--- title: "Sendbird Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Sendbird Software - reviews, pricing plans, popular comparisons to other AI Agents for Customer Support products and more." source_url: "https://www.capterra.com/p/150851/SendBird/" page_type: "product" language: "en" publication_date: "2026-09-29" --- # Sendbird Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 29, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Sendbird ## What is Sendbird? Sendbird is the AI customer experience company. We provide the infrastructure that powers delight.ai – the branded AI concierge, and the Sendbird Communication Suite, the world’s #1 communication API platform. Together, they enable brands to deepen connection and deliver personal, trusted, and unforgettable customer experiences. Trusted by 4,000+ leading apps—including DoorDash, Match Group, Noom, and Yahoo Sports—Sendbird powers over 7 billion conversations every month, offering exceptional reliability, security, and compliance that meet enterprise-level demands. Founded in 2013, Sendbird is backed by ICONIQ, SoftBank, Tiger Global and Y Combinator. ## What is Sendbird used for? [Application Development](https://www.capterra.com/application-development-software/)[Internal Communications](https://www.capterra.com/internal-communications-software/)[Live Chat](https://www.capterra.com/live-chat-software/) Top alternative Featured Overall rating Based on 31 user reviews Reviews sentiment Positive 84% Neutral 10% Negative 6% ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Sendbird?[Manage this product listing](https://www.g2.com/products/sendbird/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Sendbird 4.2 (31) VS. [4.2 (1,009)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting Price Contact vendor Starting Price $69 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.1 (31) Ease Of Use 4.0 (7) Value For Money 3.8 (28) Value For Money 4.2 (6) Customer Service 3.9 (29) Customer Service 4.0 (6) ## Sendbird alternatives [Callbox](https://www.capterra.com/p/10007292/Callbox/) [4.9 (7)](https://www.capterra.com/p/10007292/Callbox/reviews/) Starting price $34.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10007292/Callbox/) [Freshchat](https://www.capterra.com/p/158117/Freshchat/) [4.2 (178)](https://www.capterra.com/p/158117/Freshchat/reviews/) Starting price $1799.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/158117/Freshchat/) [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) [4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/144040/Tidio-Chat/) Highest Rated [Sobot Nexus](https://www.capterra.com/p/10025756/Sobot/) [4.9 (118)](https://www.capterra.com/p/10025756/Sobot/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10025756/Sobot/) ## FAQs about Sendbird Overview ### Which roles and teams benefit most from Sendbird? Sendbird is most used by software engineers, mobile developers, and technical leads building in-app chat, messaging, and customer communication features. Product owners and product technology leaders use it to define messaging experiences and coordinate delivery, while founders, CEOs, and business leaders monitor customer engagement and support product-led growth. Answer based on 29 reviews Overview ### What company size and specific industries is Sendbird built for? Sendbird is designed for mid-market and enterprise companies that need customer communication and AI concierge infrastructure. It fits software, digital commerce, and other service-driven businesses that want to build in-app chat, messaging, and support experiences through a communication API and branded AI customer experience tools. Features and Usability ### What are the key features of Sendbird? Sendbird offers real-time chat and messaging, live chat, chatbot, automated responses, and automated routing for customer interactions. It also includes AI Copilot, natural language processing, intent recognition, multi-channel communication, support ticket management, transcripts/chat history, reporting/analytics, and third-party integrations for customer support and engagement workflows. Integrations ### Which third-party tools and platforms does Sendbird integrate with? Sendbird integrates with 9 third-party tools, including Confluence, Google Drive, Intercom, Notion, Salesforce Data Cloud, Salesforce Desk, Sprinklr, Zendesk AI, and Zendesk Suite. These integrations cover knowledge management, file storage, customer support, and CRM-related workflows. Answer based on 8 reviews Getting Started and Support ### What training and onboarding options does Sendbird offer? Sendbird provides live online sessions and documentation to help teams get started. Live online sessions support guided setup and direct instruction, while documentation offers written reference material for self-paced learning and checking configuration steps as needed. Answer based on 1 reviews Getting Started and Support ### What customer support options does Sendbird offer? Sendbird provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. User feedback is mixed: some describe support as responsive and helpful, while others mention slow email replies and uneven technical guidance during implementation, especially for more complex customization needs. Answer based on 8 reviews ## Features AI summary Based on 7,285 AI Agents for Customer Support reviews Capterra reviewers point to the following as the features buyers value most when comparing application development software: - **Code Development** (**67%** of reviewers rated this feature as critical) - **Workflow Management** (**45%**) - **Code Editing** (**56%**) Sendbird includes other capabilities that reviewers also consider important, such as **Source Control** (**49%**) and **Access Controls/Permissions** (**45%**). Together, these features help teams track code changes, manage collaboration more effectively, and control user access across projects, helping businesses maintain oversight and support secure development work. API 1.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Application programming interface that allows for integration with other systems/databases Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Sendbird 49 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Automated Responses: Automatic reply functionality for incoming messages - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Canned Responses: Shortcuts for inputting frequently used messages - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Code-free Development: Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language - Contextual Guidance: Interprets what a user is doing based on context and helps guide them through the process. - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customer Surveys: Tool to send questionnaires to customers to gauge feedback - Customizable Branding: Add customized logos and colors to align with company branding - Data Modeling: Conceptual model of how data items relate to each other - Deployment Management: Manage the processes involved when making the application ready for use - Email Management: Manage, store and organize emails within the system or via third-party apps - For Sales/Marketing: Used as a promotional or demonstration tool in sales and marketing presentations - Integrated Development Environment: An application for source code editing, compiling, and debugging - Intent Recognition: Helps understand a user's intentions/actions - Language Detection: Identify different languages - Lead Capture: Automatically identify and save contact information of potential customers - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Live Chat: Ability to chat online in real time - Mobile Development: Development of applications for mobile devices - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Natural Language Processing: Process and analyze human language in text or audio form - Offline Access: Ability of websites, web applications, or mobile applications to function without an active internet connection - Offline Form: Form to collect visitor contact information when live chat isn't available - Pre-Configured Bot: Existing bot models for AI-based tools commonly used for auditory and textual conversation methods - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Software Development: Development of software programs - Source Control: Tracks every modification made to source code - Support Ticket Management: Allow customers/users to submit support queries and service requests - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Transfers/Routing: Transfer queries and organize messages between agents - Unified Communications: Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration - Web App Development: Development of applications that are delivered over the internet through a browser - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows --- Get Advice We can help you find the software with the features you need. Features 3.9 (31) 3.9 Based on 31 reviews ## Pricing Value for money 3.8 (28) ### Starting price Free trial available Value for money 3.8 (28) 3.8 Based on 28 reviews ## Integrations [ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Confluence](https://www.capterra.com/p/136446/Confluence/)[ Notion](https://www.capterra.com/p/186596/Notion/)[ Sprinklr Social](https://www.capterra.com/p/131274/Sprinklr-Platform/)[ Salesforce Data Cloud](https://www.capterra.com/p/10013117/Salesforce-Data-Cloud/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.9 (29) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.9 (29) 3.9 Based on 29 reviews ## User reviews Overall rating 4.2 Based on 31 reviews Filter by rating Counts reflect reviews available in this feed. 5(14) 4(12) 3(3) 2(0) 1(2) Mentioned topic Recent reviews first, then most helpful RE Reviewer SVP, Product & Technology Used the software for: Less than 1 year ### "Implementation was super easy and functional very quickly. We got up to speed super quick." 5.0 November 14, 2017 Pros It is super stable. After trying to build our own using firebase... This was an awesome experience that got us deployed super quick. It is fully featured and ready out of the gates requiring very little adaptation. Cons There are still some things that are not included in our portal management. However, engaging support has been able to resolve them. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Software Developer Used the software for: Less than 1 year ### "Good chat foundation that you can build upon" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 May 17, 2017 Sendbird allows you to get up and running with a chat solution pretty quickly. We have since customized it a lot (integrating it with Slack, building notifications etc). It is pretty good for plug and play if you are looking for a basic chat service. We don't use their UI, but their UI is good straight out of the box. Their response time is a bit slow, and they have made some changes to their product without warning and detailed descriptions of those changes. All in all it was a good solution for us because we needed to focus on other things and don't have the bandwidth to worry about make sure our chat foundation is reliable. Sendbird has been pretty reliable with only a couple of times going down. Their pricing is good for what you get. If you are just looking for a plug and play chat service then you should definitely consider Sendbird. If you are looking to customize it a lot like we have, then I would suggest thinking about what you are trying to achieve, as it may be better to just start from a little lower level like socket.io. We ultimately decided on Sendbird, and have been pretty happy thus far. Pros Plug and Play Cons Needed to customize quite a bit and the customer support is not the fastest. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer CEO Used the software for: 1-3 years ### "Better alternatives, just don't do it." 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 September 30, 2021 We wanted a simple, fast, chat solution to drop into our app. Sendbird promised this, but did not deliver. Pros Seemed like it had the features we wanted, small hungry team that promised a lot. Cons Poor quality product, terrible documentation, engineering support that didn't know how their own product worked. We paid a lot of money for this software, got locked in, have regretted it every day since. Will leave as soon as we can. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Patrick G. Product Owner Used the software for: Less than 1 year ### "A great team, helping to integrate a great product" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 January 14, 2021 Pros Team is willing to help you - starting from your first contact. all relevant platforms we need to integrate the chat on, are supported. if you have some custom requests, the team is willing to find a good solution to enable your business implement their plan. Cons the ui kit could offer more functionality. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Verified Reviewer Software Engineer Used the software for: 1-3 years ### "Great team to work with" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 January 11, 2021 Pros Great tech support. Always proactive when we face issues Cons Some features were missing when we initially tied up and had to custom implement on our side Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer CEO Used the software for: Less than 1 year ### "I would never recommend this product " 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 May 25, 2022 Absolutely terrible. We ended up cancelling our subscription, and asked for a partial refund for the unused portion of the costs. They refused. We contacted the credit card company and asked to rebate the charges, and Sendbird fought it. We were unable to get anything at all. What kind of a company takes your money and refuses to rebate unused service. We are are a B2C startup and every dollar counts. At the same time, I believe in customer service, and would never screw a customer out of their money. What a bunch of dirtbags! I would never do business with this company again! We ended up having our devs make a chat in house. Stay away. Far away. Pros Very little - the basic interface was ok Cons They wanted to charge us way more for moderation tools, which we believed should be an essential part of any chat software. And we were in development mode with virtually no users - so we needed time to ramp up to scale. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Toshiki J. Software Engineer Used the software for: 3-5 years ### "Responsive and helpful partner to build a chat feature with" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 11, 2021 Very pleasant and would recommend using Sendbird to other engineers looking for chat integration. Pros The customer service team has been very responsive with any inquiries. Although they are a third party partner, it feels like they are in my own team. Integration was very easy and straightforward as well. Cons Sometimes when there are errors, we have to reach out to them, instead of them reaching out to us. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Scott W. Founder Used the software for: Less than 1 year ### "A Growing Product" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 7/10 December 19, 2016 I think the product is useful and needed. Chat is quite difficult to implement into an app on both the front-end and back-end. SendBird makes it much easier to do so, but still needs work in terms of documentation and support. It was not that easy to implement a front-end solution, albeit a custom one. I would like to be able to speak with a tech support staff via chat. It was very difficult to get support over email with long wait times in between correspondence - at least when I was a non-paying member. One might say that is a crucial time to convert someone to paying. A direct line via Slack or even their own messaging service would be incredibly useful. I still have issues to this day with implementation related to connecting, temporary messages, caching, error handling, etc. There are a LOT of odds and ends that need to be taken care of, and I'm willing to bet most apps implementing this solution are not bug free or on par with more mainstream chat services and I think it should be. Overall, I like the product. I think there's a lot more that can be done with it, and I look forward to future releases. Pros Definitely makes it easy to add chat. Saves a ton of time and headaches. It's a better back-end solution than I could have done personally. Cons \- Needs better technical support. - Needs a better front-end solution. - Not very easy to implement. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Entrpreneur Used the software for: Less than 1 year ### "Solid product, but much more room for growth" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 December 9, 2016 I launched my app Pro Photo Shoot using SendBird as the engine for in-app messaging. I was very pleased with the way the API handled conversations, as it really took a lot of work out of the process, which can be very complicated if building from scratch. A few things in the suggestion box: - Faster, faster, faster! Make the API as fast as possible. - Improve your console to make it easier to drill down into a conversation when needed Pros Ease of use. Decent SDK and REST interface. Cons Documentation is a little thin. It could be more robust with details, examples, and use cases. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Verified Reviewer chief software developer Used the software for: Less than 1 year ### "SendBird saved my time for integrating a chat platform." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 December 3, 2018 SendBird is a best solution for a basic chat service.It is very easy to use.I recommend SendBird for all those who want to integrate a chat platform. It is fast and easy to learn and use. Pros It is a tough job to integrate chat in both front-end and back-end.But SendBird makes it possible with out much time.It is very fast and easy. It didn't take much time to first implement. And the the back-end solution is really good. It saves a lot of time. Cons It would have been better if you provide good documentation and support. It's difficult to get support from the team. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/150851/SendBird/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.