--- title: "Refract Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Refract Software - reviews, pricing plans, popular comparisons to other Call Recording products and more." source_url: "https://www.capterra.com/p/151148/Refract/" page_type: "product" language: "en" --- # Refract Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 10, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Refract ## What is Refract? Close More Deals - Remotely. Refract unlocks the black box of revenue intelligence - analysing calls, demos and meetings to level jump rep performance, accelerate revenue and successful outcomes and deliver strategic business intelligence locked in conversations. ## What is Refract used for? [IVR](https://www.capterra.com/ivr-software/)[Sales Coaching](https://www.capterra.com/sales-coaching-software/)[Sales Enablement](https://www.capterra.com/sales-enablement-software/) Overall rating Based on 24 user reviews Reviews sentiment Positive 83% Neutral 17% Negative 0% Starting price $50 Per Feature, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Refract Overview Updated September 2026 AI summary Refract offers call recording and sales enablement tools for organizations of all sizes, combining call transcription, archiving, and on-demand recording with advanced features like real-time analytics, CRM integration, and performance metrics. Supporting cloud and mobile deployment, it enables teams to manage calls, campaigns, and coaching activities, helping businesses enhance their sales processes and monitor communication effectiveness. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Refract 4.4 (24) VS. [### Gong](https://www.capterra.com/p/157969/Gong-io/) [4.8 (561)](https://www.capterra.com/p/157969/Gong-io/reviews/) Starting Price $50 Per Feature, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (24) Ease Of Use 4.7 (561) Value For Money 4.5 (18) Value For Money 4.6 (306) Customer Service 4.9 (23) Customer Service 4.7 (329) ## Refract alternatives [Clari](https://www.capterra.com/p/194117/Wingman/) [4.7 (314)](https://www.capterra.com/p/194117/Wingman/reviews/) Starting price $1080.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/194117/Wingman/) [Modjo](https://www.capterra.com/p/215663/Modjo/) [4.7 (60)](https://www.capterra.com/p/215663/Modjo/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/215663/Modjo/) [Apollo.io](https://www.capterra.com/p/158696/Apollo/) [4.5 (398)](https://www.capterra.com/p/158696/Apollo/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/158696/Apollo/) [Outreach](https://www.capterra.com/p/159318/Outreach/) [4.4 (311)](https://www.capterra.com/p/159318/Outreach/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/159318/Outreach/) ## FAQs about Refract Overview ### Which roles and teams benefit most from Refract? Refract is most used by sales leaders, business development teams, and customer success managers who need to review conversations, coach reps, and improve retention outcomes. Directors, CEOs, and other executives use it to monitor performance, standardize quality assurance, and gain visibility into customer interactions, training needs, and revenue-driving behaviors. Answer based on 24 reviews Overview ### What company size and specific industries is Refract built for? Refract is designed for sales management teams at small, mid-sized, and enterprise companies that want to review and improve sales performance. It is suited to organizations with active sales teams across a range of industries, especially those focused on reducing mistakes, errors, and missed opportunities in daily sales work. Features and Usability ### What are the key features of Refract? Refract offers CRM, live chat, video conferencing, and conferencing tools for customer and sales conversations. It also includes conversation intelligence with call recording, call transcription, call tagging, and real-time analytics, plus dashboards, role-based permissions, feedback management, and training management for reviewing and organizing interactions. Getting Started and Support ### What training and onboarding options does Refract offer? Refract provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided setup, webinars cover group instruction, documentation offers written reference material, and videos provide self-paced learning materials. Answer based on 5 reviews Getting Started and Support ### What customer support options does Refract offer? Refract offers Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and Chat. Users report helpful, steady support and value the direct contact with an account manager, especially when adapting to busy routines. That said, support feedback is limited, so experiences may vary by team and issue type. Answer based on 1 reviews ## Features AI summary Based on 2,775 Call Recording reviews Capterra data shows that buyers of call recording software rank the following features as their top priorities: - **Recording** (**61%** of reviewers rated this feature as critical) - **Call Transcription** (**55%**) - **Conferencing** (**42%**) Refract supports all three features that reviewers rate most highly: **Recording**, **Call Transcription**, and **Conferencing**. Together, these capabilities help businesses capture conversations, turn calls into searchable text, and connect multiple participants in one place, allowing teams to review interactions more easily, improve communication, and keep a clear record of important discussions. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Archiving & Retention Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Assessment Management Creation, administration, and evaluation of assessments or tests Built-in Course Authoring Tools that allow users to create and publish courses and course material/content Call List Management Manage and track all past and future calls. Call Recording Record the audio of phone conversations for quality assurance purposes Refract 37 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Assessment Management: Creation, administration, and evaluation of assessments or tests - Built-in Course Authoring: Tools that allow users to create and publish courses and course material/content - Call List Management: Manage and track all past and future calls. - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Tagging: Highlight specific time marks for annotation and review purposes - Call Transcription: Voice conversion to text - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Content Library: Centralized repository to store content and assets - Conversation Intelligence: Recording, transcription, and analysis of sales calls for the purpose of training and generating insights - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Fields: Customize data fields to support various needs and use cases - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - File Transfer: Move files across different systems or networks - Gamification: Games or game-like elements to track progress and reward accomplishments - Goal Setting/Tracking: Establish measurable goals and objectives and track their progress over a specific period of time - Graphical Data Presentation: Visual representation of data using various graphical elements such as charts, graphs, maps & other visual aids - Learning Paths/Tracks: Designing course materials to be completed in a sequential order for personalized learning purposes - Live Chat: Ability to chat online in real time - On-Demand Recording: Record the audio of phone conversations for quality assurance purposes - Onboarding: Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Real-Time Analytics: Analyze and gain insights into data in real-time - Recording: Record live video calls to play later - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Sales Trend Analysis: Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. - Scheduled Recording: Automatically record calls at predetermined times - Statistical Analysis: Apply statistical/mathematical models to sets of data - Training Management: Track employee/learner's progression through training programs - Video Conferencing: Connect with meeting participants remotely over video --- Get Advice We can help you find the software with the features you need. Features 4.1 (22) 4.1 Based on 22 reviews ## Pricing Value for money 4.5 (18) Free Trial Basic $50.00 Per Feature,Per Month Value for money 4.5 (18) 4.5 Based on 18 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (23) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (23) 4.9 Based on 23 reviews ## User reviews Overall rating 4.4 Based on 24 reviews Filter by rating 5(14) 4(6) 3(4) 2(0) 1(0) Mentioned topic Sorted by most recent JA Jeffrey A. Director Marketing and Advertising ### "Tool for coaching sales calls" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 6/10 February 11, 2021 The initial onboarding was very nice and professional. After implementing the software it has slowed down a little with communications. Pros What I like most are all the well thought out features that have been developed for this recording service. Cons What I like least is that so far it has been a slow start to be able to fully utilize all the features that we were sold on. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MC Murray C. Sales Director Business Supplies and Equipment ### "Use of Refract at Klipspringer" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 21, 2020 Great customer experience and always on hand to help. Pros The system has been great so far for sharing exact moments of calls both ways between my team and me. Cons I struggle with the accuracy of the script that goes with the audios as often it is quite inaccurate Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NB Neil B. Managing Director/ Founder Computer Software ### "A Coaching Platform for both Companies or Trainers'" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 20, 2020 The company and knowledge of the Sales Enablement Market is what really sets them apart from other vendors. From Sales to Customer Success, they really take the time to help you optimise your own business, and help on every step of the way. Pros Analytics, Scenario Challenges, On-Boarding, Content Uploads Cons UI could do with some updating, and can sometimes lag in Google Chrome as it's web-based, but not too taxing Alternatives considered [Gong](https://www.capterra.com/p/157969/Gong-io/) [Salesloft](https://www.capterra.com/p/157977/Salesloft/) [SocialChorus](https://www.capterra.com/p/144972/SocialChorus-Employee-Advocacy/) Reasons for choosing Refract Customer Experience and Price - Also supported more EMEA languages versus North American vendors Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AB Audrey B. Director Education Management ### "A tool to guarantee transformation on sales calls" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 8, 2020 My experience with Refract has been superb. The customer service is excellent, nothing is too much trouble. In the early days I'd be contacting them more often than I care to admit while I got used to the platform, which on reflection I realise now was more about me not taking time out to test it. The platform is brilliant and easy to use. I'm updated regularly on new features etc, which all help me offer much more to my clients and enables me to stand out from the crowd. Must say a big thank you to \[SENSITIVE CONTENT HIDDEN\] my customer account manager who is FABULOUS :) Pros The software makes a trainers job like mine really effective and easier. It allows the learner to hear and see first hand what they are great at and equally what needs to improve and how. The extra features that highlights the % of time a learner speaks compared to the amount of time their prospect or customer speaks is absolutely a game changer. What's unique is the software's ability to stop a call and put 'notes / tags' on key points is truly in a league of its own. Most learners I know haven't got the patience to sit listening to a call from start to finish. This function allows them to get what they need to know very quickly and then apply what they've learned. Using this software enables me to accelerate learning QUICKLY. Cons Nothing. Totally happy with it. Just wish I'd found it earlier! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DP Dale P. Sales Director Pharmaceuticals ### "Review Of Refract" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 4, 2020 Refract are very customer focused and linked in with our ethos of being hassle free, they make you feel welcome for any question or help you need and never made you feel stupid if you haven't just got to doing it yet which all us manager struggle with when there is so much to do. \[SENSITIVE CONTENT HIDDEN\] is fantastic and provides such a level of support that she excels many other companies dealt with, I hope she is paid well! Pros This software is so easy to use and saves hours of time sifting through calls. Cons Make the system suggest some words to set up as alerts for good or bad based on the calls it hears so for instance if hears the word really upset a lot it would add it to the suggested list of words so that you can then choose to add as a bad or a good word to report on Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Dan L. Vice President, Growth Automotive ### "Undeniable value on par with big competitors, for a fraction of the cost" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 1, 2020 Fantastic. Great sales approach, well-priced product, gives 80% of the value of bigger competitors at 25% of the cost. \[SENSITIVE CONTENT HIDDEN\] & the entire team are great. Pros Has much of the features of far more expensive competitors in this space that cost upwards of $20k-$30k. Support team is amazing - helpful - responsive - innovative. Helps me get team using it. Product continues to improve. Above all though, allowed us to create process & score people on their ability to work it when it comes to sales & success team conversations. Cons Interface is a bit clunky, some of the integrations need improvement - but i see those as areas to improve with the "nice to have" areas. the "need to have" which is the core of the product has always been smooth sailing & effective. Alternatives considered [Gong](https://www.capterra.com/p/157969/Gong-io/) [Chorus](https://www.capterra.com/p/253713/Chorus/) [ExecVision](https://www.capterra.com/p/165609/ExecVision-For-Sales/) Reasons for choosing Refract Most bang for buck. We're a growing company and \[SENSITIVE CONTENT HIDDEN\] demand every dollar spent very effectively. 80% of the value of the bigger guys at 25% of the cost. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JR John R. Director Professional Training & Coaching ### "The best of the best. " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 11, 2020 Wonderful! Pros Rich, rich data from your calls, enabling your coaches to get a true insight into what's happening in your sales teams. The excellent team behind it to support you and provide the help needed to re-think your sales approach. Cons Some integration challenges with Skype. Alternatives considered [Gong](https://www.capterra.com/p/157969/Gong-io/) [Chorus](https://www.capterra.com/p/253713/Chorus/) Reasons for choosing Refract Flexibility and process. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MG MIke G. Managing Director Professional Training & Coaching ### "A must for coaches " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 7, 2020 Fantastic, great implementation and support with my dedicated account manager \[SENSITIVE CONTENT HIDDEN\]. Pros Call monitoring and analysis and scenario challenges are a game-changer in sales training. Cons A minor point, but I would like to be able to view my scenario challenges as thumbnails in order to recycle them for use in separate training programs. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NS Nicola S. Inside Sales Manager - Customer Loyalty & Acquisitions Business Supplies and Equipment ### "A Must Have" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 27, 2019 Since using Refract we have seen a month on month improvement through our agents calls. The type of conversations have now become more consultative and less transactional and this has resulted in better Sales opportunities with fantastic results. Everyone has embraced this tool and has now become part of our working day/week and coaching has become an exciting and enjoyable part of our role with amazing results. Pros The ease of use, makes this a must have tool. The information from the Insights gives you an incredible insight and a fuller understanding of each call. Add the grading form and smart tags and you then have all the tools to assist with your coaching and development. The support from Refract is quick, reliable and nothing is ever too much. Cons The transcript is not very accurate but this has not hindered how we use Refract at all. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JM Jim M. President Education Management ### "Coaching the Sales Manager." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 2, 2018 Although, I haven't used this feature yet, I'm excited about having field salespeople record calls (on their smartphone) for their manager to use in providing feedback. The manager's feedback is captured on Refract and so are my comments on coaching the manager. Pros The help I received from CSR. The product was easy to use. Cons When I first started using Refract, we had not figured out that the sales rep could use their smartphone to record the call. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/151148/Refract/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.