# Page 2 | Viral Loops Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Viral Loops the right Referral solution for you? Explore 137 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/150927/Viral-Loops/reviews --- Viral Loops 4.6 (137) [View alternatives](https://www.capterra.com/p/150927/Viral-Loops/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Page 2 - Reviews of Viral Loops ## Showing most helpful reviews Showing 26-50 of 137 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use HT Henrik T. Partner, Design Design Used the software for: 2+ years ### "The fast lane for reaching "your ppl" / target audience." July 9, 2025 5.0 As I see they constantly improve the interaction & bring new functionalities, Im very glad having this tool in my arsenal :-) Pros Top of class - how to enable ppl to share my message & new product launch! Doing niche - triathlon - products, a lot of my target audience knows at least 3-4 if not 9-10 triathletes or more. Often in a club (doing triathlons we need to be registered in the national federations - for the license, to be able to race). So if you got a new product to launch, that deliver real value, you can via Viral Loops reach very wide, very fast. Of cause besides these killer features, With all the AI - your message / product will come via a trusted friend or someone in your closed circle, not some marketing bot or agent. This will only make it more obvious to get a tool like Viral Loops, whit the next couple of years. So - relevant - fast - high trust - and actually not just very, but super low cost (to reach your target market). Cons As they have build out several variations of campaigns, there was a bit confusing steps to take, but perhaps I just had to familiarize myself in their processes. Luckily it was fast to figure out, just go trough it, and at the end you can see if it works how You wanted it to.. Review Source Response from Viral Loops July 28, 2025 Thank you for the fantastic and thoughtful review! It’s inspiring to hear how Viral Loops has helped you successfully spread the word about your niche triathlon products — especially within such a tight-knit and connected community. You captured the power of referral marketing perfectly: trusted recommendations, fast reach, and real value. We’re also glad to hear that, despite a bit of initial confusion, you were able to navigate the setup and see your campaigns come to life. Your point is well taken, and we’re continuously working to simplify and improve the user experience as we grow the platform. Thanks again for making us part of your toolkit — we’re excited to support your future launches! LP Luca P. Marketing Consultant Marketing and Advertising Used the software for: 1-2 years ### "Great for quick referral campaigns, limited customization" September 8, 2025 5.0 It's a solid tool that does what it promises - makes referral marketing easy. Perfect if you want something that works out of the box without much fuss. It's more like a "one-size-fits-most" solution rather than something super flexible. Overall, I'd recommend it for businesses that want to test referral marketing quickly or don't have technical resources. Pros The setup is super easy - you can literally launch a referral campaign in under an hour. The templates are really helpful and based on campaigns that actually worked for other companies, so you're not starting from scratch. I love how the widgets look professional and match your brand without needing a designer. The real-time dashboard is clean and shows you exactly what's happening with your campaign. Plus, if you run into issues, their support team actually responds quickly. The Campaign Wizard walks you through everything step by step, which is perfect if you're not tech-savvy. Cons The platform works great if you stick to their templates, but the moment you want something different, you hit walls. Review Source Response from Viral Loops September 11, 2025 Thank you for taking the time to share such detailed feedback! We’re thrilled to hear that you found the setup quick and easy, and that our templates, widgets, and Campaign Wizard helped you launch a professional referral campaign without much fuss. We also appreciate your note about flexibility, it’s true that our templates are designed to get campaigns up and running quickly, and your feedback will help us as we continue to explore ways to offer more customization options. It’s wonderful to know you’d recommend Viral Loops for businesses looking to test referral marketing efficiently. We’re excited to continue supporting your campaigns! MT Marius T. Founder and CEO Publishing Used the software for: 2+ years ### "A powerful tool if you want to increase LTV" September 15, 2025 5.0 Very good, I used it for my first e-commerce business and plan to use it again for my next one, as LTV has now become the most important metric. (Advertising costs are constantly rising.) Pros I like that they are continuously improving the product. I am already excited to see how they will integrate AI into the entire setup in a meaningful way. Cons There is a learning curve, and you really have to engage with the subject matter. However, support responds very quickly if you get stuck. Review Source Response from Viral Loops September 19, 2025 Thank you for sharing such encouraging feedback! We’re glad to hear that you value our continuous improvements and are excited about the future possibilities with AI. It’s also great to know Viral Loops supported you in your first e-commerce business and that you plan to use it again for your next one. We understand the learning curve, and we’re happy our support team has been able to assist quickly whenever needed. Your perspective on rising advertising costs and the importance of LTV really resonates with us, and we’re excited to keep supporting you in achieving sustainable growth. DC David C. Head of Developer Relations and Business Development Entertainment Used the software for: Less than 6 months ### "Great referral tool" April 14, 2025 5.0 Pros Plug and play. Very easy to use. A lot of useful widgets that are highly customizable. Referral system with leaderboard is great for gamification of referrals. Cons Since we are based i the US and the support team is in Europe/Israel, the time zone difference means sometimes we have to wait until the next day to get a reply. Also, Viral Loops referrals are use to abuse with bots and fake accounts. The system does mark them as High Risk for Fraud but some are not marked even though they are. It'd be great to get more detailed analytics in terms of breakdown by country, filter by date/ week. Review Source Response from Viral Loops May 16, 2025 Thank you for your fantastic feedback! We’re glad to hear that you find Viral Loops easy to use and enjoy the variety of customizable widgets. It’s great that the referral system with leaderboard has added a fun gamification element to your campaigns. We understand how the time zone difference can sometimes cause delays in support replies, and we’re actively exploring ways to improve response times for customers across different regions. Regarding your concerns about fraudulent referrals, we take this issue very seriously. While our system flags many high-risk activities, we appreciate your input about cases that may slip through. Your suggestions about enhanced analytics and filtering options are valuable, and we’re continuously working to improve our platform’s features and fraud detection capabilities. We truly appreciate your insights as they help us grow and serve you better. Please feel free to reach out anytime if you have further questions or ideas. JP Javier P. Owner Entertainment Used the software for: 2+ years ### "Viral-Loops is a great way to market and promote any product or service. " September 8, 2025 5.0 My experience has been excellent. I really haven’t been able to find something that even compares to the value I get out of it. Pros It is easy to use and it walks you through setting up campaigns that will bring more visibility to your product-services. Viral-Loops helped me setup brand advocates and is a very valuable tool. I will continue to use Viral-Loops and can’t recommend it enough. Cons I don’t have anything to really complain about. They keep adding features and the service seems so stable that I can rely on it for years to come. Review Source Response from Viral Loops September 11, 2025 Thank you so much for your wonderful feedback! We’re thrilled to hear that Viral Loops has helped you set up brand advocates and increase visibility for your products and services. It’s great to know that you find the platform valuable, stable, and continuously improving, your trust and recommendation mean a lot to us. We look forward to supporting you in many more successful campaigns! BF Bob F. Director, Market Development Marketing and Advertising Used the software for: 6-12 months ### "Great way to do referral campaigns" May 19, 2025 4.0 Very good. I was able to set up or promotion, integrate it with other elements, e.g. email and web forms, track results and execute. Pros The ease of integrating the form into our landing page so we can accurately capture and track the entrants. Cons Figuring out which was the right campaign template to start with, since I found the language a little confusing related to my most important "must haves." Review Source Response from Viral Loops May 20, 2025 Thank you for taking the time to share your experience! We're glad to hear that you found the integration process smooth and that you were able to successfully set up and track your promotion across channels. We also appreciate your feedback regarding the campaign templates and language — clarity is important, and your input helps us improve the onboarding experience for future users. If you ever need guidance or have suggestions, we’re always here to help. AH Austin H. Co-founder Veterinary Used the software for: 2+ years ### "Really awesome referral engine for early stage start-ups!" May 22, 2025 5.0 Overall experience was solid. Like I said willing to go the extra mile for their customers and helped us with changes, support related questions, etc... Pros Customer service was / is exceptional. Always prompt and willing to hop on a call if needed and even helped us implement a custom snippet of code for referral attribution. Cons No fault of their own but they were in a way different timezone so when we did have support needs there was a buffering period. Outside of that no complaints. Review Source Response from Viral Loops May 26, 2025 Thank you so much for your thoughtful review! We’re thrilled to hear that you had a solid overall experience and that our team was able to support you. Going the extra mile for our customers is exactly what we aim for. We also appreciate your understanding regarding the time zone differences. While we’re continually working to improve global coverage and responsiveness. Thanks again for your kind words and for choosing Viral Loops — we’re always here when you need us! JG Jess G. Product Owner Financial Services Used the software for: Less than 6 months ### "User friendly referral platform setup" July 9, 2025 5.0 The team at Viral Loops have been very helpful throughout the process of setting up own new referral platform, and have always been quick to respond when we've needed extra support. Pros Viral Loops is super user friendly and has been simple to set up as a referral platform. There is a good level of customization, and integration into our CRM wasn't too difficult. Cons Our chosen rewards provider isn't currently available as an option in Viral Loops, however we can get this set up via API which we will do in future. Review Source Response from Viral Loops July 28, 2025 Thank you for your great feedback! We're so glad to hear that you found Viral Loops user-friendly and easy to set up, and that the integration with your CRM went smoothly. We appreciate you pointing out the limitation with your rewards provider — it’s great to hear you're planning to use the API for that, and our team is always here to support you through the setup. It’s been a pleasure working with you, and we’re happy to know our team has been helpful and responsive along the way. Looking forward to seeing your referral program grow! ES Erin S. Digital Marketing Manager Publishing Used the software for: Less than 6 months ### "Enjoyed use of product" May 28, 2025 5.0 Pros Ability to perform the task needed, usability, customer service. It was easy to build out the campaign, and there's a lot of customization. Cons It is not entirely clear whether or not the milestone emails had been sent to the appropriate contacts. Review Source Response from Viral Loops May 30, 2025 Thank you for your kind review! We're so glad to hear you enjoyed using Viral Loops and found the platform easy to use, customizable, and well-supported by our team. We also appreciate your note about the milestone emails. Clear visibility into email delivery is important, and we understand how that uncertainty could be frustrating. We can always give you them sends, open-rate, etc statistics if you want it to! Thanks again for your feedback — it helps us improve and better serve you! Daniel H. CEO Professional Training & Coaching Used the software for: 1-2 years ### "A Polished and Flexible Solution for Launching with Leaderboards and Waitlists" October 14, 2024 5.0 Viral Loops is a well-polished product that provides a smooth and intuitive experience for both users and campaign creators. Its leaderboard and waiting list features are especially effective tools for launching products or communities and my clients have been pleased with the results. The support team is highly responsive, and they seem to take feedback seriously, which adds to the overall value of the platform. Pros What I like most about Viral Loops is its flexibility. It’s adaptable enough to let you create your own campaign pages or use their built-in templates, giving you control based on your preferences. The platform also offers an API, which allows for deeper customisation and integrations. I’ve been able to use it to create multiple leaderboards, and it has fulfilled most of my campaign needs. Cons One area for improvement is the ability to pass user information after completing a quiz to automatically fill in the leaderboard form. Although this feature is not yet available, the team at Viral Loops has been responsive and is working on addressing this limitation, which I appreciate. Review Source Response from Viral Loops December 10, 2025 It’s great to hear how much value you’ve gotten from the platform’s flexibility, especially with custom pages, templates, and the API for more advanced setups like multiple leaderboards. Your point about passing quiz data directly into the leaderboard form is very useful — that limitation is on our radar, and the team is actively working toward a solution. I’m glad the overall experience has been smooth for both you and your clients, and that the support team has been helpful along the way. If you ever want to fine-tune any part of your campaigns, I’m here to help. LL Lena L. CEO Accounting Used the software for: Less than 6 months ### "Impossible to cancel." May 13, 2025 1.0 Pros There is no possibility to cancel my subscription! Cons I canceled my Viral Loops subscription last year and haven’t used the service at all in 2024 — yet I’m still being charged! This is completely unacceptable. I’ve reached out to support and demand that this be canceled immediately and that I’m refunded for any unauthorized charges. Be very cautious if you’re considering signing up — they do not handle cancellations or billing properly. Review Source Response from Viral Loops May 28, 2025 We’re truly sorry to hear about your experience with Viral Loops. Just to clarify, the original case involved a recurring upfront payment, which typically isn’t eligible for a refund under our policy. However, we made an exception and refunded you the full amount, as a gesture of goodwill, and we believed the matter was resolved. We also saw that you left a positive review on another platform, which we really appreciated. That’s why we were surprised to see a different review elsewhere that, respectfully, doesn’t seem to reflect the full context of the situation. If you're open to it, we’d be truly grateful if you could reconsider or update your review to better reflect your experience. Your feedback is very important to us, and it helps us continue to improve. Thank you again for your time and support! JM Jessica M. Manager Legal Services Used the software for: Less than 6 months ### "Avoid at all costs" March 31, 2025 1.0 An absolute nightmare to have to deal with. Pros It did not work as advertised. Complete waste of time and money. Cons It did not work as advertised and their staff were abusive when they were responsive. Review Source Response from Viral Loops May 28, 2025 We’re truly sorry to hear about your experience with Viral Loops. We also saw that you left a positive review on another platform, which we really appreciated. That’s why we were surprised to see a different review elsewhere that, respectfully, doesn’t seem to reflect the full context of the situation. If you're open to it, we’d be truly grateful if you could reconsider or update your review to better reflect your experience. Your feedback is very important to us, and it helps us continue to improve. Thank you again for your time and support! AP Alex P. Direcotr Airlines/Aviation Used the software for: 6-12 months ### "Viral Loops Review" June 5, 2025 4.0 Pros Good support from \[sensitive content hidden\] - good product to use - easy to understand interface and customer journey - thanks! Cons The price - it charges the same amount whether you actively use the platform that month or not - some times i use the platform in one month but then not again for another two months Review Source Response from Viral Loops June 6, 2025 Thank you for your kind feedback! We're glad to hear you’ve found the product easy to use and that the customer journey has been clear. We’ll make sure to pass on your thanks for the great support. We also appreciate your comments regarding pricing. We understand that usage can vary month to month, and while our current pricing structure reflects platform access and support availability, your point is completely valid. Feedback like yours helps us better evaluate how we can add more flexibility for our users in the future. Thanks again for being part of the Viral Loops community! MS Matus S. CEO Information Technology and Services Used the software for: Less than 6 months ### "Deriverse Campaign Review" May 20, 2025 4.0 Pretty smooth. Pros Easy setup, does its thing well if the goal is to have high numbers of signups. Cons Lack of automated cancellation - now getting emails that my invoice is overdue - although I tried to cancel before the end of the period. Too many obviously fake signups - I know it's difficult to fight this, but stil... Review Source Response from Viral Loops May 23, 2025 Thank you for your honest feedback. We're glad to hear that you found the setup process easy and that Viral Loops helped drive a high volume of signups for your campaign. At the same time, we're truly sorry to hear about the trouble you experienced with the cancellation process and the issue of fake signups. We offer a sophisticated fraud detection system that protects you against fraud by flagging, not blocking, suspicious participants. It's up to you to delete them or not. The cancellation button is on the Billing Settings as always :) We appreciate your feedback — it helps us improve and serve you better. FM Federico M. Operations Manager E-Learning Used the software for: 1-2 years ### "AnyoneAI<>Viral Loops" December 18, 2024 5.0 Pros Flexibility and capability to connect with other tools Cons We have a very unique use case that does not allow to trigger rewards when we need to. Review Source Response from Viral Loops September 11, 2025 Thank you for sharing your feedback! We’re glad to hear you appreciate the flexibility of Viral Loops and its ability to connect with other tools. We understand that your unique use case makes reward triggering challenging, and we appreciate you bringing this to our attention. Our team is always here to help explore possible solutions and workarounds to get the most out of the platform for your specific needs. SI Shubh I. Head of Marketing Consumer Services Used the software for: 6-12 months ### "Recommend Viral Loops!" January 7, 2025 5.0 Pros Viral Loops' native integrations made it easy to connect with our CRM and Analytics. The two different widgets- form or pop up- also made it easy to add to our website. Cons It kept blocking our login attempts when we attempted to test out the form in quick succession Review Source Response from Viral Loops July 30, 2025 Thank you for your thoughtful feedback! We're glad to hear that the native integrations and flexible widget options made setup smooth and straightforward for you. We appreciate you highlighting the login blocking issue during testing — this is part of our security measures to prevent misuse, but we understand how it can be inconvenient during development. We’ll take this into account as we continue improving the user experience. Thanks again for choosing Viral Loops — we're here if you need anything! JV John V. Director, e-Commerce Consumer Electronics Used the software for: 2+ years ### "Great Product For Sweepstakes Campaigns" January 17, 2025 5.0 My overall experience has been very good. Thanos and the support team are very responsive via chat support. I would gladly recommend Viral-Loops to anyone looking for a product to help support sweepstakes or other referral related marketing initiative. Pros I used the Viral Loops product to run sweepstakes/giveaways to generate leads. The widgets for this were easy to integrate into our own site to execute the sweepstakes events. Cons Occasionally, when new release rolls out there might a little glitch in the portal functionality but I've never had issues with the sweepstakes widget itself. Review Source Response from Viral Loops May 16, 2025 Thank you so much for your wonderful feedback! We’re delighted to hear that Thanos and our support team have been responsive and helpful via chat. Your recommendation means a lot to us! We’re thrilled to be part of your referral and sweepstakes marketing efforts and look forward to supporting you in the future. RY Rushi Y. Sr. UX Designer Computer Software Used the software for: Less than 6 months ### "Simple and Effective Referral Tool" May 12, 2025 5.0 Great experience overall. It worked as promised and helped us reach more people. Pros Easy to set up and use. The referral system helped us grow our newsletter quickly with little effort. Cons There’s a slight learning curve if you’re new to referral marketing, and some deeper customizations require light coding or support assistance. However, their help center and support team are responsive and helpful. Review Source Response from Viral Loops May 16, 2025 Thank you for your wonderful feedback! We're so glad to hear that setting up Viral Loops was easy and that the referral system helped grow your newsletter with minimal effort. It’s always rewarding to see our platform making a real impact. If you ever need support or want to explore more features, we’re here for you. JC Julia C. Senior Marketing Analyst Information Technology and Services Used the software for: I used a free trial ### "Best support!" December 3, 2024 4.0 I'm having a nive experience here. I can easily personalize my campaing and embed the widget at my lading page, it's really great. Pros Objective interface and great support team. Cons I missing the referral form to user send the referral's emails. Review Source Response from Viral Loops October 20, 2025 Thank you for your kind words! We’re glad to hear you’re enjoying the intuitive interface, the support team, and the ease of personalizing your campaign and embedding the widget on your landing page. We also appreciate your feedback about the referral form — it’s valuable input as we continue improving the platform. IH Ian H. Senior Product Designer Health, Wellness and Fitness Used the software for: 1-2 years ### "My Viral Loops Review" January 28, 2025 5.0 Made it easy to execute sweepstakes and collect email addresses. Pros Easy to embed sweepstakes widget in my site. Easy integration in Hubspot was also a plus. Cons I wish there were more options to customize the UI. Review Source Response from Viral Loops May 16, 2025 Thank you for your kind feedback! We're glad to hear that embedding the sweepstakes widget on your site was easy and that the HubSpot integration added extra value. We’re always here to support you as you continue to make the most of Viral Loops. Thanks again for choosing us! GJ Gabriela J. Senior Brand Manager Cosmetics Used the software for: 2+ years ### "Thanos is super helpful!" December 5, 2024 5.0 App Support is great, especially Thanos! Previosly i talked with another guy and he didnt help, also he stopped responding, but then i tried to rech another person from your support and Thanos was very helpful. I needed to fix my problem urgently and he helped me very well :) Pros App Support! And milestones refferal campaign Cons I don''t know, maybe price is a little bit high but ok Review Source Response from Viral Loops December 10, 2024 thank you very very much for this! LK Lana K. Social media marketing strategist Computer & Network Security Used the software for: Less than 6 months ### "Easy integration" January 24, 2025 5.0 Pros it's easy to use, and support team is helpful. easy integration. Cons not enough design options for the referral program. Switched from [Prefinery](https://www.capterra.com/p/216625/Prefinery/) very difficult integration and lack of automations Review Source Response from Viral Loops May 16, 2025 Thank you for your positive feedback! We're happy to hear you find Viral Loops easy to use and appreciate the support team's help. It’s great that the integration process was smooth as well. If you ever need anything else, don’t hesitate to reach out! ER Eivydas R. Co-founder Financial Services Used the software for: 6-12 months ### "Good for Waiting Lists" January 13, 2025 5.0 It's a well defined product that does the job for collecting and incentivizing waiting lists. Pros The embeddable waiting list feature is easy to install Cons The monthly price could be slightly smaller Review Source Response from Viral Loops July 30, 2025 Thank you for sharing your feedback! We're happy to hear that the embeddable waiting list feature has been easy to install and is serving your needs effectively. We also appreciate your comment on pricing — we’re always evaluating how to deliver even more value to our users, and feedback like yours is key to that process. Thanks again for being part of Viral Loops! AK Alex K. Chief Marketing Officer Information Technology and Services Used the software for: Less than 6 months ### "Easy to Use and Value for Money!!" November 11, 2024 5.0 Overall, it has helped us to achieve the campaign's purpose Pros They have different pre-set templates which are quite flexible and quick to set up. They have sufficient customized fields, social media sharing features, and email reminders which I think are very useful. Most importantly, the cost is also reasonable Cons It took some time to set up the DNS for sending emails from our own domains. We spent several hours during the weekend chatting with their technical team to configure all the technical settings. The process is manual and not ideal. Review Source Response from Viral Loops December 10, 2025 Thank you for your thoughtful feedback! I’m glad the templates and customization features helped your campaign and that you found the platform good value. I appreciate your note about the DNS setup — we know it can be a bit technical, and we’re working to make that process smoother. Great to hear the campaign achieved its goals, and we're always here if you need anything! NA Nazeem A. Marketing Manager Events Services Used the software for: 6-12 months ### "An essential for any sign-up campaign" December 6, 2024 4.0 Great, we've got so many new leads and a really engaged audience for our campaigns Pros Super easy to set up and use, and it looks very slick. Cons Doesn't integrate with our email platform Force24 Review Source Response from Viral Loops September 15, 2025 Thank you for the wonderful feedback! We’re so glad to hear you found Viral Loops easy to set up and that it helped you generate new leads and engagement for your campaigns. We also appreciate your note about the Force24 integration, feedback like this helps us prioritize what to improve next. Wishing you continued success with your campaigns! Similar Products Featured ## Related categories [Referral](https://www.capterra.com/referral-software/)