Visibook

Visibook

4.5 / 5 411 reviews

Who Uses This Software?

Fitness trainers, music teachers, acupuncturists, massage therapists, crossfit gyms, user research and interview signups. Anytime you need to eliminate the hassle of scheduling customers!


Average Ratings

411 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Visibook
  • visibook.com/
  • Founded 4
  • United States

About Visibook

Simple, powerful, appointment booking tool that you and your clients will love! Use the scheduler anywhere: the app or any browser. Customers can book with ease using the Visibook app or online calendar. Easy booking and customer tracking. Reduce no-shows. Individual and class scheduler. Payments tool. Client messaging and notes. Simple, free set up. Control your schedule. Work around your personal calendar. Less email and hassle. Manage staff. Multi-Platform tool.


Visibook Features

  • Appointment Reminders
  • Automated Scheduling
  • Calendar Sync
  • Client Database
  • Group Scheduling
  • Mobile Access
  • Multi-Location
  • Online Booking
  • Online Payments
  • Recurring Appointments
  • Room booking management

Visibook Reviews Recently Reviewed!


Wonderful customer service and a huge time saver

Nov 30, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like that it is easily compatible with my gcal and with my client's calendar systems. I like that it clearly displays my availability to customers and that I can change my availability easily myself, and that clients feel that the system assists them in being flexible with their lesson times. I also like that it keeps record of cancellations, bookings, and sends reminder emails to clients.

Cons: I wish it were a little easier to 'click and drag' availability in the calendar, or interface with the calendar directly, rather than going to an 'edit' function. I also wish I could reply directly to messages sent by Visibook. As in- when clients send messages from the Visibook software and I am notified by email, I wish I could reply in my email, and not have to go to Visibook before responding to the message.

Overall: I am a sole proprietor of a business with one person in charge (me) and many clients that I am juggling on a weekly basis. When I began using Visibook about 15 months ago, it took a relatively short period of time to transition my clients to this new system, and I was amazed at how willing Customer Support was in assisting me and my clients with the transition. If ever there is a small issue with the interface, or if a client has difficulty with the Visibook system, Customer Support will be there to help guide through the process. I have also been a Visibook user through multiple iterations of Visibook, and believe that they consistently hear the needs of their users, and make good/helpful changes with each new update. I don't think any booking system will be 100% perfect 100% of the time with 100% of people feeling completely intuitively comfortable with every aspect of the interface, so that's my reason for the 4 stars in features + functionality. I have to say though, that their Customer Support, patience, and willingness to make their product more suited to their users' needs definitely supersedes any imperfection in the product itself.

Recommendations to other buyers: When I am all booked up on a particular day, I wish that clients could readily understand that I do not have availability. Sometimes I get confused clients wondering why they don't see options, when it is because I am totally booked. Sometimes they think that means I am totally free. I suppose it would be nice if there were some way that it could communicate to them that I am in fact booked....that the interface is not just glitching. It may be nice to share more information with customers about my schedule? Honestly it may also be best that I don't....but this has crossed my mind a few times. :P

Simple for People to Use

Sep 20, 2016
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like most about the program is that it is very simple for people to schedule an appointment. Everyone that I have spoken to about the program, says that is was very easy and it did not request a lot of information or request a signup to book an appointment. A big win! Also, I love the fact that it sends you an email or text notification when someone books an appointment an a confirmation message to the person that I have customized to include where I'm located and what to bring! They also have a great tech support staff that is very responsive.

Cons: For me the program was not very intuitive. It was a little cumbersome to setup the available appointments. There were no online help feature. If you have questions you have to go through tech support via chat message. This is not that big of a deal, because so far their tech support has been great and very responsive! Within a few minutes they helped me rework my appointment schedule so that I could take off blocks of appointments with a few simple clicks instead of each appointment on a given day. I would of had to delete 15 daily appointments in a day for a 2 week period. Whew!

Overall: I needed a very simple appointment scheduling program that people could use to request an appointment for services. Visibooks has filled that purpose. People that have been directed to the site have stated that it was very easy to make an appointment without having to wait or travelling to see if I'm available or not. I have been able to manage my time more efficiently since I have been using Visibooks. The email and text message notification is a real big win in my book. It also sends the person a confirmation message of the appointment. Whenever someone books an appointment, the program can send both and email and text message notification to you. It also sends you a summary of your appointments for the next day so that you can plan accordingly. Visibooks is a wonderful program.

Recommendations to other buyers: Even though the program is not that intuitive, it is still a great program for scheduling if you don't need a lot of bells and whistles.

Visi book filled my schedule

Nov 30, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Software is easy and intuitively to be used and is highly professional for my clients

Cons: The ability for my clients to book their own sessions can lead to frustration if they book in advance and it creates a conflict for me that I haven't adjusted in my schedule

Overall: Visibook has made it possible for me to maximize the efficiency of scheduling. In addition I have clear records of past appointments for each client as well as overall statistics. The platform also allows me to have contacts of my clients available from everywhere and contact them easily. My clients enjoy the option to schedule their own appointments when needed or have reminders for their regular set up sessions. Whenever I have questions customer service is always immediately available through chat. All issues get solved immediately.

Has made it to where I can just do my job....tutor kids. No more scheduling nightmares!

Feb 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The parents of my students being tutored can go in and schedule the appointments and even cancel them themselves. They can only schedule during times that I have marked as available. If another student signs up for that time, that time is no longer an option. I also love the alerts that I get for scheduled and cancelled appointments. The reminder the day before are great for both me AND the parents! I also love how my clients can leave me notes when setting up appointments. This works really well for my households with more than one kid. That way I know which kid to expect and prepare for.

Cons: It would be nice to be able to customize a cutoff time for a client to schedule an appointment. As it is now, a client can schedule minutes before as long as there is availability. I use it for tutoring and need time to prepare for each student. I would like to be able to set it to where appointments had to be scheduled at least 24 hours in advance.

Visibook has been an essential tool for my new business.

Mar 01, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I can book appointments anywhere. I have the app on my iPhone, iPad, and my cash register (an iPad). It's so convenient to be able to book appointments on the go without carrying around an appointment book. The app sends text reminders to my customers automatically. It alerts them when I book, change, or cancel their appointments. It also texts automatic reminders a day before the appointment. This helps to minimize no-shows and helps them to inform me ahead of time when they can't make an appointment. I can also decide how long my time slots are, how many customers can book at the same time, and what my availability is.

Cons: There's a couple of things that would really make this app great. First of all, it needs an update to allow the orientation of the app to change for an iPad Pro. Also, I'd like to see a list of the customer names for each time slot on the main screen without having to click on each one individually.

Very well needed program for my tax office.

Feb 26, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: One Pro is price even though they raised the price since last year and lowered the amount of appointments limit. I can keep organized.

Cons: Not very simple to use, to create availability and have it copy over to other days or use different times Not sure how to explain without showing what i'm speaking of. I cant make an availability for a 1 hour appointment to begin at any time of the day it's always on the hour.... You cannot change the reminder message to simply include an address to send to your clients. For what reason I do not know as of yet, but my clients are finding it very difficult to use.

Overall: an appointment book

I love VISIBOOK

Nov 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's almost like having a virtual receptionist - I know when people book and cancel. Also it's become more and more easy to use.

Cons: Just a few minor details - it would be nice to customize a bit more (determine some of the content of confirmation emails, reminder emails and messages in and out of the app.

Overall: Always improving, Visibook is an important tool for me to keep in touch with my patients no matter how busy I get. The latest updates have been a huge improvement in terms of speeding up the process of my setting up a calendar. It gives me enough control to manage my schedule without being bogged down by it.

Visibooks offer me everything I was hoping for to manage my small seamstress business.

Mar 05, 2018
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the built in messaging feature. My clients are always super impressed that it's so easy to get a hold of me! I have also received fabulous feedback from my clients about the reminder sent to them the day before their appt. I also like the daily email summary I get on the day before my appts.

Cons: Sometimes the messaging function mixes up the message order when the message is longer. It'll send message 3 before message 1 comes thru. The odd time it has been over an hour before message 1 comes thru and I can make sense out of my clients request.

Overall: I no longer have clients missing appts thanks to the reminders! It also helps put forth a professional, modern approach to booking appointments.

Decent Starter scheduler

Nov 30, 2016
3/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: Color coordinating appointments
Multiple booking appointments

Cons: Client payment options (want something linked directly to my account)
Unable to block off personal time

Overall: This is a really decent app, I like being able to color coordinate and book multiple therapist appointments. I did not like their payment system through the app which is a third party going and I think linking to PayPal; it has been a while since I messed with that option, but I wasn't interested in something that didn't link straight to my checking account. So for me that was a big turn off. Also not being able to block off personal appointments through the app, made it a little difficult at times. We ended up making a client named Personal Appointment to block off the time slot. Scheduling was a bit confusing at times, I had clients go to book and thought the available times were already booked, and made it look like I had a full schedule when I actually had no appointments. Overall it's a good app, not something I wanted to step up and pay for as my clientele has started to grow, so I have switched over to style seat, which is a bit pricier now, but it's more inline with the goals of my company.

Vendor Response

by Visibook on November 30, 2016

Brandon, thx for your comments. It sounds like you've decided to move on, but just so you are aware, our payments integration does go directly to your checking account. We will also be rolling out the ability to block off personal time. That update will be coming in the near future.

Very pleased

Jan 24, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: Love the text reminders, and customer service.

Cons: I can't book multiple appointments at once (example - cut & color). It's a hassle to cancel an appt then re create it instead of just "moving" the appointment. And it would be wonderful if my clients could view all my prices up front on some kind of "home page" or something instead of having to schedule a time then click book in order to see the price (that has been my biggest complaint from clients).

Overall: I had to switch from a previous website last minute and the people at Visibook made it very easy to do so. I love that they have the live chat constantly so I can always ask any kind of question. The text reminders are my favorite aspect of this website. The price is wonderful and I've been very happy. I've been in contact with them and told them things I would love to see happen to make it easier to use (especially for my business in particular) and they have assured me things are in the making to have the changes made. It's been a few months and I haven't seen any yet but am really looking forward to seeing them soon. Overall very pleased with Visibook and especially pleased with their customer service!

Recommendations to other buyers: This software is excellent for me to book for my clients, but when it comes to my clients booking for themselves it seems a little more complex and work (again this may be just for my particular business).

Visibook made easy for my clients to sign up for the classes, so it helped our bottom lines.

Oct 24, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We have looked many appointment booking apps in the past. Some might have a lot more bells and whistles, but it was complicated and expensive. Then, I found Visibook through Capterra and it was a great fit for us. It's fairly easy to use for us and our clients using Google credentials. It has a great pricing for startups, but provide flexibility to use multiple accounts for several locations. They have provided a professional and timely customer support for any questions you have.

Cons: I have voiced this numerous times, so hopefully they will hear me again. 1. we can't stop clients signing up last minute. It has cancellation limit (we set it as 24 hours), but we can't not for signing-up which brings a lot of trouble. 2. One profile can't have several members under one profile. We have a class that multiple siblings can sign up together, which means if parents have 2-3 kids, they have to manage 2-3 profiles. 3. I can't convert the data to .csv file. I think that could be done fairly easily, but they have no desire to do that.

Overall: We could easily predict the size of the class and be able to communicate easily with the clients and teachers who teach the class.

The best online booking system out there!

May 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: What an awesome system! I've tried several online booking systems in the past, but so far Visibook has been the most robust! They have helped me save time, money, and grow my business so I can focus on what I what rather be doing - seeing patients!

I own an acupuncture practice with 2 locations and multiple practitioners. Visibook is easy to use for me and my staff, and allows our patients to book/cancel/manage their appointments 24/7. Patients often tell us how much they love our booking system - part of the reason I still use Visibook after 2+ years. My staff likes visibook too b/c they have their own logins & passwords to have privacy and be able to manage their own schedule.

The costumer service is excellent! I like how I can just click on the bottom left to report an issue and contact costumer service directly (no need to navigate the site to find costumer service). We always get a speedy response and our problems are resolved quickly!

Also, Visibook provides direct patient communication on visibook. Like a smart phone messaging, it records conversations, and I can message a patient with one click! With other systems, I used to have to copy and paste email addresses.. this saves me so much time

They also have a mobile app which I'm extremely happy with! I can basically handle my booking requests and correspondence wherever I go.

One thing they offer that I haven't used to much is performance tracking. So I can't comment too much about that, but it's great that they're offering more for their clients at a very reasonable cost. I couldn't be happier with a booking system like visibook!

Vendor Response

by Visibook on May 16, 2016

Thanks for the review, Annie! Happy that we're able to help you with your scheduling needs!

Capterra-loader

Visibook is quick,easy and convenient! I started using this for my voice lessons my clients love it!

Feb 27, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that my clients can use it with ease. It almost feels like a personal assistant! I love that I can message my clients right from the app and that it sends reminders to my clients so that they don't miss a lesson. I also love that whenever I have a question, I am able to chat with the help desk right away and get the customer service that I need!

Cons: I wish I could send one email or message to all of my clients at at once. I would also like to be able to set auto messages. So that when a new client registers for a class they automatically get a personalized message from me thanking them for signing up and giving them initial instructions as it pertains to their first session.

Overall: Easy set up and scheduling for over 30 clients. No stress by trying to keep track of appointment's!

Program has increased patient flow and they love using it! SO MUCH better than our old way..

Feb 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: That patients can CX and RS their appts based on their schedule.Program is user friendly and we like that we can message patients through this.

Cons: Every so often, the office staff is unable to get on program via our cell phone when out of office.There has been an occasion that a patient can't CX appt..but not very often.

Overall: The program is in line with how people like to do appts online and due to work or other issues, they are not always able to do things by phone.

This is the best calendar for small business owners!

Dec 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy of use, the responsiveness of team, and I like the look.

Cons: Every time I point out something I think could be improved, you guys do it!

Overall: Flexible, responsive and user-friendly - Visibook has made my life so much easier. From easy booking myself, to easy booking for my clients, to complete control of my calendar and support that is out of this world (I asked for the app to include a landscape view and it happened within a few days) you can't find a better group of people to work with or a better product.

Recommendations to other buyers: try it!

Best scheduling app around

Dec 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, accessible with iPad, iPhone, and computer. Love the email and text reminders.

Cons: I only wish there was it was capable of two emails in the client profile. But the new text reminder feature has resolved some of the need.

Overall: I never write reviews. However, I really love this app! I have tried so many scheduling apps over the last 3years, each one had something missing that I was looking for. I found visibook and figured I'd give it a try. I found a gem! My clients love it, easy for them to schedule appointments, they all tell me they love the reminders. The functionality has cut down on phone calls to schedule appointments and cut down no shows. Customer service is awesome; friendly, prompt, and accessible.
Get visibook!!! you won't be disappointed!!

Recommendations to other buyers: You guys have really knocked it out of the park!! Can't think of anything that could make it better.

The backbone of our business

Aug 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Having used a few other online scheduling systems such as MindBody, Visibook is head and shoulders above anything I've used. For me simplicity is the key.

Cons: The updates!!!

Overall: Visibook has been the backbone of our scheduling system. We're constantly changing appts multiple times a day. Without it logistically our business would be a nightmare.

Recommendations to other buyers: The founders have been great to work with and super responsive to any suggestions we've made. Won't use anything else!!!!

Best scheduling app I've tried!

Feb 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy set up, really easy to navigate the app and book appointments, easy to add and edit customers. Love the confirmation texts sent out to clients the day before the appointment, and that they can respond directly to the confirmation text if they need to and I get notification sent straight to my cell phone. Super simple to add, edit or cancel appointments and they give you the option to send any adjustments to the client directly. Really affordable app, that literally does everything I need.

Cons: I'd like the option to be able to state why I'm closing off a day (eg: vacation, jury duty, etc). sometimes the app will get glitchy and won't let me edit the appointments, so I end up having to cancel the entire appointment and rebook, instead of just being able to do a simple edit. The confirmation sent out the day before the appointment would work much better for me if I could send out a completely custom text, asking the clients to confirm, and it would show on the schedule that the client has confirmed the appointment.

Capterra-loader

I never forget to keep appointments.

Jun 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I use Visibook to manage my meetings and activity for the day. Since using Visibook, I have never missed an appointment because I forgot ,nor have I had to arrive late for an appointment because I didn't remember early enough. I love the automated sms and email reminder which I receive from Visibook regarding my daily schedule. I love this feature,so likewise my partners too.

Cons: Great all round schedule management program. I have had no reason to consider halting my usage since I adopted it early 2017.

The best scheduling & calendar integration

Jul 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the multiple choices available for each option:
Person-can add multiple company personnel
Service-can list different services, even rates
Time-can list different lengths and starting times

Cons: Full calendar invite between customer and company representative would be good so that we can see when someone accepts the invitation directly in the invite. (But I do recognize that it is redundant when the customer is requesting the appointment via Visibook on the first place).

Overall: Complete control over calendar integration

Quick, user friendly, great accessibility for business and client

Mar 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Private notes so I can keep track of client progress and payment. I like that there is client access to make any cancellations on their end.

Cons: I don't like that there is not an option to book ongoing events when booking a single appointment. I wish that when booking a client I could book the same appointment in upcoming weeks without having to go to each individual day and book.

Vendor Response

by Visibook on March 19, 2018

Hi Kelly, when you are booking an appointment, at the bottom of the booking panel, you will see an option to repeat the appointment. Hope that helps!

I'm a Stylist and have been using this app for a year.

Feb 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: When I first started using this app a year ago it wasn't stylist friendly. The team worked with my suggestions and got it up and going for multiple services per client. I have enjoyed using this app for over a year now and it is a very cost-effective product and easy to use. The TechTeam is always available and responds in a very prompt manner

Cons: Would like for app to send out a week before appointment reminder like they do the day before reminding client of appointment

Capterra-loader

Love this app!! Super easy to use!!

Mar 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I like most about this software is the many different features it offers you, as far as customer notification, syncing with your calendar, syncing with your contacts, allowing clients to go to You're the busy book calendar and set their own appointments check your times and what services you have to offer. I just like how easy it is to use!

Cons: There's not really anything that I don't like with this software, probably the only thing that gives me trouble every now and again is the time it takes to load up it is a little bit slow sometimes.

Overall: The ease of allowing my customers to set their own appointments and keeping all my appointments straight

I love this little app. It's so quick, and does most things I need from booking software.

Mar 02, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Integration with Gmail. The fact that you can name your 'account' as anything you want, so people can easily find your business.

Cons: The inability to export contacts. No way to upload files for customers, or customise the intake form (i.e. add check box etc.)

Overall: Ease of booking for my corporate clients. Clear appointments, and notifications.

Over 2 years using Visibook and it keeps my businness very easy. It is amazing app to scheddules.

May 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It can be used direct by the client, and also sends reminders to them and to me Also, it can be shared with privacy.

Cons: It can not send email to all clients at the same time and we can not write a breve information together of the name schedduled, like a only word, or kind of procedure. those would be pretty usefull.

welcoming and promising

Jan 24, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: feels good flows nice.
lots of great thoughtful features

Cons: just need a better way
faster to create available bookings slots
non repeating.
from fone or even computer

Overall: i only used Visiobook for about 2 weeks as an experiment as my business was not quite ready to fly yet. wanted to test its features.
i loved many things about this

group/private sessions etc.
email notifications
ease of booking for clients.

it indeed seemed promising.
for my needs to run a small bookings from my fone and computer.

what i would like to see is a easier way for me to create and add bookings that dont take as long.
the problem is for me is atthis point i do not have repeat time slots so it take too much much time in one sittinf to create available slots.

in the end i needed to write them out and just txt them to clients.

if there could have been a faster way to create availabilities (non repeating)
would be awesome

like a simple highlight and clicking?

unfortunately the one time i got a customer service email about why i was not using it ... i explained my problem but did not get a response.

i did not pay anythig for my use.
all in all i say its very promising and look forward to its developmemt based on client suggestions and continued refine ease of use and i tuitivenes.
thanks.

Recommendations to other buyers: shared above

Vendor Response

by Visibook on January 24, 2017

Hi Marcus, Thank you for your feedback. When you are setting your availability, on the step after your select your services, users are presented with an option to "Repeat This Availability." Should be highlighted in red. Sorry we missed your earlier email. Please feel free to reach out to us through Tech Support with any further questions!

I love Visibook!

Nov 30, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, auto reminder, customer service.

Cons: Not able to register different patients under the same email address.

Overall: I love ease of use, auto reminder function, customer service, etc. the only thing I would like changed is I'd like to be able to register different patients under the same email address - for families with small kids and elderly who don't own their own email address.

Recommendations to other buyers: No

Life changer!

Feb 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's easy to use and if I have questions there is Teck support and I get a response back within 15min. Usually. The email reminder and sled bookings for clients helps save me time.

Cons: The text messaging doesn't work in Europe(were overseas for work) I can not book personal appointments without making it on my actual list of services. It would be nice to be able to use this only calendar. Even though it connects to google calendar it only shows appointment on google not when I look on visibook. It would be nice if they showed the same view.

Overall: I can not tell you how helpful this app is for my nail business. I get notifications when people book, it send reminders and is SUPER user friendly. Thank you guys so much for all the Teck support(I ask a lot of questions) response time is quick!! Price is way too cheap!! Shhh don't tell them! I pay for the 150 booking a month if I had to pay a receptionist for the same time it would be so much more. Thank you, thank you! For making my work load that much easier.

Recommendations to other buyers: Get this app fast!! Great money saver, time saver and easy to use!!

It is enough for my needs right now. I do not need a lot of features.

Mar 05, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Free. It links to my Google Calendar. Easy to use for me and my patients. Patients are able to text me directly.

Cons: No landscape mode on iPhone. Unable to adjust notification time to notify patients. Sometimes it is hard to select the correct slot whenusing the iPhone or iPad.

Capterra-loader

Easy e-scheduling

Apr 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: An easy software program that interfaces with popular calendar programs such as Google. You can customize with your own branding and customers can schedule online according to your personally defined criteria and times. It also has mobile apps for iOS and Android.

Cons: It can seem a little rigid and maybe a little hard to navigate in the beginning but once you get used to it it's not such a big deal.

Overall: Easy self scheduling for clients

This software has made my job so much easier & my clients love it!

Mar 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love the appointment reminders. It alleviates a lot of stress on my end. I also love the fact that my clients can book their appointments online at their convenience. It's super easy to adjust your schedule and to add services to the schedule. My clients love it!

Cons: The one thing I would like to see in this software is to be able to add a service that would only be booked by me and not the client through online booking.

Setup took no time, and really easy to get it going. Really simple to use yet professional look.

Feb 27, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Email and text notifications and reminders are convinient and professional looking. I downloaded the app and was able to send myself a test email within 30minutes. I was impressed. Also easy for clients to take action via the email notification.

Cons: I teach group fitness class, and you cannot see class names or time in a calendar view, so you have to drill in each day to see what they are. I wish it showed at least the times would be nice.

Overall: Free yet professional looking booking service. I am just starting out with low and tight budget, and this app got me going with no expense and little effort.

I couldn't be happier. My clients love it as well. Since I've started using it my life's been easier

Mar 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money

Pros: I love the ease of use. Simple and functional. Helps me keep track of my appointments. I have also had a lot less no shows thanks to the built in reminder text. Clients love it and love how professional it makes the whole appointment setting process.

Cons: Can lag every once in a while. It rarely does though. I think in the almost two years I've used it maybe 4-5 times. So all and all hardly ever.

Absolute best for booking appointments.

Mar 21, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that my clients can book from my website or from my social media pages. I love that it also keeps client info.

Cons: I wish it had a customer relationship management integration of way to pull the customer listing in a popular format.

Overall: None

Capterra-loader

Have been using VB for quite some time now. It fits our needs very well.

Mar 02, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Customer support has always been top notch. I like the chat option to get ahold of someone right away.

Cons: I wish I could re-arrange the tabs of names at the top of the schedule. Or make someone inactive without completely deleting them.

overall good app...but many fixes are needed

Feb 26, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: storing customer info, confirming appointments, setting up services aspect is really nice. Color coding is great. I am mostly happy with this app. It has helped me with my business... Thank you

Cons: navigation through the app is very choppy. hitting the back button should not exit the app without a warning...it would be even better if when you hit the back button, it goes to the page/place you were previously. This malfunction becomes really annoying while using the app. But overall, the app is really nice.

Overall: Huge time saver for my business!

Amazing application

Oct 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, Friendly user screens, clients and I get confirmation emails for booking and cancelling.
The ability to repeat the same appointment on the same days of the week.

Cons: Nothing

Overall: I have been using Visibook for 4 months and it has everything for free. What makes is stand ahead of other applications is the feature that you can book more than one person for the same slot. So as personal trainer I use it for group classes that several customers can book themselves in for the same time frame. The application is easy to use and straight forward. Customer service is amazing and knowledgeable, they answer any inquires 24/7

Recommendations to other buyers: No

Love Visibook!

Nov 03, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, automation, accessibility within an app.

Cons: Booking time variability isn't necessary for my business and adds a step in my process.

Overall: I have a small home based business and was thrilled to learn about Visibook. It has allowed me to spend more time on the work I love to do (training clients) because the software has automated scheduling and reminders! I have utilized customer service a few times and always find it prompt and effective.

Like the booking feature and texting feature. Hate that I can not put personal Tasks in

Feb 26, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money

Pros: Texts my clients to remind them of their appt. I like that I can book appointments with reminders . I also like that organizes my services

Cons: It does not imbed my other calendar and does not allow me to put personal appointments in app so constantly swapping between two calendars. Would like it to be just my main calendar/booking software

Reliable and functional for my clientele

Mar 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how easy it is for my clients to book lessons with me. All I have to do is copy and paste the link and they can book.

Cons: I don't like that I can't edit certain things on the app itself. It would be a lot easier for all editing functionality to be available on the app.

Overall: Able to take back a lot of valuable time spent on manually scheduling people.

Great service, affordable price.

Mar 11, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This service is easy to use. Anytime I have questions customer service responded quickly. It's very affordable and has saved me money because my clients get reminder for their appointments.

Cons: I would like the ability to set the amount of time for appointments. I typically have 50 min appointments.

Overall: Easy to use and very affordable.

Very user friendly, easy to set up available days and times

Mar 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like that this software is very quick and easy to use. I find it to be user friendly and like that it will store client information and send confirmation reminders.

Cons: I use this software to schedule auditions for a community theatre. Each show throughout our season has a different audition date. I wish I could set up each audition page so that it would only allow auditions to be scheduled on a particular day instead of people having to change the date on the calendar or mistakenly signing up for the wrong date because it defaults to the soonest date available.

Its easy to use and gets the job done.

Jul 19, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Its simple to use, compatible with most of the calendars, keeps you updated with the upcoming meeting your free slots and cancellations if any. You can change your schedule. The best is it sends reminder to your customers about the upcoming appointments

Cons: If there is any change you have to go through the edit button, nothing direct. Another hitch is the customers can schedule apps mins before if their is an availability, it give you hardly any time to prepare for the meeting

Capterra-loader

Best Online Scheduling I have found. Great developer that is happy to help with personal needs.

May 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy of Use, Allows my company to book appointments 24 hours a day, in application messaging make communication a breeze

Cons: Doesn't let client change time date without deleting. original. Doesn't merge duplicate profiles. It doesnt allow certain browers immediate log in

Overall: My Business has increased 100% since we implemented online scheduling.

Halfed my workload, Awesome app

Feb 26, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Gives my clients flexibility to work around me as a trainer and also saves me managing a manual diary which used to take up all my spare time in evening's

Cons: You can't delete block of availablity you have to delete one at at time! Frustrating! Other than that it's very simple and works well!

Overall: More time to myself away from my businesses

Simple, Clean, User-Friendly Product

Mar 05, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It was free. This gives small businesses and startups the opportunity to test out the product and see if it truly helps, which I am sure it will.

Cons: There's no feature to block out time. It would be nice to have a feature on the calendar where you can block out time so that customers cannot schedule anything during that time. So maybe the ability to click on the calendar to create a block, then click and drag the bottom (or top) of the block to expand it to block out the time desired. Or even if there was a "Hidden Service" option where you can manually create your Services that customers would not be able to see or select.

I spoke with customer service and was told that they were working on this feature.

Overall: Booking appointments can be a hassle when going back and forth with clients while playing phone tag. Visibook helps free you from setting appointments. The user experience is clean and simple for both the calendar administrator and the customer. The Technical/Customer Support team responds quickly too. You can't beat that with a stick.

Recommendations to other buyers: I haven't used this software enough, but so far, I do not have any additional advice.

it save so much time in confirming my customer and being able to see what customer i have

Feb 28, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money

Pros: i love how it save me time calling to confirm my customer and being able to see my customer for the day on my computer in the morning and on the road
.

Cons: i have had problems with costumers pick from . Meaning color and cut or just waxing. I don't know how to get in touch with anyone to help me with this matter.

It's easy for my clients to book appointments

Mar 02, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money

Pros: It links with my calendar and sends notifications to my clients 24 hours before their session, and at the time of event.

Cons: There's a limit to how many appointments I can book. I would like there to be a setting to send notifications to my clients an hour before to remind them instead of at the time of the event.

I continue very happy with my visibook. I've been using it for over a year and it's been a wonder.

Oct 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Facility to use, free, it send message reminder, I can share with clients and the client schedulled appears only to me, preserving client privacy.

Cons: I can't send email to the clients at the same time through it, and I would like to do see the notes together with the name of the client.

Overall: This software optimize my time.

Great Experience

Dec 07, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: My ability to create availability and send a link for clients to register online.

Cons: The ability to only add one customer to an appointment time.

Overall: I started using Visibook as a tool for booking appointments for consultation and personal coaching, both inside and out of a gym. It has evolved over time and has continued to meet my needs with simplicity, organization, and convenience for my clients. The help and support is responsive and has been able to offer solutions for every needs I've come across.

Recommendations to other buyers: I'd like to be able to send a link to specific days and/or services.

Great tool for small businesses

Feb 22, 2017
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Reminders to clients and myself about upcoming appointments

Cons: The inability to send personalized text messages and the way the app has you choose an appointment time (not accurate and can only book appointments in 15 min intervals)

Overall: Overall, I love the app!! It has reduced my no-shows dramatically, which is awesome because I drive to my client's homes and if they aren't there, I don't get paid!! I don't use the app quite as intended... I have the text message set up to read "please call or text me to confirm your appointment" for the next day. The message my clients receive is kind of choppy because that wasn't the intention of this feature, but I works out well enough. I also love that I get my own reminder message at about 6pm because then I will check if everyone did in fact confirm their appointment.

I don't use the availability function (where clients can book their own appt.) or the pay function, so I am not sure how well those work. The only 2 things I would like to see changed are 1) the ability to send personalized messages to clients via text message (like you can with email) and 2) an easier way to choose appointment times... when I book an appointment I sometimes have trouble choosing the time I want. For instance, if I want to book at 8:45, sometimes I will get 8:30 or 9:00 depending on where I click on the time slot area, and I have to go back and start over. It's not huge, just a minor inconvenience.

It has made scheduling so much easier

Mar 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the reminders. The fact they can also change or schedule their own appt. I just wish clients can keep of there own session or paid training package.

Cons: Clients have had issues seeing my schedule Goewver, I dont know if that is something wrong on my end.

Overall: Already have! I talk about it often with other trainers.

Capterra-loader

Excellent applications for small businesses/ self employed

Feb 26, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I love the ease of use. I can add customers and customize appointment types. The "Notes" feature is very handy for tracking sessions for someone like myself- a personal trainer.

Cons: There are a couple of glitches. Once I added a customer and it duplicated them 10 times. Another time, I couldn't access the app because it kept shutting down.

Overall: Perfect for my small business. I can create appointments and the software notifies and reminds both myself and the customer of upcoming appointments.

My clients find this app easy to use. This is what matter most!

Mar 01, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I love that I can communicate directly with my clients through the app. There aren't any delays concerning responses.

Cons: Honestly, there aren't any changes I would make. Clients like the freedom to check availability and book on their own time. It works for me. There's no need to switch companies.

Great software, only a few tweaks from perfection for my purposes

Feb 23, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Web version and iOS

Cons: Big blocks of bookable time don't say so in the middle - bookers sometimes think it is blocked OUT.

Overall: I use this software to aid in scheduling appointments. Many of my counterparts are scheduled by facilitators of some sort, so they themselves must check with one or more participants on their end. The facilitators typically deal with this problem by asking me to "give them some times". However, this represents a commitment of times that cannot then be available for other appointments; with multiple meetings in the air pretty soon I am maintaining a calendar of potential meetings! Visibook allows them to schedule with my real-time updated calendar, avoids the pre-commitment of time slots, and allows more flexibility for everyone.
Some feedback: 1: sometimes a first time booker first sees a long block of scheduled times with no indication of whether it is available time or not-available time. Some watermark or floating legend would help, particularly in the mobile app. Even then, it's a new concept for many, it seems, so often I end up using it when they call me with a specific time. In general love it!

Recommendations to other buyers: It would be great to be able to add an account-owner (me) small comment to a booking, as even with a category of service, there are sometimes details that would be nice to see. (But visible to me only). like: this weeks topic is____, or "wants to complain about....pull up history"...

Works great and its easy to use.

Mar 01, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It sends reminders to me and my clients. Clients can easily respond to messages so we can keep in touch.

Cons: Visibook is not hippa compliant. It is not an issue now, but it may be in the future. Other than that, it's great.

Overall: Easy communication with my clients. I can schedule appointments and keep in contact as needed.

This product is very easy to use.

Mar 06, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: As my business has grown, the service continues to meet my needs. I like the reminders that are sent to my clients that I o not have to generate.

Cons: I would like to be able to print from the application. Also, if I could combine availability to my personal calendar that would be helpful.

Great App and pretty affordable.

Feb 26, 2018
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of scheduling appointments on the go on my iphone device. The layout of printed schedules is neat and easy to read.

Cons: I wish I could send out mass communications to all clients at one time instead of sending them individually/

Overall: Quick, easy scheduling. Much easier to keep track of all appointments.

Visibook gives me peace of mind.

Feb 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Text reminders. #1

Cons: Can't block out days that I'm busy or away for business.

Overall: You need to currently stop paying for whatever calendar program you are using right now and switch to Visibook. I switched over from Mindbody's calendar- which Mindbody's pricing has gotten out of control - to Visibook and I am waiting for the hammer to fall. It has not. I am 2 months into using this program and Visibook is amazing. It has everything I need for my small business, and more. I love the email reminders for clients, but they get text reminders as well!! Amazing! Much better than just an email in today's world.

The calendar is easy to use and the App is great. A few tweaks would make this perfect, but I am not complaining.

I am super happy with Visibook for my small business. Unless they start gouging my wallet, I will not be switching from them, ever.

Recommendations to other buyers: I do not want to pay a heavy cost for this calendar. So I'm reluctant to add any features I'd like. Right now I am super happy with the software.

Most Effective Tool

Dec 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I've been using this app and Visibook for about 2yrs. It has really helped with staying on top of my appointments with my clients. Very user-friendly interface. Love it!

I was looking for an online booking tool to track my appointments, Fits my needs perfectly!

Feb 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the integration between Visibook and my Google Calendar.
It is simple to make a quick change to a single appointment.
I like being able to book a recurring appointment with ease and it is awesome that I can make a change to one appointment and not have to adjust the rest of the recurring appointments.
Very intuitive!
Love the reminder Text and Email feature!

Overall: Allows me to spend time doing what I love!

Capterra-loader

Visibook simplified my scheduling for my consulting business. Easy to set up and easy to use.

Oct 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how easy it is to set up new accounts and to schedule and and move appointments around. Before I started using Visibook I was always struggling with keeping my growing schedule up to date.

Overall: Ease of use. Easy to set up new clients and services. Easy to go back and look at my previous week's schedules. It does everything I need it to do and does it well. I tried a lot of other scheduling programs before I found Visibook and once I set it up I quit looking for something better.

Great easy affordable. Wish it were more like styleseat.

Oct 27, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Accessibility and confirmations
Clients like it
Notes and . Everything i love it very much. Good job!

Cons: Last minute schedueling cut off. So when its Friday niday night and o see nothing for Saturday snd someone books overnight. More options.

Overall: Scheduling and it's nice and quick

Visibook has been very to use for my business.

Mar 12, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Visibook is relatively easy to use and understand and the text reminders to my clients is also great.

Cons: When adding a new provider, getting them set up isn't as easy as it should be. I wish you could click on a client's address and have it automatically open in a direction/map app. Can't delete multiple services at once. As far as I can tell, on the app, there is no way to mark a provider unavailable on certain days/times.

Totally satisfied with Visibook. I have referred it to many therapists that now use it.

Feb 27, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the reliability of the software. I have used several appointment schedulers in the past 5 years with no satisfaction. I have finally stopped my search with Visibook. It does exactly what I need it to do with ease and reliability. I have cut my no shows to nothing and my customers like that they can test me through the app. It's very ease to see the history of conversation as well on the app.

Cons: The start up time to open the app on the phone might be improved a little however it is much faster I tried to get all my therapists to use one calendar but wasn't successful with that. However we all use Visibook individually because it is an excellent product for scheduling.

Overall: Able to keep track of appointments. Saves time by reminding clients without having to call them.

A amazing calendar

Nov 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Its easy and simple. I have used Visibook over 6 months and it's really wonderful. I can share it with my clients and themselves schedule their own appointments. Visibook also sends confirmation messages to both me and my clients. If somebody wants cancel the schedule, they can also do it! its really easy and perfect!

Recommendations to other buyers: I'd like it had a page for write a record evolution of the each client. It would be more than perfect!

Capterra-loader

It has been great for my Esthetics business

Feb 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Clients found it easy to use and I could update and change things from anywhere. My clients appreciated the confirmations and reminders for their appts

Overall: When I first started using it I had a few clients say they couldn't log in but have had no issues for >10 months

Visibook has been a great help in scheduling appointments!

Feb 26, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: The ability to customize appointment types. The ability to customize days or multiple days availability at once. Customers can put their email and phone number in and it sends them a reminder.

Cons: I'd like more control of some feature and more options to customize. The description of the appointment type needs to be more easily found for customers so they can select the correct type of appointment.

Love it

Feb 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Very easy to use, it's user friendly ! I have no complaints about the application at all. I would continue to use it ..

Cons: That it's a cost associated to using payments when I'm already paying for the service . I think that it should be included

I'm very pleased

Nov 09, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Ease of use, cost, user-friendly for my clients

Cons: Lacks ability to send text reminders, and the iPhone app is buggy.

Overall: I needed a simple scheduling tool, not a super-featured app. I am a private practitioner of counseling services. It's hard for me to get to the phone to change or schedule appointments, and once I explain the set-up to my clients, they give me great feedback, too. I do wish there were an option for text reminders, rather than email, but I still recommend the Visibook system to anyone who runs a small business. You can't beat the price. I haven't tracked, but I'm fairly sure this has reduced my no-show rate. I can't say I'm crazy about the app for my iPhone, but I use the full program on my iPad every day. I like getting reminders of my schedule the night before, also.

Vendor Response

by Visibook on November 09, 2016

Hi Marilyn, Thanks for the feedback! Just fyi, so long as you have a mobile number listed for your client, they will receive a text reminder too!

Fantastic!

Oct 13, 2016
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Ability for clients to schedule online, as well as the email reminders or push notifications.

Cons: Wish texts could be sent for reminders.

Overall: This is definitely NOT one of those apps that you get what you pay for... as you get WAY MORE given it's free, and it's actually worth money. I happened upon it, and have been VERY pleased with how it has helped my business, sending email reminders or push notifications, as well as offering ease of scheduling to clients outside of my office when they need to book something and I'm not available by phone or email. The customer support is out of this world, and I'd highly recommend this to others. I look forward to when this app has a few more features, which they are always working on to make better.

Recommendations to other buyers: I appreciate that if I have a concern or desire, I can easily bring it up w/ support and get fast response and reply.. whether they are working on it or what I can do as a work around...

Great product but could use a few updates

Feb 27, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: I love the confirmation emails/texts and reminders the most. It's helped our business tremendously..

Cons: I would love if there was a way to note that a person arrived or was a no-show for their appointment...like a check-in bubble. Also maybe a way to send a thank you note without having to go into the messages per person....

Overall: Modern way to schedule and confirm appointments that traditional appointment book.

I am glad I found it.

Feb 08, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: Notifies clients of appointments via text & email, so that I do not have to connect them before appointments.

Cons: I can't easily print out information or a schedule for the day. That is the main con I have for this product.

Overall: Ease of use

This app is simple to work and easy to get around on . Plus the have a free version. I love it!

Feb 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: I like The options of service i will provide that day the most. . as well as setting my own time to do the service.

Cons: I least like that It doesn't have a way I can get my PayPal set up for payments . It only gives an option for a bank account with my name own it

Overall: I get to schedule my appointment and myself and clients receive a reminder. They also have a choice to go directly to my calendar and see my availability.

I've had quick replies with glitches I've had along the way but I referred a few friends

Oct 17, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Ease of use- great customer support and easy to share on social media and websites I've referred other teacher I know to this app because I've been so happy with the service.

Cons: I'd like to be able to send mass messages to all customers at once or a group of customers at the very least. I've asked and was told it wasn't available.

Overall: Great place to store contact info and schedule of classes

overall i have had a good experience with Visibook

Aug 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: What I like most about the software is that you can view view co-workers schedules and add appointments to their schedule.

Cons: i would like to be able to pick the time frame that appointment notifications get sent out to clients. 24hr, 48hr, multiple notifications.

Overall: the ability to schedule clients and the clients receive appointment notifications. Also, that my partner can view and add appointments to my schedule.

Visibook allows me to easily set appointment availability and book appointments

Mar 05, 2018
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Visibook has an easy interface for clients to see and book appointments, message me as needed, and get automatic appointment reminders

Cons: Ease of use could be improved. Many times I click on a slot in the calendar, and cannot see the proper screen of options (some are cut off, sometimes it is simply blank), and I have try multiple times to complete the task sometimes.

Capterra-loader

I've had a good experience with this app so far. It has helped my business grow as well.

Oct 17, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: What I like the most about this app is the ability for my clients to text me without making it personal on my personal phone. It's almost as if I have a electronic secretary.

Cons: This app tends to have glitches sometimes with scheduling and times which has a tendency to make things more difficult when it comes to a signing appointments.

Overall: This app help my business to grow.

Works perfect for our business

Feb 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It updates immediately to all devices so that we never double book ourselves. It is easy and simple to communicate with clients. It stores our client's contact info, which is nice to be able to access from any device.

Cons: We have not tried the functionality for clients to self book because we require a deposit before booking a date. It may work flawlessly.

Its super easy to use - my only issue is there is no email for questions.

Mar 02, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money

Pros: Nearly everything, the color coding for treatments. Multiple providers. Ease of use. Automatic text messaging. It's free. Guests are actually booking themselves.

Cons: I cannot make it book ahead by two hours - people book last minute and I cannot accomodate them. I only want the bookings every hour or half hour and I have control to change it to every 15 min

Barbershop Review

Dec 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
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Pros: i like the fact that this protects me from no shows. when i have a question customer service is righter to assist me and its a much more personal relationship than other websites.

Cons: I don't like that i can automatically block off vacation time and i also can't send mass texts to all clients or booked clients, if i have an emergency i want to be able to send the same thing to every body

Overall: This app has turned my business from chaotic to organized. Before I used to book clirntd on top of clients and forgot when i told people to come. I would have three 6 0 clock appts. This was frustrating for both me and my clients. now people can easily access my schedule book when they want and get in and out.

Recommendations to other buyers: no tis a great software, i actually wrote about it in one of my peers at school bout how its helped me so much

Great app live it

Mar 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: I take my schedule anywhere I go instead of waiting to go to work and find out what I have opened!!

Cons: Wish they had a invintory app that can input my things I need!! And can keep count and subtract!!!!

Our customer base has doubled in very satisfied customers.

Feb 27, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Visibook is very easy to use for our business and for our customers. It saves us time by allowing our customers to pick and chose their appointment day and time, and to do it whenever they want.

Cons: I would like the providers notified immediately when they get booked for appointments. If this possible I would to be notified that this is possible.

Above and beyond

Mar 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Easy to use and attractive

Cons: Nothing honestly, all the updates I would have suggested have been done. Seems like y'all are on it.

Overall: Ive been looking for an easy to use booking system for months and Visibook has offered a great looking, easy to use and easy to understand service that goes above and beyond my expectations.

Recommendations to other buyers: Keep updating as much as you do. Im less likely to complain when your already on top of potential problems.

Super easy to use for both me and the clients.

Feb 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love that Visibook is so easy to use for both me and my clients. Another reason why I love this app is that it sends my clients a reminder about their appointment the day before so I don't have to worry about confirming!

Cons: Only thing I would change Is being able to see the day overall instead of having to click on each day individually

Great app overall, it definitely has quite a few glitches that it should take care of tho.

Feb 26, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: Interactive with clients. Anyone can book their appointments on the app, which makes my job easier. It is customizable as well.

Cons: This app is glitch heavy. When I'm booking in with someone, the name disappears. You have to input the clients' name 2X before it registers.

Overall: Organization is so easy. Helps if you have a lot of customers. (Barbers, personal trainers, etc)

Removes a TON of scheduling stress through efficient, intuitive, simple interface

Mar 02, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: I am a campus minister and meet with 12-15 students each week. Gone are the days of spending day after day playing text or phone-tag with students trying to pin down a time to meet. I simply send them a link to my calendar, they tap the time that best works, and both of us get confirmations/reminders. I love how simply and visually sharp the app is. No regrets in purchasing!

Cons: While the app does "sync" your VisiBook calendar with, say, your Google Calendar... it will still show you as "available" (and will let clients book your time) when you have another event already scheduled for that time. That's frustrating and has led to several times where people have double-booked.

Therapist's review

Jan 20, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: Ease of use in adding new clients, setting up appointments

Cons: Not being able to simply reschedule a client instead of having to cancel an appointment.

Overall: I love the convenience this app offers me to be able to schedule and notify my clients of appointments or changes in scheduling. I also appreciate the appointment reminders for myself that are emailed to alert me of what I have going on for the day. For the most part, adding clients and scheduling is a very simple process. The only feedback I have would be to be able to reschedule appointments instead of having to cancel them and some type of exit feature that I can close out of a client and begin working with another client. I often find I have to back out of each page that I was in while working with a client and that can be tedious when you are working with several at a time.

Recommendations to other buyers: Not at this time

Very pleased!

Dec 07, 2016
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
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Pros: Very good app! I like how easy to schedule things and that it sends out email reminders for me and the client.

Cons: The calendar when you look at it as a whole it just shows dots. It would be nice if it showed the name of the client or something

Overall: I am very pleased with this app! The only thing I wish was different is that you could choose what goes on the email out specifically.

I work as a psychotherapist and this app works great for me.

Aug 07, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: It saves me a lot of time sending reminders automatically. My clients can now confirm via text trough the app. No need to give away my private number.

Cons: Some times it takes long to load my clients list but I'm sure they will get it fixed as I've seen improvements take place lately.

Overall: Automate the process of appointment reminders and confirmation

Love this for my Massage Business!

Feb 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of use, and convenience. It sends a booking confirmation to my clients phone or email; and an appointment reminder the day before their appointment. I rely on this app now for my clients and business to run, it's made life a lot easier and it's even reduced no shows and missed appointments by almost 100%.

Capterra-loader

Functional

Mar 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: I like how easy this program is. I literally pull my phone out and schedule appts in seconds. I love the automated reminders for me and my clientele.

Cons: The only thing is, I wish I could respond to clients via text rather than having to go into the actual app to respond.

Overall: Order, organization, and the ability to manage multiple appointments.

Great Features, Low Price

Feb 26, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: monthly fee is less
Automatic text or email reminders for clients
Sign on with multiple devices
This software has such competitive pricing for all of the features included!

Cons: Multiple settings locations make it hard to remember where each specific control is located
I really wish there was an app for Kindle devices

Visibook has relieved me of scheduling hassles; customers love the freedom to make their own appts.

Feb 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money

Pros: Customers can make an appointment right from the website. It actually makes it more likely that they will make that first appointment.

Cons: The options are great; I have asked for a feature that I could set so people could not make an appointment for a certain number of hours in the future. That would reduce surprises.

So easy to use

Aug 04, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like how easy it is to set appointments, and I don't have to take extra steps to let clients know about or remind them of appointments

Cons: Everything can always be more customizable, but can't think of anything off the top of my head. Overall exceptional

Overall: Easy to create and customize appointments, track and view clients and trainers

To the point,booking.

Aug 01, 2017
3/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Reminders. (New) ability to adjust service time length. Ability to control what services clients can book remotely.

Cons: Not being able to respond to the clients text, from my phone, only in app. Only some clients are getting my location info in the notification, why?

Overall: Remote booking, reminders, ease of use, affordability

Unusable since the update

Feb 11, 2017
3/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
Likely
Extremely
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Cons: Not easily used. I am considering finding a different app for my calander.

Overall: Before I updated my app I could book appointments. Now things are different and there are no directions. Help

Vendor Response

by Visibook on February 13, 2017

Ev, Sorry to hear you are having issues booking appointments. I'd like to understand better what update changes are making it difficult to use Visibook. Please contact us through Tech Support.

Very easy to use

Aug 01, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use quick to add appoinymet and it syncs with my other devices. Able to make apts everwhere i go , even if i am out of the salon.

Cons: There should be a feature where it tells you your income over the month. So we able to work out what our income is month to month.

Overall: Good way of making my appointments

I've recently switched over to using Visibook and it has changed my life!

Feb 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love the simplicity of this app. It is easy to navigate, store client info, and the calendar is straight forward and easy to view.

Cons: It takes a little bit to load but, other than that, I really can't complain! This app is so easy to use.

Overall: More free time and my clients enjoy being able to book themselves in.

Best scheduling app out there!

May 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The app is easy to set up and use. My customers have adapted to using Visibook to schedule their appointments with ease.

Cons: Honestly, I love everything about it! The only aspect that I feel could be changed (and it could be my error and it the app's error) is when I need to switch customers in appointment time slots- I have to cancel one appointment to be able to use the time slot. It would be nice to be able to choose any time frame- even if it is already occupied by another customer.

Overall: I have been able to completely remove myself from my customers' scheduling process. I no longer have to juggle my availability with my customers'. They can view my open appointments and schedule accordingly.