--- title: "Crisp Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Crisp the right Live Chat solution for you? Explore 148 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/151292/Crisp/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-28" --- Crisp 4.6 (148) [View alternatives](https://www.capterra.com/p/151292/Crisp/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 28th, 2026 # Reviews of Crisp Ease of use 4.5 Customer Service 4.5 ## Pros and Cons in Reviews LM Leandi M Product Manager and Conversational AILeisure, Travel & Tourism, 51 - 200 employeesUsed the software for: 1-2 years. “It's value for money already bringing us a 40% reduction in queries (and increasing) due to their AI handling mundane queries obo our agents.“ March 30, 2026 LM Leandi M Product Manager and Conversational AILeisure, Travel & Tourism, 51 - 200 employeesUsed the software for: 1-2 years. “There is no way to see what an Agent was up to exactly during their day, log on / idle / log out + unique conversations handled vs resolved, etc. How many queries are inbound (that comes in from a client)“ March 30, 2026 LK Latisha K Sales support specialistInformation Technology and Services, 51 - 200 employeesUsed the software for: 6-12 months. “This feature not only emphasizes their commitment to user experience but also fosters a collaborative environment for ongoing product development.“ June 26, 2025 MN Maxxie N Customer Support Team LeadComputer Software, 51 - 200 employeesUsed the software for: More than 2 years. “Not being able to export a full chat transcript, not being able to filter chat based on specific dates“ June 10, 2025 IB Ivan B Trainer and technical support for retailRetail, 51 - 200 employeesUsed the software for: 1-2 years. “Crisp has a very straightforward and, I can say, easy way to program your chat bot and has had an inbox that feels very familiar and similar to IM platforms.“ November 5, 2024 IB Ivan B Trainer and technical support for retailRetail, 51 - 200 employeesUsed the software for: 1-2 years. “The notification sending of the app and e-mail was really unstable and after the initital period (two months or so) the chat transcripts stopped arriving.“ November 5, 2024 LL Lauritz L Co-FounderComputer Software, 2 - 10 employeesUsed the software for: Less than 6 months. “Our customers are able to communicate with us seamlessly, and the whole interaction cycle feels incredibly polished.“ March 28, 2025 SS Santeri S Tech Support SpecialistMarketing and Advertising, 11 - 50 employeesUsed the software for: Less than 6 months. “Knowledge base editor uses Markdown, and the WYSIWYG editor isn't living up to the name (you don't always get what you see).“ April 4, 2025 ## Showing most helpful reviews Showing 1-25 of 148 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Simon C. CTO Information Technology and Services Used the software for: 2+ years ### "Great Product" March 25, 2024 5.0 We have a great experience with Crisp. The tool is awesome, the support team very reactive if you need anything. What more can we ask for? Pros Crisp is easy to setup and get started with. The chat is great and the surrounding features like the chat bot and the various integrations make it even greater. The live translation can be very handy sometimes. Cons The language detection of the live translation is not always perfect but you can change it manually so no big deal. Alternatives considered [Fin](https://www.capterra.com/p/10031266/Fin/) Reason for choosing Crisp Intercom was pretty expensive so we tried Crisp first and decided to stick with it. Switched from [Freshchat](https://www.capterra.com/p/158117/Freshchat/) At the time the main cause was bad notifications for new messages that made us miss support requests. Review Source LM Leandi M. Product Manager and Conversational AI Leisure, Travel & Tourism Used the software for: 1-2 years ### "Winning tool - Crisp.chat" March 30, 2026 5.0 Overall great and highly recommend this to anyone looking for an omnichannel solution where AI will most certainly bring relief to your team where high volume queries are things a system can handle without agent involvement since the data sits in your backend system. Crisp team is innovative, creative, and their support is wonderful. Pros An amazing chat and communication tool, allowing a multitude of customized plugins to come into their workspace safely. They are quick to action bugs and their support is fantastic when any issues are raised. As with any other tool, it's a learning curve but the Crisp team has made this so easy to go from old school tree-branch methods and a bunch of if statements to bring in AI and handle these scenarios seemlessly. It's value for money already bringing us a 40% reduction in queries (and increasing) due to their AI handling mundane queries obo our agents. Cons Cons we faced: 1. The search function can't identify exact matches yet, so if you're looking to search for an order ID or a specific string of text, it either won't find it, or it will bring back what it might be. \*Search doesn't work perfectly yet but we know the team is working on this. 2. There is no way to see what an Agent was up to exactly during their day, log on / idle / log out + unique conversations handled vs resolved, etc. How many queries are inbound (that comes in from a client) VS outbound (that we created). 3. Unable to extract raw data when doing an export via analytics - only topline numbers come through (almost like Power BI where you decide what underlying information the users are allowed to see when they export their report) This caused some headaches when our QC teams needed the session ID's to review the Agents and their ratings. For this, we had to build a custom data warehouse to host all our crisp conversations which allowed our data team to build the reporting our business requires. The downside to this is that we don't match the Crisp analytics because the underlying goals are different. Example, we would want to see if Agent X reached their daily target "today" and even if they did, it won't show in case Agent X resolved a query that was received last night - it will only reflect on the previous day's data for Agent X which leaves a gap. Alternatives considered [Sprinklr](https://www.capterra.com/p/131274/Sprinklr-Platform/) Reason for choosing Crisp We chose Crisp because of their pricing. Very affordable for what they offer. Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) To enhance agent productivity by getting AI involved. Review Source FJ Faizan J. Director Construction Used the software for: Less than 6 months ### " helpdesk wouldn't approve my domain - thinks its a fake website" October 28, 2022 1.0 Cons crap customer service, what an embarassment. after spending £99 \[SENSITIVE CONTENT\] from crisp tells me the document of registration that was issued to me by the government is fake and then he blocks me. Reason for choosing Crisp crap customer service, what an embarassment. after spending £99 \[SENSITIVE CONTENT\] from crisp tells me the document of registration that was issued to me by the government is fake and then he blocks me. Review Source LL Lydie L. Customer Support Human Resources Used the software for: 1-2 years ### "Been using crisp for a year" June 20, 2025 4.0 I would say it's good if you're looking an easy way to manage support tickets thanks to a great UX/UI Pros What I love the most is the UX design and the support availability, the fair pricing too It's very helpful for our team Cons Some issues with our proxy (Crisp is not shown to every user) - No possibilities to put a form in the "contact us" in the footer of our helpdesk - The stats need more info like first response, users who contact us the most... - No product tour - No banner to announce something to our users Alternatives considered [Fin](https://www.capterra.com/p/10031266/Fin/) Reason for choosing Crisp We choose Crisp because of the budget we had Switched from [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Looking for a tchat easy to use with a tool more UX Friendly Review Source VR Verified Reviewer Founder Internet Used the software for: 6-12 months ### "Simple and straightforward to use" November 10, 2025 5.0 The service they give from their customer representatives is really good. They really want to help and make you a fan. Pros It is relatively simple and straightforward to use. We implemented it quickly and it was up and running without any major issues. Cons It took some time to learn how it all works and what features we wanted to use for our particular use case. Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Crisp It is more aligned with our startup style organization Review Source VR Verified Reviewer CEO Computer Software Used the software for: 2+ years ### "Straightforward and Cost Effective Solution for Sales and Support" April 15, 2025 5.0 We've been using Crisp for about 7 years so far on one of our projects and our experience is great so we are integrating it into the new projects. Pros User-friendly interface that makes it easy to manage conversations and respond to customers promptly. It is simple but powerful. Simple straightforward pricing unlike in some competitors where you have to pay extra for every feature you use. Great support! Cons Nothing really. Just writing something here so it let's me post the review :) Alternatives considered [Fin](https://www.capterra.com/p/10031266/Fin/) Reason for choosing Crisp Better pricing, no need to pay extra for every feature Review Source IM Isaiah M. Onboarding Specialist Automotive Used the software for: Less than 6 months ### "The World’s a Better Place with Apple in It" June 20, 2025 5.0 Overall, my experience with Crisp has been really positive. The support team is responsive, helpful, and always quick to assist when needed. It makes a big difference. Pros The support team at Crisp has been outstanding—always responsive, friendly, and ready to resolve issues. Cons While Crisp is great overall, I feel the customization options are somewhat limited and could be improved. Switched from [Fin](https://www.capterra.com/p/10031266/Fin/) It’s definitely a more budget-friendly option compared to similar tools out there. Review Source OA Oleksandr A. CEO and Founder Accounting Used the software for: 2+ years ### "A great product to organize the work of your customer support department!" April 22, 2025 5.0 There is no option to mark conversations as unread. Because of this, our support department sometimes misses requests. Pros Crisp is a simple and easy to set up product that we connected to our sites in 10 minutes! The service has many ready-made integrations with other products, as well as a built-in system for organizing a knowledge base. Cons There is no option to mark conversations as unread. Because of this, the support line sometimes misses requests Alternatives considered [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Crisp Simplicity and functionality for reasonable money Review Source ME Matthew E. CTO Information Technology and Services Used the software for: 2+ years ### "Crisp helps us provide best-in-class support to our technical customers" April 7, 2025 5.0 Crisp has enabled us to provide our customers with best-in-class support. We regularly get comments about the quality of our support, and Crisp helps us achieve this by making the interface for our support and engineering teams so easy to use. Pros The seamless switch between chat communication and email is really great. Cons The lack of support for longer lived open conversations, and the ability to share these conversations between multiple team members. Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) The chat <-> email seamless switching for conversations is much better in Crisp. Review Source SS Santeri S. Tech Support Specialist Marketing and Advertising Used the software for: Less than 6 months ### "A power user's support platform" April 4, 2025 4.0 A great tool overall, with some minor hickups. I wish they'd focus a bit more on refining the user experience, at the moment it feels a bit too much like a product developed by developers to other devs or power users. Pros Very versatile, a true power user tool for customer support among other things. Cons Kinda buggy here and there. Knowledge base editor uses Markdown, and the WYSIWYG editor isn't living up to the name (you don't always get what you see). Editing articles can be cumbersome, especially if they've been imported. Alternatives considered [Customerly](https://www.capterra.com/p/173977/Customerly/) Reason for choosing Crisp More refined as a product, but lackluster feature set when compared to Crisp. Switched from [tawk.to](https://www.capterra.com/p/167792/tawk-to/) It was absolute manure. An "american" software outsourced to third-world countries with no quality control and little to no development. At least it's basically free, I don't recommend anyone pay for this. Review Source TA Tarang A. Co-Founder Computer Software Used the software for: 6-12 months ### "The best chat app for any SAAS business" February 27, 2025 5.0 Very happy. I have used Intercom and Freshchat before and i would say i am sticking with them for years now. It's already been 10 months Pros Everything. They are fast they are good and also they have all the features needed for any SAAS business Cons Sometimes the product lags and especially after they release something but surely they fix it in a while Switched from [Fin](https://www.capterra.com/p/10031266/Fin/) Super expensive and also not very suitable for SAAS Review Source JB Johnathan B. CEO Information Services Used the software for: 2+ years ### "A great in-app livechat tool for customer support and communication" April 16, 2024 5.0 A great tool, with great support, and a comprehensive API that allows us to do pretty much whatever we want (so long as we're willing to fiddle about with it technically) Pros \- Breadth of features - Collaborating with support ticket resolution with team members - Load performance (alternatives all slowed down our app load time, even although they were aysnc) - Rapid and reactive support - Comprehensive API for any custom integrations - Simple helpdesk article management - Cost Cons \- Some things are less intuitive to set up and edit, for example emails require custom HTML or markup, and helpdesk articles require markup - Email campaign reporting isn't as detailed as I'd like Switched from [Fin](https://www.capterra.com/p/10031266/Fin/) Price and pricing model was the main reason we made the switch, however Intercom also had inferior loading times to Crisp Review Source SH Simon H. Director E-Learning Used the software for: Less than 6 months ### "Really great product" December 21, 2020 5.0 I am using Crisp for all customer support and queries via website chat and incoming emails. I am also using the Helpdesk for my knowledge base. I have been using Zendesk for quite a while and have also tried Intercom but for my purpose Crisp definitely is the best by far. Those others have their place but for myself, as a small company Crisp is really outstanding in what it does. It is also less than half the cost. The automated bot is fairly easy to configure and a more advanced automated bot with workflow is also available. I am on the most expensive "unlimited" plan and find it very good value for money. Pros Very easy to use and friendly user interface. Much more intuitive to configure compared to others. Cons It would be nice if the offline app could "remember" the helpdesk articles when offline so they can be quoted in message replies that are composed offline. I am regularly away from data connection and so I receive new messages while connected then often have to compose my reply while away from connection... to be able to quote helpdesk and message shortcuts while offline would be nice. Alternatives considered [Fin](https://www.capterra.com/p/10031266/Fin/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Crisp Easier to use. Better features for my needs. Review Source NN Nasri N. Onboarding and Tech Specialist Farming Used the software for: I used a free trial ### "Shared inbox with lots of useful features" May 21, 2025 5.0 Overall really nice experience. One of the better CRM out there and good enough for a small team. For the price point + features available, it is quite decent and bang for buck. Pros I love that I am able to collab and have a shared inbox with the team members. I also enjoyed the analytics as it is useful for my management to understand about our team's efficiency. I love the shortcuts and integrations as well. Cons There's some learning curve to using the app. It takes awhile to understand what you want to do with the app and how to set it up. Review Source MD Mehmed D. Tech and App Support lead Information Technology and Services Used the software for: 1-2 years ### "Amazing support" March 20, 2025 5.0 Again, support is the highlight, nothing but compliments to the team Pros Support is really amazing, it was a pleasure working with them Cons A lack of bit advanced assigning options, but it is still good enough Review Source DV Dennis V. Founding Product Engineer Computer Software Used the software for: I used a free trial ### "The best omnichannel support SaaS!" March 28, 2025 5.0 Their customer support has been amazing, they're welcoming startups with a super fair pricing and the features have been a blast to integrate & use. Pros Their insane offer of high value features that really have an impact Cons The user interface sometimes is too bloated in the backoffice Review Source LW Lewis W. Founder Events Services Used the software for: I used a free trial ### "Best live chat software I’ve used for my site " February 16, 2025 5.0 Very good from start to finish. Does exactly what I need. Helps website visitors easily ask me questions etc. Pros Best live chat software I’ve used. Extremely easy to integrate into any website, and the iOS app is brilliant. Cons Cheap looking interface. But I guess it’s a cheap app?! Review Source VR Verified Reviewer VP of Engineering Real Estate Used the software for: 1-2 years ### "Crisp - Great Product" October 12, 2023 5.0 Pros Been using Crisp for a few years and it has been excellent. Reliable, always new features released, and great support. Cons Nothing really. If there was a better integrated ticketing system that would be amazing. Review Source Response from Crisp November 10, 2023 Hey there, thank you very much for this great review about Crisp Customer Support platform 🫶 Regards, Antoine Sayuj K. Server Operator Information Technology and Services Used the software for: 1-2 years ### "The Perfect Live Chat Tool for Websites. " October 12, 2023 5.0 Pros Crisp offers a great solution for customer management, with a simple and easy to use interface, seamless integrations between other several apps providing us more flexible options making it more convenient for customers to communicate with us as well. Cons It still is a bit tricky to set up the triggers, and it also would be great to have more customizable options for our live chat. Review Source Response from Crisp November 10, 2023 Hey there, Thank you very much for this nice review about our website chat widget. Regards, Antoine KB Kateryna B. Product Manager Computer Software Used the software for: 2+ years ### "Crisp is a very good service for our customer care team" May 22, 2024 5.0 In general, I like Crisp and our team has been using it for at least 3 years. It is easy to understand and set up, I like the knowledge base and the possibility to ask for help in a live chat. Pros I like that we can manage all our websites in one account and it's very easy to switch between them. Easy setup and customization are also among its perks. Also, we use bots for automated answers and that helps us a lot in our day-to-day work. Cons It would be wonderful if analytics was better and more helpful, as sometimes it is a bit confusing. Adding some more filters to analytics and diving deeper into some of the reports would be very helpful. Review Source Timothy T. Designer / Front-end Developer Computer Software Used the software for: 6-12 months ### "As good as any other livechat product + it lets you see what your users see!" April 1, 2019 5.0 I'm a big fan of this product. I spent a few days reviewing the 20+ livechat options out on the market, and after all that time I settled on Crisp. Save your time and start with this. If you need the larger feature set and marketing abilities of something like Intercom, just upgrade later. Afterall, removing crisp and adding intercom is as simple as removing a code snippet and adding a new one. Pros \- Great interface - Painless installation (simply add a code snippet to your site's header) - Offers a freemium tier which will cover most of your needs - Lots of design options for the livechat box - Includes a 'liveview' feature where you can see exactly what your users do (great for helping them with any issues they may have) - The team that builds it has always been helpful when I had questions Cons I don't have any negatives to say about this product. It is a cheaper alternative to the big boys like Intercom, and you can launch it on your site for free. When your user numbers or team size grows, then you can upgrade to a higher tier. Save your money and choose this over the others. The extra liveview feature alone is worth it. Review Source Response from Crisp April 2, 2019 Thank you for your review! Anton E. CEO Hospital & Health Care Used the software for: I used a free trial ### "If you dont have money for online chat widget start with Crisp" December 10, 2021 5.0 Mostly needed it for visitors tracking and online chat communication with clients via desktop and mobile app. It did this job flawlessly. Pros It was ultra easy to set it up and make it work. Out of the box you have everything you need including translation. And if you have some startup project for which you dont want to spend a lot of money at the launch, Crisp is the right solution. It will get you going and then you can decide if you want to start paying for it. Cons Not all the elements of the chat widget are translatable Review Source Response from Crisp December 16, 2021 Thank you for your feedback :) VR Verified Reviewer Computer Engineer Computer Software Used the software for: 2+ years ### "I actually loved using Crisp, same for our clients" December 10, 2020 5.0 It was always a good time, and their customer support is very good (also they use Crisp) Pros The ability to develop our own Chat Bot. Cons There is nothing yet to complain about crisp, maybe sometimes is hard to organize the tickets. Review Source Response from Crisp December 14, 2020 Hey there! Thank you so much for this awesome feedback. Always a pleasure to help you :) Alex M. CEO & Co-founder Computer Software Used the software for: 1-2 years ### "Must have tool to communicate with site's visitors in real time" November 28, 2018 5.0 Pros Overall experience, users map, plugins that work with other tools (e.g. Slack), great sync between web app, desktop app and mobile one; team features; possible integration to inner CRM/authorization system, full-functional search, detailed users profile Cons NPS type triggers are less flexible that I'd like to get; some settings are very tricky, but it's more than ok comparing to the value we get from the tool usage. Review Source Colin B. CMO Used the software for: 1-2 years ### "Easy, quick, powerful" March 8, 2018 4.0 Pros I like Crisp because you can manage different conversation with a lot of operators. Notes, message editing, live assist, very customizable, quite cheap Cons The feature allowing you to see your interlocutor's screen is not that efficient, but useful I miss integration with freshdesk Review Source Response from Crisp March 12, 2018 Hello and that you for your review! Don't hesitate to to contact us about your issues with MagicBrowse so we can fix it Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.