# 1factory Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is 1factory the right Quality Management solution for you? Explore 49 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/151002/1factory/reviews --- 1factory 4.9 (49) [View alternatives](https://www.capterra.com/p/151002/1factory/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of 1factory Ease of use 4.9 Customer Service 4.9 ## Pros and Cons in Reviews PV Prasanna V Quality Process Improvement EngineerAviation & Aerospace, 501 - 1,000 employeesUsed the software for: 1-2 years. “We started exploring 1 factory last year against 5 different competitor products of 1 factory, 1 factory stands out in all the aspects of our selection and one can straightaway jump into using this with very minimalistic training, the support / issue resolution is top notch with every issues resolved in less than a day or as per the commitment given by 1 factory team.“ January 31, 2023 Jake N Quality Engineering TechnicianMachinery, 501 - 1,000 employeesUsed the software for: 1-2 years. “The OCR didn't always distinguish between text/numeric properly.“ May 27, 2026 KahLeong C QMS ManagerMechanical or Industrial Engineering, 51 - 200 employeesUsed the software for: 1-2 years. “The historical data provided us a quick visual view of our manufacturing performance thus providing confidence and assurance to our customers.“ March 27, 2023 KahLeong C QMS ManagerMechanical or Industrial Engineering, 51 - 200 employeesUsed the software for: 1-2 years. “Customer service was prompt, patience and supportive in responding to our enquiries.“ March 27, 2023 HM Harrison M Quality EngineerAviation & Aerospace, 51 - 200 employeesUsed the software for: Less than 6 months. “The customer service is unparalleled.“ December 22, 2022 ## Showing most helpful reviews Showing 1-25 of 49 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KahLeong C. QMS Manager Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Solved our quality team needs and added value to our customers." March 27, 2023 5.0 Overall experience is 5 ⭐! Looking forward to more new features 😊 Pros We wanted to improve one of our highly important process which is the new tooling full dimensional measurement process from ballooning the dimensions to measured data automation. 1factory PDF auto-ballooning and auto-uploading of CMM data solved our needs. Our customers were very satisfied as we are providing faster and more accurate reports. Our in-process inspection became more productive and efficient after using the QC Plan, Inspection and Analytics features. We had productivity gain of about 20% after using 1factory on our production quality control, eliminating use of paper-based data recording and human error in recording and data entry. Since all data is digitised, we've speed up the traceability time of historical data during customers and third parties audit. The historical data provided us a quick visual view of our manufacturing performance thus providing confidence and assurance to our customers. Customer service was prompt, patience and supportive in responding to our enquiries.We also like the continuous improvement and adding of features such as PPAP, Gage GR&R.One great delighters was the Chinese language subtitles training videos and the user interface. It's so thoughtful and it helped our users to learn and embrace the software with ease. Cons We were not familiar with some features and functions but the 1factory folks were always patience and supportive in helping us to learn and master them. Review Source PV Prasanna V. Quality Process Improvement Engineer Aviation & Aerospace Used the software for: 1-2 years ### "Best Quality Management Software in the market" January 31, 2023 5.0 We started exploring 1 factory last year against 5 different competitor products of 1 factory, 1 factory stands out in all the aspects of our selection and one can straightaway jump into using this with very minimalistic training, the support / issue resolution is top notch with every issues resolved in less than a day or as per the commitment given by 1 factory team. As of now we have more than 1000 inspections going on with 1 factory flawlessly and this is saving us lot of time and money, I would definitely like to recommend 1 factory for any company planning to invest in Quality management solutions. Thanks to \[sensitive content hidden\] who helped us right from the demo till product launch. Pros Ease of use, Auto ballooning, AS9102 Features, Version control of Inspection Plans, CMM upload options, Custom template, what not.. Cons Nothing as of now, Everything looks easy and best in the business, I would say No CONS for 1 factory. Alternatives considered [Ideagen Quality Control](https://www.capterra.com/p/210181/Ideagen-Quality-Control/) Reason for choosing 1factory Ease of use, Value drivers for our business like FAI's, Inspection plan, Auto-Ballooning, Technical support and of course very cost effective. Review Source SD Scott D. Quality Engineer Airlines/Aviation Used the software for: Less than 6 months ### "1Factory is a great tool for ensuring accurate Quality Management" February 1, 2022 4.0 Overall I have found the software to be useful for helping me complete daily Quality Management tasks and would recommend it to anyone looking to make that function more efficient within their own organization. Pros For me, I benefit mostly from the NCR and gage tracking features as this is where I have spent most of my time while using 1Factory. Cons My main issue with this software is that there are certain functions that require multiple steps to make a change, when it seems like it should be a one or two click operation. This can make tasks take longer to complete than you might expect. Review Source SS Stephen S. Dir. of Engineering Sporting Goods Used the software for: 1-2 years ### "Critical platform for mfg. business that has a dynamic product mix." December 12, 2019 5.0 Overall great experience. Customer service is outstanding and they are always open to feedback on features and UX or creating a custom CMM import template. The workflow is also fast which makes creating new plans and updating plans very easy, removing common frustrations when creating quality documentation. Using a system that is cloud based and accessible anywhere has also elevated our user participation within our organization. Users like the workflow, ease of use and the data visibility. Pros Ease of use creating and revising inspection plans - the workflow is fast. Easily update a specification or an entire rev change in minutes. The automatic data analytics within the plans is also a huge time saver. Having the non-conforming (NCR) reporting within the QC system and linked to specific dimension(s) is also hugely beneficial within the QC system. Cons Data backup doesn't save out ballooned drawings. Reason for choosing 1factory 1Factory is a full featured cloud based quality system. Needed a total package and not more "ballooning" products. Review Source KG Kody G. Sr. Mechanical Engineer Automotive Used the software for: 2+ years ### "Game Changer for our Quality" April 19, 2022 5.0 Overall quality improved shortly after using this software. And pulling data for ISO auditors has become much easier Pros The plans are very customizable. The analytics help gauge trends in tolerances. All records are stored in one central location. The more you use this software, the more useful features you will discover. Cons After you use this program, all other programs will feel subpar Review Source nK nick K. Quality Engineer Consumer Electronics Used the software for: 6-12 months ### "All in one QMS " October 12, 2018 5.0 This software has solved the problem with writing long inspections plans, that are open to human error. Cutting the time to write monthly report which is now done by the click of a mouse. Has helped with task management and driven actions with by dates, which as a QE I love because you are no longer tracking people down for answers. Pros The ease of use is definitely a plus when using and training personnel on this software. All inspectors were trained within one business day, which helps with the transition from a dated software to 1factory. As a QE the reporting side is my favorite tool that 1factory has. before one factory it would take a couple days to gather all the information needed to present to the board once a month. Now with 1factory the reports make themselves, just make sure you are filling in all the required information. MSA uses the NCR charts to attack area that need attention, whether it be supplier defects or reoccurring shop floor defects. This drives Corrective Action, which 1factory also as superb CAPA module that has a task management side to drive actions with dates! The time it use to take me to write inspections plans is cut down tremendously with being able to click on dimensions and setting frequencies to check said dimensions at. This also take the human error out of it when looking at drawing with 50+ dimensions. Another plus is the visibility, every that has a seat on the software can see how we are doing as a company whether we are missing tasks, high PPM's (Internally & externally) & supplier performance. The next plus was the customization that Nipun and his team provide. they are always striving to make this software even greater than it already is. Since we have started around a year ago our wish for Gage management, Audit findings & Approved Vendor list has been achieved Cons I honestly cannot say I dislike anything about this software. It has been night and day compared to what I was working prior to 1 factory. Nipun and his team are working towards new additions to the software that we have requested and it seems like the sky is the limit with them. Review Source Gabe M. Quality Assurance Manager Automotive Used the software for: 1-2 years ### "The software has been instrumental in keeping us compliant with ISO 9001 and IATF 16949" April 2, 2018 5.0 The ease of use has allowed our company to quickly scale this sector and provide both Internal and External customers the ability to document from receiving inspection all the way though to production and customer satisfaction. This software is very useful for Quality Assurance implementation, maintenance and documentation. Pros The software is easy to use and learn. I have been in the Quality Assurance world for quite some time now and find that both new and seasoned persons would appreciate the simplistic, yet elegant, approach to quality. This software would not only help companies who have never had a CAPA/8D or quality assurance department, it also helps structure and document receiving inspection, supplier CAPA, Internal CAPA. The simplistic way that it produces reporting is a great and useful tool for anyone looking to gain or maintain compliance with regulatory bodies (ISO/AS/IATF) as well as keeping customer satisfaction high with quick reporting/number assisgnments to CAPA/8D reports. Cons There are no short comings to this software. Anytime I hit any type of bottleneck, I have been able to reach out to 1Factory and an immediate solution is brought forth by the developers. Great response. Review Source Christopher S. Quality Control Manager/ISO 9001:2015 Management Representative Plastics Used the software for: 6-12 months ### "Welcome to the Next Level of Quality Control" November 29, 2018 5.0 Overall the experience we have had with 1Factory has been exceptional. There is obvious room for growth as there is with any software but the 1Factory team is constantly making improvements that will benefit all. Pros The software is easy to use and learn. Since the introduction of 1Factory my quality and production team have seen an improvement in the parts being made as well as the communication between our departments which has improved overall production. The real time run data that is produced by 1Factory helps my team notice trends much more quickly and save production time that would otherwise be spent manufacturing non-compliant parts. Cons None. The support staff and the 1Factory team have been exceptional partners. Anytime we have found something that doesn't quite seem right or something we think could be done differently the 1Factory team has always accommodated our suggestions. Review Source Rich D. Quality Assurance Manager Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "1factory - Simple, Bueatiful, Intuitive " January 23, 2019 5.0 1factory has delivered everything we were looking for and more. We purchased this software as a replacement for our paper receiving inspection system and it's already paying us back. Pros I love 1factory's super clean and user friendly interface. It's totally intuitive and uncluttered. It takes only a few hours to become an intermediate user. The software contains a ton of helpful features and automations. If you're stuck using an old clunky quality software, consider switching to 1factory. Cons There isn't much to say here. At this point the feature set isn't fully developed but they frequently release new modules and features and these are always included for free with your original access. Review Source Adan G. Quality Control Inspector Machinery Used the software for: Less than 6 months ### "Awesome" January 4, 2019 5.0 Overall this is an amazing system love it and excited for the new things to come. Pros This makes manufacturing plans for a small machine shop to like even a midsize company easy to create. I have learned quickly just in weeks and after such demos it was so efectivelly. Even made AQL sampling of various dimension easier to set. Before it was more of using excel and doing so much manual but with this system life and work was made easy. Thank you to the support team this is amazing. I will recomendó it to all my friend in QC. Cons I have not to much all improvements are welcome hopefully some future ahead ERP may be available. Review Source MB Moti B. Quality Manager Industrial Automation Used the software for: 6-12 months ### "The 1Factory has given us the way to work properly and according to highest standards." August 8, 2017 5.0 Pros All of the features in the software have been well designed and the company constantly improves its performance according to the customers requirements and meets more and more international standards. We have been able to improve our acceptance audit and build an improved customer complaint system with the help of the software. Today we are trying with the ability of the software to do process audit in the production lines of our suppliers that includes SPC and control production processes (cpk ppk). In external audit it is very easy to show the auditors the qualities that the software enables in managing quality and keeping processes more complete and accurate than before. Cons Most of our request is fulfilled by 1Factory as a regular self improvement and we have call session from time to time with the 1Factory team to coordinate the features we want to improve. so we only have a good experience with the software. Review Source SH Scott H. Quality Assurance Manager Used the software for: Less than 6 months ### "We're very happy with software how it's improved our overall manufacturing process. " January 22, 2018 5.0 Pros Since implementing 1factory on our shop floor we have seen a noticeable improvement with less non-conformance found during Final Inspection. Problems are identified at the machine with corrections being made early in the manufacturing process, thus improving our overall manufacturing flow. Less bottlenecks at Final Inspection with having to 100% inspect a lot before shipping to the customer. Our customers have been equally impressed as well. Showing their parts being inspected at the source of manufacturing with real time data, sets JWP apart from their other suppliers. As a Quality Manager, having the ability create First Article Inspection Reports in a fraction of time it would normally take is a tremendous relief. My inspectors can spend more time inspecting parts instead of creating bubbled drawing and attribute sheets. Along with this huge saving in time, having the AS9102 format available is a huge help with our Aerospace customers. Cons Not to the fault of 1factory, having the ability to directly link with the Ziess Calypso CMM software would further help with our Inspection Department's productivity. Review Source IC Iain C. Manufacturing Quality and Improvement Engineer Used the software for: Less than 6 months ### "Absolutely Blown Away" March 8, 2018 5.0 Huge time savings, excellent built in data analysis, all reports can be generated from the data already there. Extremely powerful tool! Pros For us Quality professionals, I think it's fair to say that 'traditionally' we would spend vast amounts of time collecting, compiling and presenting data (all in slightly different formats depending on audience), persuading operators to record measurements, reminding purchasing to find and organise vendor documentation and then compiling all of this information at the last minute for a customer... Well, now there's no need for that, because it's all in here! A one stop shop for nearly everything you would ever need regarding measurement traceability, SPC, Quality Plans, Supplier Management, inspections, the list goes on. Constant updates and communication from the 1factory team and amazing devotion to improving and development make this tool better literally every time you access it. Could not recommend 1factory with any more enthusiasm! Review Source HZ Hai Z. Technical Engineer Director Automotive Used the software for: 6-12 months ### "High quality software, awesome customer care" October 3, 2016 5.0 Very high quality software to enhance company product quality control, a central cloud based software is always helpful to communicate internally and externally. If you have a question or a special demand, you send a email to the technical support, you can always get response by Webex conference within a few hours, and 99% of your request can be fulfilled within a week. Review Source KK Kevin K. General Manager Used the software for: Less than 6 months ### "Game Changer " September 27, 2017 5.0 Pros 1factory is a complete game changer for our quality department. It reduces time spent preparing inspection reports by roughly 66%. Implementation and full integration took 2 hours. If you are not running 1factory your quality department is behind the times. Cons I do not have any complaints at this time except that I wish 1factory could help us with our manufacturing scheduling. Review Source CL Cheng-Kai L. Manufacturing Process Engineer Consumer Electronics Used the software for: Less than 6 months ### "Manufacturing quality monitoring at a glance" November 4, 2019 5.0 Pros 1\. Ability to monitor manufacturing quality at a glance 2. Ability to see statistical analysis within the software Cons User interface can be more customizable by users Review Source Wade J. Exec. Dir. Global Quality Defense & Space Used the software for: 6-12 months ### "QMS software change and upgrade" May 27, 2026 5.0 Overall, we’ve had a really positive experience with 1Factory—it’s a huge upgrade from the QMS software we used before. I appreciate how easy they are to work with; the team is responsive, supportive, and genuinely great to have as a partner. The software offers a lot more capability than we’re used to. It has built-in features that help us monitor and improve our processes across the entire flow—from suppliers all the way through to customers. Pros I like that 1Factory is an all-in-one system—it ties together inspection, calibration, assembly, and APQP in one place. It’s given me a much clearer view of issues so I can spot them, track them, and measure them across every stage of production. Plus, it’s really easy to use and way more intuitive than the system we had before Cons At the beginning the hardest part was to import existing data and/or documents. However, since then 1Factory has worked with us to mitigate those difficulties and has improved this process. Specifically, the methods for incorporating documents has improved by 100%. Originally, we also had a loss of function in a few areas during our transition, but again 1Factory listened to our concerns, found wisdom in our requests and made software improvements. Switched from [Ideagen Quality Management](https://www.capterra.com/p/155354/Ideagen-Quality-Management/) They planned to increase the cost by 30% and could not meet FedRamp requirements. Review Source DK Demetrius K. Quality Manager Business Supplies and Equipment Used the software for: 2+ years ### "Best QMS decision I ever made" June 17, 2026 5.0 I have been working with 1Facotry for aver 2 years, and the experience has been a complete delight. i came into my current company needed a support system to help with our Quality Management system. I came across 1facotry and was intrigued the the reasonable pricing, and once we started the onboarding process, I had clear and constant communication through the entire Implementation process. As my company continues to grow I feel relieved to have the expert support and backing of the 1Factory team. Pros The speed in which i was able to implement the software throughout our manufacturing facility was extremely fast and easy. The 1factory team is very responsive and I appreciate how they take into consideration any comments or needs that will better help my facility operate their system. The Cost for this service is very competitive and offers the best bang for your buck. Cons Since the system is always evolving and taking recommendations. There may be some features that are not available right now, but I know with time more features will be included. Alternatives considered [Arena QMS](https://www.capterra.com/p/135978/Arena-Quality/)[ComplianceQuest](https://www.capterra.com/p/136111/ComplianceQuest/)[QT9 QMS](https://www.capterra.com/p/97557/QT9-Quality-Management/) Reason for choosing 1factory The pricing was much better and it offered me what i needed for Quality Management and quality control Review Source John M. President Medical Devices Used the software for: 6-12 months ### "1Factory is 1Fantastic Quality Software!!" May 20, 2026 5.0 We were using another software that was painfully slow Slow in inspection plan creation Slow in input of inspection data And terribly confusing to export inspection data using it reports Switching to 1Factory was a breath of fresh air for everyone in the organization!! Pros Ease of use Intuitive for users for the most part Easy to adapt to as an organization Speed of User Interface/ Responsiveness (No lag) The architecture of the software Cons Nothing bad to say / No complaints Honestly there is nothing I that comes to mind in terms of something I don't like about it. Alternatives considered [Fulcrum](https://www.capterra.com/p/136604/Fulcrum/) Reason for choosing 1factory Already established ...the alternatives we looked at were new products Switched from [High QA](https://www.capterra.com/p/248001/High-QA-Inspection-Manager/) Frustratingly difficult and laggy within our organization Review Source Jake N. Quality Engineering Technician Machinery Used the software for: 1-2 years ### "My 1Factory Experience " May 27, 2026 5.0 1Factory has made my job easier when it comes to creating inspection plans and gather data from the shop floor. I enjoy using this software and hope to use more of its features in the future to help my company grow. Pros Its very user friendly and customer service is excellent! The ability to pull data from computer-based gages automatically is huge for the inspection process. This saves us time and money from having to hand type in all of our data. Creating inspections plans is way easy than most of the other softwares we have used. All of our comments, questions, and concerns when using this software have been met with open minds and care by the customer service team. Cons Initially the leader lines for balloons didn't work all the time. The OCR didn't always distinguish between text/numeric properly. Switched from [Discuss.io](https://www.capterra.com/p/204049/Discuss-io/) This software did not do well in creating inspection plans Review Source LM Lorenzo M. Quality and production manager Transportation/Trucking/Railroad Used the software for: 6-12 months ### "QMS, maybe we're there. " June 12, 2026 5.0 Very positive experience,The team is always ready to listen to you and find possible solutions to improve the software. they improve quickly the request and The software gets better with every update. Pros all-in-one system for quality. Document, incoming control plans, Manufacturing control plans FMEAs, calibration etc. The support is great when we have doubts or issue. It is very easy to use, both for me who works with it daily and for company operators. Cons Migrating the documents wasn't easy, but that's the way it is with all new software. In my opinion, some features should be implemented to make it perfect. Some small issue with balloning the drawings. Switched from [Ideagen Quality Management](https://www.capterra.com/p/155354/Ideagen-Quality-Management/) No support. The company completely forgot about us, no updates, no feedback, then came the communication that everything had to be changed, increasing the cost by almost 50%. Review Source BD Bennie D. Quality Engineer Industrial Automation Used the software for: 1-2 years ### "Great SPC software" May 27, 2026 5.0 User Friendly and customer service is very responsive and helpful. The ease of software lets the training of new operators very easy . Pros The ease of the software for production reporting. The graphs are very accessible to help with production support crews to see trends. Cons The revision levels. Every time we make a change to a plan it makes a new revision. When that happens, we need to update control plans Review Source MC Michael C. Quality Engineer Aviation & Aerospace Used the software for: 1-2 years ### "1Factory - a welcomed application" January 6, 2025 4.0 1Factory is a relatively new application, so there are various opportunities for improvement, but the support staff is unbelievably good - very quick to respond to issues/suggestions. Very helpful. Pros Well designed, easy to use, quick/easy access to raw data downloads in each of the modules. Cons Not all data is available to download. Missing ability to Mass Update (for e.g., in instances of multiple variants of Supplier/Vendor Names). Very weak reporting options. Alternatives considered [SAP BusinessObjects Business Intelligence](https://www.capterra.com/p/92075/SAP-BusinessObjects/) Reason for choosing 1factory Price, intuitive design, accommodated all our business needs. Review Source Response from 1factory January 9, 2025 We welcome customer feedback and use it to actively improve the product as seen in the vast majority of reviews. However, we cannot act on fake “incentivized” reviews, where this site emails random people and asks for reviews in exchange for monetary compensation. There is no record of this person has ever signed up or used the 1factory system. ML Mouhamad L. Director Of Manufacturing Aviation & Aerospace Used the software for: 1-2 years ### "Best product available" August 15, 2024 5.0 Excellent experience. I was able to impress all my customers by showing off 1factory. Pros 1Factory has everything you need. Everything is connected. The best part about 1Factory is the customer service. \[sensitive content hidden\] is always available for any question and he will respond within the hour and sometimes sets up a zoom meeting to explain and help. Cons Working with specific customers, we ran into an issue that our sampling plan is not available in 1factory. It's on the radar to be added in the future. Alternatives considered [High QA](https://www.capterra.com/p/248001/High-QA-Inspection-Manager/) Reason for choosing 1factory 1factory is more user friendly. It checked all our boxes. Switched from [Discuss.io](https://www.capterra.com/p/204049/Discuss-io/) It didn't have all we need. It was just ballooning and upload to net inspect. Review Source PB Pia B. Group Head of Quality, HSE and CSR Automotive Used the software for: 6-12 months ### "So far away and yet so close" February 24, 2022 5.0 I'm very happy for all the help and support that we receive from the 1factory team! If I have a question, I will have the response within max. 24 hours. The theam takes all improvement initiatives very serious, I we have already receiced a lot of changes/updates in our system. Pros It is so easy to baloon the drawings, and to update excisting drawing in case of change. Very fast to create new controlplans and FMEAs and to update the FMEA due to customer complaints. Before making inspection, you check the calibration og your gage and it is linked to your measurements. Cons I would like more options in the analysis tool. Fx. select how many NCR's we have had for each process pr. month. Reason for choosing 1factory I heard that SPC light is obsolete. Switched from [QDA SOLUTIONS Non-Conformance Management](https://www.capterra.com/p/235663/QDA-SOLUTIONS-Non-Conformance-Management/) It was difficult to have changes in the QDA software and very expensive. 1factory is very intuitive to use and has a nice design. I havn't seen the baloondrawings and link to controlplan in QDA. QDA are so complicated. Review Source Similar Products Featured ## Related categories [Quality Management](https://www.capterra.com/quality-management-software/)[Corrective and Preventive Action](https://www.capterra.com/corrective-and-preventive-action-software/)[Calibration Management](https://www.capterra.com/calibration-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.