--- title: "Trakdesk Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Trakdesk Software - reviews, pricing plans, popular comparisons to other Help Desk products and more." source_url: "https://www.capterra.com/p/150996/Trakdesk/" page_type: "product" language: "en" --- # Trakdesk Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Trakdesk ## What is Trakdesk? Trakdesk is a cloud based customer support and helpdesk software that has all the bells and whistles you would need to provide exceptional customer support. Trakdesk is packed with many robust features like; ticketing, automation, SLA management, multiple brands, customizable self-service portals, multi-language, knowledge base, social integration, gamification and many more. ## What is Trakdesk used for? [Help Desk](https://www.capterra.com/help-desk-software/) Top alternative Featured Overall rating Based on 12 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $11.99 Flat Rate, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Trakdesk?[Manage this product listing](https://www.g2.com/products/trakdesk/claim_requests/new?auto=true) ## Trakdesk Overview Updated August 2026 AI summary Trakdesk offers cloud-based help desk software for businesses seeking to manage customer support through features such as ticket management, automated routing, and knowledge base management. It supports multi-channel communication, SLA management, and reporting, with optional capabilities like real-time chat, social media integration, and customizable branding. Trakdesk is accessible via web, Android, and iOS devices. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Trakdesk 4.9 (12) VS. [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting Price $11.99 Flat Rate, Per Month Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (12) Ease Of Use 4.5 (298) Value For Money 4.9 (9) Value For Money 4.4 (294) Customer Service 5.0 (11) Customer Service 4.5 (297) ## Trakdesk alternatives [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.6 (798)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars Highest Rated [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (522)](https://www.capterra.com/p/107225/SysAid/reviews/) Starting price $89.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/150996/Trakdesk/alternatives/) ## FAQs about Trakdesk Overview ### What company size and specific industries is Trakdesk built for? Trakdesk is designed for small to mid-sized businesses that need help desk software with ticketing and customer experience management. It suits support teams in any industry that want to track requests and use gamification to encourage employee performance, rather than organizations tied to a specific sector. Features and Usability ### What are the key features of Trakdesk? Trakdesk offers ticket management, automated routing, and alerts/escalation for handling support requests. It also includes multi-channel communication, email management, and real-time chat, plus a self service portal, knowledge base management, macros/templated responses, document storage, and reporting/analytics for tracking service activity. Getting Started and Support ### What training and onboarding options does Trakdesk offer? Trakdesk provides live online training and documentation for teams getting started. Live online sessions support guided setup and direct instruction, while documentation offers written reference material for self-paced review of features and steps. Getting Started and Support ### What customer support options does Trakdesk offer? Trakdesk provides 24/7 live rep support and chat. These channels give users direct access to help at any time, with chat suited to quick questions and live reps available for more detailed assistance. ## Features AI summary Based on 5,135 Help Desk reviews Capterra data shows that buyers of Help Desk software rank the following features as their top priorities: - **Ticket Management** (**55%** of reviewers rated this feature as critical) - **Support Ticket Management** (**49%**) - **Real-Time Notifications** (**39%**) Trakdesk supports **Ticket Management**, giving support teams a clear way to organize, assign, and resolve customer issues. However, it does not include **Support Ticket Management** or **Real-Time Notifications**. Instead, it offers other features that reviewers also rate as important, including **Service Level Agreement (SLA) Management** (**40%**) and **Call Center Management** (**39%**), helping businesses track response commitments and manage phone-based support more effectively. These features provide teams with better control over service delivery and customer communication. Ticket Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track, manage, or resolve user requests and IT incidents/issues Call Center Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Alerts/Escalation 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important System alerts about the need to escalate an issue or request Automated Routing 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Tickets are automatically assigned to specific agents based on predefined rules Email Management 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Manage, store and organize emails within the system or via third-party apps Interaction Tracking 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Track interaction history by documenting conversations for contacts Trakdesk 15 features ### All Features - Alerts/Escalation: System alerts about the need to escalate an issue or request - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Customizable Branding: Add customized logos and colors to align with company branding - Email Management: Manage, store and organize emails within the system or via third-party apps - Interaction Tracking: Track interaction history by documenting conversations for contacts - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Macros/Templated Responses: Templated responses for responding quickly to recurring support requests - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues --- Get Advice We can help you find the software with the features you need. Features 4.5 (10) 4.5 Based on 10 reviews ## Pricing Value for money 4.9 (9) Free Trial Free Version Basic $11.99 Flat Rate,Per Month Value for money 4.9 (9) 4.9 Based on 9 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (11) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (11) 5.0 Based on 11 reviews ## User reviews Overall rating 4.9 Based on 12 reviews Filter by rating 5(11) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AN Anonymous User Remotasks Computer Software ### "Very satisying website to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 3, 2024 Pros Easy to use i highly recommend trakdesk to the community very satisfying to use this websit Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DP Dale P. Warehouse Worker Transportation/Trucking/Railroad ### "Very Easy Help Desk Software " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 June 24, 2021 This software helps us warehouse when our equipment we use is defective to get help seamlessly. Pros This software is very easy to use. The way it was created makes the steps of help and contacting the computer techs very seamless. Cons As it's easy to use, the features on the software are pretty bland and uncustomizable. The layout of the site is boring. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. OR Osvaldo R. CEO Information Services ### "Great PSA, ticketing system with Time tracking and Knowledge base and advanced reports" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 23, 2017 PSA and ticketing system for a small price. Pros Verys fast website, very intuitive and Great Support, they do receive your feedback and implement the changes you provide if it makes the product better! a small bug that we found was fixed in two hours, not like some other products we tested, the pricing is also very good. Cons internal KB for your staff could be better, however the client side is good, we use an outside system for this, so not a problem!! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EM Edmarie M. Office Supervisor Education Management ### "Great Ticket Software!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 17, 2017 I was looking for tickets software and after reviewing many my team found Trakdesk. It does everything we want it to do. Also, the customer support is excellent. When ever we have an issue our contact person always responds very quickly and we get it solved. Great software, great service. Pros I like that you can customize forms that our users can use to detail their needs. Cons I wish we didn't have to select Form and Type to have the customized form pulled out. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. FD Freddie D. ### "Excellent Value with Robust List of Features" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 March 8, 2017 Trakdesk offers a robust list of features at a price point that is lower than many of its competitors. The features are current and are consistently being updated to meet the needs of the changing competitive landscape. I also find their Customer Support to be excellent and receptive to customizing solutions to meet the needs of our company. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 8, 2017 Thank you Freddie for the feedback :) JM John M. Computer Technician Higher Education ### "Excellent Product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 8, 2017 it's been incredible using trakdesk, customer support its incredibly fast. if we ever need them they will answer quickly. Everything is so seamless and easy to pick up and go. Pros The ease of use, you can find what you want to do very easily. Cons It could help to have inventories, just to add extra functionality. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 8, 2017 Thank you john. I will add your request to our list of features to add :) JW Jamison W. Project Admin Hospital & Health Care ### "What a great start" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 March 7, 2017 Trakdesk has come a long way in its short time on the market. We are very pleased with the strides it has made in aligning with the common tasks of a Service Desk team. Like any new player in this game, there are some shortfalls, but, when these shortfalls are reported to the team, they acknowledge them, and in many cases, so far, they have fixed them. Fundamentally, this system just works and is a great tool for those looking for a hosted Service Desk solution that does not have the big price tag that others do. The support from the Trakdesk team is top notch. We have needed help with various things in our time with Trakdesk and their support has never failed us. Quick responses, and even remote assistance when needed. If you want to be involved and help shape the future of Trakdesk, come join the community. Active members, friendly discussions on topics to help improve Trakdesk and mold it into what we all need......A system that helps us do our jobs better. Pros The ability to track time spent on each ticket. Along with that, the robust reporting features. Cons The look and feel took some time getting used to. Customization is not something that the average joe would be able to accomplish. Would be nice if there were some pre-configured themes out there to choose from. We have a team member that has a really hard time reading the words with the default theme, colorblindness needs to be considered with this product. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 7, 2017 Hi Jamison, Thank you for your feedback. In regards to changing ticket status etc, you can already do that with event based automation. http://support.trakdesk.com/support/en-us/articles/49-automate-your-helpdesk-with-event-based-automation Google calendar integration is already on our road map. The menu is also static on large screens, if you are viewing it on a small screen, it will scroll. JH Julie H. ### "Very pleased with Trakdesk!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 March 7, 2017 We have been using Trakdesk for approximately 1 year. We are very pleased with the product. It is easy to use and very customizable. You don't need programming experience to set it up. You can easily design your own forms and your ticket operations within your system. The reports are also very customizable. Most importantly to me though is the support we have received. Always a quick response with invaluable suggestions on different ways to set things up within our system to achieve our goals. I highly recommend Trakdesk! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 7, 2017 Thank you Julie :) HR Hary R. IT Responsible Food Production ### "All in once" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 7, 2017 I use Trakdesk for 2 or three months already, very nice application, phone compatibility responsive tool. Very easy to use, very customizable. Quick support answer and very helpful. I recommend this software to manage tickets and even more. Pros Its interface, very fast in mobile or on PC. You can work on the go. I like to use automations, macro to enhence functionalities. Cons Translation for French is not yet full implimentated. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 7, 2017 Thank you Hary, We are already working on fully translating the french language. Additional 10 languages will be available soon too with a total of 22 supported languages. RM Ruu M. Information Technology and Services ### "New kid on the block" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 21, 2016 Was looking for a new ticket system. All the big ones didn't really offer what we needed fully, all had some quirks. Then I found Trakdesk, which álso had some quirks, but instead of "we'll forward it to the development team", "we will take a look", "maybe next year", it was many times done the next day. Being the 'new kid on the block' they don't yet have all the functionality that the other big brothers have, but with the speed of development and the high quality that is already visible it is one of the most promising products this year. That is why we stepped in! Pros Clean interface Great development speed Open for suggestions and customer needs Stability of the product Promise of the future, all the big plans they have. Currently they stay nice on track! Cons I think it is a pity it resembles a certain other system at first glance, but really it isn't. I think they should try to reduce the resemblance and it will give them more credit. Next I would like to have a bit more flexibility in setup, some areas offer a lot of freedom, others I would like to be able to change some settings for myself. Good thing is that we had quite in depth discussions on these things and many have changed during development. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/150996/Trakdesk/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.