--- title: "Mobile Service Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Mobile Service Software - reviews, pricing plans, popular comparisons to other Field Service Management products and more." source_url: "https://www.capterra.com/p/150939/Mobile-Service/" page_type: "product" language: "en" --- # Mobile Service Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Mobile Service ## What is Mobile Service? Mobile Service (MS) for RSMC (Repair, Service, Maintenance & Construction) is a scalable cloud-based field service management application. With MS, businesses have full control over Scheduling & Dispatching, Ticket Management, GPS Tracking, Materials Management, and more. Providing for improved productivity & profitability. MS is a convenient solution for field technicians to manage tickets, timesheets, route optimization, service history & payment processing directly in the field. ## What is Mobile Service used for? [Service Dispatch](https://www.capterra.com/service-dispatch-software/)[Field Service Management](https://www.capterra.com/field-service-management-software/) Top alternative Featured Overall rating Based on 22 user reviews Reviews sentiment Positive 91% Neutral 9% Negative 0% Starting price $35 Flat Rate, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Mobile Service?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.expertservicesolutions.com/&name=Mobile Service) ## Mobile Service Overview Updated August 2026 AI summary Mobile Service supports small and midsize businesses in managing field service operations, offering tools for scheduling, dispatch, work order management, billing, and real-time team communication. With features like GPS tracking, mobile access, electronic signatures, and QuickBooks Online Accountant integration, it helps office and operations staff coordinate field activities efficiently across web, desktop, and mobile platforms. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Mobile Service 4.4 (22) VS. [4.6 (494)](https://www.capterra.com/p/153475/FieldPulse/reviews/) Starting Price $35 Flat Rate, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (22) Ease Of Use 4.5 (494) Value For Money 4.4 (15) Value For Money 4.5 (487) Customer Service 4.9 (22) Customer Service 4.7 (490) ## Mobile Service alternatives [4.6 (1,480)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars Highest Rated [4.6 (5,310)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.4 (177)](https://www.capterra.com/p/194155/BuildOps/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.3 (340)](https://www.capterra.com/p/150053/ServiceTitan/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 84% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/150939/Mobile-Service/alternatives/) ## FAQs about Mobile Service Overview ### Which roles and teams benefit most from Mobile Service? Mobile Service is most used by office managers, administrators, and operations leaders who need to coordinate daily service workflows, scheduling, and team communication. Finance leaders such as accountants and CFOs benefit from billing and record accuracy, while executives use it to oversee operations, streamline processes, and improve service delivery visibility. Answer based on 12 reviews Overview ### What company size and specific industries is Mobile Service built for? Mobile Service targets organizations that manage field operations, especially companies of any size that need clear visibility into mobile or on-site work. It is designed for field service teams across industries such as maintenance, repairs, installations, and other service-based operations that depend on field staff. Features and Usability ### What are the key features of Mobile Service? Mobile Service offers route optimization and routing for field work, plus scheduling, dispatch management, and work order management. It also includes GPS, mobile access, online time clock, and real-time updates. Additional features cover billing and invoicing, payment collection in the field, electronic signature, inventory management, and service history. Integrations ### Which third-party tools and platforms does Mobile Service integrate with? Mobile Service connects natively to QuickBooks Online Accountant. Answer based on 1 reviews Getting Started and Support ### What training and onboarding options does Mobile Service offer? Mobile Service provides in person training, live online sessions, webinars, and documentation. In person training supports guided instruction, live online sessions and webinars allow remote presentations, and documentation offers written material for self-paced reference and feature review. Answer based on 1 reviews Getting Started and Support ### What customer support options does Mobile Service offer? Mobile Service provides Email/Help Desk, Phone Support, 24/7 Live Rep, and Chat. Users describe the support team as knowledgeable, quick to respond, and easy to reach at any time, with live phone help and around-the-clock assistance often cited as especially useful during implementation and issue resolution. Answer based on 6 reviews ## Features AI summary Based on 3,952 Field Service Management reviews Capterra data shows that buyers of Field Service Management software rank the following features as their top priorities: - **Mobile Access** (**62%** of reviewers rated this feature as critical) - **Scheduling** (**61%**) - **Billing & Invoicing** (**60%**) Mobile Service supports all three of the features reviewers value most: **Mobile Access**, **Scheduling**, and **Billing & Invoicing**. Together, these capabilities help businesses keep field teams connected, assign jobs more efficiently, and manage customer billing accurately, allowing teams to complete work faster and maintain smoother day-to-day operations. Mobile Access 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Scheduling 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Plan availability and assign specific time slots for tasks and resources Billing & Invoicing 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Service History 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Track work performed and resources used for past customers, sites, or assets Work Order Management 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Creating, assign, and track jobs and/or tasks for work orders Contract/License Management 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Track, store, and access client contracts or licenses Mobile Service 22 features ### All Features - Accounting Integration: Integrate with a third-party accounting system - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contract/License Management: Track, store, and access client contracts or licenses - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Dispatch Management: Manage sending personnel and resources to a site as needed - Electronic Signature: Digitally sign online documents - GPS: System to support the positioning, navigation, and timing (PNT) measurements of an object or individual - Inventory Management: Track and manage inventory levels to maintain proper supply - Job Management: Manage and track all job information and associated tasks - Mobile Access: Access software remotely via mobile devices - Online Time Clock: Track/log the amount of time employees worked per job using a timer - Payment Collection in the Field: Swipe a credit card or manually process payments while with the customer in the field - Quotes/Estimates: Generate quotes or estimates for customers - Real-Time Updates: Receive system updates as soon as any changes are made - Route Optimization: Finding the most optimal routes for drivers based on various factors and constraints - Routing: Plan daily routes to optimize employee scheduling and provide directions - Scheduling: Plan availability and assign specific time slots for tasks and resources - Service History: Track work performed and resources used for past customers, sites, or assets - Technician Management: Oversee technicians and track their assigned work orders - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders --- Get Advice We can help you find the software with the features you need. Features 4.2 (15) 4.2 Based on 15 reviews ## Pricing Value for money 4.4 (15) Free Trial Free Version Basic $35.00 Flat Rate,Per Month Value for money 4.4 (15) 4.4 Based on 15 reviews ## Integrations [ QuickBooks Online Accountant](https://www.capterra.com/p/229996/QuickBooks-Online-Accountant/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (22) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (22) 4.9 Based on 22 reviews ## User reviews Overall rating 4.4 Based on 22 reviews Filter by rating 5(11) 4(9) 3(2) 2(0) 1(0) Mentioned topic Sorted by most recent RY Ramy Y. Freelancer Computer Software ### "On the other hand, it is a powerful program that helps us communicate with customers in an elegant m" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 August 25, 2021 Pros The best thing is the support team available around the clock to solve any problem. It is very nice that you find someone who can contact you at any time, in addition to technical support services, program prices and speed, and they are able to solve any problem as quickly as possible. Also, the training programs available are very valuable and help in the availability of trained workers. To the fullest Cons I do not think that there are any defects, and if the Internet speed in my country is weak, this does not mean that it is a defect in the program, unless there is a solution from the support team of the program Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AL Antonia L. Admin Construction ### "UCE Review" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 October 1, 2018 Pros Clearly indicates which locations are due for maintenance (if contracts are correct) Cons Transferring information from one mechanic to another (or from Ticket to ticket) is difficult. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. WB Wayne B. ### "Good overall management software" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 December 21, 2016 We have been using this for over a year. It has helped us streamline our operations and recording keeping. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SW Sean W. ### "Mobile service review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 20, 2016 I have found mobile service very user friendly. Once we switched to the note by Samsung it has been very efficient and little to no problems. The only thing I would like to see is completed tickets staying on the phone for up to a week. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LW Linda W. ### "A real time saver!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 December 20, 2016 Making the switch to paperless timekeeping using Mobile Service was one of the best things our company has done. It cut down our payroll preparation time by about 50%. An added benefit for our technician is access to customer notes; they no longer have to call in to find out who the building contact is, what their hours are etc. It's a wonderful time saver. The representative and her team are super to work with and are some of the few App developers who are open to customer suggestion. Using Mobile Service has been a great experience, I highly recommend trying it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AF Ashley F. ### "Like what I see" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 0/10 December 20, 2016 So far, so good. Mobile Service has helped us to streamline many of our service-related issues that paper dispatching could no longer handle. The team has been helpful and responsive in addressing our issues, and tailoring solutions to our specific needs. Looking forward to many of the improvements that are coming in the next year. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JL John L. ### "Best Service Software Available" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 December 20, 2016 We have tried other software, but nothing compares to MSM. It is convenient and easy to use. Getting started is a snap. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JS Jim S. ### "Mobile Service has exceeded our expectations!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 December 19, 2016 The customer support is exceptional with a very quick response time. The representative is very knowledgeable and takes the time to educate those using/implementing Mobile Service. Also, they will take the time and make any custom reports that are needed per the customer which is very helpful. Our employees who use the application love using it. It is very easy to learn and helps with the efficiency of the work day. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DG Doug G. ### "Great customer support" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 December 17, 2016 Customer service team always make us feel valued as customers and jump right onto any concerns that we have. We did have some challenges trying to implement the map tracking feature in Canada without utilising a lot of data on the phones and significantly reducing the phone battery life. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. HW Holly W. ### "Good Product, Great People" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 December 16, 2016 The app works well even when interacting with our office system which is a competitor's. Tech support is always quick to respond and very helpful. Highly recommend :) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/150939/Mobile-Service/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.