# Multirater Surveys Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Multirater Surveys the right 360 Degree Feedback solution for you? Explore 14 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/151158/Multirater-Surveys/reviews --- Multirater Surveys 4.8 (14) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Multirater Surveys Ease of use 4.9 Customer Service 4.9 ## Showing most helpful reviews Showing 1-14 of 14 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use John H. Salesperson Professional Training & Coaching Used the software for: 1-2 years ### "Level Five Selling" August 21, 2018 5.0 So far excellent due to rep personal support. Pros The support from rep has been very important Cons Lacks pre post comparison of results. This is a important feature. Review Source Response from Multirater Surveys September 3, 2018 Thank you for your feedback John. We have recently released a new download feature which will allow you to create an excel format of the report. This means you will have access to compare data between past results. UN Utkarsh N. Founder Professional Training & Coaching Used the software for: 6-12 months ### "One of the Best Platforms at Great Pricing" January 2, 2023 5.0 Pros The Multirater Surveys platform allowed me to use it for 100 managers seamlessly. We created pre and post-assessments and the comparative report gave us useful insights with regard to the impact of our program. We would highly recommend this for users who want to run surveys with their teams and people. The best part of the experience was the responsiveness from the team and the support from my point of contact. Cons The least liked feature was making changes to the published survey. Once published, we had to go into individual surveys and make the change. It would be great to have some batch processing/editing tools. Review Source AM Andrew M. C.E.O. Used the software for: ### "The multi rater survey system are an excellent tool for evaluation " May 15, 2016 4.0 Perception is not always reality and apart from providing an easy but detailed picture of all facets of an employee's performance and suitability for a particular role. Further they generally provide a very clear picture of a teams' performance. The only criticism we would have is that an individual scores are excessively low or high for that matter it can sometime skew the overall results. Having said that no system is absolutely "foolproof" and the results should be carefully reviewed and the anomalies at either end of the range accounted for. This is not an onerous task and is a very useful exercise in itself. While the results are anonymous if their are scores that are extreme it generally means that the person scoring has not had the scoring sufficiently explained by their supervisor or manager which in itself is another measure of performance Review Source Response from Multirater Surveys May 15, 2016 Andrew, thank you for your review and comments. I have requested that our tech team investigate whether it is possible to provide functionality that will assist our clients to manage extreme scores from survey raters. ME Mazen E. Manager - Talent & Culture Management Consulting Used the software for: 2+ years ### "Great Fit & Support For Our Needs" August 1, 2022 5.0 Multirater team has been extremely supportive and agile in adapting to our needs, and have also consulted us on certain requirement, which was very helpful. Pros The ease of use and customizability to match our needs. Cons Our biggest challenge is that there are no Arabic language capabilities, which we had to work around. Review Source Response from Multirater Surveys August 2, 2022 Hi Mazen, thank you for your feedback! We really appreciate the relationship we have built over the past few years and will certainly continue supporting your organization. Multilingual capability is currently in the development pipeline. We hope to introduce that shortly. MA Mohamed A. Performance Management Specialist Logistics and Supply Chain Used the software for: 1-2 years ### "I have been using Multirater Survey for 3 years,its a user friendly system " July 27, 2022 5.0 Its help us to groom our employees with profession competencies and the succession planning/Career path can be carried out in an efficient and accurate manner Pros As a logistic & transport company we are working with different type of employees and this system is very User Friendly and the Question bank questions are straightforward and easy to understand which helps the employees to provide us the accurate feedback Cons What ever the features available fits our requirement Review Source Response from Multirater Surveys August 2, 2022 Thank you for your feedback Mohamed, we are glad that our platform can support your organization's growth. We are especially grateful that many Logistics & Supply Chain organizations such as yourself, find our platform to be highly impactful. Lee-Anne H. HR Director Professional Training & Coaching Used the software for: Less than 6 months ### "Multirater Surveys" January 16, 2020 4.0 I have used Multirater surveys for Managers/Leaders wanting feedback on their leadership and also as part of the probation period. I have found their customer service to be outstanding. The demo and instruction initially provided was very thorough and whenever I have encountered a problem it has been answered on the spot. I have never had to wait for a response! I'm a big fan. Pros The ability to customise all the fields. The ability to preview the survey. The ability to set up templates to reuse later. I like that I didn't have to think of all the questions myself and could use the standard questions. Like the ability to get Net Promoter Scores Cons That I have to scroll through and select all the recipients manually from the list. Review Source Response from Multirater Surveys January 16, 2020 Thanks Lee-Anne. Appreciate your feedback. We are currently developing our new scheduling functionality to automate the process. We will be sure to let you know once this is live. GW Gary W. General Manager Used the software for: ### "Benefits a'plenty!!" May 12, 2016 5.0 We have been utilising the Multirater Surveys for quite a few years and can confidently say that our organisation's strengths can be attributed to the evolving outcomes provided by the surveys be it at Management, Employee or at Customer level. Being a multi-sited business Multirater ensures we can cover the broad spectrum required to have our finger on the pulse with all business units and, importantly, it is very cost effective. We run most surveys annually and have found a consistency in responses over time that gives us the foundations for managing our people at all levels. This has led to an extremely low attrition rate amongst the workforce and multiple career advancements within the business, all of which enhance the bottom line. Review Source Response from Multirater Surveys May 12, 2016 Gary, thank you very much for your glowing endorsement. We look forward to continuing our contribution to the ongoing success of McPherson Wines DL David L. Director Used the software for: ### "I have been using Multirater Surveys for 3 years, excellent system that is easy to use." May 18, 2016 5.0 Pros: As an independent consultant working with a wide range of local and internationally based organisations, I find the feature of being able to customise the surveys excellent. This gives me the ability to refine the 360 Surveys to ensure they are truly relevant for the organisation and appropriate for the country we are working in. The built in question bank is comprehensive with professionally developed probing questions. Designing a survey is simple and the administration of the site is straightforward and self -explanatory. Con's: Have not had any negatives using this survey. Review Source Response from Multirater Surveys May 20, 2016 David, thank you for your valuable feedback. As a long term user of MRS we certainly appreciate you taking the time to review our survey platform. DW Danielle W. Practice Development Manager Financial Services Used the software for: Less than 6 months ### "Amazing software with a great support team" November 17, 2020 5.0 Pros Excellent support Ease of set up and automation of the program Confidence in the data and survey Question banks Cons Nothing to note - it worked well for our business Review Source Response from Multirater Surveys November 20, 2020 Thank you Danielle for your review. PB Peter B. CEO Used the software for: ### "An excellent tool for understanding the innate qualities and attributes of people " May 12, 2016 5.0 A series of detailed questions whose answers give greater insight into the drivers and behaviours of employees both current and prospective. I have found these tools particularly useful in driving successful change management and transformation within many different organisations. First rate service at an economic cost Review Source Response from Multirater Surveys May 12, 2016 Peter, thank you for your review and your candid comments. Appreciate you taking the time to provide your feedback. AP Alister P. CEO Used the software for: ### " All companies should use this product if they are serious about better managing their staff. " May 12, 2016 4.0 We've been using these tools/products for some time and would highly recommend to improve management performance. There is no doubt that our management team has improved in all facets of people management which has, in turn, led to dramatic improvements in company and staff productivity. Review Source Response from Multirater Surveys May 12, 2016 Thank you Al, we really appreciate your feedback AP Ashley P. Managing Director Used the software for: ### "Easy to use and very cost effective" May 12, 2016 5.0 Having multiple sites this product has improved our efficiency and greatly helped with leadership improvement Review Source Response from Multirater Surveys May 12, 2016 Ashley, thank you for your review. As a long standing client of ours your feedback means a lot to us. AO Alex O. BDM Used the software for: ### "Great service" May 12, 2016 5.0 I was very impressed and pleased with the results I received from using this platform. Review Source Response from Multirater Surveys May 12, 2016 Thank you for your review and feedback Alex. It is very much appreciated PH Phil H. Director Used the software for: ### "Employee Engagement Survey" May 16, 2016 5.0 Simple to use, very cost effective and customer friendly Review Source Response from Multirater Surveys May 17, 2016 Thank you for your feedback Phil ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.