Average Ratings

12 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $59.00/month
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web

Vendor Details

  • Zimuth
  • scoutapp.com/
  • United States

About Scout

Quickly solve slow queries, memory leaks, and CPU bottlenecks in your Rails app.


76348

Scout Features

  • Baseline Manager
  • Diagnostic Tools
  • Full Transaction Diagnostics
  • Performance Control
  • Resource Management
  • Root-Cause Diagnosis
  • Server Performance
  • Trace individual transactions

Scout Reviews Recently Reviewed!


Super simple to use. Quick to setup. It just works, so we don't have to.

Jun 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: This software seems like it was built for us. We have been doing sitting/walking since 2001, so have learned some lesson along the way. Most experienced companies are learning the same lessons and then mitigating them in one of a few ways. Scout is great because it's clear they have learned these same lessons and take you right to the solutions that matter.

Here are the heavy hitters for us that Scout "just does".

Employee issues (scheduling/availability, payroll/commissions, accountability/quality assurance). Logistics (home access details, workflow, job assignment).

Customer (auto-invoicing, auto-billing, walk status, walker location, request appointments, electronic agreements, etc).

What this means is that we can reduce manual effort which both increases accuracy as well as free up time to focus ON the business instead of IN the business.

In addition to these awesome software features, it is dead simple to use and the support team is spectacular. New releases are happening constantly and they come directly from customer feedback.

Cons: Right now it requires two apps (one for customers and one for walkers) while only allowing administrative access via webpage. It would be nice to have a web interface for customers and administrative duties, and then consolidate to a single app (while also adding administrative functions).

From our communications with the dev team, this is going to be a part of one of their big releases, so I guess this "Con" will be short-lived anyway.

Vendor Response

by Zimuth on June 12, 2018

Matt, thank you for the amazing review! We really appreciate it!

I love using Scout

Apr 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: My name is Corinne and I'm a manager at Walk it Like a Dog in Philly.

Before Scout, I used another pet-sitting website where I spent a lot time managing the schedule and trying to keep up communication with staff and customers. Since switching over to Scout, I save a lot of time, which means I get to do what I love: playing with dogs and cats! Here's a few ways Scout helps me do that:

Drag and drop in the scheduler makes it easier to change the time of an appointment and the walker assigned to it. I love being able to compare my staff's schedules side-by-side in a visually appealing, easy-to-understand interface. All the appointments are clearly color coded by the different filters you can choose from: scheduled, canceled, late, in progress, and completed.

Scout has a great check in process. First of all, there aren't any special magnets or things you have to search for to check in. Don't even get me started! When you press a button at the front door, the app uses GPS to make sure the walker is at the right location and alerts the walker if they are too far away.

At this point, if there is an alarm you're about to set off, it pops up on the screen so you can't miss it, and you don't have to dig around for it. This is a real lifesaver because there have been many times as a walker I wasn't aware of an alarm and set it off before being able to find the notes. This is about the time when the police show up! Kicking off the check in process is as simple as taking a picture of the pet! This picture is immediately emailed to the customer, letting them know you are with their pet.

We really want our walkers to take pictures, but putting this into practice has always been an issue. Walkers would be asked to take pictures of the pets, but it was no guarantee, and I had to remind them constantly. Scout incorporates taking a picture right into walk process, so clients get a picture every time, and they absolutely love it!

Vendor Response

by Zimuth on November 29, 2017

Thanks for the great feedback, Corinne! Appreciated!

Scout is absolutely amazing for my business!

May 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I love the simplicity of the layout, for both the website and the app for owners/pet sitters. Everything is so easy to figure out, but if you ever need help, their support is incredible! I've had a few issues (of my own doing!) so far, but every time I've reached out to support, they've responded very quickly and in a friendly manner, not like most companies these days! Their apps are very user-friendly, for pet owners and sitters, and they offer all of the features that you could want for your pet sitting business. I couldn't be happier that I found out about them, since I'm switching from a pet sitting website to my own business, and Scout has made it so simple and pain-free!!

Cons: I wish that the camera was a little quicker for capturing those fast puppies, but I was told that they'd look into improving it.

Overall: They make everything so easy, from scheduling to billing. I couldn't ask for anything better!

Vendor Response

by Zimuth on November 29, 2017

Thanks for the great review, Nicole. We really appreciate it!

Overall, it is a fantastic program that is extremely inexpensive for what it provides

Apr 16, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The cost is by far the top selling point for this software. I also really enjoy the features that are built in, mainly the photograph check in system. It makes our walker's job much easier.

Cons: When adding a customer, it doesn't immediately take you to the pet portion (which you need to schedule any appointments). The GPS tracking isn't the greatest or most accurate out there but it gets the job done.

Vendor Response

by Zimuth on April 17, 2018

Thanks for the feedback, Colton! Much appreciated!

We are working on a new mobile app with better GPS tracking. Also, I like the idea of offering to add pets right away after creating a customer. We'll add it to our list!

The best management software for dog walking / sitting businesses.

Sep 01, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The best features are:

- Team schedules / client appointment management

- Client reporting

- Easy to use

Cons: There is no mobile admin app (only a web app).

Overall: Scout has enabled me to manage my business more efficiently, I've minimised time spent on scheduling & can manage my team more effectively. Scout has also has enabled plan my business growth knowing that I have a reliable tool to manage some key parts of the day to day functions within the business.

Best APM tool for finding *and fixing* performance bugs in your application code

Aug 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to setup, easy to use. Nice email updates about performance changes day-to-day. Integrates into local apps as well, helping avoid deployment of performance issues. And a great support team!

Cons: The free tier restricts the duration of data access. Makes sense for their business (and I'm glad they even have a free tier), but it does make it tougher to track performance over longer time horizons.

Capterra-loader

Experience with SCOUT is amazing. Everything from email replies to their software is exceptional!

Apr 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Looks great, very modern, and easy to use. It keeps getting better and better with time. I tried many others and no one matched SCOUT.

Overall: Saves me a ton of time, I am able to compete with big businesses, and customers love it

Vendor Response

by Zimuth on April 17, 2018

Thanks for the sparkling review, Esteban!

I appreciate you recognizing our commitment to continually updating the software with new features. We hope you like our next release!

Scout software is exactly what I needed to better organize and manage my growing business.

Apr 16, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Simple, easy to learn, very affordable. Customer reps are amazingly responsive to questions and open to suggestions.

Cons: Would like option to customize billing cycle for each client. Wish there was ability to create a template for regular clients so don't need to enter visits each time.

Great features and has made scheduling, billing and payroll much easier

Nov 28, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Really smart, innovative and comprehensive features. The interface is intuitive and attractive. Scout makes scheduling easy and significantly cuts down the amount of time I need for billing, payroll, and texting/emailing with clients. Scout's customer service is very responsive and helpful. Best dog-walking business app I've seen out there.

Cons: Having a dynamic percentage-based payrate for staff, that adjusts based on special discounts and the like, would be great. Scrolling features within the app for staff can be wonky at times if you are prone to writing long notes, like myself.

Vendor Response

by Zimuth on November 29, 2017

Thanks for the feedback, Grant! Much appreciated!

It's an overall AWESONE app; but the glitches get in the way of being able to use it often.

Nov 28, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The actual automation/customer portal for everything! I really love being able to have clients be involved in scheduling

Cons: I dislike that the business owner doesn't have too much control over invoicing (opening invoices for clients, no ability to prepay via app, maintain customer balances, etc). I feel like the app is running my company, not the other way around.

My staff dislikes the glitches, inability to log out, etc

Overall: It is great for the employee organization within the company!

Vendor Response

by Zimuth on November 29, 2017

Thanks for the feedback, Kara. We really appreciate it!

Excellent software to help your business!

Apr 16, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Very easy to understand and use both from an owner and client standpoint. Scout's customer service is top notch and they always reply quickly to my questions with solutions that work.

Cons: Currently, there is not admin functionality on the app and that is a huge downside. I know they're working on it but until that's available that's one of my biggest cons.

Vendor Response

by Zimuth on April 17, 2018

Thanks a million for the review, Elizabeth!

As you know, we're working on a all-new app with admin functionality. I promise it will be worth the wait!

I don't know how I did it without Scout!

May 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: ease of use, simplicity, user-friendly, excellent customer service, no cost to the business owner, apps for customer and walkers

Vendor Response

by Zimuth on November 29, 2017

Thanks for the great review, Ronny! Appreciate it!