--- title: "1factory Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is 1factory the right Quality Management solution for you? Explore 55 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/151002/1factory/reviews/" page_type: "reviews" language: "en" --- 1factory 4.9 (55) [View alternatives](https://www.capterra.com/p/151002/1factory/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 30th, 2026 # Reviews of 1factory Ease of use 4.9 Customer Service 4.9 ## Pros and Cons in Reviews Wade J Exec. Dir. Global QualityDefense & Space, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “I like that 1Factory is an all-in-one system—it ties together inspection, calibration, assembly, and APQP in one place.“ May 27, 2026 JM JAMES M Quality AnalystConsumer Goods, 201 - 500 employeesUsed the software for: More than 2 years. “Only con for me is the cost, we are limited to the amount of users we can afford with our budget, I wish I could have my whole organization on 1factory.“ August 7, 2026 Jake N Quality Engineering TechnicianMachinery, 501 - 1,000 employeesUsed the software for: 1-2 years. “Creating inspections plans is way easy than most of the other softwares we have used.“ May 27, 2026 John M PresidentMedical Devices, 11 - 50 employeesUsed the software for: 6-12 months. “Slow in input of inspection data And terribly confusing to export inspection data using it reports“ May 20, 2026 PS Phebe S Quality EngineerAviation & Aerospace, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “Integration with existing programs is pretty seamless also.“ August 11, 2026 Jake N Quality Engineering TechnicianMachinery, 501 - 1,000 employeesUsed the software for: 1-2 years. “Initially the leader lines for balloons didn't work all the time.“ May 27, 2026 Wade J Exec. Dir. Global QualityDefense & Space, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “The software offers a lot more capability than we’re used to.“ May 27, 2026 Jake N Quality Engineering TechnicianMachinery, 501 - 1,000 employeesUsed the software for: 1-2 years. “The OCR didn't always distinguish between text/numeric properly.“ May 27, 2026 ## Showing most helpful reviews Showing 1-25 of 55 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jake N. Quality Engineering Technician Machinery Used the software for: 1-2 years ### "My 1Factory Experience " May 27, 2026 5.0 1Factory has made my job easier when it comes to creating inspection plans and gather data from the shop floor. I enjoy using this software and hope to use more of its features in the future to help my company grow. Pros Its very user friendly and customer service is excellent! The ability to pull data from computer-based gages automatically is huge for the inspection process. This saves us time and money from having to hand type in all of our data. Creating inspections plans is way easy than most of the other softwares we have used. All of our comments, questions, and concerns when using this software have been met with open minds and care by the customer service team. Cons Initially the leader lines for balloons didn't work all the time. The OCR didn't always distinguish between text/numeric properly. Switched from [Discuss.io](https://www.capterra.com/p/204049/Discuss-io/) This software did not do well in creating inspection plans Review Source MC Michael C. Quality Engineer Aviation & Aerospace Used the software for: 1-2 years ### "1Factory - a welcomed application" January 6, 2025 4.0 1Factory is a relatively new application, so there are various opportunities for improvement, but the support staff is unbelievably good - very quick to respond to issues/suggestions. Very helpful. Pros Well designed, easy to use, quick/easy access to raw data downloads in each of the modules. Cons Not all data is available to download. Missing ability to Mass Update (for e.g., in instances of multiple variants of Supplier/Vendor Names). Very weak reporting options. Alternatives considered [SAP BusinessObjects Business Intelligence](https://www.capterra.com/p/92075/SAP-BusinessObjects/) Reason for choosing 1factory Price, intuitive design, accommodated all our business needs. Review Source Response from 1factory January 9, 2025 We welcome customer feedback and use it to actively improve the product as seen in the vast majority of reviews. However, we cannot act on fake “incentivized” reviews, where this site emails random people and asks for reviews in exchange for monetary compensation. There is no record of this person has ever signed up or used the 1factory system. JD Jennifer D. Digital Marketing Associate Aviation & Aerospace Used the software for: Less than 6 months ### "Worth the Investment" March 29, 2018 4.0 Pros If you work in Quality Control, this will be the most powerful tool you can use day-to-day. Within days our production floor experienced 40% less non-conformances . As a defense contractor, our customers appreciated the AS9102 format and our inspectors now spend more time actually inspecting now that reports are seamlessly generated. Cons There is a slight learning curve for this software, but this can be easily overcome even for the most basic user. Just make sure you spend the time reading the tutorials/introduction training - you won't regret it! Review Source Response from 1factory July 20, 2018 We welcome user feedback and reviews, but we believe this review is fake. We do not have a record of this customer (The Opl Group), and this user (Jennifer Dado) ever starting a trial or purchasing a subscription to our product. ML Mouhamad L. Director Of Manufacturing Aviation & Aerospace Used the software for: 1-2 years ### "Best product available" August 15, 2024 5.0 Excellent experience. I was able to impress all my customers by showing off 1factory. Pros 1Factory has everything you need. Everything is connected. The best part about 1Factory is the customer service. \[sensitive content hidden\] is always available for any question and he will respond within the hour and sometimes sets up a zoom meeting to explain and help. Cons Working with specific customers, we ran into an issue that our sampling plan is not available in 1factory. It's on the radar to be added in the future. Alternatives considered [High QA](https://www.capterra.com/p/248001/High-QA-Inspection-Manager/) Reason for choosing 1factory 1factory is more user friendly. It checked all our boxes. Switched from [Discuss.io](https://www.capterra.com/p/204049/Discuss-io/) It didn't have all we need. It was just ballooning and upload to net inspect. Review Source PB Pia B. Group Head of Quality, HSE and CSR Automotive Used the software for: 6-12 months ### "So far away and yet so close" February 24, 2022 5.0 I'm very happy for all the help and support that we receive from the 1factory team! If I have a question, I will have the response within max. 24 hours. The theam takes all improvement initiatives very serious, I we have already receiced a lot of changes/updates in our system. Pros It is so easy to baloon the drawings, and to update excisting drawing in case of change. Very fast to create new controlplans and FMEAs and to update the FMEA due to customer complaints. Before making inspection, you check the calibration og your gage and it is linked to your measurements. Cons I would like more options in the analysis tool. Fx. select how many NCR's we have had for each process pr. month. Reason for choosing 1factory I heard that SPC light is obsolete. Switched from [QDA SOLUTIONS Non-Conformance Management](https://www.capterra.com/p/235663/QDA-SOLUTIONS-Non-Conformance-Management/) It was difficult to have changes in the QDA software and very expensive. 1factory is very intuitive to use and has a nice design. I havn't seen the baloondrawings and link to controlplan in QDA. QDA are so complicated. Review Source PV Prasanna V. Quality Process Improvement Engineer Aviation & Aerospace Used the software for: 1-2 years ### "Best Quality Management Software in the market" January 31, 2023 5.0 We started exploring 1 factory last year against 5 different competitor products of 1 factory, 1 factory stands out in all the aspects of our selection and one can straightaway jump into using this with very minimalistic training, the support / issue resolution is top notch with every issues resolved in less than a day or as per the commitment given by 1 factory team. As of now we have more than 1000 inspections going on with 1 factory flawlessly and this is saving us lot of time and money, I would definitely like to recommend 1 factory for any company planning to invest in Quality management solutions. Thanks to \[sensitive content hidden\] who helped us right from the demo till product launch. Pros Ease of use, Auto ballooning, AS9102 Features, Version control of Inspection Plans, CMM upload options, Custom template, what not.. Cons Nothing as of now, Everything looks easy and best in the business, I would say No CONS for 1 factory. Alternatives considered [Ideagen Quality Control](https://www.capterra.com/p/210181/Ideagen-Quality-Control/) Reason for choosing 1factory Ease of use, Value drivers for our business like FAI's, Inspection plan, Auto-Ballooning, Technical support and of course very cost effective. Review Source SS Stephen S. Dir. of Engineering Sporting Goods Used the software for: 1-2 years ### "Critical platform for mfg. business that has a dynamic product mix." December 12, 2019 5.0 Overall great experience. Customer service is outstanding and they are always open to feedback on features and UX or creating a custom CMM import template. The workflow is also fast which makes creating new plans and updating plans very easy, removing common frustrations when creating quality documentation. Using a system that is cloud based and accessible anywhere has also elevated our user participation within our organization. Users like the workflow, ease of use and the data visibility. Pros Ease of use creating and revising inspection plans - the workflow is fast. Easily update a specification or an entire rev change in minutes. The automatic data analytics within the plans is also a huge time saver. Having the non-conforming (NCR) reporting within the QC system and linked to specific dimension(s) is also hugely beneficial within the QC system. Cons Data backup doesn't save out ballooned drawings. Reason for choosing 1factory 1Factory is a full featured cloud based quality system. Needed a total package and not more "ballooning" products. Review Source BD Bennie D. Quality Engineer Industrial Automation Used the software for: 1-2 years ### "Great SPC software" May 27, 2026 5.0 User Friendly and customer service is very responsive and helpful. The ease of software lets the training of new operators very easy . Pros The ease of the software for production reporting. The graphs are very accessible to help with production support crews to see trends. Cons The revision levels. Every time we make a change to a plan it makes a new revision. When that happens, we need to update control plans Review Source KahLeong C. QMS Manager Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Solved our quality team needs and added value to our customers." March 27, 2023 5.0 Overall experience is 5 ⭐! Looking forward to more new features 😊 Pros We wanted to improve one of our highly important process which is the new tooling full dimensional measurement process from ballooning the dimensions to measured data automation. 1factory PDF auto-ballooning and auto-uploading of CMM data solved our needs. Our customers were very satisfied as we are providing faster and more accurate reports. Our in-process inspection became more productive and efficient after using the QC Plan, Inspection and Analytics features. We had productivity gain of about 20% after using 1factory on our production quality control, eliminating use of paper-based data recording and human error in recording and data entry. Since all data is digitised, we've speed up the traceability time of historical data during customers and third parties audit. The historical data provided us a quick visual view of our manufacturing performance thus providing confidence and assurance to our customers. Customer service was prompt, patience and supportive in responding to our enquiries.We also like the continuous improvement and adding of features such as PPAP, Gage GR&R.One great delighters was the Chinese language subtitles training videos and the user interface. It's so thoughtful and it helped our users to learn and embrace the software with ease. Cons We were not familiar with some features and functions but the 1factory folks were always patience and supportive in helping us to learn and master them. Review Source Gabe M. Quality Assurance Manager Automotive Used the software for: 1-2 years ### "The software has been instrumental in keeping us compliant with ISO 9001 and IATF 16949" April 2, 2018 5.0 The ease of use has allowed our company to quickly scale this sector and provide both Internal and External customers the ability to document from receiving inspection all the way though to production and customer satisfaction. This software is very useful for Quality Assurance implementation, maintenance and documentation. Pros The software is easy to use and learn. I have been in the Quality Assurance world for quite some time now and find that both new and seasoned persons would appreciate the simplistic, yet elegant, approach to quality. This software would not only help companies who have never had a CAPA/8D or quality assurance department, it also helps structure and document receiving inspection, supplier CAPA, Internal CAPA. The simplistic way that it produces reporting is a great and useful tool for anyone looking to gain or maintain compliance with regulatory bodies (ISO/AS/IATF) as well as keeping customer satisfaction high with quick reporting/number assisgnments to CAPA/8D reports. Cons There are no short comings to this software. Anytime I hit any type of bottleneck, I have been able to reach out to 1Factory and an immediate solution is brought forth by the developers. Great response. Review Source JP Jaime P. QA Operations Lead Consumer Goods Used the software for: 1-2 years ### "World-class Quality Control product" September 19, 2016 5.0 The Quality Assurance department is typically a paper-heavy manually driven environment that can be tied to cumbersome tasks such as; filing, storing, and revisiting data at a moment's notice. As a department/company doing our part working towards minimizing paper waste while maintaining or exceeding compliance with customer's standards, being paperless is an important priority. We are ballooning drawings in 1factory, capturing data at each work-center as the parts are being made, and importing data from our CMM. Being able to automatically record hundreds of dimensions electronically via our CMM's is quick; recalling data is fast-and-easy even when searching through a long history of records. Through my experience from a user's stand-point, The 1factory Technical Support is right on par with the actual 1factory product being held at a world-class standard. Pros \-Organization is made simple by having all of our Quality records in one place. -Inspection plans are made for any Manufacturing Operator to successfully follow inspection criteria. -Visual aids to spot any trends in the manufacturing process. Cons The 1factory Team has listened to our thoughts, visited many time and took action to help improve and streamline our Quality department in many ways. Any cons have got worked and accommodated to benefit every 1factory user. Review Source TJ TARA J. Quality Engineering Manager Consumer Electronics Used the software for: Less than 6 months ### "Taking Manufacturing Quality to another level" November 13, 2019 5.0 I am able to report quality yields to my organization and have all this data combined in one place. I am able to display statistics using the dashboard and chart tools that 1factory offers. Overall, I am able to represent manufacturing quality to the rest of my organization in a way that I could not before. This tool has allowed me to also consolidate all my work into one place, and easily share and assign quality related tasks to our manufacturer using one single tool. Pros What I liked the most about this software is the ability to get access to manufacturing data whenever needed, and be able to deeply analyze this data using the 1factory features offered. As a Quality Manager, I am able to go back to incoming inspection done on specific components received at our Manufacturer's site and use Statistical Process Control tools offered by 1factory to analyze this data. Before 1factory, I used to request this data in an excel spreadsheet from our manufacturer and needed to use a different software to analyze this data. With 1factory, I am able to go from a manufacturing testing plan, to a receiving plan, to a receiving inspection and analyze this data in a matter of a click! Cons So far I have no complaints about this software. All my requests/concerns were addressed by the developers. Review Source MB Moti B. Quality Manager Industrial Automation Used the software for: 6-12 months ### "The 1Factory has given us the way to work properly and according to highest standards." August 8, 2017 5.0 Pros All of the features in the software have been well designed and the company constantly improves its performance according to the customers requirements and meets more and more international standards. We have been able to improve our acceptance audit and build an improved customer complaint system with the help of the software. Today we are trying with the ability of the software to do process audit in the production lines of our suppliers that includes SPC and control production processes (cpk ppk). In external audit it is very easy to show the auditors the qualities that the software enables in managing quality and keeping processes more complete and accurate than before. Cons Most of our request is fulfilled by 1Factory as a regular self improvement and we have call session from time to time with the 1Factory team to coordinate the features we want to improve. so we only have a good experience with the software. Review Source SH Scott H. Quality Assurance Manager Used the software for: Less than 6 months ### "We're very happy with software how it's improved our overall manufacturing process. " January 22, 2018 5.0 Pros Since implementing 1factory on our shop floor we have seen a noticeable improvement with less non-conformance found during Final Inspection. Problems are identified at the machine with corrections being made early in the manufacturing process, thus improving our overall manufacturing flow. Less bottlenecks at Final Inspection with having to 100% inspect a lot before shipping to the customer. Our customers have been equally impressed as well. Showing their parts being inspected at the source of manufacturing with real time data, sets JWP apart from their other suppliers. As a Quality Manager, having the ability create First Article Inspection Reports in a fraction of time it would normally take is a tremendous relief. My inspectors can spend more time inspecting parts instead of creating bubbled drawing and attribute sheets. Along with this huge saving in time, having the AS9102 format available is a huge help with our Aerospace customers. Cons Not to the fault of 1factory, having the ability to directly link with the Ziess Calypso CMM software would further help with our Inspection Department's productivity. Review Source IC Iain C. Manufacturing Quality and Improvement Engineer Used the software for: Less than 6 months ### "Absolutely Blown Away" March 8, 2018 5.0 Huge time savings, excellent built in data analysis, all reports can be generated from the data already there. Extremely powerful tool! Pros For us Quality professionals, I think it's fair to say that 'traditionally' we would spend vast amounts of time collecting, compiling and presenting data (all in slightly different formats depending on audience), persuading operators to record measurements, reminding purchasing to find and organise vendor documentation and then compiling all of this information at the last minute for a customer... Well, now there's no need for that, because it's all in here! A one stop shop for nearly everything you would ever need regarding measurement traceability, SPC, Quality Plans, Supplier Management, inspections, the list goes on. Constant updates and communication from the 1factory team and amazing devotion to improving and development make this tool better literally every time you access it. Could not recommend 1factory with any more enthusiasm! Review Source HZ Hai Z. Technical Engineer Director Automotive Used the software for: 6-12 months ### "High quality software, awesome customer care" October 3, 2016 5.0 Very high quality software to enhance company product quality control, a central cloud based software is always helpful to communicate internally and externally. If you have a question or a special demand, you send a email to the technical support, you can always get response by Webex conference within a few hours, and 99% of your request can be fulfilled within a week. Review Source KK Kevin K. General Manager Used the software for: Less than 6 months ### "Game Changer " September 27, 2017 5.0 Pros 1factory is a complete game changer for our quality department. It reduces time spent preparing inspection reports by roughly 66%. Implementation and full integration took 2 hours. If you are not running 1factory your quality department is behind the times. Cons I do not have any complaints at this time except that I wish 1factory could help us with our manufacturing scheduling. Review Source CL Cheng-Kai L. Manufacturing Process Engineer Consumer Electronics Used the software for: Less than 6 months ### "Manufacturing quality monitoring at a glance" November 4, 2019 5.0 Pros 1\. Ability to monitor manufacturing quality at a glance 2. Ability to see statistical analysis within the software Cons User interface can be more customizable by users Review Source DK Demetrius K. Quality Manager Business Supplies and Equipment Used the software for: 2+ years ### "Best QMS decision I ever made" June 17, 2026 5.0 I have been working with 1Facotry for aver 2 years, and the experience has been a complete delight. i came into my current company needed a support system to help with our Quality Management system. I came across 1facotry and was intrigued the the reasonable pricing, and once we started the onboarding process, I had clear and constant communication through the entire Implementation process. As my company continues to grow I feel relieved to have the expert support and backing of the 1Factory team. Pros The speed in which i was able to implement the software throughout our manufacturing facility was extremely fast and easy. The 1factory team is very responsive and I appreciate how they take into consideration any comments or needs that will better help my facility operate their system. The Cost for this service is very competitive and offers the best bang for your buck. Cons Since the system is always evolving and taking recommendations. There may be some features that are not available right now, but I know with time more features will be included. Alternatives considered [Arena QMS](https://www.capterra.com/p/135978/Arena-Quality/)[QualityQuest](https://www.capterra.com/p/136111/ComplianceQuest/)[QT9 QMS](https://www.capterra.com/p/97557/QT9-Quality-Management/) Reason for choosing 1factory The pricing was much better and it offered me what i needed for Quality Management and quality control Review Source Wade J. Exec. Dir. Global Quality Defense & Space Used the software for: 6-12 months ### "QMS software change and upgrade" May 27, 2026 5.0 Overall, we’ve had a really positive experience with 1Factory—it’s a huge upgrade from the QMS software we used before. I appreciate how easy they are to work with; the team is responsive, supportive, and genuinely great to have as a partner. The software offers a lot more capability than we’re used to. It has built-in features that help us monitor and improve our processes across the entire flow—from suppliers all the way through to customers. Pros I like that 1Factory is an all-in-one system—it ties together inspection, calibration, assembly, and APQP in one place. It’s given me a much clearer view of issues so I can spot them, track them, and measure them across every stage of production. Plus, it’s really easy to use and way more intuitive than the system we had before Cons At the beginning the hardest part was to import existing data and/or documents. However, since then 1Factory has worked with us to mitigate those difficulties and has improved this process. Specifically, the methods for incorporating documents has improved by 100%. Originally, we also had a loss of function in a few areas during our transition, but again 1Factory listened to our concerns, found wisdom in our requests and made software improvements. Switched from [Ideagen Quality Management](https://www.capterra.com/p/155354/Ideagen-Quality-Management/) They planned to increase the cost by 30% and could not meet FedRamp requirements. Review Source John M. President Medical Devices Used the software for: 6-12 months ### "1Factory is 1Fantastic Quality Software!!" May 20, 2026 5.0 We were using another software that was painfully slow Slow in inspection plan creation Slow in input of inspection data And terribly confusing to export inspection data using it reports Switching to 1Factory was a breath of fresh air for everyone in the organization!! Pros Ease of use Intuitive for users for the most part Easy to adapt to as an organization Speed of User Interface/ Responsiveness (No lag) The architecture of the software Cons Nothing bad to say / No complaints Honestly there is nothing I that comes to mind in terms of something I don't like about it. Alternatives considered [Fulcrum](https://www.capterra.com/p/136604/Fulcrum/) Reason for choosing 1factory Already established ...the alternatives we looked at were new products Switched from [High QA](https://www.capterra.com/p/248001/High-QA-Inspection-Manager/) Frustratingly difficult and laggy within our organization Review Source LM Lorenzo M. Quality and production manager Transportation/Trucking/Railroad Used the software for: 6-12 months ### "QMS, maybe we're there. " June 12, 2026 5.0 Very positive experience,The team is always ready to listen to you and find possible solutions to improve the software. they improve quickly the request and The software gets better with every update. Pros all-in-one system for quality. Document, incoming control plans, Manufacturing control plans FMEAs, calibration etc. The support is great when we have doubts or issue. It is very easy to use, both for me who works with it daily and for company operators. Cons Migrating the documents wasn't easy, but that's the way it is with all new software. In my opinion, some features should be implemented to make it perfect. Some small issue with balloning the drawings. Switched from [Ideagen Quality Management](https://www.capterra.com/p/155354/Ideagen-Quality-Management/) No support. The company completely forgot about us, no updates, no feedback, then came the communication that everything had to be changed, increasing the cost by almost 50%. Review Source JM JAMES M. Quality Analyst Consumer Goods Used the software for: 2+ years ### "Definitely would recommend 1factory. " August 7, 2026 5.0 It's been a great tool to use and makes our quality control operations run much smoother. And any questions or issues we may have run into the support team has been prompt and ready to assist. Pros It is very well thought out and covers all our needs, plus it's very user friendly. The usage of transferring data is intuitive. Cons Only con for me is the cost, we are limited to the amount of users we can afford with our budget, I wish I could have my whole organization on 1factory. Alternatives considered [MasterControl Quality Excellence](https://www.capterra.com/p/148577/MasterControl/) Reason for choosing 1factory features and usability, plus how eager 1factory was to help us set up. Review Source PS Phebe S. Quality Engineer Aviation & Aerospace Used the software for: 1-2 years ### "1Factory Review" August 11, 2026 5.0 Overall experience is very good! It has really helped our NCR process and management. Also, the customer service is very helpful when there are issues or questions. Pros The ease of use. It is very user friendly. Operators are able to use it with minimal training. Integration with existing programs is pretty seamless also. Cons that the modules aren’t relational. Also that the users are tied to emails instead of usernames. It’s difficult to get emails for all the operators in order to have an account. Review Source KH Kirk H. Quality Manager Defense & Space Used the software for: 1-2 years ### "Happy to be a 1Factory customer!" August 4, 2026 5.0 Overall, the software and support from 1Factory have been a great value for the money. I would highly recommend 1Factory to other manufacturing companies. Pros The software is easy to use and navigate through. You can tell it was designed by people who worked in quality systems. Cons Their customer support for the most part has been above average, but I have a support ticket that has been carried on for a long time. The engineering support team hasn't reach out for information. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.