Convirza

Convirza


2.5 / 5
6 reviews

Who Uses This Software?

Business owners and enterprise agencies depend on Convirza to optimize marketing with advanced call tracking, analytics and post-call automation. Call volume is up 42%, be ready with Convirza.


Average Ratings

6 Reviews

  • 2.5 / 5
    Overall

  • 3 / 5
    Ease of Use

  • 3 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Business Hours

Vendor Details

  • Convirza
  • www.convirza.com/
  • Founded 2001
  • United States

About Convirza

Convirza is the first enterprise call tracking and call optimization platform. We combine traditional call tracking with the powerful analysis of phone calls. Convirza uses speech recognition technology and sophisticated algorithms to gauge lead quality, measure conversions and take action with fully-baked marketing automation. We help sophisticated marketers make better decisions, improve close rates and increase revenue.


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Convirza Features

  • Call Recording
  • Call Routing
  • Caller Identification
  • Campaign Management
  • Conversion Tracking
  • CRM
  • IVR / Voice Recognition
  • Keyword Tracking
  • Archiving
  • Call Sharing
  • Distributed Call Recording
  • Event Triggered Recording
  • File Transfer
  • Instant Retrieval
  • On-Demand Recording
  • Recording Bookmarking
  • Scheduled Recording
  • Screen Activity Recording
  • Video Call Recording

Convirza Reviews Recently Reviewed!


Convirza is a Good Product

Jan 13, 2018
3/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: We used Convirza for our telephony management for years. They were great to work with and provided us all the features we needed. We were able to route over 7,000 TFNs through them easily and track each TFNs response rate.

Cons: Convirza's UI was a little outdated, some of our updates took a long time to make since we had to do them one at a time to each TFN. We could send in requests to Convirza to make those updates for us but it would sometimes take a couple weeks to get them completed.

Digital Marketing Director

Jul 16, 2018
1/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: Basic call tracking. You need something, and anything less you're not doing enough. Convirza meets the minimum requirement.

Cons: Way over priced and takes entirely too long to do anything. Functionality is limited also.

Great Customer Support

Sep 07, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: The people. They were very helpful. The product works well if people know how to use it correctly. Simple and effective. Also, the support team is incredible at their job and is a lot of the reason that I'm here.

Cons: The dynamic number insertion can get very pricey very fast. The ability to get multiple numbers very cheaply, however, is one of the greatest selling points. It's not for someone that only needs one account with unlimited minutes but it is for multiple accounts that do not need very many minutes.

Overall: It's been great, through and through

Decent software that offers a good amount, but the process is time consuming

Jun 07, 2017
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money

Pros: This software offers a lot of functionality, which we need and utilize. There are a few pieces of functionality that they offer that we haven't been able to find in other software applications that are similar.

Cons: To make changes, the process is slow and takes time and is pretty manual. I wish there was more we could do on our end quickly.

Buyer Beware

Jul 06, 2016
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: They did help us get up and running with their software.

Cons: We never saw any benefit so we went back to CallRail.

Overall: We have used CallRail for years but thought Convirza's "Call Scoring" was worth a try. We never saw any benefit so we went back to CallRail.

Recommendations to other buyers: They are MUCH more expensive that CallRail and when we went back they charged us a "port out" fee and charged us for an extra month.

Too Expensive for what it does

Mar 20, 2018
2/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

4 / 5
Customer Support

1 / 5
Value for Money

Pros: Getting Convirza up and running with our phone system was relatively complicated with our phone system but support team was very helpful.

Cons: As it turned out we got no real benefit from Convirsa's service. It was more of an expensive learn for us.