# Page 6 | Textedly Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is Textedly the right SMS Marketing solution for you? Explore 351 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/150912/Textedly/reviews --- Textedly 4.5 (351) [View alternatives](https://www.capterra.com/p/150912/Textedly/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 6 - Reviews of Textedly ## Showing most helpful reviews Showing 126-150 of 351 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Senior Network Administrator Commercial Real Estate Used the software for: Less than 6 months ### "We needed a solution that would help advertise our events to our organization." May 16, 2018 5.0 Pros The GUI/Dashboard is so easy to use. Everything is organized logically, you don't have to search and search for something that you can't find. Everything you need is right at your fingertips. Cons I don't like how each message has a 160 character limit. You can expand that to 306 characters, but that will take two of your allotted messages. Review Source VR Verified Reviewer Small Business Owner Used the software for: 6-12 months ### "I love using Textedly to send quick updates to my customers!" March 7, 2018 5.0 Pros It is easy to use, and I love that we can schedule alerts to go out at a later time if needed. The messages go out immediately and are received by all my subscribers. Cons I wish there were an actual app to use to send out alerts instead of using the mobile browser. I have way too many browser tabs open all the time, an app would be great! Review Source VR Verified Reviewer Head Librarian Higher Education Used the software for: Less than 6 months ### "This texting app is extremely straightforward. You can easily text a lot of people at once." April 13, 2018 5.0 I can easily text people without being kicked off. Pros I love how simple it is to work with. This is a very easy system to learn, and customer service is exceptional. Cons If I accidentally unsubscribe someone I can't put them in again. I need to have the person subscribe, which they might not do. I am trying to reach kids for college, so they may just ignore the prompt to resubscribe. Review Source cT clyde T. Owner Consumer Services Used the software for: Less than 6 months ### "Horrible Customer Service and Support" June 10, 2019 1.0 Customer Service is a third party answering service that cannot answer any questions or get a hold of support. Technical support is manned by their sales team and cannot answer any questions. Appears their technical support is outsourced to India and responds in 72 hours. Pros Ease of use for the most part but be aware! Cons Customer Service and Support, be aware you cannot upload our customer list without 72 hour approval from their technical support department each time! Appears their technical support is manned by their sales team and cannot help with any technical support and they appear to relay the technical support to an OUTSOURCED technical support center in India, which is why it takes 72 hours to respond to even the most basic questions. Very frustrating! Reason for choosing Textedly Pricing Review Source DR Doreen R. Admin Automotive Used the software for: 1-2 years ### "Great Service!!" April 24, 2019 5.0 I would highly recommend this service - the price is right.. Pros I like that I can send out text messages quickly. I like the affordable price. I also like the great customer service. Thank you! Cons It can be a little confusing as to how to send out the texts. Review Source AC Amber C. Owner Marketing and Advertising Used the software for: 2+ years ### "Impossible to cancel" September 29, 2021 1.0 I hate this company. They steal from their customers. Pros I have been trying for months to cancel with no resolve. They keep trying to charge my card and I filed a BBB complaint- no surprise, no response. STAY AWAY FROM THIS COMPANY. Cons Impossible to cancel service. You will never get rid of it. Review Source GD Guy D. Managing Member Marketing and Advertising Used the software for: 1-2 years ### "Textedly Review for Classy Communications" June 20, 2019 4.0 Generally good. It is an effective product. Pros Easy to use. Keeps me connected with clients and prospects. Cons Doesn't always deliver texts in a timely manner. Does not allow me to schedule texts for specific times. Review Source Keith H. Sr. User Experience Strategist Computer Software Used the software for: Less than 6 months ### "Great" December 11, 2017 5.0 Pros I set up weekly reminders and some daily reminders for my youth basketball program, and the website makes it very easy to do this. Cons I wish there was a way for people to enter their name when subscribing so I know who that number belongs to as I have had several people respond to me, but I dont know who it is. Review Source SG Sarah G. Office Coordinator Non-Profit Organization Management Used the software for: Less than 6 months ### "So easy to use!" July 12, 2018 4.0 We were able to quickly and easily able to communicate with our staff and parents of the kids camp we run for the month of June. We often need to share timely news about delays and things to remember and this program was a perfect fit for us. Pros I loved the clean and simple design of the website. I found it to be very intuitive and easy to operate. Cons I wish there was an app for it. We also encountered a 24 hour period of not being able to use TAGS which is how we are set up to communicate with our groups. However, your team gave us 500 extra texts which made it a little easier to swallow. Review Source Ingrid B. Owner Entertainment Used the software for: 6-12 months ### "Loving It" October 26, 2019 5.0 Being able to market to my audience directly Pros I love being able to text customers directly to their phones. It allows for direct contact. A Cost Effective, Personal Marketing Tool In A Social Media World Cons I wish I had a few more characters, the "Text STOP to End" takes up quite a few Review Source Jason B. Director Of Information Technology Government Administration Used the software for: Less than 6 months ### "Easy to setup and their customer support is fantastic!" May 15, 2018 5.0 Pros The company is great to work with. The staff reached out to explain the process and help me get everything setup quickly. It's easy to export the data and run campaigns. Cons Having only used the service for less than six months, I have not encountered a negative to report. I will continue to monitor. Review Source AA Alex A. Manager Entertainment Used the software for: Less than 6 months ### "It's been a great tool for our business" November 2, 2017 5.0 Pros Extremely user friendly, so far we've had 100% delivery rate, very well priced for small business that need less than 2000 messages per month. Cons We use this service for VIP guest list for a nightclub, we would like to be able to customize the message people get after sending a keywords more than one time. For example, if one of a person that has already subscribed to one your keywords texts your keyword again, the customer gets a message saying "You've already subscribed to this campaign" which is not suitable for us! Review Source VR Verified Reviewer Dispositions Manager Real Estate Used the software for: Less than 6 months ### "Great Service" August 13, 2018 5.0 Texting all of our subscribers used to be very time consuming and something I dreaded. Since switching to Textedly, I no longer dread the task and it's very quick to use. Pros Quickly send out texts.... minimal clicks. Very fast Cons I wish the texts could be sent from a 10 digit number as opposed to the shortened number (not a big deal). Review Source LD Logan D. Spokesperson Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Anyone Wanting Mass Messaging Should Use Textedly" August 29, 2018 5.0 Customer service has been very responsive and helpful. They've truly gone above and beyond what I could have asked. Pros The software is very intuitive and user-friendly. I've experienced no down-time with the website and have always been able to accomplish my goals. Cons My ONLY two critiques are that I wish I could delete keywords and the subscriber list associated with them and I would like to be able to easily export my subscriber lists to do some outside analysis of my subscribers. But these are VERY minor issues for me, more like wish-list items. Review Source SC Scott C. Owner Automotive Used the software for: 1-2 years ### "Great Product!!" April 24, 2019 5.0 I needed an easy to use and reliable text service! I read reviews of a lot of companies and settled on Textedly because of its ease of use and economic value. I have been using Textedly for a little over a year and highly recommend it! Pros The ease of use! The price is very nice! Cons None really! It took a little bit of time to get to know the interface. Review Source VR Verified Reviewer Marketing & Events Manager Retail Used the software for: Less than 6 months ### "Excellent SMS services" December 21, 2017 5.0 Promotions at the fingertips of our customers, instantly. Pros Seamless onboard experience for subscribers, simple interface for marketers, and excellent customer service. Cons We had difficulty uploading a list of over 100 subscribers, but the customer service team was able to quickly upload it for us. Review Source AG Akash G. Franchisee Restaurants Used the software for: 1-2 years ### "Great SMS tool" January 11, 2021 5.0 Great way of being in touch with cutomers and great marketing tool Pros Ease of use and set up and fastest way to be in touch with csutomers. Cons Its very easy to use so nothing to dislike. Review Source Jennifer N. Operations Manager Entertainment Used the software for: Less than 6 months ### "We have had great success in using Textedly! " December 19, 2017 5.0 Pros The ease of filters and creating new messages! The ability to send test messages is very nice and so is scheduled messages! Cons I wish there were better reporting features and demographics. Some things are a little hard to find, maybe some menu features could be updated. Review Source Caesar D. W. President Insurance Used the software for: 6-12 months ### "I love Textedly" October 30, 2018 5.0 Textedly has helped to open up a very difficult market for my firm - educating labor union members who work on construction sites. Pros I really love the ease of using this software and quick tech support. The dashboard is very user friendly. Cons There is nothing I can complain about in the software. Review Source SH Shanicka H. CEO Religious Institutions Used the software for: 6-12 months ### "More than enough..." August 25, 2018 4.0 Pros I most like that this software is both easily accessible from my computer, as well as my iPhone. I'm a MOM of two small children (2 years old, and 5 months old) so I'm not often able to be sitting in front of my computer working. This software allows me to create and send my texts from my phone with ease. Cons There was really nothing that I don't like about the software. It encompasses everything I need to accomplish my ongoing goal of reaching, and connecting to, others via text message. Review Source DP Darlene P. Accountant Retail Used the software for: I used a free trial ### "Decent software" August 1, 2019 4.0 Pros We like the simplicity of this product, and the ease of reaching multiple customers with a standard message. The automatic text replies are very useful. Cons We have had issues with spam on our end as well as the users since we started our trial. They are most certainly selling our information. Review Source LV Luis V. Community Outreach Manager Medical Practice Used the software for: Less than 6 months ### "Streamlined and reliable " October 2, 2017 5.0 Ease and efficiency of communication with large groups of people. Easy to use and easy to get used to. Pros The idea of it, reliability and simplicity. The software is an excellent idea for mass communication. It is reliable in which you know it works and people respond very well. It is extremely simple to use but it's simplicity is what makes it great. Cons Limited features, but I am sure as you acquire bigger packages, more features are available. BUT if it had an app, this would be out of this world! ;D Review Source TS Tanner S. Owner Automotive Used the software for: Less than 6 months ### "Terrible Customer Service and Doesn't Send to At&t users" August 25, 2019 1.0 I requested for help, nobody replied. Requested Refund, Nobody Replied. Ive sent 3 emails over the course of 3 weeks and still havn't heard back. Guess i just take the Loss and Hope nobody else has to deal with this shitty service Pros Nothing impressed me, Couldn't even get help Cons Software does not deliver messages to opted in AT&T users. Review Source VR Verified Reviewer Marketing Associate Retail Used the software for: 6-12 months ### "Simple and reliable software!" February 5, 2019 5.0 Pros Set-up steps are easy to follow, and you can choose between unique texts or auto messages. Much more reliable than other similar tools! Cons Not much to complain about! It'd be cool if users had options other than subscribing to a monthly plan. Review Source sD sara D. Director | Mentor | Influencer | Pro Makeup Artist Cosmetics Used the software for: Less than 6 months ### "I Love Textedly!!" April 24, 2019 5.0 It’s been such an effective and efficient way to communicate with my network and customers — with “touch of a button!” Pros Textedly is amazing! I love using it to let my network know when I’m about to do a Facebook live or when I’m offering a special promotion or event! It’s SOOO user friendly and the customer service is amazing. I love the link shortener feature and the fact that I can send pics too!!! It’s worth every penny! Cons The only con (if there even is one) is that I can only do it from my computer. I would love to be able to access and send messages from my an app on phone too! So perhaps that’s something they’ll implement down the road! Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.