# Page 2 | Convirza Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Convirza the right Call Tracking solution for you? Explore 99 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/150822/Convirza/reviews --- Convirza 4.4 (99) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Convirza ## Showing most helpful reviews Showing 26-50 of 99 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AC Anais C. Operations Coordinator Marketing and Advertising Used the software for: 1-2 years ### "Easy to use and provides excellent information!" September 29, 2022 5.0 It has been great so far. Customer support has resolved our problems swiftly and even going the extra mile to help me with additional tools and training. The \[SENSITIVE CONTENT\] and our account representative, \[SENSITIVE CONTENT\] has been invaluable and always available for any urgent issues. Pros The software is very easy to use and provides several options. The customer support at Convirza is very professional and swift and will go the extra mile to resolve any issues you may have with a number or recording. They also take the time to follow up, which is something most companies don't do now. This software has been key factor to our advertising business as we can track calls and provide vital information to our clients. Cons This may be there already and I don't know about it, but if the metrics could be personalized with very specific words, that would provide better readings. Review Source JL Jackie L. Consumer Care Manager Consumer Services Used the software for: 2+ years ### "Find information quickly" June 27, 2023 5.0 Pros I like the amount of information about the calls placed to our partners that we can find quickly. Cons I wish we could have quicker access to archived information. Review Source MB Miguel B. Developer Commercial Real Estate Used the software for: 2+ years ### "Convirza review" July 3, 2023 2.0 Sometimes is a nightmare, but thanks God, the support is good. The bug fixing takes to long time. Pros the technical support is good and helpful Cons It has a lot of bugs. Unplanned changes on the API and failures on production environment Switched from [CallSource](https://www.capterra.com/p/181835/CallTrack/) Because the product was deprecated Review Source VR Verified Reviewer Digital Marketing Manager Marketing and Advertising Used the software for: 2+ years ### "Great Customer Service" December 2, 2021 5.0 Pros Integration is easy, the customer support team are very helpful in set up and when making changes. Cons The interface could use some updating. With volume, sometimes the system works slowly, and it can be frustrating. The customer support team is always there to help if things are troublesome. Review Source BC Bruce C. Vice President, IT Consumer Services Used the software for: 2+ years ### "Best Customer Service EVER" July 3, 2023 5.0 Pros The individuals with whom I interact at Convirza always treat my requests like mine is the most important thing they will do today. That makes me feel valuable. Cons I am not a fan of user interface changes just to make things look "fresh". If it isn't broke, don't fix it. Review Source SA Shane A. Marketing Manager Banking Used the software for: 2+ years ### "Convirza delivers big results for little money" December 10, 2020 5.0 As I stated previously we love that not only can we manage numbers on campaigns without having our IT team set up numbers internally, but the ability to review and coach is top notch. The AI makes it easier by listening and flagging calls as missed opportunities, etc. This makes it easy to get right in and listen to the high-priority calls. Pros I love the fact that not only can I assign numbers to campaigns and track the response rate outside of pageviews, opens, clicks, etc, i can now see calls and better yet, listen to calls. The sales managers can listen and coach and follow-up with the employees and customers alike. Cons If I had to say anything it would be reusing numbers if needs be. Just mainly maintenance of ending campaign numbers and cleaning up the backlog of old campaigns. But that is an us thing, not a Convirza thing. Reason for choosing Convirza It has been going on 3+ years and I can't remember the exact companies we looked at, but the cost and the features made this choice a no brainer! Review Source TW Tim W. Vice President of Sales Marketing and Advertising Used the software for: 2+ years ### "Tim Wyman Survey" June 27, 2023 4.0 Pros It allows my customers and I track their call volume. If the call volume is not where it should be it allows us to make changes to there program. Cons The number of "unique" callers is not accurate. Review Source JR Jim R. Principal Marketing and Advertising Used the software for: 2+ years ### "Overall good product, just jacked my pricing 5x" June 27, 2023 4.0 Disappointing in that there was no notice of an egregious price increase and no response to two follow-up requests to give them a chance to justify the new pricing. Pros We use Convirza for call tracking numbers for several clients. It's pretty seamless, reporting is ok, listening to calls is easy. Cons Apparently our company was grandfathered in under an old plan. A couple months ago the pricing increased 5x with no notification of any kind. I contacted them to question this and was told our plan was discontinued. The person who took the call then asked to schedule a call to walk me through some new features. I agreed, but then had to cancel the call. Two requests from me to reschedule went unanswered. We have discontinued using the tracking numbers and will be cancelling the service this week. Reason for choosing Convirza They purchased Callsource, our original vendor. Review Source JG Joe G. Owner Marketing and Advertising Used the software for: 1-2 years ### "Great customer service" June 27, 2023 4.0 I would recommend Convirza just on the basis of Jon and how good he is at his job. Makes me feel like my concerns matter and he will do what he needs to do to satisfy my business needs. The developers should do more to make the tools and reporting more intuitive. Pros Convirza is very attentive to my needs and my rep Jon is very proactive in making sure my experience is top notch! Cons The reporting is not intuitive at all. This means I have to continually reach out to the support team for help.Should be able to save a date range so i don't have to re-establish this every time I run a report. Also, they need to enable texting as part of the call tracking experience. Review Source CB Cheryl B. Office Manager Publishing Used the software for: 6-12 months ### "Overall good reporting needs help" July 3, 2023 4.0 Excellent service, good overall Pros I like many of the features you can set on call tracking numbers that I was not able to use on other platforms Cons The reporting is terrible. Great features but horrible reporting. This area needs a lot of work! Overall I like your service but please fix the reporting to make it more user friendly Reason for choosing Convirza Used it in the past under Call Source Review Source WV Wes V. Sales Manager Marketing and Advertising Used the software for: 2+ years ### "Likes and dislikes about Convirza" June 27, 2023 5.0 Pros Convirza is very consistent and always seems to be working properly. Cons The reporting does not fit on my 24" computer screen I have to scroll from left to right , back and forth way too much. Review Source JG Joe G. Director of Operations Marketing and Advertising Used the software for: 2+ years ### "Solid, all around call tracking provider with great support" September 29, 2022 4.0 Pros Conviza's support staff is the best thing they have going for them. Cons The interface and options for managing routes is a little clunky. I still wish it was possible to move routes between groups without contacting support, but hopefully they'll fix that in time. Review Source Response from Convirza October 6, 2022 Hi Joe, Thank you for your kind words! We definitely have the best support team in SaaS! And thank you for the feedback! We are currently redesigning the provisioning portion of the platform to streamline the functionality and improve the interface. We will be sure to let you know as soon as it becomes available. Best, James Walker COO Convirza JH Joscelyne H. Owner Marketing and Advertising Used the software for: 1-2 years ### "Convirza - A Great Option for Call Tracking" November 20, 2020 5.0 My overall experience has been very positive. I recommend this product to anyone that works in marketing, advertising, or market research. Actually, this could be great for managers, too, who need to make sure their staff is answering the company phones correctly, too. Pros This software is very easy to use, affordable, and extremely helpful. Not only can you create several tracking numbers, you can also label them into categories based on what they are being used for. For instance, I use this program to create tracking numbers for my social media ads. It has a label category I can choose that specifically says "facebook: paid ads." This makes reading a report very easy. I also like the playback feature that allows me to identify calls/callers and play back the recorded conversation. This makes it easy to "secret shop" my clients to make sure that they are answering the phones properly and mentioning all the right promotions. At $30/month for I believe up to 10 phone numbers, you really can't beat this program. Especially since you can pull reports, etc. Their customer service is great, too. Very responsive and helpful team. Cons There really isn't much I can say that I dislike about Convirza. Review Source MH Maria H. Account Manager Marketing and Advertising Used the software for: 1-2 years ### "Convirza is a great marketing tool" December 2, 2021 5.0 Convirza customer service is great and has always been receptive to feedback from our company. Pros Once getting through initial software training, Convirza is easy to use and important for any marketing tracking that can't be done digitally. Cons Learning the software can be a little difficult and getting auto reporting just right can be difficult. Review Source BV Brandon V. Senior Marketing Manager Management Consulting Used the software for: 2+ years ### "Convirza " December 8, 2021 5.0 Pros The Software allows us to track call metrics and provide the information to our clients Cons The Site can be a little slow and it takes time to load. Review Source TP Tim P. Associate Director Marketing and Advertising Used the software for: 2+ years ### "\[SENSITIVE CONTENT\] is Awesome" December 8, 2021 5.0 Great customer service Pros Helping show my clients its value. Helps them see who's calling Cons Nothing. there is nothing that i would change Review Source RD Robin D. Ad Manager Real Estate Used the software for: 2+ years ### "Review" September 30, 2022 4.0 Great customer service team! Pros The product is very user friendly and easy to use. Cons My only current wish is that we had a dedicated person we can reach out to when we run into a problem and not a generic support email. Review Source Response from Convirza October 6, 2022 Hi Robin, Thank you so much for your feedback! We appreciate the opportunity to work with you. I will send you an email shortly to ensure you have direct access to our team. Thanks again! James Walker COO Convirza KR Kacie R. Chief Marketing Officer Marketing and Advertising Used the software for: 1-2 years ### "Whistler Media Review" September 29, 2022 4.0 My rep \[SENSITIVE CONTENT\] has been awesome. He goes above and beyond to make sure my clients are being taken care of as well as keeping me up to date on all the new features Convirza has to offer. There was in the beginning issues with report delivery deadlines and cross misinformation on our client reports but has since been resolved. Pros The ability to track conversion all the way to end of sale on the phone. Also CSR training for clients. Cons not having Spanish speaking phone tracking options. Reason for choosing Convirza I didnt this software was in place before i came to this company. Review Source VR Verified Reviewer Media Director, Paid Digital Used the software for: 1-2 years ### "Digital Marketing Director" July 16, 2018 1.0 Pros Basic call tracking. You need something, and anything less you're not doing enough. Convirza meets the minimum requirement. Cons Way over priced and takes entirely too long to do anything. Functionality is limited also. Review Source Jessica E.M. A. Marketing Account Manager Management Consulting Used the software for: 1-2 years ### "Convirza For Advertizers" February 6, 2019 4.0 While the product does do what it promises - and yes, the features are quite helpful when they work - the overall online interface makes it incredibly frustrating to operate. I honestly avoid using it to do much more than create a number + set up a campaign... until I absolutely have to. Pros \-Good sound quality on recordings -Robust reporting (when you can pull a report...) -Fairly simple dashboard (when it loads...) Cons \-SERIOUSLY slow connection from page to page -Reports frequently freeze + do not export -Not a very intuitive interface between primary dashboard + individual campaigns Review Source MR Marina R. President Marketing and Advertising Used the software for: 2+ years ### "Good service, decent product" December 10, 2020 4.0 overall has been good, but could be better in terms of reporting and features Pros it has been reliable and works well enough. customer service has been responsive Cons some of the reporting features don't work well and I wish they had other types of reports. Also would like to see texting feature that is not too hard to use Reason for choosing Convirza used to it and reporting was more intuitive than Telmetrics Review Source TH Tammy H. Owner Marketing and Advertising Used the software for: 2+ years ### "Call Tracking and Recording" October 7, 2022 5.0 Good Pros I like to see who called, how long was the call, did it convert and who answered the call Cons The new dashboard. I like the old dashboard Reason for choosing Convirza Did not like the other products as much Review Source MB Matt B. Owner Marketing and Advertising Used the software for: 2+ years ### "Direct mail tracking" January 25, 2019 4.0 I have been with Convirza for almost 4 years. It is a critical asset to my business. Overall I have been very pleased Pros I like the ease of use for this product and the ease of use for the dashboard. Cons The newer platform is very challenging to demonstrate on a mobile device! Also when we switched platforms, I noticed we saw a substantial spike in automated calls hangups etc, Review Source Response from Convirza February 1, 2019 Matt, Thanks for taking the time to write a review and being part of our Convirza family for 4 years! We have made strides in the last year to improve the overall ease of use of the product and will continue look at ways to improve it on mobile. Thanks again! MH Mike H. Owner Marketing and Advertising Used the software for: 2+ years ### "Feedback from RSVP SEVA" September 28, 2022 4.0 Great, fast support & followup from \[SENSITIVE CONTENT\] and others. Pros Provides good data for my customers Cons A bit cumbersome to maneuver around. Would like to have a report that compares data this year vs last year on a graph Review Source Response from Convirza October 13, 2022 Hi Mike, Thank you for your feedback! In early January, we will be releasing a new report allowing you to compare and contrast date ranges. We will make sure to add it to your account! Best, James Walker Convirza SB Scott B. CEO Marketing and Advertising Used the software for: 2+ years ### "Great call tracking solution " December 3, 2020 5.0 Pros Ease of use and implementation, comparatively low price Cons I prefer the older online reports, but they are still available Switched from [Mongoose](https://www.capterra.com/p/206757/Cadence/) Pricing and customer service Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.