--- title: "Sendbird Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Sendbird Software - reviews, pricing plans, popular comparisons to other Application Development products and more." source_url: "https://www.capterra.com/p/150851/SendBird/" page_type: "product" language: "en" --- # Sendbird Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Sendbird ## What is Sendbird? Sendbird Communication Suite offers Messaging SDK and Chat API for Mobile Apps and Websites. We provide technical features that allow user-to-user, user-to-business, and business-to-business communication inside any mobile and web service. SendBird is fully customizable and is already serving customers with hundreds of different use cases including on-demand, eCommerce, gaming, dating, video streaming, enterprise messaging. ## What is Sendbird used for? [Application Development](https://www.capterra.com/application-development-software/)[Internal Communications](https://www.capterra.com/internal-communications-software/)[Live Chat](https://www.capterra.com/live-chat-software/) Top alternative Featured Overall rating Based on 31 user reviews Reviews sentiment Positive 84% Neutral 10% Negative 6% ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Sendbird?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://sendbird.com&name=Sendbird) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Sendbird 4.2 (31) VS. [4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price Contact vendor Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.1 (31) Ease Of Use 4.6 (1,767) Value For Money 3.8 (28) Value For Money 4.6 (1,517) Customer Service 3.9 (29) Customer Service 4.7 (1,536) ## Sendbird alternatives [4.2 (999)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars Highest Rated [Callbox](https://www.capterra.com/p/10007292/Callbox/) [4.9 (7)](https://www.capterra.com/p/10007292/Callbox/reviews/) Starting price $34.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Intercom](https://www.capterra.com/p/134347/Intercom/) [4.5 (1,134)](https://www.capterra.com/p/134347/Intercom/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Freshchat](https://www.capterra.com/p/158117/Freshchat/) [4.2 (149)](https://www.capterra.com/p/158117/Freshchat/reviews/) Starting price $1799.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars ## FAQs about Sendbird Overview ### Which roles and teams benefit most from Sendbird? Sendbird is most used by software engineers, mobile developers, and product leaders who need to embed chat, messaging, and real-time communication into apps quickly. Founders, CEOs, and other executives benefit from faster product launches and scalable customer engagement, while business and marketing managers support user retention, service interactions, and in-app community experiences. Answer based on 29 reviews Overview ### What company size and specific industries is Sendbird built for? Sendbird targets small businesses, mid-market companies, and enterprises that need customer communication infrastructure or an AI concierge. It is suited to organizations in any industry that want to add branded messaging, support, or conversational experiences through an API-based communication suite. Talk to an expert ### More questions? Ask our experts Features and Usability ### What are the key features of Sendbird? Sendbird offers real-time chat, live chat, chat/messaging, and multi-channel communication for customer conversations. It also includes AI Copilot, chatbot, automated responses, automated routing, and intent recognition, plus support tools such as transcripts/chat history, alerts/notifications, access controls/permissions, reporting/analytics, and third-party integrations. Integrations ### Which third-party tools and platforms does Sendbird integrate with? Sendbird integrates with 9 third-party tools for knowledge management, CRM, and support, including Confluence, Google Drive, Notion, Intercom, Salesforce Data Cloud, Salesforce Desk, Sprinklr, Zendesk AI, and Zendesk Suite. Answer based on 8 reviews Getting Started and Support ### What training and onboarding options does Sendbird offer? Sendbird provides live online training sessions and documentation to help teams get started. Live online sessions support guided setup and direct instruction, while documentation offers written reference material for self-paced learning and feature review. Answer based on 1 reviews Getting Started and Support ### What customer support options does Sendbird offer? Sendbird provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. Users often describe support as helpful and responsive, though some report slower email follow-up and uneven technical guidance during implementation, especially when customization or front-end setup requires more detailed assistance. Answer based on 8 reviews ## Features AI summary Based on 7,212 Application Development reviews According to Capterra reviewers, these are the application development features buyers prioritize most when evaluating a solution: - **Code Development** (**67%** of reviewers rated this feature as critical) - **Code Editing** (**57%**) - **Workflow Management** (**45%**) Sendbird includes other capabilities that Capterra reviewers also consider important, such as **Source Control** (**49%**) and **Access Controls/Permissions** (**45%**). These features help teams track code changes, manage version history, and control who can view or update resources, providing teams with better oversight, stronger collaboration, and more consistent development processes. API 1.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Application programming interface that allows for integration with other systems/databases Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Sendbird 49 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Automated Responses: Automatic reply functionality for incoming messages - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Canned Responses: Shortcuts for inputting frequently used messages - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Code-free Development: Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language - Contextual Guidance: Interprets what a user is doing based on context and helps guide them through the process. - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customer Surveys: Tool to send questionnaires to customers to gauge feedback - Customizable Branding: Add customized logos and colors to align with company branding - Data Modeling: Conceptual model of how data items relate to each other - Deployment Management: Manage the processes involved when making the application ready for use - Email Management: Manage, store and organize emails within the system or via third-party apps - For Sales/Marketing: Used as a promotional or demonstration tool in sales and marketing presentations - Integrated Development Environment: An application for source code editing, compiling, and debugging - Intent Recognition: Helps understand a user's intentions/actions - Language Detection: Identify different languages - Lead Capture: Automatically identify and save contact information of potential customers - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Live Chat: Ability to chat online in real time - Mobile Development: Development of applications for mobile devices - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Natural Language Processing: Process and analyze human language in text or audio form - Offline Access: Ability of websites, web applications, or mobile applications to function without an active internet connection - Offline Form: Form to collect visitor contact information when live chat isn't available - Pre-Configured Bot: Existing bot models for AI-based tools commonly used for auditory and textual conversation methods - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Software Development: Development of software programs - Source Control: Tracks every modification made to source code - Support Ticket Management: Allow customers/users to submit support queries and service requests - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Transfers/Routing: Transfer queries and organize messages between agents - Unified Communications: Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration - Web App Development: Development of applications that are delivered over the internet through a browser - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows --- Get Advice We can help you find the software with the features you need. Features 3.9 (31) 3.9 Based on 31 reviews ## Pricing Value for money 3.8 (28) ### Starting price Free trial available Value for money 3.8 (28) 3.8 Based on 28 reviews ## Integrations [ Google Drive](https://www.capterra.com/p/161425/Drive/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Confluence](https://www.capterra.com/p/136446/Confluence/)[ Notion](https://www.capterra.com/p/186596/Notion/)[ Intercom](https://www.capterra.com/p/134347/Intercom/)[ Sprinklr](https://www.capterra.com/p/131274/Sprinklr-Platform/)[ Salesforce Data Cloud](https://www.capterra.com/p/10013117/Salesforce-Data-Cloud/)[ Zendesk AI](https://www.capterra.com/p/10015368/Zendesk-AI/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.9 (29) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.9 (29) 3.9 Based on 29 reviews ## User reviews Overall rating 4.2 Based on 31 reviews Filter by rating 5(14) 4(12) 3(3) 2(0) 1(2) Mentioned topic Sorted by most recent JV Juraj V. Player Gambling & Casinos ### "Chat on torn.com MMORPG" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 January 28, 2024 Pros Nothing. It was a mistake and everyone hates it. Cons They replaced previous in-game chat with sendbird several months ago. They are still fixing serious problems, it causes whole site to hog CPU, lag horribly and it still does not have all features of old chat. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GL :guitar:Steven L. CEO Broadcast Media ### "I would never recommend this product " 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 23, 2022 Absolutely terrible. We ended up cancelling our subscription, and asked for a partial refund for the unused portion of the costs. They refused. We contacted the credit card company and asked to rebate the charges, and Sendbird fought it. We were unable to get anything at all. What kind of a company takes your money and refuses to rebate unused service. We are are a B2C startup and every dollar counts. At the same time, I believe in customer service, and would never screw a customer out of their money. What a bunch of dirtbags! I would never do business with this company again! We ended up having our devs make a chat in house. Stay away. Far away. Pros Very little - the basic interface was ok Cons They wanted to charge us way more for moderation tools, which we believed should be an essential part of any chat software. And we were in development mode with virtually no users - so we needed time to ramp up to scale. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User CEO Computer Software ### "Better alternatives, just don't do it." 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 September 28, 2021 We wanted a simple, fast, chat solution to drop into our app. Sendbird promised this, but did not deliver. Pros Seemed like it had the features we wanted, small hungry team that promised a lot. Cons Poor quality product, terrible documentation, engineering support that didn't know how their own product worked. We paid a lot of money for this software, got locked in, have regretted it every day since. Will leave as soon as we can. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Patrick G. Product Owner Computer & Network Security ### "A great team, helping to integrate a great product" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 January 12, 2021 Pros Team is willing to help you - starting from your first contact. all relevant platforms we need to integrate the chat on, are supported. if you have some custom requests, the team is willing to find a good solution to enable your business implement their plan. Cons the ui kit could offer more functionality. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DK Deepak K. Software Engineer Sports ### "SendBird is an awesome product and team!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 11, 2021 Pros SendBird makes it really us to build out complex chat features with minimal overhead! This helps us quickly differentiate vs. other competitors. Cons Documentation could use some improvement, but their team is amazingly helpful in filling in any gaps. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Software Engineer Computer Software ### "Great team to work with" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 January 9, 2021 Pros Great tech support. Always proactive when we face issues Cons Some features were missing when we initially tied up and had to custom implement on our side Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TJ Toshiki J. Software Engineer Media Production ### "Responsive and helpful partner to build a chat feature with" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 8, 2021 Very pleasant and would recommend using Sendbird to other engineers looking for chat integration. Pros The customer service team has been very responsive with any inquiries. Although they are a third party partner, it feels like they are in my own team. Integration was very easy and straightforward as well. Cons Sometimes when there are errors, we have to reach out to them, instead of them reaching out to us. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Marketing Manager Financial Services ### "Makes messaging easy!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 April 18, 2019 Pros Easy to implement and super easy to monitor the messaging -- we're very happy! Cons So far, this has been great for a startup level use case Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Rahul C. Lead Android Engineer Internet ### "Easy to set-up and use chat platform and SDKs" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 April 13, 2019 Pros The platform offers a large set of tools and features to help you build a chat solution quickly. Documentation is nice. SDKs are easy to use. Supports translation of messages to over 50 languages. Cons Missing out on a couple of essential features like offline syncing & caching. Doesn't support presence (online/offline/away) statuses out of the box. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User chief software developer Computer Software ### "SendBird saved my time for integrating a chat platform." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 November 30, 2018 SendBird is a best solution for a basic chat service.It is very easy to use.I recommend SendBird for all those who want to integrate a chat platform. It is fast and easy to learn and use. Pros It is a tough job to integrate chat in both front-end and back-end.But SendBird makes it possible with out much time.It is very fast and easy. It didn't take much time to first implement. And the the back-end solution is really good. It saves a lot of time. Cons It would have been better if you provide good documentation and support. It's difficult to get support from the team. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/150851/SendBird/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.