# Third Lane Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Third Lane Software - reviews, pricing plans, popular comparisons to other Telephony products and more.

Source: https://www.capterra.com/p/151163/Third-Lane

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# 

 Third Lane Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Third Lane

## What is Third Lane?

Thirdlane offers Unified Communication software platform and applications that can be deployed in the cloud, private cloud or on-premises. Thirdlane end user applications are available for the web, mobile and desktop. Thirdlane multichannel digital business communication solutions are deployed worldwide by thousands of businesses, service providers, resellers, government agencies and public organizations.

## What is Third Lane used for?

[Telephony](https://www.capterra.com/telephony-software/)

Top alternative

Featured

Overall rating

Based on 7 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$1

Per Feature, Per Year

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Third Lane

4.3 (7)

VS.

[4.7 (855)](https://www.capterra.com/p/169627/RingOver/reviews/)

Starting Price

$1

Per Feature, Per Year

Starting Price

$29

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

3.9 (7)

Ease Of Use

4.8 (855)

Value For Money

4.3 (6)

Value For Money

4.5 (767)

Customer Service

4.0 (6)

Customer Service

4.6 (786)

## Third Lane alternatives

[4.4 (465)](https://www.capterra.com/p/158704/3CX/reviews/)

Starting price

$350.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

88%

of reviewers

rated it above 4 stars

[4.1 (223)](https://www.capterra.com/p/157853/JustCall/reviews/)

Starting price

$29.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

80%

of reviewers

rated it above 4 stars

[4.2 (458)](https://www.capterra.com/p/184709/Aircall/reviews/)

Starting price

$40.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

83%

of reviewers

rated it above 4 stars

Highest Rated

[VoIP.ms](https://www.capterra.com/p/203084/VoIP-ms/)

[4.8 (697)](https://www.capterra.com/p/203084/VoIP-ms/reviews/)

Starting price

$1.10

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/203084/VoIP-ms/)

[View all alternatives](https://www.capterra.com/p/151163/Third-Lane/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Automatic Call Distribution

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Distribute/route/connect calls

Callback Scheduling

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Schedules callback times

Call Center Management

4.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Call Reporting

4.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Track and report on all incoming and outgoing calls

Call Scripting

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Provide agents with a typical response for common call subject matter

Call Tracking

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number

Third Lane 33 features

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

System that automatically dials calls

Distribute/route/connect calls

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Track and report on call outcomes

Manage and track all past and future calls.

Listen to live phone conversations for the purpose of training and assessing agent performance

Record the audio of phone conversations for quality assurance purposes

Track and report on all incoming and outgoing calls

Sends voice calls to a specific queue based on predetermined criteria

Provide agents with a typical response for common call subject matter

Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number

Transfers live calls to other agents

Schedules callback times

Identify the number and contact information of a caller before answering the phone

Communicate using direct chat or messages within the system

Computer-telephony integration is the use of computers to manage telephone calls

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Alter the layout and content of reports

Track interaction history by documenting conversations for contacts

Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response

Ability to chat online in real time

Observe and track the demand, usage, progress or quality of a system, product, or user

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

System calls multiple numbers at once and connects the agent to the first number that answers

Active monitoring of systems, applications, or networks

View and track pertinent metrics to find patterns and gain insights from data

Send messages via SMS

Turns text into natural sounding speech

Set up connections to third-party platforms to improve business processes

Connect with meeting participants remotely over video

Computer-based system that allows users to send and receive voice messages

Place/receive calls through voice over IP connection

Get Advice

We can help you find the software with the features you need.

Features

4.4 (7)

4.4

Based on 7 reviews

## Pricing

Value for money

4.3 (6)

Free Trial

Basic

$1.00

Per Feature,Per Year

Value for money

4.3 (6)

4.3

Based on 6 reviews

## Integrations

[

Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[

Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[

Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[

Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[

HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[

Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[

Zapier](https://www.capterra.com/p/130182/Zapier/)[

Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.0 (6)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.0 (6)

4.0

Based on 6 reviews

## User reviews

Overall rating

4.3

Based on 7 reviews

Filter by rating

5(5)

4(1)

3(0)

2(0)

1(1)

Mentioned topic

Sorted by most recent

AC

Arsen C.

Telecom and Business Development Consultant

Telecommunications

### "Dependable Platform with Solid Features"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 27, 2025

Overall, a solid and flexible platform that does exactly what it's built for - once set up, it just works. Support was great early on, though we’ve hardly needed it since.

Pros

We've been using Thirdlane for multi-tenant PBX deployments for over 2 years - and it's been reliable, flexible, and easy to manage. The platform handles tenant isolation well, supports SIP trunking, call center features, and integrates cleanly with CRMs. A solid choice for service providers looking for control and scalability.

Cons

The platform is highly configurable - which can be a bit much at first, but gives you full control once you're familiar with it.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

September 24, 2025

Thank you! Glad our product met your expectations.

YI

Yousuf I.

Manager

Computer Networking

### "Third Lane is third class"

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

2.0

2.0

Customer Service

2.0

2.0

Likelihood to Recommend

0/10

March 27, 2019

Before we paid to representative, we requested him to give us a trial but he refused and boasted about his software. We even paid for 10 hours of support but within few days we found it's one of the worst on the market. Please don't fall for sweat talk of representative. We requested him many times to refund, but he refused.

Pros

Only pro is sweat talk of representative, owner of Third Lane

Cons

TL is not very user friendly and has lot less features than open source FusionPBX. No documentation available and for everything you need, you to contact them so they can charge you for support.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

GN

George N.

### "Very Reliable"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

0/10

September 22, 2016

Robust software. Well designed, very flexible and reliable. We hope our competition never learn about it.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

MM

Mark M.

President and Founder

Telecommunications

### "We are BIG fans of Thirdlane !!!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

September 22, 2016

We have been working with Thirdlane and their staff since 2008. Their product has evolved nicely over the years and allows us to put a high quality service offering in front of our customers. We are very happy with Thirdlane.

Pros

A consistent and easy to deploy software platform that works great for our customers. Professional user portal that gives the end users an intuitive tool to manage their own call routing, voicemail, and sending of faxes. Easy for our support team to view end user accounts and phone registration. I love that special calling scripts can be added at any time and allow us to meet most of our customer's crazy expectations

Cons

not too many cons

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AR

Alex R.

Sr. Engineer

Telecommunications

### "A solid flexible multitenant system"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

September 7, 2016

We use this system for 5+ years in heavy production mode for many our customers. I do not see any competitors in this price\_range<->functionality niche. The system extremely flexible and allows you to implement almost any call flow via custom scripting and API. Redundant mode gives you 99.99% of reliability. Asterisk core which is used in all releases is very stable. While ago (in 2012, as I remember) we had a problem with asterisk deadlocks after reload, but this problem was fixed very quickly by their tech support. What I also like in the system - it is not dead - all the time they release new updates and are working on new software and modules. The team is open for collaboration and we had a common project with them: SalesForce integration module. Pricing on software and support are very low in compare to other commercial multitenant PBX systems.

Pros

flexibility; stability; ability to write my own scripts; good support

Cons

Not the best in the world user interface. Sometimes a little bit slow, but nothing crucial.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

MG

Michael G.

### "Excellent Product!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

0/10

September 6, 2016

We have been using the Thirdlane PBX software for over 8 years and have been more than satisfied with their support, reliability, and feature set. Overall an excellent product.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

ES

Erik S.

CTO

Telecommunications

### "Most Versatile Asterisk-based PBX on the market "

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

3.0

3.0

Likelihood to Recommend

10/10

September 5, 2016

I began using this software in 2008 after searching for a good multi-tenant front-end for asterisk where small offices can share a single PBX but still be partitioned in a way that they would never be aware of each other and could never accidentally retrieve each-others calls. I quickly discovered that Thirdlane was written in such a way that developers could still get under-the-hood and do the powerful things that needed to be done, or integrate other 3rd party asterisk-based applications, without breaking its structure and design.

Pros

Extremely easy to reverse engineer in order to do customization to its framework. The best asterisk-based PBX software for use in a call center. Extremely scalable. Migrate from Single-tenant to Multi-tenant, or vise-versus. Developers really interested in implementing features based on input from their resellers and customers. Cost per seat extremely reasonable and < 10 users is free. Unlike other 'free' applications like \*cough\* FreePBX \*cough\* that turns out to not be quite so free after all. Thirdlane will never nickles-and-dime you every time you turn around like some bad app-store application trying to sell you gems and gold.

Cons

The current built-in metrics for call center reporting is minimalist in nature. Its easily integrated with queuemetrics but I would like to see the reporting show more information that call center managers need to hire/fire/reprimand their agents.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

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