SPARK

Pros: The ability to have multiple groups. The ease and efficiency of using with multiple people, and having all program information in one thread rather than multiple emails.

Cons: Leaving a group and having to be invited back in. Not being able to alphabetize messages and having to scroll. Having pop ups throughout the day and not being able to filter messages.

Pros: Love the enterprise wide messaging to communicate with all employees very easily.
Spark has made new employee onboarding quick and hassle free. For us, it has definitely been a time saver!

Cons: There is not much to dislike about Spark, but the cost would probably be the biggest disadvantage. The amount of time that Spark saves though is well worth the investment.

Pros: Since the moment I was browsing the site, through having the team help me implementing it, the support provided was outstanding. They helped me with pretty custom things and showing me the best way to create my program. I was amazed by the level of service!

They helped me with a program on a WordPress/ Shopify site, which was pretty hard to find.

Cons: There are some limitations in terms of design, but that's the same with other programs I've used. Templates are provided, and you need to work around what is available.

Pros: RewardStream team's flexibility to accommodate requests and program rules unique to Sprint's referral program. RewardStream referral platform has the ability to launch promotions, track detailed referral analytics, and easily allow our customers to make referrals. Our customers' privacy is very important to us and RewardStream was able to work with our Legal team to accommodate all the necessary procedures to ensure that everything is in compliance.

Comments: RewardStream has empowered our team to acquire new customers through incenting and rewarding our loyal ones. Their website is clear and intuitive, allowing customers to easily navigate their account and make referrals through various mediums. RewardStream offers an array of customer communication tools which engage members at every point in the process ensuring they complete the actions required for membership, ultimately leading to new acquisitions and increased revenue for your business. Access to member behavior and reporting metrics is provided through their self-service portal, giving you the metrics and resources needed to manage your program and view progress daily. They are excellent partners, quick to provide fresh insight to concepts and ideas bringing their extensive knowledge and experience to make your program successful. The team has gone above and beyond in responding to our requests as they arise. RewardStream offers a great product and tremendous service to its clients.

Pros: We were delighted with the subject matter expertise that RewardStream brought to the table when helping us develop our referral program. The portal is as easy to use as Gmail.

Cons: Not much to complain about. Wish we'd started a long time ago with a solution like this.

Overall: At our business we close 69% of business that comes from a referral. We differentiate in the market on customer service¿so customers are happy to refer us but we needed a systematic way to approach referrals. RewardStream offered us a simple solution to manage and track the referrals that our clients make on our behalf.

Recommendations to other buyers: It was worth while putting some thought into the rewards that we wanted to share with our advocates. A little bit of planning goes a long way with a referral program.

Pros: The ease of use for our members. The process is very user friendly which is great for our members.

Cons: There is little to dislike. The team works hard to stay up with trends and to update the platform when suitable.

Overall: The platform is easy to use the team at RewardStream are very open to suggestions and feedback on how they can make it better for us and our members. The team are responsive and very easy to deal with.

Recommendations to other buyers: I would recommend the software & the team at RewardStream.