# Crisp Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Crisp the right Live Chat solution for you? Explore 147 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/151292/Crisp/reviews --- Crisp 4.6 (147) [View alternatives](https://www.capterra.com/p/151292/Crisp/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Crisp Ease of use 4.5 Customer Service 4.5 ## Pros and Cons in Reviews LM Leandi M Product Manager and Conversational AILeisure, Travel & Tourism, 51 - 200 employeesUsed the software for: 1-2 years. “It's value for money already bringing us a 40% reduction in queries (and increasing) due to their AI handling mundane queries obo our agents.“ March 30, 2026 LM Leandi M Product Manager and Conversational AILeisure, Travel & Tourism, 51 - 200 employeesUsed the software for: 1-2 years. “There is no way to see what an Agent was up to exactly during their day, log on / idle / log out + unique conversations handled vs resolved, etc. How many queries are inbound (that comes in from a client)“ March 30, 2026 LK Latisha K Sales support specialistInformation Technology and Services, 51 - 200 employeesUsed the software for: 6-12 months. “This feature not only emphasizes their commitment to user experience but also fosters a collaborative environment for ongoing product development.“ June 26, 2025 MN Maxxie N Customer Support Team LeadComputer Software, 51 - 200 employeesUsed the software for: More than 2 years. “Not being able to export a full chat transcript, not being able to filter chat based on specific dates“ June 10, 2025 JB Johnathan B CEOInformation Services, 2 - 10 employeesUsed the software for: More than 2 years. “A great tool, with great support, and a comprehensive API that allows us to do pretty much whatever we want (so long as we're willing to fiddle about with it technically)“ April 16, 2024 OA Oleksandr A CEO and FounderAccounting, 2 - 10 employeesUsed the software for: More than 2 years. “There is no option to mark conversations as unread. Because of this, our support department sometimes misses requests.“ April 22, 2025 RL Roberta L Head of Customer OperationsComputer Software, 51 - 200 employeesUsed the software for: More than 2 years. “For agents it's really simple to use and manage conversations, translations work well, general campaigns and set-ups are also easy and nice.“ July 8, 2025 IB Ivan B Trainer and technical support for retailRetail, 51 - 200 employeesUsed the software for: 1-2 years. “The notification sending of the app and e-mail was really unstable and after the initital period (two months or so) the chat transcripts stopped arriving.“ November 5, 2024 ## Showing most helpful reviews Showing 1-25 of 147 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Simon C. CTO Information Technology and Services Used the software for: 2+ years ### "Great Product" March 25, 2024 5.0 We have a great experience with Crisp. The tool is awesome, the support team very reactive if you need anything. What more can we ask for? Pros Crisp is easy to setup and get started with. The chat is great and the surrounding features like the chat bot and the various integrations make it even greater. The live translation can be very handy sometimes. Cons The language detection of the live translation is not always perfect but you can change it manually so no big deal. Alternatives considered [Intercom](https://www.capterra.com/p/134347/Intercom/) Reason for choosing Crisp Intercom was pretty expensive so we tried Crisp first and decided to stick with it. Switched from [Freshchat](https://www.capterra.com/p/158117/Freshchat/) At the time the main cause was bad notifications for new messages that made us miss support requests. Review Source LM Leandi M. Product Manager and Conversational AI Leisure, Travel & Tourism Used the software for: 1-2 years ### "Winning tool - Crisp.chat" March 30, 2026 5.0 Overall great and highly recommend this to anyone looking for an omnichannel solution where AI will most certainly bring relief to your team where high volume queries are things a system can handle without agent involvement since the data sits in your backend system. Crisp team is innovative, creative, and their support is wonderful. Pros An amazing chat and communication tool, allowing a multitude of customized plugins to come into their workspace safely. They are quick to action bugs and their support is fantastic when any issues are raised. As with any other tool, it's a learning curve but the Crisp team has made this so easy to go from old school tree-branch methods and a bunch of if statements to bring in AI and handle these scenarios seemlessly. It's value for money already bringing us a 40% reduction in queries (and increasing) due to their AI handling mundane queries obo our agents. Cons Cons we faced: 1. The search function can't identify exact matches yet, so if you're looking to search for an order ID or a specific string of text, it either won't find it, or it will bring back what it might be. \*Search doesn't work perfectly yet but we know the team is working on this. 2. There is no way to see what an Agent was up to exactly during their day, log on / idle / log out + unique conversations handled vs resolved, etc. How many queries are inbound (that comes in from a client) VS outbound (that we created). 3. Unable to extract raw data when doing an export via analytics - only topline numbers come through (almost like Power BI where you decide what underlying information the users are allowed to see when they export their report) This caused some headaches when our QC teams needed the session ID's to review the Agents and their ratings. For this, we had to build a custom data warehouse to host all our crisp conversations which allowed our data team to build the reporting our business requires. The downside to this is that we don't match the Crisp analytics because the underlying goals are different. Example, we would want to see if Agent X reached their daily target "today" and even if they did, it won't show in case Agent X resolved a query that was received last night - it will only reflect on the previous day's data for Agent X which leaves a gap. Alternatives considered [Sprinklr](https://www.capterra.com/p/131274/Sprinklr-Platform/) Reason for choosing Crisp We chose Crisp because of their pricing. Very affordable for what they offer. Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) To enhance agent productivity by getting AI involved. Review Source AB Alex B. Founder Computer Software Used the software for: 6-12 months ### "Crisp - doesn't send all of our responses, support team doesn't care" October 7, 2024 1.0 Terrible customer support, they seem to not care at all for their users. Pros Its cost effective, but not much else to like about it. Cons Crisp often doesn't send our support team's responses to our users, and when we bring this up with them it takes a lot of arguing and persistence for them to finally fix it. This causes our customers to think we've ignored them, its a really big problem, especially when we're trying to offer great custom support. Review Source LL Lydie L. Customer Support Human Resources Used the software for: 1-2 years ### "Been using crisp for a year" June 20, 2025 4.0 I would say it's good if you're looking an easy way to manage support tickets thanks to a great UX/UI Pros What I love the most is the UX design and the support availability, the fair pricing too It's very helpful for our team Cons Some issues with our proxy (Crisp is not shown to every user) - No possibilities to put a form in the "contact us" in the footer of our helpdesk - The stats need more info like first response, users who contact us the most... - No product tour - No banner to announce something to our users Alternatives considered [Intercom](https://www.capterra.com/p/134347/Intercom/) Reason for choosing Crisp We choose Crisp because of the budget we had Switched from [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Looking for a tchat easy to use with a tool more UX Friendly Review Source VR Verified Reviewer CEO Computer Software Used the software for: 2+ years ### "Straightforward and Cost Effective Solution for Sales and Support" April 15, 2025 5.0 We've been using Crisp for about 7 years so far on one of our projects and our experience is great so we are integrating it into the new projects. Pros User-friendly interface that makes it easy to manage conversations and respond to customers promptly. It is simple but powerful. Simple straightforward pricing unlike in some competitors where you have to pay extra for every feature you use. Great support! Cons Nothing really. Just writing something here so it let's me post the review :) Alternatives considered [Intercom](https://www.capterra.com/p/134347/Intercom/) Reason for choosing Crisp Better pricing, no need to pay extra for every feature Review Source VR Verified Reviewer Founder Internet Used the software for: 6-12 months ### "Simple and straightforward to use" November 10, 2025 5.0 The service they give from their customer representatives is really good. They really want to help and make you a fan. Pros It is relatively simple and straightforward to use. We implemented it quickly and it was up and running without any major issues. Cons It took some time to learn how it all works and what features we wanted to use for our particular use case. Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Crisp It is more aligned with our startup style organization Review Source OA Oleksandr A. CEO and Founder Accounting Used the software for: 2+ years ### "A great product to organize the work of your customer support department!" April 22, 2025 5.0 There is no option to mark conversations as unread. Because of this, our support department sometimes misses requests. Pros Crisp is a simple and easy to set up product that we connected to our sites in 10 minutes! The service has many ready-made integrations with other products, as well as a built-in system for organizing a knowledge base. Cons There is no option to mark conversations as unread. Because of this, the support line sometimes misses requests Alternatives considered [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Crisp Simplicity and functionality for reasonable money Review Source SS Santeri S. Tech Support Specialist Marketing and Advertising Used the software for: Less than 6 months ### "A power user's support platform" April 4, 2025 4.0 A great tool overall, with some minor hickups. I wish they'd focus a bit more on refining the user experience, at the moment it feels a bit too much like a product developed by developers to other devs or power users. Pros Very versatile, a true power user tool for customer support among other things. Cons Kinda buggy here and there. Knowledge base editor uses Markdown, and the WYSIWYG editor isn't living up to the name (you don't always get what you see). Editing articles can be cumbersome, especially if they've been imported. Alternatives considered [Customerly](https://www.capterra.com/p/173977/Customerly/) Reason for choosing Crisp More refined as a product, but lackluster feature set when compared to Crisp. Switched from [tawk.to](https://www.capterra.com/p/167792/tawk-to/) It was absolute manure. An "american" software outsourced to third-world countries with no quality control and little to no development. At least it's basically free, I don't recommend anyone pay for this. Review Source ME Matthew E. CTO Information Technology and Services Used the software for: 2+ years ### "Crisp helps us provide best-in-class support to our technical customers" April 7, 2025 5.0 Crisp has enabled us to provide our customers with best-in-class support. We regularly get comments about the quality of our support, and Crisp helps us achieve this by making the interface for our support and engineering teams so easy to use. Pros The seamless switch between chat communication and email is really great. Cons The lack of support for longer lived open conversations, and the ability to share these conversations between multiple team members. Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) The chat <-> email seamless switching for conversations is much better in Crisp. Review Source IM Isaiah M. Onboarding Specialist Automotive Used the software for: Less than 6 months ### "The World’s a Better Place with Apple in It" June 20, 2025 5.0 Overall, my experience with Crisp has been really positive. The support team is responsive, helpful, and always quick to assist when needed. It makes a big difference. Pros The support team at Crisp has been outstanding—always responsive, friendly, and ready to resolve issues. Cons While Crisp is great overall, I feel the customization options are somewhat limited and could be improved. Switched from [Intercom](https://www.capterra.com/p/134347/Intercom/) It’s definitely a more budget-friendly option compared to similar tools out there. Review Source TA Tarang A. Co-Founder Computer Software Used the software for: 6-12 months ### "The best chat app for any SAAS business" February 27, 2025 5.0 Very happy. I have used Intercom and Freshchat before and i would say i am sticking with them for years now. It's already been 10 months Pros Everything. They are fast they are good and also they have all the features needed for any SAAS business Cons Sometimes the product lags and especially after they release something but surely they fix it in a while Switched from [Intercom](https://www.capterra.com/p/134347/Intercom/) Super expensive and also not very suitable for SAAS Review Source RS Rick S. Executive Telecommunications Used the software for: I used a free trial ### "Great Support - Great App" April 8, 2025 5.0 Very Positive. They really helped alot as I started trying to do things in the system. It took about 3 days of constant work, but I finally got things figured out. Pros Great support team, solid product. AI Chatbots are neat, but overall great tool for sales and support teams. Cons It took a bit for me to wrap my head around it. It looked simple, but was deceptive in its appearance. Its quite powerful, and there was a lot to understand. Review Source JB Johnathan B. CEO Information Services Used the software for: 2+ years ### "A great in-app livechat tool for customer support and communication" April 16, 2024 5.0 A great tool, with great support, and a comprehensive API that allows us to do pretty much whatever we want (so long as we're willing to fiddle about with it technically) Pros \- Breadth of features - Collaborating with support ticket resolution with team members - Load performance (alternatives all slowed down our app load time, even although they were aysnc) - Rapid and reactive support - Comprehensive API for any custom integrations - Simple helpdesk article management - Cost Cons \- Some things are less intuitive to set up and edit, for example emails require custom HTML or markup, and helpdesk articles require markup - Email campaign reporting isn't as detailed as I'd like Switched from [Intercom](https://www.capterra.com/p/134347/Intercom/) Price and pricing model was the main reason we made the switch, however Intercom also had inferior loading times to Crisp Review Source LL Lauritz L. Co-Founder Computer Software Used the software for: Less than 6 months ### "Don't waste time and try other competitors. Really." March 28, 2025 5.0 Pros Crisp really delivers a truckload of value from minute one. Our customers are able to communicate with us seamlessly, and the whole interaction cycle feels incredibly polished. I can’t remember the last time I was so blown away by a tool like this! We tried a lot of other competitors as well, but were never truly satisfied. The price tag just never matched the delivered value. Cons Some of the backoffice UX could be improved a little bit. While the main functions are really polished and are easy to use in everyday interactions, some smaller features are lost in the density sometimes. But thats nitpicking now! Review Source DV Dennis V. Founding Product Engineer Computer Software Used the software for: I used a free trial ### "The best omnichannel support SaaS!" March 28, 2025 5.0 Their customer support has been amazing, they're welcoming startups with a super fair pricing and the features have been a blast to integrate & use. Pros Their insane offer of high value features that really have an impact Cons The user interface sometimes is too bloated in the backoffice Review Source LW Lewis W. Founder Events Services Used the software for: I used a free trial ### "Best live chat software I’ve used for my site " February 16, 2025 5.0 Very good from start to finish. Does exactly what I need. Helps website visitors easily ask me questions etc. Pros Best live chat software I’ve used. Extremely easy to integrate into any website, and the iOS app is brilliant. Cons Cheap looking interface. But I guess it’s a cheap app?! Review Source VR Verified Reviewer Director Retail Used the software for: Less than 6 months ### "Don't bother with Email Inbox" October 25, 2021 4.0 Pros The Live Chat is great. However the package is more than just Live Chat. It is about having a unified inbox to centrally manage incoming messages be it social media, support emails, etc. Cons The email inbox functionality is a total fail as it is unable to render rich content / HTML emails. They appear in plain-text and are unreadable. Even the: VIEW ORIGINAL EMAIL option does not fully work. The main reason to use Crisp is a unified inbox. With regards to receiving emails through their inbox, they recommend it is especially useful to forward support type emails. Well let me warn you, their email functionality is lacking! It is not possible to view rich-content emails i.e. no HTML emails. It displays in the inbox as text which is unreadable. Speaking to support they said the only option is to select the: VIEW ORIGINAL EMAIL link. However, even this does not work. Support simply states: "Just a heads up, that is how the message shows in some email providers. Our transcripts use latest email styling techniques, that may break rendering on older email clients, or those that are not up to latest standards." WELL let me tell you... the email I am referring to is ACTUALLY one of THEIR marketing emails that can't display. In addition to 99% of all other emails. And after I took it up with support again, the reply was they have too much on their plate: "Our dev has noted this already but we cannot change this right away as we are having too much on our plate." So do yourself a favour and don't bother with Crisp if you are hoping to use their unified inbox for email. Reason for choosing Crisp Supposedly a mature product. Unfortunately at this time with limited email functionality it still needs work. Review Source Savya S. Server Administrator Information Technology and Services Used the software for: 6-12 months ### "One of the best live chat tool for websites." August 29, 2023 5.0 Crisp has made it so much easier to communicate with customers, and provide a much better way to handle them using the chat bot and chat triggers. It's also connects with different platforms like discord and messenger as well that has helped me communicate with customers in different ways. This tool is definitely one of the best live chat platform to use. Pros Crisp is very easy to setup and use in a website. I can send automated message to customers using chat bots, even when i'm offline. Crisp also integrates with other platforms like facebook and slack, allowing my team to converse with clients seamlessly. Cons The pricing is a bit costly, and having more visually customizable options would be great. It's also a bit tricky to setup the chat triggers, but we figured it out. Review Source Response from Crisp August 31, 2023 Thank you so much for your kind review, we'll make sure to improve our product following your feedback :) Sayuj K. Server Operator Information Technology and Services Used the software for: 1-2 years ### "The Perfect Live Chat Tool for Websites. " October 12, 2023 5.0 Pros Crisp offers a great solution for customer management, with a simple and easy to use interface, seamless integrations between other several apps providing us more flexible options making it more convenient for customers to communicate with us as well. Cons It still is a bit tricky to set up the triggers, and it also would be great to have more customizable options for our live chat. Review Source Response from Crisp November 10, 2023 Hey there, Thank you very much for this nice review about our website chat widget. Regards, Antoine FS Fernando S. Marketing Manager Construction Used the software for: Less than 6 months ### "Very good tool but it has many things to imprive" April 5, 2023 3.0 If they want to have more clients, I think that they should simplify the integrations with other tools. For example ActiveCampaign that's a real CRM but very expensive for email marketing and doesn't have direct integrations with WhatsApp, Instagram, etc Pros With Crisp, you can have email marketing, webchat, and chatbots on Instagram, Facebook Messenger, Twitter, Telegram & WhatsApp so it simplifies the communication with a contact, but... Cons The CRM that they mention is not a CRM. Is a very limited contact list that has a lot of problems when you try to integrate it with Zapier, Integrately, etc. If you want to do some changes or integrations you will need to use code and they don't help you by saying that "is very easy" and the don't have any list of partners/developers to contract. Alternatives considered [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Switched from [Acumbamail](https://www.capterra.com/p/195838/Acumbamail/) Delivery problems with Acumbamail Review Source Timothy T. Frontend Developer Internet Used the software for: 2+ years ### "Love this product! More features than other LiveChat products" February 29, 2020 5.0 I've used this on 5+ sites and recommended it to many clients. The free tier will do most of what you need, but some of the upgrade options are really worth the price. Great product! Pros \- Great feature set, even on the free tier - Excellent mobile app - Integration with your favorite tools - Advanced features like liveview for seeing your customers moving through your site live. Cons It would be nice to be able to customize the message shown to users without having to upgrade to the paid tier. Besides that, the product is perfect. Review Source Response from Crisp March 2, 2020 Thank you so much for your feedback :) RK Richard K. Security & Privacy Consultant Computer & Network Security Used the software for: Less than 6 months ### "Advanced features, yet easy to set up" May 4, 2022 4.0 I needed a simple way to add live chat functionality to my website, which Crisp was able to offer in an attractive way with an easy learning curve. Support is very helpful and friendly. Pros Crisp was very easy to set up with its out of the box standard features. The interface shows there’s a lot of advanced tuning and refinement available, but I haven’t tried that out yet. Also one of the most attractive interfaces I’ve some across recently. The live global visitors map is really exciting when you’re a startup. Cons The conversation history view was a bit baffling to me at times. Review Source VR Verified Reviewer Co-Founder Marketing and Advertising Used the software for: 2+ years ### "Perfect Chat Tool For Entrepreneurs" August 3, 2020 4.0 Pros It has free plan and you can check from which country you are getting visitors which is live. Cons After a certain time, previous messages get erased. Review Source Response from Crisp August 11, 2020 Hey! Thank you for the nice review. Please note that answers are not erased (and will never be), they're simply blurred and will be available when you upgrade to any of our paid plan. Using the free plan, you have 30 days of chat history. Cheers! Vance W. Digital Marketing Head Marketing and Advertising Used the software for: Less than 6 months ### "Lightweight and easy-to-use live chat" May 24, 2023 5.0 Crisp isn't the best in the market, but it does what it does well and is performant. Pros Ease of deployment is Crisp's biggest advantage, and it's quite lightweight and doesn't weigh down the website's performance. Clients have also used Crisp and said nothing but good words, mainly through the mobile app. Cons The UI can look a bit too overwhelming and cluttered, particularly on the web app, which can be confusing for first-time users. Alternatives considered [tawk.to](https://www.capterra.com/p/167792/tawk-to/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Crisp Simplicity Review Source MR Maria R. Customer Success Specialist Computer Software Used the software for: 6-12 months ### "Simple with tons of features" December 14, 2021 4.0 We use crisp as our live chat agent on our website. Pros Very user-friendly. Live chat, bots, triggers, etc are very handy and simple to set up and maintain. Constant product updates and fixes are done. Cons There are some bugs but I am positive that it will be rectified. The help pages could be more detailed. 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