Rapid Garden POS

4 / 5 3 reviews

Who Uses This Software?

Garden centers, greenhouses, retail nurseries, and wholesale green product distributors.


Average Ratings

3 Reviews
  • 4 / 5
    Overall
  • 3.5 / 5
    Ease of Use
  • 3.5 / 5
    Customer Service

Product Details

  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
    In Person
  • Support
    24/7 (Live Rep)

Vendor Details

  • Rapid Garden POS
  • rapidgardenpos.com/
  • Founded 1985
  • United States

About Rapid Garden POS

Complete point-of-sale solution (software and hardware) built for garden centers, nurseries, and greenhouses, including: inventory management (mix and match flats, bulk purchases, combo items for planters and baskets, tracking dead count), barcode management and printing, landscaping services (delivery, installation, recycling, design services, invoicing, etc.) reporting, labor management (time tracking), eCommerce, gift card and loyalty programs, and more!


Rapid Garden POS Features

  • Billing & Invoicing
  • Customer Management
  • Inventory Management
  • Purchase Order Management
  • Returns Management

Rapid Garden POS Reviews Recently Reviewed!

Training and implementation has been smooth. Response time to questions is fantastic.

Aug 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Everything is logical! The color coding in point of sale is helpful and the software is adaptable to my specific needs. As a small business where I function as the IT department along with my actual job, it has been easy to set up from a hardware standpoint and the entire Rapid team is there to assist when questions arise.

Cons: I would not classify it a con in regards to the software but it is a significant amount of information to learn. It requires attention to training and commitment to learning the processes.

Vendor Response

by Rapid Garden POS on August 29, 2017

Diane, We are thrilled that you are pleased with your decision to partner with Rapid! It's been wonderful working with you and the Farmer's Daughter team to deploy your new POS system. We 100% agree that learning new technology requires commitment and patience (you've got a system with a lot of horsepower, but you have to learn how to drive it before you can really see the impact on your business). Cheers to a successful partnership!

We spent a long time preparing for the new program, but have still had many issues.

Aug 15, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: There is much better tracking of transactions, and better reports available, than our previous software.

Cons: There are sometimes things that are not as easy to use as we would like. Also it sometimes "forgets" changes we have made, or has other issues that have to be dealt with. I We have not been happy overall with our vendor's handling of the issues or knowledge, although they have solved the issues. There have been issues we should not have had, and/or that they should have been better equipped to solve.

Overall: Please see above

Vendor Response

by Rapid Garden POS on August 29, 2017

Gwen, We are sorry to read about the frustrations you are having with your software and the level of service you expect to receive from our team. We take customer service issues very seriously, so we intend to dig deeper into where we may have dropped the ball and how we can make good on our promise to give Swanson's A+ service. Please expect to receive a phone call from our management team to discuss your concerns in detail. We value your business and look forward to resolution.

Good software, but it seems to always be in production, and never in quite the finished state.

Aug 08, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: Easy to learn and use for sales associates and cashiers. The touchscreens make looks-ups and repetitious sales quick.

Cons: I don't know if Counterpoint is improving itself.
Updates cause problems EVERY time including printing, slow use, non optimal default settings reappearing . New hardware (terminals, printers) do not work as well as like the old ones, so we're constantly fixing repeating problems. all printers do not print the same - its like the template was rewritten for the new generation without consulting the old.
ALSO: The Ingenico chip readers are a disaster - slow, expensive and not user friendly. When a card is inserted before the transaction is entered completely, the system freezes. Customers are used to inserting at any time, but ingenico wont allow it. Then there are poor user prompts on the customer side and no matching prompts to let my cashiers know what needs to be done.
ALSO PART 2: We were sold on a system that produces reports, but there is no easy way to find the reports that are available. Then it seems that our vendor often has to learn them themselves and then send it on to us. A list of important reports or a how to would be helpful.
AA PART 3: Seemingly constant (weekly if not daily) Replication problems create distrust in our numbers

Overall: Easy for cashiers to learn. We have customer histories now, and know what customers bought previously. Prices are constant. Net accounts easily tracked. Inventory is better tracked, but not exact.