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Payroll Relief is a highly automated payroll processing system designed for accountants and independent payroll processors.

Product Details

Designed exclusively for accountants and independent payroll providers, Payroll Relief offers a powerful cloud-based payroll processing center, so you can offer highly profitable, fully automated payroll services with zero compliance headaches. Set up Payroll Relief to automatically perform direct deposit, tax payment, tax form e-filing, and child support tasks, on time, with 100% accuracy - guaranteed. That's why 65% of our customers have seen 25% or more improvement in their payroll practice.

Contact Details

AccountantsWorld

http://accountantsworld.com/

Founded in 2001

Located in United States

Starting Price

Free Demo

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Support

  • Business Hours
  • Online

Payroll Relief Features

401(k) Tracking
Benefits Management
Check Printing
Direct Deposit
Multi-Country
Multi-State
Payroll Reporting
Self Service Portal
Tax Compliance
Vacation/Leave Tracking
W-2/1099 Preparation
Wage Garnishment

Payroll Relief Reviews

Overall
4/5
Ease of Use
4.5/5
Customer Service
4/5

Showing Most Helpful

Showing 17 of 17 reviews

Showing Most Helpful

Showing 17 of 17 reviews

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Rating
Company Size
Reviewer's Role
Length of Use
Frequency of Use
Verified Reviewer
Accounting, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
May 1, 2019

“Love this software”

OverallIt has made the end of the year a delight. Before it was very hard but with this software it is a breeze
ProsIt is put together so that it is easy to use and if you need any help they are just a phone call away
ConsIt doesn't keep ALL years active so that you can look back in them. It only leaves two.
Reviewer Source 
Source: Capterra
May 1, 2019
Jenna G.
Office Manager
Accounting, 1-10 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
2/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
5/10
Reviewer Source 
Source: Capterra
August 8, 2019

“Payroll relief”

OverallPayroll is easy to do and easy setup
ProsIt is easy to set up clients and employee information. I like they switched the direct deposit processing from the clients to 3 days instead of 5 days.
ConsHow they switched the processing for e-filing taxes for clients. Some clients keep coming back rejected and the customer service agent never has the correct answer or not willing to help resolve the issue.
Reviewer Source 
Source: Capterra
August 8, 2019
John M.
Owner
Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Source: Capterra
May 25, 2017

“We have had a very good experience with AccountantsWorld and the Payroll Relief platform. ”

ProsPayroll Relief is a payroll service bureau platform for processing payroll, paying taxes, and electronically filing tax forms. Many service bureau payroll systems allow you to process payroll but electronic payments and form filings have to be done outside of the system. The system is modern and flexible. We can customize our clients' accounts to their exact specifications which allows us to meet their needs more effectively.
ConsI would like to see Payroll Relief's integration with the timekeeping and 401k services that we offer to our clients expanded upon. AccountantsWorld has developed a new API so I'm confident that new time saving features will be available to us soon.
Source: Capterra
May 25, 2017
Jim S.
Partner
Accounting, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
July 12, 2017

“A fully automated simple to use system that makes you look like a large payroll provider”

OverallThe benefit of being able to offer payroll directly to my clients which not only creates a new profit center, but also allows me to post directly into the accounting software.
ProsA fully automated system that I can run remotely from my iPad if needed. Once payroll is finalized, nothing more to do. Direct deposits generated, tax payments scheduled, third party check/ACH payments done, reports emails to client, and complete quarterly & annual form filing.....all done for me. 24/7 access from wherever you have an internet connection. Client and employee email and text notifications
ConsThe need for a cross year detailed earnings report. The inability to work with some smaller local banks
Source: Capterra
July 12, 2017
Tim W.
Owner
Accounting, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
June 1, 2017

“Very Good”

OverallThe benefits allow the small accounting and payroll firm to compete with ADP and the larger firms. We can offer similar service at a reasonable cost.
ProsThe program is efficient and easy to use. The program is powerful and allows our company to offer a broader base of service than other programs available to small accounting and payroll firms.
ConsThe cost of the program cuts into our profits and limits us to a small extent. The lead time on direct deposits are very tight. For a Friday payroll, the payroll must be processed by 8 pm on Tuesday. It would be nice to have until 8 pm on Wednesday.
Source: Capterra
June 1, 2017
Larry S.
Owner
Accounting, 1-10 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
May 16, 2019

“Excellent Program for Small Business Users”

OverallOur business has confidently relied on Payroll Relief to power our payroll business for 10 years. Going forward we know that we can always count on Payroll Relief to adapt and be ahead of the curve of the continually changing compliance landscape.
ProsPayroll Relief has been able to maintain a balance between providing an affordable software option for small business users without sacrificing the robust, powerful features of the software.
ConsThe process to setup a new client can be a challenge to navigate.
Reviewer Source 
Source: Capterra
May 16, 2019
James S.
Partner
Accounting, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
July 13, 2018

“A fully automated system that pretty much runs itself”

OverallNew profit center and integration with accounting system
ProsFully automated, all functionality included system that allows an accounting firm look like a professional payroll company and providing all the functionality, and more
ConsNeeds 3 days to process direct deposits. If a client had an NSF then all automated tax payments are turned off and you must make all ACH payments manually
Reviewer Source 
Source: Capterra
July 13, 2018
Mike C.
Owner
Hospitality, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
August 15, 2019

“Best payroll software I have used”

OverallExcept for the training video on the upgrade, it is wonderful.
ProsEasy to use, web based so I can get to it anywhere, intuitive.
ConsI don't like the software update training video. It jumps between accounting and payroll that does not allow a smooth transition between features of the payroll. It presents a few steps in payroll then jumps to accounting without completing the payroll process.
Reviewer Source 
Source: Capterra
August 15, 2019
Maria L.
CPA
Accounting, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
July 18, 2019

“Payroll Relieft”

OverallObtaining more accurate data from clients.
ProsEase of use. Allows access to clients info and allows us to control what they can do. Also, access from any where.
ConsWhen contacting support I do not always get a direct answer even when I list my email and phone number. Most go to owner and I have to wait until he forwards to me.
Reviewer Source 
Source: Capterra
July 18, 2019
Steve B.
President
Accounting, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Source: Capterra
July 7, 2017

“Wonderful! Allows us to offer payroll on a level that we could not before.”

OverallEase of use. Timely updating. Quick processing of payrolls.
ProsEase of use. Access to all states for processing. Integration with Accounting Power is great! Payrolls are simple and easy to run.
ConsLacking in reporting to local tax authorities and various state unemployment agencies. Setup is time consuming.
Source: Capterra
July 7, 2017
Jeffrey W.
Accountant
Unspecified
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
February 26, 2018

“Great payroll software with lots of automation”

ProsI love all the automation with the payroll taxes. Almost all of the taxes are taken care of monthly, quarterly, and annually without me having to do anything extra.
ConsIt can take a while to learn everything about it, and the search feature often doesn't help me find what I need.
Reviewer Source 
Source: Capterra
February 26, 2018
Brian H.
Controller
Accounting, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
2/5
Ease of Use
3/5
Customer Service
3/5
Features
1/5
Value for Money
2/5
Likelihood to Recommend
0/10
Reviewer Source 
Source: Capterra
August 28, 2019

“Not the product I thought I bought”

OverallNot good...
ProsSoftware is easy to use and doesn't take much time to figure out.
ConsCannot file electronically for my state. Calculates multiple state tax items incorrectly. Does not allow you to customize or make changes to calculate correctly. Tax liabilities do not flow to Form 941 or State Form. Local taxes do not feed over to forms. Some local taxes populate the wrong area of the form. Every single quarterly report must be printed to PDF so we can modify, update, over-write and correct wrong data. It has added hours of labor for my PR staff to complete our clients quarterly reporting. Looking forward to moving away from this product.
Reviewer Source 
Source: Capterra
August 28, 2019
Cydni Nicole W.
Ophthalmic Coding Specialist
Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
August 1, 2018

“Very user friendly!”

ProsThe practice I work for uses this software for our payroll. I log in to my employee portal about twice a month to look at my check stubs, view my remaining PTO, ets. It is very easy to navigate the employee portal!
ConsI have been a user of the employee portal for over 5 years now and I have never had any issues with this aspect of the software!
Reviewer Source 
Source: Capterra
August 1, 2018
Debra F.
Principal
Accounting, 1-10 employees
Used the software for: 1-2 years
Overall Rating
2/5
Ease of Use
4/5
Customer Service
3/5
Features
1/5
Value for Money
2/5
Likelihood to Recommend
1/10
Reviewer Source 
Source: Capterra
October 12, 2018

“They are not responsive and the software appears to be unstable.”

OverallI am completely unsatisfied, they are horrible!
ProsIt appeared to be fairly easy to use, but pray you don't run into an issue. Because you will get no help, waiting 6 weeks for a resolution on various issues getting the same garbage from different people, who then promised to call back. And forget trying to escalate your complaint, the higher ups simply cant be bothered.
ConsIt seems unstable and no one there seems to know how to fix it.
Reviewer Source 
Source: Capterra
October 12, 2018
Meredith L.
Administrative Specialist
Accounting, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
3/5
Ease of Use
2/5
Customer Service
2/5
Features
2/5
Value for Money
1/5
Likelihood to Recommend
2/10
Reviewer Source 
Source: Capterra
January 11, 2019

“Software conversion nightmare”

ProsI'm trying to think of a "pro." None come to mind.
ConsConverting from Accounting CS to Payroll Relief has been an absolute nightmare, and we're still having problems getting the system to pull taxes. Customer Service has been of little help, and they are sometimes not responsive, at all. When addressed with the sales rep who convinced us to convert, we were told they were very busy with other clients, so it might take a while for them to get back to us. Not happy, at all.
Reviewer Source 
Source: Capterra
January 11, 2019
Gregg F.
IT Manager
Civil Engineering, 51-200 employees
Used the software for: 6-12 months
Overall Rating
3/5
Ease of Use
4/5
Customer Service
1/5
Features
4/5
Value for Money
3/5
Likelihood to Recommend
3/10
Reviewer Source 
Source: Capterra
November 20, 2018

“Unable to fix their own issues...”

OverallWorks for most employees, but have 1 employee who can't login to the web app. Not on their phone or someone elses. Have verified that the all the information is correct, but can't get in. Payroll Relief has no ideas why. I haven't seen the web portal fail for any employees though, so there's still that going for it.
Pros* Does Payroll * Web interface * Phone App (when you can log into it)
Cons* Phone App doesn't remember an of the user information, even though they have a remember user switch on the login screen * None existent customer support
Reviewer Source 
Source: Capterra
November 20, 2018
Marc B.
Managing Partner
Accounting, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
1/5
Ease of Use
1/5
Customer Service
1/5
Features
1/5
Value for Money
1/5
Likelihood to Recommend
0/10
Reviewer Source 
Source: Capterra
July 30, 2019

“Stay away”

OverallI have tried payroll relief twice, both times a disaster. This go around I have experienced incorrect calculation of social security and medicare tax ( different amount from employer to employee, off by more than $10 so not a rounding issue), no one at customer service can tell me why. No one at customer service can tell me how to input personal use of a company car. No one at customer service can tell me why the software won't calculate company match for a SIMPLE plan. And out of the blue it paid a tax deposit that was already paid. This payment is/was marked as paid manually in April and three months later it processed the payment which resulted in an overdraft fee.
ProsI was attracted by the price and the ability to run unlimited payroll
ConsFunctionality is a train wreck but customer service is simply non existent with this company. Hope you never have a question. Help database hasn't been updated in quite a while and none of the screenshots match the actual software.
Reviewer Source 
Source: Capterra
July 30, 2019