Who Uses This Software?

Associations, Nonprofits, Higher Education, Publishing, and Destination Marketing Organizations.


Average Ratings

101 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $225.00/month
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Informz
  • www.informz.com
  • Founded 1997
  • United States

About Informz

Informz is marketing sophistication, made simple. Our Email Marketing platform will free up hours in your day and enable you to create great-looking emails that get results. Improve response and nurture relationships with our Marketing Automation tools. We make it easy to automate campaigns, create more personalized emails and trigger messaging based on behavior.


Informz Features

  • Analytics / ROI Tracking
  • Campaign Segmentation
  • Channel Management
  • Contact Management
  • Content / Blogging Platform
  • Direct Mail Management
  • Email Drip Campaigns
  • Landing Pages / Web Forms
  • Lead Management
  • Lead Nurturing
  • Lead Scoring
  • Multivariate Testing
  • Referrals / Affiliates
  • Search Marketing
  • Social Marketing
  • Website Visitor Tracking

Informz Reviews Recently Reviewed!

Drip Marketing Made Easy

Nov 09, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: I have found that Informz made doing some marketing campaigns easier with using their tool. The ease of use and the simple user interface has made marketing simple.

Pros: Perfect for small to medium sized companies. Easy to customize your own marketing pieces and store them inside the online tool. you can integrate with many of the CRM systems out there today. the customer service people want informz to succeed for your business which means they are easily accessible and willing to assist.

Cons: If you are new to building your own campaigns this can be tricky at first for the lingo they use doesn't cross all platforms. Maybe better initial training would be great to overcome this for new marketing teams.

Ease of use, integrates seemlessly with iMIS, great customer service, not sure we could ask for more

Jun 02, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Integrates with iMIS as advertised. Hear this frequently, but other products do not always perform as advertised. Not the case with Informz. Love the reporting function, particularly when a member claims we did not send information only to learn it was delivered, opened, and clicked thru - love that functionality. Easy to copy a previous email so we do not have to recreate the wheel. Branding is easy, along with creating templates. I could go on, but I think you get what I mean - love this product.

Cons: Upgrades that make it hard to find what I need. Perhaps ask customers before you make changes to ensure it is actually needed. But your customer service always is exemplary so I get issues resolved quickly - doesn't sound like much of a con (apologies)

Overall: Customized messages to our members

Works well for our purposes.

Jun 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
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Pros: What I like most about this software is the ease of use. I have the same process monthly and the software is simple to complete my duties. I also appreciate the quick response for my customer service rep.

Overall: It allows us to keep our staff, faculty and students informed on many of the processes within our University.

I have been using it for 5 years and love it.

Jun 02, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easily track metrics on my mailings/surveys. I like the way it tracks subscribers and those that have previously unsubscribed.

Cons: Doesn't interact with Simpleview. Doesn't interact with Simpleview. Doesn't interact with Simpleview.

Informz has brought the AMS into the world of email marketing. It works well for us.

May 26, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The integration with Personify is the most important feature for us. We have built a number of automatically maintained marketing lists, which become target lists in Informz. This is extremely convenient. We also like the stats we can access in Informz.

Cons: We like to see some testing tools developed, especially for personalized emails. It would be nice to be able to specify a target group, a number of email messages to create, and an email address to send them to. This would allow us to spot check personalizations and story inclusion/exclusion for various customers/members.

We have been using Informz for years and I have yet to find a ESP that is this comprehensive.

May 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: All the tools and modules that are available. I have reviewed several ESPs and have found that with other systems I have to purchase 3rd party tools to have the same functionality as Informz.

Cons: The only con I have, which they have no control over, is my current CRM does not integrate with Informz.

Overall: Not having to purchase 3rd party tools.

Great way to get the word out.

Feb 15, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Informz is an essential tool in our association. It keeps our members up to date with the programs we offer and events to help them network about pressing topics in the industry.

A sophisticated email system provides lots of new opportunities

Feb 14, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The stories and the ability to put the detail elsewhere.

Cons: The Knowledge database doesn't exactly reflect the menu options. Try searching 'Page Templates', which is a menu option. And the text in the knowledge base is not dark enough.

Overall: We adopted Informz because we wanted an email distribution system that would work seamlessly with our iMIS membership and events system. We wanted a system that would allow us to communicate with our members while ensuring that membership records were kept up-to-date at all times. The Informz system has allowed us to make our email communications look more professional and relevant to our members' needs. The ability to include a 'summary' in the body of the email but 'hide' all the detail in another location means that our communications are more concise, ensuring we communicate only the key points to our audiences. Informz has so much potential, and while we are still on a steep learning curve, dedicated online support means an answer is only a short email away. Keep up the good work Informz.

Informz - Great Customer Service

Feb 14, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: We use Informz for all of our email marketing. I can't say enough about how great the customer service is at Informz. You have an advisor who is available to help with any issues or questions. The updates about new platform features are great and helps keep their customers in the loop.

Amazing customer service and a great product!

Feb 14, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Informz constantly improves their software to keep up with trends and customer input.

Cons: Sometimes it takes time to get used to all the upgrades and changes. However they do a good job in letting you know what changes have been made.

Overall: The customer service at Informz is great! Turn around for questions or issues is usually within the hour if not sooner. Informz is constantly trying to improve their product and even invites clients to give their input on upgrades they are working on. Overall, Informz meets and exceeds our business needs every step of the way.

Informz Functionality Review

Feb 14, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is really user friendly

Cons: I wish you could have more than 1 send to list

Overall: The Informz email marketing tool is perfect for sending out emails to our members who want to keep in touch. I can be used for reminders for events and as well as voting. It has exactly what our organization needs to keep in touch. The best feature is the open and click tracking and the customer service is one to beat.

Recommendations to other buyers: It really is a great tool.

Review 2/14/2017

Feb 14, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Comments: I had a really rough time learning how to use Informz. There tend to be a lot of options and not a lot of explanation for what the options are. Alison Donato has always been super helpful though! She has answered a couple of questions for me and she was really on top of getting back to me and straightening things out.

Great experience

Feb 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: Everything has been smooth running on Informz. The depth of data we're able to gather has been extremely helpful and informative.

Informz has made good on all its promises

Feb 14, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We researched several companies to partner with for our e-communications. Informz checked all our boxes with content design, analytics, and cost. We are perfectly happy.

I love Informz

Feb 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Informz has been one of the best purchases we have done. Support is there quickly to answer any problems that we may have. Ease of use with iMIS is also important. I would recommend. Eve

I Love Informz!

Feb 03, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: i love the support we receive from our advisor ! I love using Informz - it's easy to understand and super helpful to my job and the communications we have to send.

Informz Excellent email management application

Feb 02, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: I love the way this product integrates with the current database and applies rules etc. Great product first class

Impressed with Nick at Informz

Feb 02, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Campaign management, reporting, design capabilities

Cons: A little slow when going back and forth through different sections

Overall: The system is a little tough to transition to from a more basic platform like Constant Contact. Nick was great in helping me understand the system and functionality.

Great User-Friendly and Effective Tool

Feb 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: I have been using Informz for over six months. My experience with the platform has been wonderful. The system is intuitive and easy to navigate. Customer service is great and always helpful.

Want the best? Get Informz.

Feb 02, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: ability to create innovative emails and the ability to see how effective your emails are (with regard to are they being opened? are people clicking to other places within them?)

Cons: it can be a little intimidating at first - the new website helps that a bit

Overall: Informz has been a great tool for our association. By using Informz we are able to efficiently send emails to all of our members and easily track how many are opened. The customer support team is amazing. Every one of them is knowledgeable, friendly, and always able to help with my questions. This software is very easy to use. Once you learn the main functions you can go on to design creative and functional mailings. Great tool!

Informz lets us do more than any other software

Feb 02, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: After moving to Informz SFPE's read rate has increased, getting our messages out to our members. Customer support is what really makes Informz the best email platform out there - the support staff is the best and he is always willing to help.

Best eMarketing platform for a non-profit

Feb 02, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Other than learning some very basic html, Informz is great for all your non-profit emarketing needs. With built in templates, and the ability to create your own, fantastic reporting functunality, and support from a dedicated marketing adviser (and the fact that you can practically always catch another adviser and ask for help if your adviser is unavailable), I really haven't heard of or found a better provider. Informz is constantly making updates that actually improve the user experience and meets the needs of its customer. Would absolutely recommend.

2017 Informz Review

Feb 02, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Comments: I've been using Informz for over a year, and though I like the ease of use I'm supposed to have with the platform, I have experienced continuous problems while working within. My team has experienced bugs that range from auto-sharing report glitches to not being able to edit a mailing in full screen mode. I do like the Community and Knowledge Base for referencing, and when it's in full working capacity I have no problem with Informz. I look forward to the drag and drop template advancement, and would love to see options like being able to re-send an email to non-openers with subject line changes in the Send tab, for example.

New Dashboard-New Approach

Feb 02, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Upgrades made to the dashboard make it easier to navigate through projects; the more efficiently I can manage my campaigns, the more productive I can be.

Informz for membership

Feb 02, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I use Informs for surveys, newsletters, memos, etc and love it. The latest changes seem a little harder to logically access the location for files, but the overall appearance of the dashboard is much cleaner.

Simple and Easy

Feb 02, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use.
Great customer support.
Constantly updating.

Cons: Doesn't link with some customer management programs we use.

Overall: Informz is extremely user-friendly and great for anyone who has never used or worked with an e-mail client. It's visually pleasing and easy to navigate. Informz is constantly rolling out new features and has all of the capabilities necessary for a business. Not to mention that they are super quick and friendly regarding customer service and support. Best e-mail client I've ever worked with and I wouldn't go back!

Solid Mass Mailing System

Jan 31, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Solid UI and customer service as well as meeting my multiple needs for our various departments.

Cons: System updates while announced on the homepage are not fully communicated and can be disruptive to workflow at times.

Overall: I've been using Informz for three years now and although can't compare it to other systems I can say it meets our needs at my organization. I handle the design, development, and technical support for our staff and have been able to train other users to use the system for themselves as well. I would recommend it to anyone needing to find a solution for their in-house system.

Recommendations to other buyers: Take time to attend free webinars and training as they can be of great assistance.

Awesome Program!

Jan 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Switching from My Emma to Informz was the best thing our company ever did. The support folks helped us with our templates and gave us critical advice as we built our first emails to mailing out. I highly recommend this program to companies who do a high volume of emails.

I am a Superfan, and I bet you will be one too!

Jan 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use, strong customer service support

Cons: I am very happy with the software as it currently stands.

Overall: Customer support is what really makes Informz unique, and the best of the email marketing platforms. I can call my Advisor at any time, or drop a quick email, and get a solution to my problem quickly. Large or small, routine or unique, all of my questions are treated as important and Informz staff are ready to help me resolve the problem or answer the question to get me back on track.

Informz is an email marketing company, first and foremost. Their platform is designed to make email marketing easy and help you produce the results you are looking for. If you're looking to increase engagement, your Informz Advisor can help you find a way. If you are looking to increase membership, your Informz Advisor will have tips and strategies to help you. Informz will help you take your email marketing efforts to the next level. They offer training in many forms, from online webinars to personalized consultations - whatever your organization needs to learn, in whatever way works best.

Informz is also a great resource for design and development of email templates. Their professional services team will help you take your design from graphics file to programmed template, with bulletproof responsive coding to get your design delivered to inboxes exactly as you intend it to be.

Informz creates Superfans with their dedicated customer service, the quality of their professional services, and their commitment to helping you achieve your organization's goals.

Timing Is Everything

Jan 25, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I can save files to refer to them later when needed. Also, to send mass emails with big files is a plus. Something that would not be possible with other software.

Cons: Sometimes trying to navigate through the many facets of the program can be a challenge.

Overall: I use Informz mainly to send out monthly reports to specific commodity groups and it takes me less than 5 minutes to incorporate what I need and send because I can make edits to previous emails, which helps me manage time quickly.

Informz Reviews

Jan 25, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use and navigate.

Cons: Wish is was easier/not as expensive to do mobile optimization.

Overall: I started using informz a little over a year ago and found it easy to learn and easy to manage. The customer service is excellent and we can easily see how engaged our audience is through the analytics.

Recommendations to other buyers: When new customers use the tool, encourage them to use the campaign tracker from the start. It makes it much easier than changing/adding it later on.

Easy to Use Platform with Great Data

Jan 25, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: After being in Informz for about 2 years, we have enjoyed the immense amounts of reports and metrics that we can pull to track our marketing as well as the ability to really target with the integration with our AMS and A/B testing. The only rub is sometimes in the formatting looking one way in the editor and then sending differently, but support has been very helpful in those cases.

Simple and easy to use!

Jan 25, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: At first it seemed to be complicated to use. However, after minimal couching I was able to grasp the basic commands and there on was a matter of time and usage.

Very Well Developed Program

Jan 24, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: user-friendly platform

Overall: We have been using Informz for eight years. The program was well developed and designed. All the modules are easy to use and configure. Our account service representative was very helpful. With his help, we have successfully set up new mailings, review different reports and access IMIS queries & data directly from Informz platform.

Top Notch Customer Service and Awesome product

Jan 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use

Overall: I've been using Informz for about 3+ years now and myself and all my internal users love how easy it is to create and send out emails.

I use Informz at least twice a week for a bi-weekly newsletter that is sent out to our members. From setting up new responsive templates, to sending them out optimized over a 24 hour period, sending them when the user historically opens the emails, is easy to do and awesome!

Informz customer service is by far the best I've dealt with. Instant responses from real people and a very helpful knowledge base. Informz does webinars from users that use Informz that are detailed and helpful. They offer a yearly conference that I haven't attended yet, but plan to do so in the future as I've heard its very informative.

Over 3 years ago, I moved our email away from 2 other services and combined them all into Informz and haven't looked back since. Thank you Informz and keep up the great work!

Exceptional Customer Support When Needed

Jan 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customer Support
Numerous Features
Ease of use

Cons: Pricing

Overall: Using Informz changed the old way of sending out communications to our Association members. I especially need to thank the Support team for their prompt assistance whenever I needed them.

Recommendations to other buyers: Would love to see more innovative features in the near future!

GREAT SOFTWARE!

Jan 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: When we transitioned to Informz from another email marketing software, the transition was smooth, my Advisor was friendly and extremely helpful, and the training met my expectations. I am always appreciative at the timely response I receive when reaching out for assistance.

Informz Product Review

Jan 24, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use and helpful support team.

Overall: The entire Informz team is very knowledgeable and helpful, and our dedicated advisor has been wonderful! I can't think of one idea we've come up with that Informz couldn't make a reality. Definitely, recommend this software.

Informz Review

Jan 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's very easy to use. I like the new look.

Cons: It's impossible to create a query selecting more than one registration option for a single event.

Overall: Informz has really been a great tool for my company to use. It's pretty easy to use and the support we get from the company is great. I really like the new look. It seems to be easier to navigate around and there seems to be more space on the page to view things.

Exceptional Customer Support

Jan 24, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It's ease of use.

Cons: It's cost.

Overall: Informz is constantly evolving the features and functionality of their software. The customer support has been stellar and the resources are extremely helpful.

Informs enables success

Jan 24, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: We've simplified and streamlined our marketing communications by integrating informs with our AMS. And as an added bonus informz is highly responsive to customer requests.

Recommendations to other buyers: Direct integration AMS/CRM makes marketing list easy.

The Best for a Busy Office

Jan 24, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The product is standard among most email newsletter providers, but the customer service is the best!

Cons: The reporting functions could use some work and updating.

Overall: My company was already using Informz when I came on board, but I wouldn't switch for the world. Having experts to bounce ideas off of and to help build beautiful newsletters is the best!

Great customer service!

Jan 24, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Quick response time, we've had a great experience with informz over the last 8 years. Happy to be a reference for your software if needed.

Great software and reporting functionality with somewhat of a learning curve for newbies.

Dec 20, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The reporting.

Cons: Image sizing, banners, spacing, padding, popouts, and more...it's confusing!

Overall: I appreciate all the features and functionality of Informz. It was difficult for me to learn how to use it as I don't know HTML and I've never done newsletters. There are so many options it was overwhelming to me. Now that I have invested time and effort into it, it works well for us.

Recommendations to other buyers: I imagine it's easier if you know HTML.

Informz is great for associations

Dec 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Great integration with our iMIS database and very user friendly. The analytics are very insightful.

ElmhurstY Informz review

Dec 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy

Cons: Nothing

Overall: Easy to manuever; different options available; easy to duplicate and send. Makes it an easy process on a daily/weekly basis.

Need help? Your advisor's always ready to save the day!

Dec 20, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Comments: From answering questions about responsive design to fixing our errors we have a great advisor. And the team is also often available during evening hours when we need help with our overseas clients.

Informz is a Powerful Tool

Dec 20, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I've used Informz for several years, at my association and now at a technology consulting company I work for. There are many features and ways to use Informz, that's why I'm giving ease of use 4 stars. It takes some time to get acquainted with all you can do and you may need to learn some new skills if you haven't done email marketing before. The customer support is superb however, I've always gotten email and phone support in a very timely manner with several different account reps. The tips they share are also useful for helping you get good ideas for your own mailings. They do this through their documentation and the blogs they post. We have data write back to our iMIS database for analytics on our customer base and there are very powerful tools built right into Informz so you can gauge the effectiveness of your mailings. I use both kinds of reporting to evaluate my mailings.

Great Account Services

Dec 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have been with Informz for 5+ years and have very much enjoyed working with the system. Our account manager is incredible. She is very good at troubleshooting we may need and she is always being proactive about sending the latest and greatest updates to us. Informz is a very easy platform to use and easy to organize. I go in at least once per year and make sure all of our lists make sense for all of our users in our office. We are happy to be with Informz and hope one day they can integrate with Simpleview!

Informz Review

Dec 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: I've been using Informz for a few years and I've been quite pleased. It's fairly easy to learn and navigate. I would recommend it to others.

Pleased with Informz

Dec 20, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Have been pleased with the product and especially pleased with the service we receive from our sales rep.

Great Email Tool

Dec 20, 2016
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Informz offers a robust email marketing tool; however, it does require a bit of a learning curve in terms of templates, mailing groups, and opt-outs. The training and tech support teams are both exceptional and will make the learning very easy. Plus, they are always available to help whenever you need something.

Renee Lewis, Program Manager

Dec 20, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The service from Informz is second to none. In fact, we compare every other technology provider to Informz.

Customer Support Rocks

Dec 20, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The interface can be a bit tedious at times but not terrible by any means. The best thing is the customer support. Our rep was out of town but we still got a notification from someone filling in for him that there was an error with one of our major mailings. Super helpful that they monitored everything!

love it!!!

Dec 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Great product to use. Your customer service is incredible. Thank you all for the great training and ease of product

Work-changing.

Dec 16, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Using Informz has allowed us to be more strategic in how we do business. Our rep is exceptional and the customer service is fantastic.

Easy to use content platform with outstanding service

Dec 16, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use
Professional template
Exceptional reporting functionality
Customer service

Cons: Our template has some weird HTML coding which we have to override the CSS in all hyperlinks or they are too light to see.

Overall: We use Informz 2-3 times per month to deliver messages to our extensive content list. The platform is intuitive and provides professional messaging that supports our branding. Customer service is outstanding, we have a dedicated contact that is easily reachable and incredibly responsive. Highly recommend Informz as an association or corporate email messaging platform.

Excellent Customer Service

Dec 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is very easy to use and when I do have an issue, I know that it will be resolved or addressed very quickly.

Cons: There is a slight learning curve on features that are new to me, but once I learn more about it, it becomes pretty easy to use.

Overall: I have worked with a couple of different email marketing systems and Informz has by far the best customer service and experience. Our advisor is always readily accessible when needed. I enjoy the regular webinars that keep me up-to-date on new features as well. An excellent value for an excellent service.

Recommendations to other buyers: N/A

New features all the time, works great with iMIS

Dec 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Any field that exists in iMIS, we're able to drill down to for list targeting

Cons: Sometimes the server responds slowly. Not sure if there can be more bandwidth added on that end.

Overall: The staff is responsive to questions, new features are rolled out regularly, helpful information posted via blogs.

Fairly new user

Dec 14, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Love being able to create my own templates to brand emails with each on my campaigns. HMTL editor is excellent, but I enjoy being able to change the actual code. The support is superior. They are prompt and knowledge. Love that I can call or email and don't have to go thru a "ticket system." They record my help sessions and send the audio recording to me. Great for reviewing when I can't remember how we did something. Excited to start using the automated marketing. Will be a major time saver when I get comfortable with it. I've been with Informz for only 6 months.

Good, Better, Best

Dec 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I like to joke with my colleagues that "Informz makes me look good," but it's really true. Informz gives me the tools I need to do my job, and do it really well. Informz gives me concrete data that I can take back to my leadership so that we can make better-informed decisions and move our company forward. Informz makes building emails simple so that I can build more of them and in less time -- sometimes I don't even have to think about the emails I'm sending because Informz takes care of that for me. Informz is constantly bettering its product so that I can constantly better my products. I feel very strongly about Informz as a product, and it is one of my absolute favorite things to recommend to marketers. Having Informz means that my organization can communicate better, and that means we do better business.

Put the professional touch on your e-marketing!

Dec 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, easy to implement. Our database ties right into Informz so we no longer have to manually upload and manage our lists. It's easy to customize lists through Salesforce. Our deliverability rates have improved because we have a dedicated IP address that the emails come from - not a random one. The editor is easy to navigate and figure out, whether you have simple text/links to add or you want to get a little more creative and get into coding. It's perfect for any type of user.

Cons: One drawback is that you have to purchase a large block of emails and pay per each address successfully delivered to. This has had some impact on our mindfulness of how many emails we send out each month.

Overall: A few years ago our company changed our email marketing system over to Informz and we hit the ground running hard. Our advisor was always just an email (or call) away and very prompt to reply! I didn't have to call a 1-800 number or wait 24-hours for a reply to an email. Informz has a very hands-on customer approach to understanding the true needs and branding of its clients, ensuring template and accounts are set up properly. They provide valuable updates, training, and emails to keep up with any pertinent changes. They also provide a great selection of templates that are both reasonably priced as well as free ones. I highly recommend Informz for a more polished marketing look!

Recommendations to other buyers: They have a great lineup of services and we're looking forward to exploring automated marketing in 2017!

Informz Survey

Dec 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use

Overall: I use Informz almost every other day and it is really easy to navigate to get the emails out. We utilize infomz for our new member and prospect emails.

Very powerful tool

Dec 08, 2016
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Lots of tracking, A/B testing and other features

Cons: Our price goes up every time we order a block

Overall: Informz has a lot of great features and they offer a variety of training options. My advisers have been very helpful.

Recommendations to other buyers: Use the webinars and the knowledge center to make the most of the product!

Redlands Loves Informz

Dec 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use

Cons: Small email template

Overall: Customer service is great, our rep is our hero. I do wish the template had more wiggle room and that the price paid gave more options. Overall, it's great and works well for the type of emails we send.

Great software with out-of-this-world Customer Support

Dec 08, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very powerful integrates seamlessly with our membership system, offers a number of tests and reviews before the mailings go out to minimize "oops" mailings to thousands of members.

Cons: Slightly complicated learning curve, but that is only because of the numerous features packed in.

Overall: We have been using Informz since 2013. From initial set-up to integrating with our membership system, to any questions along the way - no matter how big or small, their staff is very knowledgeable, responsive, and friendly. Every call helps us resolve problems and offers us ideas for reaching our members in more productive ways. The statistics provided regarding all aspects of each mailing are very helpful in improving member communication. Our whole office is very happy with Informz.

Excellent Mailing and Event Registration Tool

Dec 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy of use and reporting

Cons: Would like to be able to send out emails for group editing within the event registration system like we can in the email system.

Overall: We use Informz to send out emails to our client base as well as event registration. The system is easy to learn and use, and we make good use of the metrics to continually make our emails perform even better.

We appreciate everyone at Informz

Dec 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, seamless process

Overall: Informz has really helped our organization succeed. As a small non-profit with limited human resources, we really appreciate the seamless processes in place that allow me to go from message development, internal review, and approval, A/B testing for our target audience and analytic tracking with ease. I also love how responsive their customer service team is. Once when I was out of the country a colleague from another department wanted to stop a scheduled message from being sent. Even without remembering his login information for the account he was able to speak with a representative that stopped the message from being sent.

I could go on and on with stories about how Informz has helped our organization, but we've seen great results and success from switching to Informz and we couldn't be happier with the results.

Transactional Emails

Dec 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We use Informz on a daily basis to send email correspondence to our members. Two years ago we started sending our member invoices through the Transactional email process. Informz was great with designing our templates (always great customer service/support). The process is so easy to every month get our invoices out and check to see whether the emails were received. This gives us the ability to know what our next step needs to be. It has made our billing process much more efficient.

Excellent Software!!!

Dec 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, excellent customer support!

Overall: Love Informz, perfect for our small business needs. Customer support is excellent too! Nothing but positive experiences after switching from our previous provider to Informz. Excellent tracking tools and very easy to use.

I'm so glad that we switched to Informz!

Dec 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Intuitive, user-friendly, customer service rocks!

Overall: We switched from one platform to Informz last year. I was a little hesitant at first because I was so comfortable with the system that we were using. I am so glad that we switched, though! It has been a fantastic experience. The customer service with Nick has been wonderful. Our members love our weekly newsletters. But the best thing for us is...our open rates and click-through rates have increased! We're super pleased!

Great Email Great Price. Great People.

Dec 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Price and standard customer support

Cons: The lack of advance write back options for Salesforce

Overall: Informz is a great tool especially when considering its pricing options. You won't find a better tool email marketing tool at such an affordable price. You definitely won't find the great customer support that comes standard with Informz.

Recommendations to other buyers: Wish they had more integrations and features with Salesforce so that we could use custom objects.

User Friendly, Great Service

Dec 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how easy it is to upload subscribers and to create organized lists for each. I also love the scheduling tool. We send out our weekly calendar of events every Monday around 6 am and that tool makes it all so easy!

Cons: As of right now, I would love for this software to be able to integrate with Simpleview. Don't want to leave!

Overall: I have been using Informz with my company since 2012 and I have loved it. I attended the user conference in 2012 in Chicago, which was great since I had just started using the service. We have recently switched over to a different function for our website and our CMS/CRM. We are having to use another program for the first year of the new function (and will only go a few months without Informz), but I am so hoping there will be an integration between Informz and Simpleview. Our customer service rep. is the BEST. She is always there to answer a question and is pro-active in sending us information to learn more about the system.

Recommendations to other buyers: I have had the opportunity to speak with other CVBs about this product which has been great and I think some have signed on.

Informz Email Marketing

Dec 08, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: We've had a great experience with Informz and continue to utilize it in new and different ways to get more attention for our Society and attendance at our meetings. It is easy to use and the analytics are very helpful in learning what our customers are doing.

Super Customer Service

Dec 08, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: the features and that everything is accessible by the user (list up and downloading, customizations of interests, web forms, subscriber management, etc.)

Cons: the cost per email

Overall: Informz product has been great, great features and reports are awesome, and the customer service is superb! thank you!

Recommendations to other buyers: no

Informz Review

Dec 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Report functions

Overall: Informz is so easy to use. The customer support we receive from our account manager is great. Answers any questions we have very promptly and very pleasant to talk to. Love all the different reports you can get after an email is sent.

Great First Step Into Marketing Automation

Dec 08, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Love the support and AMS integration.

Cons: Keeping all the lists organized can be a bit overwhelming.

Overall: We are a small staff Association of 12 people (four-person marketing team) and were looking for a platform that would integrate with our AMS (Ablia). We were looking into some more sophisticated platforms but felt that Informz offered much more than the functionality we currently had and would be a considerable step up. The ability to have auto-updating mailing lists and triggered mailing based on actions users take in our database is excellent. We also love that we have an advisor that we can contact at any time, who does a great job supporting us and answering any questions.

Recommendations to other buyers: Definitely, a great way to get started if you are looking to integrate with an AMS and get more targeted with your emails.

Customer Support second to none!

Dec 08, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customer support, integration with IMIS.

Cons: Design feature (However, I have seen the beta due next year for improvements and that con will be totally taken away).

Overall: I love using Informz! I know that some features are being upgraded, which I think will make me love it even more. It's a very robust program and the integration it has with IMIS is a lifesaver for me. But the best thing about Informz is its customer support. It is truly outstanding. I am so tired of trying to get support from companies that you have to hunt to find it because they just want you to spend hours on their forums to figure it out yourself. Informz is nothing like that. You get a real live person dedicated to helping you. My rep is nothing short of amazing - I can't sing his praises high enough. But it starts at the top. This company understands that their customers are the reason they exist, and they act like it. You can not go wrong with this product. Period.

Informz perfect for enewsletters

Dec 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I love Informz and the customer support is timely. The ease of use makes it easy for anyone in the organization to use. Informz allows for the upload of files in bulk. The reporting system is one of the best I have seen. It is very detailed showing who receives, who reads and who is bounced. I can not say enough good things about Informz.

Worth it for small staff orgs.

Dec 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I switched to Informz from MailChimp so that we could have some assurance about our deliverability. But once we made the switch, I can't imagine going back. We're a very small staff organization, but the marketing automation makes it appear as though we have an actual marcomm team. Between their stellar customer service and the fact that they're constantly tweaking and improving their software (without screwing things up along the way), I would definitely make the decision all over again.

Excellent product mix

Dec 08, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Informz continues to enhance its product offerings, allowing me to work more efficiently and effectively. Their support staff is top-notch and their on-going assistance has helped me identify ways to improve our use of the Informz platform. Since it syncs with our iMIS database, we're able to save time and reduce errors in building our target groups, making sure we're communicating the right message to the right people. I also like the flexibility in knowing we can easily connect surveys, event registrations, invoicing, voting and more without having to use multiple platforms.

The customer support is like nowhere else!

Dec 08, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The customer support

Cons: It can take a while for new features to be added and they are sometimes behind the competition in the features offered. Things change slowly and it has taken quite a while to update the dashboard to a more contemporary look and feel. The learning curve can be slightly steeper than the competition.

Overall: After years as an Informz customer, I'm still continually blown away by the level and extent of customer support. I have worked with multiple vendors through the course of my job, and none offer a similar (free) level of support. I love that no matter what challenges I face, my Advisor is only a quick phone call away.

Top Notch!

Dec 08, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The user experience is great. It's simple, easy to understand and it helps us organize our marketing messages.

Cons: The survey function could be expanded a bit more, but we may be asking for something that it wasn't intended to do.

Overall: I've had nothing but good experiences with Informz. The platform is user-friendly, the customer service is exceptional (no hyperbole, everyone I've spoken with at Informz is knowledgeable and friendly) and the ease of integration with our AMS was simple and straight forward.

If you're on iMIS, you can't go wrong with Informz

Dec 08, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: ease of integration with iMIS

Cons: the interface is early 2000-ish
some areas could be more user-friendly (e.g. hitting a tab key on a form takes cursor to next field)

Overall: Informz has worked well for ASUG over the past few years. The ability to have direct integration with our local database helps us ensure our email campaigns are relevant at the moment of send. The availability of support staff has been outstanding as help, support, or advice is a mere phone call away with rapid response. We look forward to a continued relationship with Informz in the years to come.

For Email Marketers This is a MUST

Dec 08, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great tools like automation, virtual inbox, and reviewer which help to greatly streamline the process of sending emails.

Cons: There are some tweaky things around designing the email interface but are easy enough to work with once you get used to it. But that's being really nit-picky.

Overall: Informz enabled me to do my job more efficiently and deliver higher quality to our subscribers. Their automation is an indispensable tool and the future of the industry.

I <3 Informz

Dec 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It's so easy to send or re-send email campaigns based on the interaction a specific email has had with a subscriber, which allows a more personalize experience for our members.

Cons: Instead of needing to know the code to create an interesting template, I wish there were pre-coded items you could drop into your template and move around. I get a bit bogged down in code sometimes, but the new free templates are great (although it's a bit of work to customize them to our needs).

Overall: Our organization partnered with Informz and really started to utilize its features around the same time I entered my position. Informz made the daunting task of creating blast emails and e-newsletters one of the most enjoyable parts of my job. Our organization has moved other features like surveys and online voting to Informz as well, and we're very pleased with the results. The customer support is incredible and Sherilyn always gets back to us so quickly which really makes Informz easy to use.

Recommendations to other buyers: I find updating and testing the emails for the Voting module a bit complicated. It may just be me, but I keep needing to navigate back since I was navigated away after editing an email. Overall, I think that portion of the module could be slightly improved.

Great software, better people

Dec 08, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Sending emails to different groups is a breeze no matter how many there are and if I ever have an issue the customer service is great!

Excellent!

Dec 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to create registration, surveys for evaluations and needs assessments!

Cons: Do not have any! Thank you for the constant support of your staff!

Overall: We love using informz at our center! Any time an issue has come up your staff has communicated quickly and efficiently to solve the issue!

Forward-thinking company

Dec 08, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like that it integrates with our association management system, which removes the burdensome list-maintenance chore.

Cons: That I don't have enough time to use it to its full potential!

Overall: The best thing about Informz is its staff is relentless when it comes to making the product better. It's as if they anticipate what you're about to ask for, and announce the enhancement (addition, etc.) before you can get around to asking.

Informz is genuinely interested in customer feedback and uses that feedback to improve the product. Training is offered regularly and at no cost, and you can find an answer to almost any question in the extensive knowledge base.

Informz goes with me wherever I go

Dec 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Always on top of trends. Customer support. Superior functionality.

Cons: Sometimes slow lag time.

Overall: I have been an Informz user for about eight years now. I first used it at my old place of employment and liked it so much that I made a strong business case for my current company to switch email platforms.

From my experience, no other email marketing platform can compare to not only the easy-to-use platform and functionality but to the true customer support they provide. They assign a representative to each account and that representative is always there to help us out - big or small!

Informz is always staying on top of the trends and laying out new features to an already existing amazing platform! We love Informz!

Love Informz

Dec 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: A little bit of a learning curve at first, but online trainings were a great help. Once in the system and working it is easy.

What would I do without?

Dec 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
Likely

Pros: Ease of use

Overall: While it is true that I've never used any other email distribution system, I would have to quit my job if Informz went away. It is central to my ability to communicate with our members. The model of having assigned account support reps is great. We use Informz, in conjunction, with iMIS. It is a smooth area of our business.

Great tool for communicating with organization membership!

Dec 08, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
Likely

Pros: Ease of use and diverse set of tools.

Cons: Subscriber functionality is a little harder to use.

Overall: Informz has been an invaluable tool to our organization. It allows us to quickly and easily communicate with our membership about news and events. Its features are comprehensive and integrate with our membership database.

Recommendations to other buyers: They also dedicate time and resources to product development and staff support. Highly recommend!

Exceeds our expectations

Dec 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The automatic mailing feature. When someone signs up for an event, we can have a confirmation e-mail go directly to them. It's so easy!

Cons: The interface is a little bulky - there are many click thru. I know how to navigate it but it would be nice to not have to choose Modules>Events>View>Events. (probably just personal preference)

Overall: We have been using Informz for 13 years. We deliver many online pieces of training and the Events and Mailings help us get the word out to our users, makes registration simple and easy for them. We are able to track registration and see trends. The survey feature also gives us many opportunities to receive feedback from our users. We couldn't function nearly as efficiently without Informz!

Recommendations to other buyers: Spend some time with it. It can probably do a lot more than you think.

Good bulk emailer

Dec 08, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Insight into who has opened what and what has been clicked on.
The write back to our database

Cons: cost

Overall: We used it for all our bulk mailings. The cost is a little high but the write back to our database is incredibly useful. The product offers us real insight.

Informz Rocks!

Dec 08, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customer Service, Ease of Use, Accessibility of Learning Support.

Overall: We have always had the very best customer support I have ever experienced in over 30 years of this business. The product is reliable. And the staff are like family.

Recommendations to other buyers: Get It!

Great Email Communication Software

Dec 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Ties directly into our AMS and syncs individuals prior to emailing them. Templates are easy to use with responsive design.

My secret weapon

Apr 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The software is incredibly robust, and when combined with our iMIS database, becomes a formidable force for targeted marketing with amazing analytics far beyond just email. But the customer service makes it ten times better. The Informz team is truly an extension of my marketing department, from my wonderful, helpful advisor to all the tips and niformation they put out. I love working with them!

Great Third-Party Email Provider for Businesses

Apr 21, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: Informz is easy to use and provides a wonderful solution for businesses looking for a professional, reliable email service.

Best Email Marketing Software

Apr 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Our Association has been using Informz since 2007 and we absolutely love it. Not only does it integrate seamlessly with our iMIS database, it also gives us all of the tools we could want and need for our email marketing efforts. Informz is constantly tweaking and enhancing their product to incorporate the latest trends and tools in email marketing. Their knowledgeable staff of advisors is always available to help and offer advise and suggestions on how to improve our email campaigns and take them to the next level.