ITS Dispatch

4.5 / 5 263 reviews

Who Uses This Software?

Owner operators, small to medium sized trucking companies and freight brokerages


Average Ratings

263 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Truckstop.com
  • www.its-dispatch.com
  • Founded 2006
  • Canada

About ITS Dispatch

Powered by Truckstop.com, ITS Dispatch is the number one trucking business solution in North America. With over 50,000 satisfied users, ITS is the most affordable, easy-to-use web-based trucking & freight broker software for small to medium sized companies. You'll get the crucial tools needed to organize and grow your business, including IFTA processing, one-click invoicing, complete load management & Quickbooks integration with unlimited users & free expert support. Request a FREE DEMO today!


ITS Dispatch Features

  • Billing & Invoicing
  • Computer Aided Dispatch
  • Customer Database
  • Emergency Dispatch
  • Fuel Management
  • Mileage Tracking
  • Order Management
  • Routing
  • Scheduling
  • Vehicle Tracking

ITS Dispatch Reviews Recently Reviewed!

Best value

Jun 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Simple and still comprehensive. We like all the integrations that make it easy to plug into other things.

Cons: Just having to change to get started. Learning something new is always a challenge, but doing it right it worth it.

Vendor Response

by Truckstop.com on June 27, 2017

Hi Ethan And thanks for the wonderful review. Please keep in mind, you get FREE unlimited support with ITSD -- any one of our reps is readily available to assist you as you start using the software. We're always here to help! Wishing you continued success, The ITS Dispatch team.

Awesome and easy to use.

Jun 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: My 67 year old dad can understand and use with ease. Set up time was quick and plenty of demo videos to help you along the way. Call and someone answers the phone! All data can be exported to exel.

Cons: Wish there could be a column that alows a partial payment to be posted and a balance on account to show up. Customers pay what they can sometimes and I dislike posting paid if there is still an outstanding balance.

Overall: A must have for any freight broker aor carrier.

Vendor Response

by Truckstop.com on June 20, 2017

Dear Kevin, What a fantastic review, thank you! Your feedback is important to us, sir. Therefore, since reading what you posted, we have initiated the process for adding this feature today. We want you to be happy. It will be available for use no later than July 15th, 2017. That's a promise. Thank you for your business and loyalty. We wish you continued success, The ITS Dispatch Team.

Excellent

Feb 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Great for ifta and finances.

Cons: Could be better on communicating with drivers.

Overall: This program is great for trucking business. I would recommend this program to all small businesses.

Vendor Response

by Truckstop.com on September 05, 2017

Hello Mirnes, and thanks for the fantastic review. I'm happy to inform you that we've significantly improved our driver communication -- Our "Driver Messaging" add-on lets you send your drivers pickup and delivery information via text message. Drivers can then respond directly to your dispatch board. They can also attach images, etc. Hope this helps. Thanks again for the review! The ITS Dispatch team.

ITS Dispatch Makes IFTA Tax Filing So Easy

Jan 25, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Everytime I have to file our IFTA tax every three months it is chore. ITS Dispatch simplifies the process for us in a huge way. All I have to do is enter my fuel receipts and loads and the software does the rest. We started with one truck and one trailer and one year later we have four trucks and trailers. ITS Dispatch makes it easy and inexpensive to add a truck our account. Thank you ITS Dispatch for everything!

ITS Dispatch

Nov 17, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Comments: I have been using ITS Dispatch for almost a year now and i love it.

Pros: easy tracking and very user friendly. Quickly export to Quick books. able to upload files and keep them very organized.

Cons: I wish Internet Truckstop or DAT was incorporated into the system more than just being able to post a shipment.

Perfect dispach software

Oct 16, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: That is easy to use

Cons: Nothing

Overall: Very good product to use easy to work with customer service excellent software is all you need for trucking industries

Recommendations to other buyers: Non

Vendor Response

by Truckstop.com on October 26, 2016

Hi Eldin, And thanks for taking the time to let us know what you think. Reading reviews like this makes all our efforts worthwhile. Wishing you continued success, The ITS Dispatch Team

Great Program for small business

Oct 14, 2016
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: Its is great and dependable software for smaller trucking companies ....Very Affordable! We love it

ITS Dispatch Software

Oct 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: ITS Dispatch makes my everyday workload as easy as possible !! helps me keep track of all my invoices! Great software

Vendor Response

by Truckstop.com on October 07, 2016

Hi Monica, Reading this was a treat. We're working hard to make our software even better, everyday! Thanks for taking the time to let us know what you think. Wishing you continued success, The ITS Dispatch team.

PHX TRANSPORTATION FREIGHT ITS

Oct 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: being able to communicate with drivers

Cons: NA

Overall: The software was very easy to learn and has made load and fleet management a less stressful process, paying drivers managing loads, tracking and communicating with shippers and receivers.

Recommendations to other buyers: NA

Vendor Response

by Truckstop.com on October 07, 2016

Hi Tanesha, And thank you for letting us know what you think. We're delighted to hear that we're reducing your daily stress levels! Wishing you continued success, The ITS Dispatch team.

Great Product,saves me money and time

Oct 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: easy to learn,good support,many functions and priced reasonable

Cons: none

Overall: I have been using ITS Dispatch and it saves me over 700 man hours per year.It is easy to use and accurate and always there,up and running.No down time.I highly recommend this software!

Recommendations to other buyers: saves you time and money so you can do other things

Vendor Response

by Truckstop.com on October 07, 2016

Hi Thomas, and thanks for your detailed review. We've built this software to save our customers time and money, and after reading this we feel fulfilled. Wishing you continued success, The ITS Dispatch team.

ITS Diapatch - Shipper's View

Sep 02, 2016
3/5
Overall
3.5 / 5
Ease of Use
1 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Extremely
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Pros: I like being connected with Truckstop.com to post my loads. It's good to have combined billing with my load board and dispatch system. I like being able to add shippers and consignees 'on the fly'. The alert when expiration of insurance is approaching is very helpful.

Cons: As a shipper, there are functions for brokers and billing functions that we do not use and there is not an option to customize my personal view. The reporting dashboard leaves a lot to be desired, but part of that is because of the way that I use the product. I find that the best thing to do is export the data I want and then analyze it in Excel.

Recommendations to other buyers: Know what your priorities are. After you look at the demos, be sure and talk with someone at ITS to close any gaps in functionality.

it is every easy you just have to put the miles and gallons the the software does every thing,

Apr 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I am really happy that I signed up because ITS Dispatch makes it easier for me to do my road and fuel taxes. I saved money time. it is a win win . thank you truck stop for offering us this software.

Vendor Response

by Truckstop.com on May 05, 2016

Hello Bereket, and thanks for the awesome review! We're happy we're saving you time and money! We appreciate your business and support. The ITS Dispatch team.

help with IFTA at the last minute

Apr 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: great everything works well

Vendor Response

by Truckstop.com on May 05, 2016

Hi Donna! Thanks for the fantastic review! We wish you continued success. The ITS Dispatch team.

Very helpful

Apr 22, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Easy to use, calculates miles very accurately. Hope you will add a text message feature.

Vendor Response

by Truckstop.com on May 05, 2016

Thanks for the wonderful review, Komil. It's a pleasure to read. We wish you continued success. We loved your suggestion and are happy to announce that the text message feature will be launched soon. The ITS Dispatch team.

This software is very useful

Apr 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We've been using ITS Dispatch for about 4 years. Its essentially the center of our processes for keeping up with information about our vendor's(carrier's), customer's and driver's information, besides QuickBooks. The ability to upload files to each record is awesome. The only downfall is, you can only get to the file from the record. There is no place where you can manage "all" the files you have saved. The posting feature is pretty cool. However, it should be fully integrated and allow the user to match their posted loads to posted trucks on Internet Truckstop. Although ITS Dispatch Software is not cheap, its affordable and its not as expensive as purchasing a proprietary software. The upfront cost and per user cost for proprietary software is much more expensive. If we had chosen to do so, our payments to ITS to date would still be less than the purchase of a proprietary software and accompanying components upfront. I like ITS for this reason. It operates pretty much just like proprietary software does. There are a couple of features that we would like to enhance, but for the most part its good. It would be nice if we could add comments or notes to "each" rate confirmation. Other things would add to ITS Dispatch are: If our documents could be signed and sent digitally within the system like DocUsign. As the world keeps changing so do the methods. The digital age is not like the old ways of having to print out, sign, scan, save, or fax a document. Its easier and much more convenient for the user to sign the document digitally.
Cons: Cant add or make comments or notes on each individual rate confirmation
Pros: Easy to use but not necessarily user friendly, ability to save our documents on each record.

Vendor Response

by Truckstop.com on May 05, 2016

Hello Lex, And thanks for the great review. We're happy to announce that we can troubleshoot these issues for you. Expect a call from one of our customer service reps. We wish you continued success. The ITS Dispatch team.

The website really helps me keep my paperwork organized and the pay manager is awesome!

Apr 21, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I really like the pay manager since it allows me to know which loads have been paid and other arrangements. The downside to this software is that it doesn't give you a lot of flexibility to add other stuff to the pay manager. Also, I like how it keeps the loads organized and also it lets me know when my trucks need to be updated and my drivers need a new medical exam.

Vendor Response

by Truckstop.com on May 05, 2016

Hi Milton. Wonderful review, thanks. We try to make paperwork a thing of the past. One-click payment will definitely save you lots of time. So happy that you're enjoying our solution! Wishing you continued success, The ITS Dispatch team

makes it easier when it's time to file IFTA

Apr 21, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Entering a new fuel receipt; new entries should start on top, not the bottom. After you enter so many you need to scroll down for a new entry. Entering a new trip; it would be better if you could enter the same date if you have multiple stops on one trip.

Vendor Response

by Truckstop.com on May 05, 2016

Hi Maria, And thank you for the great review. We have taken this concern into consideration and we are prepared to rectify it for you, ASAP. Expect a call from one of our service reps. We appreciate your business and support. The ITS Dispatch team.

LOVE IT

Apr 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I love this product and i have no cons of it.

Vendor Response

by Truckstop.com on May 05, 2016

Hi Mark! We LOVE that you LOVE it! We appreciate your business and are always here to help. Continued Success, The ITS Dispatch team

I enjoy using the software. It is easy to use.

Apr 21, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Customer Support

Comments: The software is easy to use and has increased the time spent with family by giving me a short cut on paperwork,

Vendor Response

by Truckstop.com on May 05, 2016

Hi Chris, There's nothing more important than family time, and hearing you say that we've made that possible for you is heartwarming. We are very happy to help. Wishing you continued success, The ITS Dispatch team.

Great product

Apr 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: ITS Dispatch is a great product to use on a daily basis. Once you've become acclimated with the software if becomes more functional for every day use. Great job!!!!

Vendor Response

by Truckstop.com on April 21, 2016

Hello Tracy, And thanks for the great review. There are several educational resources at your disposal, including comprehensive tutorial video. As always, you can contact our friendly support staff, should you have any questions. We wish you continued success, The ITS Dispatch team.

Allow multiple User Windows

Apr 21, 2016
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: No way to cut and paste
Always have to hit save
have to close one window to open next

Vendor Response

by Truckstop.com on May 05, 2016

Hi Nick, And thank you for the honest review. We have taken this concern into consideration and we are prepared to rectify it for you, ASAP. Expect a call from one of our service reps. We appreciate your business and support. The ITS Dispatch team.

Great Product

Apr 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have used it for years and always will

Vendor Response

by Truckstop.com on April 21, 2016

Thanks, Beau! We wish you continued success The ITS Dispatch team.

Great Product

Apr 21, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Customer Support

Comments: This is the best product for the money available. It has everything you need to keep your business organized. Its main cons are the inability to really customize it but thats not a very big deal.

Vendor Response

by Truckstop.com on April 21, 2016

Hello Tom, and thanks for the great review. We appreciate your business. The ITS Dispatch team

GREAT EXPERIENCE

Apr 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: There are no cons as far as I know. I have had great experiences with my IFTA reports.

Vendor Response

by Truckstop.com on April 21, 2016

HI Denise, And thanks for the great review. We appreciate your business, and wish you continued success. The ITS Dispatch team.

Good

Apr 20, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: I'm happy with it. Help me organize my business.

Vendor Response

by Truckstop.com on April 20, 2016

Thanks for the review, Vitaliy We appreciate your business, and wish you continued success. The ITS Dispatch team.

very easy to use

Apr 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: easy to manage all my drivers

Great package..excellant value

Apr 20, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: We are very pleased with the overall system and has streamlined our operation. Satellite offices and field personnel can access the program and handle any function with ease. Great value !!!

Vendor Response

by Truckstop.com on April 20, 2016

Hi Jeff, And thanks for the great review. We wish you continued success, The ITS Dispatch team.

almost perfect

Apr 20, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: great software, the only issue we have with it is the fact that the pay section of the software is not accumulative annually. it would help alot if the pay section would keep a total revenue for a driver and other pays like commision cummulatively for the whole year. thanks

Overall Good

Apr 20, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: Overall the software is good and user friendly. I do wish we were able to edit or adjust some items. When you duplicate a load it would automatically change the dispatcher and prompt you to review and change some of the important fields. I wish there was a better way to search past rates on a specific lane.

Trucking

Apr 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This software is excellent for the trucking services.

Vendor Response

by Truckstop.com on April 20, 2016

Thanks Mirnes. We're happy to be of service, and appreciate your business. The ITS Dispatch team.

excellent

Apr 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: i like its dispatch so far

very very good

Apr 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: has been very effective

Quick and Easy

Apr 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This is a really easy program to use. Very user friendly and the best part is that it is web based so can be accessed anywhere there is internet, which is pretty much everywhere these days

Vendor Response

by Truckstop.com on April 20, 2016

Hi Aaron, And thanks for the review. We appreciate your business. The ITS Dispatch team.

Ease of use!

Apr 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Love how this software has made it easy for us to keep track of loads. My husband can access loads on the road giving him PO numbers, appointment times etc.

Great Software

Apr 20, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We like this software.

Its been absolutely Fantastical!!

Apr 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have never had a issue with the service or the system.

Easy Use!

Apr 20, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Customer Support

Comments: It is easy to learn to use, and invoicing is easy. Training videos are helpful. I like the alerts for equipment such as inspections due, insurances due and for the driver's medical and Driver license renewals.
If any, ways to make things better it would be the searching on Customer's list and in the paid invoice area. System has to have the complete full name of customer before it can match. It would be nice if when you entered the first part of the name it gave you a selection.

Wonderful

Apr 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Makes my life easier and I am able to be mobile.

Vendor Response

by Truckstop.com on April 20, 2016

Thanks for the review, Roxanne. We're happy we can make your life easier. Wishing you continued success, The ITS Dispatch team.

Awesome

Apr 20, 2016
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: Very easy to learn, works great. Whenever there is a technical glitch they always make it right

Vendor Response

by Truckstop.com on April 20, 2016

Thanks for the review, Patrick. We'll continue to make sure our on-site developers are always on top of tech issues. We appreciate your business, The ITS Dispatch team.

Easy to use, improve data access

Apr 20, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Easy to use
Short leasrning curve
No easy access to the data

easy to use without multiple entries

Apr 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: easy to use and best part is not having to make multiple entries
for same load.
always available from anywhere i have internet and works great on my mac
computer.

USER FRIENDLY

Apr 20, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Customer Support

Comments: VERY GOOD SOFTWARE TO RUN YOUR OWN OPERATION

Great

Apr 19, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: pros: it creates the quarterly ifta report
cons: i would like it to feed info from e log

We've been using ITS for about 6 years

Apr 19, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: It's fairly easy to use once you get the hang of it. There are still many questions we she should be asking to learn more about ITS.

Vendor Response

by Truckstop.com on April 21, 2016

HI Jon, We want your experience to be the best it can be and we're always available for questions. If you don't reach out to us, then we'll make it a priority to reach out to you. The ITS Dispatch team.

No Downtime

Apr 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Being able to access our information from anywhere with internet access and anytime is crucial for our business.

Thank you ITS

Vendor Response

by Truckstop.com on April 21, 2016

You're welcome, Miguel!

Quick, Easy, Great Product

Apr 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been using this program since August of 2015. We are a brand new business and we received a recommendation for ITS. It has been the most crucial piece of our business. I couldn't imagine how we would manage without ITS.

Vendor Response

by Truckstop.com on April 21, 2016

We love hearing these stories! Thanks for sharing, Mike. We wish you continued success, The ITS Dispatch team.

ITS Dispatch

Apr 19, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: For a small trucking company with 9 units, this program is pretty comprehensive. I would suggest it for the money. By being web based it also allows for access ANYWHERE as long as you've got internet connection. The only drawback I have found is that the program does not allow for drop trailer pools - other than that it is a very comprehensive program.

I have been using it for 10 years, I love it , it's simple & affordable .

Apr 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: easy to use , most importantly it's web base i can access all my info anywhere safely

Vendor Response

by Truckstop.com on April 19, 2016

Thanks for the review, Khadim We appreciate your business, and wish you continued success. The ITS Dispatch team.

great good product easy to use

Apr 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I don't have a lot of cons at all since we've been using the product it has made life a lot easier keeping tracking of loads and drivers

love it

Apr 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: wish It downloaded to quickbooks online

Vendor Response

by Truckstop.com on April 19, 2016

Hi Ryan, We're glad you love our software. The quickbooks online integration is only a few weeks away! We appreciate your business and loyalty. The ITS Dispatch team.

Very convinient

Apr 19, 2016
5/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: The system of adding trips while filing IFTA was a bit confusing for the first time.

We have been using this product for over a year and it's super easy to use!

Apr 19, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: We like that we can have all our trucking side and brokerage side in ONE software program. It's easy for multiple users to use and everyone still get their jobs done!

A first review

Apr 19, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: This software made day to day operations a breeze. We were able to keep track and take of our loads/trucks/billing all under 1 roof which was why we signed up for this in the first place. Another bonus to this TMS is that its web-based so access from virtually anywhere with internet was a huge kicker. Only complaint is that sometimes ITS is very slow/laggy seems like its an administration/host problem.

IFTA

Apr 19, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I love an ease of IFTA preparation

Overall this is a great software to use for my Brokerage Company

Apr 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Cons ---you cant save a carrier or load setup part way through process. Need to be able to create Blind BOLS easier

Pros --- Jody x 130 Is a genius and so easy to work with. Need more Jody's in this world so i can relax a bit more.

Vendor Response

by Truckstop.com on May 05, 2016

Hi TJ, And thank you for the great review. We have taken this concern into consideration and we are prepared to rectify it for you, ASAP. Expect a call from one of our service reps. We appreciate your business and support. The ITS Dispatch team.

Good application overall

Apr 19, 2016
3/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: Need a mobile application, so that we can push the information to the drivers. It would be nice for contracted owner operators to be able to see the loads they have delivered and the cumulative total they have in loads (line hauls). Then they can also see which loads are still outstanding and which ones they have not been paid out for. Then they could also see their mileage and empty miles statistics.

Easy Set Up

Apr 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Very easy set up with great customer service.

I love it!

Apr 19, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I love this product. The only thing that would make it perfect would be if the search query would be all in one place instead of going through each tab.

Vendor Response

by Truckstop.com on May 05, 2016

Hi Melissa, And thank you for the great review. We have taken this suggestion into consideration and we are prepared to rectify it for you, ASAP. Expect a call from one of our service reps. We appreciate your business and support. The ITS Dispatch team.

Great resource for keeping our business moving forward. Great tools available to carriers.

Apr 19, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros: Resource on both office and mobile platforms, Rapid refresh rates available, great sorting of fields/columns to maximize search vectors and affordable & easy to use.

Cons: Better reporting tools available to all models, mobile and desktop platforms not related and works differently/separately, non auto-refresh and no notifications on mobile versions. Posting details (dimension, requirements, special instructions) not required by broker on every post which leads to excessive dead calling to brokers.

Good Software

Apr 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: It takes a little time to get use to but after that works good.

System works very well.

Apr 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I ve learned new things and software is easy to use.

OUR FIRST TMS

Apr 19, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: When we started our brokerage business we did everything manually or without automation. After deciding to go with ITS Dispatch the change was dramatic. Our efficiency took a huge jump and it allowed us to manage more loads & customers at the same time which lead directly to an increase in our bottom line. We especially like the tie-in to the ITS load board, the ability to generate professional looking Rate Confirmation & BOL documents that include our business logo; also the compatibility with Quickbooks is a definite plus. From a Broker's standpoint, we wish there was a dynamic Carrier data base that would allow storage & retrieval of previously used carriers based on preferred lane & trailer type. Overall we're very pleased.

Vendor Response

by Truckstop.com on May 05, 2016

Hi Robert, And thank you for the great review. We have taken your suggestions into consideration and we are prepared to rectify them for you, ASAP. Expect a call from one of our service reps. We appreciate your business and support. The ITS Dispatch team.

Easy to Use and Reliable

Apr 19, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: Pro:
Easy to use
Web based

Cons:
Hard to figure out team driver settlement
Need more features like Maintenance Module, Compliance Module

Vendor Response

by Truckstop.com on April 21, 2016

Hello Gurjit, Thanks for the great review. If you need any assistance with figuring things out, we'll be more than happy to help. Also, The maintenance module will be ready this year! We'll keep you updated. The ITS Dispatch team.

Overall has everything you need for a small business, the product is very easy to use customer serv

Apr 19, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: Overall have add no problems using the software.

Does what I need to do

Apr 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have had ITS Dispatch for 4 years and I really like using it. Easy to teach agents to use.

Wonderful ~ more organized, simplified work

Apr 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: When we started using ITS dispatch it was relatively new & I was a little concerned about the change and downtime of transition. That was 8 years ago.... I can't even imagine running our business without ITS. This has been one of the best decisions we made!

Thank you for your training, support & knowledge.

Vendor Response

by Truckstop.com on April 21, 2016

What an amazing story, Lynn. We are touched. We wish you continued success! The ITS Dispatch team.

Good

Apr 19, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Would like the fields to be more flexible so that we could transition our loads from paper. Would like a better search capability.

Vendor Response

by Truckstop.com on May 05, 2016

Hi Erica, And thank you for the great review. We have taken this concern into consideration and we are prepared to rectify it for you, ASAP. Expect a call from one of our service reps. We appreciate your business and support. The ITS Dispatch team.

LOVE IT!!!!

Apr 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I WISH WHEN CREATING AN INVOICE YOU COULD CREATE AND PRINT MULTIPLE INVOICES AT ONCE.

Vendor Response

by Truckstop.com on May 05, 2016

Hi Nicola, And thank you for the great review. You can definitely do that! Expect a call from one of our service reps. We appreciate your business and support. The ITS Dispatch team.

ITS is a Good product

Apr 19, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I like a lot of the things about ITS, but its missing some of things what i think are needed for PDP. For example, it has payroll for drivers, but not owner operators. And the way this program is structured, is to pay drivers weekly, but i need something where i can pay everyone daily. Because that is a major sell point for my unique trucking company.

simple, easy, best product for a new brokerage for the cost

Apr 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This is a very well thought out product and is laid out in a way that makes sense to an operations person. All the necessary tools are there without a lot of adds that you don't use.

good customer service

Apr 19, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: i'm a new broker so far i like it. but some of the services they offered initially are not here yet. also the price for some extra services are different from the initial offer. over all so far i like it.

ITS is a good software but we need some updates like changing driver on same load .

Apr 19, 2016
3/5
Overall
4 / 5
Ease of Use
3 / 5
Customer Support

Comments: We need to update the software for changing driver on one load when we use switch drivers or use multiple drivers on one load so it can calculate the miles sapratly .

Vendor Response

by Truckstop.com on May 05, 2016

Hi Jay, And thank you for the honest review. We can troubleshoot this for you ASAP. Expect a call from one of our service reps. We appreciate your business and support. The ITS Dispatch team.

I love it

Apr 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros: very easy to work with. Very professional and immediate support group. The invoicing is super easy with this software.

Cons: It freeze some time when working in IFTA fuel reports.

I love it!

Apr 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Don't have any problems, makes my work way easier than before!

Friendly software and support !

Apr 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I signed up with ITS Dispatch about a year ago. I'm very pleased with the program and support team as well. It's a great product for small and medium size truck companies.

Vendor Response

by Truckstop.com on April 19, 2016

Hi Ali, Thanks for the great review! We appreciate your business, The ITS Dispatch team.

easy, simple , fast

Apr 19, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: pros...its dispatch is great , it keeps all your dispatch info in one place , easy to use.

cons... not enough accounting functions.

Excellent

Apr 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: ITS Dispatch it is really easy to use and it's got everything a trucking company needs.

works well - easy to use

Apr 19, 2016
4/5
Overall
5 / 5
Ease of Use
3 / 5
Customer Support

Comments: Pros - easy to use - gives professional looking invoices

Con - does not integrate with QuickBooks online

I also submitted a suggestion more than 6 months ago and have never even gotten a reply. I understand that not every suggestion can become and change and/or update to the software, but a reply would be nice

Vendor Response

by Truckstop.com on April 19, 2016

Hi Kristi, and thanks for the wonderful review. Good news: the online quickbooks integration is weeks away! We appreciate your business and loyalty, The ITS Dispatch team.

very easy system to learn. Great the way you can email the load to our operators

Apr 19, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: There are a few things that can make ITS much better. Our load screen has to show our available trucks so we know what equipment is out there when they are not under dispatch. In the appt, time screen there should be a window for open receiving instead of just one field. I do think ITS is a great system it has made our life easier than the old system we worked on but it does need a couple more features for the truck side. The brokerage is great. We also have that system.

A nice, budget friendly, and easy to use trucking/brokerage software

Apr 19, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: Affordable, easy to train and use. Flat fee monthly. Accounting functions and reporting functions could be more robust. LTL loads

use this daily no major problems

Apr 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: no cons -- works very well

Absolutely love this product

Apr 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: What I like most about ITS dispatch is the ease of learning the program. Old and young alike can pick it up quickly and go. Like any program, there are things I would change. Such as printing invoices. There are some days when we have 50 invoices to print and you have to select each one individually and that makes printing longer. The really nice thing is that if you have a change you would like to make, the programmers put it on a wish list for future development. Very helpful in customer service if you don't understand something.

Vendor Response

by Truckstop.com on May 05, 2016

Hi Tamela, We are so happy that you love us! You absolutely can print several invoices at once. We'll rectify this for you ASAP. Expect a call from one of our service reps. We appreciate your business and support. The ITS Dispatch team.

Still some bugs

Apr 19, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I like ITS with two exceptions: 1. if a truck # is erroneously entered and it isn't caught early and it's a long trip with a lot of fuel/stops the trip has to be completely started over to get the proper truck number credit.
2. DC and other non-IFTA jurisdictions, the programmers refuse to fix this glaring deficiency and apparently management doesn't seem to care. We're going to have to pay somewhere around 1500 miles to VA which not only has fuel tax they also have a fuel tax surcharge & a HUT fee. We are likely going to run AK this summer & that will also add problems since AK & NWT are both non-IFTA jurisdictions. They seem to think U-Drove will be the answer but I'm not sure how that's going to work since ITS doesn't recognize DC right now so how is U-Drove going to change that?

Very user friendly and easy to use

Apr 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: It has almost all that we need, just wish it was more user friendly with quickbooks. I've been using it for many years and have not found or seen anything that compares without costing both arms and legs.

We use this as our main source for dispatching. It's easy, concise and professional.

Apr 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: When doing multiple loads would love the have a copy and paste feature.

Easy to use and understand

Apr 19, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: I like it because we can easelly work on it
at the time you know how its work and its easy to learn

The most user friendly software at a reasonable price!

Apr 19, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: The software is extremely user friendly and very affordable. It is a perfect program for a company in its infancy. In addition the online training is very useful for a smaller company with limited resources. The biggest con would be layout and set up. It would be beneficial to have the screen have a screen by salesperson that showed future loads and current loads along with a feature to put a time in to check on a load. For example, I could set an alarm that the driver was supposed to be at his pickup at 5:00 and if I have not entered a tracking note by 5:45 it notifies me to call that particular carrier. In addition, it would be helpful to have the ability to set up temporary settings allowing another user access to certain things when I am out of the office.

I like it

Apr 19, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I would like to see so,e integration of fuel cards .

I like this program overall easy to use.

Apr 18, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Good for the money.
Wish they had integrated accounting software with it.

Have been using ITS Dispatch for the past few years.

Apr 18, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: Everything about its dispatch is perfect. They are experts in the field and will cater to your needs if requested. Not a thing I can complain about!

I have had a really good experience customer service is excellent to deal with

Apr 18, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: everything works great the accounting side could be a bit better but overall a great product

Owner - A Plus Freight

Apr 18, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: We've had up to 4 different load boards at once and have found ITS is really ALL we need- Owner

Implementation of more tools

Apr 18, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: the system works good always functioning but it also limits you to many other functions that we require, however it a great system.

Function that need to be added, Mexican currency, more carriers on the tabs it only allows three

Ecstatic Customer For Over 4 Years

Apr 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: For the price point, there is simply not a better, more efficient product than ITS out there on the market today.
Pros: It works and handles transactions as they should be. Easy to implement, easy to train employees , easy to manage. Phenomenal reporting tools.
Cons: Still looking! The only very small one, and not a big deal at the moment, is that there is not any integration options with 3rd party software's such as Carrier411.

User friendly, Organized

Apr 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This software has been a lifesaver, super easy to use does the job without any complicated system.

Overall experience has been real good!

Apr 18, 2016
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: It would be beneficial if we could keep notes on individual shippers and receivers so we don't have to change this each time.

Good but limited

Apr 18, 2016
3/5
Overall
5 / 5
Ease of Use
3 / 5
Customer Support

Comments: Ease of use is good
Limited on reports
Duplicating bills take some time

I have used this software since i started my brokerage!

Apr 18, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Everything is fine with the size of my operation. It all flows nicely together.

Wonderful

Apr 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have used this programs for quite some time, and it is great. Maybe one thing that can be added is something to cross reference the PO's, just to make sure that they are unique, or exclusive to one load, example: 1 invoice 1 PO number.

IFTA

Apr 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This is an excellent product and very easy to use.