Who Uses This Software?

Small to medium to large businesses and organizations. Including professional services, and non-profit organizations.


Average Ratings

266 Reviews

  • 5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $25.00/month
    See pricing details
  • Pricing Details
    Starting at just $25 per month. Or try our Annual plans, and get 20% more.
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Textedly
  • www.textedly.com/
  • Founded 2015
  • United States

About Textedly

SMS Marketing Services made easy. Instantly send 10 or 100,000 SMS Text messages to any mobile phone number. Easily build an opt-in subscriber list. Schedule text messages to go out any time you want. Track text message delivery. Our plans start at only $25 per month. Or try our Annual Plans and pay up-front for one year, and get 20% more messages instantly.


Textedly Features

  • 2-Way Messaging
  • Contact Management
  • Mass Texting
  • Message Personalization
  • MMS
  • Mobile Coupons
  • Mobile Keywords
  • Polls/Voting
  • Reporting/Analytics
  • Scheduled Messaging
  • Shortcodes
  • Text-to-Win

Textedly Reviews Recently Reviewed!


One of the best sms texting and marketing services

Feb 13, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I love how reliable and easy to use Textedly's web dashboard is. Things are well though out and easy to find. The feature set has everything we need including the ability to bulk import, schedule messages, and even attach photos. It doesn't require any of our end users to instal anything like WhatsApp and requires no special training for those receiving messages. We use it for group messaging large numbers of volunteers. The pricing is super fair and the customer service is excellent. I've compared textedly with a lot of other services in its range and by far I prefer and trust it for needs.

Cons: In order to bulk import textedly has to approve your account and it's best you sign up with a domain email if you want to import via csv a list of contacts. However they do this in order to reduce the likelihood of getting their short code flagged as spam and this helps to ensure the reliability of sms messages getting delivered reliably. So in truth this is a positive thing. Just requires some manual verification to get approved for it. But customer service is fast to get it done. I'd suggest that maybe they could have someone available via email on the weekends who could enable this feature in case a user signs up late in the week and needs to enable the feature asap. But not a huge deal.

Overall: We've had an excellent experience with textedly and have come to trust them over the years we've used them for our important group communications.

Good pricing for a no-frills texting service. Responsive customer service.

Jun 08, 2017
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
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Pros: Pricing is quite good. The administrative back-end is intuitive, and the set-up steps are easy to follow. Good match for smaller businesses setting up this type of service for the first time.

Cons: Unable to export subscribers. The current workaround suggested by Textedly is to copy and paste out of the admin listing of subscribers. Not a good solution. Importing/exporting is a basic function with any database-driven service. Unpleasantly surprised that this function is absent. Importing a current subscriber list is a bit unusual. You send your Excel file via email with your keyword as the subject line. Would prefer to handle everything in the admin back-end. Also can't import subscriber join dates, even though that field does exist in the Textedly database. The Textedly suggested workaround is to put the join dates in a different field, such as the email field. Another area that needs attention. In short, I like Textedly for the pricing and general ease of use. But if your business has an existing subscriber base, and you're looking for a new vendor, beware of a few significant issues with importing/exporting. One can hope that Textedly takes note and promptly addresses these issues.

Overall: We're still trying to decide if there's enough value with this vendor to counter the issues with importing/exporting subscribers. We're currently with another SMS vendor that has more features (many that we don't use). We're looking for pricing in the range offered by Textedly, but the import/export functions are so basic and so critical to what we do.

Textedly has an easy to use format, friendly tools, and incredible support GREAT for you too...

Jul 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The fast and easy to use web interface makes short work of sending 100's of text messages. Managing the users is simple, quick, and intuitive. Each text can be unique or use the self created auto messages to send quick to the point instructions. We have used Textedly to announce our down systems, system maintenance, special HR programs events, and those time pertinent reminders. With no minimum to use and no max, you pay for what you need and what you use. Change plans when ever and how often you need. Simply put there is not a more reliable and more friendly tool on the market to send SMS messages, freeing you up to focus on the more important things like your product, people or customers.

We have only had to use Support one time, the response time was super fast, the agent was friendly, courteous, and knowledgeable. The actual issue had nothing to do with Textedly, it was a CO issue, but I still got updates and information as the issue progressed and was resolved.

Cons: Nobody is perfect, and no company is perfect, but I honestly do not have anything to list as a con for Textedly.

Overall: Daily, weekly monthly updates. KEEP up the great job!

A great interface with a user centered functionality

May 12, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Recommended!! if you are looking for an effective an on-time solution for you message marketing campaigns.

Pros: We are always on the move so we need something which can be easily accessible and flexible. Textedly suits best for instant messaging. It gives us feasibility to send a proper format message so that our customer/clients gets the whole knowledge in a single message, thanks to Textedly. Along with mass messaging, we can schedule it as well for later days. Apart from all other functionality, Textedly has a great customer support, which adds more value to customer experience.

Cons: Satisfied with all the aspects, and so simple to operate, for the cons, there is nothing much but they can always bring something new, which solves the pain issues of email marketing, can have more options in "Filter". Other than that, Great Work Textedly Team!

Great for churches! The possibilities are endless!

Aug 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The ability to reach people in the fastest easiest way. EVERYBODY at least glances at a text message if not read it completely. You can't say that about voicemails, emails, physical mail, etc...

Cons: The software itself is awesome. Took a little while to figure out how to use it. There were not useful videos or articles to help me with what I wanted. I use Textedly for two purposes.

1. For ongoing communication. People subscribe to a keyword (an all church keyword, or youth ministry keyword) and I can periodically send messages to inform, advertise, or communicate information.

2. I use a keyword for single use, or special uses. (To register for an event online, they text the keyword to get a link to online registration. Or to interact with the Sunday sermon, text a keyword to get a link to an article referenced, or for a survey, or poll.)

There were no articles that explained I needed to delete subscribers if I wanted them to receive the automated predetermined message again. If they aren't removed and they text the same keyword again, they get a message saying they are already subscribed rather than getting the message I made.

Also, you CAN change an existing keyword to a different keyword (the help articles don't say this). But you have to delete everyone that has subscribed to that first keyword before you can change it.

Overall: This is opening up new possibilities for our church. People are better able to access information and we can communicate more effectively with Textedly. There are many opportunities we haven't even explored yet utilizing this new way of communicating.

Easy-to-use interface and great way to interact with our customers.

Jun 22, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
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Pros: Interface - it is easy to use for anyone regardless of technical skill.

Contact management - it is very easy to upload a CSV file of your customer list or manually enter in a new contact. Searching for a specific contact or keyword tied to that contact is also easy.

Ability to schedule texts - this alone is great because I can schedule campaigns ahead of time when a promo goes live and I don't have to worry about setting it up the day-of.

Individual and mass texting abilities - our customers love that now we can send individual texts that their order has been shipped and alerts them. Also the ease of use in sending a mass text is the real use of this and having both capabilities really makes this product shine.

Price - great value for the product. Texting services are a dime-a-dozen these days and I have used a few but Textedly is the best all around for value of what you get!

Cons: Not a major con, but would like the ability to send messages to specific people or keywords using a filter from the new message page. It already can be done by going to the Subscribers page, performing a filtered search and then sending message from there. It's not a major con and is nit picking since that is only one extra step but that's about the only con I can think of using Textedly.

It has been very good. User friendly, cost effective, great features for simplistic usage

Jul 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that I can schedule a group text message to be sent out ahead of time. It is super helpful administratively for me to accomplish this task earlier in the week whereas with other free texting services you have to hit the send button exactly when you want it sent - the send later option is amazing and worth every penny! Super affordable as well too.

Cons: Uploading the contacts can be a little difficult at times - chimp mail is a little bit more interactive and helpful to upload contacts/emails whereas Textedly format of their CSV doc needs to be exact or will reject uploading contacts; however, once you have it formatted properly it works amazingly!

Overall: Increased ability to communicate more effectively with my leaders, teams, and members. Great tool for getting information out efficiently, quickly, and people don't feel spammed.

Textedly is a MUST for all churches and religious organizations!

Oct 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Textedly offers one of the cheapest (if not the cheapest) mass texting with shortcode plans online. For a small church group with just 200-300 members, it was not worth spending upwards of 75 dollars monthly to send them weekly notifications. But with Textedly, the price was almost 80 percent less! Best of all, the user interface is so smooth, I am able to send mass texts from whereever from my phone. The support group always gets back to me as soon as possible as well and is very helpful if I have any questions!

Cons: There are no cons compared to other mass text messaging platforms. The one thing I can say is that they don't offer just a standalone service where you can buy credits one time and just use them. You have to subscribe to a monthly plan no matter what.

I love the system. Easy to use and affordable. It is a staple in our marketing plan. A+++++

Aug 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use.

Easy to upload csv file. The interface is perfect.

The affordability is great.

I love having the templates and having the ability to send at a later date.

Cons: I wish it had campaigns that we can set up so when we enter a lead there would be a series of pre-determined text that would go out without having to set each one. But really not an issue.

Overall: We use textedly to text the expired listings in our market. It gives us a second option on reaching prospective clients. We are also looking into sending text with video links to our current clients and prospect. The next step is to use as a way to connect with our farms.

Simple and Easy

Sep 04, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The set-up was really easy. Once we signed up, we used the online chat for help. They walked us through what we needed, sent us the forms, and then it was super easy to implement. Each time we send out more texts, we can see previous campaigns and even re-send as we choose. Notifications when people text us come to our email so we don't have to log in constantly and check. Very user friendly.

Cons: Unfortunately you cannot send campaigns to only NEW people who sign up. So if you have a campaign this week and send it out and hope more people sign up, you either individually have to text them, or wait until your next campaign. You can't just grab those people all in one swoop. Opt in is easy for the member, but if they opt out in error, and text you that...you can't use this system to opt them back in or contact them. You have to use something else (email, call, etc) and inform them to sign up again.

Overall: This service has been incredibly easy to use. If you need to go to more characters and send two texts that works pretty easy. If you don't have enough messages in your bank, it is easy to purchase the additional ones needed to send those all out. Overall, this is just a basic system that is easy to use. You don't get a lot of customization, but for small companies like us with only a few thousand texts going out each month, it is a perfect fit.

The functionality of Textedly makes it one of the best programs on the market. Textedly is #1!

Mar 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Besides the fact that Textedly is an awesome tool, the one thing that I like most about Textedly is that I get to keep my unused text messages. Some months we're heavy users than the next month may not be as busy. The rollover text messages helps our organization in times when we are using more messages. I absolutely love the idea of sending photos and URL's with the text message. Sometimes the photo will grab a person's attention before the actual text. Overall, Textedly is an awesome product for the price. It may not be as fancy as some its competitors but Textedly gets RESULTS! And, that's what matters to use the most.

Cons: I would like to have more KEYWORDS. Perhaps, Textedly could offer a subscription for KEYWORDS. For example, purchase 10 keywords for X number of dollars. Although the option to purchase keywords is already available, I think having a option with a subscription fee would be an improvement.

Overall: With Textedly, I'm able to login, setup a text message distribution literally within five minutes. It's amazing how easy Textedly is to learn and executive. Great product!

Best Mass Texting services software I have ever seen.

Jun 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This is the best mass texting service I have ever seen. The feature of setting communication on my time is the best feature. I can effortlessly build my customer base. And the other things is, there is no limitation about signing up, how many people I like. If anyone sign up, textedly automatically track zip code, state etc. that's why I can know how is performing my campaign. That's why I am like this software..

Cons: Subscriber data is more complicated. This software is not so user friendly. Company's support system needed some improve.

Simple. Cheap. Reliable.

Jun 19, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Textedly is far cheaper than any other mass texting software we have used. On top of that, it uses material design and has live customer support. I am very impressed with their services and recommend them to anyone who needs a mass texting platform. Textedly is by FAR, the best mass texting platform we have tried.

Cons: I wish they had a mobile app (Android AND IOS) and SMS notifications for incoming messages. Also the ability to add subscribers without them having to send and an SMS to the short code.

The most important feature doesn't work

Apr 23, 2017
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: When I purchase something (demo or otherwise) for possible consideration, I simply want it to work, even in demo mode. Went through the process of signing on and spent most of the evening trying to figure out how to upload a simple contact(s) list. No button to do that anywhere. I would like to purchase a sms marketing plan that allows me to upload an already established list and simply will not start from scratch. EXtexting, (not happy with them, but at least they allow you to upload a list. Bottom line, when I want something online I want it to work with ease and no headaches. My search continues fro a company that I can do business with

Cons: When I purchase something (demo or otherwise) for possible consideration, I simply want it to work, even in demo mode. Went through the process of signing on and spent most of the evening trying to figure out how to upload a simple contact(s) list. No button to do that anywhere. I would like to purchase a sms marketing plan that allows me to upload an already established list and simply will not start from scratch. EXtexting, (not happy with them, but at least they allow you to upload a list. Bottom line, when I want something online I want it to work with ease and no headaches. My search continues fro a company that I can do business with

Lorraine Textedly review

Sep 21, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is extremely easy to use! It really helps drive my business!!

Cons: I wish there was an app and the ability to add photos on the go. I also would like to have another number my clients can text other than 33222

Overall: My overall experience is pretty much just wish the software was more up to date so I could really take full advantage

New customer database and communication platform.

Feb 25, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Time management! We can't say enough about how valuable our time is as well as everyone's! Textedly helps each of our customer service professionals get factual information to all our customers quickly without interrupting their other daily duties. It also limits the intrusion of our updates to our customer's busy schedule. A quick text, and you're back to business!

Cons: With our current needs and volumes, Textedly can handle most all jobs. There may be a few applications that can expand the capabilities of what we may do each day. Only at the level of subscription we have we do not have that functionality. It may be an addition we have not looked at this possibility in detail.

Overall: Ease of use, ease of read, ease of navigation throughout, and TIME to get the job done! We love it!

Number One!

Apr 29, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Textedly is a relatively new company. They opened there texting platform to the public in 2015. We were there first paying customer. We will never go to any other vendor. Textedly gets it right! Since there platform is so new, it is super-fast, agile, beautifully designed, and works on any device desktop, tablet, even a mobile phone. As soon as we log-in to our account at Textedly.com, we can immediately see a snapshot of our subscribers, text messages sent and delivered, as well as a live activity feed of who just signed up. We can also see our text messages if we have them scheduled to go out in a future date. We currently have over 3,000 subscribers that have opted-in, and we send our marketing text messages to, mostly coupons and discounts. We have never had a problem with Textedly. They usually send those entire text messages out and everyone gets them in less than two minutes. I can review the reports after sending out our text message campaigns. And with their easy to remember Short Code of 33222, it makes it simple for us to gain new subscribers, people opt-in by texting my Keyword to that short code. Highly recommend. On one day, we sent out a text blast message, and it increased our sales on that single day by $2,000. Great company, great service.

Textedly has given me everything I need to keep my audience informed. Great experience.

Apr 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Biggest pro is affordability. Cost based upon communication need is a no brainer. Textedly is very user friendly. They also offer analysis of texts sent feedback received. The ability to add graphics to text is great as well. A lot of great opportunities for increased outreach through this service.

Cons: I have used this product for almost a year now. At this time, I have not experienced any negative features of textedly.

Overall: I am able to communicate with those that express interest in my organization. I keep parents and students informed on upcoming events and such, all in one easy to use platform.

Love this software! Very easy to use!

Apr 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: How easy it is to use and how I can schedule texts to be sent at a later date. I regularly use this for sending reminder appointment texts in my spa, so I really love this feature. I also love the notifications feature when customers reply back to my texts. I have it set up to email as well as pop up notifications.

Cons: The only thing that I have found is that I would like to see the subscribers in alphabetical order. However, they are in order when you create a new message and add a subscriber. It also may be user error on my part as to why I'm not seeing it like that.

Overall: Saving time on calling clients for their spa appointments. I just set up a reminder text to be sent when they schedule their appt and never have to worry about it again.

Used Trial to get a feel and had access to support staff to assist me in understanding how program w

May 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, information that is available to show your results in real time. I appreciate the value that the platform provides with multiple keywords.

Cons: I have had "zero" problems with this program and cannot say anything negative about the platform. OK, maybe the response time to the online chat could be faster.

Overall: real time results, ease of use, great online and live support

Using this Text Platform for Reaching out to Research Study Participants and it is Excellent!!

Nov 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is VERY intuitive, easy to use, you can import/export your lists and it makes it easy to text specific groups of people or cohorts as we like to call them.

I like having specific "Keywords" that people can subscribe to. You can reply to specific individuals, and the dashboard gives you a breakdown of your messaging activity, which is great for tracking your work. You can also schedule messages to be sent at a later time, which is time-saving when I have to juggle multiple tasks at the same time.

Cons: I haven't found anything I didn't like, so far this platform has been perfect for meeting the needs of our project.

Overall: Great! I would not change it for any other option.

Great for a small business to communicate

Feb 27, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Very good

Pros: The interface is well laid out, it works very well, contact management is very easy to arrange, and group messaging is much better than ordinary SMS.

Cons: I wish there was a way to save pre-set messages for group messaging, but that is a minor complaint. I really like most of Textedly.

Capterra loader

Like Mailchimp, but for Text

Dec 07, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Cost! Of the various texting platforms, we found Textedly to be among the most economical.

Additionally, I like that customers can join our text message lists by sending us a text message. This comes in very useful when we are delivering s presentation or are at a convention.

Cons: When you sign up, you're assigned a phone number like "555-222". I wish that the number was a normal number, like 612-555-5555, because customer tune out the corporate looking number.

Secondly, it is very difficult to text customers individually. Rather, the platform is built for "mass" texts that go to an entire list of people.

Finally, there is no ability to add in unique elements into the text. For example, in email marketing you can add tags to include an individual's name into the body of an email. That type of customization doesn't exist via Textedly.

Overall: We are a subscription based e-commerce company and we use Textedly to connect with users when their credit card has expired such that they can update their payment method.

Stop looking for companies that proclaim they will reach your customers, TEXTDLY will!!

Oct 03, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Textdly Software is the easiest, but most sophisticated user friendly software that my company has ever used. But even if you did have a question or needed assistance, they are a click a way and will answer any questions immediately, truly remarkable! Best interface my company now has, thanks TEXTEDLY!

Cons: There is nothing I do not like about the software. Best Text messaging platform that exists, trust me, my company has tried many!

Overall: I can reach all of my customers hassle free without third party interference. This Software will now allow me to control when, how and what my customers will receive via text. I can also see progression on new signups etc. from all of my locations.

Experience has been wonderful

Mar 21, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I enjoy the ease of navigating the process of Texting and the ability to ad photos to the text.

The text arrive promptly after submitting them.

Cons: I would like it to be more customer friendly when you need to edit or enter a subscriber that has been deleted back into the process

Great for mass texting

Oct 15, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is very easy to use. I thought it would be difficult to learn how to send mass texts, but the tools are simple and there isn't much of a learning curve.

Cons: I wish the texts would send faster. I'm not sure if this is standard, but it seems like the messages can take a while to get to our clients.

Simple, exactly what we were looking for.

Feb 22, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Uploading several phone numbers in one motion saves a ton of time. I also like the phone preview of what my text will look like.

Cons: I don't find the UI intuitive. I feel like I still have to hunt around for what I'm looking for a lot of the time.

Overall: Ease of use. Quick.

Growth Pains

Mar 28, 2019
2/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

1 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: Ease of use simple to keep subscribers apprised but technical foundation of the platform and accompanying customer support is suspect

Cons: Upon contacting customer support to discuss why messages were stuck in the quu and not being delivered , the company proesse there were no technical issues on their side. After requesting a constructive escalating I was told I that due to issue severity that by rule I would be contacted within the hour ( BTW asked for a method to contact a tech support manager directly and I was refused). It is now 1 hr and 40 min later and the support magt did not reach out because they were overwhelmed by other delivery escalations - meaning there actually was in fact a a platform issue that was being swept under the rug. As a long time customer support professional and a platform user I find this deplorable.

Fantastic, and the Best Price for This Type of Service

Apr 13, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
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Pros: The interface is easy to navigate, and setting up scheduled messages was simple (they included helpful instructions). The price is also great for the service. It may not offer quite as many features as some of the competitors, but for a simplified version of a bulk messaging service, it's a better value (especially when, like me, you don't use many of the additional features offered by other comparable options. For smaller businesses, this is an exceptional choice.

Cons: It would be nice if it were easier to filter, perhaps some more customization options there would be nice. Aside from that, there's not really anything I can complain about. The one time I had to contact support, the wait time seemed a bit lengthy, but I don't know if that's a regular occurrence or not.

Overall: We used this platform to send a series of incentives and promotions to our current customer base over the holidays. The service worked very well for us, and I can definitely see us doing a similar campaign with them during the next holiday season.

Best value!

Oct 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I love how I only pay for the outgoing texts! Interface is user friendly and super easy.

Cons: Wish I could double the amount of characters in the texts without using two credits.

Overall: I love that they're simple to set up, competitive in pricing, and easy to use!

Great program

Oct 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Texting to customers is easy and quick!!

Cons: Sometimes customers can't get subscribed

You Guys Rock!!!

Dec 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: My name is Steve Finlayson with Business PowerNET. We are a digital marketing company. Textedly is AMAZING for several reasons.

1. Whenever I have an issue (mainly because I am new at this), there was always a helpful person to assist me.

2. There service works! - it's is reliable and does not break the bank.

3. When you want to grow your business... use this service. You need to be where your customers eyes are because Obscurity is a bigger problem than money.

Cons: No cons. The systems works for our company.

Overall: It works...

It's reliable..

It's affordable...

Capterra loader

Tried the rest, Textedly is the best

Nov 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Full functionality! Works extremely well for mass text marketing and communication.

Cons: It works well in every facet. No complaints.

Overall: It solved a major problem within our organization. We now have internal communication.

So easy to use!

Jul 12, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I loved the clean and simple design of the website. I found it to be very intuitive and easy to operate.

Cons: I wish there was an app for it. We also encountered a 24 hour period of not being able to use TAGS which is how we are set up to communicate with our groups. However, your team gave us 500 extra texts which made it a little easier to swallow.

Overall: We were able to quickly and easily able to communicate with our staff and parents of the kids camp we run for the month of June. We often need to share timely news about delays and things to remember and this program was a perfect fit for us.

Anyone Wanting Mass Messaging Should Use Textedly

Aug 29, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The software is very intuitive and user-friendly. I've experienced no down-time with the website and have always been able to accomplish my goals.

Cons: My ONLY two critiques are that I wish I could delete keywords and the subscriber list associated with them and I would like to be able to easily export my subscriber lists to do some outside analysis of my subscribers. But these are VERY minor issues for me, more like wish-list items.

Overall: Customer service has been very responsive and helpful. They've truly gone above and beyond what I could have asked.

Best SMS service out there!

Sep 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This is the best SMS software tool out there for a small business. The user interface is great and the pricing is excellent. The support from Textedly is the best as well! I highly recommend this services to everyone.

Cons: Nothing negative to write about this software.

Overall: I can use this service to communicate to over 500 customers at one time. This is great value to me!

It's been a great tool for our business

Nov 02, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Extremely user friendly, so far we've had 100% delivery rate, very well priced for small business that need less than 2000 messages per month.

Cons: We use this service for VIP guest list for a nightclub, we would like to be able to customize the message people get after sending a keywords more than one time. For example, if one of a person that has already subscribed to one your keywords texts your keyword again, the customer gets a message saying "You've already subscribed to this campaign" which is not suitable for us!

More than enough...

Aug 25, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: I most like that this software is both easily accessible from my computer, as well as my iPhone. I'm a MOM of two small children (2 years old, and 5 months old) so I'm not often able to be sitting in front of my computer working. This software allows me to create and send my texts from my phone with ease.

Cons: There was really nothing that I don't like about the software. It encompasses everything I need to accomplish my ongoing goal of reaching, and connecting to, others via text message.

Capterra loader

The Only Guarantee My Customers See!

Sep 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I like that the software is very easy to use and that I can see my results immediately when a message is delivered.

Cons: I don't like that there isn't a separate mobile app that I can use with the software. Even though you can use it through your browser, it's not the same.

Overall: The reason I chose Textedly is because I was looking for an affordable option to communicate with my followers while being on a very small budget. Textedly is exactly what I need without a ton of bells and whistles. I love the service and my customer engagement has increased greatly!

Streamlined and reliable

Oct 02, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The idea of it, reliability and simplicity. The software is an excellent idea for mass communication. It is reliable in which you know it works and people respond very well. It is extremely simple to use but it's simplicity is what makes it great.

Cons: Limited features, but I am sure as you acquire bigger packages, more features are available. BUT if it had an app, this would be out of this world! ;D

Overall: Ease and efficiency of communication with large groups of people. Easy to use and easy to get used to.

Textedly is one of the best Text Messaging Co that we tested and used for our projects in RE.

Mar 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: 1. High level of deliverability 2. Ability to communicate & track the process with many clients at the same time 3. Cost per text 4. Ability to send pictures and links 5. Simplicity to use

Cons: It would help if you can have more keywords for the same monthly rate. We need to track different groups on our list and it will help if it is possible to use different keywords without paying extra. You will attract more clients with this flexibility. All the rest works great! Thank you!

Extremely proficient texting service that works incredibly well with our database!

Jul 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: It's easy to update contact tags that make custom segmenting very simple. As a recruiter for a university, I find textedly to be an incredible tool that is vital to our process.

Cons: There's honestly nothing I can say that is negative about this service, but I can say that what I do like least about it is that if it ever stopped existing, then I'm sure I wouldn't be able to find a comparable product for the price.

Overall: Easy to use and it works extremely well with our in-house database.

Excellent service, feature set, and price.

Jul 27, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: It was easy to use and feature rich as well as reliable. Customer service was responsive and very helpful. We had no issues and loved the service. Loved the ability to schedule messages and they went out within seconds.

Cons: The only thing we would have liked is the ability to import csv contacts ourselves. However, textedly will do this for your for free! Just send them your file and in a short time they will import all your contacts included with your plan. Their staff is quick and very helpful and for those that are not great at spreadsheets, it is likely safer to have them do it anyways. We are csv junkies so we would have felt capable of doing any imports ourselves. So this is likely not a critical issue for most other businesses nor was it for us. Just a personal preference.

Overall: Enabled us to give out quick and important alerts and updates to our volunteers and even include images.

Capterra loader

Interesting marketing tool

Dec 12, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the idea of mass group texting to your customers and the way how easy you can text scheduling. It's pretty innovative and it's good to use it in mobile-centered marketing era when digital advertising is getting so crowded. A good way to remind your customers about the update in the software or app they use.

Analytics are also very robust!

Cons: Not much, I really like it. If they won't get too expensive I keep using it.

Overall: Great!

Capterra loader

From day one we have been impressed with Textedly.

Jul 26, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: They are continuing to grow there features on a regular bases. the price is more than right and the value is beyond wonderful.

Cons: So far it has been hard to find one. We critique our services hard, Textedly has met and exceeded all of our needs and want with there service.

Overall: Marketing is never an easy thing to contend with. With Textedly I can give our prospects that one last chance to commit without being intrusive. we have had great results thus far and are pleased with the Textedly service team.

Great Product/Service at a Great Price

Feb 21, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Textedly is GREAT! The dashboard is very clear easy to use and navigate.

Cons: My only wish is that there was an app to use on the go.

Overall: Our PTA was looking for an effective way to communicate with our members. We were able to reach many more people through Textedly! Everyone does almost everything from their phone. Textedly allows our users to save events to their calendars, click on links, send emails and much more! We love the ability to schedule outgoing messages in advance and even send images! And the price is unbeatable!

Brilliant for FILMMAKERS!

Aug 06, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Simple, efficient and very effective.

Cons: I would have liked a "NO REPLY" option.

Overall: I am a Production Manager/Assistant Director for Film and Television and often times we work 13-15 hours daily trying to get the next day's schedule and crew calls complete. Having a text service helped tremendously to send an update to the crew for when their work times would be, especially in more than one crew unit (A and B Unit separate times) so they can go to sleep while the schedule is being locked.

I intend to use the service in the future.

Great Company, Great Price, Easy to Use!

Mar 20, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: It is very easy to use for anyone whether they are tech "savvy" or not. The price is very fair and I like that there are different options for plans to fit anyone's needs or budget.

Cons: I wish there was a way to auto merge names when mass texting to make mass texts more personal. I also wish there were ways to create groups without having to have additional keywords.

Overall: Textedly software has been a great asset for our company. What I love most about it is how easy it is to use and you really can't beat the price! The customer service has been top notch and very quick to respond with any questions I have had. I would highly recommend to any company looking for an effective way to grow and build customer relations.

I love Textedly! It has made It easy for me to reach mass amounts of people interested in my product

Dec 12, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: The ease and convenience! They also recently updated the layout of their app which has made it so much easier to navigate on my phone. Also they have amazing customer service. Since day 1 I have been satisfied

Cons: My only con is I wish the cost of the increase of messages was just a shy cheaper. My subscribers have been growing rapidly which makes me come out of pocket more each month. But the pricing is still decent, I'm still here

My experience with Textedly has been awesome! I am getting my money's worth, and it is user friendly

Jun 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money

Pros: It is user friendly for those who are not tech savvy! I have easy and prompt access to customer support. And my subscribers get quick responses! I also love that so can response to subscribers as well !

Cons: I wish my unused messages could roll over into a new month. I think this should be considered. In addition, I should be able to receive email notifications when new subscribers sign up, but overall this platform is AWESOME!