# Crisp Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Crisp the right Live Chat solution for you? Explore 147 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/151292/Crisp/reviews --- Crisp 4.6 (147) [View alternatives](https://www.capterra.com/p/151292/Crisp/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Crisp Ease of use 4.5 Customer Service 4.5 ## Pros and Cons in Reviews LM Leandi M Product Manager and Conversational AILeisure, Travel & Tourism, 51 - 200 employeesUsed the software for: 1-2 years. “It's value for money already bringing us a 40% reduction in queries (and increasing) due to their AI handling mundane queries obo our agents.“ March 30, 2026 LM Leandi M Product Manager and Conversational AILeisure, Travel & Tourism, 51 - 200 employeesUsed the software for: 1-2 years. “There is no way to see what an Agent was up to exactly during their day, log on / idle / log out + unique conversations handled vs resolved, etc. How many queries are inbound (that comes in from a client)“ March 30, 2026 LK Latisha K Sales support specialistInformation Technology and Services, 51 - 200 employeesUsed the software for: 6-12 months. “This feature not only emphasizes their commitment to user experience but also fosters a collaborative environment for ongoing product development.“ June 26, 2025 MN Maxxie N Customer Support Team LeadComputer Software, 51 - 200 employeesUsed the software for: More than 2 years. “Not being able to export a full chat transcript, not being able to filter chat based on specific dates“ June 10, 2025 RL Roberta L Head of Customer OperationsComputer Software, 51 - 200 employeesUsed the software for: More than 2 years. “For agents it's really simple to use and manage conversations, translations work well, general campaigns and set-ups are also easy and nice.“ July 8, 2025 IB Ivan B Trainer and technical support for retailRetail, 51 - 200 employeesUsed the software for: 1-2 years. “The notification sending of the app and e-mail was really unstable and after the initital period (two months or so) the chat transcripts stopped arriving.“ November 5, 2024 Leana Y VP of MarketingComputer Software, 11 - 50 employeesUsed the software for: 1-2 years. “Crisp has one of the most generous free trials at 100 profiles and 2 seats.“ June 17, 2025 RL Roberta L Head of Customer OperationsComputer Software, 51 - 200 employeesUsed the software for: More than 2 years. “When the operation starts getting more complex sometimes it gets tricky to find workarounds for all needs.“ July 8, 2025 ## Showing most helpful reviews Showing 1-25 of 147 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Simon C. CTO Information Technology and Services Used the software for: 2+ years ### "Great Product" March 25, 2024 5.0 We have a great experience with Crisp. The tool is awesome, the support team very reactive if you need anything. What more can we ask for? Pros Crisp is easy to setup and get started with. The chat is great and the surrounding features like the chat bot and the various integrations make it even greater. The live translation can be very handy sometimes. Cons The language detection of the live translation is not always perfect but you can change it manually so no big deal. Alternatives considered [Intercom](https://www.capterra.com/p/134347/Intercom/) Reason for choosing Crisp Intercom was pretty expensive so we tried Crisp first and decided to stick with it. Switched from [Freshchat](https://www.capterra.com/p/158117/Freshchat/) At the time the main cause was bad notifications for new messages that made us miss support requests. Review Source LM Leandi M. Product Manager and Conversational AI Leisure, Travel & Tourism Used the software for: 1-2 years ### "Winning tool - Crisp.chat" March 30, 2026 5.0 Overall great and highly recommend this to anyone looking for an omnichannel solution where AI will most certainly bring relief to your team where high volume queries are things a system can handle without agent involvement since the data sits in your backend system. Crisp team is innovative, creative, and their support is wonderful. Pros An amazing chat and communication tool, allowing a multitude of customized plugins to come into their workspace safely. They are quick to action bugs and their support is fantastic when any issues are raised. As with any other tool, it's a learning curve but the Crisp team has made this so easy to go from old school tree-branch methods and a bunch of if statements to bring in AI and handle these scenarios seemlessly. It's value for money already bringing us a 40% reduction in queries (and increasing) due to their AI handling mundane queries obo our agents. Cons Cons we faced: 1. The search function can't identify exact matches yet, so if you're looking to search for an order ID or a specific string of text, it either won't find it, or it will bring back what it might be. \*Search doesn't work perfectly yet but we know the team is working on this. 2. There is no way to see what an Agent was up to exactly during their day, log on / idle / log out + unique conversations handled vs resolved, etc. How many queries are inbound (that comes in from a client) VS outbound (that we created). 3. Unable to extract raw data when doing an export via analytics - only topline numbers come through (almost like Power BI where you decide what underlying information the users are allowed to see when they export their report) This caused some headaches when our QC teams needed the session ID's to review the Agents and their ratings. For this, we had to build a custom data warehouse to host all our crisp conversations which allowed our data team to build the reporting our business requires. The downside to this is that we don't match the Crisp analytics because the underlying goals are different. Example, we would want to see if Agent X reached their daily target "today" and even if they did, it won't show in case Agent X resolved a query that was received last night - it will only reflect on the previous day's data for Agent X which leaves a gap. Alternatives considered [Sprinklr](https://www.capterra.com/p/131274/Sprinklr-Platform/) Reason for choosing Crisp We chose Crisp because of their pricing. Very affordable for what they offer. Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) To enhance agent productivity by getting AI involved. Review Source AB Alex B. Founder Computer Software Used the software for: 6-12 months ### "Crisp - doesn't send all of our responses, support team doesn't care" October 7, 2024 1.0 Terrible customer support, they seem to not care at all for their users. Pros Its cost effective, but not much else to like about it. Cons Crisp often doesn't send our support team's responses to our users, and when we bring this up with them it takes a lot of arguing and persistence for them to finally fix it. This causes our customers to think we've ignored them, its a really big problem, especially when we're trying to offer great custom support. Review Source LL Lydie L. Customer Support Human Resources Used the software for: 1-2 years ### "Been using crisp for a year" June 20, 2025 4.0 I would say it's good if you're looking an easy way to manage support tickets thanks to a great UX/UI Pros What I love the most is the UX design and the support availability, the fair pricing too It's very helpful for our team Cons Some issues with our proxy (Crisp is not shown to every user) - No possibilities to put a form in the "contact us" in the footer of our helpdesk - The stats need more info like first response, users who contact us the most... - No product tour - No banner to announce something to our users Alternatives considered [Intercom](https://www.capterra.com/p/134347/Intercom/) Reason for choosing Crisp We choose Crisp because of the budget we had Switched from [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Looking for a tchat easy to use with a tool more UX Friendly Review Source VR Verified Reviewer CEO Computer Software Used the software for: 2+ years ### "Straightforward and Cost Effective Solution for Sales and Support" April 15, 2025 5.0 We've been using Crisp for about 7 years so far on one of our projects and our experience is great so we are integrating it into the new projects. Pros User-friendly interface that makes it easy to manage conversations and respond to customers promptly. It is simple but powerful. Simple straightforward pricing unlike in some competitors where you have to pay extra for every feature you use. Great support! Cons Nothing really. Just writing something here so it let's me post the review :) Alternatives considered [Intercom](https://www.capterra.com/p/134347/Intercom/) Reason for choosing Crisp Better pricing, no need to pay extra for every feature Review Source VR Verified Reviewer Founder Internet Used the software for: 6-12 months ### "Simple and straightforward to use" November 10, 2025 5.0 The service they give from their customer representatives is really good. They really want to help and make you a fan. Pros It is relatively simple and straightforward to use. We implemented it quickly and it was up and running without any major issues. Cons It took some time to learn how it all works and what features we wanted to use for our particular use case. Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Crisp It is more aligned with our startup style organization Review Source OA Oleksandr A. CEO and Founder Accounting Used the software for: 2+ years ### "A great product to organize the work of your customer support department!" April 22, 2025 5.0 There is no option to mark conversations as unread. Because of this, our support department sometimes misses requests. Pros Crisp is a simple and easy to set up product that we connected to our sites in 10 minutes! The service has many ready-made integrations with other products, as well as a built-in system for organizing a knowledge base. Cons There is no option to mark conversations as unread. Because of this, the support line sometimes misses requests Alternatives considered [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Crisp Simplicity and functionality for reasonable money Review Source SS Santeri S. Tech Support Specialist Marketing and Advertising Used the software for: Less than 6 months ### "A power user's support platform" April 4, 2025 4.0 A great tool overall, with some minor hickups. I wish they'd focus a bit more on refining the user experience, at the moment it feels a bit too much like a product developed by developers to other devs or power users. Pros Very versatile, a true power user tool for customer support among other things. Cons Kinda buggy here and there. Knowledge base editor uses Markdown, and the WYSIWYG editor isn't living up to the name (you don't always get what you see). Editing articles can be cumbersome, especially if they've been imported. Alternatives considered [Customerly](https://www.capterra.com/p/173977/Customerly/) Reason for choosing Crisp More refined as a product, but lackluster feature set when compared to Crisp. Switched from [tawk.to](https://www.capterra.com/p/167792/tawk-to/) It was absolute manure. An "american" software outsourced to third-world countries with no quality control and little to no development. At least it's basically free, I don't recommend anyone pay for this. Review Source ME Matthew E. CTO Information Technology and Services Used the software for: 2+ years ### "Crisp helps us provide best-in-class support to our technical customers" April 7, 2025 5.0 Crisp has enabled us to provide our customers with best-in-class support. We regularly get comments about the quality of our support, and Crisp helps us achieve this by making the interface for our support and engineering teams so easy to use. Pros The seamless switch between chat communication and email is really great. Cons The lack of support for longer lived open conversations, and the ability to share these conversations between multiple team members. Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) The chat <-> email seamless switching for conversations is much better in Crisp. Review Source IM Isaiah M. Onboarding Specialist Automotive Used the software for: Less than 6 months ### "The World’s a Better Place with Apple in It" June 20, 2025 5.0 Overall, my experience with Crisp has been really positive. The support team is responsive, helpful, and always quick to assist when needed. It makes a big difference. Pros The support team at Crisp has been outstanding—always responsive, friendly, and ready to resolve issues. Cons While Crisp is great overall, I feel the customization options are somewhat limited and could be improved. Switched from [Intercom](https://www.capterra.com/p/134347/Intercom/) It’s definitely a more budget-friendly option compared to similar tools out there. Review Source RS Rick S. Executive Telecommunications Used the software for: I used a free trial ### "Great Support - Great App" April 8, 2025 5.0 Very Positive. They really helped alot as I started trying to do things in the system. It took about 3 days of constant work, but I finally got things figured out. Pros Great support team, solid product. AI Chatbots are neat, but overall great tool for sales and support teams. Cons It took a bit for me to wrap my head around it. It looked simple, but was deceptive in its appearance. Its quite powerful, and there was a lot to understand. Review Source DS Daniel S. Technical Support Director Computer Software Used the software for: 1-2 years ### "Good solid website chat app" October 1, 2019 4.0 We have 3 different websites that all use Crisp, and it allows us to very quickly switch between the sites and continue multiple chats at the same time among sites. We operate during regular business hours and so do not respond to chats outside of those hours. It would be great if we couldn't control a little more what the chat icon did (or if it even appeared) when outside those hours, but we currently use the bot to let people know we are unavailable and to leave us a message. With the smartphone apps, we can reply to chats even when we are away from our desks. We also have a robust helpdesk, which is part of the Unlimited plan. Pros Simple but very powerful. It is quite customizable, and there are a ton of plug-ins. One of the most useful is the auto-translate feature, which allows both sides to type in a different language, and it automatically translates for you. The Visitor map shows us information on where our clients our, to help direct them to the correct site, and the magic browse can let us see how they interact with the site if there is an issue. The built in helpdesk is great. The bot, while still a little bit buggy for more complicated things, is immensely helpful. Cons We found it more difficult than we thought it should have been to have an auto message saying we are closed. It would be nice to have the option to disable chat and/or redirect them to the helpdesk when outside of business hours. I had initially created a large bot that would try to answer the 5 most common questions we got by funneling the customer through certain questions, but then found there was no way to have it repeat the sequence. To get around this, I ended up creating 2 identical sub routines off of the first main one which checked for the time and day to determine if we were closed. This is where is became buggy, because sometimes it would work, and sometimes it wouldn't respond. I ended up just dumping all of that and setting a generic "we're closed, leave us your info" message and it has been fine. The only other complaint is that sometimes the phone app doesn't alert you right away to a message. I've gotten notifications 8 hours late in some cases, though this is rare. Alternatives considered [Intercom](https://www.capterra.com/p/134347/Intercom/) Reason for choosing Crisp We were using Crisp when I started about a year ago, but recently, due to some of the issues we'd been having with the bot, were looking at alternatives. Intercom was great, but we weren't going to be using 95% of the features and so could not justify the nearly double price tag. It also did not have some of the things we had come to rely upon, such as the auto-translate feature. Review Source Response from Crisp October 14, 2019 Thank you for your nice review :) NN Nasri N. Onboarding and Tech Specialist Farming Used the software for: I used a free trial ### "Shared inbox with lots of useful features" May 21, 2025 5.0 Overall really nice experience. One of the better CRM out there and good enough for a small team. For the price point + features available, it is quite decent and bang for buck. Pros I love that I am able to collab and have a shared inbox with the team members. I also enjoyed the analytics as it is useful for my management to understand about our team's efficiency. I love the shortcuts and integrations as well. Cons There's some learning curve to using the app. It takes awhile to understand what you want to do with the app and how to set it up. Review Source LL Lauritz L. Co-Founder Computer Software Used the software for: Less than 6 months ### "Don't waste time and try other competitors. Really." March 28, 2025 5.0 Pros Crisp really delivers a truckload of value from minute one. Our customers are able to communicate with us seamlessly, and the whole interaction cycle feels incredibly polished. I can’t remember the last time I was so blown away by a tool like this! We tried a lot of other competitors as well, but were never truly satisfied. The price tag just never matched the delivered value. Cons Some of the backoffice UX could be improved a little bit. While the main functions are really polished and are easy to use in everyday interactions, some smaller features are lost in the density sometimes. But thats nitpicking now! Review Source DV Dennis V. Founding Product Engineer Computer Software Used the software for: I used a free trial ### "The best omnichannel support SaaS!" March 28, 2025 5.0 Their customer support has been amazing, they're welcoming startups with a super fair pricing and the features have been a blast to integrate & use. Pros Their insane offer of high value features that really have an impact Cons The user interface sometimes is too bloated in the backoffice Review Source LW Lewis W. Founder Events Services Used the software for: I used a free trial ### "Best live chat software I’ve used for my site " February 16, 2025 5.0 Very good from start to finish. Does exactly what I need. Helps website visitors easily ask me questions etc. Pros Best live chat software I’ve used. Extremely easy to integrate into any website, and the iOS app is brilliant. Cons Cheap looking interface. But I guess it’s a cheap app?! Review Source VR Verified Reviewer Director Retail Used the software for: Less than 6 months ### "Don't bother with Email Inbox" October 25, 2021 4.0 Pros The Live Chat is great. However the package is more than just Live Chat. It is about having a unified inbox to centrally manage incoming messages be it social media, support emails, etc. Cons The email inbox functionality is a total fail as it is unable to render rich content / HTML emails. They appear in plain-text and are unreadable. Even the: VIEW ORIGINAL EMAIL option does not fully work. The main reason to use Crisp is a unified inbox. With regards to receiving emails through their inbox, they recommend it is especially useful to forward support type emails. Well let me warn you, their email functionality is lacking! It is not possible to view rich-content emails i.e. no HTML emails. It displays in the inbox as text which is unreadable. Speaking to support they said the only option is to select the: VIEW ORIGINAL EMAIL link. However, even this does not work. Support simply states: "Just a heads up, that is how the message shows in some email providers. Our transcripts use latest email styling techniques, that may break rendering on older email clients, or those that are not up to latest standards." WELL let me tell you... the email I am referring to is ACTUALLY one of THEIR marketing emails that can't display. In addition to 99% of all other emails. And after I took it up with support again, the reply was they have too much on their plate: "Our dev has noted this already but we cannot change this right away as we are having too much on our plate." So do yourself a favour and don't bother with Crisp if you are hoping to use their unified inbox for email. Reason for choosing Crisp Supposedly a mature product. Unfortunately at this time with limited email functionality it still needs work. Review Source Savya S. Server Administrator Information Technology and Services Used the software for: 6-12 months ### "One of the best live chat tool for websites." August 29, 2023 5.0 Crisp has made it so much easier to communicate with customers, and provide a much better way to handle them using the chat bot and chat triggers. It's also connects with different platforms like discord and messenger as well that has helped me communicate with customers in different ways. This tool is definitely one of the best live chat platform to use. Pros Crisp is very easy to setup and use in a website. I can send automated message to customers using chat bots, even when i'm offline. Crisp also integrates with other platforms like facebook and slack, allowing my team to converse with clients seamlessly. Cons The pricing is a bit costly, and having more visually customizable options would be great. It's also a bit tricky to setup the chat triggers, but we figured it out. Review Source Response from Crisp August 31, 2023 Thank you so much for your kind review, we'll make sure to improve our product following your feedback :) AB Arnaud B. Co-Founder Computer & Network Security Used the software for: 1-2 years ### "Crisp is THE best software to boost customer satisfaction" November 19, 2023 5.0 Overall, I'd say Crisp is the way to go if you're an early-stage startup or SMB. You'll have the quality of an enterprise product for a fraction of the price. The team is also exceptional, this is what makes the difference. Pros What I like the most about Crisp is that in 1 single platform, you can have a strong live-chat software and a helpdesk software that is easy to use. The team is very responsive and always pushing update. The platform is very stable and I never see major bugs in more than 2 years now. Cons At first it was the UI/UX of the live chat that was getting older but they nailed the updates on that. They pretty much have everything we need so it's hard to find weak spots on that one! Review Source VR Verified Reviewer Senior Data Associate Internet Used the software for: 2+ years ### "Closing the gaps between customer and business" November 27, 2018 5.0 Crisp is a program I've used personally in my own ventures. It makes customer communication super easy, which is ultimately what a business is about- customer experience. I like being able to keep track of communications and customer interactions all in one place. Strongly recommend. Pros I like how simple it is to communicate with the very people you are selling to or providing for. Great for businesses of many sizes. Cheap enough for a small business and a free plan for even the smallest of business. Cons Overall better tracking of interactions and history. Logs have an expiration date, which could prove damaging down the line. Review Source Response from Crisp November 29, 2018 Thank you so much for your review! Timothy T. Designer / Front-end Developer Computer Software Used the software for: 6-12 months ### "As good as any other livechat product + it lets you see what your users see!" April 1, 2019 5.0 I'm a big fan of this product. I spent a few days reviewing the 20+ livechat options out on the market, and after all that time I settled on Crisp. Save your time and start with this. If you need the larger feature set and marketing abilities of something like Intercom, just upgrade later. Afterall, removing crisp and adding intercom is as simple as removing a code snippet and adding a new one. Pros \- Great interface - Painless installation (simply add a code snippet to your site's header) - Offers a freemium tier which will cover most of your needs - Lots of design options for the livechat box - Includes a 'liveview' feature where you can see exactly what your users do (great for helping them with any issues they may have) - The team that builds it has always been helpful when I had questions Cons I don't have any negatives to say about this product. It is a cheaper alternative to the big boys like Intercom, and you can launch it on your site for free. When your user numbers or team size grows, then you can upgrade to a higher tier. Save your money and choose this over the others. The extra liveview feature alone is worth it. Review Source Response from Crisp April 2, 2019 Thank you for your review! Anton E. CEO Hospital & Health Care Used the software for: I used a free trial ### "If you dont have money for online chat widget start with Crisp" December 10, 2021 5.0 Mostly needed it for visitors tracking and online chat communication with clients via desktop and mobile app. It did this job flawlessly. Pros It was ultra easy to set it up and make it work. Out of the box you have everything you need including translation. And if you have some startup project for which you dont want to spend a lot of money at the launch, Crisp is the right solution. It will get you going and then you can decide if you want to start paying for it. Cons Not all the elements of the chat widget are translatable Review Source Response from Crisp December 16, 2021 Thank you for your feedback :) VR Verified Reviewer Computer Engineer Computer Software Used the software for: 2+ years ### "I actually loved using Crisp, same for our clients" December 10, 2020 5.0 It was always a good time, and their customer support is very good (also they use Crisp) Pros The ability to develop our own Chat Bot. Cons There is nothing yet to complain about crisp, maybe sometimes is hard to organize the tickets. Review Source Response from Crisp December 14, 2020 Hey there! Thank you so much for this awesome feedback. Always a pleasure to help you :) Alex M. CEO & Co-founder Computer Software Used the software for: 1-2 years ### "Must have tool to communicate with site's visitors in real time" November 28, 2018 5.0 Pros Overall experience, users map, plugins that work with other tools (e.g. Slack), great sync between web app, desktop app and mobile one; team features; possible integration to inner CRM/authorization system, full-functional search, detailed users profile Cons NPS type triggers are less flexible that I'd like to get; some settings are very tricky, but it's more than ok comparing to the value we get from the tool usage. Review Source Colin B. CMO Used the software for: 1-2 years ### "Easy, quick, powerful" March 8, 2018 4.0 Pros I like Crisp because you can manage different conversation with a lot of operators. Notes, message editing, live assist, very customizable, quite cheap Cons The feature allowing you to see your interlocutor's screen is not that efficient, but useful I miss integration with freshdesk Review Source Response from Crisp March 12, 2018 Hello and that you for your review! Don't hesitate to to contact us about your issues with MagicBrowse so we can fix it Similar Products Featured ## Related categories [Live Chat](https://www.capterra.com/live-chat-software/)[Conversational Marketing Platform](https://www.capterra.com/conversational-marketing-platform-software/)[Help Desk](https://www.capterra.com/help-desk-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.