# Bookster Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Bookster the right Website Builder solution for you? Explore 44 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/151130/Bookster/reviews --- Bookster 4.6 (44) [View alternatives](https://www.capterra.com/p/151130/Bookster/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 11th, 2026 # Reviews of Bookster Ease of use 4.5 Customer Service 4.8 ## Pros and Cons in Reviews DC Daisy C Partnership and Growth ManagerHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “The integration with our website and various booking channels has been seamless, saving us loads of time.“ May 22, 2025 JS Joni S Property ManagerLeisure, Travel & Tourism, Self-employedUsed the software for: More than 2 years. “An easy to use channel manager, as well as nicely designed websites that are functional and look great too!“ May 26, 2025 ## Showing most helpful reviews Showing 1-25 of 44 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Owner Leisure, Travel & Tourism Used the software for: 2+ years ### "2 years in and still happy" December 19, 2022 5.0 It does what it says on the tin well and is not full of bloat. Simple, cost effective and good support. Pros Easy of use, reactive human support when you need it. Cons Its missing a multi room system as you would need for hotels. So with channels like booking.com if a property is busy but you have another nearby (or on the same site) it wont show up as an alternative. Also a simple CRM (customer db) would be useful. Using our own domain name for system emails (but without buying the website package) would be nice also. Reason for choosing Bookster User interface (especially for guests). The team who helped us try it and set it up. Review Source Response from Bookster December 20, 2022 Hello, Thank you for taking the time to send your review. It's been a delight working with you, and we're thrilled that you're happy with us too. I'll speak with the Development team about your feedback, and pass back your positive comments to the Onboarding Team :) Many thanks, on behalf of us all, Team Bookster. SM Shona M. Partner Hospitality Used the software for: 6-12 months ### "Choose Bookster!" July 9, 2025 5.0 It’s been great. From initial discussion to ongoing advice and support. Highly recommend using Bookster. Pros Individual support through installation, great follow-up support, seamless booking for our guests. The weekly opportunity to chat to Bookster is great. Amazing marketing support from the weekly sessions plus follow-up from those. Cons Nothing. Whenever Dornie Croft has needed advice, Bookster has quickly responded and answered any questions. Alternatives considered [Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing Bookster Cant remember now. Did want to use a Scottish company. Review Source Response from Bookster July 17, 2025 Hi Shona, thank you so much for your kind words and thoughtful feedback, we’re absolutely delighted to hear that your experience with Bookster has been such a positive one! We're especially glad you've found value in our weekly drop-in calls. These sessions are designed to give property managers like yourself direct access to tailored advice, real-time support, and fresh marketing ideas, so it's fantastic to hear that they've helped you. Your mention of the ongoing support and follow-up means a lot to our support team, who truly enjoy helping businesses like Dornie Croft thrive. It’s also lovely to know that choosing a Scottish company played a role in your decision. We’re proud to support local businesses with practical tools and real human connection. Thanks again for the recommendation, we’re thrilled to be part of your journey! Take care, The Bookster Team VR Verified Reviewer Editor In Chief Used the software for: Less than 6 months ### "Struggling with linking calendars but great customer service" June 4, 2018 3.0 Pros Really like the purpose of the software. Keen to take bookings ourselves and Bookster seems to tick all the boxes. Cons Linking calendars is causing us grief. I am sure once this is sorted all will work perfectly. And the customer service is great. Review Source AC AMANDA C. Manager Hospitality Used the software for: 6-12 months ### "User Experience" July 2, 2025 5.0 I can not fault their service and the quality of the booking system that works perfectly with my website. Pros Fantastic Customer Support. And ease of the booking system. There is always a knowledgeable person available at the end of the phone and they work hard to meet your requests. Cons A couple of features missing eg Security Deposits- money is taken through stripe as opposed to stripe just holidng the card details; therefore you will always be charged a fee, even if you return the security deposit to guests. I know it is possible to have this options as I had it on my old booking system. Switched from [Lodgify](https://www.capterra.com/p/131924/Lodgify/) The features were not meeting my needs unfortunately Review Source JC Julia C. Managing Director (owner) Leisure, Travel & Tourism Used the software for: 2+ years ### "A Treasure Find!" November 25, 2020 5.0 Our experience has been a welcome breath of fresh air in comparison with other software suppliers. And we've enlisted the work of quite a few. The team has an honest, open approach and is particularly adept at understanding and addressing operator needs. Of particular valuable now, in an industry struggling to cope with the destruction caused by the Covid pandemic. Customer communication and support has been available every step of the journey. The service and software performance top rated. Pros In a nutshell, it does everything it claims on the tin! Simply executed in a way that can be easily understood and managed without having a technical degree. It handles the booking basics well and has developed 'add ons', totally in tune with the need of operators in the holiday rental sector. The focus is on functionality that can be easily implemented, rather than developing ' nice to have gadgets" that are too complex and peripheral to the core task. The software has grown functionality in tune with sector evolvement and customer needs. A keen focus on value for money. I particularly appreciate the limited use of complex jargon that some use to enshrine their software as a "dark art" to justify costs. It's not. The team's open problem-solving capability and approach is very 'can do'. Cons At the start, I had to use 2 different applications of the software to add rates for some of our rental properties. This was due to the challenging seasonal rates system set by one large villa owner. Now, however, all functionality is aligned on one platform that has many relevant additions for the many demands of different operators in various hospitality sectors. The training offered was limited to begin but this has been addressed. Bookster has an excellent chat system that is on hand and of real assistance right at the time you need it. This has helped us understand how we can overcome various challenges relevant to us and use the software to our optimum advantage. Reason for choosing Bookster During our first meeting, the director presented our website and explained how it was badly designed, allowing the user journey to divert elsewhere without focusing on the desired outcome i.e. engagement or a booking. Many aspects of onsite optimisation were simply explained without reliance on technical detail. We needed to move our website over to Bookster which I thought would be an impossible or very time-consuming task. I was assured it would take weeks but was doubtful. However, we shook hands on that promise as the last chance I was prepared to invest in or trust a software provider. What a journey ...........we've never looked back! Can't recommend Bookster more highly (it's actually run by real people.) Switched from [SuperControl](https://www.capterra.com/p/133969/SuperControl/) I was consistently dissatisfied with software that was both expensive and did not actually have the capability that I had discussed initially, in-depth. In the end, having completed weeks of induction, SuperControl decided to be honest, the software wasn't suitable for us. I had to remain with it as we had spent much time and cost training, set-up, etc. The software changed continuously without good communication. Expensive for its capability. Customer service was poor and the software performance was overcomplex. Review Source Response from Bookster November 27, 2020 Dear Julia. Thank you for taking the time to leave this review. It's been a delight to work with you, and your ethos and passion for the industry is contagious! Thank you from the whole team at Bookster. LS Linda S. Director Leisure, Travel & Tourism Used the software for: 1-2 years ### "Excellent software booking system " November 13, 2020 5.0 I am very fortunate to have found Bookster as my chosen booking system software. They consistently deliver an excellent service . I would highly recommend Bookster to any potential business looking to use their software. They also designed my website to a very high standard. The team involved in Bookster are exceptionally helpful, friendly and always there to assist your needs in anyway they can. Pros Easy to use and navigate around. Great features included for my business needs. Excellent user friendly booking system. Cons If ever I feel any features are missing or need to be added Bookster immediately responds to my requests and feedback. Alternatives considered [SuperControl](https://www.capterra.com/p/133969/SuperControl/) Reason for choosing Bookster Bookster allows you to pay an affordable monthly subscription. Review Source Response from Bookster November 20, 2020 Thanks you for taking the time to review us Linda! Delighted as always for your feedback, and happy that you mentioned our customer support and our easy-to-use tools - These are two areas we focus on as we feel they are essential to help your business. Thanks, from all the team at Bookster! DC Daisy C. Partnership and Growth Manager Hospitality Used the software for: 2+ years ### "Great Property Management System" May 22, 2025 5.0 Our experience with Bookster has been overwhelmingly positive. It’s helped us streamline operations, reduce admin time, and increase bookings. It’s clear they understand the needs of holiday rental businesses, and their continuous improvements to the platform make it feel like a long-term partner rather than just a software tool. Highly recommend! Pros The platform is incredibly user-friendly. The integration with our website and various booking channels has been seamless, saving us loads of time. The support team is also fantastic - responsive, helpful, and genuinely interested in our success. There are automation tools for guest communication and the customisable booking settings. Cons No real cons, as all issues are very quickly resolved. The team are really responsive and help guide us through everything. Review Source Response from Bookster May 23, 2025 Thank you so much for your kind words Daisy! We're thrilled to hear that Bookster has made such a positive impact on your business. It's great to know the platform and our team are helping you save time, boost bookings, and feel supported every step of the way. We truly value being part of your journey and look forward to continuing to grow together! 🌟 SC Sarah C. Owner Hospitality Used the software for: 1-2 years ### "Better with Bookster " June 30, 2025 4.0 Very good. I would recommend Bookster because of the syncing of calendars and kind help at hand. I wouldn’t have got this far without them Pros I like the personal response & the experts who understand your problem then their help to find a solution. Cons The Bookster system is inflexible. I’d like to edit the form used to collect Party Details but there’s no option to do this. I sync with VRBO. Review Source Response from Bookster July 2, 2025 Thank you Sarah for taking the time to share your feedback about Bookster. We really enjoy working with you and supporting you as you manage your beautiful holiday home. We understand your concerns about the flexibility of certain features. Some parts of Bookster are intentionally designed to be fixed, to ensure a smooth experience for you and your guests. However, we’re actively discussing options to help collect the extra information you need, and we hope to find a solution that works well for you. Thank you for your kind words about our team and calendar syncing, we truly appreciate it. Take care, and please don’t hesitate to reach out anytime. From all of us at Bookster. AM Anna M. Founder and MD Hospitality Used the software for: 2+ years ### "Can't rate highly enough " June 25, 2025 5.0 Fantastic . They are always there to support us in person. Services are tailored to our need which is what we like and we can't rate highly enough Pros Easy to get hold of and very friendly and helpful team. Robust and functional software. Our guests love it Cons Smaller company which is some ways had little drawbacks but this most definitely is outweighed by the positives and we will not move to a bigger company. Review Source JS Joni S. Property Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "Would recommend! " May 26, 2025 5.0 A great team with a really good product. An easy to use channel manager, as well as nicely designed websites that are functional and look great too! Pros The whole Bookster Team are very helpful and friendly! Whenever we've needed help or advice they are quick to reply and eager to help us out. Cons Nothing really...we have worked with Bookster for 6 years and it's only positive. It would be hard to find a negative - apart from making it easier for guests to leave reviews on our website!! Review Source IA Isty A. Owner Used the software for: Less than 6 months ### "Excellent channel manager for handling apartment bookings. Fantastic support provided by Robin." May 8, 2018 5.0 Pros I have never used a channel manager before, but Robin gave me a demo and showed me what Bookster could do to make running our apartment easier, and I am delighted to say that once set up the software handles the pricing and availability pushing out to various channels. I'm still in the process of setting up with the various channels but this take the pressure away from having double bookings ! Cons I think a little more flexibility would be great but for 99% of users the interface and options provided are as required. Review Source IM Iain M. Manager Hospitality Used the software for: 1-2 years ### "Smooth running user friendly service" February 14, 2019 5.0 Pros Easy to use for owner and guests Excellent customer service Even the basic website design service produces something with a quality look. Cons At the moment, nothing comes to mind. Been using it a year and so far so good. Review Source Response from Bookster February 20, 2019 Hi Iain, thank you for leaving us a review. Keeping our tools easy to use is an aspect that we focus on, so we're delighted to hear that you are happy with them. We've been working hard on new features, so keep an eye on our blog or newsletters for news! Many thanks again, The Bookster team NV Neha V. Self Employed Computer Software Used the software for: 6-12 months ### "A very good software to manage one rental property" October 4, 2018 4.0 Overall, it has helped me manage my one rental properly satisfactorily. Pros Very good support which can be customized as per the requirement. Ease of use The ability to set reminders for clients whose payments are due Integration with booking.com Cons I would love it if the software could link to more websites in the rental domain. Also, the layout of the dashboard could be slightly more user friendly Review Source Response from Bookster October 5, 2018 Thank you for getting in touch Neha. We're delighted to hear that your experience with Bookster is positive and that you are finding the software easy to use. We appreciate your comments about the layout, and if you would like to contact our customer services area directly, we can talk further about the links to the other websites. All the best, from the team at Bookster. rC ronnie C. hotel owner Hospitality Used the software for: Less than 6 months ### "I can't use this software I paid the money to join and find it of absolutely no use to me I feel as" May 30, 2017 1.0 none Pros nothing I can't use the software I've spent hours trying to set it up and it still shows me not having any rooms to let Cons The fact that it's impossible for me to use it see above I can't publish anything on it it is simply no good to me Review Source Response from Bookster June 20, 2017 Hi Ronnie, I am sorry that you had a bad experience with Bookster. Bookster is designed for use with holiday rentals and not hotels. We refunded Ronnie in full. We hope you find the right solution for your hotel. JW Justine W. Used the software for: ### "Using Bookster " May 4, 2016 4.0 Easy to use and clear thanks of the calendar system. You can check your bookings anytime and everywhere, that's really convenient. Good if you don't already have your own website as a renter. Also good too increase your bookings.. I recommend Bookster to all the renters who wish to have or keep their own website ! Review Source MM Mark M. Owner Hospitality Used the software for: Less than 6 months ### "Very happy." May 24, 2025 5.0 Very good indeed. We were effectively led through what was a daunting process and it is reassuring to know help and advice is always on hand. Pros The support we have received has been excellent. Questions and queries are replied to promptly and efficiently. Cons Inability to reply to messages from third party platforms from within Bookster in the basic package. Review Source Response from Bookster May 26, 2025 Hi Mark, thank you so much for taking the time to share your feedback, it truly means a lot to all of us here at Bookster! We're absolutely delighted to hear that you've felt supported throughout your journey with us. Our team takes great pride in making the onboarding process as smooth as possible and being there when you need us, so it’s wonderful to know that’s made a positive difference for you. Regarding your note about replying to messages from third-party platforms, great point! That feature is available in our Pro and Max packages, so if it’s something you’d find valuable, we’d be more than happy to chat about the options and how it could support your business. Thanks again for your kind words, we’re so pleased to be part of your team! Take care, the Bookster team :) NL Nick L. Director Hospitality Used the software for: 1-2 years ### "Good option for self caterers" November 16, 2023 5.0 Nice company to deal with and easy to work with Pros Bookster offered a good easy to use product with sifferent levels of functionality depending on size. Our bookster site was a real strength. Cons We felt the booking calendar and pricing set up could have done with improvements. Review Source Response from Bookster March 31, 2025 Thank you Nick for taking the time to leave a review. I'm glad that you found Bookster easy-to-use. As you know we are constantly developing our services to be user-friendly, straight-forward and logical. We focus a lot of attention on the booking calendar to ensure guests can find, book and pay for dates quickly, with minimal steps - for maximum conversion. We're actively working on improving this at the moment - watch out for our updates :) Take care, Kelly and all the Bookster team. GP Gordon P. Host / owner Hospitality Used the software for: 1-2 years ### "caravan vacation rentals" December 15, 2022 5.0 Fairly happy, they generally resolve issues quickly. Pros Easy to use as the owner administrator, I can update it as often as I want. I am able to use offers discouts which are great for my regular guests. Cons On the entry page, It does not allow for a simple say 2 line description of the business, thus I put that in the communication tab but not sure guests read that.Calandar view dows not show notes so I still use my Airbnb channel calandar to put quick view notes for each booking eg how many people, beds needed, early or late arrival etc. Reason for choosing Bookster The Labrador on the team LOL! Review Source Response from Bookster December 20, 2022 Hi Gordon Thank you on behalf of the whole Bookster team, including Luna the Lab :) So glad to hear that the Discounts feature is working well for your business! I'll contact you directly about how to add notes for each of your bookings. Many thanks, The Bookster Team. EM Erin M. Director Leisure, Travel & Tourism Used the software for: 2+ years ### "Bookster user" November 14, 2023 4.0 Very friendly and responsive team who take a pro active approach to local issues too. Pros It has an easy interface and is easy to use on a daily basis. It is also a local company we were happy to support. Cons It took time to figure out the different pieces. I couldn't easily see the pricing rules which resulted in mistakes. Review Source Response from Bookster November 17, 2023 Hi Erin Thank you for taking the time to leave us a review :) I'm happy that you specifically commented on the userface of the software. We restyled the entire system with the goal to make it a logical and user-friendly place to manage your bookings in :) If you have questions about pricing rules or if there is any other aspect of Bookster that you're unsure of, please jump on the chat function or give us a call :) Thank you for supporting our business, and being part of Bookster, from the whole team at Bookster. DT Davide T. Marketing Executive Hospitality Used the software for: 2+ years ### "More than a Holiday Rental Software" December 19, 2019 5.0 Bookster is helping our small business stand out in an increasingly competitive market. The constant improvements, great analytics and the dedicated customer support are making our life easier, speeding up our work process and helping us better understand the market. As result, we are increasing our booking lead-time, average price per booking and our hosts are really happy! Pros \+ Great customer support, very responsive and friendly + Extensive booking analytics (Including Google Analytics) + Integrates with review websites + Constant improvements to the software + Integrates with other booking agents + Great tool for bulk addition of promo codes, discounts, extras and more. + Suitable for different kind of accommodation + Email marketing (for newsletters, automation etc.) + You can create Blogs and Landing Pages + Bespoke services (website creator, branding, SEO and more) Cons \- Some customer-focused elements are not visually appealing (Booking Add-ons and Guest Area) - Needs some improvements to the Customer Relationship Management software Review Source Response from Bookster January 4, 2020 Hi Davide, thanks for leaving your review of Bookster software. The feedback from The Edinburgh Address has been fundamental to some of our most recent developments, and we're happy that our partnership will continue so we can support your business growth. Many thanks for your ongoing commitment to us, we're looking forward to helping you grow further in 2020! From the whole team at Bookster. SG Sandy G. Owner Hospitality Used the software for: 2+ years ### "The best Rental booking software I have ever used" November 4, 2020 5.0 Bookster have a very professional team, they make you feel part of a family. We joined over 2 years ago and it has never broken down or not done what it is supposed to. The start up process was made very easy - also the estimate to set it up and create our website was very accurate. They are very proactive and give excellent support and online seminars to keep everybody up to date the the vacation rental business. The day to day use has really changed my life - we are quite a small company but have managed to grow as the time we save using Bookster means we can take on more properties. Pros Ease of use - offering a professional platform for both guests and users. For example the ability do almost all tasks on a mobile while out and about - therefore it enables you to maximise the bookings of offer. Cons I'm struggling to answer this question - I love it all, Reason for choosing Bookster Nothing else gave me the confidence I needed to change. Review Source Response from Bookster November 11, 2020 Many thanks for leaving your review Sandy, it's much appreciated. It's pleasing that you mentioned we have no hidden costs, it's an aspect that is important to us. I'm happy that our system has made your life easier and helped you to take on new properties. Thank you, from all of the Bookster family :) CD Craig D. Director Real Estate Used the software for: 2+ years ### "Too much info required" December 9, 2022 5.0 Excellent Pros It s interface is very user friendly and that decreases the stress of operating my business Cons Nothing -In the past i have suggested devs and they have been done Review Source Response from Bookster December 20, 2022 Dear Craig, Thank you for taking the time to leave Bookster a review. We're delighted to work with your business, and support you as your business has grown. All the best, the team at Bookster. DL Dani L. Bookings & Admin Assistant Leisure, Travel & Tourism Used the software for: 2+ years ### "Good team" December 9, 2022 5.0 I am enjoying using the Bookster system to upload blogs on our website, which is much easier than other tools Pros A good support team who work hard to work the product to suit our company's needs. Very easy to use for both our agency and our customers. Cons Due to the complexity of our businesses, which combines 3 brands, there can sometimes be teething issues Review Source Response from Bookster December 20, 2022 Dear Dani We're delighted to see your review, thank you! We're loving working with you on creating your new blog, it looks fantastic and is ranking well! It's been a pleasure to support you with your 3 brands, and look forward to our work together in the future. Thank you, on behalf of the whole Bookster team. GB Gavin B. Owner Hospitality Used the software for: 2+ years ### "Solid bit of kit" July 12, 2022 5.0 Bookster has been a great platform and the team has always been quick to respond to queries and issues. Pros The ease of setting up pricing options through the year Cons Dealing with virtual cards on booking.com, it says the customer has paid but the card has not yet been charged Review Source Response from Bookster July 27, 2022 Hi Gavin, thank you for taking the team to leave a review of Bookster services. We work hard to develop the features of Bookster to be reliable tools for our clients, so we're delighted that you mention that it is solid! We're making further changes to how you can set up your pricing, which I'm sure you'll love. Thank you for working with us, and we look forward to supporting you in the future. From the whole team at Bookster. GC Gillian C. Director Real Estate Used the software for: 2+ years ### "Fantastic company" July 12, 2016 5.0 We are holiday letting company based in East Lothian and have found that using this software has completely changed the running of our business, making holiday bookings simple, no more double bookings. The support team are just amazing and react very quickly Pros Gosh so many things. I think the automated email reminders sent to clients letting them know that their balance payment is due. This tracking system saves us so much time, the system is set to take online payments and alerts us is payments have not been made in time. The live calendars enable holiday guests to book 24 hours a day and so our bookings have increased since taking on this system Cons The only slight problem is that the software does not link both ways with Holiday Lettings and Trip Advisor. Review Source Response from Bookster July 13, 2016 Thank you for your very kind words Gillian, we really do appreciate them. We simply aim to make your lives easier to allow you to continue providing your guests with a brilliant experience of East Lothian. Have a great summer season! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.