Who Uses This Software?

30,000+ companies are using Crisp to talk with their customers, increase conversion and customer satisfaction.


Average Ratings

36 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $25.00/month
  • Pricing Details
    Start using Crisp for Free.
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Crisp
  • crisp.im/en/
  • Founded 2015
  • France

About Crisp

Connect your customers to your team. Crisp lets you chat with your customers and makes things simple for busy businesses. We take the suck out of chatting with your website visitors and keeping in touch with them. The chatbox is unlimited. Chat with all your visitors. Put Crisp on all your devices. Reply to chats on the go. The chat continues by email if your visitor goes offline. See what visitors type before they hit send. Need a specific feature? We have plugins for that.


Crisp Features

  • Canned Responses
  • Geo Targeting
  • Offline Form
  • Proactive Chat
  • Screen Sharing
  • Third Party Integration
  • Transfers/Routing
  • Website Visitor Tracking

Crisp Reviews Recently Reviewed!


Tried them all, Crisp is the winner by far! Here's why...

Oct 15, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: * Seamless transition between live chat and email

* Beautiful UI design

* Highly efficient workflow

* Extensive API

* Apps available on all platforms

Cons: I wish the MacOS desktop app was a real native app, rather than a wrapper around the web UI.

Overall: I've used live support applications for years and during that time, I've tested all the major platforms and some most people have never heard of. In general, I'm opposed to the idea of SAAS. I prefer to buy a script that runs on my own server. It's not just because of monthly fees, it's mainly because I like to have total control over the application and be able to hack the code to make it work exactly how I want. Since Crisp is a SAAS product, I was biased against it, but since it was free, I decided to try it anyway. Within a month, I ended up buying a monthly subscription to their Pro plan. There are so many reasons why Crisp is superior to every other solution I've tested. It runs on all my devices, which is hugely important to me. Also, due to its extensive API, I can effectively hack the code and make it do whatever I want. Another important feature is that Crisp is like Intercom in that it seamlessly transitions between live chat and email. So if a customer leaves your site, you can continue the conversation with him via email, without having to do anything different. When you send messages, they're automatically emailed to the customer and his replies show up in your Crisp conversation. Unified messaging is a huge deal and Crisp is planning to add more channels such as SMS, etc... There's a lot more I could say about various features, but overall, I just love the elegance of Crisp. Unlike conventional live support apps, which display your chats in separate windows that are closed when the session ends, Crisp makes no distinction between open and closed conversations. Everything is in one Window, like how the Apple iMessage UI works. When a customer sends you a message, his conversation moves to the top of the list. This allows you to move through the list quickly and efficiently, responding to each conversation without having to open/close windows or tabs. It's like text messaging. Conversations are fluid and ongoing and don't interrupt your workflow. It's hard to overstate how much more efficient this is. You really need to try it yourself to fully understand the benefit of this workflow.

Recommendations to other buyers: Crisp blows everything else out of the water. You just need to try it to understand.

Vendor Response

by Crisp on October 15, 2016

We really hope to have a native OS X version as well :)

Closing the gaps between customer and business

Nov 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like how simple it is to communicate with the very people you are selling to or providing for. Great for businesses of many sizes. Cheap enough for a small business and a free plan for even the smallest of business.

Cons: Overall better tracking of interactions and history. Logs have an expiration date, which could prove damaging down the line.

Overall: Crisp is a program I've used personally in my own ventures. It makes customer communication super easy, which is ultimately what a business is about- customer experience. I like being able to keep track of communications and customer interactions all in one place. Strongly recommend.

Vendor Response

by Crisp on November 29, 2018

Thank you so much for your review!

Good live-chat solution for every website.

Sep 20, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy to set up, fast and convenient. The interface is good and there is a Free plan, convenient for any smaller projects. The project is alive and constantly developing. The settings for business hours and custom translations of the widget are nice.

Cons: Message history of the free plan is 30 days, after that, you can't access any of the messages. It's better to limit the number of users instead of the message history. Sometimes the chat widget doesn't load or the mobile apps crash.

Overall: Crisp eases customer communication, increase responsiveness and helps with pro-active support when needed.

Really enjoy to have a chatbox with my face on it! Should have been there for a long time!

Oct 08, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Affordable price, great customization and simple integration to our existing website

Cons: Need more infos on the customers but i think it will come on next updates

Overall: Took me 5 minutes to set up Crisp on Cedrus.ma.

The dashboard that lets you talk with your prospects is one of the simplest I have ever used. I was using Zopim in the early days but Crisp is way more intuitive. I had a few discussions with their CEO last week about an issue they had with their iOS app.

The team fixed it very quickly and now everything seems to perfectly work. In a nutshell, I recommend Crisp if you are looking for something simple.

Recommendations to other buyers: You can try the free version to test it on your website and judge by yourself.

Vendor Response

by Crisp on October 08, 2016

Thank you Zouhair.

Regarding your needs to access more information on your customers, you are perfectly right and it is coming in the next release :)

Feel free to reach me at baptiste@crisp.im to get a preview access.

Honestly one of the best tools someone can use.

May 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy integration.

Easy dashboard. Good customer service, really nice visualization of the features provided in the paid package.

Cons: I honestly dont have anything negative. Maybe a storage selection so that you can choose in which region your data goes to would be helpful.

Vendor Response

by Crisp on May 11, 2018

Hello and thank you for your review.

About hosting locations, we choosed hosting hosting countries known for their privacy policies (Germany and Netherlands).

For the rest, Crisp is having dedicated data points for customers in the US, and Asia.

Capterra loader

Must have tool to communicate with site's visitors in real time

Nov 28, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Overall experience, users map, plugins that work with other tools (e.g. Slack), great sync between web app, desktop app and mobile one; team features; possible integration to inner CRM/authorization system, full-functional search, detailed users profile

Cons: NPS type triggers are less flexible that I'd like to get; some settings are very tricky, but it's more than ok comparing to the value we get from the tool usage.

Crisp is on Eduvoices and we love them

Oct 21, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The desktop application is perfect for our use.

Cons: I know that it is not on your roadmap but I would love to have an helpdesk integrated.

Overall: We needed something simple when we started Eduvoices a few months ago. Crisp fits with our needs and we never thought about switching to another service. The user experience is fantastic. Your product helped us get a lot of valuable feedback from teachers so thanks guys.

Recommendations to other buyers: We had some trouble with the mobile app when iOS 10 was released. It probably has been fixed. the desktop and the web app is working great though.

Vendor Response

by Crisp on October 21, 2016

Thanks Joris. We really appreciate your feedback. We fixed the issue we had with our iOS application last week. You should redownload it. Everything is working now.

Company should not refuse refunds with zero terms or conditions online.

Sep 04, 2017
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

1 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: The tool is aesthetically easy to use, and their product offering for cost is very affordable in comparison to other providers within the industry.

Cons: Lack of seamless integrations that limited more non dev/technical members of from setting up crisp.

Overall: After the experience with the refund issue because we require a bot qualifying component to successful chat conversion for our business type, we received an invoice, messaged support for canceling the account as the only method was to click into micro copy in the design to change your package type (not clear) and they refused the refund. stating:

As I mentioned before, we don't refund after the trial, every customer receives an email about the trial, we can't refund to every person who did not know how to cancel the trial.

With no terms on their site regarding this https://crisp.chat/en/terms/ or anywhere, it is just a precaution to beware of a startup that has not yet learnt the value of retaining clients which clearly stated we would like to re evaluate drift once they release their bot, but until then we would not use.

Capterra loader

Easy, quick, powerful

Mar 08, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like Crisp because you can manage different conversation with a lot of operators.

Notes, message editing, live assist, very customizable, quite cheap

Cons: The feature allowing you to see your interlocutor's screen is not that efficient, but useful

I miss integration with freshdesk

Vendor Response

by Crisp on March 12, 2018

Hello and that you for your review!

Don't hesitate to to contact us about your issues with MagicBrowse so we can fix it

amazing software and excellent value for money. Simply the best IM tool for support & conversion.

Oct 15, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is super easy to setup and there is a great free plan.

Cons: nothing, it's above our expectations

Overall: We have been using Crisp for one year now. We compared and tried most of the popular IM tools and decided to give a try to Crisp. We can say now that it works amazingly and we're wondering why it is not the most popular software. Probably a question of time until it becomes so.

Vendor Response

by Crisp on October 21, 2016

Thanks a lot Ed! We are releasing a Crisp 2.0 in a few weeks. We will keep you updated! It is gonna rock! :D

Xen Orchestra is using Crisp and we love it!

Oct 17, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I was one of the first Crisp users. I really love the work they did and the progress they made for the last two years. The product is working well, we only had a few issues at a time that they quickly fixed in the following week.

PROS: Easy-to-use.

CONS: I really need an easier way to trigger the chatbox for some specific user behaviors.

RECOMMENDATIONS TO OTHER BUYERS: I suggest you join their Facebook group to get updates about the product and advice from the founders.

Your service is great but as I told you, triggers are missing.

Oct 11, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great product and very easy to implement.

Cons: Please can you implement triggers. It is not easy for non-programmers to use your Javascript SDK. I hope you will build a plugin for this in the future.

Overall: I use Crisp everyday to get feedback on QuelMetier. Their customer support is available 24/7 and was willing to implement most of the features I needed. I recommend Crisp if you need a reliable solution to talk with your clients.

Recommendations to other buyers: You should test it. They have a free plan anyway.

Vendor Response

by Crisp on October 12, 2016

Thank you Benjamin :)

Crisp Team is making an automated message system. Leave a message to baptiste@crisp.im to get the preview :)

Crisp is the best livechat plugin I found to talk with your customers

Oct 04, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Reliable and easy-to-use.

Cons: I would love to have a better dashboard which would list every customer I have.

Overall: I am using Crisp on my personal blog (www.hackisition.com) and I can definitely tell how reliable the solution is. I benchmarked every existing live chat plugin and they are the bests on the market. They are easy-to-use and quick to implement. You should have a look and try it by yourself.

Recommendations to other buyers: Try it.

Vendor Response

by Crisp on October 04, 2016

Thank you for the review.

Keep going guys!

Oct 16, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The simplicity of installing Crisp on my website. Just a line of code to copy paste!

Cons: Honestly, I would have a hard time finding any considering the fact that it is a pretty new service.

Overall: I used Crisp from the early days on Toolwatch.io, I was the one who submitted the product to ProductHunt. Your product is great and is exactly what I was looking for. Keep it simple.

Recommendations to other buyers: Having a live chat is a great opportunity for engaging and getting feedback with your customers, do not miss it.

Vendor Response

by Crisp on October 16, 2016

Thanks a lot Marc. We already have a public roadmap on Trello. :) https://trello.com/b/Xt5Uyvny/crisp-public-roadmap

Capterra loader

Good chat app

Oct 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It gives you the functionality you need to talk to your customers while they are browsing your website.

Cons: It does not allow you to create campaigns with new leads you enter.

Vendor Response

by Crisp on November 01, 2018

Hello!

It's possible to create campaigns for new leads.

Please contact our support, we will explain how to do this :)

Crisp is great!

Jun 27, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The pricing is great for a small team and its integration was top notch. Customer service utilizes the platform and actually responds directly to you instead of creating a ticket and following up later.

Cons: Ticketing is a weakness of the software. It doesn't work as well as Live Agent or other.

Some of our clients have had trouble with the interface in the past.

Vendor Response

by Crisp on June 27, 2017

Thank you for your feedback. A new vision is coming soon, with a better ticketing system :)

Most bang for your buck - Replaced 3 other tools for us

Dec 12, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Crisp replaced 3 other tools for us. Intercom, Freshdesk, and Upscope. For an easy low price, Crisp gave us the segmentation and automation tools from Intercom, as well as the customer chat from Intercom, the help center from Freshdesk, and the ability to view a users screen from Upscope... All in a single solution for a tiny fraction of the cost. And it seems like it's a quality product. Also, the Bot for chat is 100% customizable. I prefer it much over Intercom's bot and Drift's bot. This is the best option out there, especially for the money.

Cons: Nothing so far. When we were shopping a year or so ago, it seemed like the product was still in its infancy. But now, it feels fully baked.

Vendor Response

by Crisp on December 14, 2018

Thank you for the review!

The power of IM

Nov 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: most of my clients like to use it to contact me via the website

Cons: the free version has very limited functionality

Overall: Makes you look professional by giving your clients a platform to chat with them in real time

Lucas from Deepress.io

Oct 15, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Lots of capabilities.

Cons: There is nothing that I dislike. I would love to send emails from Crisp. Mailchimp could cost us a lot of money in a few months.

Overall: We are a startup and we are using Crisp to collect early feedback. It is a tool that is very useful !

Recommendations to other buyers: The product has a lot of capabilities

Vendor Response

by Crisp on October 15, 2016

Hey Lucas, thanks for taking the time to add a review about Crisp. :)

One of the best chat bots out there

Feb 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: 1) The free version has so many features and is almost complete in itself.

2) Wild cards feature allows you to remove the chatbot from any page .

3) The pricing plans are well structured and the features included are total value for money .

Essential Customer Service Tool for Startups

Dec 13, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: This tool is well designed both aesthetically and functionally. It is also cheaper due to its pricing model than many of its competitors. Highly recommend

Cons: It is relatively newer but is constantly improving with more integration and features.

Vendor Response

by Crisp on December 14, 2018

Thank you for the review!

Capterra loader

Chat support easy

Oct 03, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Great way of maintaining chat communication with clients, I love how you can change from chat to email, so you don't miss any client contact.

Cons: None, I think it works perfectly. Not that user-friendly.

Easy to use and aesthetically pleasing

May 07, 2017
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: -Ease Of Use

-Pretty chat box design

-Extremely powerful campaign and marketing features

-Triggers are very easy to use, but effective

Cons: I love crisp, but the ads to "Upgrade to Unlimited" are very annoying. I am subscribed to the Pro plan and when I accidentally click a feature that is only available to unlimited, the ads popup. I feel that these features should be hidden when you are not subscribed to them.

Overall: With Crisp, my company has the ability to sell our products to customers and communicate at a personal level.

Perfect for my landing pages!

Oct 21, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Perfect to close customers. Especially if you are running advertising campaigns

Cons: Would love to see the referrer of the users I am talking with. Would help us to know where they are coming from.

Overall: I use it all the time on my landing pages to communicate with the traffic coming from Facebook Ads. Crisp helped us close some customers for SchoolMouv. We love your tool.

Recommendations to other buyers: Nothing more to say

Vendor Response

by Crisp on October 21, 2016

Thanks a lot Vincent. That¿s a good idea. We will add a field inside the user profile to understand how he found about you. Coming in the next release!

Crisp helped to integrate several business chats into one and improved our webchat service

Jul 13, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I liked Crisp's ease of integration between several other apps and programs that we were already using to improve our chat across offices and states during the business day.

Cons: I haven't had a lot of negative experiences with this software. Customer service is reasonable and helpful and Crisp works well for us.

Overall: Integration of several other chats and apps that we were already using throughout the business day

Vendor Response

by Crisp on July 16, 2018

Thank you for your feedback!

Crisp is fantastic.

Oct 13, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: As I said before, it is easy-to-use.

Cons: I think they should make plugins more visible. Took me three weeks to discover that they were here. Love the one for Slack BTW.

Overall: used several solutions before sticking to Crisp. First, the chat widget looks nice but more importantly their dashboard (to talk with customers) is one of the easiest to use. I have 2 guys behind it at AutoUp. They never had trouble to manage the requests that my customers had. Keep pushing guys.

Recommendations to other buyers: Go check out their plugins. I think this will become their biggest asset.

Vendor Response

by Crisp on October 15, 2016

Thanks a lot for your feedback. You are right, we will make our plugins easier-to-find. We will build a landing page to explain each one. Should be released in the next two months.

Modern design

Oct 21, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: They implemented changes quickly. The product is constantly evolving.

Cons: Not all features are available when you are subscribing to the seed plan.

Overall: I first heard about Crisp on Quora. We took some time to benchmark the other solutions but we ultimately decided to stick with them. Their customer support was kind enough to help us implement a few changes we needed for HungryUp.

Recommendations to other buyers: Easy to install. You can switch to another solution easily.

Vendor Response

by Crisp on October 21, 2016

Thanks a lot Cyprien. :)

Capterra loader

Great communication tool

May 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It has so many features with a low price. The free plan is very good for startups. They can use it without pay until they grow.

Cons: I think there is no negative on the service. Only one thing about pricing. I think some of the unlimited plan features can be on the pro plan. For example, user import functionality.

Good but lacks few integrations

Nov 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I was looking for intercom alternative and found crisp on product hunt. The features look great and has affordable pricing.

Cons: I was specifically looking for Hubspot integrations. Unfortunately they don't have Hubspot integration. The live chat agent even tried to pitch me that they are alternative to Hubspot(they are not) - which made me turn away from them.

Vendor Response

by Crisp on November 27, 2018

Hello and thank you for your review!

Crisp has an Hubspot integration since June 2018. You can check it out on https://crisp.chat/en/integrations/hubspot/

Great live chat software!

Dec 14, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: They have a free plan.

Easy to configure and install on your website.

Great for startups.

Overall: I have tested over 15 live chat software out there available and Crisp is by far one of the most attractive designed live chat (looks familiar with Intercom's design). Nothing too complex about this live chat, simply signup, configure it for a minute and you're done.

Recommendations to other buyers: They have a Facebook group called Crisp VIP (which I am a member of) where they constantly post updates and sneak peaks about their product directly from the founders.

Vendor Response

by Crisp on December 14, 2016

Thank you with this review! Our next Crisp release in coming.

Very easy to use, love the Pro version!

Mar 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The Pro version is awesome with magic browsing, the ability to talk to clients and view chat logs. We can tag and prioritize clients as well.

Cons: The free version barely cuts it, great if you have the budget for it.

Vendor Response

by Crisp on March 08, 2018

Thank you for using Crisp!

One of the first ever live chat tools I used

Dec 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the interface for this app and the fact that they offer a free plan

Cons: there's really nothing to dislike about this. I only stopped using it because my needs evolved and I found a cheaper alternative.

Cool chat tool for start-up, the team is a real plus !

Oct 16, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: TITLE: Great for startups

COMMENTS: Using Crisp on Lalilo.fr and we are more than happy with the product. The pro plan was a little expensive for us but the support was kind enough to give us a discount (we needed to answer messages from Slack).

PROS: The product is great. The team is friendly and very helpful.

CONS: You have to pay if you want to use the Slack plugin.

RECOMMENDATIONS TO OTHER BUYERS: If you cannot afford the pro features, ask for a discount.

Capterra loader

Crisp is great

Dec 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: So easy to use and way more affordable than other chat support solutions.

Cons: Nothing. Crisp is great and has helped us grow our business.

l'orangerie de paris

Oct 16, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: COMMENTS: We use Crisp from Slack. It is an efficient solution to answer our customers and increase their satisfaction.

PROS: The slack plugin is perfect for us. Always working.

CONS: Maybe submit more information to Slack about the users we are talking with?

RECOMMENDATIONS TO OTHER BUYERS: We were using Intercom before. It does the same thing and it is cheaper.

Great value chat system for small businesses

Apr 24, 2018
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Crisp makes on-site chat available to smaller companies for much less than Intercom or similar products.

Cons: The platform is a bit more DIY than other systems and will require configuration to get it working how you want.