Visibook

4.5 / 5 278 reviews

Who Uses This Software?

Fitness trainers, music teachers, acupuncturists, massage therapists, crossfit gyms, user research and interview signups. Anytime you need to eliminate the hassle of scheduling customers!


Average Ratings

278 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Visibook
  • visibook.com/
  • Founded 4
  • United States

About Visibook

Simple, powerful, appointment booking tool that you and your clients will love! Use the scheduler anywhere: the app or any browser. Customers can book with ease using the Visibook app or online calendar. EASY BOOKING AND CUSTOMER TRACKING REDUCE NO-SHOWS INDIVIDUAL AND CLASS SCHEDULER PAYMENTS TOOL CLIENT MESSAGING AND NOTES SIMPLE, FREE SET UP CONTROL YOUR SCHEDULE WORK AROUND YOUR PERSONAL CALENDAR LESS EMAIL AND HASSLE MANAGE STAFF MULTI-PLATFORM TOOL


Visibook Features

  • Appointment Reminders
  • Automated Scheduling
  • Calendar Management
  • Group Scheduling
  • Meeting Room Booking
  • Multi-Location
  • Online Scheduling
  • Payment Processing
  • Recurring Appointments
  • Reservations

Visibook Reviews Recently Reviewed!

As a solo teacher, it was important to get a professional, yet low cost solution. Visibook is it!

Oct 30, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: I like the ease of scheduling from the back end and the ability to set recurring appointments. I also think the reminders are helpful for the students, and the option to do text vs email is great. I also like the ease of client entry.

Cons: From the client end, I have gotten feedback that the reminders come too close to the appointment, so they can not cancel within the 24 hour window I specify.

Very happen with this program. Tried one of their competitors and find this so much easier to use.

Oct 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money

Pros: I can access from multiple points (phone, computer, etc....) and it allows multiple practitioners to schedule appointments in a format we can all see. It is easy to use and it sends reminders and confirmations to my clients.

Visibook has been a great program for my Pet Grooming business!

Oct 30, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: It sends appointment reminders to both me and my clients and allows them to pre-book appointments in advance! Easy access from my phone or computer, Clients really seem to like the service as well.

Cons: Would like more client info fields and and an appointment history attached to each customers profile

Overall: very beneficial tool for scheduling and keeping client appointments organized, communicating with then, reminders alerts; great all around tool and highly recommend it to any small business owner.

045e43645601071dd58fd623907e47a8

Visibook simplified my scheduling for my consulting business. Easy to set up and easy to use.

Oct 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I love how easy it is to set up new accounts and to schedule and and move appointments around. Before I started using Visibook I was always struggling with keeping my growing schedule up to date.

Overall: Ease of use. Easy to set up new clients and services. Easy to go back and look at my previous week's schedules. It does everything I need it to do and does it well. I tried a lot of other scheduling programs before I found Visibook and once I set it up I quit looking for something better.

Great easy affordable. Wish it were more like styleseat.

Oct 27, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Accessibility and confirmations
Clients like it
Notes and . Everything i love it very much. Good job!

Cons: Last minute schedueling cut off. So when its Friday niday night and o see nothing for Saturday snd someone books overnight. More options.

Overall: Scheduling and it's nice and quick

Visibook made easy for my clients to sign up for the classes, so it helped our bottom lines.

Oct 24, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We have looked many appointment booking apps in the past. Some might have a lot more bells and whistles, but it was complicated and expensive. Then, I found Visibook through Capterra and it was a great fit for us. It's fairly easy to use for us and our clients using Google credentials. It has a great pricing for startups, but provide flexibility to use multiple accounts for several locations. They have provided a professional and timely customer support for any questions you have.

Cons: I have voiced this numerous times, so hopefully they will hear me again. 1. we can't stop clients signing up last minute. It has cancellation limit (we set it as 24 hours), but we can't not for signing-up which brings a lot of trouble. 2. One profile can't have several members under one profile. We have a class that multiple siblings can sign up together, which means if parents have 2-3 kids, they have to manage 2-3 profiles. 3. I can't convert the data to .csv file. I think that could be done fairly easily, but they have no desire to do that.

Overall: We could easily predict the size of the class and be able to communicate easily with the clients and teachers who teach the class.

Great product - happy to have found Visibook

Oct 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Easy to use
Comes in desktop & app form
Professional way to schedule clients
EXCELLENT customer service

Cons: I wish there were a way to set up multiple users from one email. We use it for cleanings & some owners have multiple units - we have to have them add it in the notes & it isn't very streamlined that way.

Great product. It was so easy to set up and start using right away.

Oct 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Very uncomplicated to use for both sides of the booking process. And the automatic notifications are great. I can't believe how easy this was to set up and launch right into using it in my business. It made my life so much easier.

Cons: I wish I could see an entire month on my phone like I can on my laptop. Other than that I cannot say I have any other cons on this product.

Overall: Improved my scheduling and booking process tremendously.

This app is great and super affordable for small business owners, like myself

Oct 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: This app is a life saver. The setup was very easy. I love that I can input my services and it links automatically to my contacts. The text reminder are great, it keeps myself and my clients informed. I also love that the clients can text back. This app is also very affordable, I have used other appointment apps and they're over priced and do the same work.

Cons: sometimes it takes a bit too long to load. It'd be great if they could also include a personal time tab.

Overall: Makes scheduling appointments easy

This app has made my life so much easier!!

Oct 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: How easy it is to use. It's super quick to make an appt and my clients love getting a reminder. I haven't had any appts get mixed up since using this app.

Cons: I would like to be able to block off time for personal appts. Having to go run errands etc. it would be better if I could see that in my day.

Overall: Making my scheduling so much easier and less stressful.

its been easy, and my clients love the reminders.

Oct 17, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like how easy it is to browse, it easy for all my not computer savy team members to undertand and join us on here!

Cons: I don't like the fact that it doesn't allow all users to do everything, weve had trouble with team members canceling appointments or even creating. or double bookng appointments

Overall: I love how easy this made me book ppointments and our no show rate dropped drastically with the systems auto reminders!

Good Experience Overall--gave many referrals to my colleagues.

Oct 17, 2017
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
1 / 5
Value for Money

Pros: It is a convenient app so that my clients can receive notices of when an appointment is scheduled/reschedule and days before the appointment. Also, that my clients are able to reply to appointment reminder if they need to cancel and/reschedule. I also like that it is "not required" for my clients to join the app in order to receive an appointment reminder to there phone. I love that the app is free! : )

Cons: As a therapist, I am unable to send the same scheduled appointment reminder to both the client and their parent (s).

I've had quick replies with glitches I've had along the way but I referred a few friends

Oct 17, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Ease of use- great customer support and easy to share on social media and websites I've referred other teacher I know to this app because I've been so happy with the service.

Cons: I'd like to be able to send mass messages to all customers at once or a group of customers at the very least. I've asked and was told it wasn't available.

Overall: Great place to store contact info and schedule of classes

Very easy to use! Great App!

Oct 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I love that it's only me and my own clients share the link and use it directly just between me and them.

Overall: More time for myself and family!

Great Product

Oct 17, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to Use. Web based so anyone can book from anywhere. Great app that is easy to use. Customers all love being able to book on their own when they want.

Cons: Text messages should be linked to providers phone number. That can confuse the clients on occasion.

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I've had a good experience with this app so far. It has helped my business grow as well.

Oct 17, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: What I like the most about this app is the ability for my clients to text me without making it personal on my personal phone. It's almost as if I have a electronic secretary.

Cons: This app tends to have glitches sometimes with scheduling and times which has a tendency to make things more difficult when it comes to a signing appointments.

Overall: This app help my business to grow.

Wonderful

Oct 17, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how it sends messages to my clients and gives the client the option to text directly back. The option to import clients from your phone contact makes it very easy book faster.

Cons: There needs to be more options for viewing thebwork week in the app. A way to view more than one day at a time

Overall: I no longer have to personally text my clients reminders

Out of the 3 appointment schedulers I downloaded, this is by far the best one. Easy to use.

Oct 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like it that my clients can message me on there. I like the fact that I can add my clients info in it, as well as the services being done with the time being spent so I don't overlap appointments.

Cons: There is nothing I don't like about visibook. I have enjoyed everything about this app. If I had to pick, it would be be the page can load a little bit faster.

Overall: Just makes it easier for me to make and set appointments. It allows me to set appointments far in advance which I love because it's super convenient.

I continue very happy with my visibook. I've been using it for over a year and it's been a wonder.

Oct 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Facility to use, free, it send message reminder, I can share with clients and the client schedulled appears only to me, preserving client privacy.

Cons: I can't send email to the clients at the same time through it, and I would like to do see the notes together with the name of the client.

Overall: This software optimize my time.

overall i have had a good experience with Visibook

Aug 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I like most about the software is that you can view view co-workers schedules and add appointments to their schedule.

Cons: i would like to be able to pick the time frame that appointment notifications get sent out to clients. 24hr, 48hr, multiple notifications.

Overall: the ability to schedule clients and the clients receive appointment notifications. Also, that my partner can view and add appointments to my schedule.

I haven't had any problems. It's very convenient

Aug 13, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: I really like this app. Although I have a calendar, I still like getting reminders when I an appt. coming up. It sends me and my client a reminder which is absolutely amazing.

It is great very organized and keeps my clients in order. Haven't had a bad issue yet

Aug 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Pros: I like how it's organized. Friendly reminders keep clients informed and reminded of appointments at all times

Cons: I wish we can put more pictures on app and I wish that it had a waiting list for clients to known someone cancelled

Awesome Softeware

Aug 11, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use in office or on my phone when I'm out of office. I also love the automated reminders.

Cons: I would like to be able to personalize more than I am able to. Ex: how the automated reminder is worded, the days of the week that show up on my schedule view

So far I love it! And so do most of my customers!

Aug 11, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that it's free until my business has grown bigger and booked more appointments. I love that it's an app and has the ability to only let customers book appointments designated times.

Cons: Sometimes my customers text messages come through broken and unable to read, sometimes they come through several times and I worry that there are times when the messages are coming through at all or late.

Overall: I love that I can set up designated times for my clients to choose from for appointments. I love that it's free since my small home business is new and just starting out and I can't afford anything else at the moment.

Out of all the apps I've researched or tried out, this one has worked best for me!

Aug 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I love that I can add a provider and we both can see each other's schedule! I like that I can label my services!

Cons: That we can't over book! Sometimes we need to work a client in while another client is processing, that would be nice Robb's able to do

I enjoy it

Aug 08, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I love that It send out reminder texts to my clients without me having to do so! It's easy to book client appointments

Cons: I can only book 50 appointment unless I pay monthly. I don't like that I have to set avilablitly slots for people to book there appointment although I do understand the reasoning

It's awesome

Aug 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It's easy to work. Perfect timing and clients love it. I like it because save me some time when clients can do their own app

Cons: I really don't think that I don't like it. I still learning about the program. I need to play more and understand better everything

Absolutely amazing !!

Aug 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I love being able to actually understand the program. Most apps out there over complicate themselves to seem better than the rest! Visibook keeps it simple

Overall: easy access as well as expanding my clientele. it's nice having a link that i can post and make it simple to book an appointment with me

I work as a psychotherapist and this app works great for me.

Aug 07, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
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Pros: It saves me a lot of time sending reminders automatically. My clients can now confirm via text trough the app. No need to give away my private number.

Cons: Some times it takes long to load my clients list but I'm sure they will get it fixed as I've seen improvements take place lately.

Overall: Automate the process of appointment reminders and confirmation

So easy to use

Aug 04, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I like how easy it is to set appointments, and I don't have to take extra steps to let clients know about or remind them of appointments

Cons: Everything can always be more customizable, but can't think of anything off the top of my head. Overall exceptional

Overall: Easy to create and customize appointments, track and view clients and trainers

Very straight forward.

Aug 02, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: I like its simplicity and ease of use for clients. The different color codes are great and I enjoy the open availability settings

Cons: I want to be able to restrict how close to an appointment a client can book. I wish there was a time limit I.E. Make a 2 hour sign up limit.

I love this app it is very easy to use and is there for all my needs

Aug 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: My customers can book there own appts, and also they r easy to put it. Also I can send all my clients a message to remind them of there appts

Cons: That u can't book more than one appt at the same time so if I have a tanner and a haircut can't book them both

Overall: Anyone of my clients and staff can use

The best and easiest booking system I've ever used.

Aug 02, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's easy to set up and understand. Easy for customers to use and a great price! Got rid of bulky/ expensive paper books.

Cons: The Only thing I'd like to see is a "break" option so I don't have to book appointments for myself.

Overall: Schedule always on hand and up to date. Customers booking without needing to phone first.

Easy app true to what it offers

Aug 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Easy to use easy to share with business partners. App easy navigate. Easy to create service and prices. Easy to
Add clients.

Great easy to use system.

Aug 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use. Great value. I love that the system keeps and records the past and future appointments with a simple click. I love that the system has the option for an automatic reminder and confirmation!

Cons: No shortcut available. I would like to see a shortcut in the future. As well as the option to book appointments offline and sync the system. Takes a few minutes to bring the app up regularly.

Overall: Saves me time. I love the automatic reminders

Nearly perfect!

Aug 01, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The product is very user friendly. Technical support and customer service are easily accessible and very responsive.

Cons: Needs more online written help. I would like to see a repeating appointment option. Needs ability to link accounts for family appointments.

Overall: It made my summer program work very smoothly and efficiently.

To the point,booking.

Aug 01, 2017
3/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Reminders. (New) ability to adjust service time length. Ability to control what services clients can book remotely.

Cons: Not being able to respond to the clients text, from my phone, only in app. Only some clients are getting my location info in the notification, why?

Overall: Remote booking, reminders, ease of use, affordability

Love this app....easy to use!

Aug 01, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like everything about this program , I would recommend this to all. I tried out other programs and kept coming back to this one.

Visibook had been great. Easy to use and track my bookings

Aug 01, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Sharing ability and sending reminders to customers 24hr before appointment.
Colour coding and ability for people to pay straight from the calendar bookings

Cons: Sometimes tricky trying to add different services and have to run 2 calendars for the same service.
Does crash quite a bit as well especially when trying to add customers.

Overall: Ability to give my clients an easy way of booking.

Would like to see the ability to run 2 sets of opening times for different people

I like using this app. Easy & simple. Used pretty much every day .

Aug 01, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use. Professional. I like how it notify me & my customer . I like how it gives me an option if I want it to remind me & the customer a day before & an hour before the appointment. Most of my customers loved it. They're always telling me they love the reminder. Every business owners to get it. I'm using the Free one & I love it

Cons: After setting up an appointment, when I push the back button doesn't work I have to exit & start over.

Overall: Having being able to schedule my clients in a online book & keep track of the next appointment & all that

Very easy to use

Aug 01, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use quick to add appoinymet and it syncs with my other devices. Able to make apts everwhere i go , even if i am out of the salon.

Cons: There should be a feature where it tells you your income over the month. So we able to work out what our income is month to month.

Overall: Good way of making my appointments

Keeps me organized

Aug 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Accurate with appointments very easy to use and easy for my clients to access. I have referred several

Cons: Need to be able to add more pics. Need to have s search history for different fields like styleseat

I'm very happy with Visibook. This app has help my business tremendously.

Aug 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: It's very easy to use. Also the customer service is excellent. One of the customer rep has answered any of my issues quickly & he has solved any problems I've had with the app.

Cons: I would like the apps to come from my phone number but at least the clients can message me through the app.

It is great but sometimes come across issues.

Aug 01, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money

Pros: It's easy keeping track of the bookings. And also easy planning out what times I am available and when I'm not.

Cons: Sometimes people's bookings don't go through and therefore I'm unaware of when people book and sometimes book unaccordingly

Easy to use. Affordable.

Aug 01, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Reminders, convenient, easy to use, affordable. I like that clients can make their own appointments

Cons: I can move my bi weekly clients with output moving all the appointments one by one, I can't set a cutoff time that clients have to make appointments

Overall: Not playing phone tag with clients

I am a therapist and I have been using it to confirm my appointments. I am happy with the product.

Aug 01, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It is easy to use and works well for my needs. I already noticed a great improvement when he comes to cancellations and missed appointments.

Cons: I had some difficulty during the first week with some of my clients not getting the confirmation. Once I contacted customer service I was able to resolve this problem and now it's working well

Is perfect for the type of business I'm running.

Aug 01, 2017
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that you can message your clients, you can reschedule without having to type all the information all over again. I like that you can customize your services and organize them.

Cons: Some of my clients say is a bit confusing for them to use, sometimes the app crashes on me and I have to restart the app again.

Overall: It helps me keep my jobs on scheduled.

I love it

Aug 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easiest software to use, I love how friendly it is and I have no problems or concerns using it so much fun

Cons: Schedule only goes to 5pm I book nightly as well so it's hard to book ppl for certain times I just have to use 5pm and tell them the correct time to come

Vendor Response

by Visibook on August 01, 2017

Hi Tina, Thanks for your review! You can change your Calendar Settings to allow your calendar to go as late as you like. You can find this from the upper left hand panel. Hope that helps!

It is low cost with no surprise fees

Aug 01, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: I can access it with an app or laptop. Can ask my clients to fill out their information and book themselves

Cons: Doesn't specify location and travel time. Wish it had a little exclusive traits. Sometimes it doesn't let me put in the exact the from I requested. A little too much manual put in, would like more flexible repeat classes. No wait list option.

Makes my day run alot smoother with this appointment app.

Aug 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: App is easy to use custumers love booking through the app. It's a great way to keep my day running good with no delays

Cons: The only con I would have it's that after 50 appointments it's not free but it worth every dollar in my eye.

Great software easy to use

Aug 01, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: Functionality and ease of use my clients love how simple it is to operate i love that i van either have them book thier appointments or i can book it for them especially my older clientele i can also customize services and times.

Cons: That it cant send my clients a reminder an hour before their appointment other than that i feel like it is perfect..

Customer service hasn't been every helpful and quick to answer any questions

Aug 01, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The Confirmation reminders to clients is amazing. Being able to view other providers schedules is also helpful, but it a process to see the other providers schedules.

Cons: Switching between provider calendars can be confusing since it is a multiple click process. It would be nice if we could set the timeframe of when confirmations messages go out (48 hours) and if there could be a way for clients to confirm the appointment

This has met my need for my small business!

Aug 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that the client can schedule their own appointment and I can easily adjust the calendar from my mobile and laptop.

Cons: I wish there was a way that the calendar could be viewed in the time zone you are in. I have clients all over the world and it would make it easier if they could see my availability in their time zone.

Overall: I have been able to schedule multiple clients without the back and forth scheduling conversation.

The best scheduling & calendar integration

Jul 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the multiple choices available for each option:
Person-can add multiple company personnel
Service-can list different services, even rates
Time-can list different lengths and starting times

Cons: Full calendar invite between customer and company representative would be good so that we can see when someone accepts the invitation directly in the invite. (But I do recognize that it is redundant when the customer is requesting the appointment via Visibook on the first place).

Overall: Complete control over calendar integration

This program is so easy to learn - to teach - to use. Thank you

Jun 28, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Everything is in one place. Once you add a client, you can add notes, private notes, service times, etc. So easy, so responsive. We love it.

Cons: The only time lapse is when you type in the city - then you have to go to the drop down box to enter the state. If we could put in the zip code and the city and state auto fill it would save a lot of time.

Overall: Easy to learn - easy to teach - easy to use. Just what we needed for our Food Pantry.

I used this software to have my staff schedule their own Annual Evals.

Jun 16, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Very easy to use, convenient, links to my Google calendar, the staff were able to schedule and reschedule their own appointments.

Overall: Saved me hassle of scheduling

I was contacted by the CEO. He was very helpful! fixed my issue in minutes! Awesome program!

Jun 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software is very easy to use. If you make a misstep Tech Support responds quickly. I had an issue not seeing one of my services available. Tech support knew what the problem was right away. Thanks!

Overall: One thing I would Update is adding Massage Therapy as an Industry in your drop down menu.

Amazing

Jun 09, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love everything about this app. The customer service is awesome as well very responsive and corrects any issue promptly

Cons: The only thing I don't like is once a customer pays I can't cancel without refunding them my mom-refundable deposit

I'm more than happy with this app

May 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The easy way to manage the schedule , to add or changes service and to add neeed customer . I can reschedule

I like it . So far so good. It takes a little getting used to.once you get it down it's pretty easy

May 01, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that it sends confirmations and text to customers. We only use to schedule our appointments but I like the option where a custom can make their own appointments. May use that in the future. I like getting confirmations when someone makes an appointment and the final reminder about appointments for the next day.

Cons: I feel it could be a little more user friendly. The training on how to use it could be better. When we add a new service it's hard to get it the new service to show on the schedule.

Overall: Helped us to stop using paper schedule book.

I love using Visibook for my scheduling. It's so easy and keeps me on track with my day to day.

May 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: How easy and the texts reminders. It keeps my clients information stored. My services and pricing all at my fingertips.

Overall: Client scheduling

Best scheduling app out there!

May 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The app is easy to set up and use. My customers have adapted to using Visibook to schedule their appointments with ease.

Cons: Honestly, I love everything about it! The only aspect that I feel could be changed (and it could be my error and it the app's error) is when I need to switch customers in appointment time slots- I have to cancel one appointment to be able to use the time slot. It would be nice to be able to choose any time frame- even if it is already occupied by another customer.

Overall: I have been able to completely remove myself from my customers' scheduling process. I no longer have to juggle my availability with my customers'. They can view my open appointments and schedule accordingly.

Excellent tool to help save my time! This is a true time saver.

Apr 28, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The time saved in making appointments. Easy to use for the client as well. It is also very easy to set up and to expand to my team.

I cannot do without this appointment application. Very essential for my business!

Apr 28, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's easy to use and can be accessed from my iPhone, Android phone, iPad, or computer once I have an internet or data connection. Clients are informed almost immediately, and any scheduling conflicts are eliminated.

Cons: The only thing I would like to see integrated with the software is invoices and receipts. Other than that, it's a great application.

Overall: The online scheduling makes me look more professional, and my clients appreciate the scheduling times I have available,

Great app ! Affordable and convenient

Apr 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to add services and prices

Cons: The url tag, i wish you can customize it! easier to send to clients and to remember

Overall: Works great for the type of services my business offers!! Very affordable as well, compared to other companies

Vendor Response

by Visibook on April 27, 2017

Hi Marilyn, Thanks for your review! You can customize your URL under "Share Your Calendar" from the main menu. Let me know if you run into any issues. Brian

Great Service

Apr 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Visibook is easy to use. We love the reminders it sends and it's at a great price. We definitely would recommend this to other business owners.

Very happy with product

Apr 26, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Simple , easy to use

Cons: Few glitches with enrollment, but I thing they have fixed

Overall: The scheduler is very easy to use for me and clients on line. Love the instant reminder ,24hr reminder and the upgrade to a rescheduling opion. Overall basic but very happy with it!

Great software and always fast customer service

Apr 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy access from the phone and being able to add contacts.

Cons: Wish it could connect to phones contact list.

Overall: My experience has been pleasant and right now I have the free version. However, I as my business expands I will be moving to the paid feature.

Recommendations to other buyers: n/a

Great app but missing one thing

Apr 25, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I love this app! But I wish it sent a reply from the client so I could track the customers that are keeping their appointments. I've had plenty of clients that received the confirmation text the day before cancel the day of their appointment so I have no way of knowing unless I receive a yes or no or reschedule. Other than that, great app!

I love Vistabook

Apr 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Very easy to use

Cons: Not sure

Overall: I run a successful home based business with over 2000 team members. Visibook has been a lifesaver. It's so easy to share my calendar with my team and let them schedule appointments with me. It even allows them to choose which type of appointment. It's also been awesome to set my hours and be able to communicate that effectively with my team. I share VB with everyone!

Recommendations to other buyers: It was easy.

Amazing Program!!!!

Mar 09, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Affordability, ease of access

Cons: Can't switch an appointment, you need to cancel the appointment you have then create a new appointment.

Would be nice to have the ability to add in days or times that you can't or are unable to book appointments and even have holidays showing on the calendar.

Overall: Have been looking for an application like this for years for my company. The ease of access is phenomenal. Only thing that I would like to see is a reschedule button instead of cancelling an appointment completely, instead being able to change that same appointment to a different time or day. If that's not possible that is ok. This is still an amazing program and so very affordable! Don't change!!! My clients love it and so do I!

Above and beyond

Mar 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and attractive

Cons: Nothing honestly, all the updates I would have suggested have been done. Seems like y'all are on it.

Overall: Ive been looking for an easy to use booking system for months and Visibook has offered a great looking, easy to use and easy to understand service that goes above and beyond my expectations.

Recommendations to other buyers: Keep updating as much as you do. Im less likely to complain when your already on top of potential problems.

The Barber Den

Mar 07, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Very straight forward , easy to use.

Cons: Picture's, you can't upload pictures

Overall: I love everything about the site. The only negative or downfall for me is that you can add pictures to the service that you are offering. Being a barber most client's would love to see pictures of your work.

I love visibook

Mar 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I've been using visibook for the past few months and I absolutely love it! My clients love it as well! Very easy to use!

love this app

Mar 07, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Cons: Just one thing kind of on my way when i schedule my clients through the phone "set an availability" tag keep popping out right where i try to put schedule timing

Overall: Love this app, it is easy and it is free ,specially for just starting business IT IS AMAZING.They keep updating and it is getting better and better to use.I am Happy with it

Best business app!

Mar 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Calendar sync with Google, easy setup, communication with customers, appointment reminders for customers and myself, easy to follow calendar link, much more

Cons: I would like to have the ability to set a location for each appointment. I perform my services at local fields in our area.

Overall: This app has become a staple in my daily business operations. All features are extremely easy to manage and the Google calender synchronicity is phenomenal! Easy to communicate with customers, easy to manage appointments.

Recommendations to other buyers: It's great! Thanks.

Simple, Clean, User-Friendly Product

Mar 05, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: It was free. This gives small businesses and startups the opportunity to test out the product and see if it truly helps, which I am sure it will.

Cons: There's no feature to block out time. It would be nice to have a feature on the calendar where you can block out time so that customers cannot schedule anything during that time. So maybe the ability to click on the calendar to create a block, then click and drag the bottom (or top) of the block to expand it to block out the time desired. Or even if there was a "Hidden Service" option where you can manually create your Services that customers would not be able to see or select.

I spoke with customer service and was told that they were working on this feature.

Overall: Booking appointments can be a hassle when going back and forth with clients while playing phone tag. Visibook helps free you from setting appointments. The user experience is clean and simple for both the calendar administrator and the customer. The Technical/Customer Support team responds quickly too. You can't beat that with a stick.

Recommendations to other buyers: I haven't used this software enough, but so far, I do not have any additional advice.

It's just AMAZING!

Feb 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The ablity to text reminders

Cons: I wish you could book an appointment for any time of the day for example like 3:25 or 6:45 instead of 6:30

Overall: I just told someone yesterday about how awesome this service is. It's the best booking application I have used. I use this to book my sessions as a photographer. Makes booking easy and takes care of everything on the back end by texting my clients reminders

Vendor Response

by Visibook on March 06, 2017

Hi Keelan, Thanks for your review. Just fyi, you can book at an appointment on any quarter hour increment, for example 6:00, 6:15, 6:30, or 6:45. Hope that helps! Brian

Simple and inexpensive

Feb 28, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Comments: Thank you for an inexpensive way for appointments two months per year! I have looked for years for a simple planfor my small single person tax office. The app is simple to use and a great help in tax time to keep me organized and not missing a client.

Service picture

Feb 28, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
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Pros: Easy to use

Cons: No pictures for the service

Overall: Overall I like Visibook and think it's a very easy and useful site. I just wish you could add pictures in the description or a service picture for the title, would make it a lot more easier for customers.

Recommendations to other buyers: No

My clients love the reminder texts

Feb 28, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Text reminders to clients.

Cons: It's slow to upload, editing features are non existent as are search options, unless you are already on the clients service,.

Overall: Great support and customer service. Very easy to use. This has been such a boon to my practice. The only crtitique is that it's slow to upload and search features are limited.

Recommendations to other buyers: It's significantly slower than iCal or google cal.

Good scheduling app

Feb 28, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use and can add other providers to my calendar

Cons: Is a little expensive and needs an administration provider and more access to tools

Overall: I started using Visibook for my music classes. It has been good. However, it's a little pricy for what you get. Overall this app works fine. I wish we can add an administration provider.

Recommendations to other buyers: No

Great App for helping our business run smoothly

Feb 28, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Comments: To be honest, I feel lucky to have found this app. I was struggling finding a suitable app that wasn't outrageously priced. Once you have understood how to set up the various components of the app. It is very simple.
The only thing I would like to be able to do is have a 'recurring appointment' function on the 'classes'.
Very easy for customers to set up. Easy for staff to see who's booked in. Overall, really happy.

I love this app!

Feb 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use
Easy on the eye
Not overwhelming

Cons: Can't book earlier or later

Overall: Such an amazing app. I am able to use it with ease all the time. Helps me with work and keep organized. Highly recommend.

This program is great and easy to use!

Feb 28, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: ease of use

Cons: inability to have automatic messages sent once they schedule the appointment

Overall: I used this to schedule appointments for school. It was really easy to send out the link to my study and have people sign up. The program sends you and the people that make appointments reminders the night before. You are even able to send direct messages to your contacts which makes conversing extremely easy.

Makes scheduling my clients easier

Feb 28, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Comments: I love that I can send messages instantly. Clients have power over their schedule as do I. I only wish there was a wait list option so if a session is full someone can register to be notified if a spot opens up in a specific time slot.

Visibook has made a huge difference in my work

Feb 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Ease of use, and comprehensive features. Great price.

Overall: I used to work in a group practice where someone scheduled my appointments for me. The number of "no shows" was significant. Now that I use Visibook paired with my website, my clients rarely miss their appointments. With its automated notifications, I don't have to worry about people forgetting their appointments, and they have instant access to my availability.

Recommendations to other buyers: Paypal integration would make it better.

Visibook gives me peace of mind.

Feb 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Text reminders. #1

Cons: Can't block out days that I'm busy or away for business.

Overall: You need to currently stop paying for whatever calendar program you are using right now and switch to Visibook. I switched over from Mindbody's calendar- which Mindbody's pricing has gotten out of control - to Visibook and I am waiting for the hammer to fall. It has not. I am 2 months into using this program and Visibook is amazing. It has everything I need for my small business, and more. I love the email reminders for clients, but they get text reminders as well!! Amazing! Much better than just an email in today's world.

The calendar is easy to use and the App is great. A few tweaks would make this perfect, but I am not complaining.

I am super happy with Visibook for my small business. Unless they start gouging my wallet, I will not be switching from them, ever.

Recommendations to other buyers: I do not want to pay a heavy cost for this calendar. So I'm reluctant to add any features I'd like. Right now I am super happy with the software.

Good to begin

Feb 24, 2017
4/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
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Comments: Very good app for beginners but need to be improved, some changes will make the app excellent and more functional

Definitely a great app!

Feb 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Text reminders

Cons: The constant emails

Overall: Definitely the best feature of the app is the text message reminders it brings a lot professionalism to the business and reduces no shows!

Best customer support. Great features but the interface could use simplification.

Feb 23, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Have used Visibook for a few years and have seen it evolve. Great for most booking requirements. Best customer service I have experienced. Would like to see a simplified and faster interface as well as options for multiple bookings from the same person. I often have parents with more than one child attending the same coaching session. Currently two accounts are required to book two slots of the same session. Would also like to see more pricing options/discounts for folks that book multiple sessions.

Life changer!

Feb 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's easy to use and if I have questions there is Teck support and I get a response back within 15min. Usually. The email reminder and sled bookings for clients helps save me time.

Cons: The text messaging doesn't work in Europe(were overseas for work) I can not book personal appointments without making it on my actual list of services. It would be nice to be able to use this only calendar. Even though it connects to google calendar it only shows appointment on google not when I look on visibook. It would be nice if they showed the same view.

Overall: I can not tell you how helpful this app is for my nail business. I get notifications when people book, it send reminders and is SUPER user friendly. Thank you guys so much for all the Teck support(I ask a lot of questions) response time is quick!! Price is way too cheap!! Shhh don't tell them! I pay for the 150 booking a month if I had to pay a receptionist for the same time it would be so much more. Thank you, thank you! For making my work load that much easier.

Recommendations to other buyers: Get this app fast!! Great money saver, time saver and easy to use!!

Great software, only a few tweaks from perfection for my purposes

Feb 23, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Web version and iOS

Cons: Big blocks of bookable time don't say so in the middle - bookers sometimes think it is blocked OUT.

Overall: I use this software to aid in scheduling appointments. Many of my counterparts are scheduled by facilitators of some sort, so they themselves must check with one or more participants on their end. The facilitators typically deal with this problem by asking me to "give them some times". However, this represents a commitment of times that cannot then be available for other appointments; with multiple meetings in the air pretty soon I am maintaining a calendar of potential meetings! Visibook allows them to schedule with my real-time updated calendar, avoids the pre-commitment of time slots, and allows more flexibility for everyone.
Some feedback: 1: sometimes a first time booker first sees a long block of scheduled times with no indication of whether it is available time or not-available time. Some watermark or floating legend would help, particularly in the mobile app. Even then, it's a new concept for many, it seems, so often I end up using it when they call me with a specific time. In general love it!

Recommendations to other buyers: It would be great to be able to add an account-owner (me) small comment to a booking, as even with a category of service, there are sometimes details that would be nice to see. (But visible to me only). like: this weeks topic is____, or "wants to complain about....pull up history"...

Great app.

Feb 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: First time salon owner so easy booking app and it don't have to be downloaded for other to book appointments

Love this app!

Feb 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Intuitive and ease of use.

Cons: Non

Overall: It has everything I can ask for. I've tried other appointment apps and non of them can compare to the ease of use and price.

Great tool for small businesses

Feb 22, 2017
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Reminders to clients and myself about upcoming appointments

Cons: The inability to send personalized text messages and the way the app has you choose an appointment time (not accurate and can only book appointments in 15 min intervals)

Overall: Overall, I love the app!! It has reduced my no-shows dramatically, which is awesome because I drive to my client's homes and if they aren't there, I don't get paid!! I don't use the app quite as intended... I have the text message set up to read "please call or text me to confirm your appointment" for the next day. The message my clients receive is kind of choppy because that wasn't the intention of this feature, but I works out well enough. I also love that I get my own reminder message at about 6pm because then I will check if everyone did in fact confirm their appointment.

I don't use the availability function (where clients can book their own appt.) or the pay function, so I am not sure how well those work. The only 2 things I would like to see changed are 1) the ability to send personalized messages to clients via text message (like you can with email) and 2) an easier way to choose appointment times... when I book an appointment I sometimes have trouble choosing the time I want. For instance, if I want to book at 8:45, sometimes I will get 8:30 or 9:00 depending on where I click on the time slot area, and I have to go back and start over. It's not huge, just a minor inconvenience.

Massage Matters

Feb 22, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Comments: Goo app. Only one issue: setting the availability times. Im unable to put 15min between each appointment. If i can do that..this is a keeper.

This has been so helpful to my buisness!

Feb 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The ability for my clients to book with ease and for me to keep track of when I saw them last and what services I provided!! It's helpful for new clients and returning clientele!

Best scheduling app

Feb 22, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It does all the work

Cons: Not really major but sometimes it'll still show as if I have available appts and I don't. Literally only complaint but still doesn't allow clients to book so thats ok.

Overall: I love that I found visibook. It's so easy to use and very handy. It took a load off my back. It's like your own personal assistant.

Recommendations to other buyers: By far the best

Needs improvement

Feb 22, 2017
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money

Comments: The app is good at what it does but I think it should have a iPhone 3D Touch option. I would like to be able to see today's appointments at a glance when I 3D Touch the app or be able to see my notifications at a glance. IMO the app is still sluggish and I shouldn't have to always log back in when app is updated I guess that's about it