# Insightrix Communities Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Insightrix Communities Software - reviews, pricing plans, popular comparisons to other Community products and more.

Source: https://www.capterra.com/p/150875/Insightrix-Communities

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# 

 Insightrix Communities Software Review 2026: Features, Integrations, Pros & Cons

Last updated on September 16, 2025

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

Insightrix Communities

## What is Insightrix Communities?

Insightrix Online Community platform allows companies to engage with their customers on an ongoing basis using qualitative and quantitative tools. With options for long term and short term contracts, our platform was built by researchers, for researchers. One flat price gives unlimited access to surveys, discussions and your data. Our DIY software gives you the flexibility you need, but we are always here to help! The choice is yours!

## What is Insightrix Communities used for?

[Customer Engagement](https://www.capterra.com/customer-engagement-software/)[Community](https://www.capterra.com/community-software/)[Market Research](https://www.capterra.com/market-research-software/)

Top alternative

Featured

Overall rating

Based on 13 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

CA$1000

Per Month

Free trial  
not available

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Do you work for Insightrix Communities?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.communities.insightrix.com&name=Insightrix Communities)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Insightrix Communities

4.5 (13)

VS.

[4.7 (24,035)](https://www.capterra.com/p/135003/Slack/reviews/)

Starting Price

CA$1000

Per Month

Starting Price

$8.75

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.5 (13)

Ease Of Use

4.6 (5,117)

Value For Money

4.5 (12)

Value For Money

4.5 (3,571)

Customer Service

4.5 (13)

Customer Service

4.4 (3,596)

## Insightrix Communities alternatives

Highest Rated

[4.8 (803)](https://www.capterra.com/p/133173/Brilliant-Directories/reviews/)

Starting price

$1450.00

Per User, Per Month

[4.8 (453)](https://www.capterra.com/p/197141/Tremendous-Rewards/reviews/)

Starting price

Contact vendor for pricing

[4.7 (944)](https://www.capterra.com/p/137289/Typeform/reviews/)

Starting price

$39.00

Per User, Per Month

[4.6 (82)](https://www.capterra.com/p/173343/Giftbit/reviews/)

Starting price

Contact vendor for pricing

[View all alternatives](https://www.capterra.com/p/150875/Insightrix-Communities/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Communication Management

Manage and track all internal and external communication conducted via calls, email, text, or chat

Content Management

Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving

Discussions/Forums

Online forums/groups where users can ask questions, share ideas, best practices, etc.

Feedback Management

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Gamification

Games or game-like elements to track progress and reward accomplishments

Ideation

The creation, development, and sharing of potentially innovative new ideas

Insightrix Communities 17 features

Manage and track all internal and external communication conducted via calls, email, text, or chat

Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving

Online forums/groups where users can ask questions, share ideas, best practices, etc.

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Games or game-like elements to track progress and reward accomplishments

The creation, development, and sharing of potentially innovative new ideas

Comprehensive list that contains information and details of all the members associated with a particular organization or group

Database of members to track personal information of individuals and families

Controls/tools to moderate the session

Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers

Conduct and manage panel discussions for the purpose of market research

Survey design technique that directs respondents to different questions based on their previous answers

View and track pertinent metrics to find patterns and gain insights from data

Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral

Apply statistical/mathematical models to sets of data

Create and manage surveys

Manage sample of audience for conducting market research surveys

Get Advice

We can help you find the software with the features you need.

Features

4.5 (13)

4.5

Based on 13 reviews

## Pricing

Value for money

4.5 (12)

Basic

CA$1,000

Per Month

Value for money

4.5 (12)

4.5

Based on 12 reviews

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## Support, customer service and training options

Customer Service

4.5 (13)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.5 (13)

4.5

Based on 13 reviews

## User reviews

Overall rating

4.5

Based on 13 reviews

Filter by rating

5(8)

4(4)

3(1)

2(0)

1(0)

Mentioned topic

Sorted by most recent

DK

Daniel K.

CEO

Entertainment

### "Better than an In Person Focus Group"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 25, 2019

Our overall experience was better than expected. I was worried that we would have trouble understanding how to set up the discussions. We were walked through the first day with the sales rep. and given a short how to video. We declined the second day walk through because it was pretty easy to understand. The reporting was great. We just exported all of the discussions, as well as the word cloud and we were ready for our marketing meeting.

Pros

We ran a 3 day Qualitative Research project through the platform. We also used their survey builder to qualify people for the qual study. Day 1: We began the project on Thursday night with 10 people who were planning to go out on Friday night and book a table with bottle service at a club. We had the members use the app to book their table and bottle on the Thursday. After booking the table they were asked to describe the experience on the application and the things they liked or didn't like with the application and the ease of use. Day 2: We asked the users to explain the experience when they go to the club and the service they received getting their table and bottle service. This day was better than expected. The bookings were seamless and the users experienced a better than booking at the door experience. They felt like they were getting VIP service. We also asked them to take a video diary of when they got to the table and upload a few photos from their night. Day 3: The reflection of the overall experience. We asked our users to explain the end-to-end experience. The feedback was very insightful. Users said that they would definitely use the app the next time they went to a club and that they felt that their was a definite value add to an already premium service.

Cons

The only thing that I didn't like about the software was that their was no Google sign-in. Users had to do an email verification. This was to ensure users were real etc, and get their profile details such as age, location, jobs, income level etc.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

DC

Dylan C.

Market Analyst

Banking

### "Thank you - this was a great experience! "

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

September 10, 2018

Great project and product - Cheers! Dylan

Pros

\- Data was gathered quickly - Good value for the project - Customer service was spectacular - Relatively easy to use and looks clean and professional

Cons

Everything was great - the only constructive feedback I have is that the "back-end/client-side" is not super intuitive... However, the user side is clean, functional and has great features!

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

GT

Greg T.

President

### "Insightrix continues to adapt and improve the survey experience. They are reliable and honest "

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

0/10

December 5, 2017

Pros

Easy to use with mobile hardware and very easy to see what you have entered in context. The fields are quite legible and the fonts are easy to read

Cons

Video clips can be hard to view in some surveys but this has gotten better recently which repaired the one frustrating factor I experienced.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

DW

Danny W.

CFO

### "Survey Participant"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

December 5, 2017

Pros

\-Visually attractive -Ease of navigation -Concise and well written surveys -Can contain video and audio

Cons

\-If you don't respond within first couple of hours, survey is usually filled -10% of time do not quality for survey

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

DS

Dan S.

General Manager

### "software is user friendly"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

November 30, 2017

Pros

The length of the surveys are good and the software is very user friendly I had no issues. The refresh feature is good.

Cons

The only problem or issue I have had is sometimes trying to log in. Other than that I have no other issues.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Thomas K.

Mechanical Specialist

### "A really great experience "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

0/10

November 29, 2017

Pros

Very easy to understand how to fill out the questionnaire. Not much writing most is multiple choice. Questions hit exactly the point.

Cons

Not much to say about cons, never had a problem or a crash. some times the pages are pretty long but that's not really a problem for me.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RW

Rob W.

Office Manager

Medical Practice

### "Have not had a need to contact Customer Report - overall have found all areas very user friend"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

November 27, 2017

Pros

Ease of use and the ability to navigate within the program quickly. Every area within the program is one click, you do not have to drill down through a number of modules to get to where you want to be.

Cons

I have not encountered any problems or concerns with accessing or using the is program. My only concern, to date, is completing this survey, as I have no concerns, it was difficult to surpass the requested number of characters required for this section

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Vickey W.

Controller

### "software is simple and easy to use"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

3.0

3.0

Likelihood to Recommend

8/10

November 27, 2017

there is compensation for using it and the surveys are interesting to me.

Pros

the software is easy to use and the surveys are not too long. Questions are well worded. You are well compensated for using it.

Cons

Sometimes you get started and then find out you don't fit the survey requirements. I wish they only sent surveys that you qualify for.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

KK

Kevin K.

Deputy Director

Education Management

### "Very Easy To Use"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

November 27, 2017

Again, the variable pieces allows us to be able to use different types of media when asking questions, thus allowing the user to provide better information on the topic.

Pros

The variable structures that are put in place for surveys. You can use video, pictures, or written pieces to support the viewer to provide better information to the surveyor.

Cons

Sometimes it does not allow a user to proceed to the next page. It will be unable to read the answers and we need to restart the page. The nice thing about this is that you can continue from where you left off when the survey quit.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

KS

Kaitlyn S.

Customer Insights Specialist

Insurance

### "Created a fully customized software to meet our company's needs."

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

September 4, 2017

Having the ability to receive customer's feedback on our products and services through surveys and discussion groups in a timely manner. Our panel helps our company continue to be customer focused

Pros

The ability to customize the software to match our company's brand. Insightrix provides excellent customer service when questions or issues arise.

Cons

Not having the ability to program surveys in the software that could be published outside the platform (directly to panelist's email address).

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/150875/Insightrix-Communities/reviews/)

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