 29, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: the ease of tracking my advertising products

Cons: would like a more user friendly version, I was able to figure it out

Vendor Response

by Convirza on February 01, 2019

Hi Curt,

Welcome to the Convirza Family. Glad to hear you are being successful tracking your advertising.

Keep up the great work, if you need anything we are here!

Too Expensive for what it does

Mar 20, 2018
2/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

4 / 5
Customer Support

1 / 5
Value for Money

Pros: Getting Convirza up and running with our phone system was relatively complicated with our phone system but support team was very helpful.

Cons: As it turned out we got no real benefit from Convirsa's service. It was more of an expensive learn for us.