Thirdlane Technologies

Third Lane

5 / 5 5 reviews

Who Uses This Software?

Businesses and organizations from SMBs to enterprise, small to medium size telephony and UC service providers.


Average Ratings

5 Reviews
  • 5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Thirdlane Technologies
  • www.thirdlane.com
  • Founded 2003
  • United States

About Third Lane

Thirdlane offers Unified Communication software platform that can be deployed in the cloud, private cloud or on-premises. Thirdlane end user applications are available for the web, mobile and desktop. Thirdlane solutions are deployed worldwide by thousands of businesses, service providers, government agencies and public organizations.


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Third Lane Features

  • Auto Dialer
  • Call Center Management
  • Call Monitoring
  • Contact Management
  • Inbound Reporting
  • IVR / Voice Recognition
  • Outbound Reporting
  • Predictive Dialer
  • Telemarketing Management
  • Voice & Data Integration
  • VoIP

Third Lane Reviews

Very Reliable

Sep 22, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality

Comments: Robust software. Well designed, very flexible and reliable. We hope our competition never learn about it.

We are BIG fans of Thirdlane !!!

Sep 22, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: A consistent and easy to deploy software platform that works great for our customers.
Professional user portal that gives the end users an intuitive tool to manage their own call routing, voicemail, and sending of faxes.
Easy for our support team to view end user accounts and phone registration.
I love that special calling scripts can be added at any time and allow us to meet most of our customer's crazy expectations

Cons: not too many cons

Overall: We have been working with Thirdlane and their staff since 2008. Their product has evolved nicely over the years and allows us to put a high quality service offering in front of our customers. We are very happy with Thirdlane.

Recommendations to other buyers: There are some great engineers that support the product for Alex and his Thirdlane Team. Get to know them. When ever we get stuck or need help with writing new scripts, they have always been there for us.

A solid flexible multitenant system

Sep 07, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: flexibility; stability; ability to write my own scripts; good support

Cons: Not the best in the world user interface. Sometimes a little bit slow, but nothing crucial.

Overall: We use this system for 5+ years in heavy production mode for many our customers. I do not see any competitors in this price_rangefunctionality niche. The system extremely flexible and allows you to implement almost any call flow via custom scripting and API. Redundant mode gives you 99.99% of reliability. Asterisk core which is used in all releases is very stable. While ago (in 2012, as I remember) we had a problem with asterisk deadlocks after reload, but this problem was fixed very quickly by their tech support. What I also like in the system - it is not dead - all the time they release new updates and are working on new software and modules. The team is open for collaboration and we had a common project with them: SalesForce integration module. Pricing on software and support are very low in compare to other commercial multitenant PBX systems.

Recommendations to other buyers: You should be pretty much technical to effectively run this system. If you have no idea what the asterisk is, it might be tough for you to extend the system for your necessity without contacting support. However, usually, most of the features which are required by an average business, already included.

Excellent Product!

Sep 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have been using the Thirdlane PBX software for over 8 years and have been more than satisfied with their support, reliability, and feature set. Overall an excellent product.

Most Versatile Asterisk-based PBX on the market

Sep 05, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Extremely easy to reverse engineer in order to do customization to its framework.
The best asterisk-based PBX software for use in a call center.
Extremely scalable.
Migrate from Single-tenant to Multi-tenant, or vise-versus.
Developers really interested in implementing features based on input from their resellers and customers.
Cost per seat extremely reasonable and < 10 users is free. Unlike other 'free' applications like *cough* FreePBX *cough* that turns out to not be quite so free after all. Thirdlane will never nickles-and-dime you every time you turn around like some bad app-store application trying to sell you gems and gold.

Cons: The current built-in metrics for call center reporting is minimalist in nature. Its easily integrated with queuemetrics but I would like to see the reporting show more information that call center managers need to hire/fire/reprimand their agents.

Overall: I began using this software in 2008 after searching for a good multi-tenant front-end for asterisk where small offices can share a single PBX but still be partitioned in a way that they would never be aware of each other and could never accidentally retrieve each-others calls.

I quickly discovered that Thirdlane was written in such a way that developers could still get under-the-hood and do the powerful things that needed to be done, or integrate other 3rd party asterisk-based applications, without breaking its structure and design.

Recommendations to other buyers: As a CTO for a regional ITSP I have found Thirdlane PBX to be the most useful and powerful PBX systems out there. The Single-tenant and Multi-tenant varieties are exactly the same in terms of configuration and user experience lending flexibility for small offices to scale from a hosted tenant to their own on-site PBX running call centers with almost no re-training required. Out of all the PBX software we have sold and support (Thirdlane, Xorcom, FreePBX, Elastics, Trixbox, Switchvox) I have had the least issues and the most flexible integration using Thirdlane. It is by far my first and foremost quote I deliver to leads and potentials.