# SuiteCRM Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about SuiteCRM Software - reviews, pricing plans, popular comparisons to other CRM products and more.

Source: https://www.capterra.com/p/151031/Legal-CRM

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# 

 SuiteCRM Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

SuiteCRM

## What is SuiteCRM?

Solution to automate billing, client management, timesheet entries, and more.

## What is SuiteCRM used for?

[CRM](https://www.capterra.com/customer-relationship-management-software/)[Legal Case Management](https://www.capterra.com/legal-case-management-software/)

Overall rating

Based on 6 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Contact vendor  
for pricing

Free trial  
not available

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### SuiteCRM

4.8 (6)

VS.

[4.5 (4,451)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/)

Starting Price

Contact vendor

Starting Price

$20

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.7 (6)

Ease Of Use

4.4 (4,352)

Value For Money

4.8 (6)

Value For Money

4.3 (3,488)

Customer Service

4.2 (5)

Customer Service

4.4 (3,496)

## SuiteCRM alternatives

[4.4 (18,765)](https://www.capterra.com/p/61368/Salesforce/reviews/)

Starting price

$25.00

Per User, Per Month

[4.3 (6,964)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/)

Starting price

$14.00

Per User, Per Month

Highest Rated

[4.7 (721)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/)

Starting price

$7.00

Per User, Per Month

[4.5 (819)](https://www.capterra.com/p/152769/eWay-CRM/reviews/)

Starting price

$20.00

Per User, Per Month

[View all alternatives](https://www.capterra.com/p/151031/Legal-CRM/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Activity Dashboard

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

API

4.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Application programming interface that allows for integration with other systems/databases

Contact Management

3.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Manage, organize, and store contact information

Lead Management

4.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Store information about leads or contacts and track, manage and nurture them throughout the sales process

Workflow Management

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Create, design and manage workflows for repetitive tasks

Billing & Invoicing

Create, manage, and send invoices or bills to customers

SuiteCRM 14 features

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Application programming interface that allows for integration with other systems/databases

Create, manage, and send invoices or bills to customers

Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process

Manage contact details and communication with clients

Private online space that lets businesses securely share documents and provide information access to clients

Manage, organize, and store contact information

Store, manage, and track all electronic documents in a centralized location

Track delivered, received, and opened emails

Store, manage and track all forms in a centralized location

Store information about leads or contacts and track, manage and nurture them throughout the sales process

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Measure and track time including hours worked and paid time off (PTO)

Create, design and manage workflows for repetitive tasks

Get Advice

We can help you find the software with the features you need.

Features

4.2 (6)

4.2

Based on 6 reviews

## Pricing

Value for money

4.8 (6)

### Starting price

Contact vendor  
for pricing

Free trial  
not available

Value for money

4.8 (6)

4.8

Based on 6 reviews

Connect with a Capterra advisor for a free 15-minute consultation

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## Support, customer service and training options

Customer Service

4.2 (5)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.2 (5)

4.2

Based on 5 reviews

## User reviews

Overall rating

4.8

Based on 6 reviews

Filter by rating

5(5)

4(1)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

EJ

Enghien J.

Manager

Real Estate

### "Review for SuiteCRM "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

December 9, 2025

SuiteCRM often offers sufficient functionality, flexibility, and control at a low price. This has made it a good choice for my organization.

Pros

I appreciate its high level of customization, which perfectly aligns with the specific needs of my organization. Additionally, it seamlessly integrates all processes involved in sales and customer management, making it incredibly user-friendly.

Cons

I feel the user interface is a bit outdated. They would make it more modern and user friendly to the users

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Pedro L.

CEO

Information Technology and Services

### "Good that it's free in community version"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

0.0

0.0

Likelihood to Recommend

6/10

March 16, 2024

Pros

It's a great tool to be free. The fact that we can actually have a ready to use CRM for free and, being open source, integrate it with anything we want to (if we have the skills to do it), it's indeed great.

Cons

It's not easy to implement, that's for sure. One must have patience and knowledge to be able to learn and fix all errors that appear along the way

Switched from

[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)

[Pipeline CRM](https://www.capterra.com/p/75608/PipelineDeals/)

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

James M.

Developer

Information Services

### "The perfect solution for start-ups to finish-ups"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 22, 2022

The custom configuration and integration with Drupal modules have been great. We now have real-time data exchanged between our Drupal platform and our CRM.

Pros

First of all, is the simplicity of the open-source platform and how easy and quick it is to implement and start using. The ability for the platform to allow for custom configuration and integrations is also excellent. The overall cost savings to features compared to other full SaaS CRM platforms is excellent. We are very happy with the platform and will continue to expand the functionality and integrations.

Cons

I would have liked a bit better up-front email configuration, however, the resources and support for email is excellent. Not much that we don't like about SuiteCRM.

Switched from

[SugarCRM](https://www.capterra.com/p/231638/SugarCRM/)

Better support

Alternatives considered

[OpenCRM](https://www.capterra.com/p/129881/OpenCRM/)

[CiviCRM](https://www.capterra.com/p/79192/CiviCRM/)

Reasons for choosing SuiteCRM

Better control and integration

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

ED

Eponon Denis E.

Freelance

Marketing and Advertising

### "Outil efficace pour analyser des clients"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

3.0

3.0

Customer Service

3.0

3.0

Likelihood to Recommend

9/10

October 15, 2021

notre équipe commerciale utilise l’outil CRM tous les jours. Le service client et la Direction Générale trouvent leurs informations efficaces afin de maintenir les données clients à jour. La collecte des données et le traitement des activités nous aident à créer une base de données de plus en plus riche.

Pros

C'est facile à utiliser et à personnaliser. Nous avons adapté certains de nos processus internes tel que le processus commercial avec l’outil Suite CRM. Ce logiciel prend en compte la gestion des contacts, le marketing par e-mail, le calendrier et suivi des appels téléphoniques intégrés. Il possède de nombreuses fonctionnalités.

Cons

L’outil doit s’améliorer au niveau de plusieurs fonctionnalités en intégrant des tableaux de bord plus esthétique.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

US

Usman S.

Consultant

Information Technology and Services

### "Very good CRM"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

3.0

3.0

Likelihood to Recommend

10/10

April 6, 2021

We are using it since 7 years. We use it mainly for checking/ adding customer interaction, sending emails and Sales purposes. It is the best Customer Relationship Management software available in the market for free.

Pros

FREE: No license cost etc. Open source Rest Based Mobile friendly

Cons

No support from team. Community is not very vibrant. Bugs take long time to be resolved. less add-ons available for integration. Reports are not very basic

Alternatives considered

[SugarCRM](https://www.capterra.com/p/231638/SugarCRM/)

Reasons for choosing SuiteCRM

It is free, open source and easy to use interface.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Navas F.

Marketing Expert

Computer Software

### "Simple Yet Powerful"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 25, 2018

Easy and Very user friendly.

Pros

it is simple and at the same it is very convienient in every way. love the way how user friendly

Cons

In my using experience of LgalCRM I haven't found any negatitivity

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

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