# Condeco Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Condeco the right Desk Booking solution for you? Explore 72 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/150960/Condeco-Desk-Booking-Software/reviews --- Condeco 3.9 (72) [View alternatives](https://www.capterra.com/p/150960/Condeco-Desk-Booking-Software/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Condeco Ease of use 4.1 Customer Service 3.9 ## Pros and Cons in Reviews JH Jay H SVP Corporate SystemsMedia Production, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “I am rating the SpaceIQ desk booking product which covers most of our needs.“ May 23, 2025 CC Charles-Henri C Head of DeliveryConstruction, 10,001+ employeesUsed the software for: More than 2 years. “Two many critical incidents and we have no information about that (no information on your status page and the L3 support team gave me information only after I asked my CSM).“ June 13, 2025 SR Sarah R Systems and Data Manager - Workplace and Facilities ManagementDesign, 10,001+ employeesUsed the software for: More than 2 years. “The company themselves were also great to work with. If we can get over the synchronisation issues with Exchange and the app etc. and take full advantage of the Eptura suite of products then there is a potential to win our satisfaction back.“ December 6, 2024 CC Charles-Henri C Head of DeliveryConstruction, 10,001+ employeesUsed the software for: More than 2 years. “Moreover, the COM+ was replaced by the M3365 addin and we have too many regression : no more moderation emails (and this is critical) /“ June 13, 2025 KW Kieran W PMLegal Services, 201 - 500 employeesUsed the software for: More than 2 years. “Condeco has greatly streamlined our organization's ability to leverage shared working space in hybrid environment.“ November 15, 2024 MN Marc N Lead software engineeringInsurance, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “I have no issue using Condeco except sudden name change was confusing to locate the application on mobile and desktop..“ June 13, 2025 RV Richard V Director of FacilitiesTransportation/Trucking/Railroad, 1,001 - 5,000 employeesUsed the software for: Less than 6 months. “We do get a few added tools and a nice way to export data.“ June 12, 2025 SW Steve W CFO and ControllerConstruction, 51 - 200 employeesUsed the software for: 1-2 years. “Near impossible to reach anyone, slow to no response from support links provided, horrible with incompetent and deceitful customer service“ May 23, 2025 ## Showing most helpful reviews Showing 1-25 of 72 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer CIO Non-Profit Organization Management Used the software for: 1-2 years ### "Software for booking" October 18, 2024 5.0 Good software suitable for most companies. Pros Customization and options to meet our needs Cons Early integration with meeting rooms and hardware teams Review Source Response from Eptura December 11, 2024 Thank you so much for taking the time to leave a review for Condeco. Your feedback is incredibly valuable to us and helps us improve our offerings and better serve our customers. SP Simon P. Workplace Lead Facilities Services Used the software for: 2+ years ### "Great User Experience" March 18, 2025 4.0 Very limited to back end setup and configuration Pros Support has improved significantly on recent years, the team are more proactive and informative. Development is taking customer suggestions and incorporating them in future sprints. The user interface is well received Cons The operational side of Condeco is at time rather clunky and setup can take longer than it really should. Focus on future enhancements to review how the back end of the system is configured would improve customer experience, as more time can then be allocated to support users Alternatives considered [Tango](https://www.capterra.com/p/146809/E-Gift-Card-Rewards-and-Incentives/) Reason for choosing Condeco transition costs, time and knowledge of internal clients and admin team Review Source CC Charles-Henri C. Head of Delivery Construction Used the software for: 2+ years ### "Good but... Changes should be validated more carefully" June 13, 2025 2.0 Very good except during the major incidents which are too often and the lack of information should be corrected. Pros The tool can make all that we need and is friendly. Our customer success manager is great and nice and the first level of support makes a good job. Cons Two many critical incidents and we have no information about that (no information on your status page and the L3 support team gave me information only after I asked my CSM). Today the outlook addin is not working and it is the second time in 6 months. Users are really angry to have to use the website. Moreover, the COM+ was replaced by the M3365 addin and we have too many regression : no more moderation emails (and this is critical) / no detection of moderators (so we can't have different rules for users and moderators any more). Review Source DP Dan P. Estates Systems Manager Higher Education Used the software for: 2+ years ### "Condeco desk and room bookings" December 6, 2024 4.0 Positive - it has enabled a transition over to Blended Working allowing better use of space. Pros Flexible methods of booking desks, especially the App. The My team feature on the App is really useful and I try to let everyone know to use it Cons Outlook Add-In has some reliability issues, especially with recurring bookings. Not all features of App are available in Web version. Alternatives considered [N-central](https://www.capterra.com/p/13803/N-central/) Reason for choosing Condeco Didn't consider N-central but don't discuss Procurement details with suppliers Review Source MN Marc N. Lead software engineering Insurance Used the software for: 2+ years ### "Food interface" June 13, 2025 4.0 I have no issue using Condeco except sudden name change was confusing to locate the application on mobile and desktop.. Pros Easy to use navigate within mobile app. Can easily identify the floor plan and available desk. I am also able to find the desk where my coworker has been reserved for the day. Cons The update happen during 10 am on Monday which could be heavy usage. It would be much better if it happens at 5 AM Review Source LB Leonie B. Facilities Manager Law Practice Used the software for: 2+ years ### "Condeco review" February 14, 2025 3.0 Condeco is a mature product, which has not received many useful updates to bring it in line with 2025 or beyond Pros The user interface and ability to book items easily Cons The reporting function is dire. The sales over service tactics Alternatives considered [Microsoft To Do](https://www.capterra.com/p/227173/Wunderlist/) Reason for choosing Condeco user interface & prior experience from another company Review Source JH Jay H. SVP Corporate Systems Media Production Used the software for: 1-2 years ### "SpaceIQ Desk Booking" May 23, 2025 3.0 We have been discussing our issues with our nominated account mgr but are struggling to get a clear idea of when features we are missing can be added to the roadmap, even if we are prepared to contribute to their cost. Our account mgr left and we are still waiting for a permanent replacement. Pros I am rating the SpaceIQ desk booking product which covers most of our needs. It's workmanlike enough. Cons I am rating the SpaceIQ desk booking product which whilst basic lacks features that our previous platform (Ricoh) had such as visitor mgt, geo located check in and staff pictures from Microsoft Azure Active Directory. Switched from [Ridoc Desk Navigator](https://www.capterra.com/p/246723/Ridoc-Desk-Navigator/) As part of standardizing on a single product worldwide. Review Source SW Steve W. CFO and Controller Construction Used the software for: 1-2 years ### "CFO/Controller" May 23, 2025 1.0 Horrible, frustrating, waste of time, incompetent and deceitful service team. Proxy-Click system works well, why is the product served so poorly. Pros I don't know Condeco, Eptura is horrible with incompetent and deceitful customer service (i.e., contract support and billing problem resolutions), ProxyClick is highly missed. Cons Near impossible to reach anyone, slow to no response from support links provided, horrible with incompetent and deceitful customer service Review Source PH Penny H. Facilities Manager Medical Devices Used the software for: 2+ years ### "Ease of use " December 6, 2024 4.0 Overall it is not a bad system. We have the desk booking and room booking system. Room booking system has been great with ease of use. In terms of customer service with COndeco, we have seen improvements. From the early days where we'd have to wait for a day or two for a response to what is almost an immediate response now. We have scheduled regular meetings with a rep so that makes a difference. Pros Relatively easy to implement and use and the current customer service response turn around time is quick, which really improves our user experience. Cons Some features may not be at the level we want. The reporting system is not that user friendly and the data presented is often not how we want it so it means a lot of data manual handling. Review Source Response from Eptura June 16, 2025 Thank you, Penny, for taking the time to leave a review for Condeco. Your feedback is incredibly valuable to us and helps us improve our offerings and better serve our customers. PF Patrick F. Facilities Legal Services Used the software for: 2+ years ### "Great product - user and admin friendly" November 22, 2024 4.0 Great product overall and makes desk / meeting room bookings easy for users / reporting on. Pros User friendly software both for end user and admin users. Back end configuration is simple to navigate and the onboarding process / team are great to work with. Cons If an issue is raised, sometimes it can be a bit lengthy for a fix to be applied. I appreciate these things need investigatory works etc. but when asking for an ETA on a fix being applied responses are not helpful. Review Source Response from Eptura June 16, 2025 Thank you, Patrick, for taking the time to leave a review for Condeco. Your feedback is incredibly valuable to us and helps us improve our offerings and better serve our customers. LS Lynne S. Workplace Manager Consumer Services Used the software for: 1-2 years ### "Excellent desk/meeting room booking system" September 8, 2023 5.0 Good customer service and ease of use of the system Pros The ease of use and being able to use on mobile phone as well. Being able to use with Outlook to book personal spaces and meeting spaces Cons Not being able to book personal spaces more than 5 weeks in advance Review Source AK Anita K. General Affairs Manager Accounting Used the software for: 1-2 years ### "desk booking" November 27, 2023 5.0 We got really good help from \[sensitive content hidden\] how to use easily. Pros Easy to use, working on global and world wide. Cons Not easy to implement, and learn all the features, it would have been better if we had training material, but \[sensitive content hidden\] was really helpful and patient with us. Review Source Response from Eptura December 11, 2023 Thank you for your review Anita. It's great to hear that you find the system easy to use and that it works well on a global scale. We understand that learning all the features can be challenging, so we wanted to let you know about our Knowledge Center (customer.eptura.com). It contains product guides, how-to guides, and best practices to help you make the most of our system. If you have any further questions or need assistance with anything specific, please don't hesitate to reach out to us via the Support Portal. Our team will be happy to walk you through anything you need. The Condeco by Eptura team JD John D. IT Support Supervisor Legal Services Used the software for: 2+ years ### "Condeco" September 13, 2023 4.0 mostly great. Pros Ease of use, can book a desk and meting space within seconds Cons Mobile application lacking functionality. Review Source Response from Eptura November 17, 2023 Hi John, thanks for your review. We’re glad that you found our platform easy to use and that it’s a quick task to book a desk or meeting space. We appreciate your feedback on the mobile app, and we want to let you know that we are actively working on further improving the mobile app and its functionality for our customers. Stay tuned for exciting updates in the near future! The Condeco by Eptura team EA EMILEY A. Facilities operations Financial Services Used the software for: 1-2 years ### "Desk Bookings " February 15, 2024 4.0 It's a basic tool for desk booking. Would like to have more flexibility with reports, floor plan viewing. Pros Provides basic functions for the end user Cons Several factors but one that stands out is the floor plan. It's not intuitive enough. Reason for choosing Condeco Program was introduced by our parent company in the UK. Review Source Response from Eptura March 6, 2024 Thank you for your review of Condeco, Emiley. We're glad to hear that it provides the necessary desk booking functionality for your end users. Your suggestions for improvements are really useful, as we are continuously working on enhancing our user interface and expanding our features and functionalities to meet our user's needs. In fact, we have some exciting enhancements coming soon to the Condeco floor plan on both the web and mobile app. More information will be shared as we get closer to the release dates. Thanks again for the feedback—The Condeco by Eptura team JQ Joe Q. Support Officer Government Administration Used the software for: 2+ years ### "Condeco" September 12, 2023 5.0 Effective and serves it purpose to assist managing desks and meeting rooms Pros Ease of use and when issues arise and an incident is raised communication from the support desk it clear and understandable Cons Nothing springs to mind at the moment, however there is the option to raise suggestions on the portal Reason for choosing Condeco Suited our needs at the time Review Source FM Farida M. Manager Service Management Insurance Used the software for: 2+ years ### "Condeco Review" September 17, 2023 1.0 Pros TO book the meeting room from the device Cons Very bad support and customer service as they are not supporting at all Review Source Response from Eptura November 17, 2023 Hi Farida, Thanks for your feedback. We sincerely apologize for the level of support and customer service you’ve encountered in this instance. This is not the level of service we strive to provide, and we take your concerns seriously. We’re committed to addressing this issue for you, so please reach out to us directly via the support portal so that we can promptly address your concerns. Thank you for bringing this to our attention! The Condeco by Eptura team RDSA Ronaldo Da Silva A. FOH manager Facilities Services Used the software for: 2+ years ### "Treat back office team" September 8, 2023 5.0 Pros the service provided is great, the advisors have plenty knowledge are friendly and helpful the system I just like it and is useful Cons Some times it can be very slow but it could be due to the internet connection or cloud service Review Source LR Lee R. IT support Information Technology and Services Used the software for: 1-2 years ### "REally good support " September 13, 2023 5.0 ok Pros managing rooms and desk using the adding in outlook Cons I have no Cons . Software is good for the client Review Source JA Josiah A. Systems Analyst Insurance Used the software for: 2+ years ### "Condeco" September 12, 2023 4.0 Good, with many areas to improve Pros Simple to use, support are quick to respond, Cons Can be slow at times, doesn't allow you to close desks on a specific day consistently, constant sync issue with Exchange rooms, doesn't allow you to select all desks and move them to a different location, floor or group Review Source AP Ary P. Marketing Manager Construction Used the software for: 6-12 months ### "Must have tools for stay productive" January 27, 2022 5.0 Pros Customer support is excellent, they will not make your hassle if you need support. And it is friendly use and easy to learn. And it is record/log attendances. And it features that is appreciated is the find the collegue and ease recovery of room scheduling. Cons I think I do not have dislike with this tools/system. It is just great to keep my organization productive. Review Source DK Dennis K. DevOps Engineer Computer Software Used the software for: 1-2 years ### "Good Experience" September 13, 2023 4.0 Pros Easynes to work with. It has a good overview for the Customers. Easy to delegate Customers to specific areas of the app. Cons It's not possible to read DBs for troubleshooting Review Source FP Florian P. Leiter Shared Services Staffing and Recruiting Used the software for: Less than 6 months ### "Good Product, easy to implement" February 2, 2024 4.0 Pros Easy to implement, easy to use, good price, already implemented in company Cons Sales Support gave us the feeling to quickly sign the contract in 2023 Review Source Response from Eptura February 26, 2024 Hi Florian, thank you for taking the time to share your experience with us! It's great to hear you found Condeco easy to implement and use. Your feedback regarding the sales support experience is really important to us, as we're committed to delivering exceptional support and ensuring that our customers receive assistance they need at every stage. Your feedback will be taken on board as we continuously improve our sales support process. The Condeco by Eptura team IP Izabela P. Financial Analyst Information Technology and Services Used the software for: I used a free trial ### "Intresting product" September 13, 2023 5.0 i have just started using your aplication Pros services was realy fast and helpfull. Thank You for help Cons guidance is fast, easy and helpful. Thank You Review Source RW Rivka W. Director Accounting Used the software for: 1-2 years ### "Works well and does the job" January 26, 2021 4.0 Pros Nice grpahical interface - easy to use and intuitive. Makes booking meeting rooms easy. Cons Needs to have better integration with Outlook if possible. Review Source MJ Melissa J. team lead Business Supplies and Equipment Used the software for: I used a free trial ### "Condeco: A Comprehensive Solution for Workspace Management with Room for Improvement" May 27, 2025 2.0 Pros Intuitive User Interface: The platform is user-friendly, making it easy to navigate and book resources. Seamless Integration: It integrates well with other tools like Microsoft Outlook and Teams, streamlining workflows. Cons Occasional Performance Lag: At times, the platform can be slow, especially during peak usage. Complex Configuration: Some setup tasks, like permissions or integrations, can be a bit complex and may require additional training or support. Limited Customization: There are restrictions in tailoring certain features or reports to meet very specific business needs. 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