Who Uses This Software?

Public Schools, Community Schools, Community Services Departments, Recreation Centers and Departments, Park Districts, Aquatics Centers and Pools, Sports Leagues and Teams, Summer Camps


Average Ratings

19 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Capturepoint
  • www.communitypass.net/
  • Founded 1999
  • United States

About CommunityPass

Since 2002, CommunityPass has delivered before and after school care program registration, invoice management and program management solutions (enrichment, day camps, trips) to public and community schools.Our "Digital Attendance" adds vital security to attendance and enables accurate tracking. Streamlined and intuitive for customers. Flexible and efficient for the administrative staff. Professional services include integration with financial software, custom reports and data conversion.


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CommunityPass Features

  • Billing & Invoicing
  • Calendar Management
  • Check in / Check Out
  • Child Care Center
  • Daily Reports
  • Employee Management
  • Food Program Records
  • Home-Based
  • Immunization Records
  • Lesson Plan Management
  • Mailing List Management
  • Menu Planning
  • Online Registration
  • Parent / Child Records
  • Parent Portal
  • Payment Processing
  • Photo Gallery
  • Text Messaging
  • Volunteer Management
  • Wait List Management

CommunityPass Reviews Recently Reviewed!

We are in the implementation phase and have been extremely pleased so far with the entire process.

Sep 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Very easy to navigate - very user friendly . The implementation process has been so on point, very organized and detailed. The training pace is effective and easy to follow along with status calls every week for any questions that come up. The account managers are professional and very pleasant to work with, they work very hard to find a solution that will suit the individual needs of your organization. They also do customizing to meet your requests.

It has been a pleasure working with Capturepoint. Customer Service is a priority! It's great!

Aug 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The ease of use is a definite pro. Being able to separate revenue by individual sports is a great feature.

Community Pass was a lifesaver

Apr 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We went from 2 people doing my job down to just me and we desperately needed a system that would help streamline the job. Community Pass was the answer. Allowing parents to register themselves, view their accounts when they need to see what they owe, and the convenience of online payments was the key to making my job easier. The Tewksbury Public Schools originally signed on to Community Pass to use for our Adult Ed and Before and After School Program. We have expanded it to the high school for club fees, athletic fees, and parking permits. They also use it to collect all the required paperwork parents fill out each school year. We sell tickets to events, order yearbooks, and much more. I think we use the system for more than Community Pass even intended it to be used for. The convenience of copying a current season for the next one is huge. You do not have to start from scratch everytime you start a new session, like our Adult Ed classes. Parents love that they can access their account at any time, from anywhere (thanks to the cloud) and see what they are registered for and have paid. We also use Digital Attendance on our ipads for check in and check out at the Before and After School Program. Parent like that is secure because the person checking their child out has to know their family ID. It tracks our attendance and saves on paper. I also love that I can work from home because the system is web based. Overall I have had very few complaints and customer services is beyond what I could expect. They always call me back, take care of my issues in a timely manner, and are very polite. I would like to see them do more with the financial piece, when you enter expenses and there is more than one for a particular expense code and item, you have to add the total up yourself. But that is doable. I can't say enough about Community Pass. I highly recommend it and would be happy to discuss it's uses with anyone interested in hearing more about it.

From Good to Great!

Apr 06, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Inexpensive, but has a lot of functionality. Many reports are pre-set, and we can make our own report templates. Consumer friendly.

Cons: We can't embed a pdf file in the body of an email to be sent out to all our address book - for a beautiful eye catching e-newsletter that markets our programs and events. We have to use another provider, and continually update the email address book from Community Pass.

Overall: We've used Community Pass from it's start. it has evolved over the years to be very complete. The staff are very responsive, and the training videos are clear, and the quick webinars on topic specific functions are timely. CapturePoint has continued to add features and additional modules to meet the needs of most Recreation Departments. Whenever we come up with a new challenge, they are willing to tackle it. We've recommended this service to many organizations. We just need to be able to send out e-newsletters embedded in the email. I'm looking forward to mobile app!

Excellent option for Municipal Recreation

Apr 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Interface, constant updates, customer service

Cons: Not always intuitive in set up

Overall: We love Capture Point and their Community Pass product, we've been using it for three years now and plan to increase the number of programs we register on the software over the coming year. All our deposit documentation is based on reporting through Community Pass.

Excellent product & service to back it up!

Feb 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Community Pass gives our community an easy way to register and pay for the programming we provide. The thing I like most about the company is that they take your suggestions to make the product even better and implement them. We have been extremely happy with our move to CommunityPass!

Great Parks & Rec Software experience so far

Dec 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have just launched this program and have been very pleased with the response of customer service, with all the help through implementation, and the responsiveness overall of the CommunityPass team. The software itself is easy to use and intuitive for the end user. While we are still in the learning curve of getting to know the software, our team feels we made a great choice for our parks & rec department!

Excellent Customer Service

Sep 21, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of planning seasons.
Making changes/edits is simple.
Customer friendly.

Cons: I would love to store credit cards numbers for payment plan options.
I would love a more advanced filtering option for parents and administrators.

Overall: I have been using Community Pass for the last 3 summers and I have to say that it is getting better every year...

Recommendations to other buyers: Best product in this price point.

Better Every Year!

Aug 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: The Borough has been using Community Pass for all of our recreation registrations for 5+ years and it just keeps getting better. The development team is constantly working to put out a better product by adding features that user friendly. Community Pass allows our office to focus on the customer. We are able to see up to the minute registrations and financial reports to better control the programs we offer.

Exceptional Software

Mar 31, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I love that Community Pass is constantly evolving and coming up w/ innovative ideas to keep their software up to date and user friendly. Their customer service is top notch and the employees go over and above to make sure that you are completely satisfied with any question or problem (there are so few) that you may have. The software is easy to use for both the resident and the administrator. Overall, I have personal been using this software for over 5 years and am completely satisfied.

CommunityPass - User of 1 year

Feb 15, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: We switched to CommunityPass in the fall of 2014 after 10 years with ActiveNet. Our department enjoys this system and the responsive from their team to any new ideas or input we have. Very smooth transition from one system to the other. Training was great and the customer service has been wonderful.

We use the following modules:
*Memberships
*Before/After School
*POS
*League Manager
*Online registrations

This system has greatly improved our staff and customer experiences with p & r registrations!

Feb 10, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros
-Ease of program registrations both online and at our front desk
-Customized Reports
-Online facility schedules
-Customized permits
-The ability for the customer to book picnic shelters online

Cons
-Batching revenue from community pass into city budget software system
-Would be more helpful to have manuals that spell out procedures (a lot of learning done by watching videos or firsthand experience)

Overall, we are very happy with our use of the system and how it has helped us become more efficient and customer friendly.

From the very start, the ease of use is the greatest compliment to hand out.

Feb 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have told my residents and the elected officials on many occasions that Community Pass was created as an alternative to the expensive registration software that is available. It is a win win for our community.
It has eliminated the over time costs for in person registration. 95% of our program registration is done online with the system. The resident also wins as they can register at any time of day and from home.
The organizational tools are simple and perfect. My book keeper loves them.

Very satisfied!

Feb 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Our township's recreation department has been using Community Pass for years, and we are very happy with the ease of use. We can control registration by day, even by the hour a program may be opening up registration. The reports allow us to capture exactly how well a program is doing. The customer service provided is excellent. We recommend this service highly.

Community Pass gets an A+

Feb 02, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have used CommunityPass for just under 10 years. The program is very user friendly for our residents and with the admin side as well. Whenever our office has a question, the customer support is just a phone call away. CommunityPass makes our job easy!

Highly Recommend!

Feb 02, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Not only does Community Pass have the best customer service that I have ever experienced, they also take my suggestions and ideas and make them a reality. We have a very complicated registration process for our summer day camp and Community Pass developed a component to accommodate that, which has made our lives easier and it is easier on the parents who are registering their kids. We have been customers for 2 years and I don't know what we would do without Community Pass, they have become irreplaceable in our office.

Not only is the software phenomenal but the staff is exceptional.

Feb 02, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Englewood Parks & Recreation launched Community Pass in January 2015.
With our old registration software, accuracy and development was a challenge: community communications were complex and generating reports was difficult.
Since adding CommunityPass, productivity and expansion have come a very long way. Not only is the software phenomenal but the staff is exceptional.
As we have exceptions and rules that vary from program to program, we require a lot of customization. The management team has a very effective system from vision to implementation in a reasonable time-frame regardless of how extensive the task.
They are always creating ways to improve the system and customer service is ALWAYS available for troubleshooting┬┐(if any).
Within the year, we will explore the reservation manager module for our field, park, and facility permits.
You won┬┐t go wrong with CommunityPass for your organization needs.

Truly a great company.

Feb 02, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Summit has been using Community Pass since the end of 2006. Our prior software program was unable to meet our department needs. We use CP for the Municipal Golf Course, The Aquatic Center, POS, field scheduling and programming. When I first started using this program I was overwhelmed. I thought I would never learn it and called customer service many times a day with a friendly voice on the other end of the phone who always took the time to help. Now I feel with the help of support that I know the program inside and out. I am able to customize reports, build rosters etc. Whenever I have a question I call customer service, and if no one is available to take my call which is rare, I leave a message and someone gets back to me in a short time. Many towns have called me for recommendations and I highly recommend CP. Truly a great company.

Great Product - Highly Recommend it!

Jan 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been using CP since 2013. We transitioned from RecTrac which we did not like one bit. We couldn't be happier with this company. The program is very user friendly from both the admin and public side. From an admin's standpoint, whenever I have a question, customer service is very prompt and friendly in helping me out. We did try the Reservation Manager to manager our field permits, however that component did not work for us - we have too many fields to schedule. We are about to start using the POS component and are excited about it (build an inventory tracker though!). Truly a great company and am very happy to be one of their customers.