# Page 3 | Textedly Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Textedly the right SMS Marketing solution for you? Explore 351 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/150912/Textedly/reviews --- Textedly 4.5 (351) [View alternatives](https://www.capterra.com/p/150912/Textedly/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Textedly ## Showing most helpful reviews Showing 51-75 of 351 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TB Tori B. owner Hospitality Used the software for: 6-12 months ### "Customer support is nonexistent" November 26, 2019 3.0 Read above.... would love for someone to get back to me. Pros While the software was overall fine (had a few setbacks and inefficiencies), I reached out to their customer support team over 3 weeks ago via their chat, email and calling and no one has gotten back to me. I work in a customer-service industry and know how important it is to take care of your customers. With so many software options out there, what sets companies apart is their customer service, which was shockingly disappointing from Textedly. Cons While the software was overall fine (had a few setbacks and inefficiencies), I reached out to their customer support team over 3 weeks ago via their chat, email and calling and no one has gotten back to me. I work in a customer-service industry and know how important it is to take care of your customers. With so many software options out there, what sets companies apart is their customer service, which was shockingly disappointing from Textedly. Review Source Evan L. Agency Solutions Advisor Insurance Used the software for: 1-2 years ### "Good, not great, Solid for Mass Texts" July 20, 2022 4.0 Pros It was relatively easy to use and loved that you could send a test text to yourself. We used it for sending out important news articles as soon as they were published during the peaks of Covid to keep people informed. Worked well for instant communication. Cons It didn't have a ton of features for the monthly price. There are also not any mobile apps - always required you to login on a desktop. Review Source Stacy Lynn H. Senior Associate Media Production Used the software for: Less than 6 months ### "The Only Guarantee My Customers See! " September 13, 2018 5.0 The reason I chose Textedly is because I was looking for an affordable option to communicate with my followers while being on a very small budget. Textedly is exactly what I need without a ton of bells and whistles. I love the service and my customer engagement has increased greatly! Pros I like that the software is very easy to use and that I can see my results immediately when a message is delivered. Cons I don't like that there isn't a separate mobile app that I can use with the software. Even though you can use it through your browser, it's not the same. Review Source Dan L. Volunteer Staffing and Recruiting Used the software for: Less than 6 months ### "Excellent service, feature set, and price." July 27, 2017 5.0 Enabled us to give out quick and important alerts and updates to our volunteers and even include images. Pros It was easy to use and feature rich as well as reliable. Customer service was responsive and very helpful. We had no issues and loved the service. Loved the ability to schedule messages and they went out within seconds. Cons The only thing we would have liked is the ability to import csv contacts ourselves. However, textedly will do this for your for free! Just send them your file and in a short time they will import all your contacts included with your plan. Their staff is quick and very helpful and for those that are not great at spreadsheets, it is likely safer to have them do it anyways. We are csv junkies so we would have felt capable of doing any imports ourselves. So this is likely not a critical issue for most other businesses nor was it for us. Just a personal preference. Review Source RD Regina D. Executive Pastor Non-Profit Organization Management Used the software for: 1-2 years ### "The functionality of Textedly makes it one of the best programs on the market. Textedly is #1!" March 20, 2018 5.0 With Textedly, I'm able to login, setup a text message distribution literally within five minutes. It's amazing how easy Textedly is to learn and executive. Great product! Pros Besides the fact that Textedly is an awesome tool, the one thing that I like most about Textedly is that I get to keep my unused text messages. Some months we're heavy users than the next month may not be as busy. The rollover text messages helps our organization in times when we are using more messages. I absolutely love the idea of sending photos and URL's with the text message. Sometimes the photo will grab a person's attention before the actual text. Overall, Textedly is an awesome product for the price. It may not be as fancy as some its competitors but Textedly gets RESULTS! And, that's what matters to use the most. Cons I would like to have more KEYWORDS. Perhaps, Textedly could offer a subscription for KEYWORDS. For example, purchase 10 keywords for X number of dollars. Although the option to purchase keywords is already available, I think having a option with a subscription fee would be an improvement. Review Source MAR Md. Ashikur R. Senior Marketing Officer Used the software for: 2+ years ### "Best Mass Texting services software I have ever seen." June 29, 2018 5.0 Pros This is the best mass texting service I have ever seen. The feature of setting communication on my time is the best feature. I can effortlessly build my customer base. And the other things is, there is no limitation about signing up, how many people I like. If anyone sign up, textedly automatically track zip code, state etc. that's why I can know how is performing my campaign. That's why I am like this software.. Cons Subscriber data is more complicated. This software is not so user friendly. Company's support system needed some improve. Review Source SD Susan D. Tech Ninja Information Technology and Services Used the software for: Less than 6 months ### "The proof is in the process" May 25, 2022 3.0 I was searching for texting platform that would allow my client to message their list. I read (some of) the documentation and chatted with support and it seemed like it was a viable option. They were offering bonus credits and before the deadline I opted in for the annual subscription. Took a few weeks to get started but within an hour of set-up and a couple of chat sessions, I was told I could NOT give contacts an option to select message categories. It was something I had to manage on my end. With 15K in our Constant Contact list, this was not viable. So, I requested a refund of the remaining 11 months (I was willing to forfeit the first month at the monthly rate). They said NO. After some "why not" questions, the CHAT rep charged $26 on my card (without my permission) so she could switch the account to monthly and then cancel the annual subscription. They credited me the annual less about $50. When I asked for a refund of the $26 I was pretty bluntly told that they did me the courtesy of the first refund and another refund was "not going to happen". I sent an email the next day outlining the above and was surprised to receive a refund within 5 minutes. Huh... So the software didn't do what I needed (that's OK, I found another solution) but the customer service experience really turned me off. Since I got the refund I requested in the first place, the bad experience came from all the interactions afterwards. Pros On the surface, it seems liked a viable option. Integration with Constant Contact. Cons Inability for a customer to self-segment (select the topics they wished to receive messages about) Reason for choosing Textedly Didn't research (or test) enough before purchase. Review Source Jerry B. Dispatcher / Agent Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "From day one we have been impressed with Textedly." July 26, 2018 5.0 Marketing is never an easy thing to contend with. With Textedly I can give our prospects that one last chance to commit without being intrusive. we have had great results thus far and are pleased with the Textedly service team. Pros They are continuing to grow there features on a regular bases. the price is more than right and the value is beyond wonderful. Cons So far it has been hard to find one. We critique our services hard, Textedly has met and exceeded all of our needs and want with there service. Review Source JS John S. Owner Consumer Services Used the software for: 1-2 years ### "Convenient way to communicate with Clients " May 28, 2019 4.0 Communication with clients has become much easier. Pros Ease of use, data it keeps, 90% of the time messages go quick. Cons Systems go down 1 -2 times per month for a few hours, causes delays in messages. The frequency of this seems to be going down. Has issues with my browser ( Crome) I have figured work arounds. Overall I recommend the product Review Source Dagmara S. Co-Founder | Social Media | Digital Marketing | Facebook Advertiser Market Research Used the software for: 6-12 months ### "Interesting marketing tool" December 12, 2018 4.0 Great! Pros I love the idea of mass group texting to your customers and the way how easy you can text scheduling. It's pretty innovative and it's good to use it in mobile-centered marketing era when digital advertising is getting so crowded. A good way to remind your customers about the update in the software or app they use. Analytics are also very robust! Cons Not much, I really like it. If they won't get too expensive I keep using it. Review Source VR Verified Reviewer Realtor Real Estate Used the software for: 6-12 months ### "Worst customer service ever" May 23, 2022 1.0 Terrible, Just terrible. Pros Nothing There is absolutely nothing good about using this companies platform. Stay away Cons Company has the worst customer service. I have tried to cancel on multiple occasions but they NEVER get back with the customer. I have tried to cancel but since my account was on an annual contract, could not do it through the website. Spoke with multiple people over chat since their phone service is terrible, and been told that "someone" will reach out to you regarding this issue. I hardly receive replies on the chat site on the web page, and they ignore your requests. Do not use this service unless you want some major stress in your life. Terrible company. Review Source Jared L. Photographer (full-time) Retail Used the software for: Less than 6 months ### "Textedly is at the top for SMS marketing for multiple reasons. " April 3, 2020 5.0 Very happy with the web-based UI. It's just so easy and satisfying to use. One of the surprising things is that Textedly is for everybody. There are so many applications you can use it for besides marketing your business. For example, if your hosting an event and you want an easy way to keep people up to date with event details/happenings then use Textedly - you will love it. Pros I didn't feel overwhelmed being completely new to SMS-based marketing. The web-based UI is easy to use and the pricing iss low-cost compared to my own competitor research. You will notice that most people gravitate towards Textedly because they offer the same and more features than similar marketing apps. Cons I really wish that they had a iOS app available for iPhone and iPad users. I can asssume this is something to be available soon though. Review Source BG Becky G. Owner Media Production Used the software for: Less than 6 months ### "Stop looking ANY WHERE else! This is it! " June 2, 2019 5.0 I can honestly say that I did a TON of research before signing up with Textedly. Textedly again, and again, and again got a ton or great reviews. After signing up for Textedly I have found that all the great reviews I have read before me are true! They are easy to use. The interface is SUPER easy to navigate. I did have to contact customer service once about a question. They were so kind, and easy to work with. The price is spot on AND conversion rate is insanely good! My unsubscribe rate is ONLY %1.8 ! If you are thinking about signing up for texted messaging service look no further! Textedly is it! Pros What I LOVE best about textedly is how easy it is to use. It is effortless ! Cons I can honestly say that I have found very little that I dis-like about textedly. However, if there was one thing I would say I would like to be able to have a few more keywords included instead of having to buy more after 2. Review Source AS Apollo S. Owner Public Policy Used the software for: 6-12 months ### "Terrible Product and uses Spam to eat up on available measages" July 22, 2021 1.0 Very poor Customer and Tech supports. Cons They create a spam account that will eat up your total messages available and blame you for creating the spam. PLEASE DO NOT USE THIS PRODUCT! Review Source BB Blake B. Sales Manager Automotive Used the software for: Less than 6 months ### "New customer database and communication platform." February 25, 2019 5.0 Ease of use, ease of read, ease of navigation throughout, and TIME to get the job done! We love it! Pros Time management! We can't say enough about how valuable our time is as well as everyone's! Textedly helps each of our customer service professionals get factual information to all our customers quickly without interrupting their other daily duties. It also limits the intrusion of our updates to our customer's busy schedule. A quick text, and you're back to business! Cons With our current needs and volumes, Textedly can handle most all jobs. There may be a few applications that can expand the capabilities of what we may do each day. Only at the level of subscription we have we do not have that functionality. It may be an addition we have not looked at this possibility in detail. Review Source AE Adam E. Life Groups/Discipleship Pastor Religious Institutions Used the software for: 1-2 years ### "It has been very good. User friendly, cost effective, great features for simplistic usage" July 10, 2018 5.0 Increased ability to communicate more effectively with my leaders, teams, and members. Great tool for getting information out efficiently, quickly, and people don't feel spammed. Pros I love that I can schedule a group text message to be sent out ahead of time. It is super helpful administratively for me to accomplish this task earlier in the week whereas with other free texting services you have to hit the send button exactly when you want it sent - the send later option is amazing and worth every penny! Super affordable as well too. Cons Uploading the contacts can be a little difficult at times - chimp mail is a little bit more interactive and helpful to upload contacts/emails whereas Textedly format of their CSV doc needs to be exact or will reject uploading contacts; however, once you have it formatted properly it works amazingly! Review Source VR Verified Reviewer Co-Founder Used the software for: Less than 6 months ### "Looked all over for a product like this that was affordable." April 4, 2018 5.0 Pros And I found it. Textedly is a super useful software that is affordable to businesses of any size. I really love that we can have complete control of our text software. It's pretty incredible. Cons Honestly, I have little to say that is negative. They seem to have thought about everything. Not sure how new they are, but they have really hit the ground running. Review Source VR Verified Reviewer (COO) Chief Operating Officer Telecommunications Used the software for: Less than 6 months ### "not good at all" October 23, 2017 1.0 Cons STAY AWAY.......I set up a account with them , then they removed my ability to access my account again due to a credit card issue. I told them I give you another credit card but they never responded back. So they took my money and all the 200 messages I sent. Rude. Review Source Response from Textedly November 2, 2017 As we clearly mentioned to you, your credit card was marked as fraud and stolen. We can not have you as a customer. Bret B. Senior Programmer/Analyst Computer Software Used the software for: Less than 6 months ### "Great Value, Service, and it works!" May 2, 2018 4.0 Time saving Pros Simple interface. Clear display of primary data. Return of incoming text messages allows query of end users for voting, and/or data collection. I'm using the service to target multiple groups of current members in our American Legion Post. In the post, we have Regular, Auxiliary, Riders and Sons that are involved in unique/different aspects of service to the community. Additionally we have a large group of regular Bingo attendees. Outreach to these members let's keeps them informed of updates in a simple to manage method. Cons Restrictive filtering needs work to allow finer detail of targeted subscribers. System allows filtering for simple text only, no 'or', 'and' or 'not' statements. Review Source JW Jared W. Entrepreneur Internet Used the software for: 6-12 months ### "Textedly is the BEST texting platform out there!" June 16, 2021 5.0 I love Textedly. The ease of use is amazing and I’m assured all of my messages will be delivered! Pros Ease of use. Extremely user friendly. Great service! Cons Nothing. I have found no faults. Everything is so easy to use! Review Source AS Ans S. Director Non-Profit Organization Management Used the software for: 1-2 years ### "Textedly is a MUST for all churches and religious organizations!" October 5, 2018 5.0 Pros Textedly offers one of the cheapest (if not the cheapest) mass texting with shortcode plans online. For a small church group with just 200-300 members, it was not worth spending upwards of 75 dollars monthly to send them weekly notifications. But with Textedly, the price was almost 80 percent less! Best of all, the user interface is so smooth, I am able to send mass texts from whereever from my phone. The support group always gets back to me as soon as possible as well and is very helpful if I have any questions! Cons There are no cons compared to other mass text messaging platforms. The one thing I can say is that they don't offer just a standalone service where you can buy credits one time and just use them. You have to subscribe to a monthly plan no matter what. Review Source LM Laura M. Family Services Coordinator Non-Profit Organization Management Used the software for: 6-12 months ### "So easy to use " April 30, 2019 5.0 Pros Textedly allows me to send mass text messages for meeting reminders and other information. I LOVE that incoming text messages are free so they can text me back for one on one communication. The calendar makes it easy to schedule a text message for a future date in case I forget. Love Textedly! Cons I will recommend Textedly to my colleagues and business partners. No complaints! Review Source VR Verified Reviewer Costumer consultant Retail Used the software for: I used a free trial ### "Text marketing tool" October 9, 2019 4.0 Textedly has helped me to reach more people faster. Pros Textedly is a useful marketing tool that is easy to use and it has nice interface. It allows companies to contact their potential buyers by text with promotions and other offers. Cons At the moment I´m using the 14 days trial. I haven´t found any problem up to today, but I will update if that ever changes. Review Source PR Pablo R. Owner Real Estate Used the software for: 6-12 months ### "I love the system. Easy to use and affordable. It is a staple in our marketing plan. A+++++" August 23, 2018 5.0 We use textedly to text the expired listings in our market. It gives us a second option on reaching prospective clients. We are also looking into sending text with video links to our current clients and prospect. The next step is to use as a way to connect with our farms. Pros Easy to use. Easy to upload csv file. The interface is perfect. The affordability is great. I love having the templates and having the ability to send at a later date. Cons I wish it had campaigns that we can set up so when we enter a lead there would be a series of pre-determined text that would go out without having to set each one. But really not an issue. Review Source DS Doyin S. Life Insurance Agent Financial Services Used the software for: Less than 6 months ### "Terrible Customer Service" July 12, 2022 1.0 Beyond terrible Pros the app seemed simple at first, then all of a sudden there were obstacles that prevented us from sending mass messages. Cons terrible service. One of the worst teleadvertising that reached out. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.