# Page 3 | Convirza Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Convirza the right Call Tracking solution for you? Explore 99 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/150822/Convirza/reviews --- Convirza 4.4 (99) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Convirza ## Showing most helpful reviews Showing 51-75 of 99 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use GK GAYLE K. BOOKKEEPER Construction Used the software for: 2+ years ### "Convirza saved the day!" November 23, 2020 5.0 Convirza helps us keep track of our advertising Pros This product is fairly easy to use but even when it isn't they have wonderful customer service that helps you thru whatever you are trying to do! Cons I haven't found anything that I don't like. Reason for choosing Convirza Convirza made it the easiest for us to switch over Review Source MB Marcy B. Territory manager Printing Used the software for: 2+ years ### "The best!" July 3, 2023 5.0 Excellent and fast Pros Fast customer service every single time. Cons Excellence at every turn. There are no cons. Review Source JI John I. Technology Hospital & Health Care Used the software for: 2+ years ### "Invaluable tool for Customer Service and Marketing Stats" January 25, 2019 5.0 I’m glad to have Convirza as a partner. Pros It provides us with invaluable insight into our customer service processes and well as statistics on marketing efforts. Cons It works very well! If I had to find something to request, UI could use a little refinminent, but it is still a very effective tool. Review Source Response from Convirza February 1, 2019 Hi John, We certainly value our partnership with you as well. Thank you so much for the review! This is what gets us up in the morning and keeps us going all day - providing tools to help customers like you. Thanks again for the review and being part of the Convirza Family. EB Elanor B. Director of Operations Used the software for: 2+ years ### "Convirza is a Good Product" January 13, 2018 3.0 Pros We used Convirza for our telephony management for years. They were great to work with and provided us all the features we needed. We were able to route over 7,000 TFNs through them easily and track each TFNs response rate. Cons Convirza's UI was a little outdated, some of our updates took a long time to make since we had to do them one at a time to each TFN. We could send in requests to Convirza to make those updates for us but it would sometimes take a couple weeks to get them completed. Review Source VR Verified Reviewer Client Success Manager Real Estate Used the software for: 6-12 months ### "Great product, still needs work" December 3, 2020 4.0 Excellent after the issue was resolved Pros I had some issues with delayed calls / not receiving calls and their Customer Service team was VERY quick to respond and handle the issue! Cons Issues with delays and not receiving calls Review Source JP Jay P. Sales Operations Manager Medical Devices Used the software for: 2+ years ### "IndeeLift " September 27, 2022 4.0 Product works as advertised. Customer service is impeccable. Pros Call recordings are good quality - logs/metrics are easy to navigate on site. Cons None that I am aware of. Review Source VR Verified Reviewer Director of Marketing Marketing and Advertising Used the software for: 6-12 months ### "It works, but it could be better" October 10, 2020 3.0 It has been frustrating to get the reporting we need out of Convirza. Pros Once it's all set up, it works to track and record phone calls. The call recordings seem reliable and are easy to play. Cons The integrations and reporting options are lacking compared to other tools. The platform is overly complex and takes three times as long to set up. Alternatives considered [CallRail](https://www.capterra.com/p/141829/CallRail/)[CTM](https://www.capterra.com/p/152004/Call-tracking-software/) Review Source JB Jeff B. Owner Real Estate Used the software for: 2+ years ### "Pros and Cons" January 21, 2019 4.0 Good experience I grandfathered from Call Source. Few billing issues at first and overcharging, but all my basic functions I need are still there. Pros \- 99% working not much down time/glitches. -can listen to calls. - can export calls to Excel. -good customer support. Cons \-price higher compared to others. -we get calls from old USA (I am in Canada) solicitors or robo calls. Would be good if Convirza could eliminate some issues. Review Source Response from Convirza January 30, 2019 Jeff, Thanks for being part of the Convirza family. We appreciate your review. We'll have a member of our team reach out to you about the robo calls. We may have an easy solution. Thanks again! NS Natalie S. Marketing Manager Logistics and Supply Chain Used the software for: 1-2 years ### "Great Call Tracking Software " June 27, 2023 5.0 Pros Onboarding was an amazing process. Our representative was personable, helpful & very punctual. Once we were onboarded, it was smooth sailing. We love using these tracking numbers to provide more visibility to our marketing campaigns and gain a better idea of overall ROI. Cons Can't think of a thing! We have enjoyed every aspect so far. Review Source MM Mick M. Manager Consumer Services Used the software for: 1-2 years ### "Convirza Review" December 10, 2020 5.0 the reports and ease of use make this product a great fit for what we do. Pros What we like most about the product is the ease of use for all the staff and the reports that we need to see or send to office staff. Cons The software does everything that we need it to do right now. Review Source TY Teresa Y. Operations Manager Marketing and Advertising Used the software for: 2+ years ### "Convirza A User Friendly, Multi-featured Call Tracking Tool " November 21, 2023 5.0 We came back to Convirza after being with a couple of other Call Tracking companies. We were unhappywith the lack of adequate SPAM filtering at our previous call tracking company. We opted to return to Convirza for the features, support and pricing. Pros Customer support is top level! They have a great SPAM filtering tool, variety of reports and customizatin features and their pricing was very affordabe for our needs. Cons You will have to get used to their drill down "breadcrumb" menu system and their terminology. Reason for choosing Convirza We opted for Convirza due to their pricing, features and support. Review Source DL David L. Director of Marketing and Business Development Construction Used the software for: 1-2 years ### "Worth the investment" December 10, 2020 4.0 Only had one major problem in the past two years. Servers went down and we had no phones for 4 hours. Not directly Convirza's fault but should probably think of backups. Pros It's easy to use and set up and use. Tracks all data appropriately. Cons Category features could use more separation and options. Review Source JM Joe M. Marketing DIrector Information Services Used the software for: 2+ years ### "Great for Marketers" November 20, 2020 4.0 We've had a great experience for many years. It's essentially a "set it & forget it" software that needs little to no support, but the few times we've needed support they've been timely & competent. Pros We use Convirza to track inbound phone calls from various marketing campaigns & to allow our customer service team to know what product/service the caller is calling for, before even speaking to the caller. Cons The web interface can be confusing to learn at first. Review Source SG Stephen G. President Marketing and Advertising Used the software for: 6-12 months ### "Great phone tracking solution for my business and clients" December 10, 2020 5.0 Great, I've found it really beneficial for my clients and business. Pros Once you understand how the program works, Convirza is very easy to set up and create tracking phone numbers for marketing campaigns. Cons There are a number of steps to initially set up the software, it can be confusing at first. Reason for choosing Convirza I had previously used Convirza at another agency and the price was attractive. Review Source SL Sheila L. Billing/Special Projects Manager Marketing and Advertising Used the software for: 2+ years ### "Personnel" November 25, 2020 4.0 While I have struggled with some of the new programs, Convirza Personnel could not be more helpful. They listen to your ideas and work to personalize our platform to fit our needs. Pros I appreciated the added features and reporting. Cons I find it is not as intuitive as I would have liked. Customer Service Personnel was very patient during the learning process and are always available when needed. Review Source MP Marki P. Marketing Coordinator Education Management Used the software for: 1-2 years ### "Convirza for Education" June 27, 2023 5.0 Pros I like the dashboard that shows billing for each month and lists out all minutes used Cons The billing statements don't match up to the dashboard well Review Source NE Nina E. Office Manager Construction Used the software for: 6-12 months ### "Very Helpful!" December 6, 2020 5.0 Pros This helps us keep track of our business and elevates our control for our consumers Cons No cons about this product. There is a few others to choose from but this was the best for our company Review Source KB Kevin B. Marketing Manager Hospital & Health Care Used the software for: 1-2 years ### "\[SENSITIVE CONTENT\] is the best!" December 8, 2021 5.0 great Pros \[SENSITIVE CONTENT\] is the best part. Amazing service Cons None. Everything is good for the most part, some parts I have to wait to load in the software Review Source VR Verified Reviewer Founder/CEO Marketing and Advertising Used the software for: 1-2 years ### "Convirza for Advertisers" January 26, 2019 4.0 Pros The software is really easy to use and has a lot of features. Cons I don't like how the reports section is organized. Review Source Response from Convirza February 1, 2019 Glad to hear our software is working for you and that you're able to leverage the features we worked hard to provide. We are constantly looking to improve our solution, thanks for the feedback around reporting. JB Jim B. President Marketing and Advertising Used the software for: 1-2 years ### "My Review" February 1, 2019 4.0 Good. Pros It does what I want it to do. I like the call recording. Cons Some of the phone number get a lot of junk calls. Adding new accounts is a little challenging. Review Source WF William F. President Construction Used the software for: Less than 6 months ### "Great call tracking company" September 29, 2022 5.0 Great. Giving me incite into what is working and not working. Pros Easy to use. Dashboard is clear and easy to understand. Cons I would like to be able label the tags. Review Source MG Mindy G. Traffic Manager Marketing and Advertising Used the software for: 1-2 years ### "Call Tracking is Great" May 20, 2021 3.0 Call Tracking is a great service. The customer support is exceptional and they are so friendly. Pros I like that this system tracks the calls that our advertisers receive and gives the capability to listen to recorded conversations. Cons The reporting processing time is slower than we'd like. Review Source ST Sutha T. Senior Data Analytics Specialist Information Technology and Services Used the software for: Less than 6 months ### "Convirza review" June 27, 2023 4.0 Pros Easy to access the data using the API and excellent customer support. Cons Documentation on using the API could be more in detail. Review Source DC Derek C. President Marketing and Advertising Used the software for: 6-12 months ### "Great Call Tracking Software" December 10, 2020 5.0 I have had a great experience with Convirza. I originally was using CallRail but ran into so many issues and I switched to Convirza about 6 months ago and haven't looked back. Pros I enjoy how easy it is to set up and the simplicity of the software overall Cons Overall I believe the software does a great job but the only thing I personally dislike is the reporting feature. Review Source SR Simon R. Owner Construction Used the software for: 6-12 months ### "Great Call Tracking Solution" June 24, 2021 5.0 Pros Easy to use, many options available, reporting in extensive. Cons Browser compatibility, some issues with firefox Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.