# Mobile Service Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Mobile Service the right Field Service Management solution for you? Explore 22 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/150939/Mobile-Service/reviews --- Mobile Service 4.4 (22) [View alternatives](https://www.capterra.com/p/150939/Mobile-Service/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Mobile Service Ease of use 4.4 Customer Service 4.9 ## Showing most helpful reviews Showing 1-22 of 22 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RY Ramy Y. Freelancer Computer Software Used the software for: 1-2 years ### "On the other hand, it is a powerful program that helps us communicate with customers in an elegant m" August 25, 2021 5.0 Pros The best thing is the support team available around the clock to solve any problem. It is very nice that you find someone who can contact you at any time, in addition to technical support services, program prices and speed, and they are able to solve any problem as quickly as possible. Also, the training programs available are very valuable and help in the availability of trained workers. To the fullest Cons I do not think that there are any defects, and if the Internet speed in my country is weak, this does not mean that it is a defect in the program, unless there is a solution from the support team of the program Review Source JK Jennifer K. Vice President of Operations Construction Used the software for: 2+ years ### "A great product to keep our business running smoothly" December 16, 2016 5.0 We have been a customer of Mobile Service for over 6 years. There were not a lot of products that catered to the service industry when we were searching for a product. The nice part is that they have grown and evolved with us over time. The customer service we receive when we have an issue is outstanding. We never feel dumb when we make an error! This product helps us be more efficient by allowing us to dispatch calls, see where the techs are by their status, have the techs take pictures that attach to the work order, get signatures and capture all the pertinent information of what was done on the job without having to have someone retype or migrate it into our software. We are in the garage door industry and highly recommend Mobile Service. Review Source AL Antonia L. Admin Construction Used the software for: 1-2 years ### "UCE Review" October 1, 2018 3.0 Pros Clearly indicates which locations are due for maintenance (if contracts are correct) Cons Transferring information from one mechanic to another (or from Ticket to ticket) is difficult. Review Source RR Renny R. Office Manager Construction Used the software for: 6-12 months ### "Mobile Service Positive Experience" December 6, 2016 4.0 Implementing Mobile Service has been a process and has had it's challenges internally, but the app has been pretty easy to learn, use and understand. The customer service that has accompanied the app has been second to none and is worth every dollar that has been spent. Anita and her team are nice, knowledgeable and are always willing to help however possible at any time. I would recommend Mobile Service and this team to anyone! Pros The ease of use and the way that it allows us to communicate with our field technicians with ease. Cons There have been glitches in the software that have caused some issues from time to time. Review Source EL Eileen L. Office Manager Facilities Services Used the software for: 2+ years ### "Improve work flow....Reduce expenses" December 6, 2016 5.0 We have been using Mobile Service since 2010 and have not had any regrets. It has made life easier for all concerned and increased our workflow. It has also reduced paper. printing and storage cost as well. Great investment. Pros Easy of use for all. Review Source CR Candy R. Office Administrator Used the software for: ### "Mobile Service implemented for several years now." May 12, 2016 4.0 We implemented this software in order to have real time information for our technicians as well as office personnel. Prior to installation, we were using Total Service for our elevator business and manually keying all service tickets into that program. Once implemented we realized all of the other benefits to the software such as GPS locator to see who is closer to a call for dispatch, billing upon ticket completion, technicians involvement in the ticket generating process, timesheet submittal from the app, etc. We are very happy with the program and are completely impressed with the service that we have had from day one. Response time is immediate, assisting the office as well as our technicians is something that makes our lives much easier and is of great value. I cannot speak more highly of Anita Seymour and her staff. They go above and beyond to accommodate our business needs. Review Source JS Jim S. Used the software for: ### "Mobile Service has exceeded our expectations!" December 19, 2016 5.0 The customer support is exceptional with a very quick response time. The representative is very knowledgeable and takes the time to educate those using/implementing Mobile Service. Also, they will take the time and make any custom reports that are needed per the customer which is very helpful. Our employees who use the application love using it. It is very easy to learn and helps with the efficiency of the work day. Review Source LW Linda W. Used the software for: ### "A real time saver!" December 20, 2016 4.0 Making the switch to paperless timekeeping using Mobile Service was one of the best things our company has done. It cut down our payroll preparation time by about 50%. An added benefit for our technician is access to customer notes; they no longer have to call in to find out who the building contact is, what their hours are etc. It's a wonderful time saver. The representative and her team are super to work with and are some of the few App developers who are open to customer suggestion. Using Mobile Service has been a great experience, I highly recommend trying it. Review Source DG Doug G. Used the software for: ### "Great customer support" December 17, 2016 4.0 Customer service team always make us feel valued as customers and jump right onto any concerns that we have. We did have some challenges trying to implement the map tracking feature in Canada without utilising a lot of data on the phones and significantly reducing the phone battery life. Review Source AC Annabell C. President Used the software for: ### "Great Software for Elevator Service Company" May 13, 2016 4.0 Mobile Service is easy to set-up and use. This software integrated with our existing accounting software and field mobile devices without any problems. Any questions or modifications were promptly responded to. We were hesitant about the change to this system, but it has made a world of difference in tracking time, invoicing and producing service history as well as keeping an eye on where personnel are at all times. We would definitely recommend Mobile Service. Review Source DN Docia N. Accountant Used the software for: ### "Great mobile software solution" May 12, 2016 5.0 We've been using this mobile app for almost a year now. Customer service is outstanding. We can send all of our tickets to the technicians quickly. The Mobile office manager has a great mapping function to assist in scheduling. You can see at a glance if the technicians have seen their tickets, are en route, on site or have completed the service. It's very easy to use. Review Source KM Kelly M. Used the software for: ### "great to work with" December 16, 2016 5.0 Mobile Service has been a big time saver for our business. The customer support is outstanding, always a live person on the phone to help in a timely matter. Our suggestions for improvements or new features are always taken into consideration. Our field technicians find the software user-friendly and are able to complete their time easily. Review Source AF Ashley F. Used the software for: ### "Like what I see" December 20, 2016 3.0 So far, so good. Mobile Service has helped us to streamline many of our service-related issues that paper dispatching could no longer handle. The team has been helpful and responsive in addressing our issues, and tailoring solutions to our specific needs. Looking forward to many of the improvements that are coming in the next year. Review Source SW Sean W. Used the software for: ### "Mobile service review" December 20, 2016 4.0 I have found mobile service very user friendly. Once we switched to the note by Samsung it has been very efficient and little to no problems. The only thing I would like to see is completed tickets staying on the phone for up to a week. Review Source SH Stephanie H. Used the software for: ### "Premier Elevator - Stephanie Holder" December 6, 2016 4.0 Anita is wonderful! She and her staff are always available for us with solutions to our questions. Features are being updated and our feedback is always taken into consideration! Review Source HW Holly W. Used the software for: ### "Good Product, Great People" December 16, 2016 4.0 The app works well even when interacting with our office system which is a competitor's. Tech support is always quick to respond and very helpful. Highly recommend :) Review Source NB Nancy B. Office Manager Used the software for: ### "I have been working with the software for 3 years. I mostly use the AP, AR, GL, Payroll and Banking " May 14, 2016 5.0 It took me about 6 months to be proficient with the product. It does a great job rolling from one department to another. Review Source JL John L. Used the software for: ### "Best Service Software Available" December 20, 2016 5.0 We have tried other software, but nothing compares to MSM. It is convenient and easy to use. Getting started is a snap. Review Source WB Wayne B. Used the software for: ### "Good overall management software" December 21, 2016 4.0 We have been using this for over a year. It has helped us streamline our operations and recording keeping. Review Source JD John D. COO Used the software for: ### "Amazing!" May 11, 2016 5.0 ESS is one of the best organizations I've worked with. I highly recommend Anita and her team. Review Source JC John C. CFO Used the software for: ### "Excellent! " May 12, 2016 5.0 Makes billing quick and easy. Once a ticket is reviewed the invoice appears in Quickbooks. Review Source RP Robert P. Director Used the software for: ### "Been using Mobile Service since its initial rollout in 2008" May 19, 2016 5.0 Excellent product. Easy to use. Superior customer support. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.