Who Uses This Software?

All veterinary businesses from mobile, small companion animal practices to retail-oriented or large multi-site mixed practice businesses and equine practitioners.


Average Ratings

28 Reviews
  • 5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Computer Fanatics
  • www.vetlinksql.com
  • Founded 1989
  • New Zealand

About VetLinkSQL

VetLinkSQL Practice Management Software, cloud-hosted or on-premise, is an innovative toolkit built on SQL technology, including apps for mobile billing, paperless forms, & inventory excellence, online booking, Xero, e-commerce, POS & lab integrations, extensive marketing, MailChimp integration, 2-way SMS & more. With over 25 years committed to veterinary business excellence, VetLinkSQL streamlines practice workflow in veterinary businesses just like yours, for vets just like you.


VetLinkSQL Features

  • Appointment Reminders
  • Appointment Scheduling
  • Billing & Invoicing
  • Boarding Management
  • Image Storage
  • Inventory Management
  • Patient Records
  • Prescription Management
  • Treatment Plans

VetLinkSQL Reviews Recently Reviewed!

Vetlink distinctly stood out to us as our future computer system when we made our very 1st enquiries

Oct 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The support staff was very comprehensive in his introduction of this program to us. We were comfortable putting our business needs into this program with his guidance. He even helped us find hardware support! Which has been a great success.
Demonstrations were informative and thorough. Data conversion was smooth and we were coached through every step and knew what to expect with confidence.
When the system went live in our vet hospital, we were well prepared from our practice on the demo system and on the shoulder training with Richard was fantastic and very welcomed.
Richard was very professional and nothing was too much trouble. He empowered all of us and set us up for success! A true teacher.
We are now 8 weeks in, whilst we are still learning, we now have software that is reliable to use, comfortable to understand and software support only a phone call away.
Vetlink has been a wise choice for us. A very happy team!

Cons: End of period procedures take a little getting used to. This is NOT a fault, just a new learning process. We will get this!

Overall: Peace of mind that our business is running on reliable software. Our data is secure and accurate.

Great functionality and Service

Sep 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: While the software is very powerful, it is really easy to use and has huge functionality for all types of practices, especially for our equine side of the business. What we like is that the software is continually upgraded with new features from requests we make. For example, we wanted better stock management for our equine and farm vehicles so they have created an App that allows a really easy way for Vets to transfer stock to their cars, even if they are in a hurry we now use this App which has reduced our Stock Shrinkage by 50% this year! Finally I think the helpdesk is very good and the familiar support staff are excellent.

Cons: We don't have too many dislikes but it would be good to get some more advanced training for our staff and have regular visits to get the best out of the software.

Vendor Response

by Computer Fanatics on September 22, 2017

Thank you for the kind words Rob. Just call our help-desk or Kelsi our BDM (kelsi@cfl.co.nz) and she can make a note to contact you once a year to book in staff training.

Using it for 9 years, Support team can usually help us. Easy for new staff to use.

Sep 10, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Colourful Diary screen enables easy adjustment of appointments to a different time, longer or a different vet or day. SMS appointment reminders work well. I like that an email message or sms sent to a client through the system is documented and can be reviewed. The quote system works well. There are lots of reporting options.

Cons: Sometimes there are glitches with the messaging not getting through. The reminders are complex with letters, sms and emails going out on various runs. If there is a problem here it is very concerning that they may not be received. I am not sure if other software make this easier? We always get it sorted but it can be very time consuming.

Vendor Response

by Computer Fanatics on September 22, 2017

Hi Lisa Thank you for your review. Please note that we have now switched SMS providers with a Tier Service (we experimented with a Tier 2 service as people wanted lower costs, but we have decided to dump that service) and the delivery is first class! It is generally upgraded on your next update but call the help-desk and ask if you are on the new service. In terms of Reminders, again, we have updated this to conform to privacy laws. We also have 3 ways to send reminders (one per family, one per patient, or one per reminder; the last one being the most popular as it provides statistics and allows you to change content and language tone to see what works in you area and demographic). I suggest you login to our web portal and watch the FREE training webinar on Reminders to improve your system. Secondly book in a 1 hour online training session to review your settings and get advice. I will approve this FREE since you have taken this time to place a review - Deven Patel

I have been using Vetlink for over 25 years. The support and functionality is second to none!

Sep 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The software has evolved over time and continues to evolve. Deven Patel is always happy to provide support and do his best to ensure the product meets our expectations. CFL is always happy to listen to our ideas and customize the software where ever possible. The recent innovations are excellent. The abilities of Vetlink to interact with products like Smartflow and our Idexx in house lab equipment help to improve work flows and efficiency.

Cons: Reporting. While the software has the ability to customize reports, this is not always simple. I understand there are developments in the pipeline to improve this.

Overall: It is the complete practice management package!

Our company has been a user of Vetlink since 2002, there is great value for money with this product

Aug 07, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Easy navigation, comprehensive fully integrated software from client/animal records to appointment booking to sales and marketing and accounting. The development of the software is very progressive and with an industry focused strategy.

Cons: To be honest not a lot I dont like, but would like to see a better reporting module that lets you create the reports you want with the information you want rather than standard reports.

Overall: This software meets all our needs. It is constantly being improved on and made more efficient to ensure it keeps up with changing markets and legislative changes within the industry. When we looked at upgrading our software we looked at all the leading veterinary software packages in the market at the time and Vetlink was hands down the best out there and still is.

Vendor Response

by Computer Fanatics on August 07, 2017

Thank you for your kind words Leanne.

The software is easy to learn, we changed over from another vet software. The change over was easy

Jul 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is easy to learn, we changed over from another vet software. The change over was easy and we had great support to teach us the new program. Once we got going we found the program easy to use and fitted in well for our mixed animal practice. The back up tech support is friendly and helpful, and always available to help us. We are not a computer savi clinic, so probably ask some really dumb questions which they always help us with. The nurses find the program easy to use, and the flow of patient/client from waiting room, to consult/treatment/ hospital/ discharge is easy to follow and see where patients or clients are up to. For large animal patients program works well for planning and charging out invoices. Very happy to talk to any one about programme if considering changing over .

Cons: would like a better spell checker, myself and two other nurses are dyslexic so need to make it easier for us

Overall: Make are clinic run smothly

Vendor Response

by Computer Fanatics on July 30, 2017

Thank you for the kind words Miles. Just in case ....- Did you known that you can set up abbreviations that automatically expand into words, sentences, and even full paragraphs so you don't have to type much? In addition to this, you can have pre-configured clinical notes/pages that you can simply import. Just go to the top | Options | Picklist | History | History Abbrs - then just set them up here. Cheers

Great support. Very open to new ideas

May 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Always developing new features. Very easy to access customer support and talk to someone who knows what they are doing.
Simple to use and very short learning curve.
Change over from old system was nearly seamless.

Cons: It will still take a bit of time to develop all the features I would like, but that is a long list and is quite specific so I don't think anyone else could do it all either, and I don't think other companies would be so keen to listen to new ideas.

Overall: Affordable and very user friendly.

Vendor Response

by Computer Fanatics on May 31, 2017

Thank you Braden! We have received your ideas around Wellness Programs and they have been forwarded to the developers. It will be discussed once we get back to that module in a couple of months. Cheers!

The customer service is excellent. You can always get them on the phone to help.

May 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The ease of communication with clients to save time. You don't have to press save every time! Always getting updates and new ways of doing things.

Cons: clipboards are hard to see and not that obvious. There are numerous icons happy and sad faces etc which re not that intuitive or easy to understand.

Vendor Response

by Computer Fanatics on May 31, 2017

Hi Holly Not sure what you mean by clipboards - you mean diary tabs? As far as icons are involved, I agree that we need a legend somewhere but here are some explanations: Face with sunshine - New Client Yellow Sad Face - You have disabled charging to a/c Blue Happy Face - They got Vet they asked for Purple Sad Face - they asked for a staff and you booked with another Red Sad Face - Wrote off a bad debt in the past Coloured Flags - you can set these yourself Coloured coins - set up yourself based on spend by client - automatically shows VIP clients 0/30/60/90 indicates how far they are with payments Cheers for now

Great software features and excellent support when needed

May 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The ability to add on more features as your needs grow and you become more familiar with the software

Cons: Not knowing which team member has performed an action. Anyone can be selected from the drop down where that option is available but for general use it is not convenient to have each user log on/off to perform an action.

Overall: Ease of use and ability to attach various client forms to a record

Vendor Response

by Computer Fanatics on May 31, 2017

Hi Debra Thank you for your kind words. You can indeed have only certain people perform certain tasks and have a log in system. It is open when you purchase the system but you can go to Setup/Staff/Access levels and you will a large number of functions such as, to name a few, Make Bill, Discount, Overtype Price, Place Orders, etc, etc. There is a grid of User Position where you can choose each staff position and what they can do openly and where they may need to log in and so on. Having said all that, in the upcoming Version 5.0 this area has been expanded with detailed audit trails as well. Call our helpdesk or download the appropriate chapter of the manual that describes all this; there may even be a recorded webinar in there. Cheers

Nothing is ever too much trouble. Communication is effortless and always available.

May 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Time zone difference allows for early problem solving if any. Updates occur effortlessly. Ease of use and mobility of whole database

Cons: Colour sheme!!- I like bright colours. Can't set up a recurring lock for individual vets on certain days for research etc- must be set up as an appointment.

Overall: Ease of use, portability and support

Vendor Response

by Computer Fanatics on May 18, 2017

Hi Louise Thank you for the kind words. Please note that you can solve your problem in one of 2 ways. Firstly use the Staff Roster where you have several start and end times during a day. This will create locks between those periods. Note that the Roster is dynamic and can be altered at an time and a Clash Management window will automatically tell you if your re-scheduling has clashes with any pre-existing appointments - then you can just drag and drop to re-schedule etc - it will also automatically then send text messages, etc. The second method is to use the Recurring Appointment" feature. Yes it does use appointments but it has quote a sophisticated recurring criteria. If all else fails then please call me to explain why the above solutions are not working for you and I will either find a solution or I will place the feature request for future consideration when they work in that part of the program next. Cheers Deven Patel

Extremely easy to use & provides our large 24 hr practice with all the tools necessary

May 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The exceptional support via the help desk puts Vetlink in the "Gold Class "category for veterinary computer systems.We can contact Computer Fanatics & know we can speak to any of their team including the CEO and Software Support

Vendor Response

by Computer Fanatics on May 15, 2017

Thank you for your kind words Christine. We appreciate it very much!

CFL personnel understand our business. Backup support is pleasant, prompt and efficient.

May 13, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Vetlink software program is user friendly and has a comprehensive reporting system that is not complicated. Regular upgrades are always available to meet the changing needs of our business.

Overall: The software provides a management tool that is uncomplicated and comprehensive.

Vendor Response

by Computer Fanatics on May 15, 2017

Thank you Roger; much appreciated.

Helped make running of the business a lot more controllable

May 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The day to day organisation of appointments for different staff members. The ability to have several staff using the program in different areas of the business.

Cons: Not having complete tracability of invoices that have been cancelled or deleted.But this will be a feature in the future which will assist us .

Vendor Response

by Computer Fanatics on May 12, 2017

Hi Colin, thanks for your kind review. Audibility is one of VETLINKSQL's strengths - you can certainly get a report on this. Just go to: REPORTS / BILLING / Bulk Inv Summary and then fill in the dates for auditing and select "Cancelled" as Yes. You can also enter a particular client if you want to audit one person - otherwise leave it blank and it will give you every single one for that date range. Call our help-desk if you require assistance. Cheers

Pleasant experience, excellent customer service and support.

May 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Program itself - surprises on every single time of updates making it not only user-friendly but also environmentally friendly (eforms / invoicing), promotes efficiency (stocklink app, in-house and external lab integration), client compliance (reminder system), e-marketing (loyalty system, email marketing etc). I'm always excited to read their update notes and highlight the great ideas and immediately implementing and sharing with my whole team.
More importantly is the CFL team - always friendly and supportive. From initial meeting, demo, installation, training, through to minor glitches and major crisis (virus attack into our internal network unrelated to Vetlink program); every single interactions have been positive , supportive and professional. From receiving our phone call reporting about the virus attack to teaming up with our local technician and restoring it back to previous night's backup was only a few hours; during the panic moments kept reassuring us everything will be ok and will bring us back in a few hours and they did! A nice team to work with from the CEO (Deven) to the technical support team and administrative team - everyone that we have to contact has been friendly, supportive and professional. A team that will work with you and listen to your feedback and improve the program in the next update. In summary, exceptional and impressive customer service!

Cons: Other than some teething issues in the beginning of using it, nothing really :)

My comments is too short apparently - so to make it longer, I finally thought of something that I don't like is their update notes are too long as they improve so many things in every single update and I had trouble catching up!

Overall: increased productivity, efficiency, client compliance.

Easy transition, easy to use. Great backend.

May 03, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Support is excellent. Mobile app works a treat and is getting better with every update. Back end reporting is good and getting better with the new online reporting and benchmarking service.

Cons: User interface is a little old fashioned and could be updated. This tends to make desktop version feel a little clunky.

Great product, continued development, great support and all of this at a reasonable price.

May 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: We moved to VetlinkSQL 18 months ago and we have not looked back. We had a list of requirements that we required out of our veterinary practice management software and VetlinkSQL stood head and shoulders above the alternative options available. The product is easy to use at all levels and if there is ever an issue the support team have all the answers and they do this in a timely manner. Some of the extras that have really added to the experience include the mobile app for our large animal vets in the field, the SMS and email capabilities, the integration with our laboratory equipment and the ability to store images and documents on patient and client files.
We also really appreciate that VetlinkSQL is continually developing and improving and that their team is very open to feedback and suggestions.

Cons: Most areas of opportunity that we have come across have been addressed, currently we have a couple of suggestions on the board in regard to the main diary screen. As it has been with other proposals we do expect these to be addressed

Overall: This software has improved our efficiency and capabilities. Well Done.

We have nothing but great things to say since switching both of our practices over to Vetlink SQL

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Value for money, user friendly, great customer support

Cons: lacking some of the reporting options we would ideally like

Overall: Things have run relatively seamlessly since switching both of our practices over to Vetlink SQL. The team at CFL/Vetlink have ensured that any support / troubleshooting happens promptly and we feel, compared with previous underwhelming software providers, we are getting fantastic value for money from Vetlink and our upgraded modules.

Awesome program

Apr 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: It's very easy to use and has a logical sequence. Everything has been thought of and it works well.

Overall: From the very start the team at Vetlinksql have been great. Customer service is always friendly and prompt and as far as value for money, it's better than any other program I seen. Every feature that you can think of has been thought of. Love it!!!

Recommendations to other buyers: There is lots to learn so do the onsite training as we got heaps from that and the team are great.

Vetlink SQL Review

Jan 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Vetlink SQL Review has been a great program to use. It is innovative and the developers are keen to hear feedback about our ideas and requests. It is very easy to use and with most software programs, you rarely all the features available. The support is very reliable and always available when we need it.

Fantastic CRM

Dec 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Ease of use
After sales support

Overall: Absolutely fantastic CRM - has all the functions we need for our busy practice. After sales support is second to none.

Ease of transition

Oct 02, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: We are looking to the future. We have several growth plans in the pipeline and see Vetlink as best supporting those plans. The mobile app is a great initiative and one we cant wait to get using. This will make out of clinic notes and billing so easy. In the meantime, the depth of reporting and functionality of the program is amazing.

Cons: The Hotel module is taking a bit longer to get used to, but Deven and the help desk are being fully supportive. Im sure that this is mostly just getting used to a new system.

Overall: We have just moved from an opposition product to what we see as a full service! The transition was seamless and painless! Congratulations Vetlink on ensuring a successful transition. Of course, the odd glitch, but nothing like the horror stories we have heard when other practices have changed software.
We looked at the product over several months, and went through a couple of review sessions with Deven; he and the staff at Vetlink have always been eager to help, no question has been to hard. The training has been thorough and supportive, and the help desk staff have been absolutely brilliant!
We chose this product for the functionality and what it could offer us in terms of reporting, and overall ease of use. Its only early days for us, but we are very happy, and have no doubt will continue to applaud this system as we learn to appreciate more fully what it can do for us!

Vetlink SQL - Back Up Recovery

Aug 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: It is robust and I can count on one hand in the past 20 years that the software system crashed. Of course there are minor glitches every so often but that is usually a phone call and they come in remotely to fix it - whilst the system still runs. They are only a phone call away and the 'help desk' know their stuff and can often talk you through most things.

Cons: There is a lot of parts too it! They are changing / evolving to keep up with the changing technology - takes a bit for 'non-computer' buffs to keep up!

Overall: We have been running versions of Vetlink for 20 yrs in a LAN setup . Recently we had a moderate problem with a data file that we thought had completely disappeared.
For ease of use we save relevant digital Xrays to Vetlink which are attached to the animal files for easy access. Recently, for unknown reasons that file disappeared and as expected it was a week or two before this was detected. We do run a back up system that was recommended and installed by Vetlink about 2 years ago. As with any backup system - you seldom try it out and when you do - you hope like hell it works . Well it did work and very well indeed!!
It took a hour or so to have the Xray file up and running with all the links back to the animal files intact.

Recommendations to other buyers: Very good to deal with, they go the extra mile. They are forward thinking and have invested a lot of time and effort to mitigate against disasters, ie back-up recovery. With Cloud Computing - we all think that we will have access to the data due to several server back-ups. We will still be dependant on a functioning internet - imagine if we didn't!! They even have that covered!! They may not be the cheapest software provider, but as we all know cheapest is not always best. In running a business, knowing that each day you or your staff can turn up to work and there are no problems is something 'we' take for granted, it allows us to focus on being vets. "Peace of Mind' with your practice software program, knowing that your provider is doing their utmost to cover your back - is in my mind worth a few extra dollars a month!

Vetlink, very easy software to implement and to use.

Jul 15, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The software logically achieves everything you would expect from a practice management system of this type. The built in word processor is functional and interfaces well with handouts, certificates etc and avoids costly licensing for other word processors. The emailing documents and histories capability is fantastic as is the two way text messaging. The diary works well and has enabled very efficient use of our staffing levels. It has been easy to connect and print various documents to networked printers. The capability of having different users having different configurations is also a really great feature as it allows different staff to access different devices depending on their physical location and their practice role ie the admin team can use their own printer for letterhead or accounts stationary whilst the front office can use A5 receipt stationary and the vets can use another different printer for blood results, reports etc and all of them can also access the drug label printer. The ability to separate the invoice from the history for a particular visit is really neat and useful, the front office can get on with taking the money whilst the vets complete the history recording in another room.

Cons: There is very little not to like and it would seem all features can be customised to work how you want them or be disabled completely. We personally have experienced some issues with being able to have multiple patients on the same invoice but I have a colleague in a neighbouring practice who loves being able to do this.

Overall: We transitioned from an opposition product and in preparation had three of our team attend some training at Vetlink in Auckland where we focussed on products and services in anticipation of our go live date. Unfortunately we did not get as prepared as we would have like but proceeded with our go live date anyway. I am pleased to report it well really well with minimal stress, frustration or headaches. We chose to make amendments to products and services as we went and experienced very few issues. Our data conversion and going live was overseen by Clive and after 2 days we were away with the practice barely noticing a hiccup. We anticipated some challenges with such an enormous change but it went very easily. Clive did a fantastic job of ensuring data converted well and also of making sure we knew how to make changes etc in the new system without overloading us with too much detail. I had anticipated that a software change of this type would cost the practice in terms of productivity and turnover but I would think that in reality there has been no real turnover cost with this change.
I am pleased to say that within 2 weeks of going live we were in the process of looking at all the new opportunities the program has given us. Getting help is easy and all calls for help have been answered in a very timely and uncomplicated manner. Helpdesk staff members are always approachable and communicate easily about any of the issues we have had.

Recommendations to other buyers: There are so many features in the software especially when it comes to things like marketing, client contacts etc. I would advise taking some time to work out how you wish to have these features work for you so you can set up things the right way from the beginning. You need to consider which features you wish to use and then get them going well and add other ones later as time allows rather than trying to do everything at once. There is a lot too his software and one can be overwhelmed by features at first.

Vetlinksql findings from a small animal city practice.

Jun 22, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Excellent for recording histories and all client details. Ease of attaching photos and other records such as referral notes from other clinics. Use of templates for repeat prescriptions and other documents. Stability of the program.

Cons: No major faults.

Overall: I have been associated with CFL since 1993. During this time Rohit and Deven have contiuned to develop the program and provide support. As my practice is only 10 km from their place of business I have always obtained my hardware from them also. Over the years I have taken advantage of courses run by CFL with many of these not having a cost. Over all I and my staff have always experienced courtesy and promptness with any of our requests for assistance.

AMAZING HELPDESK & DEDICATED CEO

Jun 03, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Marketing experts say that every business should have a ¿Unique Selling Proposition¿ to lift them above the competition. They also say that there is a business life cycle phase made up of ¿Start Up¿, ¿Growth¿, ¿Levelling Off¿ and then usually ¿Decline¿. I am pleased to be able to report that not only does VETLINKSQL have an incredible product, they also very definitely have the most amazing USP, and even more amazingly, after so many years in business, are still very much in the ¿Growth Phase¿ of the life cycle.

Gail and myself, as owners of Redlands Veterinary Clinic, are proud to be able to say that we have been delighted clients of VETLINKSQL since we installed it many years ago. We researched the available software programs and immediately decided that VETLINKSQL had all the attributes that best suited our practice. That decision has been more than justified over the years. We could not be more happy with our investment. The product is extremely powerful, (hacks like ourselves have no chance of ever fully utilising the capabilities), easy to use, and at the top of the list, is the wonderful help and support desk which seemingly find no problems that can¿t be solved in what seems to be an instant. The program seems to be changing constantly with new innovations and rapid progression into the digital age at the forefront. Fortunately our practice now has younger members and are taking to the new features like ducks to water.

So, what is this USP. Back in the mid-nineties when we sourced the product, Deven Patel, the then product developer (and now CEO), visited our practice to demonstrate the features of their original DOS product. Now, more than twenty years later, the very same Deven is still visiting our practice inflicting his infectious enthusiasm upon us, and astounding us with his knowledge and innovations with their new product. Certainly no other Veterinary software company, and very few suppliers of any product, can boast that their CEO and principal product development manager is still at the very shopfront of their company and providing such wonderful customer service, even after their client base has grown to hundreds of clinics worldwide . Well done Deven, and the team at VETLINKSQL!

Fantastic

May 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We started our Equine Veterinary business just over 5 years ago. We launched with Vetlink and have also utilised Vetlink in two other businesses we have bought and sold over the last few years. Vetlink is very user friendly, amazing support and very easy to do business with. We have referred many other Vets to buy Vetlink and will continue to do so. Keep up the GREAT work Vetlink. .

We have been with SQL from the outset (and Vetlink since 1991) and it does everything we need.

May 28, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We recognize we underutilize the system; but that always gives us the opportunity to delve further if we need. Helpdesk backup service is great, upgrades regular and non-intrusive, and the moderate fees are all positives for us.

Very practical software package

May 19, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been running VETLINKSQL since Jan 2010 and are very happy with the programme. The transition from RxWorks was handled very efficiently with great cooperation between Vetlink staff and our techs who were reworking the network. The level of support given during the transition and since installation has been excellent. We have recently integrated our in house Idexx Catalyst One machine with VETLINKSQL and it is a huge improvement to our in-house testing procedures & billing. While we are still underutilising a lot of its functions we find the programme to work very well for both small animals and large animals (mostly dairy) and would definitely recommend it to other practices.