Insightrix Research

Insightrix Communities

4.5 / 5 11 reviews

Who Uses This Software?

Insightrix Communities platform is ideal for brands, agencies, government, corporate researchers, and research agencies.


Average Ratings

11 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Insightrix Research
  • insightrixcommunities.com/
  • Founded 2001
  • Canada

About Insightrix Communities

Our online research community platform originated to service our clients. Their needs were in both qualitative and quantitative research. After years of building, testing, and using it ourselves, we decided to share it. Since not everyone is ready to hire a trained community manager, we created in-depth training materials so anyone can learn how to become an expert, both in the software and in research techniques. We provide a range of self-managed and full-serviced assistance options.


Insightrix Communities Features

  • Content Management
  • Content Moderation
  • Discussions / Forums
  • Event Management
  • Group Management
  • Ideation / Crowdsourcing
  • Member Directory
  • Membership Management
  • Social Media Management
  • Website Management

Insightrix Communities Reviews Recently Reviewed!

Insightrix continues to adapt and improve the survey experience. They are reliable and honest

Dec 05, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support

Pros: Easy to use with mobile hardware and very easy to see what you have entered in context. The fields are quite legible and the fonts are easy to read

Cons: Video clips can be hard to view in some surveys but this has gotten better recently which repaired the one frustrating factor I experienced.

Survey Participant

Dec 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: -Visually attractive
-Ease of navigation
-Concise and well written surveys
-Can contain video and audio

Cons: -If you don't respond within first couple of hours, survey is usually filled
-10% of time do not quality for survey

software is user friendly

Nov 29, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The length of the surveys are good and the software is very user friendly I had no issues. The refresh feature is good.

Cons: The only problem or issue I have had is sometimes trying to log in. Other than that I have no other issues.

9398748879c06c5d27db2837c9493782

A really great experience

Nov 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Very easy to understand how to fill out the questionnaire.
Not much writing most is multiple choice.
Questions hit exactly the point.

Cons: Not much to say about cons, never had a problem or a crash.
some times the pages are pretty long but that's not really a problem for me.

Have not had a need to contact Customer Report - overall have found all areas very user friend

Nov 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use and the ability to navigate within the program quickly. Every area within the program is one click, you do not have to drill down through a number of modules to get to where you want to be.

Cons: I have not encountered any problems or concerns with accessing or using the is program. My only concern, to date, is completing this survey, as I have no concerns, it was difficult to surpass the requested number of characters required for this section

873188945f943a49906bd8056cc1007a

software is simple and easy to use

Nov 27, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: the software is easy to use and the surveys are not too long. Questions are well worded. You are well compensated for using it.

Cons: Sometimes you get started and then find out you don't fit the survey requirements.
I wish they only sent surveys that you qualify for.

Overall: there is compensation for using it and the surveys are interesting to me.

Very Easy To Use

Nov 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The variable structures that are put in place for surveys. You can use video, pictures, or written pieces to support the viewer to provide better information to the surveyor.

Cons: Sometimes it does not allow a user to proceed to the next page. It will be unable to read the answers and we need to restart the page. The nice thing about this is that you can continue from where you left off when the survey quit.

Overall: Again, the variable pieces allows us to be able to use different types of media when asking questions, thus allowing the user to provide better information on the topic.

Created a fully customized software to meet our company's needs.

Sep 04, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The ability to customize the software to match our company's brand. Insightrix provides excellent customer service when questions or issues arise.

Cons: Not having the ability to program surveys in the software that could be published outside the platform (directly to panelist's email address).

Overall: Having the ability to receive customer's feedback on our products and services through surveys and discussion groups in a timely manner. Our panel helps our company continue to be customer focused

general user friendly

Aug 26, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: I find that once I have signed in it is easy to maneuver through the system without a lot of frustration.

Cons: I am mostly frustrated only with the logging in, if you make an error on the logging in I wish it would tell you whether l
User name or password is the error

Excellent! Super easy to use and mobile compatible.

Aug 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The ease of use. I do surveys for other companies and their software gives me way more headaches. The refresh pages always work which is also nice. Don't have to start over from scratch.

Cons: There are no major cons. Sometimes it takes awhile for the page to load but that likely has more to do with my internet speed then the software.

Overall: There are cash rewards from the survey company for compeletion of surveys. That is the incentive to use it.

I've never had any problems using this. Therefore I have never needed any customer support.

Aug 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The ease of use. This makes it enjoyable to use. I never have any errors when using this so there's no frustration.

Cons: I can't think of anything I don't like. I would be unhappy if it froze or locked up but it's never happened to me.