--- title: "Mobile Service Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Mobile Service Software - reviews, pricing plans, popular comparisons to other Field Service Management products and more." source_url: "https://www.capterra.com/p/150939/Mobile-Service/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # Mobile Service Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Mobile Service ## What is Mobile Service? Mobile Service (MS) for RSMC (Repair, Service, Maintenance & Construction) is a scalable cloud-based field service management application. With MS, businesses have full control over Scheduling & Dispatching, Ticket Management, GPS Tracking, Materials Management, and more. Providing for improved productivity & profitability. MS is a convenient solution for field technicians to manage tickets, timesheets, route optimization, service history & payment processing directly in the field. ## What is Mobile Service used for? [Service Dispatch](https://www.capterra.com/service-dispatch-software/)[Field Service Management](https://www.capterra.com/field-service-management-software/) Top alternative Featured Overall rating Based on 22 user reviews Reviews sentiment Positive 91% Neutral 9% Negative 0% Starting price $35 Flat Rate, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Mobile Service?[Manage this product listing](https://www.g2.com/products/mobile-service-app/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Mobile Service 4.4 (22) VS. [4.6 (509)](https://www.capterra.com/p/153475/FieldPulse/reviews/) Starting Price $35 Flat Rate, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (22) Ease Of Use 4.5 (509) Value For Money 4.4 (15) Value For Money 4.5 (502) Customer Service 4.9 (22) Customer Service 4.7 (505) ## Mobile Service alternatives [4.6 (1,490)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.6 (5,322)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars Highest Rated [4.9 (232)](https://www.capterra.com/p/177014/Skimmer/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.4 (177)](https://www.capterra.com/p/194155/BuildOps/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/150939/Mobile-Service/alternatives/) ## FAQs about Mobile Service Overview ### Which roles and teams benefit most from Mobile Service? Mobile Service is most used by office managers, administrators, and accounting staff who coordinate service schedules, customer records, invoicing, and daily office tasks. Operations leaders, including COOs and vice presidents of operations, use it to oversee field activity and job progress, while executives monitor business operations and service delivery. Answer based on 12 reviews Overview ### What company size and specific industries is Mobile Service built for? Mobile Service is designed for companies of any size that manage field operations and need a single system for field service work. It suits organizations in field service–driven industries such as maintenance, repairs, installations, and other mobile workforce operations that require clear visibility into activity in the field. Features and Usability ### What are the key features of Mobile Service? Mobile Service offers route optimization, dispatch management, scheduling, and routing for field operations, plus work order management and job management. It also includes GPS, mobile access, real-time updates, and technician management, along with billing and invoicing, quotes and estimates, payment collection in the field, and accounting integration. Integrations ### Which third-party tools and platforms does Mobile Service integrate with? Mobile Service integrates with QuickBooks Online Accountant. Answer based on 1 reviews Getting Started and Support ### What training and onboarding options does Mobile Service offer? Mobile Service provides in person training, live online sessions, webinars, and documentation to help teams get started. In person and live online formats support guided instruction, webinars offer scheduled group learning, and documentation gives written reference material for self-paced review and ongoing use. Answer based on 1 reviews Getting Started and Support ### What customer support options does Mobile Service offer? Mobile Service provides Email/Help Desk, Phone Support, 24/7 Live Rep, and Chat. Reviewers describe support as quick, knowledgeable, and easy to reach, with staff who answer problems promptly and stay helpful during implementation and day-to-day use. Some users also mention support taking time to educate teams and address custom requests. Answer based on 6 reviews ## Features AI summary Based on 4,034 Field Service Management reviews Capterra data shows that buyers of Field Service Management software rank the following features as their top priorities: - **Job Tracking** (**75%** of reviewers rated this feature as critical) - **Job Scheduling** (**76%**) - **Mobile Access** (**62%**) Mobile Service includes **Mobile Access**, but it does not offer **Job Tracking** or **Job Scheduling**. Instead, it provides other features that reviewers also rate highly, including **Customer Database** (**66%**) and **Scheduling** (**61%**). These features can help businesses keep customer information organized and coordinate service appointments more efficiently, giving teams better access to job details in the field and helping them stay responsive during daily operations. Scheduling 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Plan availability and assign specific time slots for tasks and resources Mobile Access 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Billing & Invoicing 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Contract/License Management 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Track, store, and access client contracts or licenses Dispatch Management 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Manage sending personnel and resources to a site as needed Routing 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Plan daily routes to optimize employee scheduling and provide directions Mobile Service 22 features ### All Features - Accounting Integration: Integrate with a third-party accounting system - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contract/License Management: Track, store, and access client contracts or licenses - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Dispatch Management: Manage sending personnel and resources to a site as needed - Electronic Signature: Digitally sign online documents - GPS: System to support the positioning, navigation, and timing (PNT) measurements of an object or individual - Inventory Management: Track and manage inventory levels to maintain proper supply - Job Management: Manage and track all job information and associated tasks - Mobile Access: Access software remotely via mobile devices - Online Time Clock: Track/log the amount of time employees worked per job using a timer - Payment Collection in the Field: Swipe a credit card or manually process payments while with the customer in the field - Quotes/Estimates: Generate quotes or estimates for customers - Real-Time Updates: Receive system updates as soon as any changes are made - Route Optimization: Finding the most optimal routes for drivers based on various factors and constraints - Routing: Plan daily routes to optimize employee scheduling and provide directions - Scheduling: Plan availability and assign specific time slots for tasks and resources - Service History: Track work performed and resources used for past customers, sites, or assets - Technician Management: Oversee technicians and track their assigned work orders - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders --- Get Advice We can help you find the software with the features you need. Features 4.2 (15) 4.2 Based on 15 reviews ## Pricing Value for money 4.4 (15) Free Trial Free Version Basic $35.00 Flat Rate,Per Month Value for money 4.4 (15) 4.4 Based on 15 reviews ## Integrations [ QuickBooks Online Accountant](https://www.capterra.com/p/229996/QuickBooks-Online-Accountant/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (22) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (22) 4.9 Based on 22 reviews ## User reviews Overall rating 4.4 Based on 22 reviews Filter by rating Counts reflect reviews available in this feed. 5(11) 4(9) 3(2) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful RE Reviewer Freelancer Used the software for: 1-3 years ### "On the other hand, it is a powerful program that helps us communicate with customers in an elegant m" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 August 27, 2021 Pros The best thing is the support team available around the clock to solve any problem. It is very nice that you find someone who can contact you at any time, in addition to technical support services, program prices and speed, and they are able to solve any problem as quickly as possible. Also, the training programs available are very valuable and help in the availability of trained workers. To the fullest Cons I do not think that there are any defects, and if the Internet speed in my country is weak, this does not mean that it is a defect in the program, unless there is a solution from the support team of the program Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Vice President of Operations Used the software for: 3-5 years ### "A great product to keep our business running smoothly" 5.0 May 17, 2017 We have been a customer of Mobile Service for over 6 years. There were not a lot of products that catered to the service industry when we were searching for a product. The nice part is that they have grown and evolved with us over time. The customer service we receive when we have an issue is outstanding. We never feel dumb when we make an error! This product helps us be more efficient by allowing us to dispatch calls, see where the techs are by their status, have the techs take pictures that attach to the work order, get signatures and capture all the pertinent information of what was done on the job without having to have someone retype or migrate it into our software. We are in the garage door industry and highly recommend Mobile Service. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Admin Used the software for: 1-3 years ### "UCE Review" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 October 9, 2018 Pros Clearly indicates which locations are due for maintenance (if contracts are correct) Cons Transferring information from one mechanic to another (or from Ticket to ticket) is difficult. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Office Manager Used the software for: Less than 1 year ### "Mobile Service Positive Experience" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 9, 2016 Implementing Mobile Service has been a process and has had it's challenges internally, but the app has been pretty easy to learn, use and understand. The customer service that has accompanied the app has been second to none and is worth every dollar that has been spent. Anita and her team are nice, knowledgeable and are always willing to help however possible at any time. I would recommend Mobile Service and this team to anyone! Pros The ease of use and the way that it allows us to communicate with our field technicians with ease. Cons There have been glitches in the software that have caused some issues from time to time. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Office Manager Used the software for: 3-5 years ### "Improve work flow....Reduce expenses" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 9, 2016 We have been using Mobile Service since 2010 and have not had any regrets. It has made life easier for all concerned and increased our workflow. It has also reduced paper. printing and storage cost as well. Great investment. Pros Easy of use for all. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CR Candy R. Office Administrator ### "Mobile Service implemented for several years now." 4.0 May 17, 2017 We implemented this software in order to have real time information for our technicians as well as office personnel. Prior to installation, we were using Total Service for our elevator business and manually keying all service tickets into that program. Once implemented we realized all of the other benefits to the software such as GPS locator to see who is closer to a call for dispatch, billing upon ticket completion, technicians involvement in the ticket generating process, timesheet submittal from the app, etc. We are very happy with the program and are completely impressed with the service that we have had from day one. Response time is immediate, assisting the office as well as our technicians is something that makes our lives much easier and is of great value. I cannot speak more highly of Anita Seymour and her staff. They go above and beyond to accommodate our business needs. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer ### "Mobile Service has exceeded our expectations!" 5.0 May 17, 2017 The customer support is exceptional with a very quick response time. The representative is very knowledgeable and takes the time to educate those using/implementing Mobile Service. Also, they will take the time and make any custom reports that are needed per the customer which is very helpful. Our employees who use the application love using it. It is very easy to learn and helps with the efficiency of the work day. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer ### "A real time saver!" 4.0 May 17, 2017 Making the switch to paperless timekeeping using Mobile Service was one of the best things our company has done. It cut down our payroll preparation time by about 50%. An added benefit for our technician is access to customer notes; they no longer have to call in to find out who the building contact is, what their hours are etc. It's a wonderful time saver. The representative and her team are super to work with and are some of the few App developers who are open to customer suggestion. Using Mobile Service has been a great experience, I highly recommend trying it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer ### "Great customer support" 4.0 December 22, 2016 Customer service team always make us feel valued as customers and jump right onto any concerns that we have. We did have some challenges trying to implement the map tracking feature in Canada without utilising a lot of data on the phones and significantly reducing the phone battery life. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer President ### "Great Software for Elevator Service Company" 4.0 May 17, 2017 Mobile Service is easy to set-up and use. This software integrated with our existing accounting software and field mobile devices without any problems. Any questions or modifications were promptly responded to. We were hesitant about the change to this system, but it has made a world of difference in tracking time, invoicing and producing service history as well as keeping an eye on where personnel are at all times. We would definitely recommend Mobile Service. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/150939/Mobile-Service/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.