# Crisp Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Crisp the right Live Chat solution for you? Explore 148 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/151292/Crisp/reviews --- Crisp 4.6 (148) [View alternatives](https://www.capterra.com/p/151292/Crisp/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of Crisp Ease of use 4.5 Customer Service 4.5 ## Pros and Cons in Reviews LM Leandi M Product Manager and Conversational AILeisure, Travel & Tourism, 51 - 200 employeesUsed the software for: 1-2 years. “It's value for money already bringing us a 40% reduction in queries (and increasing) due to their AI handling mundane queries obo our agents.“ March 30, 2026 LM Leandi M Product Manager and Conversational AILeisure, Travel & Tourism, 51 - 200 employeesUsed the software for: 1-2 years. “There is no way to see what an Agent was up to exactly during their day, log on / idle / log out + unique conversations handled vs resolved, etc. How many queries are inbound (that comes in from a client)“ March 30, 2026 LK Latisha K Sales support specialistInformation Technology and Services, 51 - 200 employeesUsed the software for: 6-12 months. “This feature not only emphasizes their commitment to user experience but also fosters a collaborative environment for ongoing product development.“ June 26, 2025 MN Maxxie N Customer Support Team LeadComputer Software, 51 - 200 employeesUsed the software for: More than 2 years. “Not being able to export a full chat transcript, not being able to filter chat based on specific dates“ June 10, 2025 RL Roberta L Head of Customer OperationsComputer Software, 51 - 200 employeesUsed the software for: More than 2 years. “For agents it's really simple to use and manage conversations, translations work well, general campaigns and set-ups are also easy and nice.“ July 8, 2025 IB Ivan B Trainer and technical support for retailRetail, 51 - 200 employeesUsed the software for: 1-2 years. “The notification sending of the app and e-mail was really unstable and after the initital period (two months or so) the chat transcripts stopped arriving.“ November 5, 2024 Leana Y VP of MarketingComputer Software, 11 - 50 employeesUsed the software for: 1-2 years. “Crisp has one of the most generous free trials at 100 profiles and 2 seats.“ June 17, 2025 RL Roberta L Head of Customer OperationsComputer Software, 51 - 200 employeesUsed the software for: More than 2 years. “When the operation starts getting more complex sometimes it gets tricky to find workarounds for all needs.“ July 8, 2025 ## Showing most helpful reviews Showing 1-25 of 148 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Simon C. CTO Information Technology and Services Used the software for: 2+ years ### "Great Product" March 25, 2024 5.0 We have a great experience with Crisp. The tool is awesome, the support team very reactive if you need anything. What more can we ask for? Pros Crisp is easy to setup and get started with. The chat is great and the surrounding features like the chat bot and the various integrations make it even greater. The live translation can be very handy sometimes. Cons The language detection of the live translation is not always perfect but you can change it manually so no big deal. Alternatives considered [Intercom](https://www.capterra.com/p/134347/Intercom/) Reason for choosing Crisp Intercom was pretty expensive so we tried Crisp first and decided to stick with it. Switched from [Freshchat](https://www.capterra.com/p/158117/Freshchat/) At the time the main cause was bad notifications for new messages that made us miss support requests. Review Source LL Lydie L. Customer Support Human Resources Used the software for: 1-2 years ### "Been using crisp for a year" June 20, 2025 4.0 I would say it's good if you're looking an easy way to manage support tickets thanks to a great UX/UI Pros What I love the most is the UX design and the support availability, the fair pricing too It's very helpful for our team Cons Some issues with our proxy (Crisp is not shown to every user) - No possibilities to put a form in the "contact us" in the footer of our helpdesk - The stats need more info like first response, users who contact us the most... - No product tour - No banner to announce something to our users Alternatives considered [Intercom](https://www.capterra.com/p/134347/Intercom/) Reason for choosing Crisp We choose Crisp because of the budget we had Switched from [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Looking for a tchat easy to use with a tool more UX Friendly Review Source MA Mahesh A. head Marketing Information Technology and Services Used the software for: 1-2 years ### "Thankful for free tier " June 8, 2026 5.0 Amazing experience overall, have been using their chat tool for such a long time. We are planning to go for paid plan soon. Pros Free version truly helping early stage product launches. We use it for chat on our website. Its amazing. Cons Nothing as such that I can add as dislike, maybe they can enable file support in free version. All the best Crisp. Review Source AB Alex B. Founder Computer Software Used the software for: 6-12 months ### "Crisp - doesn't send all of our responses, support team doesn't care" October 7, 2024 1.0 Terrible customer support, they seem to not care at all for their users. Pros Its cost effective, but not much else to like about it. Cons Crisp often doesn't send our support team's responses to our users, and when we bring this up with them it takes a lot of arguing and persistence for them to finally fix it. This causes our customers to think we've ignored them, its a really big problem, especially when we're trying to offer great custom support. Review Source LM Leandi M. Product Manager and Conversational AI Leisure, Travel & Tourism Used the software for: 1-2 years ### "Winning tool - Crisp.chat" March 30, 2026 5.0 Overall great and highly recommend this to anyone looking for an omnichannel solution where AI will most certainly bring relief to your team where high volume queries are things a system can handle without agent involvement since the data sits in your backend system. Crisp team is innovative, creative, and their support is wonderful. Pros An amazing chat and communication tool, allowing a multitude of customized plugins to come into their workspace safely. They are quick to action bugs and their support is fantastic when any issues are raised. As with any other tool, it's a learning curve but the Crisp team has made this so easy to go from old school tree-branch methods and a bunch of if statements to bring in AI and handle these scenarios seemlessly. It's value for money already bringing us a 40% reduction in queries (and increasing) due to their AI handling mundane queries obo our agents. Cons Cons we faced: 1. The search function can't identify exact matches yet, so if you're looking to search for an order ID or a specific string of text, it either won't find it, or it will bring back what it might be. \*Search doesn't work perfectly yet but we know the team is working on this. 2. There is no way to see what an Agent was up to exactly during their day, log on / idle / log out + unique conversations handled vs resolved, etc. How many queries are inbound (that comes in from a client) VS outbound (that we created). 3. Unable to extract raw data when doing an export via analytics - only topline numbers come through (almost like Power BI where you decide what underlying information the users are allowed to see when they export their report) This caused some headaches when our QC teams needed the session ID's to review the Agents and their ratings. For this, we had to build a custom data warehouse to host all our crisp conversations which allowed our data team to build the reporting our business requires. The downside to this is that we don't match the Crisp analytics because the underlying goals are different. Example, we would want to see if Agent X reached their daily target "today" and even if they did, it won't show in case Agent X resolved a query that was received last night - it will only reflect on the previous day's data for Agent X which leaves a gap. Alternatives considered [Sprinklr](https://www.capterra.com/p/131274/Sprinklr-Platform/) Reason for choosing Crisp We chose Crisp because of their pricing. Very affordable for what they offer. Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) To enhance agent productivity by getting AI involved. Review Source VR Verified Reviewer CEO Computer Software Used the software for: 2+ years ### "Straightforward and Cost Effective Solution for Sales and Support" April 15, 2025 5.0 We've been using Crisp for about 7 years so far on one of our projects and our experience is great so we are integrating it into the new projects. Pros User-friendly interface that makes it easy to manage conversations and respond to customers promptly. It is simple but powerful. Simple straightforward pricing unlike in some competitors where you have to pay extra for every feature you use. Great support! Cons Nothing really. Just writing something here so it let's me post the review :) Alternatives considered [Intercom](https://www.capterra.com/p/134347/Intercom/) Reason for choosing Crisp Better pricing, no need to pay extra for every feature Review Source VR Verified Reviewer Founder Internet Used the software for: 6-12 months ### "Simple and straightforward to use" November 10, 2025 5.0 The service they give from their customer representatives is really good. They really want to help and make you a fan. Pros It is relatively simple and straightforward to use. We implemented it quickly and it was up and running without any major issues. Cons It took some time to learn how it all works and what features we wanted to use for our particular use case. Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Crisp It is more aligned with our startup style organization Review Source OA Oleksandr A. CEO and Founder Accounting Used the software for: 2+ years ### "A great product to organize the work of your customer support department!" April 22, 2025 5.0 There is no option to mark conversations as unread. Because of this, our support department sometimes misses requests. Pros Crisp is a simple and easy to set up product that we connected to our sites in 10 minutes! The service has many ready-made integrations with other products, as well as a built-in system for organizing a knowledge base. Cons There is no option to mark conversations as unread. Because of this, the support line sometimes misses requests Alternatives considered [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Crisp Simplicity and functionality for reasonable money Review Source IM Isaiah M. Onboarding Specialist Automotive Used the software for: Less than 6 months ### "The World’s a Better Place with Apple in It" June 20, 2025 5.0 Overall, my experience with Crisp has been really positive. The support team is responsive, helpful, and always quick to assist when needed. It makes a big difference. Pros The support team at Crisp has been outstanding—always responsive, friendly, and ready to resolve issues. Cons While Crisp is great overall, I feel the customization options are somewhat limited and could be improved. Switched from [Intercom](https://www.capterra.com/p/134347/Intercom/) It’s definitely a more budget-friendly option compared to similar tools out there. Review Source SS Santeri S. Tech Support Specialist Marketing and Advertising Used the software for: Less than 6 months ### "A power user's support platform" April 4, 2025 4.0 A great tool overall, with some minor hickups. I wish they'd focus a bit more on refining the user experience, at the moment it feels a bit too much like a product developed by developers to other devs or power users. Pros Very versatile, a true power user tool for customer support among other things. Cons Kinda buggy here and there. Knowledge base editor uses Markdown, and the WYSIWYG editor isn't living up to the name (you don't always get what you see). Editing articles can be cumbersome, especially if they've been imported. Alternatives considered [Customerly](https://www.capterra.com/p/173977/Customerly/) Reason for choosing Crisp More refined as a product, but lackluster feature set when compared to Crisp. Switched from [tawk.to](https://www.capterra.com/p/167792/tawk-to/) It was absolute manure. An "american" software outsourced to third-world countries with no quality control and little to no development. At least it's basically free, I don't recommend anyone pay for this. Review Source SR Suraj R. CTO Primary/Secondary Education Used the software for: 6-12 months ### "Knowledgeable support, great basic features, amazing slack integration!" February 24, 2025 5.0 Pros The Slack integration is a killer feature, we use Crisp mostly through slack. The customer support team is great and very helpful. Cons The AI bot is a bit difficult to set up workflows for. Alternatives considered [Intercom](https://www.capterra.com/p/134347/Intercom/) Reason for choosing Crisp The pricing seemed more down to earth as we scale. Crisp has a great slack integration and intercom does not. Review Source JB Johnathan B. CEO Information Services Used the software for: 2+ years ### "A great in-app livechat tool for customer support and communication" April 16, 2024 5.0 A great tool, with great support, and a comprehensive API that allows us to do pretty much whatever we want (so long as we're willing to fiddle about with it technically) Pros \- Breadth of features - Collaborating with support ticket resolution with team members - Load performance (alternatives all slowed down our app load time, even although they were aysnc) - Rapid and reactive support - Comprehensive API for any custom integrations - Simple helpdesk article management - Cost Cons \- Some things are less intuitive to set up and edit, for example emails require custom HTML or markup, and helpdesk articles require markup - Email campaign reporting isn't as detailed as I'd like Switched from [Intercom](https://www.capterra.com/p/134347/Intercom/) Price and pricing model was the main reason we made the switch, however Intercom also had inferior loading times to Crisp Review Source NN Nasri N. Onboarding and Tech Specialist Farming Used the software for: I used a free trial ### "Shared inbox with lots of useful features" May 21, 2025 5.0 Overall really nice experience. One of the better CRM out there and good enough for a small team. For the price point + features available, it is quite decent and bang for buck. Pros I love that I am able to collab and have a shared inbox with the team members. I also enjoyed the analytics as it is useful for my management to understand about our team's efficiency. I love the shortcuts and integrations as well. Cons There's some learning curve to using the app. It takes awhile to understand what you want to do with the app and how to set it up. Review Source LL Lauritz L. Co-Founder Computer Software Used the software for: Less than 6 months ### "Don't waste time and try other competitors. Really." March 28, 2025 5.0 Pros Crisp really delivers a truckload of value from minute one. Our customers are able to communicate with us seamlessly, and the whole interaction cycle feels incredibly polished. I can’t remember the last time I was so blown away by a tool like this! We tried a lot of other competitors as well, but were never truly satisfied. The price tag just never matched the delivered value. Cons Some of the backoffice UX could be improved a little bit. While the main functions are really polished and are easy to use in everyday interactions, some smaller features are lost in the density sometimes. But thats nitpicking now! Review Source DV Dennis V. Founding Product Engineer Computer Software Used the software for: I used a free trial ### "The best omnichannel support SaaS!" March 28, 2025 5.0 Their customer support has been amazing, they're welcoming startups with a super fair pricing and the features have been a blast to integrate & use. Pros Their insane offer of high value features that really have an impact Cons The user interface sometimes is too bloated in the backoffice Review Source EV Erika V. Conservator Arts and Crafts Used the software for: I used a free trial ### "Perfect support" May 6, 2025 5.0 I contacted the support for a problem on my Crisp account. They answered in a fee seconds and helped me to fix the problem, in a very kind and easy way Pros Quick response and solution. I did like the feeling of being answered and helped in my problem Cons Nothing. I had a very positive experience, and nothing to point out in the service Review Source MR Milly R. Customer Success Manager Logistics and Supply Chain Used the software for: 2+ years ### "Crisp Online Chat" February 26, 2024 3.0 Overall, using Crisp to support our customers has proven to be beneficial. Pros It's easy to use. Everything is well documented. It is reliable to be up. Cons I really liked to engage in an online meeting with the Crisp support team due to some lingering questions that couldn't be resolved through the available online resources. Unfortunately, it appears that such personalized online sessions come at an additional cost. Review Source BK Brad K. President Information Technology and Services Used the software for: Less than 6 months ### "Tried them all, Crisp is the winner by far! Here's why..." October 15, 2016 5.0 I've used live support applications for years and during that time, I've tested all the major platforms and some most people have never heard of. In general, I'm opposed to the idea of SAAS. I prefer to buy a script that runs on my own server. It's not just because of monthly fees, it's mainly because I like to have total control over the application and be able to hack the code to make it work exactly how I want. Since Crisp is a SAAS product, I was biased against it, but since it was free, I decided to try it anyway. Within a month, I ended up buying a monthly subscription to their Pro plan. There are so many reasons why Crisp is superior to every other solution I've tested. It runs on all my devices, which is hugely important to me. Also, due to its extensive API, I can effectively hack the code and make it do whatever I want. Another important feature is that Crisp is like Intercom in that it seamlessly transitions between live chat and email. So if a customer leaves your site, you can continue the conversation with him via email, without having to do anything different. When you send messages, they're automatically emailed to the customer and his replies show up in your Crisp conversation. Unified messaging is a huge deal and Crisp is planning to add more channels such as SMS, etc... There's a lot more I could say about various features, but overall, I just love the elegance of Crisp. Unlike conventional live support apps, which display your chats in separate windows that are closed when the session ends, Crisp makes no distinction between open and closed conversations. Everything is in one Window, like how the Apple iMessage UI works. When a customer sends you a message, his conversation moves to the top of the list. This allows you to move through the list quickly and efficiently, responding to each conversation without having to open/close windows or tabs. It's like text messaging. Conversations are fluid and ongoing and don't interrupt your workflow. It's hard to overstate how much more efficient this is. You really need to try it yourself to fully understand the benefit of this workflow. Pros \* Seamless transition between live chat and email \* Beautiful UI design \* Highly efficient workflow \* Extensive API \* Apps available on all platforms Cons I wish the MacOS desktop app was a real native app, rather than a wrapper around the web UI. Review Source Response from Crisp October 15, 2016 We really hope to have a native OS X version as well :) FS Fernando S. Marketing Manager Construction Used the software for: Less than 6 months ### "Very good tool but it has many things to imprive" April 5, 2023 3.0 If they want to have more clients, I think that they should simplify the integrations with other tools. For example ActiveCampaign that's a real CRM but very expensive for email marketing and doesn't have direct integrations with WhatsApp, Instagram, etc Pros With Crisp, you can have email marketing, webchat, and chatbots on Instagram, Facebook Messenger, Twitter, Telegram & WhatsApp so it simplifies the communication with a contact, but... Cons The CRM that they mention is not a CRM. Is a very limited contact list that has a lot of problems when you try to integrate it with Zapier, Integrately, etc. If you want to do some changes or integrations you will need to use code and they don't help you by saying that "is very easy" and the don't have any list of partners/developers to contract. Alternatives considered [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Switched from [Acumbamail](https://www.capterra.com/p/195838/Acumbamail/) Delivery problems with Acumbamail Review Source KB Kateryna B. Product Manager Computer Software Used the software for: 2+ years ### "Crisp is a very good service for our customer care team" May 22, 2024 5.0 In general, I like Crisp and our team has been using it for at least 3 years. It is easy to understand and set up, I like the knowledge base and the possibility to ask for help in a live chat. Pros I like that we can manage all our websites in one account and it's very easy to switch between them. Easy setup and customization are also among its perks. Also, we use bots for automated answers and that helps us a lot in our day-to-day work. Cons It would be wonderful if analytics was better and more helpful, as sometimes it is a bit confusing. Adding some more filters to analytics and diving deeper into some of the reports would be very helpful. Review Source Timothy T. Designer / Front-end Developer Computer Software Used the software for: 6-12 months ### "As good as any other livechat product + it lets you see what your users see!" April 1, 2019 5.0 I'm a big fan of this product. I spent a few days reviewing the 20+ livechat options out on the market, and after all that time I settled on Crisp. Save your time and start with this. If you need the larger feature set and marketing abilities of something like Intercom, just upgrade later. Afterall, removing crisp and adding intercom is as simple as removing a code snippet and adding a new one. Pros \- Great interface - Painless installation (simply add a code snippet to your site's header) - Offers a freemium tier which will cover most of your needs - Lots of design options for the livechat box - Includes a 'liveview' feature where you can see exactly what your users do (great for helping them with any issues they may have) - The team that builds it has always been helpful when I had questions Cons I don't have any negatives to say about this product. It is a cheaper alternative to the big boys like Intercom, and you can launch it on your site for free. When your user numbers or team size grows, then you can upgrade to a higher tier. Save your money and choose this over the others. The extra liveview feature alone is worth it. Review Source Response from Crisp April 2, 2019 Thank you for your review! Anton E. CEO Hospital & Health Care Used the software for: I used a free trial ### "If you dont have money for online chat widget start with Crisp" December 10, 2021 5.0 Mostly needed it for visitors tracking and online chat communication with clients via desktop and mobile app. It did this job flawlessly. Pros It was ultra easy to set it up and make it work. Out of the box you have everything you need including translation. And if you have some startup project for which you dont want to spend a lot of money at the launch, Crisp is the right solution. It will get you going and then you can decide if you want to start paying for it. Cons Not all the elements of the chat widget are translatable Review Source Response from Crisp December 16, 2021 Thank you for your feedback :) VR Verified Reviewer Computer Engineer Computer Software Used the software for: 2+ years ### "I actually loved using Crisp, same for our clients" December 10, 2020 5.0 It was always a good time, and their customer support is very good (also they use Crisp) Pros The ability to develop our own Chat Bot. Cons There is nothing yet to complain about crisp, maybe sometimes is hard to organize the tickets. Review Source Response from Crisp December 14, 2020 Hey there! Thank you so much for this awesome feedback. Always a pleasure to help you :) Alex M. CEO & Co-founder Computer Software Used the software for: 1-2 years ### "Must have tool to communicate with site's visitors in real time" November 28, 2018 5.0 Pros Overall experience, users map, plugins that work with other tools (e.g. Slack), great sync between web app, desktop app and mobile one; team features; possible integration to inner CRM/authorization system, full-functional search, detailed users profile Cons NPS type triggers are less flexible that I'd like to get; some settings are very tricky, but it's more than ok comparing to the value we get from the tool usage. Review Source Colin B. CMO Used the software for: 1-2 years ### "Easy, quick, powerful" March 8, 2018 4.0 Pros I like Crisp because you can manage different conversation with a lot of operators. Notes, message editing, live assist, very customizable, quite cheap Cons The feature allowing you to see your interlocutor's screen is not that efficient, but useful I miss integration with freshdesk Review Source Response from Crisp March 12, 2018 Hello and that you for your review! Don't hesitate to to contact us about your issues with MagicBrowse so we can fix it Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.