# ThousandEyes Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ThousandEyes the right Network Monitoring solution for you? Explore 8 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/151017/ThousandEyes/reviews --- ThousandEyes 4.6 (8) [View alternatives](https://www.capterra.com/p/151017/ThousandEyes/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ThousandEyes Ease of use 4.4 Customer Service 4.7 ## Showing most helpful reviews Showing 1-8 of 8 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Brian B. Senior Network Engineer Information Technology and Services Used the software for: 2+ years ### "Love the network path visualization" September 11, 2021 5.0 This product is very easy to implement and manage. Their customer support has also been very helpful. Pros The network path visualization help a lot with identifying whether there is an issue on the internet versus our company's infrastructure. Their customer support is also top notch and super responsive to any questions I've had. Cons Would really like to see more alerting options around the enterprise agents themselves. Switched from [Pingdom](https://www.capterra.com/p/131928/Pingdom/) We didn't actually switch, but we added ThousandEyes in addition to Pingdom to have a monitoring tool that was more customizable and gave us more information. Review Source MA Moustafa A. IT Manager Maritime Used the software for: 2+ years ### "Excellent Network and Application Monitoring Tool" January 24, 2025 5.0 My overall experience with ThousandEyes is sensational. I am thankful for ThousandEyes for being able to get me and my team the management capability to manage a complex and dynamic infrastructure. ThousandEyes is a very powerful solution for organizations which are looking to improve the visibility and mitigate huge impacts due to major incidents. Pros I have been using ThousandEyes for more than three years now and since then it has been a gamer changer for our enterprise generally and our IT department specifically. It has the ability to provide end-to-end visibility into network paths, applications which increased our capability to improve the user experience as we were able to enhance our troubleshooting processes and reduce downtime. ThousandEyes allowed us to reduce the time it was required to fix/solve a major incidents, as it allowed us to point to exactly where the issue is rising and how to solve it. ThousandEyes' interface is definitely intuitive as it comes with a highly customizable dashboard that make tracking key metrics simple. I also value the integration capabilities that ThousandEyes has, it works seamlessly with cisco components so it enable a unified IT workflow. Cons I believe that there would be a few areas for improvements, for example I think the pricing should be more attractive that how it's currently, as the larger the infrastructure the more expensive the solution will be. I have noticed occasionally delays in updating certain dashboard especially during the peak hours. I would also like to get the functionality of ThousandEyes for offline networks and the isolated components environment as the platform rely on cloud agents. Alternatives considered [IBM SevOne Network Performance Management](https://www.capterra.com/p/136729/SevOne/) Reason for choosing ThousandEyes The product's excellent reputation was the main reason of why we chose it over other competitor. Review Source AA Audrey A. Designer Civil Engineering Used the software for: 1-2 years ### "Barely noticeable" December 17, 2021 3.0 Pros ThousandEyes is barely noticeable on your computer and barely uses any of the resources. You will hardly ever notice it constantly running in the background unless you see it in the task bar panel. Cons When it was first installed, our company made no announcement and so many of us were startled when we saw a suspicious creepy orange eye appear on our computer taskbar. It looks like a creepy spyware symbol. The company forum was filled with concerns that spyware had been installed. It was resolved when the company posted about the ThousandEyes installation. Occasionally I still get slightly alarmed when I see a bright orange eye appear on the bottom right corner of my screen. I really would recommend changing their logo. The combination of the creepy eye logo and company name "ThousandEyes" really should be reevaluated. Review Source AT Alejandra T. BU Hybrid IT Regional Sales Manager Broadcast Media Used the software for: 1-2 years ### "Good Experience using Thousand Eyes" April 30, 2025 5.0 Implements quite smoothly and easy. The front end is very user friendly. Pros Works in accordance con Cisco switches and ACI Cons We use only Cisco Networking components. I couldn´t say how it would work with other vendors. Review Source pN phuc N. network engineer Computer Networking Used the software for: I used a free trial ### "ccna to palo perspective + thousand eye" January 23, 2025 4.0 The ThousandEyes application turned out to be very useful, a network engineer toggling two very useful equipment - CCNA certified hands-on network troubleshooting and management experience. The real end-to-end visibility with a unique mountain of information on network performance that has helped identify and troubleshoot issues in a critical complex environment. Pros Positives: It is very easy to use: The very user-friendly interface made it easy for engineers like myself to visualize a path in networks and surround every main reason that might cause a problem on Path Visualization: intuitive and effective. Powerful troubleshooting tools: The ability to monitor real-time performance, packet loss, latency, and DNS issues are a big factor in making the mean time to restore services (MTTR) lower in T2 support. Cloud and Application Monitoring: In today's world where companies almost move to adopted cloud services, ThousandEyes allows quick troubleshooting of the connectivity in platforms like AWS/Azure or SaaS applications and partnered traditional networking into modern environments. Collaborative Insight: The ability to share extended reports and visuals with coworkers or service providers eased the communication process in any situation, including escalation. Cons Deeper Firewall integration: While the platform does diligence for well into the investigation of network paths, tighter internal integration with a firewall vendor such as Palo Alto (i.e., for policy impact) could add enhanced value. Pricing: Smaller organizations may think twice about the entry costs, but in the end, for the larger enterprise, the value usually surpasses this consideration. Review Source Adam F. IT Infrastructure Analyst Oil & Energy Used the software for: Less than 6 months ### "Useful network monitoring tool " February 15, 2023 5.0 Thousand Eyes has been a useful addition to our troubleshooting tools and I look forward to implementing further tests and agents. Pros ThousandEyes has proved to be a useful tool to check uptime and latency between different locations and endpoints. The graphical dashboard and point to point traffic view is excellent for troubleshooting. Cons Thousand Eyes looks to be a good product and I'm excited to use more of the features. The pricing structure and management can be confusing and difficult to get head around at first. Review Source Srishti K. Technical Leader Information Technology and Services Used the software for: 6-12 months ### "Helpful tool for Network Devices Monitoring" June 12, 2019 5.0 Pros This tool is really helpful in monitoring different network devices. Cons I have never faced any issues. I am really happy. Review Source WL Wallace L. Network Engineer Information Technology and Services Used the software for: 2+ years ### "ThousandEyes" December 9, 2019 5.0 it's decent. It could be a bit much at first and need a bit to get used to. Pros It's a very nice network monitoring tools, it helps looking at our network performance and report issues. Cons It does take some time to get the dashboard to set up, but that's pretty much true for all monitoring tools Review Source Similar Products Featured ## Related categories [Network Troubleshooting](https://www.capterra.com/network-troubleshooting-software/)[Network Monitoring](https://www.capterra.com/network-monitoring-software/)[Application Performance Management](https://www.capterra.com/application-performance-management-software/)