--- title: "1factory Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is 1factory the right Quality Management solution for you? Explore 55 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/151002/1factory/reviews/" page_type: "reviews" language: "en" --- 1factory 4.9 (55) [View alternatives](https://www.capterra.com/p/151002/1factory/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 10th, 2026 # Reviews of 1factory Ease of use 4.9 Customer Service 4.9 ## Pros and Cons in Reviews Wade J Exec. Dir. Global QualityDefense & Space, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “I like that 1Factory is an all-in-one system—it ties together inspection, calibration, assembly, and APQP in one place.“ May 27, 2026 John M PresidentMedical Devices, 11 - 50 employeesUsed the software for: 6-12 months. “Slow in input of inspection data And terribly confusing to export inspection data using it reports“ May 20, 2026 Jake N Quality Engineering TechnicianMachinery, 501 - 1,000 employeesUsed the software for: 1-2 years. “Creating inspections plans is way easy than most of the other softwares we have used.“ May 27, 2026 Jake N Quality Engineering TechnicianMachinery, 501 - 1,000 employeesUsed the software for: 1-2 years. “Initially the leader lines for balloons didn't work all the time.“ May 27, 2026 Wade J Exec. Dir. Global QualityDefense & Space, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “The software offers a lot more capability than we’re used to.“ May 27, 2026 Jake N Quality Engineering TechnicianMachinery, 501 - 1,000 employeesUsed the software for: 1-2 years. “The OCR didn't always distinguish between text/numeric properly.“ May 27, 2026 DK Demetrius K Quality ManagerBusiness Supplies and Equipment, 51 - 200 employeesUsed the software for: More than 2 years. “The Cost for this service is very competitive and offers the best bang for your buck.“ June 17, 2026 LM Lorenzo M Quality and production managerTransportation/Trucking/Railroad, 51 - 200 employeesUsed the software for: 6-12 months. “Some small issue with balloning the drawings.“ June 12, 2026 ## Showing most helpful reviews Showing 1-25 of 55 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KahLeong C. QMS Manager Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Solved our quality team needs and added value to our customers." March 27, 2023 5.0 Overall experience is 5 ⭐! Looking forward to more new features 😊 Pros We wanted to improve one of our highly important process which is the new tooling full dimensional measurement process from ballooning the dimensions to measured data automation. 1factory PDF auto-ballooning and auto-uploading of CMM data solved our needs. Our customers were very satisfied as we are providing faster and more accurate reports. Our in-process inspection became more productive and efficient after using the QC Plan, Inspection and Analytics features. We had productivity gain of about 20% after using 1factory on our production quality control, eliminating use of paper-based data recording and human error in recording and data entry. Since all data is digitised, we've speed up the traceability time of historical data during customers and third parties audit. The historical data provided us a quick visual view of our manufacturing performance thus providing confidence and assurance to our customers. Customer service was prompt, patience and supportive in responding to our enquiries.We also like the continuous improvement and adding of features such as PPAP, Gage GR&R.One great delighters was the Chinese language subtitles training videos and the user interface. It's so thoughtful and it helped our users to learn and embrace the software with ease. Cons We were not familiar with some features and functions but the 1factory folks were always patience and supportive in helping us to learn and master them. Review Source PV Prasanna V. Quality Process Improvement Engineer Aviation & Aerospace Used the software for: 1-2 years ### "Best Quality Management Software in the market" January 31, 2023 5.0 We started exploring 1 factory last year against 5 different competitor products of 1 factory, 1 factory stands out in all the aspects of our selection and one can straightaway jump into using this with very minimalistic training, the support / issue resolution is top notch with every issues resolved in less than a day or as per the commitment given by 1 factory team. As of now we have more than 1000 inspections going on with 1 factory flawlessly and this is saving us lot of time and money, I would definitely like to recommend 1 factory for any company planning to invest in Quality management solutions. Thanks to \[sensitive content hidden\] who helped us right from the demo till product launch. Pros Ease of use, Auto ballooning, AS9102 Features, Version control of Inspection Plans, CMM upload options, Custom template, what not.. Cons Nothing as of now, Everything looks easy and best in the business, I would say No CONS for 1 factory. Alternatives considered [Ideagen Quality Control](https://www.capterra.com/p/210181/Ideagen-Quality-Control/) Reason for choosing 1factory Ease of use, Value drivers for our business like FAI's, Inspection plan, Auto-Ballooning, Technical support and of course very cost effective. Review Source SD Scott D. Quality Engineer Airlines/Aviation Used the software for: Less than 6 months ### "1Factory is a great tool for ensuring accurate Quality Management" February 1, 2022 4.0 Overall I have found the software to be useful for helping me complete daily Quality Management tasks and would recommend it to anyone looking to make that function more efficient within their own organization. Pros For me, I benefit mostly from the NCR and gage tracking features as this is where I have spent most of my time while using 1Factory. Cons My main issue with this software is that there are certain functions that require multiple steps to make a change, when it seems like it should be a one or two click operation. This can make tasks take longer to complete than you might expect. Review Source BD Bennie D. Quality Engineer Industrial Automation Used the software for: 1-2 years ### "Great SPC software" May 27, 2026 5.0 User Friendly and customer service is very responsive and helpful. The ease of software lets the training of new operators very easy . Pros The ease of the software for production reporting. The graphs are very accessible to help with production support crews to see trends. Cons The revision levels. Every time we make a change to a plan it makes a new revision. When that happens, we need to update control plans Review Source SS Stephen S. Dir. of Engineering Sporting Goods Used the software for: 1-2 years ### "Critical platform for mfg. business that has a dynamic product mix." December 12, 2019 5.0 Overall great experience. Customer service is outstanding and they are always open to feedback on features and UX or creating a custom CMM import template. The workflow is also fast which makes creating new plans and updating plans very easy, removing common frustrations when creating quality documentation. Using a system that is cloud based and accessible anywhere has also elevated our user participation within our organization. Users like the workflow, ease of use and the data visibility. Pros Ease of use creating and revising inspection plans - the workflow is fast. Easily update a specification or an entire rev change in minutes. The automatic data analytics within the plans is also a huge time saver. Having the non-conforming (NCR) reporting within the QC system and linked to specific dimension(s) is also hugely beneficial within the QC system. Cons Data backup doesn't save out ballooned drawings. Reason for choosing 1factory 1Factory is a full featured cloud based quality system. Needed a total package and not more "ballooning" products. Review Source KG Kody G. Sr. Mechanical Engineer Automotive Used the software for: 2+ years ### "Game Changer for our Quality" April 19, 2022 5.0 Overall quality improved shortly after using this software. And pulling data for ISO auditors has become much easier Pros The plans are very customizable. The analytics help gauge trends in tolerances. All records are stored in one central location. The more you use this software, the more useful features you will discover. Cons After you use this program, all other programs will feel subpar Review Source Gabe M. Quality Assurance Manager Automotive Used the software for: 1-2 years ### "The software has been instrumental in keeping us compliant with ISO 9001 and IATF 16949" April 2, 2018 5.0 The ease of use has allowed our company to quickly scale this sector and provide both Internal and External customers the ability to document from receiving inspection all the way though to production and customer satisfaction. This software is very useful for Quality Assurance implementation, maintenance and documentation. Pros The software is easy to use and learn. I have been in the Quality Assurance world for quite some time now and find that both new and seasoned persons would appreciate the simplistic, yet elegant, approach to quality. This software would not only help companies who have never had a CAPA/8D or quality assurance department, it also helps structure and document receiving inspection, supplier CAPA, Internal CAPA. The simplistic way that it produces reporting is a great and useful tool for anyone looking to gain or maintain compliance with regulatory bodies (ISO/AS/IATF) as well as keeping customer satisfaction high with quick reporting/number assisgnments to CAPA/8D reports. Cons There are no short comings to this software. Anytime I hit any type of bottleneck, I have been able to reach out to 1Factory and an immediate solution is brought forth by the developers. Great response. Review Source Christopher S. Quality Control Manager/ISO 9001:2015 Management Representative Plastics Used the software for: 6-12 months ### "Welcome to the Next Level of Quality Control" November 29, 2018 5.0 Overall the experience we have had with 1Factory has been exceptional. There is obvious room for growth as there is with any software but the 1Factory team is constantly making improvements that will benefit all. Pros The software is easy to use and learn. Since the introduction of 1Factory my quality and production team have seen an improvement in the parts being made as well as the communication between our departments which has improved overall production. The real time run data that is produced by 1Factory helps my team notice trends much more quickly and save production time that would otherwise be spent manufacturing non-compliant parts. Cons None. The support staff and the 1Factory team have been exceptional partners. Anytime we have found something that doesn't quite seem right or something we think could be done differently the 1Factory team has always accommodated our suggestions. Review Source Rich D. Quality Assurance Manager Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "1factory - Simple, Bueatiful, Intuitive " January 23, 2019 5.0 1factory has delivered everything we were looking for and more. We purchased this software as a replacement for our paper receiving inspection system and it's already paying us back. Pros I love 1factory's super clean and user friendly interface. It's totally intuitive and uncluttered. It takes only a few hours to become an intermediate user. The software contains a ton of helpful features and automations. If you're stuck using an old clunky quality software, consider switching to 1factory. Cons There isn't much to say here. At this point the feature set isn't fully developed but they frequently release new modules and features and these are always included for free with your original access. Review Source Adan G. Quality Control Inspector Machinery Used the software for: Less than 6 months ### "Awesome" January 4, 2019 5.0 Overall this is an amazing system love it and excited for the new things to come. Pros This makes manufacturing plans for a small machine shop to like even a midsize company easy to create. I have learned quickly just in weeks and after such demos it was so efectivelly. Even made AQL sampling of various dimension easier to set. Before it was more of using excel and doing so much manual but with this system life and work was made easy. Thank you to the support team this is amazing. I will recomendó it to all my friend in QC. Cons I have not to much all improvements are welcome hopefully some future ahead ERP may be available. Review Source MK Michael K. Quality Manager Machinery Used the software for: 1-2 years ### "Exceptional Product!" February 25, 2022 5.0 Pros The capability to set up alternate quality management system paperwork (such as AS 9100 and ISO 9000) and keep records of measurements throughout our shop. Cons Rarely the software does this, but it has an issue regarding reading the blueprint. The entire screen becomes populated with overlapping yellow rectangles, obscuring the view of the blueprint. Review Source JV James V. General Manager Used the software for: 6-12 months ### "Real time Quality Control" March 6, 2017 5.0 This is a Real Time Quality Control Product. It's extremely user friendly and requires minimal training. Inputting data is simple, easy and is conditionally formatted. All quality assurance personal instantly see if a dimension is in or out of tolerance. This alone is a huge time saver when it comes time to review Inspection Data packages and will give your end customer the confidence that data reports are 100% accurate. Data is easily imported by CMM reports and by manually inputting the features that the CMM missed. Review of Inspection data now only takes a few minutes to review and sign off. In out old system, the review process could take upto several hours. Also at the same time as you input data, you get real time SPC results of each feature. Tech support at 1Factory is excellent. They respond to all questions and concerns, usually within minutes and typically solve all issues and problems. They do everything in their power to give me everything I ask for down to customized formats to solve my more difficult issues. Highly recommended. They are World Class extremely professional. A+ Cons None Review Source BT Bill T. QA Manager Used the software for: 1-2 years ### "Huge Time Saver!" May 16, 2017 5.0 Pros Recently we had a spike in new business with over 60 parts needing First Articles. With the help of 1factory we were able to bubble the drawings, program our CMM to the bubble drawing and directly download the data right onto the First Article form saving lots of time of having to search CMM reports and find the dimension needed. We were able to complete this task of First Articles meeting all deadlines and shipping dates. It was a huge time saver since we are presently understaffed and it made our Quality department shine! Review Source CV Chris V. MECHANICAL ENGINEER Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Straight Forward Quality Control Product" September 25, 2020 5.0 1Factory has drastically decreased the time required to setup QC plans in our shop. This has resulted in better QC data, and less time managing physical paperwork as we are able to save the reports digitally. Pros I like that multiple users are able to deploy QC plans for each individual project quickly. The fact that the 1factory team is extremely responsive to any requests and regularly update the program is a huge plus. Cons Anything that I have had an issue with has been either resolved or is in process to be updated. Review Source CY Chris Y. Used the software for: ### "Efficient and easy to use manufacturing production floor software" November 7, 2016 5.0 If I could give customer support more than 5 stars I would have. The 1factory team has been extremely helpful and responsive throughout our interactions from pre-adoption through today. We utilize this software primarily as a measurement data recording and analysis tool. It was easy to implement and the 1factory team helped us with a customized import tool to transition from our old inspection instructions to the 1factory system. The software is fast and efficient for both the admins and the operators. The 1factory team has been very open to suggestions and if they find solutions that apply to all of their customers they have an implementation plan in no time. We have been extremely satisfied with their product and their customer service. Review Source LM Larry M. Quality Manager Used the software for: ### "Q.A. Genious" May 9, 2016 5.0 As I was progressing with our ISO certification, every thing I needed was in 1 factory , If it needed tweeking 1 factory would make it so almost instantly. As we encountered items that we needed 1 factory would come to our business look at the situation, we would discuss what was to be done and usually within 1 week it was live. The customer service is better than expected. This is very powerful and easy to use software. Review Source SM Scott M. Commodity Manager Used the software for: ### "1Factory has helped us reduce our hands on tact time in more than half. Awesome tool. " May 6, 2016 5.0 We started using in for incoming inspection but it is quickly becoming the go to tool to help manage our supply chain performance. Review Source Wade J. Exec. Dir. Global Quality Defense & Space Used the software for: 6-12 months ### "QMS software change and upgrade" May 27, 2026 5.0 Overall, we’ve had a really positive experience with 1Factory—it’s a huge upgrade from the QMS software we used before. I appreciate how easy they are to work with; the team is responsive, supportive, and genuinely great to have as a partner. The software offers a lot more capability than we’re used to. It has built-in features that help us monitor and improve our processes across the entire flow—from suppliers all the way through to customers. Pros I like that 1Factory is an all-in-one system—it ties together inspection, calibration, assembly, and APQP in one place. It’s given me a much clearer view of issues so I can spot them, track them, and measure them across every stage of production. Plus, it’s really easy to use and way more intuitive than the system we had before Cons At the beginning the hardest part was to import existing data and/or documents. However, since then 1Factory has worked with us to mitigate those difficulties and has improved this process. Specifically, the methods for incorporating documents has improved by 100%. Originally, we also had a loss of function in a few areas during our transition, but again 1Factory listened to our concerns, found wisdom in our requests and made software improvements. Switched from [Ideagen Quality Management](https://www.capterra.com/p/155354/Ideagen-Quality-Management/) They planned to increase the cost by 30% and could not meet FedRamp requirements. Review Source DK Demetrius K. Quality Manager Business Supplies and Equipment Used the software for: 2+ years ### "Best QMS decision I ever made" June 17, 2026 5.0 I have been working with 1Facotry for aver 2 years, and the experience has been a complete delight. i came into my current company needed a support system to help with our Quality Management system. I came across 1facotry and was intrigued the the reasonable pricing, and once we started the onboarding process, I had clear and constant communication through the entire Implementation process. As my company continues to grow I feel relieved to have the expert support and backing of the 1Factory team. Pros The speed in which i was able to implement the software throughout our manufacturing facility was extremely fast and easy. The 1factory team is very responsive and I appreciate how they take into consideration any comments or needs that will better help my facility operate their system. The Cost for this service is very competitive and offers the best bang for your buck. Cons Since the system is always evolving and taking recommendations. There may be some features that are not available right now, but I know with time more features will be included. Alternatives considered [Arena QMS](https://www.capterra.com/p/135978/Arena-Quality/)[QualityQuest](https://www.capterra.com/p/136111/ComplianceQuest/)[QT9 QMS](https://www.capterra.com/p/97557/QT9-Quality-Management/) Reason for choosing 1factory The pricing was much better and it offered me what i needed for Quality Management and quality control Review Source John M. President Medical Devices Used the software for: 6-12 months ### "1Factory is 1Fantastic Quality Software!!" May 20, 2026 5.0 We were using another software that was painfully slow Slow in inspection plan creation Slow in input of inspection data And terribly confusing to export inspection data using it reports Switching to 1Factory was a breath of fresh air for everyone in the organization!! Pros Ease of use Intuitive for users for the most part Easy to adapt to as an organization Speed of User Interface/ Responsiveness (No lag) The architecture of the software Cons Nothing bad to say / No complaints Honestly there is nothing I that comes to mind in terms of something I don't like about it. Alternatives considered [Fulcrum](https://www.capterra.com/p/136604/Fulcrum/) Reason for choosing 1factory Already established ...the alternatives we looked at were new products Switched from [High QA](https://www.capterra.com/p/248001/High-QA-Inspection-Manager/) Frustratingly difficult and laggy within our organization Review Source Jake N. Quality Engineering Technician Machinery Used the software for: 1-2 years ### "My 1Factory Experience " May 27, 2026 5.0 1Factory has made my job easier when it comes to creating inspection plans and gather data from the shop floor. I enjoy using this software and hope to use more of its features in the future to help my company grow. Pros Its very user friendly and customer service is excellent! The ability to pull data from computer-based gages automatically is huge for the inspection process. This saves us time and money from having to hand type in all of our data. Creating inspections plans is way easy than most of the other softwares we have used. All of our comments, questions, and concerns when using this software have been met with open minds and care by the customer service team. Cons Initially the leader lines for balloons didn't work all the time. The OCR didn't always distinguish between text/numeric properly. Switched from [Discuss.io](https://www.capterra.com/p/204049/Discuss-io/) This software did not do well in creating inspection plans Review Source LM Lorenzo M. Quality and production manager Transportation/Trucking/Railroad Used the software for: 6-12 months ### "QMS, maybe we're there. " June 12, 2026 5.0 Very positive experience,The team is always ready to listen to you and find possible solutions to improve the software. they improve quickly the request and The software gets better with every update. Pros all-in-one system for quality. Document, incoming control plans, Manufacturing control plans FMEAs, calibration etc. The support is great when we have doubts or issue. It is very easy to use, both for me who works with it daily and for company operators. Cons Migrating the documents wasn't easy, but that's the way it is with all new software. In my opinion, some features should be implemented to make it perfect. Some small issue with balloning the drawings. Switched from [Ideagen Quality Management](https://www.capterra.com/p/155354/Ideagen-Quality-Management/) No support. The company completely forgot about us, no updates, no feedback, then came the communication that everything had to be changed, increasing the cost by almost 50%. Review Source JM JAMES M. Quality Analyst Consumer Goods Used the software for: 2+ years ### "Definitely would recommend 1factory. " August 7, 2026 5.0 It's been a great tool to use and makes our quality control operations run much smoother. And any questions or issues we may have run into the support team has been prompt and ready to assist. Pros It is very well thought out and covers all our needs, plus it's very user friendly. The usage of transferring data is intuitive. Cons Only con for me is the cost, we are limited to the amount of users we can afford with our budget, I wish I could have my whole organization on 1factory. Alternatives considered [MasterControl Quality Excellence](https://www.capterra.com/p/148577/MasterControl/) Reason for choosing 1factory features and usability, plus how eager 1factory was to help us set up. Review Source PS Phebe S. Quality Engineer Aviation & Aerospace Used the software for: 1-2 years ### "1Factory Review" August 11, 2026 5.0 Overall experience is very good! It has really helped our NCR process and management. Also, the customer service is very helpful when there are issues or questions. Pros The ease of use. It is very user friendly. Operators are able to use it with minimal training. Integration with existing programs is pretty seamless also. Cons that the modules aren’t relational. Also that the users are tied to emails instead of usernames. It’s difficult to get emails for all the operators in order to have an account. Review Source KH Kirk H. Quality Manager Defense & Space Used the software for: 1-2 years ### "Happy to be a 1Factory customer!" August 4, 2026 5.0 Overall, the software and support from 1Factory have been a great value for the money. I would highly recommend 1Factory to other manufacturing companies. Pros The software is easy to use and navigate through. You can tell it was designed by people who worked in quality systems. Cons Their customer support for the most part has been above average, but I have a support ticket that has been carried on for a long time. The engineering support team hasn't reach out for information. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.