--- title: "Textedly Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Textedly the right SMS Marketing solution for you? Explore 352 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/150912/Textedly/reviews/" page_type: "reviews" language: "en" --- Textedly 4.5 (352) [View alternatives](https://www.capterra.com/p/150912/Textedly/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 28th, 2026 # Reviews of Textedly Ease of use 4.5 Customer Service 4.4 ## Pros and Cons in Reviews ZM Zuen Kay M TCReal Estate, 2 - 10 employeesUsed the software for: 6-12 months. “Best for: Real estate agents who want an easy-to-use SMS tool for lead follow-ups, open house alerts, and listing promotions.“ March 13, 2025 NG Nicole G Office ManagerInsurance, 2 - 10 employeesUsed the software for: 6-12 months. “Editing Contacts can be difficult, I am in the process of updating our contact list and it's a bit more challenging then I expected, although customer support is easy to reach.“ September 19, 2024 TD Timothy D PresidentTransportation/Trucking/Railroad, 51 - 200 employeesUsed the software for: Less than 6 months. “After researching many bulk texting services, Textedly appeared to be the best fit and value for our company to send a text "blasts" to all 60 employees at one time.“ January 15, 2024 RK Regina K CeoInternet, Self-employedUsed the software for: Less than 6 months. “It didn’t allow me to make certain changes and filter which ones I didn’t want to send out“ March 7, 2025 NG Nicole G Office ManagerInsurance, 2 - 10 employeesUsed the software for: 6-12 months. “Very Simple and User Friendly, customer service replies quickly and offers quick resolutions“ September 19, 2024 Jade M Digital Marketing SpecialistMarketing and Advertising, 2 - 10 employeesUsed the software for: Less than 6 months. “The analytics are basic and don't give very good insights.“ September 8, 2025 MN Monika N Revenue Sales Marketing ManagerHospitality, 51 - 200 employeesUsed the software for: Less than 6 months. “First they offer 14 days free trial which is a plus.“ June 10, 2025 TD Timothy D PresidentTransportation/Trucking/Railroad, 51 - 200 employeesUsed the software for: Less than 6 months. “Even after paying for an annual subscription, it's impossible to use.“ January 15, 2024 ## Showing most helpful reviews Showing 1-25 of 352 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jade M. Digital Marketing Specialist Marketing and Advertising Used the software for: Less than 6 months ### "Straightforward SMS marketing" September 8, 2025 4.0 Does what you need on the base level. Helpful for businesses but complex funnels are a little trickier. Pros Extremely easy to set up. Campaigns are easy to do and in compliance with SMS regulations. Bulk messaging, scheduling texts, auto responders and keyword opt ins are super easy. Cons Pricing gets way more expensive as your contact list grows. The analytics are basic and don't give very good insights. Review Source ZKM Zuen Kay M. TC Real Estate Used the software for: 6-12 months ### "Textedly Review" March 13, 2025 4.0 Best for: Real estate agents who want an easy-to-use SMS tool for lead follow-ups, open house alerts, and listing promotions. Not ideal for: Those who need a full CRM or email marketing suite. Pros Easy-to-Use Interface and Mass Texting ability Cons Pricing is based on the number of texts sent, which may get expensive for large campaigns. Switched from [Google Voice](https://www.capterra.com/p/210592/Voice/) limited texting for google voice and we need to do more Review Source SK Seth K. Land Specialist Environmental Services Used the software for: I used a free trial ### "Refusal of any refund and wouldn't allow me to cancel" September 14, 2026 1.0 I purchased a $348 annual Textedly subscription on September 14, 2026. Within minutes, I realized the platform could not be used for my intended purpose because uploaded contacts required prior opt-in consent. I immediately requested a refund and cancellation. The refund was denied. More concerning, customer service told me I could not cancel the annual subscription until 14 days before the September 2027 renewal date and that I should set a reminder to return approximately 351 days later. I then opened the Terms of Service link that Textedly itself provided. Section 1(E) specifically states that a customer has the right and ability to cancel a subscription “at any time.” I copied and pasted that exact language into the live support chat. Even after I pointed this out, I was again told to set a reminder and come back in 351 days to cancel. I also pointed out that California law requires an online cancellation option for applicable auto-renewing subscriptions and cited the relevant California rule. I was again told to wait 351 days. After roughly 20 minutes of back-and-forth, Textedly finally claimed that my account had been set to cancel at the end of the annual term. However, they did not provide documentation or proof of cancellation, and my billing page still showed a future charge scheduled on the account. I requested written proof that the billing had been canceled and that no further charges would be made, but at the time of this review I had not received a response. My issue is not simply that the refund was denied. It is that I repeatedly asked to cancel, cited Textedly’s own Terms of Service stating I could cancel “at any time,” and was still told by a live representative to wait 351 days before cancelling. The process was unnecessarily difficult and did not match the written terms they provided me. Pros The platform appears to offer a solid set of messaging and contact-management features, and the dashboard is relatively straightforward to navigate. Support did respond quickly through live chat. Cons I purchased an annual plan and requested cancellation within minutes after realizing the platform could not be used for my intended purpose. Support initially told me I could not cancel until 14 days before my September 2027 renewal date and that I should set a reminder to return approximately 351 days later. I then opened the Terms of Service link that Textedly itself provided. Section 1(E) specifically states that a customer has the right and ability to cancel a subscription “at any time.” I copied and pasted that exact language into the live chat, but I was still told to wait 351 days and cancel later. I also pointed out the California automatic-renewal requirements applicable to online cancellation. After roughly 20 minutes of back-and-forth, Textedly finally stated that my account had been set to cancel at the end of the annual term. However, they did not provide documentation or proof of cancellation, and my billing page still showed a future charge scheduled on the account. I requested written proof that billing was canceled and that no additional charges would be made, but at the time of this review I had not received that confirmation. My main concern is not simply that a refund was denied. It is that the cancellation process did not match the written Terms of Service they provided to me, and I had to repeatedly argue with support before they said they would process the cancellation. Review Source MZ Matt Z. Director of Marketing Marketing and Advertising Used the software for: 6-12 months ### "It's the one I chose for a reason " December 5, 2019 4.0 Quite good. They were very helpful early on. Since then, it's been an easy platform to use. Pros The customer support was great during my research. They promptly answered my questions, even anticipating future considerations. Cons There's really not much I don't like. I suppose the layout of the platform itself could be a little better, but that's just personal preference. Alternatives considered [SimpleTexting](https://www.capterra.com/p/145859/SimpleTexting/) Reason for choosing Textedly The customer support answered all of my questions quickly. Review Source NS Nikola S. Project Manager Non-Profit Organization Management Used the software for: I used a free trial ### "A bit too expensive for my needs" March 15, 2021 4.0 Pros It's great that users can try the product on a free trial (no card required). Cons I have limited credits that come with the purchase, I'd prefer to pay as I go. Alternatives considered [Emitto](https://www.capterra.com/p/214437/Emitto/)[Bird](https://www.capterra.com/p/160795/Bird/)[EZ Texting](https://www.capterra.com/p/145848/Ez-Texting/) Reason for choosing Textedly I just wanted to try the product on a free trial. Review Source SI Sasha I. Billing Department Manager Sports Used the software for: Less than 6 months ### "Giving 2 stars for lack of flexibility for customers. " April 23, 2022 2.0 Good price for messages, but not good service for companies who sending SMS to new monthly, fresh and updated lists of customers. Pros I like the price for the service and i\`m impressed with a delivery rate. Good job! Cons \-Problem is you need to pay for keywords that you are not going to use in the next month. For example: I have a fresh list of customers every month and i need to create new keywords with new lists attached to them, but.....as per Textedly advise if "i remove a subscriber from a keyword, there is no way to resubscribe them on your end, even if you create a new keyword" and "We do not recommend deleting your keyword as it will delete all of your message data. It is best to keep your data in the event you are involved in a Telephone Consumer Protection Act (TCPA) legal matter. Penalties are $500 to $1,500 for each text message violation that you sent". So, why customer needs to pay for keywords he will never use in the future?. -Another difficulty for me was a lack of simplicity of platform usage and i need to communicate with a customer service and wait for the answer in order to solve technical issues or receive answers on my questions which i couldn\`t find in QA section of Textedly. Switched from [EZ Texting](https://www.capterra.com/p/145848/Ez-Texting/) Because of delivery rate of EZ Texting lowered to 50% and i had almost every time 50% bounced messages. Very sad-it was my favorite platform and i\`ve been in EZ Texting for a long time. Review Source VR Verified Reviewer Owner Consumer Services Used the software for: Less than 6 months ### "Regret Using" August 16, 2022 3.0 Pros The interface looks good. It's fairly easy to use. Cons I signed up for an Annual plan, but I did not realize text messages do not roll over to the next month. So it's use it or lose it. I thought that I'd just build up more messages for when I need them. I only need to send out text messages a few times a year, so it's not a good value for me. I wish that important point was made more clear before I switched from Mozeo. I was just looking at the cost per text, and for Textedly it was really low. Also, I don't appreciate that you can't change a Keyword. Once you use a Keyword, you have to keep it active (even if you aren't using it) and buy additional Keywords from Textedly. So now I have a plan that I'm over paying for, and I have to spend more money for additional keywords. There is also a $6 a month fee that goes to the FCC. Didn't know about that. There is no support phone to call. You have to message them. They may see your message right away, but maybe not. When you are in the middle of a task and you can't do something, like delete a Keyword, or change your company name, it really sucks to have to message them and stop what you're doing and just wait. Switched from [Mozeo](https://www.capterra.com/p/145847/Mozeo/) For the lower cost text messages, but I regret that decision. Review Source Natasha Ewing J. Media & Maketing Director Religious Institutions Used the software for: 1-2 years ### "Poor support model" May 5, 2020 2.0 Pros You get alot of text messages in each bundle. It is a cost effective solution for a small organization like ours. Cons Horrible customer service. Not only did we have a problem with double billing. It is virtually impossible to cancel the service. You can never talk to anyone you are limited to the chat or email only for support. There have been instances when none of my text messages reached my subscribers for unknown reasons or there were significant delays in scheduled texts. My new service is far superior and even offers an app. While it cost a little more. The trade-off is excellent customer support. Alternatives considered [SlickText](https://www.capterra.com/p/155430/SlickText-com/) Reason for choosing Textedly The user interface was far better and they offered roll-over text. So on the months of lower usage, we can roll over any unused texts to the next month. Review Source KC Kate C. HR Generalist Machinery Used the software for: 6-12 months ### "Textedly Functionality" August 5, 2025 4.0 Pros Textedley provides a great product to be able to quickly mass communicate with a large number of individuals. Cons Some aspects of Textedley's platform like their "key word" functionality can be frustrating and limited. Review Source CO Christopher O. Owner Retail Used the software for: 1-2 years ### "Fantastic tool for the value!" September 6, 2018 5.0 I can use Textedly to communicate quickly and effectively with my customer base. The texts are read at a superior rate compared to email or social media notifications. Pros I've used other text messaging services in the past and Textedly is by far the best. The pricing is excellent and the features of the tool is effective for my needs. I highly recommend Textedly to any small or big business looking to communicate with customers. Cons I don't have a con at this time to discuss. Review Source MN Monika N. Revenue Sales Marketing Manager Hospitality Used the software for: Less than 6 months ### "Well worth it!" June 10, 2025 5.0 First they offer 14 days free trial which is a plus. You can personalize messages in a very easy way. Overall, the platform is very easy to navigate. Pros Easy scheduling of text messages. You can include photos and links and also personalize the messages you are trying to send. Cons In my opinion, there's only one drawback: some simple actions on the platform require multiple steps when they could be streamlined into a single click. Review Source VR Vanessa R. Head of Operations Entertainment Used the software for: 1-2 years ### "Great for localized text lists" January 8, 2025 4.0 Pros Easily able to login from different devices - desktop, tablet and mobile. Cons Difficult to organize text lists without upgrading for more keywords/tags. Review Source VR Verified Reviewer Used the software for: I used a free trial ### "The most important feature doesn't work" April 24, 2017 3.0 Pros When I purchase something (demo or otherwise) for possible consideration, I simply want it to work, even in demo mode. Went through the process of signing on and spent most of the evening trying to figure out how to upload a simple contact(s) list. No button to do that anywhere. I would like to purchase a sms marketing plan that allows me to upload an already established list and simply will not start from scratch. EXtexting, (not happy with them, but at least they allow you to upload a list. Bottom line, when I want something online I want it to work with ease and no headaches. My search continues fro a company that I can do business with Cons When I purchase something (demo or otherwise) for possible consideration, I simply want it to work, even in demo mode. Went through the process of signing on and spent most of the evening trying to figure out how to upload a simple contact(s) list. No button to do that anywhere. I would like to purchase a sms marketing plan that allows me to upload an already established list and simply will not start from scratch. EXtexting, (not happy with them, but at least they allow you to upload a list. Bottom line, when I want something online I want it to work with ease and no headaches. My search continues fro a company that I can do business with Review Source NG Nicole G. Office Manager Insurance Used the software for: 6-12 months ### "User Friendly System " September 19, 2024 4.0 I enjoy Textedly and the ease of its use, customer support has been very responsive although sometimes I have gotten conflicting information, overall it is an easy system to navigate. Pros Very Simple and User Friendly, customer service replies quickly and offers quick resolutions Cons Editing Contacts can be difficult, I am in the process of updating our contact list and it's a bit more challenging then I expected, although customer support is easy to reach. Review Source VR Verified Reviewer COO Entertainment Used the software for: Less than 6 months ### "All in one place..." September 7, 2023 5.0 I'm trying to solve the problem of texting customers without seeming spammy. Sometimes people think it's spammy, sometimes they don't. If more people knew about the service I think I would get less declines/opt outs from customers. Pros The benefit of textedly is that everything you need to text customers is in one place, and that they also provide a cell phone number (essentially a virtual number) so that you're not texting from your own phone. Cons They have a free trial function but you can only text yourself. It's okay to not have a free trial, but it seems a little bat and switch-ish. Review Source MM Michan M. Realtor Real Estate Used the software for: Less than 6 months ### "Textedly is incredibly helpful in my industry." February 10, 2023 5.0 One of Textedly's best features is its affordability, which is ideal for small businesses looking for an inexpensive marketing strategy. The customer support/client success manager! She's incredibly helpful and amiable. We love how practical a marketing tool it is that also has a good UI and is simple to use. We appreciate how straightforward this solution is and how simple it is to communicate with multiple clients with a single message. It's incredibly helpful!! Pros Its ability to mass text to multiple clients is one of my favorites cause most CRMs don't do that so it's really helpful to have a third-party platform that can do that. Cons None so far. But probably the feature that we would want to have is to ability to create a smartlist and be able to group the contacts accordingly. Although tags do that too, but smartlist can be great as well. Review Source MK Mark K. Founder Financial Services Used the software for: 6-12 months ### "Growth Pains" March 28, 2019 2.0 Pros Ease of use simple to keep subscribers apprised but technical foundation of the platform and accompanying customer support is suspect Cons Upon contacting customer support to discuss why messages were stuck in the quu and not being delivered , the company proesse there were no technical issues on their side. After requesting a constructive escalating I was told I that due to issue severity that by rule I would be contacted within the hour ( BTW asked for a method to contact a tech support manager directly and I was refused). It is now 1 hr and 40 min later and the support magt did not reach out because they were overwhelmed by other delivery escalations - meaning there actually was in fact a a platform issue that was being swept under the rug. As a long time customer support professional and a platform user I find this deplorable. Review Source SD Steve D. System Administrator Insurance Used the software for: 1-2 years ### "Textedly has an easy to use format, friendly tools, and incredible support GREAT for you too..." July 31, 2018 5.0 Daily, weekly monthly updates. KEEP up the great job! Pros The fast and easy to use web interface makes short work of sending 100's of text messages. Managing the users is simple, quick, and intuitive. Each text can be unique or use the self created auto messages to send quick to the point instructions. We have used Textedly to announce our down systems, system maintenance, special HR programs events, and those time pertinent reminders. With no minimum to use and no max, you pay for what you need and what you use. Change plans when ever and how often you need. Simply put there is not a more reliable and more friendly tool on the market to send SMS messages, freeing you up to focus on the more important things like your product, people or customers. We have only had to use Support one time, the response time was super fast, the agent was friendly, courteous, and knowledgeable. The actual issue had nothing to do with Textedly, it was a CO issue, but I still got updates and information as the issue progressed and was resolved. Cons Nobody is perfect, and no company is perfect, but I honestly do not have anything to list as a con for Textedly. Review Source JE Jared E. Associate Pastor Religious Institutions Used the software for: Less than 6 months ### "Great for churches! The possibilities are endless!" August 21, 2018 5.0 This is opening up new possibilities for our church. People are better able to access information and we can communicate more effectively with Textedly. There are many opportunities we haven't even explored yet utilizing this new way of communicating. Pros The ability to reach people in the fastest easiest way. EVERYBODY at least glances at a text message if not read it completely. You can't say that about voicemails, emails, physical mail, etc... Cons The software itself is awesome. Took a little while to figure out how to use it. There were not useful videos or articles to help me with what I wanted. I use Textedly for two purposes. 1. For ongoing communication. People subscribe to a keyword (an all church keyword, or youth ministry keyword) and I can periodically send messages to inform, advertise, or communicate information. 2. I use a keyword for single use, or special uses. (To register for an event online, they text the keyword to get a link to online registration. Or to interact with the Sunday sermon, text a keyword to get a link to an article referenced, or for a survey, or poll.) There were no articles that explained I needed to delete subscribers if I wanted them to receive the automated predetermined message again. If they aren't removed and they text the same keyword again, they get a message saying they are already subscribed rather than getting the message I made. Also, you CAN change an existing keyword to a different keyword (the help articles don't say this). But you have to delete everyone that has subscribed to that first keyword before you can change it. Review Source VR Verified Reviewer Quality Lead Internet Used the software for: 1-2 years ### "Text message marketing tool at its best" November 27, 2019 4.0 We are using this tool mainly for SMS marketing services. This tool have worked really well for us. Pros Pay only for what you send, incoming is always free. I see this is one of the really good feature as my customers can send how much messages to me. Seamless integration with Slack Customer support is really good. Cons It would be really nice if textedly had more 3rd party integrations. I am actually looking for Google Apps Integration. Review Source TB Tori B. owner Hospitality Used the software for: 6-12 months ### "Customer support is nonexistent" November 26, 2019 3.0 Read above.... would love for someone to get back to me. Pros While the software was overall fine (had a few setbacks and inefficiencies), I reached out to their customer support team over 3 weeks ago via their chat, email and calling and no one has gotten back to me. I work in a customer-service industry and know how important it is to take care of your customers. With so many software options out there, what sets companies apart is their customer service, which was shockingly disappointing from Textedly. Cons While the software was overall fine (had a few setbacks and inefficiencies), I reached out to their customer support team over 3 weeks ago via their chat, email and calling and no one has gotten back to me. I work in a customer-service industry and know how important it is to take care of your customers. With so many software options out there, what sets companies apart is their customer service, which was shockingly disappointing from Textedly. Review Source RD Regina D. Executive Pastor Non-Profit Organization Management Used the software for: 1-2 years ### "The functionality of Textedly makes it one of the best programs on the market. Textedly is #1!" March 20, 2018 5.0 With Textedly, I'm able to login, setup a text message distribution literally within five minutes. It's amazing how easy Textedly is to learn and executive. Great product! Pros Besides the fact that Textedly is an awesome tool, the one thing that I like most about Textedly is that I get to keep my unused text messages. Some months we're heavy users than the next month may not be as busy. The rollover text messages helps our organization in times when we are using more messages. I absolutely love the idea of sending photos and URL's with the text message. Sometimes the photo will grab a person's attention before the actual text. Overall, Textedly is an awesome product for the price. It may not be as fancy as some its competitors but Textedly gets RESULTS! And, that's what matters to use the most. Cons I would like to have more KEYWORDS. Perhaps, Textedly could offer a subscription for KEYWORDS. For example, purchase 10 keywords for X number of dollars. Although the option to purchase keywords is already available, I think having a option with a subscription fee would be an improvement. Review Source SD Susan D. Tech Ninja Information Technology and Services Used the software for: Less than 6 months ### "The proof is in the process" May 25, 2022 3.0 I was searching for texting platform that would allow my client to message their list. I read (some of) the documentation and chatted with support and it seemed like it was a viable option. They were offering bonus credits and before the deadline I opted in for the annual subscription. Took a few weeks to get started but within an hour of set-up and a couple of chat sessions, I was told I could NOT give contacts an option to select message categories. It was something I had to manage on my end. With 15K in our Constant Contact list, this was not viable. So, I requested a refund of the remaining 11 months (I was willing to forfeit the first month at the monthly rate). They said NO. After some "why not" questions, the CHAT rep charged $26 on my card (without my permission) so she could switch the account to monthly and then cancel the annual subscription. They credited me the annual less about $50. When I asked for a refund of the $26 I was pretty bluntly told that they did me the courtesy of the first refund and another refund was "not going to happen". I sent an email the next day outlining the above and was surprised to receive a refund within 5 minutes. Huh... So the software didn't do what I needed (that's OK, I found another solution) but the customer service experience really turned me off. Since I got the refund I requested in the first place, the bad experience came from all the interactions afterwards. Pros On the surface, it seems liked a viable option. Integration with Constant Contact. Cons Inability for a customer to self-segment (select the topics they wished to receive messages about) Reason for choosing Textedly Didn't research (or test) enough before purchase. Review Source VR Verified Reviewer Realtor Real Estate Used the software for: 6-12 months ### "Worst customer service ever" May 23, 2022 1.0 Terrible, Just terrible. Pros Nothing There is absolutely nothing good about using this companies platform. Stay away Cons Company has the worst customer service. I have tried to cancel on multiple occasions but they NEVER get back with the customer. I have tried to cancel but since my account was on an annual contract, could not do it through the website. Spoke with multiple people over chat since their phone service is terrible, and been told that "someone" will reach out to you regarding this issue. I hardly receive replies on the chat site on the web page, and they ignore your requests. Do not use this service unless you want some major stress in your life. Terrible company. Review Source AS Apollo S. Owner Public Policy Used the software for: 6-12 months ### "Terrible Product and uses Spam to eat up on available measages" July 22, 2021 1.0 Very poor Customer and Tech supports. Cons They create a spam account that will eat up your total messages available and blame you for creating the spam. PLEASE DO NOT USE THIS PRODUCT! Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.