# Page 2 | Crisp Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Crisp the right Live Chat solution for you? Explore 147 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/151292/Crisp/reviews --- Crisp 4.6 (147) [View alternatives](https://www.capterra.com/p/151292/Crisp/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Crisp ## Showing most helpful reviews Showing 26-50 of 147 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LK Latisha K. Sales support specialist Information Technology and Services Used the software for: 6-12 months ### "Keep it Crispy" June 26, 2025 4.0 I'm quite pleased with the Crisp platform, although there are a few specific additions that could enhance its relevance for our unique use case. I recognize that these customizations might not apply to all customers and appreciate the platform's versatility. Furthermore, I'd like to give a shoutout to the dedicated support team at Crisp for their outstanding work – keep it up! 😊 & congrats on the 10 years anniversary Pros The Crisp support team's rapid responsiveness stands out, enhancing my ability to get quick answers. Their efficiency has significantly improved my experience, making it easy to address queries. Moreover, the platform allows for seamless bug reporting and suggesting product enhancements. This feature not only emphasizes their commitment to user experience but also fosters a collaborative environment for ongoing product development. The ability to swiftly report issues and provide feedback demonstrates a customer-centric approach and contributes to an enhanced user journey within the Crisp ecosystem. Cons The quality of the helpdesk articles section could be enhanced, especially since videos are currently not permitted. Well, they are permitted but its not an easy process. The structure of the overview page for the helpdesk articles could benefit from better organization. Presently, it only allows categorization without the option for filters. E.g. it would be beneficial to have like a Google Sheet overview with filter functions to navigate through the content easily. This addition would greatly facilitate access to information and improve the overall user experience. Review Source VR Vitor R. Head of Support Internet Used the software for: 2+ years ### "Suporte eficaz e plataforma prática" July 23, 2025 5.0 No geral, o Crisp trouxe muita praticidade para o suporte, facilitando o acompanhamento dos atendimentos e agilizando o fluxo. Pros O que mais gosto é do suporte rápido e eficiente, sempre pronto pra ajudar em qualquer dúvida. Além da facilidade de uso, tanto para configurar quanto para treinar a equipe. A interface é intuitiva, os recursos de chat são completos e a integração com outros canais funciona bem no dia a dia. Cons Às vezes sofremos algumas dificuldades para implementar automações mais complexas e avançadas, mas sempre que isso acontece, o suporte do Crisp nos ajuda. Review Source RL Roberta L. Head of Customer Operations Computer Software Used the software for: 2+ years ### "Great Support - Thanks Pedro" July 8, 2025 4.0 We've been using Crisp for several years, we never moved so that tells you smth! Support is usually very good. Recently, I started talking to Pedro, super nice, attentive, helpful, going the extra mile to help. As a Head of Customer Operations, I can definitely appreciate a great support Pros It's usually simple to use, great cost-benefit! For agents it's really simple to use and manage conversations, translations work well, general campaigns and set-ups are also easy and nice. Cons When the operation starts getting more complex sometimes it gets tricky to find workarounds for all needs. The analytics need to be tuned, often times it's hard to be sure on the accuracy, the filters available become not enough. Review Source FO Francisco O. Support Leader Computer Software Used the software for: 2+ years ### " Crisp has a lot of potential, but it needs to look at certain factors to grow even more" April 23, 2025 4.0 Overall it is positive, I believe that Crisp has a lot of potential, but it still needs to improve some details like those mentioned above. Pros What I like most is the interface. I like most of the services provided. I like the sub inbox functionality, however it is a shame that I still cannot use it in the application because I still have the old version. Cons There is no AI functionality for chat evaluation There is no NPS for WhatsApp, and especially a way to automate the sending of these NPS as soon as the conversation ends Review Source FÖ Funda Ö. Training Ops. Specialist E-Learning Used the software for: 2+ years ### "I solved problem about Bot." August 4, 2025 5.0 Pros Problem-solving attitude it's appreciated. I use the live chat. \[sensitive content hidden\] and other team members really helpfuly. When I offline they'll handle the problem and answer via email. Thanks a lot! Cons AI answers little bit confused. It might better teached to AI knowledgebase some informations. But I got answer via team. Review Source SL Steinar L. Co-founder Health, Wellness and Fitness Used the software for: 1-2 years ### "Finally a customer service tool that works and is easy" July 10, 2025 5.0 Very happy. It's the support tool I have been looking for for many years and finally we have found it. Pros Works really well with our e-commerce stores - both Shopify and WooCommerce. And their customer support is fantastic. Cons It's too big of a leap from the Essentials plan to the Plus plan. I.e. I would like to have more sub-inboxes, but I'm not paying $200 per month extra for that. Switched from [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Freshdesk was too complicated to use.... Review Source SM Sam M. Owner Furniture Used the software for: 1-2 years ### "Impressive AI Features and Outstanding Customer Support" September 2, 2025 5.0 Overall, my experience with Crisp has been excellent—the software is intuitive, reliable, and backed by great customer service that makes the process easy. Pros I was genuinely very impressed with how capable and responsive the AI felt straight out of the box, delivering value immediately. Cons Setting up custom events was a little challenging at first, but the support team was quick and thorough in helping me get everything working smoothly. Review Source ER Emilija R. customer support Wholesale Used the software for: 1-2 years ### "Best Customer support agent - \[sensitive content hidden\]" April 10, 2025 5.0 I am writing to express my sincere gratitude for the exceptional support I received from \[sensitive content hidden\] in your support team. I required assistance in developing a bot tailored to our specific needs, and \[sensitive content hidden\]'s guidance throughout the process has been invaluable. He patiently explained every aspect, ensuring I fully understood each step. Thanks to \[sensitive content hidden\]'s assistance, I have had an overwhelmingly positive experience with Crisp. He consistently demonstrated kindness and thoroughness in addressing and clarifying all of my inquiries. Thank you, \[sensitive content hidden\], for your outstanding support! Your expertise and dedication are truly commendable, and I believe you possess the qualities to excel in a leadership role. Pros It has improvements that are necessary for your CRM to grow. Cons I believe you need to explain the HelpDesk articles in a way that is more understandable for people who don't have tech knowledge. Review Source VR Verified Reviewer VP of Marketing Computer Software Used the software for: 1-2 years ### "Good cheap helpdesk and live chat tool for businesses with low traffic" June 17, 2025 4.0 It was good enough for our startup phase, but we quickly outgrew them. I would still recommend them for any company running lean. Pros Crisp has one of the most generous free trials at 100 profiles and 2 seats. The next plan up is $45/month for 5k user profiles. Cons Crisp gets quite expensive if you need more than 5k user profiles. It becomes $95/month for 50k profiles and then $295 for 200k profiles. Once you exceed 5k profiles, you can start looking at the likes of FreshChat and Zendesk. Review Source MN Maxxie N. Customer Support Team Lead Computer Software Used the software for: 2+ years ### "A worth-trying app for support" June 10, 2025 5.0 Overall good. However, sometimes the interface and guidance on UI, segments, and automation are complicated to learn Pros Flexible customer support for long-term customers, easy frontend UI, integration with Trello, live translate Cons Not being able to export a full chat transcript, not being able to filter chat based on specific dates Review Source JZ Juozas Z. Designer Individual & Family Services Used the software for: I used a free trial ### "Thanks to Apple" May 28, 2025 5.0 I just wanted to take a moment to say how impressed I am with the support I received. Not only was the response time incredibly fast, but the team was also quick to understand the issue and provide a clear, effective solution. It’s rare to experience such efficient and helpful assistance—everything was resolved much faster than I expected. I really appreciate the professional and friendly approach. Great job! Pros The platform is incredibly easy to use, making navigation feel intuitive even for first-time users. Everything is thoughtfully organized, and the user interface is not only visually appealing but also smooth and responsive. It’s clear that a lot of attention has been given to both functionality and design, creating a seamless and enjoyable experience from start to finish. Cons There’s absolutely nothing to change at the moment—everything looks great and works perfectly....... Review Source JM Jean-Noël M. Director Information Technology and Services Used the software for: 6-12 months ### "Crisp, a good solution for customer support" April 25, 2025 5.0 The overall experience with Crisp is positive. Pros A good solution for customer support, live chat, MagicBrowse, add-ons, and so many features. Fast and helpful support. Cons I pointed out things that needed fixing or basic improvements and they did not do anything yet about it. Switched from [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Live chat, Magic Browse. Instant support through chat is important for customer support. Freshdesk is also way too expansive. Review Source JD Juline D. Assistante Service Client et Ecommerce Cosmetics Used the software for: Less than 6 months ### "Un grand merci à \[caché sensible contenu\] !" June 19, 2025 4.0 C'est très agréable d'être reçu chaleureusement et de voir les personnes s'impliquer dans nos demandes (\[caché sensible contenu\] le fait parfaitement) et est très réactif. \[caché sensible contenu\] est un très bon élément de l'équipe qui prend très à cœur nos demandes ou nos difficultés. C'est un réel plaisir de se sentir aidée et d'avoir un échange agréable. Il nous a aidé à résoudre beaucoup de problèmes rencontrés. Cela grâce à des vidéos explicatives directement sur notre espace, ce qui nous a permis de gagner énormément de temps. Pros Le fait qu'une des personnes avec qui nous étions en contact (\[caché sensible contenu\]) prenne le temps et la peine de comprendre ce que nous souhaitions tout en nous créant des vidéos explicatives pour nous aider largement à réaliser ce que nous souhaitions mettre en place. Cons Les utilisateurs qui ne savaient pas répondre et qui laissaient le message sans y répondre. Je pense que c'est surtout l'équipe anglophone qui avait du mal à comprendre l'équipe francophone et inversement. Review Source RP Robin P. Founder Computer Software Used the software for: 6-12 months ### "Easy and powerful" April 3, 2025 5.0 Used it for about a year, very happy with it. Developed a plugin for it, and i see that there is some quality work behind it. Truly the best at the moment. Pros Easy to use, flexible and future proof to customize with plugins. Cons A bit clutter in sidebar. Many options can be hard to navigate in the start. Switched from [Intercom](https://www.capterra.com/p/134347/Intercom/) Pricing and AI features. Can take my own data with me. Review Source GP Gabby P. Marketing Manager Education Management Used the software for: I used a free trial ### "Crisp is more than a chatbox!" April 22, 2025 5.0 It has been an amazing experience, it is easy to use. Flexible to our needs, we can share links and documents with our customers. Pros User friendly, triggering messaging and live translation is awesome! The staff is always available to help you set anything, or answer questions at any time. Cons I have to get different packages for different workspaces, I wish there were an membership with multiple workspaces available Alternatives considered [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[Marketo Engage](https://www.capterra.com/p/75130/Marketo-Lead-Management/) Reason for choosing Crisp Can't remeber which othe vendors I looked Switched from [Lucky Orange](https://www.capterra.com/p/150695/Lucky-Orange/) Live Translation unavailable, ai and document sharing Review Source MD Mehmed D. Tech and App Support lead Information Technology and Services Used the software for: 1-2 years ### "Amazing support" March 20, 2025 5.0 Again, support is the highlight, nothing but compliments to the team Pros Support is really amazing, it was a pleasure working with them Cons A lack of bit advanced assigning options, but it is still good enough Review Source ES Emily S. Lead Computer Software Used the software for: I used a free trial ### "User Friendly" May 20, 2025 5.0 Overall great experience. The free trial is also great top make sure we could test this out in production before we commit. Pros Extremely use friendly and great documentation and support. Overall really easy to set up and start building and deploying a chatbot. I got one up in 1 day and even added some more complex features. Cons Some learning curve but less steep than alternatives I've tried. There is probably a learning curve regardless but their documentation and support team helped. Alternatives considered [Zapier](https://www.capterra.com/p/130182/Zapier/)[Drift](https://www.capterra.com/p/227417/Drift/)[Intercom](https://www.capterra.com/p/134347/Intercom/) Reason for choosing Crisp Ease of use and general speed to get set up Review Source SF Stefan F. Co-founder Education Management Used the software for: Less than 6 months ### "Swedish non-profit with 2-3 agents 🇸🇪💙" March 25, 2025 5.0 Simple and smooth on-boarding. Auto setup with DNS-settings etc. Very impressive. Love the product. Pros The UX, the chatbox, the price-model (compared to competitors that charges per agent from 1st agent), the support, the Slack integration, the app. It's been working very smooth for us. Cons That we didn't implement it earlier and used Facebook Business Messenger chat (that sucks so hard). Alternatives considered [Intercom](https://www.capterra.com/p/134347/Intercom/) Reason for choosing Crisp Intercom is crazy expensive. We've considered it for years but couldn't afford it. Switched from [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) Google Groups sucks complete a\*\* for multiple agents. Review Source TA Tarang A. Co-Founder Computer Software Used the software for: 6-12 months ### "The best chat app for any SAAS business" February 27, 2025 5.0 Very happy. I have used Intercom and Freshchat before and i would say i am sticking with them for years now. It's already been 10 months Pros Everything. They are fast they are good and also they have all the features needed for any SAAS business Cons Sometimes the product lags and especially after they release something but surely they fix it in a while Switched from [Intercom](https://www.capterra.com/p/134347/Intercom/) Super expensive and also not very suitable for SAAS Review Source AB Abdulkareem B. Software engineer Computer Software Used the software for: Less than 6 months ### "Crisp Implementation Review " April 28, 2025 4.0 Overall, my experience on Crisp is fair, the documentation is great, and understandable, and setting it up is hassle-free Pros I was trying to build an onboard customer survey plugin and setting up crisp was easy and hassle-free, I saw some examples online on the crisp page which I improved on it to build my plugin Cons Well, I had issues with debugging the events issue I was facing, I tried to reach out, Baptiste got back to me but couldn't solve the problem, I joined the discord to look for help but the support didnt get back to me there, I had to figure it out myself, I hope they improve on this Review Source DK Darryl K. CEO Computer & Network Security Used the software for: I used a free trial ### "Great Solution" May 26, 2025 5.0 Very pleased, easy and convenient, a very good solution and support is responsive, firiendly and solution driven Pros Easy to use, great support, version options give you lots of flexibility, it works well and is easy to manage Cons my third party integration. but I don't think that was Crisp's responsibility but more down to the app I was integrating Crisp with Alternatives considered [Drift](https://www.capterra.com/p/227417/Drift/)[Intercom](https://www.capterra.com/p/134347/Intercom/) Reason for choosing Crisp Crisp was easier to find the pricing and understand the features and benefits Review Source SR Suraj R. CTO Primary/Secondary Education Used the software for: 6-12 months ### "Knowledgeable support, great basic features, amazing slack integration!" February 24, 2025 5.0 Pros The Slack integration is a killer feature, we use Crisp mostly through slack. The customer support team is great and very helpful. Cons The AI bot is a bit difficult to set up workflows for. Alternatives considered [Intercom](https://www.capterra.com/p/134347/Intercom/) Reason for choosing Crisp The pricing seemed more down to earth as we scale. Crisp has a great slack integration and intercom does not. Review Source DT Deniz T. Head of IT Retail Used the software for: 1-2 years ### "Super Chat Software mit Shopify Anbindung" June 16, 2025 5.0 Wir mussten eine neue Lösung finden, da der native Live Chat von Shopify die anbindung zu Meta beendet hat. Umstellung lief sehr gut und alle Mitarbeiter arbeiten gerne damit. Pros Einfach einzurichten. Gutes Preis- Leistungsverhältnis. Viele Addons. Modernes Interface. Interessante KI features. Cons Das einzige was uns fehlt, sind Kommentare aus Meta - es gibt Konkurrenzprodukte die diese Funktionalität haben. Review Source RC Renan C. CEO Computer Software Used the software for: Less than 6 months ### "Crist is awesome!" May 5, 2025 5.0 Pros The whatsapp integration, the AI integrated, the chat, the workflows. Crist concentrate our sales, marketing and support in one platform. Cons I thought that crisp was unlimited about the number of guests but each plan have a limit. The limit is hight and it's not a problem, but I thought it was unlimited Review Source VR Vincent R. CTO Events Services Used the software for: 1-2 years ### "Great tool" February 28, 2025 5.0 Pros \- Ease of use - Diversity of features - Support Cons The dashboard can become a bit unwieldy with many conversations, but that's also because we don't spend an adequate amount of time on it. 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