# Crisp Pricing 2026 | Capterra > Learn more about Crisp pricing plans including starting price, free versions and trials. Source: https://www.capterra.com/p/151292/Crisp/pricing --- # Pricing for Crisp [4.6 (147)](https://www.capterra.com/p/151292/Crisp/reviews/) Write a Review! ## [Crisp](https://www.capterra.com/p/151292/Crisp/) has **5** pricing plans - Yes, has free trial - Yes, has free version **Credit Card Required:** No **Discount:** By Seat ### Free $0 **Pricing Model:** Flat Rate **Payment Frequency:** Per Month Free plan includes: - Be Notified - Contact Form - Livechat - Mobile Apps - Team Inbox ### Mini $45 **Pricing Model:** Other **Payment Frequency:** Per Month Mini plan includes: - Audio Messages - Block Users - Canned Responses - CRM - Customization ### Essentials $95 **Pricing Model:** Flat Rate **Payment Frequency:** Per Month Essentials plan includes: - Aircall - Analytics - Automated Campaigns - Automated Replies - Automate With Zapier ### Plus $295 **Pricing Model:** Flat Rate **Payment Frequency:** Per Month Plus plan includes: - Unlimited AI Automations - AI Spam Filter - Sub-inboxes - Team audit log - Customer portal ### Enterprise Contact Vendor for Pricing **Pricing Model:** Other Enterprise plan includes: - Custom Onboarding - Dedicated Features - Personalized Slas ## Popular alternatives to [Crisp](https://www.capterra.com/p/151292/Crisp/) Looking to learn more about Live Chat software similar to Crisp? 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Pricing RatingN/A Value For Money[4.5(147)](https://www.capterra.com/p/151292/Crisp/reviews/) Pros Cons [Read All 147 Reviews](https://www.capterra.com/p/151292/Crisp/reviews/) Read Full Reviews Below Leandi M. Product Manager and Conversational AI Leisure, Travel & Tourism, 51-200 employees Used the software for: 1-2 years ** Overall Rating 5.0 ** Ease of Use 4.0 Customer Service 5.0 Features 4.0 Value for Money 5.0 Likelihood to Recommend 100% 10/10 Reviewer Source Source: Capterra March 30, 2026 "Winning tool - Crisp.chat" **Overall:** Overall great and highly recommend this to anyone looking for an omnichannel solution where AI will most certainly bring relief to your team where high volume queries are things a system can handle without agent involvement since the data sits in your backend system. Crisp team is innovative, creative, and their support is wonderful. **Pros:** An amazing chat and communication tool, allowing a multitude of customized plugins to come into their workspace safely. They are quick to action bugs and their support is fantastic when any issues are raised. As with any other tool, it's a learning curve but the Crisp team has made this so easy to go from old school tree-branch methods and a bunch of if statements to bring in AI and handle these scenarios seemlessly. It's value for money already bringing us a 40% reduction in queries (and increasing) due to their AI handling mundane queries obo our agents. **Cons:** Cons we faced: 1. The search function can't identify exact matches yet, so if you're looking to search for an order ID or a specific string of text, it either won't find it, or it will bring back what it might be. \*Search doesn't work perfectly yet but we know the team is working on this. 2. There is no way to see what an Agent was up to exactly during their day, log on / idle / log out + unique conversations handled vs resolved, etc. How many queries are inbound (that comes in from a client) VS outbound (that we created). 3. Unable to extract raw data when doing an export via analytics - only topline numbers come through (almost like Power BI where you decide what underlying information the users are allowed to see when they export their report) This caused some headaches when our QC teams needed the session ID's to review the Agents and their ratings. For this, we had to build a custom data warehouse to host all our crisp conversations which allowed our data team to build the reporting our business requires. The downside to this is that we don't match the Crisp analytics because the underlying goals are different. Example, we would want to see if Agent X reached their daily target "today" and even if they did, it won't show in case Agent X resolved a query that was received last night - it will only reflect on the previous day's data for Agent X which leaves a gap. **Alternatives Considered:** [Sprinklr](https://www.capterra.com/p/131274/Sprinklr-Platform/) **Reasons for Choosing Crisp:** We chose Crisp because of their pricing. Very affordable for what they offer. **Switched From:** [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) **Reasons for Switching to Crisp:** To enhance agent productivity by getting AI involved. Roberta L. Head of Customer Operations Computer Software, 51-200 employees Used the software for: 2+ years ** Overall Rating 4.0 ** Ease of Use 5.0 Customer Service 5.0 Features 4.0 Value for Money 5.0 Likelihood to Recommend 80% 8/10 Reviewer Source Source: Capterra July 8, 2025 "Great Support - Thanks Pedro" **Overall:** We've been using Crisp for several years, we never moved so that tells you smth! Support is usually very good. Recently, I started talking to Pedro, super nice, attentive, helpful, going the extra mile to help. As a Head of Customer Operations, I can definitely appreciate a great support **Pros:** It's usually simple to use, great cost-benefit! For agents it's really simple to use and manage conversations, translations work well, general campaigns and set-ups are also easy and nice. **Cons:** When the operation starts getting more complex sometimes it gets tricky to find workarounds for all needs. The analytics need to be tuned, often times it's hard to be sure on the accuracy, the filters available become not enough. [Read All 147 Reviews](https://www.capterra.com/p/151292/Crisp/reviews/) ## How should I be thinking about software pricing? [ Be an Informed Buyer: Understanding the True Cost of Business Software It's not just you-budgeting for business software is complicated. We're here to break it down. ](https://www.capterra.com/resources/business-software-cost/)