Earth Class Mail

Earth Class Mail

5 / 5 34 reviews

Who Uses This Software?

SMB's, Startups, independent entrepreneurs, and digital nomads will love the freedom and flexibility that Earth Class Mail offers.


Average Ratings

34 Reviews
  • 5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $49.00/month
  • Pricing Details
    Plans start at just $49/mo. Use code: C4PT3RA for a free month of any plan!
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
  • Support
    Online
    Business Hours

Vendor Details

  • Earth Class Mail
  • www.earthclassmail.com/
  • Founded 2006
  • United States

About Earth Class Mail

With Earth Class Mail you can get your business mail scanned and online 24/7. Choose from a national network of addresses, including Market St. in San Francisco and Park Ave. in New York, then get your mail scanned and searchable. Take action on your mail easily. Important invoices sync straight to Bill.com, or forward them to your accounting department automatically using the powerful rules engine. 1000's of businesses have trusted us with over 10,000,000 pieces of mail since 2006.


Earth Class Mail Features

  • Barcode Scanning
  • CASS Certified
  • Duplicate Management
  • Graphical Mail Piece Designer
  • Intelligent Mail Support
  • Job Management
  • Package Tracking
  • PAVE Certified Presorting
  • Signature Capture

Earth Class Mail Reviews Recently Reviewed!

Easy to use mail solution

Jun 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Email notifications make it a great way to only view if/when needed. They provide daily inbox reports to quickly see what came in at a glance. The software is easy to navigate and use (save/delete/ship/scan).

Cons: The user interface could use an upgrade, but it's still functional. It looks like an older piece of software.

Overall: Ability to separate mail address from our physical addresses in the US.

They are extremely polite and helpful. Well informed Employees! Great Experience!

Jun 22, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: It is very easy to use once you get to know it, like anything, I had some questions and was given specific, precise answers. It is extremely convenient to me! I don't have to worry about mail! They do it all! Highly Recommended to Anyone who needs this type of Service!

Cons: I have yet to find anything about their service that has a negative! I found it to be extremely useful to me and my employees as we're not in Massachusetts at the moment. It has taken all the hassle out of dealing with the USPS, as I can have Mail opened and scanned to see whether to keep it, have it delivered to us here at an affordable price or have it tossed in the trash. So with such a convenient service at an incredibly affordable price, I have found nothing negative to write about. I Highly Recommend this to Everybody. Try it, you have nothing to lose and everything to gain.

Overall: As I said in the review, I, Family and Employees have access to our mail from over 6,000 miles away. The Convenience is absolutely amazing. I could never get the USPS to do what Earth Class Mail provides to us.

Absolutely essential to our nationally distributed company structure.

Jun 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Allows us to run a company with 25 people telecommuting from home in 25 different locations all over the country. We don't have to pay rent for a physical main office.

Cons: Have had trouble with automatic check deposits a couple of times, but tech support has always been quick to resolve the issue. User interface used to be clunky, but has been updated and is responsive and more intuitive.

I had a wonderful experience with Earth Class Mail

Jun 21, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I love the online Notary they provided so that the paperwork was able to be submitted in a timely manner. I know the Notary was a third party service, but it was cool how we were able to get all the paperwork completed online. I love their Register Agent product as well..

Cons: I have to think hard about the cons.. Can't think of anything at the moment. Okay, I thought of something, I didn't see their phone number on the site. I think it'll be best to list it on the site for the customers who need to make a quick call can do so.. That's about all I could think of at the moment.

Overall: I enjoy the product. Will recommend it to others..

I could not operate my business without it.

Jun 13, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The fact that I don't have to handle mail. I can be out of the country for 6 months and still see all my mail. Every piece of mail I open is automatically scanned and digitally archived. I think snail mail is one of the most inefficient things on earth, so I'm glad that ECM exists to help me streamline that part of my life.

Cons: About the software - sometimes it's a little slow to load, especially if I'm scrolling way way back through my mail.

I wish there wasn't such a delay in the time it takes to get my mail (I use the Las Vegas PO box and I understand that once it is received there, it's shipped up to Oregon for sorting).

Sometimes giving out my address is difficult. Some automated web forms don't have room or won't accept that "PMB 61891" part of the address. I wish there was a Nevada street address.

Overall: Don't have to waste time with stupid mail.

Well thought-out functionality, good customer service, and works as advertised

Jun 13, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: (a) Good user interface, comprehensive functionality that addresses our core requirements of automation and elimination of paperwork when interfacing with government agencies, financial institutions and companies that still insist on using snail-mail. I also like the built-in future-proofing multi-user functionality that enables us to scale as our head count grows over time.
(b) Comprehensive and integrated set of services such as registered-agent services.

Cons: (a) It would be nice if you could provide APIs and webhooks for your software so we could achieve total automation. For example, receipt of a paper check could trigger an authorization to do a check deposit without human intervention.
(b) Your service is a little pricey (but it works!)

Overall: Eliminates having to incur the time and expense to pick up physical mail and deal with lost mail.

Love it. I've used it for 8 years and it is life saving for frequent travelers

Jun 13, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: Incredibly convenient and fast. It makes dealing with mail very easy. I love having all of my important mail scanned and stored in one place.

Cons: I think the address is not as professional as it could be. I'd love to be able to say Suite 1402 instead of box 19784

Overall: Mail solution

I use this since I work away from home.

Jun 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: I can access, review and cull my mail remotely. It has all the features I need and some I don't use to maintain my business remotely.

Overall: Reviewinv my mail remotely

Quick, easy and very convenient.

May 08, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The email notifications that I receive for the new mail pieces that have been delivered really help me out.

Cons: Would like a faster download of the mail received, since it usually takes a day or two for me to be able to access the full content of what was received.

Convenient. Easy to use. Has been a good experience overall.

May 07, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It's a godsend for expats who want to maintain a US address for business/tax/credit history reasons. It's great to be able to read mail online.

Cons: It can take a little long to scan some mail. It's not expensive, but it's not cheap either. Obviously cheaper would be nice.

Overall: Permanent US address for business and personal reasons.

Great features, good user interface.

May 06, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Connection to Box.com is handy, although I wish the filenames of the documents would automatically contain the sender's name and date of receipt.

Cons: I regularly get calls from FedEx saying they cannot deliver packages to our address in San Francisco.

Very happy overall

May 04, 2017
5/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: All my mail gets handled really efficiently and we've never had a problem. The customer service team is outstanding and have always responded quickly and easily.

Cons: The user interface could use some work. The settings can be tricky to find and information is not where you expect it to be. Looks like a very old design and stylistically it's quite dated.

Overall: Don't have to worry about my mail while I'm overseas

this was a live saver

May 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This is very easy to operate from anywhere and the user interface is easy to understand. I would recommend it to anyone wanting to keep track of their mail while out of the US.

Overall: Very good solution for keeping my mail while living in another country.

I've never had an issue with Earth Class mail.

May 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: What I like most about Earth Class mail is that I can read and manage my mail from anywhere in the world.

Cons: What I like least about Earth Class mail is that it's a little pricy.

My business 110% depends on ECM

May 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: You can have several offices close to your customers, so they could easily identify with you and contact you locally.
The check deposit service is great.
Customer service with the real world "can-do" attitude.

Cons: Sometimes things go wrong with them, but very very rarely. Prices slowly rise over the years, but the service does not deteriorates. You will not be disappointed.

Overall: It just works, as promised and as advertised, and stays in business helping me to stay in business.

Generally good; wish there were an updated interface with better UX, better mobile app

May 04, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to manage the recycling, scanning, and shipping of my mail from anywhere, which is nice because I travel often for work.

Cons: Hard to figure out how to do things beyond the most obvious things, like creating rules for certain kinds of mail

I am a long term customer for a good reason :-)

May 02, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: That I can conveniently see and manage my incoming postal mail while I am out of the country.

Cons: That it is difficult to quickly see when items have actually left my inbox and were shipped (as they still appear after they were shipped.

ECM ... lifesaver since I travel a lot. Fairly easy to use and customer support ... very helpful.

May 01, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I can view my inbox and preview the mail at the same time. I like the desktop version better than mobile.

Cons: I always get charged storage fees that I can't seem to track easily. I cannot go back to where I left off. I have to start over at home page all the time.

Been using ECM for 7 years! Love the flexibility and address stability. Lifesaver!

May 01, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like that I've had a consistent address for years, I can redirect mail easily, ECM opens and scans mail for me and then it makes it easy for me to quickly process mail. It makes mail as easy to process as email!

Cons: UX is dated and slow, no major feature updates. No easy way to batch actions (I know its supported, but the implementation is weak).

Works great for us as we work while traveling

May 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I really like Earth Class' customer service, they are very friendly and responsive. The platform works great for us as we travel frequently.

I have had multiple accounts over the years, and currently I am an administrator for three addresses

May 01, 2017
5/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: The basic premise of the service has been met, which is important for the price point of ECM. I have seen ECM change over the past few years, and I am glad to see the pricing match the service level. There is no substitute for performance.

Cons: I have access to multiple accounts for various clients as well as myself. Quickbooks Online provides a great method for a master account to manage multiple accounts, and it would be beneficial if there was such a functionality for ECM.

It has been a seamless experience with no hassles so far. I appreciate timely help and care.

May 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The ease of set up. The process flow that was drawn had most of all cases covered and that tells me that the company is really caring towards its customers. I do recommend it to everyone that is in need of a similar service. Even the transfer of shipping to a centralized operation location has been seamless.

Cons: The only thing I would improve is to get the non-responsive website to become mobile responsive because in this day and age it looks pretty out dated.

I've had earthclassmail for years and have had reliable service

May 01, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
1 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Works effectively and quickly enough. Makes living on the road possible which is an amazing service.

Cons: Customer service has been nil: when I've had one issue, the blame for a mislabeled package was passed on to the Post office (as if they'd peel a label off and put somebody's else's name and address on it).

Overall: Being able to receive my mail while endlessly traveling abroad is very convenient.

It's pricey... but it's worth it

Apr 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: If you work virtually and travel often -- this is an essential. I couldn't live the way I do without Earth Class Mail. Not having to be tied to a physical address is just brilliant.

Cons: I don't really have many complaints. If there was one, it's that it's a little pricey when you throw in the street address and check cashing extras. But... I've been a user for 7 years so...

Overall: If you work virtually and live internationally -- this is for you. I have recommended ECM to countless friends and colleagues.

Excellent Mail services

Apr 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Wonderful Business presence in multiple cities. Quick mail scan and forwarding options. Fastest customer service I have seen to date.

Cons: Prices to forward mail from Oregon to California seem high and it always takes a little longer than expected (approx 4-5 days).

Overall: Business presence in target market, with mail forwarding service

Earth Class Mail is essential for Digital Nomads

Apr 28, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: It's a lifestyle enabler.

Cons: That there's not Google Single Sign On.

Overall: We've been using Earth Class Mail since we first incorporated, three years now. RunMags was originally set up to enable a digital nomad lifestyle and Earth Class Mail has been essential to achieve that vision. The platform is easy to use, our mail has never been lost and as you travel, they'll forward mail to your hotel, etc.

Don't Leave Home Without It!

Apr 27, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: User friendly menu guided "step by step" system.

Cons: No longer allows me to deposit funds to my ECM account without customer service assistance. Also, shouldn't need customer service to arrange the occasional check deposit.
More shipping method options would be nice, but not critical.

Overall: Having lived abroad now for going on 8 years, I just don't know where I'd be without the ECM tentacle to my life back in the States. They forward my favorite products that I can't get overseas and handle the occasional check deposit. Thanks ECM for turning problematic into 'simplematic' for this expat!

Excellent Service

Apr 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Very friendly and easy to learn and use.

Cons: Some letters are classified automatically as to be scanned.

Overall: The service is excellent. Our letters are processed timely. Its customer service representative are qualified and highly trained. They always have a very assertive answer and solve issues.

Recommendations to other buyers: None.

Vendor Response

by Earth Class Mail on September 01, 2017

Looks like you left your review in the wrong place. Earth Class Mail is not Paycor.

Great solution to manage the mess of mail (paper) that a small business creates

Apr 27, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is easy to use and has lots of control. Build mail routing rules, scanning rules, setup check deposit, etc.

Cons: The platform is a little older, not as many modern design elements, but it gets the job done and the functionality is great, and on some level I don't need every site I use to look like Facebook.

Overall: We use ECM extensively to manage the mail that we get running several small consulting and software resale companies. Before ECM getting all of the right paperwork to the right place was a pain. After moving online can now manage our mail from wherever we are.

Unlike 'virtual office' packages that we've looked at ECM is focused on one thing: mail. They do a pretty darn good job of it too. No worrying about missing letters, you get simple controls to delete the junk mail and fast scanning on the important stuff.

Even when we've had problems customer support is great. We've learned some limitations (don't get a laptop shipped to your ECM address if you need them to forward it on via next day shipment, lithium ion shipping rules apply to them as well) but even when we ran into them it was easy to get ahold of support and they did the best they could to sort the problem quickly and efficiently.

Good people, great product. Best solution out there for small companies looking to unburden themselves of paper mail.

Earth class mail

Apr 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Ease of use. Great website.

Cons: Price.

Overall: I have been living overseas for the past 10'years. ECM has allowed me to maintain a local address while abroad. Love it

Recommendations to other buyers: Make it in different languages.

EarthClass Mail has streamlined our administration needs

Apr 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have used EarthClass Mail for 5+ years and couldn't be happier. Our mail is scanned and our bank deposits are made quickly and efficiently. Having our mail received by ECM frees up time to work on other more pressing items and it has helped keep our office running paper free.

8 Years of Stellar Service Deserves an Award

Apr 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: For eight years, ECM has made it easy to live where I want and not worry about mail.

As a freelancer, I go wherever my client wants. Sometimes for a long time. ECM gives me stability. They collect my mail, scan what I want to read now, send what I need to see in person, recycle mail when I'm done, and make sure I always stay in the know from every place I visit.

Keeping my LA address even when I'm not here has made it so easy to get cheques, remain in touch with businesses I want to hear from, and even build trust with my associates who know they can send me key documents that will reach me immediately.

Great solution if you hate mail or lose paper!

Apr 27, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: Generally easy to use, decent features, plus they ask for feedback to improve their service.

Cons: It isn't cheep, but that's a trade off for not having physical mail anymore. The UX is a little clunky and it would be nice to have an app.

Overall: I hate mail, I really hate mail. When I lose paper, it costs me money. ECM is a great solution, I get my mail where I get my email - the way it should be.

Recommendations to other buyers: Give it a try, it's actually pretty neat.

Invoice improvement suggestions

Apr 27, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
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Pros: Excellent product, good software.

Cons: Price, shipping rates expensive

Overall: Invoice download could be more accesible and invoices could include full info of invoice issuer (ECM) and client