Average Ratings

17 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $59.00/month
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web

Vendor Details

  • Zimuth
  • scoutapp.com/
  • United States

About Scout

Quickly solve slow queries, memory leaks, and CPU bottlenecks in your Rails app.


76348

Scout Features

  • Baseline Manager
  • Diagnostic Tools
  • Full Transaction Diagnostics
  • Performance Control
  • Resource Management
  • Root-Cause Diagnosis
  • Server Performance
  • Trace individual transactions

Scout Reviews Recently Reviewed!


Super simple to use. Quick to setup. It just works, so we don't have to.

Jun 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: This software seems like it was built for us. We have been doing sitting/walking since 2001, so have learned some lesson along the way. Most experienced companies are learning the same lessons and then mitigating them in one of a few ways. Scout is great because it's clear they have learned these same lessons and take you right to the solutions that matter.

Here are the heavy hitters for us that Scout "just does".

Employee issues (scheduling/availability, payroll/commissions, accountability/quality assurance). Logistics (home access details, workflow, job assignment).

Customer (auto-invoicing, auto-billing, walk status, walker location, request appointments, electronic agreements, etc).

What this means is that we can reduce manual effort which both increases accuracy as well as free up time to focus ON the business instead of IN the business.

In addition to these awesome software features, it is dead simple to use and the support team is spectacular. New releases are happening constantly and they come directly from customer feedback.

Cons: Right now it requires two apps (one for customers and one for walkers) while only allowing administrative access via webpage. It would be nice to have a web interface for customers and administrative duties, and then consolidate to a single app (while also adding administrative functions).

From our communications with the dev team, this is going to be a part of one of their big releases, so I guess this "Con" will be short-lived anyway.

Vendor Response

by Zimuth on June 12, 2018

Matt, thank you for the amazing review! We really appreciate it!

Overall: great customer service and features that cover just about everything--give it a try.

Sep 28, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: On the client side, being able to provide my clients with peace of mind via the built-in accountability features: report card including pictures, notes from sitter/walker, and GPS location.

On the sitter/walker side, I like the simple interface where they can access notes directly from the client and the business, they can see the daily list of places to be, keys they need and alarm codes.

On the business side, I enjoy the new messages feature, no monthly charge (great for slower months--they happen!), and the fantastic customer service. Even though it is a start-up, they put every client first. They don't charge you more for better service, they just provide great service.

Cons: On the client side, they have some difficulty learning how to set up the app--which means I have to baby them for the first bit, until they understand. Also. the "repeat" feature is hard to know when the last day is--causes some scheduling confusion.

On the sitter/walker side, the calendar cannot integrate with any other calendar. Just means you have to stay checking the app daily. Also, the sitters only get notified when they are assigned a job within 24 hours or so, instead of for every appointment.

On the business side, I've heard they are creating an app for the business owners, which I think will be beneficial, since we are often on the go too.

I love using Scout

Apr 14, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: My name is Corinne and I'm a manager at Walk it Like a Dog in Philly.

Before Scout, I used another pet-sitting website where I spent a lot time managing the schedule and trying to keep up communication with staff and customers. Since switching over to Scout, I save a lot of time, which means I get to do what I love: playing with dogs and cats! Here's a few ways Scout helps me do that:

Drag and drop in the scheduler makes it easier to change the time of an appointment and the walker assigned to it. I love being able to compare my staff's schedules side-by-side in a visually appealing, easy-to-understand interface. All the appointments are clearly color coded by the different filters you can choose from: scheduled, canceled, late, in progress, and completed.

Scout has a great check in process. First of all, there aren't any special magnets or things you have to search for to check in. Don't even get me started! When you press a button at the front door, the app uses GPS to make sure the walker is at the right location and alerts the walker if they are too far away.

At this point, if there is an alarm you're about to set off, it pops up on the screen so you can't miss it, and you don't have to dig around for it. This is a real lifesaver because there have been many times as a walker I wasn't aware of an alarm and set it off before being able to find the notes. This is about the time when the police show up! Kicking off the check in process is as simple as taking a picture of the pet! This picture is immediately emailed to the customer, letting them know you are with their pet.

We really want our walkers to take pictures, but putting this into practice has always been an issue. Walkers would be asked to take pictures of the pets, but it was no guarantee, and I had to remind them constantly. Scout incorporates taking a picture right into walk process, so clients get a picture every time, and they absolutely love it!

Vendor Response

by Zimuth on November 29, 2017

Thanks for the great feedback, Corinne! Appreciated!

Scout is absolutely amazing for my business!

May 31, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love the simplicity of the layout, for both the website and the app for owners/pet sitters. Everything is so easy to figure out, but if you ever need help, their support is incredible! I've had a few issues (of my own doing!) so far, but every time I've reached out to support, they've responded very quickly and in a friendly manner, not like most companies these days! Their apps are very user-friendly, for pet owners and sitters, and they offer all of the features that you could want for your pet sitting business. I couldn't be happier that I found out about them, since I'm switching from a pet sitting website to my own business, and Scout has made it so simple and pain-free!!

Cons: I wish that the camera was a little quicker for capturing those fast puppies, but I was told that they'd look into improving it.

Overall: They make everything so easy, from scheduling to billing. I couldn't ask for anything better!

Vendor Response

by Zimuth on November 29, 2017

Thanks for the great review, Nicole. We really appreciate it!

Great product and friendly/responsive staff

Sep 29, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I love the simplicity of using it. The software seemed very familiar from the get-go and most of our customers have no questions at all on how to set up. This saves us a lot of Bach and forth emails.

Cons: It does lack some features such as iCal integration, and branding capabilities. They do seem open to suggestions but those are things that would make this product a 10/10 for me

Overall: Overall, very positive. We've had a few issues with customers phones not being updated or the app being a little wonky but the team at Scout is always right on it and happy to help. We never feel like we're left to fend for ourselves because they're just a simple chat away.

Overall, it is a fantastic program that is extremely inexpensive for what it provides

Apr 16, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The cost is by far the top selling point for this software. I also really enjoy the features that are built in, mainly the photograph check in system. It makes our walker's job much easier.

Cons: When adding a customer, it doesn't immediately take you to the pet portion (which you need to schedule any appointments). The GPS tracking isn't the greatest or most accurate out there but it gets the job done.

Vendor Response

by Zimuth on April 17, 2018

Thanks for the feedback, Colton! Much appreciated!

We are working on a new mobile app with better GPS tracking. Also, I like the idea of offering to add pets right away after creating a customer. We'll add it to our list!

Scout Software

Sep 28, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: The pros associated with scout software begin with the customer service. Any time I have needed help or had a question, the scout team has always been quick to respond and helpful.

Cons: What I like least about Scout software is the ease of use. I have commonly had customers that are already familiar with the software run into issues with scheduling. Also, I am not fond of the credit card transaction fees associated with Braintree when I can use PAYPAL or venmo for free.

Overall: My overall experience with scout has been positive. I appreciate the ease of use and customer service.

The best management software for dog walking / sitting businesses.

Sep 01, 2018
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The best features are:

- Team schedules / client appointment management

- Client reporting

- Easy to use

Cons: There is no mobile admin app (only a web app).

Overall: Scout has enabled me to manage my business more efficiently, I've minimised time spent on scheduling & can manage my team more effectively. Scout has also has enabled plan my business growth knowing that I have a reliable tool to manage some key parts of the day to day functions within the business.

Best APM tool for finding *and fixing* performance bugs in your application code

Aug 08, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Easy to setup, easy to use. Nice email updates about performance changes day-to-day. Integrates into local apps as well, helping avoid deployment of performance issues. And a great support team!

Cons: The free tier restricts the duration of data access. Makes sense for their business (and I'm glad they even have a free tier), but it does make it tougher to track performance over longer time horizons.

Capterra loader

Experience with SCOUT is amazing. Everything from email replies to their software is exceptional!

Apr 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Looks great, very modern, and easy to use. It keeps getting better and better with time. I tried many others and no one matched SCOUT.

Overall: Saves me a ton of time, I am able to compete with big businesses, and customers love it

Vendor Response

by Zimuth on April 17, 2018

Thanks for the sparkling review, Esteban!

I appreciate you recognizing our commitment to continually updating the software with new features. We hope you like our next release!

Scout software is exactly what I needed to better organize and manage my growing business.

Apr 16, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Simple, easy to learn, very affordable. Customer reps are amazingly responsive to questions and open to suggestions.

Cons: Would like option to customize billing cycle for each client. Wish there was ability to create a template for regular clients so don't need to enter visits each time.

Vendor Response

by Zimuth on October 03, 2018

Thanks for the feedback, Cheryl!

Great features and has made scheduling, billing and payroll much easier

Nov 28, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Really smart, innovative and comprehensive features. The interface is intuitive and attractive. Scout makes scheduling easy and significantly cuts down the amount of time I need for billing, payroll, and texting/emailing with clients. Scout's customer service is very responsive and helpful. Best dog-walking business app I've seen out there.

Cons: Having a dynamic percentage-based payrate for staff, that adjusts based on special discounts and the like, would be great. Scrolling features within the app for staff can be wonky at times if you are prone to writing long notes, like myself.

Vendor Response

by Zimuth on November 29, 2017

Thanks for the feedback, Grant! Much appreciated!

It's an overall AWESONE app; but the glitches get in the way of being able to use it often.

Nov 28, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The actual automation/customer portal for everything! I really love being able to have clients be involved in scheduling

Cons: I dislike that the business owner doesn't have too much control over invoicing (opening invoices for clients, no ability to prepay via app, maintain customer balances, etc). I feel like the app is running my company, not the other way around.

My staff dislikes the glitches, inability to log out, etc

Overall: It is great for the employee organization within the company!

Vendor Response

by Zimuth on November 29, 2017

Thanks for the feedback, Kara. We really appreciate it!

Excellent software to help your business!

Apr 16, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Very easy to understand and use both from an owner and client standpoint. Scout's customer service is top notch and they always reply quickly to my questions with solutions that work.

Cons: Currently, there is not admin functionality on the app and that is a huge downside. I know they're working on it but until that's available that's one of my biggest cons.

Vendor Response

by Zimuth on April 17, 2018

Thanks a million for the review, Elizabeth!

As you know, we're working on a all-new app with admin functionality. I promise it will be worth the wait!

Feels like Apple

Sep 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The UI is so impressive. Ease of Use, video tutorials. I really appreciate Rep reaching out to see how things are going with start up.

Cons: I wish there were more admin rights for staff members that can log into the online access vs only 1 admin account. I want someone to help run the business but not all the access.

Overall: Makes my life easier and gives such a good impression with our clients. Thanks

Took My Business Next Level

Sep 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use through the app for both walker and pet parent.

Cons: I wish there was an app for the administrator to be able to book, cancel, & modify on the fly instead of having to use the web only version.

Overall: Very responsive to any questions I have had.

I don't know how I did it without Scout!

May 04, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: ease of use, simplicity, user-friendly, excellent customer service, no cost to the business owner, apps for customer and walkers

Vendor Response

by Zimuth on November 29, 2017

Thanks for the great review, Ronny! Appreciate it!