# Page 2 | Helpshift Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is Helpshift the right Customer Service solution for you? Explore 29 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/150923/Helpshift/reviews

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Helpshift

3.9 (29)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 2 - Reviews of Helpshift

## Showing most helpful reviews

Showing 26-29 of 29 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

lB

lakshay B.  
  
  
Used the software for:

### "Helpshift "

March 25, 2017

4.0

Pros: FAQ Knowledge base Survey and feedback Analytics Cons : Support Automated issue routing

Review Source

TG

Tomislav G.  
  
  
Used the software for:

### "Excellent customer support software"

March 24, 2017

4.0

Once we moved to Helpshift from forums that we were using, for customer support, we never looked back!

Review Source

MK

Matthew K.  
Product Specialist  
Entertainment  
Used the software for: Less than 6 months

### "Helpful product!"

March 24, 2017

4.0

I used it all the time for customer support with the Splice App. Super easy to learn quickly and to navigate.

Pros

clean layout. Easy to figure out.

Cons

n/a

Review Source

LK

Lauri K.  
Software Developer  
Computer Software  
Used the software for: Less than 6 months

### "Service reviewed from a software contractor/developer/team lead point of view"

March 28, 2017

4.0

We we're using the service when doing subcontracting for Suunto Oy Mobile App development project. I don't really have a very deep dive experience of the service, but the times I used or integrated the service to an Android App it was easy to use, and came with easy to understand instructions.

Pros

Easy to use as a developer and system administrator. Helps a lot when integrating FAG type of instructions to a mobile app.

Cons

No cons due to lack of experience

Review Source

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