--- title: "Third Lane Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Third Lane Software - reviews, pricing plans, popular comparisons to other Unified Communications products and more." source_url: "https://www.capterra.com/p/151163/Third-Lane/" page_type: "product" language: "en" --- # Third Lane Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 11, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Third Lane ## What is Third Lane? Thirdlane delivers powerful yet flexible unified communications platforms offering VoIP, collaboration and telephony abilities. Custom solutions are deployed on-premise or via cloud infrastructure to suit each customer. Options like Multi-Tenant PBX, Business Phone System, and Thirdlane Connect software address the diverse requirements of carriers, providers and MSPs globally. As a strategic partner enabling Thirdlane's innovative products, Resellers play an integral position. ## What is Third Lane used for? [Telephony](https://www.capterra.com/telephony-software/)[Unified Communications](https://www.capterra.com/unified-communications-software/) Top alternative Featured Overall rating Based on 7 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $1 Per Feature, Per Year Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Third Lane?[Manage this product listing](https://www.g2.com/products/third-lane/claim_requests/new?auto=true) ## Third Lane Overview Updated September 2026 AI summary Third Lane provides telephony solutions for businesses of all sizes, offering features such as call center management, IVR, call monitoring, recording, and SMS messaging, along with VoIP and voicemail support. It includes advanced capabilities like auto-dialers, predictive dialers, multi-channel communication, CRM integration, and real-time monitoring, and is deployable across cloud and a range of desktop and mobile platforms. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Third Lane 4.3 (7) VS. [4.4 (468)](https://www.capterra.com/p/158704/3CX/reviews/) Starting Price $1 Per Feature, Per Year Starting Price $350 Flat Rate, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.9 (7) Ease Of Use 4.4 (888) Value For Money 4.3 (6) Value For Money 4.3 (798) Customer Service 4.0 (6) Customer Service 4.1 (819) ## Third Lane alternatives [Ringover](https://www.capterra.com/p/169627/RingOver/) [4.7 (888)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169627/RingOver/) [Nextiva](https://www.capterra.com/p/175788/Nextiva/) [4.6 (919)](https://www.capterra.com/p/175788/Nextiva/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/175788/Nextiva/) Highest Rated [VoIP.ms](https://www.capterra.com/p/203084/VoIP-ms/) [4.8 (698)](https://www.capterra.com/p/203084/VoIP-ms/reviews/) Starting price $1.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/203084/VoIP-ms/) [CallHippo](https://www.capterra.com/p/159578/CallHippo/) [4.4 (692)](https://www.capterra.com/p/159578/CallHippo/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/159578/CallHippo/) [View all alternatives](https://www.capterra.com/p/151163/Third-Lane/alternatives/) ## FAQs about Third Lane Overview ### What company size and specific industries is Third Lane built for? Third Lane is designed for MSPs, UCaaS providers, resellers, government agencies, contact centers, and businesses that need to manage multichannel communications. It fits organizations of varying sizes that rely on messaging, telephony, and video conferencing to handle internal and customer communication. Features and Usability ### What are the key features of Third Lane? Third Lane offers call center management features like automatic call distribution, call routing, auto-dialer, predictive dialer, call recording, and call monitoring. It also includes CRM, interaction tracking, reporting and analytics, IVR, voicemail, SMS messaging, live chat, video conferencing, and third-party integrations for multi-channel communication. Integrations ### Which third-party tools and platforms does Third Lane integrate with? Third Lane integrates with 10 third-party tools, including CRM and support platforms such as HubSpot CRM, Pipedrive, Salesforce Sales Cloud, Salesforce Service Cloud, Zendesk Sell, and Zoho CRM, plus Microsoft 365, Microsoft Teams, Freshdesk, Grafana, and Zapier. Getting Started and Support ### What training and onboarding options does Third Lane offer? Third Lane provides in-person training, live online sessions, webinars, documentation, and videos to help teams get started. In-person and live online formats support guided instruction, webinars cover shared training topics, documentation offers written reference material, and videos provide self-paced learning support. Getting Started and Support ### What customer support options does Third Lane offer? Third Lane provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and Chat. No reviewer feedback is available here to describe support quality, response times, or common frustrations, so the listed channels are the only confirmed details about customer support. ## Features AI summary Based on 2,215 Unified Communications reviews Capterra data shows that buyers of telephony software rank the following features as their top priorities: - **VoIP Connection** (**54%** of reviewers rated this feature as critical) - **Call Routing** (**44%**) - **Call Monitoring** (**39%**) Third Lane supports all three of the features reviewers rate most highly: **VoIP Connection**, **Call Routing**, and **Call Monitoring**. Together, these capabilities help businesses manage internet-based calling, direct calls to the right agents or departments, and oversee call activity for quality and performance, allowing teams to improve responsiveness and maintain more consistent customer service. VoIP Connection 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Place/receive calls through voice over IP connection Call Center Management 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Automatic Call Distribution 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Distribute/route/connect calls Callback Scheduling 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Schedules callback times Call Reporting 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track and report on all incoming and outgoing calls Call Scripting 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Provide agents with a typical response for common call subject matter Third Lane 33 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Auto-Dialer: System that automatically dials calls - Automatic Call Distribution: Distribute/route/connect calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Disposition: Track and report on call outcomes - Call List Management: Manage and track all past and future calls. - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Scripting: Provide agents with a typical response for common call subject matter - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transfer: Transfers live calls to other agents - Callback Scheduling: Schedules callback times - Caller ID: Identify the number and contact information of a caller before answering the phone - Chat/Messaging: Communicate using direct chat or messages within the system - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Reports: Alter the layout and content of reports - Interaction Tracking: Track interaction history by documenting conversations for contacts - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Live Chat: Ability to chat online in real time - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Predictive Dialer: System calls multiple numbers at once and connects the agent to the first number that answers - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - SMS Messaging: Send messages via SMS - Text to Speech: Turns text into natural sounding speech - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Video Conferencing: Connect with meeting participants remotely over video - Voice Mail: Computer-based system that allows users to send and receive voice messages - VoIP Connection: Place/receive calls through voice over IP connection --- Get Advice We can help you find the software with the features you need. Features 4.4 (7) 4.4 Based on 7 reviews ## Pricing Value for money 4.3 (6) Free Trial Basic $1.00 Per Feature,Per Year Value for money 4.3 (6) 4.3 Based on 6 reviews ## Integrations [ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (6) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (6) 4.0 Based on 6 reviews ## User reviews Overall rating 4.3 Based on 7 reviews Filter by rating 5(5) 4(1) 3(0) 2(0) 1(1) Mentioned topic Sorted by most recent AC Arsen C. Telecom and Business Development Consultant Telecommunications ### "Dependable Platform with Solid Features" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 27, 2025 Overall, a solid and flexible platform that does exactly what it's built for - once set up, it just works. Support was great early on, though we’ve hardly needed it since. Pros We've been using Thirdlane for multi-tenant PBX deployments for over 2 years - and it's been reliable, flexible, and easy to manage. The platform handles tenant isolation well, supports SIP trunking, call center features, and integrates cleanly with CRMs. A solid choice for service providers looking for control and scalability. Cons The platform is highly configurable - which can be a bit much at first, but gives you full control once you're familiar with it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 24, 2025 Thank you! Glad our product met your expectations. YI Yousuf I. Manager Computer Networking ### "Third Lane is third class" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 0/10 March 27, 2019 Before we paid to representative, we requested him to give us a trial but he refused and boasted about his software. We even paid for 10 hours of support but within few days we found it's one of the worst on the market. Please don't fall for sweat talk of representative. We requested him many times to refund, but he refused. Pros Only pro is sweat talk of representative, owner of Third Lane Cons TL is not very user friendly and has lot less features than open source FusionPBX. No documentation available and for everything you need, you to contact them so they can charge you for support. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GN George N. ### "Very Reliable" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 0/10 September 22, 2016 Robust software. Well designed, very flexible and reliable. We hope our competition never learn about it. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. MM Mark M. President and Founder Telecommunications ### "We are BIG fans of Thirdlane !!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 September 22, 2016 We have been working with Thirdlane and their staff since 2008. Their product has evolved nicely over the years and allows us to put a high quality service offering in front of our customers. We are very happy with Thirdlane. Pros A consistent and easy to deploy software platform that works great for our customers. Professional user portal that gives the end users an intuitive tool to manage their own call routing, voicemail, and sending of faxes. Easy for our support team to view end user accounts and phone registration. I love that special calling scripts can be added at any time and allow us to meet most of our customer's crazy expectations Cons not too many cons Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AR Alex R. Sr. Engineer Telecommunications ### "A solid flexible multitenant system" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 7, 2016 We use this system for 5+ years in heavy production mode for many our customers. I do not see any competitors in this price\_range<->functionality niche. The system extremely flexible and allows you to implement almost any call flow via custom scripting and API. Redundant mode gives you 99.99% of reliability. Asterisk core which is used in all releases is very stable. While ago (in 2012, as I remember) we had a problem with asterisk deadlocks after reload, but this problem was fixed very quickly by their tech support. What I also like in the system - it is not dead - all the time they release new updates and are working on new software and modules. The team is open for collaboration and we had a common project with them: SalesForce integration module. Pricing on software and support are very low in compare to other commercial multitenant PBX systems. Pros flexibility; stability; ability to write my own scripts; good support Cons Not the best in the world user interface. Sometimes a little bit slow, but nothing crucial. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. MG Michael G. ### "Excellent Product!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 September 6, 2016 We have been using the Thirdlane PBX software for over 8 years and have been more than satisfied with their support, reliability, and feature set. Overall an excellent product. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. ES Erik S. CTO Telecommunications ### "Most Versatile Asterisk-based PBX on the market " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 September 5, 2016 I began using this software in 2008 after searching for a good multi-tenant front-end for asterisk where small offices can share a single PBX but still be partitioned in a way that they would never be aware of each other and could never accidentally retrieve each-others calls. I quickly discovered that Thirdlane was written in such a way that developers could still get under-the-hood and do the powerful things that needed to be done, or integrate other 3rd party asterisk-based applications, without breaking its structure and design. Pros Extremely easy to reverse engineer in order to do customization to its framework. The best asterisk-based PBX software for use in a call center. Extremely scalable. Migrate from Single-tenant to Multi-tenant, or vise-versus. Developers really interested in implementing features based on input from their resellers and customers. Cost per seat extremely reasonable and < 10 users is free. Unlike other 'free' applications like \*cough\* FreePBX \*cough\* that turns out to not be quite so free after all. Thirdlane will never nickles-and-dime you every time you turn around like some bad app-store application trying to sell you gems and gold. Cons The current built-in metrics for call center reporting is minimalist in nature. Its easily integrated with queuemetrics but I would like to see the reporting show more information that call center managers need to hire/fire/reprimand their agents. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.