--- title: "Best Crisp Alternatives 2026 | Capterra" description: "Looking for alternatives to Crisp? Find out how Crisp stacks up against its competitors with real user reviews, pricing information, and what features they offer." source_url: "https://www.capterra.com/p/151292/Crisp/alternatives/" page_type: "alternatives" language: "en" publication_date: "2026-10-19" --- # Crisp alternatives Last updated on October 19th, 2026 The best Crisp alternatives are Slack (best overall), WhatsApp (best free plan), Zoho Desk (best budget option), and Zendesk Suite (most reviewed). Together they hold 47,025 verified Capterra reviews, with overall ratings from 4.4 to 4.7 out of 5. Crisp itself holds 4.6 out of 5 across 148 reviews. ### Crisp - Rating: 4.6 out of 5 (148 reviews) - Ease of use: 4.5 out of 5 - Starting price: $45.00 /mo - Key features: 11 of 11 top category features --- ## Top alternatives Crisp alternatives compared | Product | Rating difference | Ease of use | Starting price | Key features | | --- | --- | --- | --- | --- | | [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) — 4.4 out of 5 (4,094 reviews) | Rated 0.2 lower than this product | 4.3 out of 5 | $55.00 /user/mo | 11 of 11 top category features | | [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/) — 4.5 out of 5 (832 reviews) | Rated 0.1 lower than this product | 4.1 out of 5 | $25.00 /user/mo | 11 of 11 top category features | | [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) — 4.7 out of 5 (1,789 reviews) | Rated 0.1 higher than this product | 4.6 out of 5 | $15.00 /user/mo | 7 of 11 top category features | | [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/) — 4.7 out of 5 (16,483 reviews) | Rated 0.1 higher than this product | 4.8 out of 5 | Not available | 8 of 11 top category features | | [Slack](https://www.capterra.com/p/135003/Slack/) — 4.7 out of 5 (24,232 reviews) | Rated 0.1 higher than this product | 4.6 out of 5 | $8.75 /user/mo | 8 of 11 top category features | | [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) — 4.7 out of 5 (590 reviews) | Rated 0.1 higher than this product | 4.7 out of 5 | $24.17 /mo | 11 of 11 top category features | | [LiveChat](https://www.capterra.com/p/62194/LiveChat/) — 4.6 out of 5 (1,729 reviews) | Rated the same as this product | 4.6 out of 5 | $25.00 /user/mo | 11 of 11 top category features | | [Hiver](https://www.capterra.com/p/142975/Hiver/) — 4.7 out of 5 (148 reviews) | Rated 0.1 higher than this product | 4.7 out of 5 | $25.00 /user/mo | 9 of 11 top category features | | [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) — 4.5 out of 5 (2,216 reviews) | Rated 0.1 lower than this product | 4.4 out of 5 | $9.00 /user/mo | 11 of 11 top category features | | [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) — 4.2 out of 5 (1,008 reviews) | Rated 0.4 lower than this product | 4.0 out of 5 | $69.00 /mo | 11 of 11 top category features | --- ## Top alternatives with AI capabilities The Crisp alternatives with the strongest AI features are Salesforce Service Cloud, LiveAgent, and Slack, based on verified feature data and Capterra reviews. ### [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/) — 4.5 out of 5 (832 reviews) - AI features: AI Copilot, Chatbot ### [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) — 4.7 out of 5 (1,789 reviews) - AI features: AI Copilot, AI Summarization, AI Text Generation, Artificial Intelligence, Chatbot, Generative AI ### [Slack](https://www.capterra.com/p/135003/Slack/) — 4.7 out of 5 (24,232 reviews) - AI features: AI/Machine Learning, Chatbot, Natural Language Processing --- ## Top Free alternatives to Crisp The best free alternatives to Crisp are Zendesk Suite, Salesforce Service Cloud, and LiveAgent — all three offer a free plan alongside paid tiers. ### [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) — 4.4 out of 5 (4,094 reviews) - Free options: Free trial - Starting price: $55.00 /user/mo ### [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/) — 4.5 out of 5 (832 reviews) - Free options: Free trial, Free version - Starting price: $25.00 /user/mo ### [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) — 4.7 out of 5 (1,789 reviews) - Free options: Free trial - Starting price: $15.00 /user/mo --- ## Top alternatives for SMBs Among reviewers from companies with 1-200 employees, the highest-rated Crisp alternatives are LiveAgent (4.7), Slack (4.7), and Tidio (4.7). ### [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) - 1,089 SMB reviewers say - Overall rating: 4.7 out of 5 across 1,089 SMB reviews - Ease of use: 4.6 out of 5 across 1,083 SMB reviews > "For us, it is an essential tool: it enables us to manage tickets, live chats, and client requests in a well-organised and professional manner." — Jacopo R., CEO (May 6, 2026) ### [Slack](https://www.capterra.com/p/135003/Slack/) - 13,525 SMB reviewers say - Overall rating: 4.7 out of 5 across 13,525 SMB reviews - Ease of use: 4.6 out of 5 across 12,814 SMB reviews > "I use Slack as a professional live chat tools." — Lorenzo F., Marketing and sales manager (September 7, 2026) ### [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) - 419 SMB reviewers say - Overall rating: 4.7 out of 5 across 419 SMB reviews - Ease of use: 4.7 out of 5 across 418 SMB reviews > "Still working around the clock to test the configuration in my site" — Guillermo G., CEO (May 27, 2025) --- ## Find software for your specific use case ### Live Chat - [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) — 4.4 out of 5 (4,094 reviews) - [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) — 4.7 out of 5 (1,789 reviews) - [Slack](https://www.capterra.com/p/135003/Slack/) — 4.7 out of 5 (24,232 reviews) ### Remote Work - [Haystack](https://www.capterra.com/p/240651/Haystack/) — 4.3 out of 5 (3 reviews) - [Fidesic](https://www.capterra.com/p/77411/Fidesic/) — 4.6 out of 5 (14 reviews) - [Google Drive](https://www.capterra.com/p/161425/Drive/) — 4.8 out of 5 (28,639 reviews) ### Help Desk - [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) — 4.4 out of 5 (4,094 reviews) - [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) — 4.7 out of 5 (1,789 reviews) - [ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/) — 4.4 out of 5 (234 reviews) ### Conversational Marketing Platform - [Birdeye](https://www.capterra.com/p/152997/BirdEye/) — 4.7 out of 5 (708 reviews) - [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/) — 4.5 out of 5 (6,261 reviews) - [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/) — 4.6 out of 5 (2,574 reviews) ### Chatbot - [Brevo](https://www.capterra.com/p/132996/brevo/) — 4.6 out of 5 (3,526 reviews) - [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) — 4.5 out of 5 (3,064 reviews) - [Notion](https://www.capterra.com/p/186596/Notion/) — 4.7 out of 5 (2,843 reviews) ---