# Page 2 | Textedly Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Textedly the right SMS Marketing solution for you? Explore 351 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/150912/Textedly/reviews --- Textedly 4.5 (351) [View alternatives](https://www.capterra.com/p/150912/Textedly/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Textedly ## Showing most helpful reviews Showing 26-50 of 351 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Vanessa R. Head of Operations Entertainment Used the software for: 1-2 years ### "Great for localized text lists" January 8, 2025 4.0 Pros Easily able to login from different devices - desktop, tablet and mobile. Cons Difficult to organize text lists without upgrading for more keywords/tags. Review Source RK Regina K. Ceo Internet Used the software for: Less than 6 months ### "Easiest App to use " March 7, 2025 5.0 It was fun and exciting to be able to send bulk text messages to customers all at one time. I got really good responses Pros The convenience of not having to send manual texts Cons The options that were Available. It didn’t allow me to make certain changes and filter which ones I didn’t want to send out Review Source VR Verified Reviewer Freelance Web & Graphic Designer Events Services Used the software for: 2+ years ### "One of the best sms texting and marketing services" February 13, 2019 5.0 We’ve had an excellent experience with textedly and have come to trust them over the years we’ve used them for our important group communications. Pros I love how reliable and easy to use Textedly’s web dashboard is. Things are well though out and easy to find. The feature set has everything we need including the ability to bulk import, schedule messages, and even attach photos. It doesn’t require any of our end users to instal anything like WhatsApp and requires no special training for those receiving messages. We use it for group messaging large numbers of volunteers. The pricing is super fair and the customer service is excellent. I’ve compared textedly with a lot of other services in its range and by far I prefer and trust it for needs. Cons In order to bulk import textedly has to approve your account and it’s best you sign up with a domain email if you want to import via csv a list of contacts. However they do this in order to reduce the likelihood of getting their short code flagged as spam and this helps to ensure the reliability of sms messages getting delivered reliably. So in truth this is a positive thing. Just requires some manual verification to get approved for it. But customer service is fast to get it done. I’d suggest that maybe they could have someone available via email on the weekends who could enable this feature in case a user signs up late in the week and needs to enable the feature asap. But not a huge deal. Review Source TO Tareq O. Sales Engineer Building Materials Used the software for: 2+ years ### "Optimize the procedures involved in developing and launching SMS marketing campaigns." April 20, 2023 5.0 Textedly has allowed us to scale up our SMS marketing efforts with ease, providing us with user-friendly tools and insightful reports to optimize our strategies. Pros Textedly provides a comprehensive set of features and tools to develop effective SMS marketing campaigns. It has no restrictions on the number of customers on the target list, making it easy to reach both small and large customer groups. Customizable templates and drag-and-drop capabilities simplify campaign creation, while segmentation options allow for categorizing customers by interests. Textedly also enables customers to easily unsubscribe from SMS. Its integration with other systems and automation features link to customer records and personalize greetings on special occasions. The reporting features provide valuable insights into open rates, click-through rates, conversion rates, demographic data, and engagement trends, making it easy to assess campaign success and identify areas for improvement in future campaigns. Cons Textedly has no negative aspects to its use, as it is challenging to identify any features that are unhelpful or spammy. Although there was some confusion initially with the updated hashing features, it turned out to be more beneficial than anticipated after comprehension. Review Source VR Verified Reviewer Software Engineer Marketing and Advertising Used the software for: Less than 6 months ### "Difficult to work with, and unfriendly support representatives" January 26, 2022 2.0 I had a poor experience with their customer support, which was unable to assist me with a basic issue and flaw with their platform. Rather than accommodate our needs, they were short and condescending with me over chat support. Due to their unwillingness and inability to fulfill our needs, they came up with poor excuses for why they couldn't help us. Pros Somewhat affordable. Two way messaging is nice. Cons They try to scare you into keeping a subscription with them in case your texts are audited and you need records to avoid massive fines! Credits do not roll over. Month to month or annual only. No credit plans. Software is clunky and difficult to use. Help documentation is not robust. Can lead to confusion. Chat support was rude, and condescending. Contact list upload patching is not documented well. Can't re-enable internally un-subscribed contacts. If you cancel your plan, they will close your account immediately (you don't keep access through paid period) Review Source VR Verified Reviewer Used the software for: I used a free trial ### "The most important feature doesn't work" April 24, 2017 3.0 Pros When I purchase something (demo or otherwise) for possible consideration, I simply want it to work, even in demo mode. Went through the process of signing on and spent most of the evening trying to figure out how to upload a simple contact(s) list. No button to do that anywhere. I would like to purchase a sms marketing plan that allows me to upload an already established list and simply will not start from scratch. EXtexting, (not happy with them, but at least they allow you to upload a list. Bottom line, when I want something online I want it to work with ease and no headaches. My search continues fro a company that I can do business with Cons When I purchase something (demo or otherwise) for possible consideration, I simply want it to work, even in demo mode. Went through the process of signing on and spent most of the evening trying to figure out how to upload a simple contact(s) list. No button to do that anywhere. I would like to purchase a sms marketing plan that allows me to upload an already established list and simply will not start from scratch. EXtexting, (not happy with them, but at least they allow you to upload a list. Bottom line, when I want something online I want it to work with ease and no headaches. My search continues fro a company that I can do business with Review Source TD Timothy D. President Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Unusable, Even After Paying $456" January 15, 2024 1.0 After researching many bulk texting services, Textedly appeared to be the best fit and value for our company to send a text "blasts" to all 60 employees at one time. I signed up, chose the "bronze" plan, paid for an annual subscription, verified my identity by both text and email, and was excited to get started. I went to add contacts, but found bulk upload was not authorized without approval from Textedly. I sent the request via the AI chat bot as directed and got no reply. I then decided to manually enter my 60 employees' info. After 10 contacts I was halted by a "maximum 10 manual entries allowed" message. I had to search on-line to find a support phone number, and when I called I was basically told at some point they would get around to approving my access to bulk upload contacts. It's irritating because had I known the service was going to be useless until whenever they decide to approve my access, I would have chosen a competitor. I have time today to spend on this, but probably will not tomorrow or following days. Pros It's unusable at this point, so no way to know. Cons Even after paying for an annual subscription, it's impossible to use. There is an approval process that takes an unspecified length of time before you can bulk upload contacts and can only manually add ten contacts. Review Source John H. Managing Broker Real Estate Used the software for: 2+ years ### "Textedly is reliable, easy, and a good value" April 25, 2019 5.0 Except for one sign in glitch, earlier this year, their tech support has been fabulous. They have a personalized business approach to their customers. I don't feel like I'm interfacing with some outsourced tech support halfway around the world. Pros It allows me to send out 400 plus texts to our sports league in a matter of seconds. It's reliable. It's easy to add new participants, without a long barrier of entry for the new participants. It is a substantially lower cost than its competition. Cons Once entered as a contact, a participant can't change a phone number without you having to delete the entire contact and re-entering from scratch. I would like to see some edit capability in the phone number field, if all the other information stays constant. Review Source VR Verified Reviewer COO Entertainment Used the software for: Less than 6 months ### "All in one place..." September 7, 2023 5.0 I'm trying to solve the problem of texting customers without seeming spammy. Sometimes people think it's spammy, sometimes they don't. If more people knew about the service I think I would get less declines/opt outs from customers. Pros The benefit of textedly is that everything you need to text customers is in one place, and that they also provide a cell phone number (essentially a virtual number) so that you're not texting from your own phone. Cons They have a free trial function but you can only text yourself. It's okay to not have a free trial, but it seems a little bat and switch-ish. Review Source MA Michael A. Business Development Manager Computer Software Used the software for: 1-2 years ### "A great interface with a user centered functionality" May 12, 2018 5.0 Recommended!! if you are looking for an effective an on-time solution for you message marketing campaigns. Pros We are always on the move so we need something which can be easily accessible and flexible. Textedly suits best for instant messaging. It gives us feasibility to send a proper format message so that our customer/clients gets the whole knowledge in a single message, thanks to Textedly. Along with mass messaging, we can schedule it as well for later days. Apart from all other functionality, Textedly has a great customer support, which adds more value to customer experience. Cons Satisfied with all the aspects, and so simple to operate, for the cons, there is nothing much but they can always bring something new, which solves the pain issues of email marketing, can have more options in "Filter". Other than that, Great Work Textedly Team! Review Source MM Michan M. Realtor Real Estate Used the software for: Less than 6 months ### "Textedly is incredibly helpful in my industry." February 10, 2023 5.0 One of Textedly's best features is its affordability, which is ideal for small businesses looking for an inexpensive marketing strategy. The customer support/client success manager! She's incredibly helpful and amiable. We love how practical a marketing tool it is that also has a good UI and is simple to use. We appreciate how straightforward this solution is and how simple it is to communicate with multiple clients with a single message. It's incredibly helpful!! Pros Its ability to mass text to multiple clients is one of my favorites cause most CRMs don't do that so it's really helpful to have a third-party platform that can do that. Cons None so far. But probably the feature that we would want to have is to ability to create a smartlist and be able to group the contacts accordingly. Although tags do that too, but smartlist can be great as well. Review Source PM Princess M. CEO Health, Wellness and Fitness Used the software for: 6-12 months ### "Buyer beware read the terms and conditions. " October 18, 2021 1.0 Pros Company lacks integrity and willingness to communicate. Cons Buyer beware in the instance that you or Textedly terminate the relationship. Textedly will deliberately block your business from accessing their client list. Also Textedly TERMS AND CONDITIONS SAY they will SELL YOUR CLIENT LIST. Review Source MK Mark K. Founder Financial Services Used the software for: 6-12 months ### "Growth Pains" March 28, 2019 2.0 Pros Ease of use simple to keep subscribers apprised but technical foundation of the platform and accompanying customer support is suspect Cons Upon contacting customer support to discuss why messages were stuck in the quu and not being delivered , the company proesse there were no technical issues on their side. After requesting a constructive escalating I was told I that due to issue severity that by rule I would be contacted within the hour ( BTW asked for a method to contact a tech support manager directly and I was refused). It is now 1 hr and 40 min later and the support magt did not reach out because they were overwhelmed by other delivery escalations - meaning there actually was in fact a a platform issue that was being swept under the rug. As a long time customer support professional and a platform user I find this deplorable. Review Source AL Adri L. Marketing Coordinator E-Learning Used the software for: I used a free trial ### "Missing Key Analytics" February 15, 2023 4.0 Even though I didn't continue using this platform after my free trial, I still think it's a great option, especially for small businesses. The customer service is excellent. Their reps are friendly, fast, and effective communicators. Pros It's very easy to get started with Textedly. You can quickly figure out how to import contacts, draft/schedule/send texts, etc within a matter of minutes. I found the dashboards of competitors like SimpleTexting and EZTexting to be a bit visually overwhelming compared to Textedly. Cons The biggest con for me is that they do not offer link tracking within their platform. You can work around this by using UTM codes to track the links in Google Analytics, but that's kind of inconvenient when you consider that other platforms do track the number of clicks on your links. I asked a customer service rep about this and they told me that Textedly previously DID track links, but they no longer do. I wonder why they did away with that feature. Alternatives considered [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[SimpleTexting](https://www.capterra.com/p/145859/SimpleTexting/)[SlickText](https://www.capterra.com/p/155430/SlickText-com/) Review Source SD Steve D. System Administrator Insurance Used the software for: 1-2 years ### "Textedly has an easy to use format, friendly tools, and incredible support GREAT for you too..." July 31, 2018 5.0 Daily, weekly monthly updates. KEEP up the great job! Pros The fast and easy to use web interface makes short work of sending 100's of text messages. Managing the users is simple, quick, and intuitive. Each text can be unique or use the self created auto messages to send quick to the point instructions. We have used Textedly to announce our down systems, system maintenance, special HR programs events, and those time pertinent reminders. With no minimum to use and no max, you pay for what you need and what you use. Change plans when ever and how often you need. Simply put there is not a more reliable and more friendly tool on the market to send SMS messages, freeing you up to focus on the more important things like your product, people or customers. We have only had to use Support one time, the response time was super fast, the agent was friendly, courteous, and knowledgeable. The actual issue had nothing to do with Textedly, it was a CO issue, but I still got updates and information as the issue progressed and was resolved. Cons Nobody is perfect, and no company is perfect, but I honestly do not have anything to list as a con for Textedly. Review Source VR Verified Reviewer Ceo Health, Wellness and Fitness Used the software for: 1-2 years ### "Awesome " October 22, 2019 5.0 I love it ! Every time I have an issue they get back to me quickly Pros I have a lot of people to contact. They need to know when they have the opportunities and I can get it to them quickly Cons I use it a lot so it costs me quite a bit Review Source Dave K. Managing Director Marketing and Advertising Used the software for: 1-2 years ### "Great Tool for Texting " August 10, 2021 5.0 Great product, easy to use, good customer support Pros Easy to set up and use. Importing subscribers is easy. Cons using previous messages - need a better way to copy and reuse. Review Source Pedro L. consultant Information Technology and Services Used the software for: Less than 6 months ### "Marketing por SMS" February 28, 2023 5.0 Es una plataforma excelente para hacer campañas de marketing y para enviar mensajes de texto a usuarios. Pros El precio es bastante económico y hay la posibilidad de obtener descuentos si pagas la suscripción anual. Los mensajes de texto llegan muy rápidos, después de un tiempo usándolo no hemos encontrado problemas en el envio. Cons Funcionalmente no hemos encontrado ningún punto negativo en la plataforma. Lo que se echa en falta es poder usarlo desde España Review Source Amin A. Founder, Executive Director Media Production Used the software for: 6-12 months ### "Vanguard in Texting Functionality, Lots of Other Options Now" October 26, 2019 3.0 We used it initially and really enjoyed it. However, now we find that there are other alternatives that are more valuable for e-commerce companies like ours. Pros You have the ability to import phone numbers and collect phone number leads relatively easily. Once you have a list of phone numbers, you have the ability to text message them. Cons You dont have the ability to text from a number that looks like an “actual” 10-digit phone number. Rather, you are assigned a number like “xx-xxx”. In doing so, the individuals who you text get the feeling that this is a corporate service. Review Source JE Jared E. Associate Pastor Religious Institutions Used the software for: Less than 6 months ### "Great for churches! The possibilities are endless!" August 21, 2018 5.0 This is opening up new possibilities for our church. People are better able to access information and we can communicate more effectively with Textedly. There are many opportunities we haven't even explored yet utilizing this new way of communicating. Pros The ability to reach people in the fastest easiest way. EVERYBODY at least glances at a text message if not read it completely. You can't say that about voicemails, emails, physical mail, etc... Cons The software itself is awesome. Took a little while to figure out how to use it. There were not useful videos or articles to help me with what I wanted. I use Textedly for two purposes. 1. For ongoing communication. People subscribe to a keyword (an all church keyword, or youth ministry keyword) and I can periodically send messages to inform, advertise, or communicate information. 2. I use a keyword for single use, or special uses. (To register for an event online, they text the keyword to get a link to online registration. Or to interact with the Sunday sermon, text a keyword to get a link to an article referenced, or for a survey, or poll.) There were no articles that explained I needed to delete subscribers if I wanted them to receive the automated predetermined message again. If they aren't removed and they text the same keyword again, they get a message saying they are already subscribed rather than getting the message I made. Also, you CAN change an existing keyword to a different keyword (the help articles don't say this). But you have to delete everyone that has subscribed to that first keyword before you can change it. Review Source VR Verified Reviewer Communications Specialist Higher Education Used the software for: 2+ years ### "Great for mass texting" October 15, 2018 5.0 Pros It is very easy to use. I thought it would be difficult to learn how to send mass texts, but the tools are simple and there isn't much of a learning curve. Cons I wish the texts would send faster. I'm not sure if this is standard, but it seems like the messages can take a while to get to our clients. Review Source VR Verified Reviewer Quality Lead Internet Used the software for: 1-2 years ### "Text message marketing tool at its best" November 27, 2019 4.0 We are using this tool mainly for SMS marketing services. This tool have worked really well for us. Pros Pay only for what you send, incoming is always free. I see this is one of the really good feature as my customers can send how much messages to me. Seamless integration with Slack Customer support is really good. Cons It would be really nice if textedly had more 3rd party integrations. I am actually looking for Google Apps Integration. Review Source VR Verified Reviewer Assistant Marketing Manager Consumer Goods Used the software for: Less than 6 months ### "Best for mass texting!" June 7, 2021 4.0 It’s easy and convenient to create mass text campaigns through Textedly with only a few steps! Pros It’s easy upload and manage contacts. And there are only few steps to set up a text messaging campaign for hundred or thousands of contacts at once. Cons They can add more features related to text messaging like integrating newer solutions like WhatsApp, Viber and Facebook Messenger to along with text messages. Switched from [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Textedly is comparatively inexpensive. Review Source Johnny C. Owner Non-Profit Organization Management Used the software for: 6-12 months ### "Tried the rest, Textedly is the best" November 3, 2018 5.0 It solved a major problem within our organization. We now have internal communication. Pros Full functionality! Works extremely well for mass text marketing and communication. Cons It works well in every facet. No complaints. Review Source Manuel D. Business Office Manager Real Estate Used the software for: I used a free trial ### "If you work in the US, do not hire virtual assistants outside" May 3, 2019 3.0 I can not understand how a website for communicating with people, ban other countries IP. I receive like 5 phone calls and messages from people in india. If you call customer support of ANY big or small company you will be talking with somebody outside the US. How can they possibly think on forbid the access to this website from a country like Mexico! I am pretty sure we all have a foreign assistant for marketing. Not this way textedly, not this way. Pros Easy to use, works very good. Good prices Cons It is incredible that they banned Mexico IP and who know how many more. You cant have external users to help you because of this ban. 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