Retail STAR

3.5 / 5 47 reviews

Who Uses This Software?

Our system is designed to meet the needs of small to medium sized retailers in the specialty retail market such as apparel, footwear, paint, dance, skiing, pharmacy, arts & crafts and museums


Average Ratings

47 Reviews
  • 3.5 / 5
    Overall
  • 3.5 / 5
    Ease of Use
  • 3.5 / 5
    Customer Service

Product Details

  • Free Demo
  • Deployment
    Installed - Windows
  • Training
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • CAM Commerce Solutions
  • www.camcommerce.com
  • Founded 1983
  • United States

About Retail STAR

Fully Integrated RetailSTAR POS software has been the industry leading Point of Sale software for over 30 years and has set the standard by which all others are measured. RetailSTAR provides a simple, affordable and powerful solutions that automates the movement of inventory in your brick-and-mortar or e-commerce store. This includes managing inventory, selling inventory, customer tracking, and integrated web storefront and accounting. We service all retail verticals.


Retail STAR Features

  • Barcode Scanning
  • Commission Management
  • Customer Account Profiles
  • Discount Management
  • eCommerce
  • Gift Card Management
  • Inventory Management
  • Layaway Management
  • Loyalty Program Support
  • Ordering Automation
  • Pricing Management
  • Restaurant POS
  • Retail Management
  • Returns Tracking
  • Sales Tracking
  • Touch Screen

Retail STAR Reviews Recently Reviewed!

Terrible customer service

Jul 06, 2017
1/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: The reporting is much more robust than my previous system. We found that we are able to manage our inventory much better than other systems.

Cons: The sales people sell you on a lot of features that don't exist or cost a lot more to use. The program crashes A LOT and the customer service is really hard to get ahold of. Even on our launch day, we had our in house IT person helping to trouble shoot and he said he had never worked with a worse company. The help desk doesn't actually know much about the system.

Overall: The only benefit I have received is I am able to pull reports that show more detail than my old system.

Then Marketplace

Apr 17, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: We have been using Retail Star since we opened our doors 9 years ago. The software is very user friendly and transitioning to updated software has always gone smoothly.

Retail Star Review 4-17-17

Apr 17, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It ease of use.

Cons: Some areas of the software seem to be setup for a clothing retail store.

Overall: Overall we like Retail Star as our POS software provider. Like any software it has it's good and bad but overall it functions for our needs perfectly. Customer service is very easy to reach and seems to answer all our questions and if the cannot resolve it right then they find the solution and call back. Overall I would recommend this software for any business as it is easy to follow functions well in a retail environment. .

Retail Star User

Apr 13, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Ability to track sales.

Cons: Can't use any Credit Card Processor has to be their Credit Card Processor if you want it integrated with Retail Star.

Overall: I would have given them higher marks if our company could use any Credit Card processor integrated into the Retail Star Point of Sale System.

Recommendations to other buyers: Sometimes it takes a while to get a tech support person. Time is money when your system is down.

Not a STAR to our store

Apr 12, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: nothing

Cons: everything

Overall: This company and software failed us and nearly ended a successful 14-year business but only due to our loyal customers were we able to stay in business and have committed to finding other software and support as soon a possible. Even when confronted with the problem the company acknowledged they were wrong but refuse to make good on the contract.

Recommendations to other buyers: redesign it and hire honorable employees

Vendor Response

by CAM Commerce Solutions on May 05, 2017

Hi Nancy, CAM Commerce has been in business for over 30 years, successfully offering thousands of retailers a one source solution to their retailing software needs. We offer a variety of valued added services and features, including but not limited to E-Commerce, frequent buyer, gift cards, retail forecasting, accounting solutions, datamining, and vendor catalog imports.  We take pride in our partnerships with our retailers as such we offer real time technical support with over 90% of all inbound calls answered within three minutes. In addition we offer monthly training webinars as well as training customized to the retailer¿s needs. It is disappointing that a problem was not resolved to your satisfaction. We would love the opportunity to work through any remaining concerns, turning your experience with us around.  

Very small specialty retailer, longtime user

Apr 11, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: easy, great customer database

Cons: too much...I only need a fraction of what's available (and I wish it were still free and basic!)

Overall: This is an easy to use system for my small one person store. I don't need or use the fancy bells and whistles; basically, just the POS, inventory and customer database, which works great for me. I upgraded from the free Retail ICE program years ago. The customer support was great helping with the upgrade and the monthly fee (no, not free anymore) is reasonable.

Cam review

Apr 10, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: The POS is easy to use even if you are not computer savy. I like the ability to reference receipts by name and for exchanges. People love the rewards program (FB).

Cons: The monthly cost is high, and when there is an upgrade they want to charge on top of that for help.

Overall: I have had several problems with Cam in the past-the upgrade to chip readers was a disaster. Part of the problem may have been with Xcharge-but it took a long time to resolve. have gotten through that and hopefully all is well now. I think the program is fairly intuitive to use for most people. I think the support is high monthly since they want you to pay training for many questions.

Great solution and even better support!

Jan 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We are a specialty footwear retailer. RetailSTAR is more than a POS. It provides us with visibility of our inventory, sales, and customers. The POS is easy to use, plus our clerks can accept coupons, gift cards, and process credit card transactions on the screen. The systems inventory and sales reports help us make decisions that reduce costs. We are able to look up sales and customer data, product SKUs, quantities on hand and on order, and vendors in a single place. The service we get from our sales person and their support department are excellent. They are very patient and always available when we need help. That's what differentiates RetailSTAR from their competition.

Comprehensive Solution for Shoe Retailers

Jan 02, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The depth of custom reporting is great!

Cons: After updates, some features require more clicks of the mouse to accomplish what we used to do. This is due to increased functionality but our employees didn't care for it.

Overall: We have used Retail STAR since 2006. The migration from a Unix-based solution went smoothly and Retail STAR is continuously updated.

Retail Star Experience

Dec 21, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Functionality and adaptability. Ease of use.

Overall: This software is adaptable to nearly any situation. Great training and support. If you need a solution that does more than just the basics, this is the one. User feed back is valued and new features are continually added.

Retail Star has evolved into an excellent retail management software system

Dec 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We have been using retail management software from Cam Commerce Solutions since August 1, 1997. Our store consists of ten departments within a 22,000 square foot building. We carry over 40,000 active products from Estee Lauder and Clinique cosmetics, Brighton jewelry and handbags, TrollBeads, John Medeiros jewelry, Vera Bradley, women's and children's clothing, Hallmark greeting cards, home décor and decorative accessories, dinnerware, kitchen and gourmet products, natural products, pharmaceuticals, hearing aids, giftware, bath & body items, toys, books, gourmet candy and cookware. Last summer we added another checkout in our children's department making a total of eleven POS stations on the sales floor. The main reason I chose CAM Commerce Solutions back in 1997 was the fact that their system tracked each and every customer¿s purchase and allowed us to target our direct mail advertising to those customers based on what products they bought during a specified period of time. Our customers are impressed with the ability of the Retail Star system to keep track of their purchase history. If a person wants to know what color Estee Lauder eye shadow she purchased six months ago, our sales associates have the data at their fingertips. If a mother forgot what brand of vitamins she purchased for her child three months ago, we just look it up for her at the POS station. CAM's Report Star application is the best I've ever used. Customized real-time reporting is a snap and large segments of data can be analyzed in just a few minutes. I can generate any report I could possibly need to run the business. It¿s very easy to use and displays the results on-screen for review prior to printing. It will also convert the report to an Excel file so I can play with the numbers to my heart's content. Taking physical inventory has always been a chore, but with Retail Star and wireless portable data terminals, we completed our inventory in record time last January (2016) Purchase order receiving is a breeze because our wireless PDT is directly connected in real time to the Retail Star product table. If an item isn't in the database, the device audibly notifies the user so the product can be added to the system in product maintenance. Retail Star will create a purchase order based on various criteria and then allow us to transmit the order to the vendor electronically. We've been using this process since 2003. It cut the time it took for orders to arrive from a major cosmetic company by 50% and increased inventory turns. Driving traffic with frequent sales and promotions is another key to success in the competitive retail environment of today. Running items on sale and creating promotions is easy and fast with Retail Star. Last spring (2016), there were significant improvements to the sales promotion application within the Retail Star system which further automates and reduces checkout time because sales associates are not required to manually edit the sale price to match a specific promo in our marketing campaigns. I could go on and on about the features, advantages, and benefits of Cam Commerce Solution's Retail Star POS system. It would be difficult to imagine a retail operation that is more complex than Tobin¿s, especially when you add the fact that we also provide first class pharmacy services. If Retail Star can handle our business, I¿m confident it can handle yours.

Pros: Report writing application (Report Star) is fantastic! Targeting customers through direct mail marketing based on purchase history. Ability to set up promotional pricing at POS. Example: Purchase an item for $15.00 that normally sells for $29.00 with the purchase of 3 greeting cards. When the third card is scanned, the price of the promotional item changes from $29.95 to $15.95 automatically at POS. Basic POS functionality is excellent. Returns, Special orders, and layaways are a breeze. Gift card sales and redemption work great. We've been using EMV signature capture devices since November 2015. EDI ordering with major vendors works very well.

Cons: The price change utility can be somewhat cumbersome due to the inability to select and delete multiple items from a price change batch. Items must be individually deleted. I believe development is working on this issue.

Recommendations to other buyers: It would be difficult to imagine a retail operation that is more complex than Tobin¿s, especially when you add the fact that we provide first class pharmacy services. If Retail Star can handle our business, I¿m confident it can handle yours.

Highly Recommend RetailSTAR

Nov 01, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: RetailSTAR is by far the best POS system our staff has used. CAM Commerce provided us with hands-on training to quickly onboard all our staff, and we have since improved the customer experience at checkout. The backend is powerful, yet easy to use, and allows me to track inventory and ensure accurate stock levels. With the holiday season approaching I am confident in our ability to keep up. Overall, great retail solution!

Pros: I particularly like that all the functionality is provided in a single platform. This helps me streamline my daily processes. I offer gift cards and manage markdowns which have increased sales and customer satisfaction throughout our 10 stores. RetailSTAR also provides my accounting staff with exactly what they need including a balance sheet that is up to date.

Recommendations to other buyers: If you are considering switching POS systems, I would highly recommend RetailSTAR

Comprehensive POS System

Oct 26, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: I've been using this system for a little over 5 years now. It has everything that my small business needs. You can completely customize to fit your needs. Don't need certain tabs such as color or size? No problem! In two clicks, you can make it your own. I have used other POS systems in the past, and it's no comparison. I will not be heading anywhere else, this is the system for me. If a question does ever come up, their support staff is very knowledgeable and attentive. I have never had a bad experience with them. In some instances, they have even called me back just to check in to make sure everything was working the way it should. That's a level of care I couldn't ask for. Overall, it's a great system, and one that I would recommend to a business of any size!

RetailStar/IStar

Oct 12, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: What a life saver. The amount of time it saves is amazing. The accounting module pays for itself. No Quick-books or any other accounting software is needed. The communication between RetailStar and IStar is also a great feature. Our eCommerce site is updated every few hours to keep our inventory and pricing up to date. Even our staff who have a fear of computers are able to learn and use the POS.

Pros: The integration between the POS and the accounting module. The add on of the IStar for our eCommerce has been great

Retail Star

Oct 11, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Comments: We've used Retail Star since 2001. Over the year's the software has served us well for managing our inventory, processing sales, and tracking customer information, and managing orders. One of our favorite features is ReportSTAR which makes reporting on sales, customers, and inventory very easy and very customizable so we can quickly get the information we need and export in a variety of formats including CSV.

Poor customer service

Sep 08, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: At first, I thought it would help us organize everything. Way too much work. Way too time consuming.

Cons: Customer Service. Heard very little from them after installation. Renewed automatically for a full year without a phone call or email. Must be they have to trick people staying as a customer.

Recommendations to other buyers: Make sure you need what they offer. After getting into it, I don't need 99% of it.

This software was one of the best moves our company has made.

Aug 11, 2016
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The technical support staff's knowledge of the product is fantastic. The software itself is very in-depth.

Cons: As with any software as new releases come out there are bugs. The good thing is that the company is quick about releasing patches to fix the bugs.

Recommendations to other buyers: This software is great for a growing company as well as any business not matter what size. The level of detail in the reporting for this software as well as the ease in which it allows me to track and re-order my inventory is amazing. It is a lot of hard work to get everything set up in the beginning but once you have, it is well worth it.

Grade A Service!

Jul 25, 2016
3/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The ease of reporting, getting sales and Inventory.
The majority of tech support is very helpful when it comes to alleviating problems/issues, quickly.

Cons: Polling...
This has to be one of the worst features of this software. It seems there are issues with this everyday, and we can only get ahead of it every once in a while. On going problem area.

Overall: Overall, this POS system is pretty easy to use, very direct, and once you learn more about it, very helpful! There are a lot of great tools and functions to use for everyday operations, and always more to explore!

Easy to use & reliable

Jul 06, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Really easy to use.
Drop down menus & simple to grasp.
Taught myself most everything because it just made sense that things would work the way they do.

Cons: Doesn't have as many bells & whistles as some systems but they a) aren't needed in my shop and b) usually just seem like a new area for problems so I'm great without them!

Overall: Been using this since I started my position in 2010.
easy & reliable so 1 thing I don't have to worry about in the "crazy" of retail.

Recommendations to other buyers: Only thing I wish for is a little easier to use manual and more email support for questions. Call in takes to long in retail world.

Great reporting capability, can be complex for beginners

Jun 17, 2016
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Powerful reporting with custom report options and build from the ground up report wizard. Customer purchase tracking and reporting built in.

Cons: Complicated, hard to learn for our less computer savvy employees. Buggy, crashes occasionally. If you pay for the tech support they are pretty good at getting things running again but sometimes I feel like I know more about the system than they do.
Costly, not an cheap system to buy and the hardware and supplies are usually higher priced than you find elsewhere for the same products (printers, barcode scanners, price tags, etc).

Overall: Very good reporting features, can be as simple or in-depth as needed with a large variety of options. Gift card integration is seamless and customer profile and purchase tracking are great. A very good system if you take the time to learn it.

Recommendations to other buyers: If you know your way around a computer and take the time to learn what this system can do, this system is very good and has a lot of powerful features. If you are looking for something user friendly right out of the box and easy for beginner computer users, this isn't it.

Running software in retail drugstores.

Jun 09, 2016
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: Great customer service and support. Retail Star offers broad reporting options. Easy to integrate credit card processing. Hardware purchased from CAM works and is very durable.

Cons: Need to add some additional information for vendor ordering.

Recommendations to other buyers: Make sure that your software vendor offers turn key options that include hardware.

Upgrade to 10.1

Jun 07, 2016
3/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros: *Gift certificates are so much easier to find. Our favorite part of 10.1.
*We also enjoy the Item Group Buttons - this makes it easier to ring out rental, alterations
and gift wrapping.
*Being able to label past employees as in-active.

Cons: *Not being able to do a negative ROA on a customer's account.
*Not being able to add multiple stores to an employee's security setting.

Sixteen years of use in a large retail bicycle outlet.

Jun 06, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros: Retail Star 10 is very intuitive once one becomes accustomed to all of the new features.
Phone support is outstanding.
Our salesman, Peter, has been a wonderful resource for our business.
Unlimited reporting configurations give detailed insight into the state of our business.
Con: System can be a little complex for novice users.

We love our system including our integrated EMV card readers. All of our POS concerns have been competently addressed by Cam Commerce during our sixteen years of use.

We have been using retail management software from Cam Commerce Solutions since 1997.

May 19, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: We have been using a POS system to help run our business since 1987. Our store consists of ten departments within a 22,000 sf bldg. Our business will be 103 yrs old in July. We have over 100,000 items in our database and 11 POS stations on the sales floor.
I chose CAM back in 1997 because their system tracked every customer purchase and allowed us to target our direct mail advertising to those customers based on what products they bought during a specified period of time.
Customized reporting is a snap and large segments of data can be analyzed in just a few minutes. It's easy to use and displays the results on-screen for review prior to printing.
Physical inventory was taken in record time last January using the wireless PDT provided by CAM. The PDT also makes purchase order receiving a breeze because it's directly connected in real time to the Retail Star product table. If an item isn't in the database, the device audibly notifies the user so the product can be added to the system.
RS will create a purchase order based on various criteria and then allow us to transmit the order to the vendor using EDI.. It cut the time it took for orders to arrive from a major cosmetic company by 50%.
Driving traffic with frequent sales promotions is another key to success in today's competitive retail environment. Running items on sale and creating promotions is easy and fast with RS. Recently, there have been many improvements to the sales promotion application within the RS system which further reduces checkout time.
I could go on and on about the features and benefits of the Retail Star POS system. I didn't rate the system with five stars because there is always room for improvement. Due to the complexity of the retail environment and the large number of variables that occur at POS, there will always be enhancements that can make the system better. If you're looking for a retail management solution that is problem free, good luck. There will always be glitches but with almost 19 years of history with CAM, I can attest that they will concentrate development resources on problems that are business critical and have always been receptive to enhancement requests. By the way, Tobin's has been accepting and reading the new EMV chip based credit cards since last November using the Ingenico ISC250 signature capture device. We beat many of the major big box department stores to the draw on that one!

Retail Star Tec Support

Apr 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: There Technical Support is great ...the personal have always been very helpful and patient with our people...we are the largest and most successful Halloween store in New York City...when busy, during season, we have 18 registers going and 7 back office client computers...total craziness ...we have been using Retail Star since 2003 and it has gotten the job done when we need it the most ...fast, efficient, and with great detail sales reports, it has been a partner that has helped our business to be so successful.

Cons: My people are not always happy about the upgrades because they do not like change... but in end it is all for better, once they get use to the new system

Recommendations to other buyers: Test the report modules they are great ...I never knew i could track so much information concerning sales and purchase orders (i export the reports into excel)...also you can track what the sales were year ago at same time and day...loads of great reports and very flexible

We couldn't do it without Retail Star.

Mar 28, 2016
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: We have been a customer of Cam Commerce for over 20 years and on Retail Star for 9 years. Our company is focused on retailing, and only retailing. Retail Star offers a great, easy to use retail software program with a fast, easy POS system to operate the registers and wonderful back office operations so that we can focus on being retailers. But, my favorite feature is the report writer. Honestly, you can get so much data out of the database it will make your mind spin. The flexibility of the reports really helps in looking at your data from all sorts of different points of view. You can really make your stores improve sales performances by uses the reports wisely. The program is very stable, and so we do not have many tech calls. But, when we do have to call support, the Retail Star tech team is awesome. They are very easy to work with and are excellent problem solvers. What we do not want, or need, is an IT department and CAM offers us such a strong Tech Support team, that we do not need one.

Cons: This is not a CAM issue, but I wish we could get rid of the EMV chip readers. They are a pain in the rear.

Recommendations to other buyers: There are many things that Retail Star as a program does well. The reports are incredibly easy to use and very valuable in running our company. The POS system is easy to use and fast. The color/size matrix is essential as is the promotion feature. However, you must realize that once you have committed to the software, you are married to it and as in any relationship you want it to be functional and stable. The Retail Star tech support team is who you will be working with after you have installed your system. In my opinion, you will not find a better group to work with. They are very knowledgeable and patient and get you out of trouble and/or clarify issues very easily. We have people call tech support who have all different levels of computer skills, and the tech support team works well with anyone. Thus, we do not need to be experts in computers, we can leave that to CAM and remain focused on our job as retailers. The excellent service we get from the CAM tech team is one of THE most important features to us and why we continue to stay with CAM. They keep us running. So, my recommendation is to be sure to put a priority on being absolutely sure you will have the support you need to keep everything up and running. We have found that at CAM.

I find this system to be very well suited for mid to large inventory retail book stores/gift shops.

Feb 09, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: Pros: The system will allow you to enter all the data necessary for cross referencing books to authors which is huge for a book store. Also you needn't have to have separate products codes for color and sizes for the same apparel, jewelry etc. I operate with senior volunteers and they have no problem understanding or operating the POS which is a big plus. We have had it for 7+ years. I haven't had any problems with our contracted technical support, they have always been very courteous and patient with any questions I have had.
Cons: The reporting is cumbersome in that it isn't easy to translate and many reports offered are unnecessary, but you can have customized reporting which is a plus.
This is not a system for a small business or a small inventory, as most of the functions may go unused but, I understand there is a smaller end POS out now.

Worst company and product I have dealt with in 32 years of business!

Feb 04, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
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Pros: The reporting is much better than any system I have worked with previously. I also like that you can search for products with multiple search search terms.

Cons: Overall, I have not had a good experience with Cam Commerce. Their training is terrible and they will try to get you to buy things every step of the way (my sales person told me I had to have stands for the swipers for them to work, which after buying them overpriced from Cam, I realized is not true). It is incredibly difficult to get ahold of the support team - even on our launch day, they wouldn't call us back so we had to turn away customers because the system wasn't working. The sales team will promise a lot of features that don't actually exist (they are all in 'development'). I read some reviews that say the company is a scam and it does feel a bit like that when working with them. They try to lock you into contracts by promising a lot, but don't reveal that those promises cost more money. The actual system is incredibly complicated. It seems there have been so many developers working on it that nothing is consistent - one module will tell you to hit RETURN, while another you will have to hit ADD. Overall, it has increased my checkout time significantly. I would say avoid this company at all costs. I was really disappointed to see what terrible people there are in the world during this process and they all seem to work at Cam Commerce.

Recommendations to other buyers: I would say RUN. I feel like I got sold a lemon from a used car salesman. There are a lot of other products out there that will perform much better! I walked away from a lot of money to go back to my old RMS system because it worked so much better and I couldn't handle talking to the support team.

Vendor Response

by CAM Commerce Solutions on April 06, 2016

We have over 1,200 active clients successfully operating their retail businesses utilizing our software, many of which have been able to expand and streamline efficiencies as a direct result of our retail management system. In partnering with merchants, we offer one-on-one training sessions for their initial project, as well as ongoing training personalized to their needs. We also offer webinars that educate the merchant on current modules as well as new features that are continually added to the product. In addition, we operate a real-time technical support department with over 90% of calls answered under two minutes. It is unfortunate that you feel you have had an experience such as this, thus far. As we continue to work together and support your operation, we are optimistic that Village Maternity will experience the customer service and attention that we have been known to provide retailers with for over 30 years.

RetailSTAR is great!

Jun 26, 2015
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It is very easy to train new employees to use this software. The tech support is wonderful. They will stay with you until your problem is solved.

Cons: Only thing I would change is there are some minor differences in the way different modules work which is most likely because a different programmer wrote it. I notice it because I have been using it over 15 years but none of my staff do so probably not a big deal.

Recommendations to other buyers: Look not only at the software, but also at the tech support which I have found is very important in POS systems.

Ease of use

Jan 06, 2015
3/5
Overall
2.5 / 5
Ease of Use
2.5 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: 4.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use. This product is really easy to use which makes for good work.

Cons: The interface is a little clunky and hard to understand at first.

Recommendations to other buyers: Compare the interface with the ease of use of the different products.

Gas station cashier

Jan 06, 2015
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The ease of using the touch screen makes transactions quicker then a keyboard.

Cons: There is nothing I can think of that I do not enjoy about this product.

Recommendations to other buyers: I like the ease of use and very simple icons that are easy to train new employees.

Fine product

Jan 05, 2015
4/5
Overall
3 / 5
Ease of Use
3.5 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: It's pretty easy to use and has good service. All my employees are able to use it.

Cons: Sometimes there are glitches, and I am not very tech savvy.

Recommendations to other buyers: Look at what you neeed and how many people will be using it and what thier technological capabilites are.

Review on RetailSTAR

Dec 23, 2014
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3.5 / 5
Customer Support
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: It's easily customizable to do what I wish to do at all times.

Cons: Sometimes, it takes longer than necessary to perform key functions.

Recommendations to other buyers: Make sure you can easily learn to conduct your daily functions or ask about customizing it.

Rock and ride pos system review

Dec 23, 2014
4/5
Overall
3.5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Simple to use, and at a good price because we got it from a friend's old stock.

Cons: Setup is long, and takes a while for the first time.

Recommendations to other buyers: Make it simple, put all info in one place.

Titlecloud

Dec 23, 2014
3/5
Overall
2.5 / 5
Ease of Use
2.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: I like the customer service and their willingness to respond to complaints.

Cons: Response time was not as quick as I wanted to have in a vendor.

Recommendations to other buyers: Make sure you ask a lot of questions so you understand the product.

Please avoid this POS software!

Oct 03, 2014
1/5
Overall
1 / 5
Ease of Use
2 / 5
Customer Support

Comments: Pros: Does basic cash register and the inventory function adequately. Nothing else good about it.

Cons: Here's the laundry list:
- Pricey
- To use the reporting function, you'd be required to have the same expertise as a trained
computer engineer. The reporting function seems to be designed by a software nerd who
thinks that making this function easy for people to use would be to invoke the wrath of some
wookie god!
- Constant crashes if you have the networked version, reliability a major issue, expect to be
always on the service contract and be always on the phone to iron out issues rather than
focusing on customers and sales
- There are better more robust systems out there if you want to integrate the accounting and
web sales functionality with you brick and mortar stuff

A bit of history lesson is in order here: Back in the mid 2000's, they used to give away their RETAIL-ICE stand-alone version for free at trade shows which is how they caught a lot of
unsuspecting simpletons like myself in their web. Problems arise when you sign up for the licensed version to network the systems and use it more productively.
The parent company, CamCommerce, was acquired by a Co. based POS SW company a few years ago and the new management's credo seems that since a whole lot of people leeched off their system for free for years, anybody wanting to get the full version would have to fork over $1200 of reinstatement fees and then pay upwards of $2500 just get the basic stand-alone version! That still would not include the support without which this SW would not even operate for one hour, forget about giving you trouble-free performance for years on end.

So to cap it all, do yourself a favor and look elsewhere if you are a small fish in the retail sea. This will only bring you more trouble and headaches and prevent you from focusing on the important things in business like customers and employee morale. Be warned!

Nov 01, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: CAM offered their single user software; it's so reasonable, and we really like it for our Pet Store! The software has improved the way we run our business. The use of software comfort level is extremely high with employees. It works seamlessly for us. Once SKU¿s are set up, it is so easy to look up vendors and products quickly. We use the integrated credit card processing which works seamlessly as well as the customer loyalty key tags. UPC codes are one of our favorite features; for example, it is easy to keep track of different models and colors. If we are looking for a 6¿ leash that comes in five different sizes, ten different colors, or five different widths, it's very easy to look up! Very happy with our software!

Oct 30, 2013
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support

Comments: We have used this system for over eight years and have been frustrated for most of that time. Perhaps what frustrates us the most is the customer service, which is available for a pretty steep fee. We just called last week to work out a paralyzing bug issue with the system. It was a known bug issue to the tech team, but we felt that their primary concern was getting our credit card number. The fix took less than fifteen minutes but still cost us considerably. Updates are very buggy. This is a hard system for a small business to learn and use with the limited time we have. We find the interface to be primitive and counterintuitive; simple tasks are overly complicated. Online store integration is expensive, and the hosting seems overpriced. We are shopping for a new system.

Sep 20, 2013
2/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support

Comments: We started out as a one store antiques/gift/home decor/children's clothes store and bought Retail Star in 2002. Since then, we opened a second location in 2004 and have just closed the second store at the end of 2011. We had never used another system before, so there was a learning curve. If I had it to do all over again, I would have bought something else. The same negative comments I have read here sound like a broken record. Lacking customer support, multiple bugs in the software, sitting on hold sometimes for more than 30 minutes just to get a live person during a major crash, no return phone calls, and varying levels of expertise in tech support. If I called and left a message that I wanted to buy something, then I received a call back quickly. If I just wanted support, no one wanted to listen. The supplies they offer as a "convenience" are outrageously expensive, and can be found much cheaper online from multiple other sources. They nickel and dime you for everything. And, when the company was sold, they insisted that I purchase additional licenses for thousands of dollars if I wanted any of the updates. So, I didn't do it and haven't updated in quite awhile. We can still ring up sales and run a few reports. Since I stopped the updates, I went from having to call my IT company from every week to now about three or four times a year. The barcode software that they sold me was extremely complicated. I had to use outside IT companies to install it and maintain it, and it was not user friendly. Then just when we thought we had learned it, CAM stopped supporting it. Naturally, they wanted to sell me something else. Now it has bugs in it. When I go to enter a PO, it not only enters the items from the company I am working with, but it also enters about 30 items from a previously existing PO. So when I print out, all these barcodes that I don't need print with the others. New equivalent software would cost me about $1,000. So we are just not using barcodes anymore. I still pay for "limited" support (just weekdays), because if you ever have to call tech support and you're not on a support plan, you have to pay hourly. So, you can imagine if it takes 30 minutes or more just to get a live person what this would cost. Also, if you want a hand held mobile inventory gadget, you have to pay not only for the gadget, but you pay additional support fees just for that. Before I bought this software, I went around to about 20 different retail stores in the metro Atlanta area. I could not find one clerk who actually liked the POS software they were being required to use. I thought I was really getting something special when the CAM sales rep sat in my living room for about 3 hours demonstrating all the bells and whistles of RetailStar. He made it sound so easy and so reasonable. They know that once you have invested all that money (thousands of dollars) and you have all that customer history and all that time put into barcoding the zillions of items in your store, you really can't afford to ditch them anytime soon. Now that I am 10 years plus, I am investigating other software. Good luck out there. It's not easy being in retail, and RetailStar doesn't make it any easier.

Sep 11, 2013
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support

Comments: I have two stores and online e-commerce I already paid over $10,000 in software. Not to mention, I have a monthly fees for tech support that doesn't include the weekend. Right now I'm in the market for a different POS company and I will switch. If you have to call in the weekend and get the tech support, you will get hit with a huge hourly rate charge. Just a few things - the polling is not in real time, it's delayed and sometimes doesn't work at all. A return cannot be done on the same receipt; and upgrades will cost you an hourly rate.

May 28, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: Our old system just didn¿t do what we needed to do, it didn¿t have all the options that Retail STAR offers. Retail STAR makes it easier to look up information, and quickly compile an email list. Easier for sales people to look up their customer¿s history and easy to look up inventory. Our favorite function of RetailSTAR is to be able to look up someone¿s credit to tell them when it was used and what it was used for, even if it¿s been 5 years ago that they used the credit. We love, love CAM¿s tech support; it doesn¿t matter who answers the call, the person always remains calm, can read what has been done on prior support calls, and always repairs all issues - they are great! Our sales person, Dina, gives us great support she really cares about her customers. Dina is absolutely great, believable and non-salesman like. Dina gets involved in all their issues and gets them resolved. Dina is amazing, we could not say enough about Dina. Love Dina! Customer check out is so easy, receipts are easy to read. We can see what the customer bought in the past - sizes, and quantities. When the customer doesn¿t remember what they liked, we can look back and check for them, cause it stores their history. RetailSTAR is simple, easy to use, and user friendly.

May 22, 2013
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support

Comments: The software does not work as their sales people advertise. None of the management keep their promises to return calls, although the support folks seem to know to make some of the problems go away. If you accept their terms "all sales are final after delivery, without return rights per section 11 limits of liability of the contract". They refused to address the fact that the software does not calculate or report sales tax correctly, or even consistently. Their sales manager made promises to address the problem, nothing happened. Their Support Manager promised to address the problem; still nothing changed. No calls returned, no updates to the software. They promised at installation time an update in the Receiving section right after the first of the year, it's now May, and no evidence of any updates. I made a mistake doing business with them. I replaced a 10 year old system that worked better, without any updates. I can't even print charge account statements for in-house charge accounts. Their management response to my numerous complaints is simply to ignore me.

Apr 30, 2013
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support

Comments: Cam has been helpful in addressing our problems. They were interested in getting a list of all of our problems and have now written new programming. They have asked us to test the new version to be sure it works well before releasing it to the general population. Bad new travels quickly and your website can have a big impact. Cam has been working continuously on this.

Dec 28, 2012
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support

Comments: I am shocked those complaining and providing low marks on their reviews of this software and it's company the way they have. You received free software and now you are complaining that you have to pay at some point to continue and grow. I've looked, researched and priced them and their competitors. They are not only reasonable, but lower in most areas. I am very proficient at IT work and do much of it for my Retail Store, yet I paid to have my systems professionally installed and have that peace of mind because this is my business. They offer Training and Installation onsite as well as over the phone, you can save some money by doing it via the phone. They are after all, a business of their own. It boils down to this - this is how I make my money and pay my bills. It's not a hobby, it's my business, cutting corners is usually and most often not a good idea. This company that has bent over backwards to help me and this past Christmas was no exception. When one of my systems died, they were on the phone with us resolving it as best and as quickly as possible. It's not their fault I have been running that specific system for the past 5 years without ever cleaning it or updating it, it's hardware - it doesn't last forever. In fact 5 years, it paid for itself and ten-fold. I swim in the smaller pond, CAM has enabled me to swim well. The fact is, it takes money to make money, it costs to run a Retail Store, and in order to be successful at anything you have to invest time, effort and money. Take care of the store, it¿s equipment, and work with their support people to get resolutions to the problems. No software is perfect and without bugs. Invest the time to learn it so you can effectively use it. I¿ve had other POS from other companies and trust me, I¿ve never had a better experience than I have running my POS from CAM Commerce. Their people have shown me time and time again that they actually care and do their best to overcome anything and everything.

Nov 16, 2012
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support

Comments: I made the mistake of purchasing CAM software for the gift shops I oversee. Unfortunately because of the size of the business and the website component we have been forced to continue with this system. CAM has not only been the worst company regarding customer service and fees, but in addition, there software has so many problems that it is a daily task to try and keep this system running. Thanks god I have the help of 2-3 highly trained IT people that work for this organization in other areas who have been able to help. However, every time there is an upgrade to fix all of the current problems more problems are created. Countless error reports, Error messages, Random shut downs, Polling/communications issues leading to additional incorrect reports.

Vendor Response

by CAM Commerce Solutions on January 18, 2013

I am extremely sorry to see that Chris has had such a negative experience with our company. In addition to restoring our partnership with Chris, our staff is working very hard to provide Ziibiwing with the very best software and support possible. We would not be in business if it weren¿t for satisfied retailers finding success with our products and services. We are looking forward to helping Ziibiwing find that success.

Nov 01, 2012
2/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
2 / 5
Customer Support

Comments: I have a sports apparel store and when I opened back in '04, I picked up their Retail ICE sw for free, this worked fine for three years with limited capabilities and since I was new and not really running reports, this did the job for ringing people up and basic inventory. Then came the time to network on two computers so naturally I signed up for their Retail STAR licensed version and forked over $2700. Again not running reports and just ringing people up continued for another few years. Trouble started when I went off-support at the end of the year after the upgrade, the smallest problem would be completely catastrophic and believe me there were quite a few of those. I endured this for a couple of years, paying $100 here a $150 there as and when stuff kept going wrong, having really got tired of this and needing to upgrade another of their super-duper shiny new now-everything-fixed versions, I forked over another $1800 for this so I get the upgrade and a yearlong support contract. This version was so badly bug-ridden that I was on the phone at least once a week for weeks on end. A few weeks before the end of my contract, I made sure I got another one of their now everything-fixed upgrades and still having problems related to the purchasing function, networking, data integrity etc. etc.

Mar 01, 2012
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support

Comments: We have young men's clothing stores located in North and South Carolina. We were looking for a POS system that would save us time and money and keep track of our inventory. We researched five different POS solutions and decided 6 years ago Retail STAR from CAM was the best choice. Retail STAR offers us all the features we need to run our stores efficiently. Our installation was quick and efficient and the system was easy to use. Making the day to day tasks simple for my staff. Since implementing Retail STAR, we are able to manage our inventory! We make better buying decisions, are able to act faster on best selling items, and markdown quickly on slow sellers. In today's market this system has saved us a lot of money ~ we are able to see our inventory levels and make better business decisions!