Who Uses This Software?

From someone renting out a 2nd home looking to step up their professionalism to agencies managing hundreds of vacation rentals.


Average Ratings

17 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $25.00/month
    See pricing details
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Bookster
  • www.booksterhq.com/
  • Founded 2007
  • United Kingdom

About Bookster

We are passionate about allowing you to deliver experiences that matter to your guests. Take bookings via your Bookster website or a widget placed on any website. Take payments through Stripe, PayPal, Sage pay or CyberSource. Manage guests with reporting from when they book to their arrival. Take initial, balance and damage deposit payments. Direct your guests to a "guest area" so they can review their booking and make payments.


Bookster Features

  • Contact Management
  • Fee / Commission Management
  • Guest Reviews / Ratings
  • Housekeeping Management
  • Lead Management
  • Owner Statements
  • Payment Processing
  • Property Database
  • Reservations Management
  • Vendor Management
  • Work Order Management

Bookster Reviews Recently Reviewed!

It took a week or two to learn to negotiate Bookster and now I have it makes life much easier

Jul 04, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that fact it sends out emails for balance monies so I don't have to remember to do this. I can just trust it. It is so much easier that customers can book through our site.

Cons: There were some minor issues where to find things and setting up emails and when they were sent out but now its fine. Sometimes I would like to add customers that have chosen to pay through the bank so all customers are in one place, it isn't easy to do.

Vendor Response

by Bookster on July 05, 2017

Thank you Lisa! We are really happy that Bookster has made running your business easier. We will definitely try to make adding existing bookings simpler.

My experience is very good.

Jun 27, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Good links to own website, so I can show my availability easily. The live chat is excellent, so far I have managed to sort out all my issues using it, no hanging about on the phone. It's also very good value for money.

Cons: Some areas of the site can be a bit restrictive - for example the information given to customers cannot include hyperlinks and standard emails cannot be amended.

Vendor Response

by Bookster on June 27, 2017

Thank you very much Helen, really glad Bookster is helping with your holiday rental. We deliberately lock down the emails so that guests have a clear route into the Guest Area (for making payments and getting booking info) but take your point on linking out from there - something to take a look at.

I can't use this software I paid the money to join and find it of absolutely no use to me I feel as

May 30, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: nothing I can't use the software I've spent hours trying to set it up and it still shows me not having any rooms to let

Cons: The fact that it's impossible for me to use it see above I can't publish anything on it it is simply no good to me

Overall: none

Vendor Response

by Bookster on June 20, 2017

Hi Ronnie, I am sorry that you had a bad experience with Bookster. Bookster is designed for use with holiday rentals and not hotels. We refunded Ronnie in full. We hope you find the right solution for your hotel.

Perfect Solution for 1 Property, Great Support

Feb 23, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Their personable helpful support, capability of the software, and the channel integration with Booking.com

Cons: The dashboard layout and the inability to edit the calendar plugin for my website

Overall: The two selling points of this software to me are the affordability for a 1 property rental. I can't afford to pay like some of the more sophisticated options out there. #2 is it does everything I need it to do.
My favorite feature is the Booking.com integration where Ino longer have to chase down renters from Booking.com to pay. Bookster makes it happen automatically. I think us renters all have the same feelings toward Booking.com I hate their system. Well, good news, Bookster removes that PAIN.
It does everything I need it to do,
- availability calender and capability to book directly from my site
- Manage bookings and accept payments through my Stripe account (totally painless)
- Manage damage deposits completely automatically with full customization
- I can produce a professional image to my clients with their email service
- I can also take phone/organic orders and set them up myself in Bookster

Things it needs:
- Ability to connect multiple iCal calendars. One is not enough
- Ability to edit the theme of the calendar plugin so we can make it match our website better
- Ability to edit the payment pages by more than just adding our logo, again, to mathc our website (Needs background and color editting capability. Image BG's would be awesome)
- The whole software should be reworked a bit onlayout and functionality of buttons and pages. It is a bit confusing, and there is room for improvement on a CLEAN DASHBOARD layout.

Over all, I am thrilled with Bookster. Their support is amazing. I live in two different time zones (7 hrs apart) and no matter what time or day, 80% of time they respond to emails, messages instantly. And for sure within 8 hrs the other 20% of time. And you get a super helpful, capable response, with a personal touch.

Vendor Response

by Bookster on February 23, 2017

Thank you very much for the great review and excellent feedback! All fair points. With our most recent update, we now support multiple iCal feeds! They are listed under the Channel button. If the OTA / website that you are on does not show up on the list, let us know and we can add them.

Bookster for Self-Catering House

Feb 21, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The customer service is exceptional, and the value for money is top notch. Beyond that, it does everything advertised, which is why we chose it after all!

Cons: Some of the small features are fixed in the website template. That being said, it is expected unless you are paying to completely design your own website. When I mention specific features I want to modify to the customer service team, I am often tell that my feedback is being passed onto the developers, so I fully expect this software to only improve.

Overall: We were primarily looking for a Property Management System to integrate with Visit Scotland - after some research we chose Bookster based the price and professional look. In setting up the website, I have been so impressed with the level of customer service. Every question I ask, no matter how small is answered, and though some of the features are not able to be changed (it is a set website template, not a self-designed one after all), I feel like the Bookster team does take my feedback into account. It does take some getting used to - mostly figuring out what heading in the back end corresponds with each part of the website that customers see, but we are excited to be taking online bookings and show availability on our website and on Visit Scotland!

Vendor Response

by Bookster on February 21, 2017

Thank you Hannah! Your continued feedback is definitely valued and we hope to keep making Bookster better for you :-)

Simple and Effective - Great!

Feb 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It strikes the right balance of having extensive features without being overcomplicated.

Cons: Honestly nothing!

Overall: I have been using Bookster since I joined Reserve Apartments and they continue to improve the customer booking experience and remove so many of the tedious admin parts of running Reserve.

They built and look after our website, provide our booking system and allow us to share our properties out to multiple other websites.

They are easy to get a hold of and very responsive any time we need help.

Vendor Response

by Bookster on February 03, 2017

Thank you for your kind words Emma! We will endeavour to continue to support Reserve as much as we can!!

new booking online package

Nov 18, 2016
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: thank you for your help in considering what package to go with but have now reconsidered the options and will not be taking up the booking on line system

Vendor Response

by Bookster on November 23, 2016

Thanks for your feedback, if you need any more help give us a shout.

Fantastic Customer Service!

Sep 30, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have only just signed up to Bookster having compared it to other products on the market and I have to say that so far I am delighted with my choice. I don't have much experience in this space and the team couldn't have been more helpful in getting me up and running and giving me confidence that if I have any problems they will be there to support me. Using their website template, I had my online booking site up and running in no time. They also listen to feedback and are constantly enhancing their products. Brilliant! Thanks guys.

Vendor Response

by Bookster on September 30, 2016

Thank you for the kind words Sue! Croftgarrow looks like a gorgeous place to have a break in Perthshire, I am sure it will continue to have great occupancy.

Fantastic company

Jul 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Gosh so many things. I think the automated email reminders sent to clients letting them know that their balance payment is due. This tracking system saves us so much time, the system is set to take online payments and alerts us is payments have not been made in time. The live calendars enable holiday guests to book 24 hours a day and so our bookings have increased since taking on this system

Cons: The only slight problem is that the software does not link both ways with Holiday Lettings and Trip Advisor.

Overall: We are holiday letting company based in East Lothian and have found that using this software has completely changed the running of our business, making holiday bookings simple, no more double bookings. The support team are just amazing and react very quickly

Vendor Response

by Bookster on July 13, 2016

Thank you for your very kind words Gillian, we really do appreciate them. We simply aim to make your lives easier to allow you to continue providing your guests with a brilliant experience of East Lothian. Have a great summer season!

Bookster brings holiday break booking into the 21st century

Jul 11, 2016
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Simplicity, reliability, scalability, and, most important, inter-operability with a wide array of 3rd party platforms such as Tripadvisor and AirBnB.

Cons: The back end navigation is slightly un-intuitive at first use. If you haven't often got reason to log in to this interface then it can be a little confusing. However, once you establish where key components and functionality are located it becomes much easier.

Overall: Bookster has steadily improved over many years of use. It has always been as least as good as its competitiors, but it has continued to improve. Most importantly, it provides a cost-effective solution to handle bookings, be it just one property or a multitude.

Recommendations to other buyers: Simply, it works. It's competitively priced and extremely, in my personal experience of many years, reliable. As a (reasonably) tech literate customer of the Bookster platform I think it's got to be in any self-catering owner's short-list for bringing booking functionality to their web presence.

Great quality - easy to use booking software - would definitely recommend

Jul 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Just as good for small businesses as well as larger ones. Affordable complete booking system. Lots of good tools. I can operate easily from Smart phone. Issues professional looking communication emails to guests. Links in to other marketing channels perfectly. Great team support.

Cons: Its all pretty good

Overall: I've been using Bookster for 3 years. The software has slotted easily in to my existing website and has proven to be 100% reliable. Its now easy to take direct bookings and the system looks after everything including guest confirmation and automated payment processing.

Bookster is Great!

Jul 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great customer service

Overall: Easy to use, great product for accommodation booking. One of the most user friendly systems out there.

Vendor Response

by Bookster on July 11, 2016

Thanks for your feedback and great review! Hopefully Bookster can live up to your amazing properties!

Very good!

Jul 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use!

Cons: It does take quite a while to update all the dates ....but that's because Cardiff many big events on!

Overall: been with them for years even if I get just the one booking per month it pays for it's service! cool!

Recommendations to other buyers: No all good!

Vendor Response

by Bookster on July 11, 2016

You are one of our first clients and really proud we have managed to keep providing you with a great service since you started. Thank you for the review and valuable feedback.

make it easy to run your self catering business

Jul 07, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to use, I can access it anywhere and has made operating my self catering business much more efficient.

Cons: I am impatient for some more tools to be developed to assist with multiple property management.

Overall: I have been with this software provider from the very start and it has been a pleasure watch them to develop and enhance this booking software.

Vendor Response

by Bookster on July 07, 2016

Thanks Glenn, thanks for your ongoing support and feedback. We have some great tools in the pipeline to help you grow your business even further.

www.SpectrumBreaks.co.uk uses Bookster

Jul 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The functionality is nice and simple to use and easy to understand, it also present well to the customer to make the booking experience easy to understand.

Cons: When you enter the Bookster booking page, if you are not using the Bookster web site facility you loose your own branding and ability to easily get back to your own web site,

Overall: Bookster was very easy to setup and include into our own web site content. Their online help was very good and very responsive. The price is very competitive and value for money.

Using Bookster

May 04, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: Easy to use and clear thanks of the calendar system. You can check your bookings anytime and everywhere, that's really convenient.
Good if you don't already have your own website as a renter.
Also good too increase your bookings..
I recommend Bookster to all the renters who wish to have or keep their own website !

Great software. Been using for 9 years. Gets better all the time.

May 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Have been using the software (various different versions) over the last 9 years. It's grown with our business, and also allowed us to grow our business without drowning in admin. We particularly like the automatic payment chasing emails for balance and damage deposit payments. Saves us hundreds of hours of work, and makes things easier for our guests too.

Vendor Response

by Bookster on May 04, 2016

Thanks Gareth! We are actively developing new features all the time so look forward to delivering you even more in the future :-)