# Trakdesk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Trakdesk the right Help Desk solution for you? Explore 12 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/150996/Trakdesk/reviews --- Trakdesk 4.9 (12) [View alternatives](https://www.capterra.com/p/150996/Trakdesk/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated January 16th, 2026 # Reviews of Trakdesk Ease of use 4.8 Customer Service 5.0 ## Showing most helpful reviews Showing 1-12 of 12 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Remotasks Computer Software Used the software for: I used a free trial ### "Very satisying website to use" June 3, 2024 5.0 Pros Easy to use i highly recommend trakdesk to the community very satisfying to use this websit Review Source RM Ruu M. Information Technology and Services Used the software for: Less than 6 months ### "New kid on the block" June 21, 2016 5.0 Was looking for a new ticket system. All the big ones didn't really offer what we needed fully, all had some quirks. Then I found Trakdesk, which álso had some quirks, but instead of "we'll forward it to the development team", "we will take a look", "maybe next year", it was many times done the next day. Being the 'new kid on the block' they don't yet have all the functionality that the other big brothers have, but with the speed of development and the high quality that is already visible it is one of the most promising products this year. That is why we stepped in! Pros Clean interface Great development speed Open for suggestions and customer needs Stability of the product Promise of the future, all the big plans they have. Currently they stay nice on track! Cons I think it is a pity it resembles a certain other system at first glance, but really it isn't. I think they should try to reduce the resemblance and it will give them more credit. Next I would like to have a bit more flexibility in setup, some areas offer a lot of freedom, others I would like to be able to change some settings for myself. Good thing is that we had quite in depth discussions on these things and many have changed during development. Review Source JW Jamison W. Project Admin Hospital & Health Care Used the software for: Less than 6 months ### "What a great start" March 7, 2017 5.0 Trakdesk has come a long way in its short time on the market. We are very pleased with the strides it has made in aligning with the common tasks of a Service Desk team. Like any new player in this game, there are some shortfalls, but, when these shortfalls are reported to the team, they acknowledge them, and in many cases, so far, they have fixed them. Fundamentally, this system just works and is a great tool for those looking for a hosted Service Desk solution that does not have the big price tag that others do. The support from the Trakdesk team is top notch. We have needed help with various things in our time with Trakdesk and their support has never failed us. Quick responses, and even remote assistance when needed. If you want to be involved and help shape the future of Trakdesk, come join the community. Active members, friendly discussions on topics to help improve Trakdesk and mold it into what we all need......A system that helps us do our jobs better. Pros The ability to track time spent on each ticket. Along with that, the robust reporting features. Cons The look and feel took some time getting used to. Customization is not something that the average joe would be able to accomplish. Would be nice if there were some pre-configured themes out there to choose from. We have a team member that has a really hard time reading the words with the default theme, colorblindness needs to be considered with this product. Review Source Response from Trakdesk March 7, 2017 Hi Jamison, Thank you for your feedback. In regards to changing ticket status etc, you can already do that with event based automation. http://support.trakdesk.com/support/en-us/articles/49-automate-your-helpdesk-with-event-based-automation Google calendar integration is already on our road map. The menu is also static on large screens, if you are viewing it on a small screen, it will scroll. OR Osvaldo R. CEO Information Services Used the software for: 6-12 months ### "Great PSA, ticketing system with Time tracking and Knowledge base and advanced reports" July 23, 2017 5.0 PSA and ticketing system for a small price. Pros Verys fast website, very intuitive and Great Support, they do receive your feedback and implement the changes you provide if it makes the product better! a small bug that we found was fixed in two hours, not like some other products we tested, the pricing is also very good. Cons internal KB for your staff could be better, however the client side is good, we use an outside system for this, so not a problem!! Review Source DP Dale P. Warehouse Worker Transportation/Trucking/Railroad Used the software for: 2+ years ### "Very Easy Help Desk Software " June 24, 2021 5.0 This software helps us warehouse when our equipment we use is defective to get help seamlessly. Pros This software is very easy to use. The way it was created makes the steps of help and contacting the computer techs very seamless. Cons As it's easy to use, the features on the software are pretty bland and uncustomizable. The layout of the site is boring. Review Source HR Hary R. IT Responsible Food Production Used the software for: Less than 6 months ### "All in once" March 7, 2017 4.0 I use Trakdesk for 2 or three months already, very nice application, phone compatibility responsive tool. Very easy to use, very customizable. Quick support answer and very helpful. I recommend this software to manage tickets and even more. Pros Its interface, very fast in mobile or on PC. You can work on the go. I like to use automations, macro to enhence functionalities. Cons Translation for French is not yet full implimentated. Review Source Response from Trakdesk March 7, 2017 Thank you Hary, We are already working on fully translating the french language. Additional 10 languages will be available soon too with a total of 22 supported languages. EM Edmarie M. Office Supervisor Education Management Used the software for: 6-12 months ### "Great Ticket Software!" March 17, 2017 5.0 I was looking for tickets software and after reviewing many my team found Trakdesk. It does everything we want it to do. Also, the customer support is excellent. When ever we have an issue our contact person always responds very quickly and we get it solved. Great software, great service. Pros I like that you can customize forms that our users can use to detail their needs. Cons I wish we didn't have to select Form and Type to have the customized form pulled out. Review Source JM John M. Computer Technician Higher Education Used the software for: Less than 6 months ### "Excellent Product" March 8, 2017 5.0 it's been incredible using trakdesk, customer support its incredibly fast. if we ever need them they will answer quickly. Everything is so seamless and easy to pick up and go. Pros The ease of use, you can find what you want to do very easily. Cons It could help to have inventories, just to add extra functionality. Review Source Response from Trakdesk March 8, 2017 Thank you john. I will add your request to our list of features to add :) JH Julie H. Used the software for: ### "Very pleased with Trakdesk!" March 7, 2017 5.0 We have been using Trakdesk for approximately 1 year. We are very pleased with the product. It is easy to use and very customizable. You don't need programming experience to set it up. You can easily design your own forms and your ticket operations within your system. The reports are also very customizable. Most importantly to me though is the support we have received. Always a quick response with invaluable suggestions on different ways to set things up within our system to achieve our goals. I highly recommend Trakdesk! Review Source Response from Trakdesk March 7, 2017 Thank you Julie :) JL Joel L. Project Manager Used the software for: ### "Excellent product, extremely easy to use and setup" April 27, 2016 5.0 Have been using trakdesk for about a month now and so far it's amazing. From the time i signed up i got a hang of the software. it is extremely easy to use and setup. Switching from zendesk to trakdesk, i am already saving $352 a month. Pros: Easy to use and setup Cons: Lacking phone integration, but after speaking with their support team, they informed me that phone integration is on its way. Review Source Response from Trakdesk April 27, 2016 Thanks Joel! We have a bunch of integration coming soon. FD Freddie D. Used the software for: ### "Excellent Value with Robust List of Features" March 8, 2017 5.0 Trakdesk offers a robust list of features at a price point that is lower than many of its competitors. The features are current and are consistently being updated to meet the needs of the changing competitive landscape. I also find their Customer Support to be excellent and receptive to customizing solutions to meet the needs of our company. Review Source Response from Trakdesk March 8, 2017 Thank you Freddie for the feedback :) DN Darren N. Director Used the software for: ### "The best support portal out there!" May 5, 2016 5.0 I have tried 6 different support portals (top 6) and for me this one is by far the best in terms of features, ease of use, style and customisation. Support is amazing and what I love is that the owner takes on board suggestions of features/tweaks, if they are good ones he implements them straight away in most cases! Cannot fault the system at all. 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