Who Uses This Software?

Peakon believes people should always come first. Without great people, you can't have a great company with happy customers


Average Ratings

16 Reviews
  • 5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $2,500.00/year
    See pricing details
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Peakon
  • peakon.com/
  • Founded 2014
  • Denmark

About Peakon

Peakon automatically collects employee feedback, analyses it, and then delivers you back the insights you need to improve your business - in real-time. Our platform works everywhere, for everyone. Peakon is translated into 35+ languages, can deal with complex organisational structures, and is able to handle tens of thousands of employees. Employees submit feedback via web, mobile browser, SMS, kiosk or native app. We can literally handle anything you throw at us.


Peakon Features

  • Cultural Alignment
  • Employee Alignment
  • Employee Awards
  • Employee Guides
  • Feedback Management
  • Goal Management
  • Health & Wellness Programs
  • Performance Management
  • Rewards Program
  • Social Recognition
  • Surveys

Vendor has not completed this information.


Peakon Reviews Recently Reviewed!


Capterra-loader

very easy to use, nice UI and backed by solid research into what engages/motivates employees.

Dec 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The ease of setup and daily use. I can now constantly follow engagement in (almost) real-time and I can even interact and reply on questions etc.

Overall: Real-time insights into engagement/motivation as well as a focus on the subject among the whole team.

Great onboarding experience with strong support from staff.

Dec 13, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: The dashboard, the ability to download information directly into a PowerPoint presentation, the ability to reach directly out to employees anonymously to gather further information about vague comments and the science behind the results.

Cons: Nothing specific. I am still new in using it, so the data seems a little daunting at times, but I am sure that in time, I will be able to sort, filter and get the exact data I am looking for. So far, it seems pretty intuitive.

Overall: Ease of use, detailed reporting and automatic downloading of data in a Power Point presentation that just has to be tweaked based on my personal situation.

Peakon is a very insightful, effortless and customized tool

Dec 04, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: The ease of use and roll-out to our management community.
Real-time employee pulse data
Flexibility of the features, from questions, to survey and question frequency and set-up
The on-going developments, enhancements
This is not part of the software- but the support from Peakon has been phenomenal. Quick response time and insightful as they describe what we're looking for and they help us land the vision and execution. During set-up, our account rep was flexible with her time in accommodating our global timezones. When we were assigned a new account rep, there was a warm handover and the service has continued at its high level. Working with the Commercial side on expanding our subscription was also streamlined and without headache. It was straight-forward and our account rep was able to clearly explain the features, benefits and value of the subscription. She was so articulate in pitching the features and benefits, I was able to get an instant approval from our Finance Director.

Cons: There isn't anything we don't like. We did ask for a custom one-off survey design, which Peakon was not able to do. However, they asked questions and offered an alternative that more so aligned to our objectives and what we were trying to achieve.

Overall: real-time employee engagement/pulse data
Heat map analysis that allows us to get targeted on populations that need attention
automatic assignment of manager access
quick reference tools
benchmarks against the industry
the ability to level-set against certain benchmarks, such as time in position

Peakon is extremely easy to use and navigate. The quick access to data and information is amazing.

Nov 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The platform is the most modern and progressive tool on the market. Having real-time data the day after the survey closes and having the ability to watch scores improve or decline through the next open survey session is amazing. The dashboards are easy to navigate and I love the ability to slice and dice the data in many different ways. We are able to action plan and communicate results with our managers and employees within weeks after taking a survey. This helps engagement when employees feel they have been heard. The data has been transformational for us as an organization who has not had such a tool. We reference the results and actions we are taking often as we continue to communicate business changes.

Overall: Real-time data on how engaged our employees are and the concerns that they have. We received great information that helped us determine our priorities from a business perspective that would positively impact our employees, morale and the culture.

Peakon provides excellent feedback through reports on employees' opinions.

Nov 28, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The reporting is really great, along with being able to drill down into specific segments within the responders.

Cons: Flexibility in questions, although you have the opportunity to review and submit custom questions, as needed.

Capterra-loader

Traditional annual engagement surveys can't begin to compete with Peakon.

Nov 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: With Peakon, we get a constant pulse on the issues that concern our team members, allowing us to see trends over time. Our employees get an anonymous feedback mechanism (and they use it!) with a direct line to the executive team. And our HR team can see what managers/teams need some extra attention. It's allowed our HR and executive team to be much more proactive in their approach to engagement. It has provided a way for us to put objective metrics to what is normally a very subjective

Great system, intuitive to use and quality customer support.

Nov 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: It's been so easy to implement, the dashboards give real time information in digestable formats. It's user friendly for people to complete the survey and also to review the information.

Cons: There's not a lot to dislike. It's configurable and you can add in as many attributes as you want to view data together. I just wish we could get it to talk to our HR system!

Overall: it's early days but it's got the management listening and thinking and the employee's have the mechanism to tell us what we are doing right or otherwise.

Capterra-loader

Recently started using this platform

Nov 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: The ability to pinpoint areas of the business and what priorities are required by each area. Allowing the managers to own the data.

Cons: It would useful if you were able to produce an additional company level group under the schedules element.

Overall: Ease of use

Capterra-loader

No better way to measure employee satisfaction.

Nov 24, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Conducting employee surveys allows us to obtain crucial feedback to support our employees, working environment and future company strategy.

The customer support team always listen to suggestions and the product keeps getting better and better. We are a big fans of Peakon here at Lombard Risk.

My overall experience has been exceptional.

Nov 21, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The software is easy to use and understand. There is so much functionality and features within the platform that allow me to share information with my team members. For example, any manager or leader can export all of the open-ended and driver comments to an Excel spreadsheet which can be emailed to an applicable team member. This also allows managers to construct a plan-of-action without a lot of work.

Cons: Many of our employees have requested the ability to view their grading history so that they can compare answers.

Overall: The most important benefit is a real-time insight into our company culture. This benefit is extremely valuable to companies like ours that are growing at a very fast pace.

Really useful way of measuring engagement and identifying problem areas.

Nov 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Easy to use, lots of help if we need it. The export report is good as it is easy to present to teams for feedback.

Cons: The monthly surveys take a bit of getting used to for staff. We also have a complicated departmenal structure and that can make reading the results confusing sometimes.

Overall: We get much more tangible results on our internal communications now, rather than just guessing who isn't engaged and why.

Very User Friendly and excellent Customer Service

Nov 20, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The system is very User Friendly, and very easy to edit or update content, the flow makes sense, and overall customer service is very efficient

Cons: Would like to have a report writer capability, however, am just learning the reporting aspect of the program.

Capterra-loader

Peakon met my needs to engage my teams and gather their sentiment and feedback anonymously.

Nov 20, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Peakon engages my teams, complementing my efforts to understand and address my teams' needs and concerns. Once you configure the application based on your needs, Peakon sends the pulse surveys and collects information anonymously. I like the candid feedback mechanism, how I can acknowledge comments from my teams and engage them in correspondence while preserving their anonymity. Love the dashboard, various ways to see the comments, segmentation, and eNPS based on our industry. Also, love the graphs and heat maps that help me dissect and truly understand where my teams stand.

Cons: Reporting. Need a reporting module that I can create ad-hoc reports to answer my questions. Also, really need a mobile app with Admin functionality. A lot of us are on the move and we rely on our mobile devices to get our work done.

Overall: Understand my teams' sentiment and help me make our workplace better for everyone. Provides metrics that I can use to measure and improve our performance.

Easy to use and gave us great insights

Jul 02, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Easy to use for both management (to configure, see results) and staff (to give feedback on the company and their experience).

Cons: The software was great. We couldn't slice the data down to all the views we would like but that is a function of the (necessary) anonymity for employees within a small organisation.

Overall: Gave us great feedback on where we were doing well and where we needed to improve to moviate retain staff and build our culture.

Excellent tool for getting actionable employee feedback. Love it!

Jun 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: We've used Peakon for a number of years now and found it super useful for getting constructive feedback from our staff. The tool is easy to use, insightful and good value for money. I've recommended Peakon to a number of businesses in the UK and beyond.

Overall: Staff feedback, improvement in culture, more trust and transparency within the organisation.

Amazing product for real-time employee engagement that everyone in our team loves!

Jun 30, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: - Easy to setup
- Amazing user experience that works well on mobile
- Every manager gets a personalised dashboard with insights just for their team
- Flexible scheduling; can be run weekly, monthly etc
- Great support

Cons: - If you are moving from an annual survey it's quite a shift to more frequent, so you need to ensure everyone is onboarded properly
- Would be nice to have manager apps for dashboard (although it does work on mobile browser)