# Convirza Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Convirza Software - reviews, pricing plans, popular comparisons to other Call Tracking products and more. Source: https://www.capterra.com/p/150822/Convirza --- # Convirza Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Convirza ## What is Convirza? Convirza makes it easy for businesses of all sizes to turn leads into customers, and maximize revenue from phone calls. We serve more than 50,000 businesses to deliver real-time data that allows you to market and sell with confidence. Here's how our customers use Convirza to drive revenue growth: \*Trainers — Use Convirza to find the best calls to train their team on, and see what skills each person needs to focus on. \*Marketers — 1,000's of marketers use Convirza to track leads, and find which leads are the most valuable for their business. \*Call Centers — Use Convirza to measure agent performance every time. They also monitor script adherence, sentiment, keywords and much more. \*Sales Teams — Sales teams use Convirza to call the best leads, at the right times, and say the right things. We integrate with marketing tools, CRM's and phone providers to provide you and your customers with the best experience. ## What is Convirza used for? [Call Tracking](https://www.capterra.com/call-tracking-software/)[Call Recording](https://www.capterra.com/call-recording-software/)[IVR](https://www.capterra.com/ivr-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 99 user reviews Reviews sentiment Positive 90% Neutral 5% Negative 5% Starting price $69 Flat Rate, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... - Call Recording / 2025 - Call Tracking / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Convirza?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.convirza.com/&name=Convirza) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Convirza 4.4 (99) VS. [4.5 (173)](https://www.capterra.com/p/141829/CallRail/reviews/) Starting Price $69 Flat Rate, Per Month Starting Price $55 Usage Based, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (99) Ease Of Use 4.4 (19) Value For Money 4.3 (87) Value For Money 4.3 (16) Customer Service 4.7 (92) Customer Service 4.3 (19) ## Convirza alternatives [4.2 (995)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.7 (876)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars Highest Rated [4.7 (1,786)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.2 (565)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) Starting price $27.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars ## FAQs about Convirza Overview ### What problems does Convirza solve? Convirza solves poor call attribution, weak visibility into customer service performance, and difficulty measuring offline and social ad results. Marketing teams, agencies, and call-driven businesses use it to assign tracking numbers by campaign, review recorded calls, monitor call center quality, and reduce manual troubleshooting with responsive support. Answer based on 37 reviews Overview ### Which roles and teams benefit most from Convirza? Convirza is most used by business owners, presidents, and executives who need visibility into call performance, lead quality, and team accountability. Sales and account teams use it to review conversations and improve conversions, while marketing and operations teams track campaign-driven calls, optimize staffing, and streamline customer interactions. Answer based on 99 reviews Overview ### What company size and industries is Convirza built for? Convirza is built for small businesses in marketing and advertising, with 86% of reviewers from small companies and 52% from that industry. It is designed for marketing agencies and direct-to-consumer companies with 20+ agents answering phones, with additional use in hospital and health care and construction at 6% each. Answer based on 99 reviews Features and Usability ### What are the key features of Convirza? Convirza includes core CRM and live chat, with differentiating call tracking tools such as call recording, call routing, call transcription, and call scoring. Reviewers most often discuss campaign management and reporting for tracking marketing ROI, plus voicemail and real-time monitoring for managing inbound calls and missed-call follow-up. Answer based on 37 reviews Pricing ### How much does it cost and what fees or limitations are included? Convirza starts at $69/month for the Professional plan, while Agency costs 179/month, and both offer a free trial. Plans also add usage fees for texts, local minutes, and tracking numbers. Reviewers describe pricing as reasonable and comparatively low, but some report sharp increases and dynamic number insertion getting expensive. Answer based on 11 reviews Integrations ### Which third-party tools and platforms does Convirza integrate with? Convirza integrates with 10 third-party tools and platforms, including Google Ads, Google AdSense, Google Analytics 360, Google Data Studio, HubSpot CRM, HubSpot Sales Hub, Marketo Engage, Slack, Wix, WordPress, Acquisio, Marketo Sales Connect, and Zapier. These integrations cover advertising, analytics, CRM, marketing automation, collaboration, and website publishing. Answer based on 6 reviews Getting Started and Support ### What training and onboarding options does Convirza offer? Convirza provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars offer scheduled group learning, documentation gives written reference material, and videos provide visual step-by-step guidance. Answer based on 3 reviews Getting Started and Support ### What customer support options does Convirza offer, and how do users rate the experience? Convirza offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live rep, and chat. Users generally describe support as fast, responsive, knowledgeable, and helpful during setup, changes, and urgent issues. Some mention needing support for clunky workflows, occasional slow bug fixes, and a few missed follow-ups. Answer based on 37 reviews Reporting ### How well does Convirza handle reporting? Convirza offers useful call tracking reports, but reporting feels mixed for many teams. Marketing agencies, office staff, and small business users like the available report data and scheduled delivery, while others find reports hard to customize, slow to load, awkward to navigate, and sometimes dependent on support for setup. Answer based on 30 reviews ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Call Recording 4.7 (24) 54.17% of 24 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Call Tracking Metrics 4.5 (24) 45.83% of 24 reviewers that rated this feature as important or highly important Measure campaign influence through collection of keyword tracking and revenue sources Call Routing 4.7 (22) 45.45% of 22 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria Conversion Tracking 4.2 (18) 44.44% of 18 reviewers that rated this feature as important or highly important Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads Caller ID 4.7 (16) 56.25% of 16 reviewers that rated this feature as important or highly important Identify the number and contact information of a caller before answering the phone Call Transcription 4.5 (10) 60.00% of 10 reviewers that rated this feature as important or highly important Voice conversion to text Convirza 65 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Distribute/route/connect calls Track and report on call outcomes Collects essential call data such as call origin, call destination, call length, and other transaction details Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Track and report on all incoming and outgoing calls Sends voice calls to a specific queue based on predetermined criteria Provide agents with a typical response for common call subject matter Highlight specific time marks for annotation and review purposes Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Measure campaign influence through collection of keyword tracking and revenue sources Voice conversion to text Transfers live calls to other agents Identify the number and contact information of a caller before answering the phone Track and interpret campaign performance metrics Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Computer-telephony integration is the use of computers to manage telephone calls Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Add customized logos and colors to align with company branding Alter the layout and content of reports Assembly of graphs and charts for visualizing and tracking statistics/metrics Creation and customization of dashboards Automatically retrieve and pull information from documents, websites, images, data sets, and other sources Import and export data to and from software applications Predefined actions automatically performed on the occurance of specific events Move files across different systems or networks Track interaction history by documenting conversations for contacts Edit and personalize data view as needed Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Quantifiable metrics to track objectives, gauge milestones, and evaluate the success of a particular activity Track and monitor a specific set of keywords Automatically identify and save contact information of potential customers Manage the process of attracting and converting business prospects into leads Store information about leads or contacts and track, manage and nurture them throughout the sales process Score a lead on their quality or likelihood to buy based on certain behaviors Ability to chat online in real time Observe and track the demand, usage, progress or quality of a system, product, or user Record the audio of phone conversations for quality assurance purposes Organize and manage the accomplishments and development of employees or performance of applications or systems A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Predict future data based on historical data sets Analyze and gain insights into data in real-time Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Record live video calls to play later Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Monitor conversion rates and analyze effectiveness and profitability of marketing efforts Visual representation of performance data, enabling users to monitor progress, identify trends, and make data-driven decisions Search and filter data across systems to locate required information by entering keywords or certain criteria Access, combine, transform, and store data without the help of an IT department Send messages via SMS Attach digital tags to documents and assets for identification, search, or monitoring purposes Set up connections to third-party platforms to improve business processes Review data from past periods to reveal recurring tendencies and predict future performance Interact with data visualization elements, such as charts and graphs, to drill down into data Computer-based system that allows users to send and receive voice messages Get Advice We can help you find the software with the features you need. Features 4.2 (99) 4.2 Based on 99 reviews ## Pricing Value for money 4.3 (87) Free Trial [View pricing plan details](https://www.capterra.com/p/150822/Convirza/pricing/) Starter $0.00 It includes: - $.014 Text Messages - $.08 Local Minutes - 25+ Value-Packed Features Included - $4.00 Tracking Numbers Professional $69.00 Flat Rate,Per Month It includes: - $.012 Text Messages - $.05 Local Minutes - $2.00 Tracking Numbers - 25+ Value-Packed Features Included - API Access - Professional Support Team - User-Level Permissions - White-Glove Onboarding Agency $179.00 Flat Rate,Per Month It includes: - $.010 Text Messages - $.04 Local Minutes - $1.00 Tracking Numbers - 25+ Value-Packed Features Included - Agency Account Structures - All Professional Features - API Access - Dedicated Account Manager - Full White Labeling - Professional Support Team - User-Level Permissions - White-Glove Onboarding Value for money 4.3 (87) 4.3 Based on 87 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Wix](https://www.capterra.com/p/169007/Wix/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Google Ads](https://www.capterra.com/p/213339/Google-Ads/)[ Marketo Engage](https://www.capterra.com/p/75130/Marketo-Lead-Management/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (92) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (92) 4.7 Based on 92 reviews ## User reviews Overall rating 4.4 Based on 99 reviews Filter by rating 5(57) 4(32) 3(5) 2(2) 1(3) Mentioned topic Sorted by most recent TY Teresa Y. Operations Manager Marketing and Advertising ### "Convirza A User Friendly, Multi-featured Call Tracking Tool " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 21, 2023 We came back to Convirza after being with a couple of other Call Tracking companies. We were unhappywith the lack of adequate SPAM filtering at our previous call tracking company. We opted to return to Convirza for the features, support and pricing. Pros Customer support is top level! They have a great SPAM filtering tool, variety of reports and customizatin features and their pricing was very affordabe for our needs. Cons You will have to get used to their drill down "breadcrumb" menu system and their terminology. Reasons for choosing Convirza We opted for Convirza due to their pricing, features and support. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BT Ben T. President Marketing and Advertising ### "Convirza is my choice for call tracking for all of my clients." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 10, 2023 Overall, I keep choosing to work with Convirza over anybody else, and that speaks volumes. Pros I’ve been with Convirza for quite a few years now and they keep getting better over time. The customer service is good and their agents are responsive and knowledgeable. I have quite a lot of tracking numbers with them and I can’t imagine switching to anybody else. I’ve looked at several other companies and nobody can compete. Cons I don’t love reporting fees when a client decides to take their number somewhere else, but that happens so seldom, that it’s not a big deal. Alternatives considered [CallSource](https://www.capterra.com/p/181835/CallTrack/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JH Jay H. Marketing & Ecommerce Director Consumer Goods ### "Call Tracking To Measure ROI" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 6, 2023 Pros I setup unique phone numbers for different media allowing, Ace Indoor Golf to more accurately measure offline advertising and know its impact. Convirza is affordable, easy to use, and their customer service is 2nd to none. Cons Nothing. I love everything about Convirza. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JW Jo W. Digital Marketing E-Learning ### "Convirza Checks All Boxes At Low Cost" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 4, 2023 Pros It has all the features other platforms have, and it’s been more affordable Cons Takes time to get used to platform at the beginning Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MB Miguel B. Developer Commercial Real Estate ### "Convirza review" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 5.0 5.0 Likelihood to Recommend 4/10 July 3, 2023 Sometimes is a nightmare, but thanks God, the support is good. The bug fixing takes to long time. Pros the technical support is good and helpful Cons It has a lot of bugs. Unplanned changes on the API and failures on production environment Switched from [CallSource](https://www.capterra.com/p/181835/CallTrack/) Because the product was deprecated Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CB Cheryl B. Office Manager Publishing ### "Overall good reporting needs help" 4.0 Overall Rating 4.0 4.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 July 3, 2023 Excellent service, good overall Pros I like many of the features you can set on call tracking numbers that I was not able to use on other platforms Cons The reporting is terrible. Great features but horrible reporting. This area needs a lot of work! Overall I like your service but please fix the reporting to make it more user friendly Reasons for choosing Convirza Used it in the past under Call Source Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BC Bruce C. Vice President, IT Consumer Services ### "Best Customer Service EVER" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 3, 2023 Pros The individuals with whom I interact at Convirza always treat my requests like mine is the most important thing they will do today. That makes me feel valuable. Cons I am not a fan of user interface changes just to make things look "fresh". If it isn't broke, don't fix it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MB Marcy B. Territory manager Printing ### "The best!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 3, 2023 Excellent and fast Pros Fast customer service every single time. Cons Excellence at every turn. There are no cons. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DP Daniel P. President Marketing and Advertising ### "Advisor Recruiting" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 July 3, 2023 Pros Recorded messages to track client results Cons Finding the calls to track client results Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PG Peter G. IT Manager Consumer Services ### "Just a simple review..." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 28, 2023 Overall very good experience. The product is stable and requires minimal hands-on configuration following initial setup. Pros Support team is excellent- quick to respond Cons Not as intuitively presented as others we had used previously. Switched from [CTM](https://www.capterra.com/p/152004/Call-tracking-software/) Third party recommendation Alternatives considered [CTM](https://www.capterra.com/p/152004/Call-tracking-software/) Reasons for choosing Convirza recommended by third party marketing company.. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/150822/Convirza/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.