Best For

Fitness trainers, music teachers, acupuncturists, massage therapists, crossfit gyms, user research and interview signups. Anytime you need to eliminate the hassle of scheduling customers!

Product Details

Simple, powerful, appointment booking tool that you and your clients will love! Use the scheduler anywhere: the app or any browser. Customers can book with ease using the Visibook app or online calendar. Easy booking and customer tracking. Reduce no-shows. Individual and class scheduler. Payments tool. Client messaging and notes. Simple, free set up. Control your schedule. Work around your personal calendar. Less email and hassle. Manage staff. Multi-Platform tool.

Contact Details

Visibook

https://visibook.com/

Founded in 4

Located in United States

Starting Price

  • Not provided by vendor

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online

Visibook Features

Alerts/Notifications
Appointment Scheduling
Automated Scheduling
Class Scheduling
Employee Scheduling
Facility Scheduling
Group Scheduling
Multi-Location
Real-time Scheduling
Resource Scheduling
Room Booking Management
Appointment Confirmation Tracking
Appointment Scheduling
Calendar Management
Call Reminders
Email Reminders
Online Booking
Payment Reminders
Recurring Appointments
Rescheduling
SMS Reminders
Appointment Reminders
Automated Scheduling
Calendar Sync
Client Database
Group Scheduling
Mobile Access
Multi-Location
Online Booking
Online Payments
Recurring Appointments
Room Booking Management
Appointment Reminders
Appointment Scheduling
Client Profiles
Email Marketing
Employee Management
Inventory Management
Loyalty Program
Payroll Management
Point of Sale (POS)
Wait List Management
Attendance Tracking
Billing & Invoicing
Class & Schedule Management
Contract Management
Employee Management
Event Management
Inventory Management
Marketing Management
Membership Management
Online Booking
Payment Processing
Self Check-in/Check-out
Attendance Tracking
Certification Tracking
Exercise Library
Fitness Assessments
Fitness Plan
Nutrition Program
Payment Processing
eCommerce
Booth Rental Management
Client Profiles
Employee Management
Inventory Management
Loyalty Program
Multi-Location
Payroll Management
Point of Sale (POS)
Recurring Appointments
Appointment Scheduling
Attendance Tracking
Automatic Grading
Billing & Invoicing
Client Management
Electronic Assignments & Tests
Employee Management
Learning Plans
Lesson Notes
Online Classes
Online Payments
Parent / Student Portal
Progress Reports

Visibook Reviews

Showing 5 of 612 reviews
Overall
4.5/5
Ease of Use
4.5/5
Customer Service
4.5/5
Amy F.
Teaching Artist
Music, Self-employed
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Source: Capterra
November 30, 2016

“Wonderful customer service and a huge time saver”

OverallI am a sole proprietor of a business with one person in charge (me) and many clients that I am juggling on a weekly basis. When I began using Visibook about 15 months ago, it took a relatively short period of time to transition my clients to this new system, and I was amazed at how willing Customer Support was in assisting me and my clients with the transition. If ever there is a small issue with the interface, or if a client has difficulty with the Visibook system, Customer Support will be there to help guide through the process. I have also been a Visibook user through multiple iterations of Visibook, and believe that they consistently hear the needs of their users, and make good/helpful changes with each new update. I don't think any booking system will be 100% perfect 100% of the time with 100% of people feeling completely intuitively comfortable with every aspect of the interface, so that's my reason for the 4 stars in features + functionality. I have to say though, that their Customer Support, patience, and willingness to make their product more suited to their users' needs definitely supersedes any imperfection in the product itself.
ProsI like that it is easily compatible with my gcal and with my client's calendar systems. I like that it clearly displays my availability to customers and that I can change my availability easily myself, and that clients feel that the system assists them in being flexible with their lesson times. I also like that it keeps record of cancellations, bookings, and sends reminder emails to clients.
ConsI wish it were a little easier to 'click and drag' availability in the calendar, or interface with the calendar directly, rather than going to an 'edit' function. I also wish I could reply directly to messages sent by Visibook. As in- when clients send messages from the Visibook software and I am notified by email, I wish I could reply in my email, and not have to go to Visibook before responding to the message.
Recommendations to other buyersWhen I am all booked up on a particular day, I wish that clients could readily understand that I do not have availability. Sometimes I get confused clients wondering why they don't see options, when it is because I am totally booked. Sometimes they think that means I am totally free. I suppose it would be nice if there were some way that it could communicate to them that I am in fact booked....that the interface is not just glitching. It may be nice to share more information with customers about my schedule? Honestly it may also be best that I don't....but this has crossed my mind a few times. :P
Source: Capterra
November 30, 2016
Monique J.
Registered Massage Therapist
Health, Wellness and Fitness, Self-employed
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
3/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
May 5, 2019

“Satisfied but would like more features”

OverallI would recommend Visibook to others as their prices are reasonable, I have reached out to them once before about something and they responded very quickly and overall I haven't had many glitches with the service. There have been a couple clients that told me they couldn't book, but I believe that was around the time I needed to update my payment info. My clients have told me it's very easy for them to book an appointment!
ProsI like: -that it's quite simple to change the times I'm available -the new feature of being able to add in personal events and have it sync up with my google calendar -that I got to use the services for free in the beginning when I started out as a new business. Thank you. This was the biggest selling feature to me in the beginning.
ConsI wish Visibook had these features: -when someone books an appointment that we can choose a buffer time to come after the appointment (for us to clean up etc). That way I don't get ppl booking appointments back to back. -the ability to put the services in order of how we want them to be viewed by the customer instead of in alphabetical/numerical order -to be able to write a bit longer of a text to a client -to be able to store both client's Email and phone number on their profile but have the ability to select *just one* of those for appointment reminders. Instead of both. -would love if it could sync up with Quickbooks, so there's less time of me typing in the same client info -I wish it was easier for me to see how to contact Visibook

Vendor Response

By Visibook on May 8, 2019
Thanks for your feedback! Fyi, you can apply a buffer time to your services. Just go to 'Services' and edit them to add a buffer time after each of them.
Reviewer Source 
Source: Capterra
May 5, 2019
Elizabeth S.
owner
Food & Beverages, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
October 2, 2018

“great for booking app”

Prosomg i cant live without this, i used it daily, for my customer to book an app or for me to book an app with them. love it how it remind me that i have an app coming up, and it also remind my customer as well. easy to used, love how it have a pay options as well, but it does take a fee, which is understandable. love how it has an url so that you can send to customers and let them know what you have open.
Consat time theres a lag, error issue, and for some reason it when you add new customers, it add them twice. also, the limit of how many app you can make, theres time where you will go over 50 and theres time where you under the amount for free use, but when you pay like me, they charged you even if you dont go over 50 app, which i believe that they should change it. at times, business is slow and at times its not. which i dont think i should be paying monthly if im not getting enough customers, it really hurt small business like mine

Vendor Response

By Visibook on October 4, 2018
Hi Elizabeth, Thanks for your feedback. We're happy to hear that the app has been so helpful for you. We would love to learn more about the times when you've seen the app add multiple customers accidentally. We've taken some extra steps to prevent that from happening, so I'd like to learn more about how you're seeing that. Can you please email us at hello@visibook.com? Thanks!
Reviewer Source 
Source: Capterra
October 2, 2018
Sarah P.
Administrative Assistant/Fingerprint Processor
Religious Institutions, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
4/5
Ease of Use
3/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Source: Capterra
September 20, 2016

“Simple for People to Use”

OverallI needed a very simple appointment scheduling program that people could use to request an appointment for services. Visibooks has filled that purpose. People that have been directed to the site have stated that it was very easy to make an appointment without having to wait or travelling to see if I'm available or not. I have been able to manage my time more efficiently since I have been using Visibooks. The email and text message notification is a real big win in my book. It also sends the person a confirmation message of the appointment. Whenever someone books an appointment, the program can send both and email and text message notification to you. It also sends you a summary of your appointments for the next day so that you can plan accordingly. Visibooks is a wonderful program.
ProsI like most about the program is that it is very simple for people to schedule an appointment. Everyone that I have spoken to about the program, says that is was very easy and it did not request a lot of information or request a signup to book an appointment. A big win! Also, I love the fact that it sends you an email or text notification when someone books an appointment an a confirmation message to the person that I have customized to include where I'm located and what to bring! They also have a great tech support staff that is very responsive.
ConsFor me the program was not very intuitive. It was a little cumbersome to setup the available appointments. There were no online help feature. If you have questions you have to go through tech support via chat message. This is not that big of a deal, because so far their tech support has been great and very responsive! Within a few minutes they helped me rework my appointment schedule so that I could take off blocks of appointments with a few simple clicks instead of each appointment on a given day. I would of had to delete 15 daily appointments in a day for a 2 week period. Whew!
Recommendations to other buyersEven though the program is not that intuitive, it is still a great program for scheduling if you don't need a lot of bells and whistles.
Source: Capterra
September 20, 2016
Debbie F.
Business Owner/Piano Teacher
Performing Arts, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
July 28, 2018

“Visibook”

OverallI've used Visibook for years and have been very happy! Text reminders, fairly easy to navigate (sometimes through a little trial and error), clean-looking interface, and prompt responses to my questions. With the exception of the recurring group appointments, Visibook does everything I need it to and it's made me look more professional as well as saved me time in scheduling and rescheduling piano lessons. I highly recommend Visibook!
ProsSo many things to like! But if I have to choose just one, I'd say it's the text reminders and notifications. My piano families receive text reminders about their kids lessons, as do I. I also have the option of sending notifications when I've canceled or rescheduled a lesson. Such a helpful feature for busy families! And one that is often an upcharge/add-on with other scheduling programs.
ConsI sure wish Visibook offered recurring group appointments. I can set up recurring one-in-one piano lessons but not recurring group lessons.
Reviewer Source 
Source: Capterra
July 28, 2018