# Third Lane Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Third Lane Software - reviews, pricing plans, popular comparisons to other Telephony products and more. Source: https://www.capterra.com/p/151163/Third-Lane --- # Third Lane Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Third Lane ## What is Third Lane? Thirdlane offers Unified Communication software platform and applications that can be deployed in the cloud, private cloud or on-premises. Thirdlane end user applications are available for the web, mobile and desktop. Thirdlane multichannel digital business communication solutions are deployed worldwide by thousands of businesses, service providers, resellers, government agencies and public organizations. ## What is Third Lane used for? [Telephony](https://www.capterra.com/telephony-software/) Top alternative Featured Overall rating Based on 7 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $1 Per Feature, Per Year Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Third Lane?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.thirdlane.com&name=Third Lane) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Third Lane 4.3 (7) VS. [4.5 (2,213)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting Price $1 Per Feature, Per Year Starting Price $20 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.9 (7) Ease Of Use 4.4 (2,178) Value For Money 4.3 (6) Value For Money 4.5 (1,934) Customer Service 4.0 (6) Customer Service 4.3 (1,923) ## Third Lane alternatives [4.4 (467)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.2 (462)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.7 (881)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars Highest Rated [VoIP.ms](https://www.capterra.com/p/203084/VoIP-ms/) [4.8 (698)](https://www.capterra.com/p/203084/VoIP-ms/reviews/) Starting price $1.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/151163/Third-Lane/alternatives/) ## FAQs about Third Lane Overview ### What company size and specific industries is Third Lane built for? Third Lane is designed for MSPs and UCaaS providers, resellers, government agencies, contact centers, and businesses that need multichannel communications. It fits organizations of varying sizes, especially service providers and public sector teams that manage messaging, telephony, video conferencing, and related communication channels. Features and Usability ### What are the key features of Third Lane? Third Lane offers call center management features such as auto-dialer, predictive dialer, automatic call distribution, call routing, call transfer, and IVR. It also includes call recording, call monitoring, call reporting, customizable reports, CRM, contact management, chat/messaging, SMS messaging, video conferencing, VoIP, and third-party integrations. Talk to an expert ### More questions? Ask our experts Integrations ### Which third-party tools and platforms does Third Lane integrate with? Third Lane integrates with CRM and support tools including HubSpot CRM, Pipedrive, Salesforce Sales Cloud, Salesforce Service Cloud, SalesforceIQ, SugarCRM, Zendesk Sell, and Zoho CRM, plus Microsoft 365, Microsoft Teams, Freshdesk, Grafana, and Zapier. Getting Started and Support ### What training and onboarding options does Third Lane offer? Third Lane provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover feature overviews or group learning, documentation offers written reference material, and videos provide self-paced instruction. Getting Started and Support ### What customer support options does Third Lane offer? Third Lane provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and Chat. Without reviewer feedback on support experiences, no reliable claims can be made about response times, helpfulness, or common frustrations. The listed channels define the available support options for users seeking assistance. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Automatic Call Distribution 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Distribute/route/connect calls Callback Scheduling 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Schedules callback times Call Center Management 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Call Reporting 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track and report on all incoming and outgoing calls Call Scripting 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Provide agents with a typical response for common call subject matter Call Tracking 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Third Lane 33 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities System that automatically dials calls Distribute/route/connect calls Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Track and report on call outcomes Manage and track all past and future calls. Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Track and report on all incoming and outgoing calls Sends voice calls to a specific queue based on predetermined criteria Provide agents with a typical response for common call subject matter Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Transfers live calls to other agents Schedules callback times Identify the number and contact information of a caller before answering the phone Communicate using direct chat or messages within the system Computer-telephony integration is the use of computers to manage telephone calls Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Alter the layout and content of reports Track interaction history by documenting conversations for contacts Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Ability to chat online in real time Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. System calls multiple numbers at once and connects the agent to the first number that answers Active monitoring of systems, applications, or networks View and track pertinent metrics to find patterns and gain insights from data Send messages via SMS Turns text into natural sounding speech Set up connections to third-party platforms to improve business processes Connect with meeting participants remotely over video Computer-based system that allows users to send and receive voice messages Place/receive calls through voice over IP connection Get Advice We can help you find the software with the features you need. Features 4.4 (7) 4.4 Based on 7 reviews ## Pricing Value for money 4.3 (6) Free Trial Basic $1.00 Per Feature,Per Year Value for money 4.3 (6) 4.3 Based on 6 reviews ## Integrations [ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (6) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (6) 4.0 Based on 6 reviews ## User reviews Overall rating 4.3 Based on 7 reviews Filter by rating 5(5) 4(1) 3(0) 2(0) 1(1) Mentioned topic Sorted by most recent AC Arsen C. Telecom and Business Development Consultant Telecommunications ### "Dependable Platform with Solid Features" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 27, 2025 Overall, a solid and flexible platform that does exactly what it's built for - once set up, it just works. Support was great early on, though we’ve hardly needed it since. Pros We've been using Thirdlane for multi-tenant PBX deployments for over 2 years - and it's been reliable, flexible, and easy to manage. The platform handles tenant isolation well, supports SIP trunking, call center features, and integrates cleanly with CRMs. A solid choice for service providers looking for control and scalability. Cons The platform is highly configurable - which can be a bit much at first, but gives you full control once you're familiar with it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 24, 2025 Thank you! Glad our product met your expectations. YI Yousuf I. Manager Computer Networking ### "Third Lane is third class" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 0/10 March 27, 2019 Before we paid to representative, we requested him to give us a trial but he refused and boasted about his software. We even paid for 10 hours of support but within few days we found it's one of the worst on the market. Please don't fall for sweat talk of representative. We requested him many times to refund, but he refused. Pros Only pro is sweat talk of representative, owner of Third Lane Cons TL is not very user friendly and has lot less features than open source FusionPBX. No documentation available and for everything you need, you to contact them so they can charge you for support. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GN George N. ### "Very Reliable" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 0/10 September 22, 2016 Robust software. Well designed, very flexible and reliable. We hope our competition never learn about it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MM Mark M. President and Founder Telecommunications ### "We are BIG fans of Thirdlane !!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 September 22, 2016 We have been working with Thirdlane and their staff since 2008. Their product has evolved nicely over the years and allows us to put a high quality service offering in front of our customers. We are very happy with Thirdlane. Pros A consistent and easy to deploy software platform that works great for our customers. Professional user portal that gives the end users an intuitive tool to manage their own call routing, voicemail, and sending of faxes. Easy for our support team to view end user accounts and phone registration. I love that special calling scripts can be added at any time and allow us to meet most of our customer's crazy expectations Cons not too many cons Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AR Alex R. Sr. Engineer Telecommunications ### "A solid flexible multitenant system" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 7, 2016 We use this system for 5+ years in heavy production mode for many our customers. I do not see any competitors in this price\_range<->functionality niche. The system extremely flexible and allows you to implement almost any call flow via custom scripting and API. Redundant mode gives you 99.99% of reliability. Asterisk core which is used in all releases is very stable. While ago (in 2012, as I remember) we had a problem with asterisk deadlocks after reload, but this problem was fixed very quickly by their tech support. What I also like in the system - it is not dead - all the time they release new updates and are working on new software and modules. The team is open for collaboration and we had a common project with them: SalesForce integration module. Pricing on software and support are very low in compare to other commercial multitenant PBX systems. Pros flexibility; stability; ability to write my own scripts; good support Cons Not the best in the world user interface. Sometimes a little bit slow, but nothing crucial. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MG Michael G. ### "Excellent Product!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 September 6, 2016 We have been using the Thirdlane PBX software for over 8 years and have been more than satisfied with their support, reliability, and feature set. Overall an excellent product. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ES Erik S. CTO Telecommunications ### "Most Versatile Asterisk-based PBX on the market " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 September 5, 2016 I began using this software in 2008 after searching for a good multi-tenant front-end for asterisk where small offices can share a single PBX but still be partitioned in a way that they would never be aware of each other and could never accidentally retrieve each-others calls. I quickly discovered that Thirdlane was written in such a way that developers could still get under-the-hood and do the powerful things that needed to be done, or integrate other 3rd party asterisk-based applications, without breaking its structure and design. Pros Extremely easy to reverse engineer in order to do customization to its framework. The best asterisk-based PBX software for use in a call center. Extremely scalable. Migrate from Single-tenant to Multi-tenant, or vise-versus. Developers really interested in implementing features based on input from their resellers and customers. Cost per seat extremely reasonable and < 10 users is free. Unlike other 'free' applications like \*cough\* FreePBX \*cough\* that turns out to not be quite so free after all. Thirdlane will never nickles-and-dime you every time you turn around like some bad app-store application trying to sell you gems and gold. Cons The current built-in metrics for call center reporting is minimalist in nature. Its easily integrated with queuemetrics but I would like to see the reporting show more information that call center managers need to hire/fire/reprimand their agents. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. 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