# Page 4 | Viral Loops Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Viral Loops the right Referral solution for you? Explore 137 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/150927/Viral-Loops/reviews --- Viral Loops 4.6 (137) [View alternatives](https://www.capterra.com/p/150927/Viral-Loops/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 4 - Reviews of Viral Loops ## Showing most helpful reviews Showing 76-100 of 137 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Owner Marketing and Advertising Used the software for: Less than 6 months ### "Effective tool for referral marketing? Viral Loops is worth testing." September 22, 2021 4.0 I like Viral Loops because of the simplicity and overall features that I would expect in a referral marketing tool. You can run pretty cool types of campaigns that you can encorporate in any business. If you want to use word of mouth marketing, this is a good tool to get started. Pros I would say simplicity. You can get a campaign up and running fast, the user interface is smooth and fast, and you don't need to mess around with settings to get to the point where you're able to launch your campaign. I don't like to spend hours figuring out a tool. Viral Loops is one of the first platforms for viral lead generation that I actually loved using. There are also templates provided that save you a big amount of time. You don't need to create anything from scratch. Cons It has a good amount of integrations, enough for what I need at the moment, but compared to other tools I've tried, I think there's still some catching up to do. A plus for Viral Loops is that the development team is active and regularly pushes new updates and integrations, which is very important for a cloud-based tool. Technology advances so fast and developers need to stay on top of this. Review Source GF Giuliano F. Head of Marketing Logistics and Supply Chain Used the software for: 6-12 months ### "Viral Loops Helps us Scale" June 18, 2024 5.0 I've been very happy with Viral Loops and would recommend this product to anyone in a small startup or established brand. Pros The team is incredibly responsive and the product works perfectly. We used Viral Loops to grow our waitlist and referral programs successfully. Cons Customer support is great but given the time zone differences sometimes it takes a while to resolve an issue. The team is great regardless. Review Source Response from Viral Loops December 10, 2025 It’s impressive to see how effectively you’ve used the platform to grow both your waitlist and referral programs — that kind of momentum is exactly what we aim to support. The note about time zone delays is completely fair; even with a responsive team, those gaps can slow things down, and your perspective helps us keep improving. I’m glad the overall experience has been strong enough that you’d recommend Viral Loops across different company stages. If you ever need help refining your setup further, I’m here for you. MC Mohika C. Senior Marketing Executive Events Services Used the software for: Less than 6 months ### "Viral Loops Review " August 13, 2024 5.0 Pros The customer support is amazing. They are there for you in every step of the way. Cons Its a great platform. No complains at all. Review Source Response from Viral Loops December 10, 2025 It’s wonderful to know that the support team has been able to guide you through each step of the process. Hearing that the platform has met your expectations without issues really means a lot. If you ever want to explore more ways to get value out of your setup, I’m always here to help. PM Patrick M. Author Success Representative Entertainment Used the software for: Less than 6 months ### "Good For Hands on People" May 22, 2024 5.0 Simple but robust. Logical and great for people who prefer to be hands on for making it/have a plan already. A little repetitive but a great price. Plus the ability to actually test things out before paying is a huge plus. Pros It didn't try to force a sale and let us give it a legitimate trial before using. Did great on organizing the process and providing the core information and tools I needed to get setup. Cons More clarity on the type of campagne I was making would be nice, as I spent a lot of time on the wrong type to start Review Source Response from Viral Loops December 10, 2025 Thank you very much for your feedback! You can find us whenever you want at hello@viral-loops.com VR Verified Reviewer CEO Retail Used the software for: Less than 6 months ### "I love Viral Loops" July 12, 2024 5.0 Pros Easy to setup, reactive and helpful team Cons Unfortunately Viral Loops is expensive for small companies and startup Review Source Response from Viral Loops December 10, 2025 It’s great to know the setup went smoothly and that the team’s responsiveness has been useful along the way. I completely understand your point about pricing being challenging for smaller companies — that’s important feedback for us as we continue refining our plans. If you ever want to review options or explore what best fits your stage, I’m here to help anytime. CK Christian K. Co-Founder Consumer Goods Used the software for: 6-12 months ### "Great sales support tool" August 5, 2024 5.0 Very happy overall, would recommend to all ecom shops Pros Easy to use and it's a great tool to support with sales and engage the community. Cons It's a bit costly and only makes sense to use once you have a certain community. Review Source Response from Viral Loops December 11, 2025 Thank you very much for your feedback! W have lot of new subscription nowdays :) If you need anything else, you will always find us at support@viral-loops.com 24/7 FV Felipe V. founder Internet Used the software for: 1-2 years ### "Easy setup, solid features and stellar support" June 11, 2024 5.0 Ran campaigns on them for clients and for myself and have always enjoyed the experience and the results they help bring. Allows me to focus on the messaging and crafting a good campaign instead of coding. Pros The ease to set it up and integrate on any website, as well as with usual MarTech stack like Klaviyo and Mailchimp. Cons It's a bit on the costly side to start. Also, the double opt-in feature could be available on the startup plan since it's pretty standard practice for this kind of campaigns. Review Source SR Sam R. Founder Consumer Services Used the software for: 6-12 months ### "Start-Up referral marketing " April 24, 2024 4.0 It's a great, simple platform to set up and start using, but a couple of things can be done to improve experience for the entry-level plans. Pros I've been using Viral Loops to build a waitlist for my start-up, and have found it the best platform from the perspective of its interface UI, and its shareable features. It's the most modern, sleek looking referral platform with options to integrate into your existing site design. The shareability features (link, emails, WhatsApp etc) is also the most user-friendly, easy to use and uptake. Cons The price is quite high (I'm in AUS so the conversion from USD to AUD isn't ideal) and they've recently changed their base plan which has removed some of the core features I was using. Review Source Response from Viral Loops December 10, 2025 Thank you very much for your feedback! You can find us whenever you want at hello@viral-loops.com SJ Sophie J. Business owner Cosmetics Used the software for: I used a free trial ### "Campaign creation" July 4, 2024 4.0 Overall positive yet to be honest found it a little tricky to set up at first and nearly gave up a few times, your customer support kept me in! Pros The ability to help me collect data for a giveaway and the customer support Cons I found it quite hard to learn the format to set up a campaing and required a lot of hand holding and questions from customer support, i googled a lot of questions and feel there could be more guide lines on each step Review Source Response from Viral Loops December 11, 2025 Thank you very much for your feedback! If you need anything else, you will always find us at support@viral-loops.com 24/7 TR Tristan R. Founder Accounting Used the software for: Less than 6 months ### "Great Platform and Affordable" March 22, 2024 5.0 Pros We have tried other platforms but Viral Loops pricing is very good for the value they provide Cons Response time for customer service can be improved Switched from [Referral Rock](https://www.capterra.com/p/139089/Referral-Rock-Software/) Viral Loops provide a cheaper option at a similar value proposition Review Source Response from Viral Loops December 10, 2025 Thank you very much for your feedback! You can find us whenever you want at hello@viral-loops.com JR Joshua R. Co-founder Computer Software Used the software for: Less than 6 months ### "Easy set and great tool for demand generation" April 22, 2024 4.0 Good - great support and very easy to set up a campaign. Pros Super easy campaign set up and tracking. Great integration tools, including what I needed with Squarespace and Google Analytics. Good integration with Slack for notifications. Cons It's not cheap. Free up to 1,000 participants and then from $229 per month. Review Source Response from Viral Loops December 10, 2025 Great to hear the platform helped you grow your waitlist and referral program so effectively. I understand the occasional delays due to time zones, and we’re always working to minimize that. Also, just a quick note — the 1,000-participant plan is $139, not $229. If you’d like help reviewing options or optimizing your setup, I’m here anytime. SS Samuel S. President Sports Used the software for: Less than 6 months ### "Its a good software" February 23, 2024 4.0 I've recently begun using Viral Loops and I'm finding the experience enjoyable. However, I still need to complete a few more steps before my campaign can go live; setting it up has taken me about 2-3 weeks. Despite some areas needing improvement, I'm confident that Viral Loops is developing a very valuable software. Pros The customer service is reliable, the interface is user-friendly and easy to set up, plus they offer a free trial to try it out. Cons Customer service primarily provides articles, requiring you to do the research yourself, though they do respond quickly. The service is pricey, and it doesn't allow for custom branding in emails. Additionally, there's limited flexibility in making page adjustments. Review Source JK Josh K. Head of Growth Consumer Goods Used the software for: Less than 6 months ### "Great Product, Even Better Support" June 13, 2024 5.0 Amazing! The entire Viral Loops team was great to work with. They really helped us throughout the entire way to ensure we were setup for success. Pros The product is great, very easy to use and easy to navigate. What's even better is the ability to customize and also the Viral Loops support team. We had a pretty custom design and the Viral Loops team supported us all the way through. Highly recommend! Cons Timezones can be a bit tricky to navigate for effective communication (we are on the west coast). Review Source Response from Viral Loops December 11, 2025 Thank you for your review! Ratko I. CEO & Founder Outsourcing/Offshoring Used the software for: 1-2 years ### "Want more customers? Definitely give this tool a try to loop them in, virally!" November 30, 2018 5.0 Pros Customer support. Have to mention this first, because it's out of this world. I've never experience that level of support - I want to do a solution which wasn't a standard option in the tool, their support led me all the way, tried different ways to solve it until we finally found a solution. Truly amazing! Love the simplicity and easy of use and setup - it's basically plug and play. Cons I haven't tried a lot of different setups for the viral campaigns but felt some features are missing. But, they're grown a lot in the past few years so what's missing will be included soon. Review Source SR Spenser R. Founder Farming Used the software for: Less than 6 months ### "Great software so far so good" May 22, 2024 4.0 It has been good so far, the design builder is easy and looks phenomenal Pros It was pretty easy to understand and manage. Cons Integrations with mailerlite platform wasnt available Alternatives considered [MailerLite](https://www.capterra.com/p/136603/MailerLite/) Reason for choosing Viral Loops Recommended by Wishpond and they signed us up Review Source Response from Viral Loops December 10, 2025 Thank you very much for your feedback! You can find us whenever you want at hello@viral-loops.com AR Ale R. Editor Newspapers Used the software for: 6-12 months ### "Amazing idea but need to improve" February 1, 2019 3.0 I love the idea but was too much time consuming make something simple Pros I use several apps for make "viral" refers or contest like upviral or gleam, i really like viral loop idea and the templates are great but have so many bugs its hard to implement. I love they give you alot of templates for diferent campaign ready made, so you can start to make a viral campaign, refer a friend, or content but... Most of the design, templates and ideas are cool Cons The issue with viral loop is hard to implement, is ready made but have so many stop point and little bugs that is hard to work. I made 2 campaign, was very painfull to launch take so much time on little details, when with other apps was more easy and faster. (1 day vs 2 weeks) Like i say, Most of the design, templates and ideas are cool but is hard to implement or use Example, deliver a price like a pdf was a pain. They need to add more freedom, customization and options Review Source Jeffry T. Freelance Designer Architecture & Planning Used the software for: 2+ years ### "Spreading the Virus to Grow Your Audience" October 9, 2018 5.0 Pros Viral Loops makes it easy to set up a viral campaign. Users basically just choose a template, set up few things, and they are good to go. Cons It would be nice if Viral Loops provides more template to choose from. Review Source MC Mariana C. Co-founder Retail Used the software for: Less than 6 months ### "Pre-revenue start up using VL to build waitlist and subscribers number" May 22, 2024 4.0 Pros Customer support from Fivos - very efficient and helpful Cons the Boost Campaign functionality doesn't work properly which is quite annoying given the monthly fee you pay for the whole package Review Source Response from Viral Loops December 11, 2025 Thank you for your review! Alessandro V. Coach Human Resources Used the software for: 1-2 years ### "Good product, with room for improvement" May 30, 2024 5.0 Pros Personally, the strong point of the service is the assistance. Thanos always responded to me promptly and followed up on all the points I needed, resolving them. Very professional Cons There is room for improvement and some bugs. But for a tool that offers such a service I think it's normal. The way I have been followed, they will certainly be resolved Review Source lily S. secretary Accounting Used the software for: 6-12 months ### "Infect Your Customers With This Virus" November 10, 2018 5.0 Pros Viral marketing is the term that most people have heard but never actually implement. It's because creating and launch a viral campaign is so much easier said than done. Viral Loops changes that by providing users with easy to use and ready to implement viral campaigns adapted from successful campaigns. Cons While the process is not complicated, you have to be ready with "incentives" before you start. Going trhough the setup process is also a bit tedious task, especially for beginners. Review Source AS Andrius S. CMO Internet Used the software for: Less than 6 months ### "Caring, responsive custoemr support " January 24, 2024 5.0 Love the experience thus far with the tool and chat support. Have been a client with getwaitlist for a 2 months and am fed up with their customer support. So I moved to viral loops and its amazing. I am daily with customer support - learning a platform, and they are very helpful Pros Customer support, ease of use and integration, nice flexible UI. Cons Some features are not stable, manual import yet did not figure it out to work. Review Source JV Jeovana V. Founder Food & Beverages Used the software for: I used a free trial ### "Good tool for pre-launch campaigns " April 10, 2024 5.0 I'm having a such a nice experience and helpful support from the Viral Loops team Pros Easy to use and useful features to implement. Good support is a differential too. Cons The price is really high for startups at the beginning. Review Source Ricardo C. Marketing Engineer Marketing and Advertising Used the software for: 2+ years ### "Perfect for Brick and Mortar Businesses as well as E-Commerce" November 22, 2019 5.0 My experience with the software and their staff has been great. I also enjoyed the Growth Hacking academy that they provided when I became a customer. Pros What I like the most about this software is that it allows me to create referral campaings that are effective for both online and offline businesses. Cons Until recently the one thing that I didn't like was the branding at the bottom of the widgets but they toned it down an also offer eliminating it all together on one of their tier plans. Review Source LM Luiz M. Marketing Supervisor E-Learning Used the software for: Less than 6 months ### "Best referral software you will find" April 23, 2024 5.0 Pros Easy to install and the platform is easy to navigate Cons The export list (.xls) could be a little bit more organized, but its not a big deal Review Source DS Daniel S. CMO Food & Beverages Used the software for: Less than 6 months ### "Great to run proven campaign mechanics" September 29, 2023 5.0 The team at Viral Loops was very patient with us and their Customer Support helped us big times to get things up and running!!! MANY THANKS \[sensitive content hidden\] Pros Easy to deploy with pre-defined templates, especially with Shopify. Cons Customization, especially to language and brand sometimes is a bit tricky. Review Source Similar Products Featured ## Related categories [Referral](https://www.capterra.com/referral-software/)