# GigaTrak Asset Tracking System Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is GigaTrak Asset Tracking System the right Digital Asset Management solution for you? Explore 48 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/151005/Asset-Tracking-Software-Barcode-System/reviews

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GigaTrak Asset Tracking System

4.5 (48)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of GigaTrak Asset Tracking System

Ease of use

4.4

Customer Service

4.7

## Showing most helpful reviews

Showing 1-25 of 48 Reviews

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Rating

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Reviewer's Role

Length of Use

Frequency of Use

DR

Drew R.  
Administrative Assistant  
Banking  
Used the software for: 1-2 years

### "Very Useful Product"

May 14, 2019

4.0

For the most part it has been a really good experience. The more I use it the more I realize as to what it does. I really like all the different reports you can generate also.

Pros

I like how you can assign an asset to an individual and then keep track of the history of that asset as to who used it last. I also like how you can look each individual asses up by the asset number assigned to it.

Cons

I wish there was a mobile app I could use to scan the asset bar code so I didn't have to run back and forth to the computer to enter an asset's number. We bought a scanner but hardly ever use it. I typically open the note app on my iphone and keep track of what asset numbers need to be assigned to different users. It would save so much time if there was an app I could use to scan the bar codes of the assets.

Review Source

Response from GigaTrak

August 27, 2019

Hey Drew! We now have a mobile app available for our Asset Tracking System that can accomplish just what you are looking for! Feel free to reach out to sales@gigatrak.com to learn more about it!

LH

Lauren H.  
Buyer  
Defense & Space  
Used the software for: 1-2 years

### "Great Product for Basic Inventory Management"

May 14, 2019

5.0

I have a database for all my inventory with a history. Previously we were using Excel to track and manage over 4000 pieces of equipment and it was not a realistic tool for that. Gigatrak has streamlined our property management process and provided us with much more reliable data.

Pros

This software is very user friendly. There is the ability to easily customize a few fields which is nice. I can export reports into a CSV easily and modify them in Excel.

Cons

We have the Asset Tracker tool and the "inventory" feature on the tool needs lot of work. I need to inventory all of my items once a year and the way it is currently set up makes that task very difficult. You also cannot change much of the item's information from the handheld during an inventory which is a problem. You also can not enter a new item using the handheld, which other software products allow you to do.

Alternatives considered

[TechnoSource](https://www.capterra.com/p/168212/Wasp-Asset-Tracking/)

Reason for choosing GigaTrak Asset Tracking System

We felt that Gigatrak was the most user friendly platform that would give us the most of what we needed.

Review Source

Response from GigaTrak

August 27, 2019

Thanks for your input Lauren! We truly appreciate hearing from our customers on ways to better our product! Right now, our Tool Tracking system does allow you to add in brand new assets on the mobile app. If you are interested in learning more about it, please feel free to reach out to sales@gigatrak.com.

CP

Christian P.  
IT  
Civil Engineering  
Used the software for: 6-12 months

### "gigatrack"

April 14, 2021

3.0

we are happy in the company with it

Pros

That I can se it up on my server and i can manage locally

Cons

seems to work good, but it can be tricky to user with no experience

Reason for choosing GigaTrak Asset Tracking System

seems to be the better in the market

Review Source

Response from GigaTrak

April 16, 2021

Christian, thanks for your feedback. Ease of use and helping companies get up and running is most important. We would like any feedback you may have on how we could help mobile users get up and running faster and often make changes to our solutions based on hearing from customer like you. Thanks!

ME

Michael E.  
IT Manager  
Construction  
Used the software for: 6-12 months

### "Does just what we wanted"

May 14, 2019

5.0

The search for a program to use as a lending library was exhaustive and felt like it would never end, until I found Giga Track. The install was easy, adding and tracking items was a piece of cake, and getting a custom form was as simple as asking for it. We like the program very much.

Pros

I like the ease of use. It made our transition from paper to electronic track of our hand held radios flawless.

Cons

Licensing. We will have to buy a very expensive upgrade just to be able to remove items from our database.

Alternatives considered

[Rentman](https://www.capterra.com/p/144616/Rentman/)

Reason for choosing GigaTrak Asset Tracking System

Easy of use, and the ability to test the product before the purchase.

Review Source

Response from GigaTrak

August 27, 2019

Hi Michael! Feel free to contact support@gigatrak.com regarding removing items from your database. This feature is available with all editions of our software and does not require any additional licensing, upgrade or support!

GT

Gary T.  
I.T. Manager  
Information Technology and Services  
Used the software for: 1-2 years

### "Quality product easy to learn and implement"

May 21, 2019

5.0

Pros

product was easy to implement and easy to learn, it was adaptable to our needs

Cons

do not really have any cons yet the product has done everything I needed.

Alternatives considered

[TechnoSource](https://www.capterra.com/p/168212/Wasp-Asset-Tracking/)

Reason for choosing GigaTrak Asset Tracking System

customer support was and is great resolved any question I have had, and comfortable sales staff knowledgeable about the product was able to help me relate it to our needs and suggest better ways of use.

Review Source

Response from GigaTrak

August 27, 2019

Thanks for the feedback Gary! We are here to help if you need anything!

TL

Tammy L.  
Technology Procurement/Admin Asst  
Education Management  
Used the software for: 2+ years

### "Great Value with Intuitive Framework"

May 14, 2019

5.0

We are a one to one district with thousands of devices in the hands of students and staff. GigaTrak has allowed us to document the movement of devices between individuals and any required maintenance that may necessary. It has created accountability with the end user as well. GigaTrak is used at the beginning and end of the year for device roll-out and intake. With the use of GigaTrak, we have refined this process so that it is accurate and expedient. Love the software!!

Pros

This software has been so easy to use and intuitive. There are so many options for customizing to fit your organizations needs and when we did need custom programming, it was affordable and finished in a timely fashion. We researched several options and this one definitely stood out and was the most affordable. We also love the ability to run customized reports, upload large groups of data, and the many ways you can search for information. Because there are Categories, we not only track technology, but some of our other departments items such as uniforms and tools. Also love the "bin item" feature for the consumables that won't be assigned individual asset tags.

Cons

We are tracking inventory based on Asset Tag numbers. It would be nice if all search result screens included the asset tag. Often we see the system assigned barcode and then have to enter that in the asset search field to identify the asset tag. Since these items are already linked, it would be nice to have the search result screen populate the asset tag number.

Review Source

Response from GigaTrak

August 27, 2019

Thanks for the review Tammy! We love that you love the software and we love having you as a customer!

JF

Jeanie F.  
Administrative Assistant  
Education Management  
Used the software for: 2+ years

### "GigaTrak Review"

May 17, 2019

5.0

I am greatly pleased with GigaTrak. Not only the program itself but with the support and customer service. They are continually updating and growing which keeps the program matching our needs as we grow.

Pros

This program is one of the easiest programs to use that I have had experience with. It has helped our school district tremendously in maintaining better inventory records.

Cons

My only dislike is that the program seems to be more " GigaTrak barcode" driven and we inventory using our own asset tags/numbers. So when trying to search for a device in some reports our asset number will not flow through, only the GigaTrak barcode number will show. So it requires more work on our end.

Review Source

Response from GigaTrak

August 27, 2019

Appreciate the feedback Jeanie! We do rely heavlily on barcode as the unique identifier for an asset. We do allow customers to check out/in an asset with either barcode or asset number! We can also create custom reports for you that can include the information you are looking for. Feel free to reach out to sales@gigatrak.com for a quote!

VR

Verified Reviewer  
IT Director  
Media Production  
Used the software for: 2+ years

### "Not quite good enough"

May 17, 2019

4.0

Pros

This is average inventory tracking software, it print barcodes, and comes with a portable scanner for auditing inventory.

Cons

It doesn't work right often enough that it's frustrating. Reports don't work and cause crashes, there are better products on the market now that use apps on smart devices.

Review Source

Response from GigaTrak

August 27, 2019

Sorry that you are running into issues! Reports should never be crashing and you may be missing an important file in your registry. We also offer a downloadable mobile app for both our self-hosted solutions and cloud-hosted solutions so that you can use your own devices! Please contact support@gigatrak.com so we can figure out the next steps in getting your system running correctly!

KJ

Kyle J.  
Assistant Director - Events & Conference Services  
Education Management  
Used the software for: 1-2 years

### "Changed the way we take inventory"

May 14, 2019

5.0

Again, the savings in time and money as well as increased accuracy were substantial.

Pros

The GigaTrak system dramatically changed how we handle inventory, the accuracy of our inventory numbers, and the amount of time/labor hours spent taking inventory. Once the system is set up and bar codes are established, we had an up to the minute count on all of our materials and information about who checked them out.

Cons

It was a little cumbersome to set up, but that was purely because of how our previous system was organized. Once that was handled, it worked seemlessly.

Review Source

Response from GigaTrak

August 27, 2019

Thank you for your feedback and being a long-time customer! We are so happy the system accomplishes your needs while saving money! We are here to help if you need anything!

VR

Verified Reviewer  
I.T. Project Manager  
Government Administration  
Used the software for: 6-12 months

### "User Friendly, Accurate and Cost Effective"

October 22, 2018

5.0

This software has enabled real time tracking of Firearms and Law enforcement equipment with a quick checking in and out of assets and allows sworn personnel to be deployed rapidly and efficiently.

Pros

User Friendly goes a long way for Police Officers checking equipment In and Out .

Cons

Reports. I feel there should be a better adhoc reporting.

Review Source

DR

David R.  
Asset Manager / IT Tech  
Education Management  
Used the software for: 6-12 months

### "Great tool for first time asset managment!"

May 14, 2019

5.0

I have had a very positive experience using Gigatrak, and have recommended it to our other departments.

Pros

I went from manually entering serial numbers and asset tag numbers into multi-sheet excel documents to easily scanning and tagging with Gigatrak, it was game changing.

Cons

I admit the interface took some getting used to as with any software, but once I became familiar with it, I felt more confident and the software grew on me.

Review Source

Response from GigaTrak

August 27, 2019

We appreciate your recommendations David! We have hundreds of users using the system in a school-type setting as it's great for keeping track of everything from furniture, to computer equipment checked out to students, to consumable material such as ink toner. With unlimited assets, we grow as you grow.

JT

Jonathan T.  
IT Consultant  
Computer Games  
Used the software for: 6-12 months

### "Great support"

May 14, 2019

5.0

Pros

Excellent hands-on support from the reps in setting us up and migrating our software between platforms.

Cons

Historically when we use to have the version which used Windows CE it was harder. Not because of Gigatrak per se but having to use Windows CE and the joys of non persistent memory.

Review Source

Response from GigaTrak

August 27, 2019

Thanks for the feedback Jonathan! Unfortunately with Windows Mobile being discontinued by Microsoft and everything switching to Android the legacy units are becoming harder to support. Please let us know if you would like information on switching over to Android by contacting sales@gigatrak.com.

CG

Calvin G.  
Shop Manager  
Electrical/Electronic Manufacturing  
Used the software for: 1-2 years

### "Great program"

October 25, 2018

5.0

Pros

We are very happy with our Gigatools program, it has been a great asset to this business

Cons

Really there is not much to say, everything is great

Review Source

SP

Stacy P.  
Counselor  
  
Used the software for: Less than 6 months

### "Great product to keep track of expensive robotics equipment and tools!"

July 19, 2018

5.0

Pros

It easily allows you to keep track of expensive STEM school products that students need and track where the tools/items are and who has them!

Cons

Somewhat expensive and takes some time to get started but worth the initial set u and money you save by not replacing tools.

Review Source

SW

Scott W.  
Network Administrator  
Computer Networking  
Used the software for: Less than 6 months

### "Bar Code tracking made easy"

May 21, 2019

4.0

Pros

This software allows for easy management of bar codes.

Cons

Technical issues often require a registry fix.

Review Source

Response from GigaTrak

May 18, 2023

Thanks for the feedback Scott! We enjoy hearing from customers about what works well and areas that need improvement. Let us know if you need anything moving forward!

SL

Simon L.  
Pharmaceutical Process Engineer  
Pharmaceuticals  
Used the software for: Less than 6 months

### "GigaTrak Features"

October 30, 2018

3.0

Tracks who has the barcoded document as intended.

Pros

Very simple to use. The barcode scanner is easy to operate and works well.

Cons

Desktop software is pretty basic. It works but why you have to have your date and time in American in order for it to work correctly is ludicrous. It should work with any date and time setting, especially as Day/Month/Year is widely accepted around the world as the most sensible.

Review Source

MR

Maria R.  
Utility Clerk/Property Control Manager  
Utilities  
Used the software for: 1-2 years

### "My Experience with GigaTrak"

May 14, 2019

5.0

Pros

What I like the most about this software is that it is very easy to understand, and to follow thru. The assets are easy to find with all the many search criteria that it has. I like the reports, and the ability to add more than one picture or document to each asset.

Cons

What I like the least about this software, is that every time that I search a bar code list for a location the order of the assets is different every time. It would be better if the order would always pull up by the smallest number to biggest number. Another thing would be good to have is the picture of the asset printed on the "print bar code list."

Review Source

Response from GigaTrak

August 27, 2019

Thanks for the feedback Maria! We provide many different fields that allow you to track very detailed information about an asset and search by that criteria. When searching for an asset using filters on the F1 tab, you can easily sort by barcode by clicking on the Barcode column header. This setting will save for your next search. Also, we are always adding feature requests to the system so I will be sure to put down adding a picture to the barcode list! Thanks for being a GigaTrak user!

GL

Gabriel L.  
Recieving clerk  
Warehousing  
Used the software for: Less than 6 months

### "Order from Chaos"

May 21, 2019

4.0

Gigatrak allows us to keep accurate update records on the go in a very fast paced and unpredictable environment.

Pros

extremely versatile, we use Gigatrak for both our package and asset tracking needs. The programs allow great flexibility in how and when we we input information. With the dolphin mobile scanners we can effectively keep accurate track of everything coming in and going out across two campuses. All that information is easily retrievable by anyone, anywhere which makes our daily workload much more organized and efficient.

Cons

so far i haven't found a way to record notes upon delivery with the dolphin mobile scanner. We can take notes while receiving an item but not on delivery. re-scanning as a second receipt with notes and then delivery is a somewhat bulky process I still have some configuring to do. Sometimes while scanning in packages the notes feature will activate and you end up scanning the following tracking number into the notes instead of scanning as package.

Review Source

Response from GigaTrak

August 27, 2019

Thank you for your feedback! We are always updating our tracking systems to be more versatile with customer needs! I will add your "delivery notes" as a request feature for our Package Tracking System.

LC

Lola C.  
Purchasing and Inventory Coordinator  
Education Management  
Used the software for: 2+ years

### "Gigatrak for Charter Schools"

May 16, 2019

5.0

Gigatrak has been a super helpful tool in tracking and inventory of all the valuable assets we as a charter school purchase as resources for our daily success.

Pros

This program is super user friendly and the customer service is prompt and effective.

Cons

The only thing I do not like is the fact that once an asset is marked as consumable it can not be change back to non-consumable.

Review Source

Response from GigaTrak

August 27, 2019

Thanks Lola! The ease of use for our customers is our number one priority. Unfortunately, because of how consumables are tracked in the system and "consumed" once checked out, we cannot easily switch them to an individually barcoded asset. However, the copy function can be used to quickly create a new asset when needed!

LP

Lisa P.  
IT/Operations Supervisor  
Education Management  
Used the software for: 2+ years

### "Easy to use system, great value!"

May 14, 2019

5.0

GigaTrak is an exceptional company to work with. Their employees are very knowledgeable and they have a resolution to any kind of problem you may experience within 24 hours.

Pros

The software is easy to use, easy to customize, and does everything we wanted it to do. The reports are easy to read and with 8,000+ items, it has not slowed down.

Cons

The setup process was tedious, but this was not the software's fault. It's typical to spend a lot of time setting up a brand new inventory system.

Reason for choosing GigaTrak Asset Tracking System

GigaTrak does not come with annual fees or subscription fees. There is an optional annual support fee for access to their customer service line but even that is minimal compared to some of the other software we were looking at.

Review Source

Response from GigaTrak

August 27, 2019

Thanks so much Lisa! Implementing a new system can be a daunting task and we strive to make this process as easy as possible for our customers by providing exceptional customer service when needed. Please let us know if we can assist with anything moving forward!

JM

Joe M.  
Operations Supervisor  
Broadcast Media  
Used the software for: 2+ years

### "GigaTrak Overview"

May 21, 2019

4.0

Our media library houses thousands and thousands of broadcast tapes and drives. The older library system was archaic and GigaTrak helped resolve the challenges we encountered and is still working fine after 9-years of usage.

Pros

Easy use and quick to comprehend for newer users.

Cons

The earlier versions of the software were not as user friendly but changes were made that catered more to our type of business (see below)

Review Source

Response from GigaTrak

August 27, 2019

Thanks for being a valued customer! We are always working to better our product and add feature updates as our customers needs change. We appreciate your feedback!

PS

Peter S.  
IT Specialist  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Excellent Inventory System"

May 17, 2019

5.0

We keep tack of all IT hardware. Can easily find who has certain equipment and when some equipment come out of warranty.

Pros

Can easily keep track of our inventory and who is assigned to the equipment. Able to keep notes on what was done to equipment over time.

Cons

The only issue is that conversion from our WASP inventory system to Gigatrak was not an exact conversion. Had to manually make some changes to database.

Review Source

Response from GigaTrak

August 27, 2019

We appreciate the feedback Peter! Unfortunately, data conversion isn't an exact science when switching systems but we do our best by providing import templates to our customers. If you need any help, feel free to reach out to support@gigatrak.com.

cM

chris M.  
leaderman  
Oil & Energy  
Used the software for: 2+ years

### "Easy to use software"

May 17, 2019

5.0

I like the fact that with little training i was able to get around to the information that i use on a daily basis. ease of operation.

Pros

Being able to navigate thru the user interface.

Cons

i have no issues or complaints with this software. Once the program is loaded the process for navigating is straight forward

Review Source

Response from GigaTrak

August 27, 2019

Thanks for the feedback Chris! We truly appreciate it!

JA

Jennifer A.  
  
Electrical/Electronic Manufacturing  
Used the software for: 2+ years

### "Great, efficient and simple system!!"

September 21, 2016

5.0

The overall experience has been great, it was designed to take inventory of all of the PC's within the organization and we expanded the use to tools at the main shop and all of our locations, and then we began to use it to track tools on job sites. Everyone was able to use it, it was so easy. The software was incredibly user friendly. You could import and export inventory to excel. It saved time and was very effective.

Pros

The sensibility of it. For anyone who may be technically challenged this is so easy, simple and not confusing.

Cons

Nothing

Review Source

LM

Louis M.  
Warehouse assistant  
Electrical/Electronic Manufacturing  
Used the software for: 1-2 years

### "GigaTrak"

May 17, 2019

5.0

Customer service is great. Excellent product.

Pros

This tracking tool is the best tool tracking system I ever use. Is very easy to deal with it.

Cons

No bad comments I love it. I like everything overall.

Review Source

Response from GigaTrak

August 27, 2019

Thanks Louis! Our programmers have worked extremely hard to make sure the system is very easy to setup and use on a daily basis! We are happy to hear the system is working out well for your company!

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