--- title: "Convirza Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Convirza Software - reviews, pricing plans, popular comparisons to other Call Tracking products and more." source_url: "https://www.capterra.com/p/150822/Convirza/" page_type: "product" language: "en" publication_date: "2026-11-03" --- # Convirza Software Review 2026: Features, Integrations, Pros & Cons Last updated on November 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Convirza ## What is Convirza? Convirza makes it easy for businesses of all sizes to turn leads into customers, and maximize revenue from phone calls. We serve more than 50,000 businesses to deliver real-time data that allows you to market and sell with confidence. Here's how our customers use Convirza to drive revenue growth: \*Trainers — Use Convirza to find the best calls to train their team on, and see what skills each person needs to focus on. \*Marketers — 1,000's of marketers use Convirza to track leads, and find which leads are the most valuable for their business. \*Call Centers — Use Convirza to measure agent performance every time. They also monitor script adherence, sentiment, keywords and much more. \*Sales Teams — Sales teams use Convirza to call the best leads, at the right times, and say the right things. We integrate with marketing tools, CRM's and phone providers to provide you and your customers with the best experience. ## What is Convirza used for? [Call Tracking](https://www.capterra.com/call-tracking-software/)[Call Recording](https://www.capterra.com/call-recording-software/)[Business Intelligence](https://www.capterra.com/business-intelligence-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 99 user reviews Reviews sentiment Positive 90% Neutral 5% Negative 5% Starting price $69 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - Call Recording / 2025 - Call Tracking / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Convirza?[Manage this product listing](https://www.g2.com/products/convirza/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Convirza 4.4 (99) VS. [4.2 (467)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting Price $69 Flat Rate, Per Month Starting Price $40 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (99) Ease Of Use 4.4 (20) Value For Money 4.3 (87) Value For Money 3.9 (17) Customer Service 4.7 (92) Customer Service 4.0 (20) ## Convirza alternatives Highest Rated [4.7 (159)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.2 (1,009)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.1 (225)](https://www.capterra.com/p/157853/JustCall/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 80% of reviewers rated it above 4 stars [4.2 (572)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) Starting price $27.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars ## FAQs about Convirza Overview ### What problems does Convirza solve? Convirza solves the difficulty of tying inbound phone leads to specific marketing campaigns, locations, and services. It gives marketers, agencies, multi-location businesses, and customer service managers trackable numbers, call recordings, voicemail follow-up, and call-quality reporting to identify missed opportunities, evaluate ad results, and train phone teams to improve conversions. Answer based on 23 reviews Overview ### Which roles and teams benefit most from Convirza? Convirza is most used by business owners, presidents, and CEOs who need visibility into inbound call performance and lead sources. Sales and account managers use it to review conversations and improve follow-up, while marketing teams track campaign-driven calls. Operations and IT leaders manage call-routing processes, reporting, and system oversight. Answer based on 99 reviews Overview ### What company size and industries is Convirza built for? Convirza is designed for marketing agencies and direct-to-consumer companies with 20+ phone agents, led by small businesses at 86% and Marketing and Advertising at 52%. It also serves midsize businesses (10%) and enterprises (3%), with reviewer representation in Construction and Hospital & Health Care at 6% each. Answer based on 99 reviews Features and Usability ### What are the key features of Convirza? Convirza includes core CRM and live chat capabilities, with call tracking as its most discussed function. It supports tracking numbers, campaign management, call recording and playback, call routing, and reporting. Teams can monitor call volume, sources, conversions, and response metrics to evaluate marketing campaigns and review customer interactions. Answer based on 37 reviews Pricing ### How much does it cost and what fees or limitations are included? Convirza starts at $69/month flat rate for Professional, while Agency costs 179/month, and both include a free trial. Usage charges apply for text messages, local minutes, and tracking numbers, with lower per-unit rates on Agency. Reviewers call pricing reasonable or comparatively low, but report dynamic number insertion can become expensive and cite price increases. Answer based on 11 reviews Integrations ### Which third-party tools and platforms does Convirza integrate with? Convirza integrates with 10 third-party tools for marketing, CRM, reporting, and website workflows. Key integrations include Google Ads, Google AdSense, Google Analytics 360, Google Data Studio, HubSpot CRM, HubSpot Sales Hub, Marketo Engage, Marketo Sales Connect, Slack, Wix, WordPress, Acquisio, and Zapier. Answer based on 6 reviews Getting Started and Support ### What training and onboarding options does Convirza offer? Convirza provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover broader group learning, documentation serves as written reference, and videos offer visual walkthroughs for self-paced review. Answer based on 3 reviews Getting Started and Support ### What customer support options does Convirza offer, and how do users rate the experience? Convirza offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live representatives, and chat. Users frequently describe support as responsive, knowledgeable, and helpful with setup, changes, training, and urgent issues. Some users report delayed bug fixes, unanswered rescheduling requests, and needing support because reporting and route-management tasks can be difficult. Answer based on 37 reviews Reporting ### How well does Convirza handle call tracking reports? Convirza provides detailed call tracking reports that help marketing teams monitor campaigns, categorize numbers, and share results with staff or clients. Users value available reporting options and downloadable data, but report navigation, saved date ranges, customization, loading speed, and export reliability can require extra effort or support assistance. Answer based on 30 reviews ## Features AI summary Based on 899 Call Tracking reviews Capterra data shows that buyers of call tracking software rank the following features as their top priorities: - **Call Routing** (**54%** of reviewers rated this feature as critical) - **Call Center Management** (**51%**) - **Call Tracking Metrics** (**46%**) Convirza supports **Call Routing** and **Call Tracking Metrics**, giving teams the tools to direct inbound calls efficiently and measure call performance with clear data. However, it does not include **Call Center Management**. Instead, it offers other highly rated features such as **Call Recording** (**48%**), **Voice Mail** (**48%**), and **Call Monitoring** (**47%**), helping businesses review conversations, capture missed caller details, and oversee call quality. These features provide teams with better visibility into customer interactions and day-to-day call handling. Call Routing 4.7 (22) 45.45% of 22 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria Call Tracking Metrics 4.5 (24) 45.83% of 24 reviewers that rated this feature as important or highly important Measure campaign influence through collection of keyword tracking and revenue sources Call Recording 4.7 (24) 54.17% of 24 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Call Monitoring 3.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance Conversion Tracking 4.2 (18) 44.44% of 18 reviewers that rated this feature as important or highly important Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads Caller ID 4.7 (16) 56.25% of 16 reviewers that rated this feature as important or highly important Identify the number and contact information of a caller before answering the phone Convirza 65 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Automatic Call Distribution: Distribute/route/connect calls - Call Disposition: Track and report on call outcomes - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Scripting: Provide agents with a typical response for common call subject matter - Call Tagging: Highlight specific time marks for annotation and review purposes - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Tracking Metrics: Measure campaign influence through collection of keyword tracking and revenue sources - Call Transcription: Voice conversion to text - Call Transfer: Transfers live calls to other agents - Caller ID: Identify the number and contact information of a caller before answering the phone - Campaign Analytics: Track and interpret campaign performance metrics - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Conversion Tracking: Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Reports: Alter the layout and content of reports - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Dashboard Creation: Creation and customization of dashboards - Data Extraction: Automatically retrieve and pull information from documents, websites, images, data sets, and other sources - Data Import/Export: Import and export data to and from software applications - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - File Transfer: Move files across different systems or networks - Interaction Tracking: Track interaction history by documenting conversations for contacts - Interactive Reports: Edit and personalize data view as needed - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Key Performance Indicators: Quantifiable metrics to track objectives, gauge milestones, and evaluate the success of a particular activity - Keyword Tracking: Track and monitor a specific set of keywords - Lead Capture: Automatically identify and save contact information of potential customers - Lead Generation: Manage the process of attracting and converting business prospects into leads - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Live Chat: Ability to chat online in real time - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - On-Demand Recording: Record the audio of phone conversations for quality assurance purposes - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Predictive Analytics: Predict future data based on historical data sets - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Recording: Record live video calls to play later - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - ROI Tracking: Monitor conversion rates and analyze effectiveness and profitability of marketing efforts - Scorecards: Visual representation of performance data, enabling users to monitor progress, identify trends, and make data-driven decisions - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Self Service Data Preparation: Access, combine, transform, and store data without the help of an IT department - SMS Messaging: Send messages via SMS - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Voice Mail: Computer-based system that allows users to send and receive voice messages --- Get Advice We can help you find the software with the features you need. Features 4.2 (99) 4.2 Based on 99 reviews ## Pricing Value for money 4.3 (87) Free Trial [View pricing plan details](https://www.capterra.com/p/150822/Convirza/pricing/) Starter $0.00 It includes: - $.014 Text Messages - $.08 Local Minutes - 25+ Value-Packed Features Included - $4.00 Tracking Numbers Professional $69.00 Flat Rate,Per Month It includes: - $.012 Text Messages - $.05 Local Minutes - $2.00 Tracking Numbers - 25+ Value-Packed Features Included - API Access - Professional Support Team - User-Level Permissions - White-Glove Onboarding Agency $179.00 Flat Rate,Per Month It includes: - $.010 Text Messages - $.04 Local Minutes - $1.00 Tracking Numbers - 25+ Value-Packed Features Included - Agency Account Structures - All Professional Features - API Access - Dedicated Account Manager - Full White Labeling - Professional Support Team - User-Level Permissions - White-Glove Onboarding Custom Contact Vendor for Pricing It includes: - 25+ Value-Packed Features Included - Bundled Packages - Enterprise Customizations - High Call Volume Pricing Value for money 4.3 (87) 4.3 Based on 87 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Wix](https://www.capterra.com/p/169007/Wix/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Google Ads](https://www.capterra.com/p/213339/Google-Ads/)[ Marketo Engage](https://www.capterra.com/p/75130/Marketo-Lead-Management/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (92) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (92) 4.7 Based on 92 reviews ## User reviews Overall rating 4.4 Based on 99 reviews Filter by rating Counts reflect reviews available in this feed. 5(57) 4(32) 3(5) 2(2) 1(3) Mentioned topic Recent reviews first, then most helpful RE Reviewer Sales Manager Used the software for: 3-5 years ### "Convirza Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 January 23, 2019 Overall, we're very pleased with the information and services of Convirza. Pros The Convirza software has become essential to our business because it proves - without any doubt - the value our advertising services are bringing to our clients. Cons The software reports are good, but not great. They are slow to load, and are not as complete as we feel they could be. We've spoken with their staff about this, but they've been slow to integrate our requested update. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Benjamin T. President Used the software for: 3-5 years ### "Convirza is my choice for call tracking for all of my clients." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 11, 2023 Overall, I keep choosing to work with Convirza over anybody else, and that speaks volumes. Pros I’ve been with Convirza for quite a few years now and they keep getting better over time. The customer service is good and their agents are responsive and knowledgeable. I have quite a lot of tracking numbers with them and I can’t imagine switching to anybody else. I’ve looked at several other companies and nobody can compete. Cons I don’t love reporting fees when a client decides to take their number somewhere else, but that happens so seldom, that it’s not a big deal. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DP Daniel P. President Used the software for: 1-3 years ### "Advisor Recruiting" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 July 4, 2023 Pros Recorded messages to track client results Cons Finding the calls to track client results Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PG Peter G. IT Manager Used the software for: 3-5 years ### "Just a simple review..." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 29, 2023 Overall very good experience. The product is stable and requires minimal hands-on configuration following initial setup. Pros Support team is excellent- quick to respond Cons Not as intuitively presented as others we had used previously. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Vincent H. Internet Director Used the software for: 1-3 years ### "The Convirza Call Tracking & Recording Platform Is Easy To Use!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 20, 2019 Very happy with the price, support, easy to use the software and the quality of the calls. Pros The price of the Convirza call tracking numbers compared to other companies with a similar product is much lower. The Convirza support is very easy to talk to a real person, other companies you only can email or leave a message. I have been setting up and using call tracking for over 15 years and this company had an easy to use interface. It is very easy to pick from a whole list of numbers to get the one number I want other companies will only assign you a number and you have no control over the number they give you. Cons It is hard to pronounce and say the company name Convirza, it is also hard to remember how to spell the name. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Director of Client Services Used the software for: 3-5 years ### "Convirza's services is second to none!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 28, 2023 Pros Convirza platform is easy to use. Their customer service and tech support is second to none. We always get an immediate response and are able to get a live person on the phone when needed Cons Reports feature could be fined tuned to have customizable reports that can be saved by user group. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SP Susan P. Client Services Manager Used the software for: 3-5 years ### "Very Useful For Our Business" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 December 24, 2020 Convirza allows us to see which advertising is working for our clients and which is not. This is extremely beneficial when working with clients on where to spend their advertising dollars. Pros Being able to show our clients exactly how many calls they receive from their advertising has been a great tool for our company. There are many features that Convirza provides that make my job easier as well. Overall, we are very happy with this software. Cons The reports take a very long time to load. Occasionally, the information provided about a call is inaccurate. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Co-owner Used the software for: 3-5 years ### "Best call tracking in the industry " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 15, 2020 The staff are always helpful and supportive. Im a longtime customer of Convirsa and find they are the most affordable and have a platform that is top notch, user friendly. I’ll never use any other service, only Convirza Pros This software is easy to use, affordable Cons No cons. I’m very happy with everything Convirza offers. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Mike M. Owner Used the software for: 1-3 years ### "Easy to use telephone portal" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 28, 2019 Before Convirza, we had several different tracking lines across many different software platforms which required us to use different software and made it difficult to keep track of everything that we were doing. After switching to Convirza, we have a central location to customize our campaigns and review key metrics at a reasonable pricing structure. Pros Convirza allows me to create multiple marketing campaigns, utilize local phone numbers, track my success rates and records the calls to allow my business to perform at its absolute best. Cons I can't say anything bad about the software. It has been performing well. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer CFO Used the software for: 3-5 years ### "Good way to track and monitor phone responses" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 21, 2019 The company has been great to work with. When we first started with them, we had to bring over hundreds of numbers from Call Source for our clients, and they were great in facilitating that transfer. There was an instance, too, where our account rep went way above and beyond and actually recorded audio for us to be used in place of the computer voiced whisper message. Love the people there. Pros Easy to learn. Data provided is useful, especially the ability to listen to calls. Cons No matter which browser I use when setting up campaigns and assigning numbers, the process is slow. I have the best luck in Chrome. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/150822/Convirza/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.