SendBird

SendBird

4.5 / 5 21 reviews

Who Uses This Software?

On-demand, eCommerce, eSports, Gaming, Business Collaboration, Fintech, Healthcare, Video Streaming, and Media/Entertainment: user-to-user, user-to-business communication as a core building blocks


Average Ratings

21 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Pricing Details
    Start with the FREE plan. Consult our sales team for a custom pricing model
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • SendBird
  • sendbird.com
  • Founded 2012
  • United States

About SendBird

SendBird is Messaging SDK and Chat API for Mobile Apps and Websites: We provide technical features that allow user-to-user, user-to-business, and business-to-business communication inside any mobile and web service. SendBird is fully customizable and is already serving customers with hundreds of different use cases including on-demand, eCommerce, gaming, dating, video streaming, enterprise messaging.


SendBird Features

  • Access Control
  • Code Assistance
  • Collaboration
  • Debugging
  • Graphical User Interface
  • Mobile Development
  • Software Development
  • Testing Management
  • Version Control
  • Web Development

SendBird Reviews Recently Reviewed!

85e95305b59241349c79087871dbff46

Implementation was super easy and functional very quickly. We got up to speed super quick.

Nov 08, 2017
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: It is super stable. After trying to build our own using firebase... This was an awesome experience that got us deployed super quick. It is fully featured and ready out of the gates requiring very little adaptation.

Cons: There are still some things that are not included in our portal management. However, engaging support has been able to resolve them.

Overall experience is quite good, not have problem until now.

Oct 13, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: Customer service and feature.. the SDK is quite easy to implement. The performance is good.

Cons: The price, quite expensive. And the feature is quite limited for paying user. I hope I can get more MOU.

Overall: Chatting service

Great personalized support

Sep 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: SendBird is great messagining software! The pros range from ease of use, customized features, and quick response time

Overall: They've been flexible and responsive to any questions we have

Overall SendBird is a killer product, and a critical part of our product offering.

Jul 11, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: For our use case the large scale public and private group chats were absolutely essential. The performance is impressive, the API straightforward, and the iOS client code provided was good enough for us to build on and ship production worthy code quickly.

Cons: The API has a few design flaws and, while superior to the competitors offerings that we have direct experience with, the iOS client code is pretty mediocre. Building truly high quality client UI/UX will still involve a significant amount of effort.

Overall: An (almost) out of the box production-ready and performant chat as a service solution with incredible group communications features that is easy to integrate and build on.

Vendor Response

by SendBird on July 11, 2017

Frank, we will put much effort to offer better UI and Design experience going forward. Thank you so much for the feedback

The only 3rd party chat integration software for Unity done right.

Jul 07, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: Product is technically flexible and supports Unity. Technically skilled product team. Sales and account team was fast, responsive, and had solid knowledge of the product. Technical team was readily accessible over a Slack bridge -- we loved that.

Cons: Wish it had a cleaner 1:1 and 1 to many admin/host chat interface. Was expecting something closer to Slack. Ended up having to customize a sample javascript web page that they had in order to get get closer to what we wanted.

Vendor Response

by SendBird on July 07, 2017

Darren, thank you for your feedback and we will leave note to our product team to make customer-friendlier chat interface going forward!

Implementation on android & iOS app

Jun 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Support was awesome ! Team answsered very fast and was really helpfull. Moreover, we had some latency issues due to EMEA deployment and the tech team has done a good job to improve the quality.

Cons: Maybe the SDK is a little young and some stuff must be redone (like the ability to create a user instead just login it and see...)

Vendor Response

by SendBird on June 28, 2017

Thanks Tom! We will keep up with our SDK to become more complete and user friendly.

It's very easy to use and the transmission speed is also good.

Jun 28, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: What makes chat services available to users without direct management.
Considering the labor cost, the use of the solution seems to be efficient.
The part where sustained service is maintained at a reasonable speed for use.

Cons: Constraints on custom.
It feels like extra cost for administrative features but not cheap.
I am currently using the moderation tool but it is not easy to check the chat history because the filter function is not advanced.
It would be nice if you could experience paid services before contracting.

Vendor Response

by SendBird on June 28, 2017

Mr. Lim, I really appreciate your feedback. Out team will assure to improve our product to become more user friendly.

I, as a prodecre at Pikicast; mobile media, am currently using Sendbird for live streaming service.

Jun 28, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
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Pros: Easy to use, quick response for issues or inquiries. Also it's easy to implement at the beginning of the service.

Overall: No need to develop chatting tool, Low cost for using such tool

Vendor Response

by SendBird on June 29, 2017

Thank you for your kind review, we feel extremely lucky to have been a part of Pikicast's mega growth journey in the past two years!

SDK for Mobile chat and integrations

Jun 12, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: It provides SDK for creating one to one, and group messaging features. It provides translation as well.

Cons: Not open prices as they provides different price to different customers. Some core features are missing with different platform

Vendor Response

by SendBird on June 20, 2017

Thank you Dheeraj for the candid feedback. I will try hard to place the pricing information more user convenient for you and also upgrade our features across the entire platform

Found it was the most customisable chat API available for iOS (and Android).

Jun 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: On top of the customisable API, one thing I appreciated the most was how easy you can communicate with the team behind SendBird. Had a request regarding some push notifications with WatchOS that were actually missing and within a few days, after some email exchange, here it was.

Cons: The fact it is not open source I would say. Open sourcing it would make it better for the community.

Overall: Not having to implement it by ourselves :)

Vendor Response

by SendBird on June 09, 2017

Thank you for being a valued customer Nicolas! Deeply appreciate your kind words. We look forward to further contributing to C&Z Tech's success.

best IM tools we had ever used

Mar 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: fast speed.

Cons: none

Overall: SENDBIRD is a very good products for apps & games, we are using their product for our in-game players communication, the players said it is very good, fast, and convenient. and their business plan is highly free to choose. very good.

Recommendations to other buyers: no .

Vendor Response

by SendBird on June 01, 2017

Winnie, thank you for choosing us to be a partner of Blitz Corp and all the kind words!

Great product/service

Mar 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Ease of use, minimal learning curve

Cons: A couple times in the early days I found the documentation lacking a little but it appears this is no longer an issue.

Overall: We've been working with SendBird for nearly 2 years. The customer service has been excellent and the learning curve to get up and running, minimal.
Already a great service/product when we began, it's been nice seeing the team refine and expand the product. Each iteration has been well thought out and implemented. Highly recommended.

Vendor Response

by SendBird on June 01, 2017

Hi Mike, I am grateful for the all the supports you send us from the very beginning of Bombd app integrating with SendBird!

Great and easy-to-implement option for the price

Mar 22, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
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Pros: Price, speed, simplicity

Cons: Lack of flexibility with moderation, lack of multi user per account.

Overall: Had a pleasant experience integrating it into one of our products. I wish there was a little more flexibility, such as multi-user accounts, more timeout options on the banning of users in chat etc., but overall a great quick-to-start option with good customer support.

Vendor Response

by SendBird on June 01, 2017

Hi Mr. Werner, I really appreciate your kind words and feedback !

Good chat foundation that you can build upon

Feb 01, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Plug and Play

Cons: Needed to customize quite a bit and the customer support is not the fastest.

Overall: Sendbird allows you to get up and running with a chat solution pretty quickly. We have since customized it a lot (integrating it with Slack, building notifications etc). It is pretty good for plug and play if you are looking for a basic chat service. We don't use their UI, but their UI is good straight out of the box.

Their response time is a bit slow, and they have made some changes to their product without warning and detailed descriptions of those changes.

All in all it was a good solution for us because we needed to focus on other things and don't have the bandwidth to worry about make sure our chat foundation is reliable. Sendbird has been pretty reliable with only a couple of times going down. Their pricing is good for what you get.

If you are just looking for a plug and play chat service then you should definitely consider Sendbird. If you are looking to customize it a lot like we have, then I would suggest thinking about what you are trying to achieve, as it may be better to just start from a little lower level like socket.io.

We ultimately decided on Sendbird, and have been pretty happy thus far.

Highly Customizable

Dec 20, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
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Pros: - Customizable
- Constant improvements

Cons: - Had too many critical bugs
- Changes to software without prior notice

Overall: What we love about SendBird is the ability to integrate it smoothly with our brand while maintaining our own identity and user experience.

Changes to the Platform without notifying the Developer

Dec 16, 2016
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money

Comments: Not really happy with the changes done to the platform without notifying us. Which put all our users out and lost more than 30K DAU.

Great platform to save time

Dec 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: With SendBird, we were able to cut costs and development time by using their API. It is robust and the documentation makes it easy to get started in no time.

A Growing Product

Dec 16, 2016
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Definitely makes it easy to add chat. Saves a ton of time and headaches. It's a better back-end solution than I could have done personally.

Cons: - Needs better technical support.
- Needs a better front-end solution.
- Not very easy to implement.

Overall: I think the product is useful and needed. Chat is quite difficult to implement into an app on both the front-end and back-end. SendBird makes it much easier to do so, but still needs work in terms of documentation and support. It was not that easy to implement a front-end solution, albeit a custom one. I would like to be able to speak with a tech support staff via chat. It was very difficult to get support over email with long wait times in between correspondence - at least when I was a non-paying member. One might say that is a crucial time to convert someone to paying. A direct line via Slack or even their own messaging service would be incredibly useful. I still have issues to this day with implementation related to connecting, temporary messages, caching, error handling, etc. There are a LOT of odds and ends that need to be taken care of, and I'm willing to bet most apps implementing this solution are not bug free or on par with more mainstream chat services ¿ and I think it should be.

Overall, I like the product. I think there's a lot more that can be done with it, and I look forward to future releases.

Very flexible, Very customizable, Very good!

Dec 06, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
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Pros: Flexible & Customizable, great customer support

Cons: Infrequent service interruptions and bugs

Overall: Our product relies heavily on the messaging aspect, so we chose our chat SDK really carefully. Before settling on SendBird, we tried about 10 different chat SDKs. SendBird was the clear choice for us due to how customizable and flexible it is. This flexibility gave us the freedom to easily build many features using their SDK.
Sendbird is still evolving. We sometimes experience service issues and interruptions from time to time. However, their customer support is really amazing and they have been extremely helpful. They even built specific features we suggested.

TL;DR: Go for it!

Vendor Response

by SendBird on December 07, 2016

Dear Omar, Thank you for your support. Sibly has been very unique use case for us that integrate SendBird inside (mental) health care industry. Please don't hesitate to give us a feedback and send us inquiries that we are more than happy to follow up. Mark (head of growth, SendBird)

Solid product, but much more room for growth

Dec 06, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
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Pros: Ease of use.
Decent SDK and REST interface.

Cons: Documentation is a little thin. It could be more robust with details, examples, and use cases.

Overall: I launched my app Pro Photo Shoot using SendBird as the engine for in-app messaging. I was very pleased with the way the API handled conversations, as it really took a lot of work out of the process, which can be very complicated if building from scratch.

A few things in the suggestion box:
- Faster, faster, faster! Make the API as fast as possible.
- Improve your console to make it easier to drill down into a conversation when needed

Vendor Response

by SendBird on December 06, 2016

Responsiveness to our client needs is always the top priority for us. Thank you for your feedback and I will make sure to serve customers betters in production and inquiry responses - Mark (Head of Growth at SendBird)

Good experience

Dec 06, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: Easy to install, to use and to scale. We were happy to use Sendbird, which is a very practical tool to interact with our customers.

Vendor Response

by SendBird on December 06, 2016

Dear Ludovic, This is Mark, Head of Growth at SendBird. I am sincerely grateful to your candid feedbacks. We will keep doing our best to bring more scalable, advanced interaction tools for Afrostream and your customers. Please don't hesitate to reach out to me if you have any questions or concerns. I am always happy to support you and your product. Kind regards, Mark